Customer Reviews for U-Haul Moving & Storage at Reynolds Rd

3772 comentarios

2701 N Reynolds Rd   Toledo, OH 43615
(S Of Central Ave)

(419) 536-9253

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(419) 536-9253

2701 N Reynolds Rd
Toledo, OH 43615
(S Of Central Ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Andrew B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

It would be nice if the trucks rented were full of gas when rented. Therefore no guesswork on how much fuel to put in.

George N. 
Clasificación:
5.0

Nothing to improve

Alan K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrea M. 
Clasificación:
5.0

This was the first time I did not get a clean truck. This location has always treated their equipment very well.

Michael B. 
Clasificación:
2.0

El cliente no dejó un comentario.

lori K. 
Clasificación:
5.0

Nothing. Your team did a great job.

Albert L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOE S. 
Clasificación:
5.0

The truck I rented was the best driving and riding bing truck I've ever used.

Geoffrey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott H. 
Clasificación:
5.0

Quick service. Appreciate it

damon G. 
Clasificación:
5.0

Pretty good service at this location. Friendly staff was helpful.

Matt W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Akil J. 
Clasificación:
5.0

Can't think of anything

JAmes F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
5.0

DONT CHANGE A THING

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judson F. 
Clasificación:
4.0

El cliente no dejó un comentario.

James J. 
Clasificación:
5.0

Check out was quick, everything was explained and he was friendly and helpful! Will come there again for the next move

Julie M. 
Clasificación:
1.0

I reserved a truck and trailer online. I arrived to pick it up and the employee at the front desk was very unprofessional. She was on the phone with a friend talking through her ear pods as well as scrolling through social media while trying to finish my contract. This took 30 min due to her mistakes and constant interruptions. She then gave me the keys and told me to find the tailer and back the truck up to it. As I am walking around to find the trailer, this gentleman yells “do not take my van! That is not for customers.” This gentlemen was extremely rude/ impulsive. I explained that I did not know what he was talking about and explained what I was doing. He continued to be rude. I noticed his shirt said Owner and his name was Matt. Once I was settled, I went back in to get my contract. Matt comes back in the store while myself and another customer are being helped and yells “where are the propane keys.” He he interrupted myself and the other customer because his employees dropped their current task to help him look. Matt was very intense and high strung. Extremely unprofessional. I felt like I was not a priority during my experience. Overall it took 45 min to achieve my rentals even though I had an online reservation. I will no longer use this location and would recommend some customer service training. Gracias

Austin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORI Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raynard A. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
4.0

NEED MORE EMPLOYEES. I WAS CLUELESS WHAT VEHICLE WE HAD, WHERE IT WAS, GOING OUT LIKE I WAS CLUELESS. SHE SEEMED UPSET ABOUT SOMETHING AND PREOCCUPIED WITH SOMEONE ON THE PHONE.

Michelle B. 
Clasificación:
3.0

Windshield (bug splattered)not cleaned upon arrival but the rest of the truck was ok. Pick up location changed by Uhaul due to availability so not as convenient of a location

Gerald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYANT G. 
Clasificación:
4.0

I never received my receipt

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristie S. 
Clasificación:
3.0

2 days prior to my rental I was informed a one way was no longer available unless I took a 26 ft instead of the 15 ft or a 15 ft round trip. I told her a 26 would be way too big to haul through Columbus for us. The manager said then I could cancel and get $50 back. I needed the U-Haul and at this point it was too late to try to find something else! We ended up having to take a round trip and was TOLD I would get unlimited miles. When we went to pick up I was told not unlimited. The girl working called the manager and they gave me 288 miles, which was just under what I needed. The original one way was 154 miles which would have worked fine. It ended up costing us 2 times in fuel for the truck and we went over in miles. So I am not thrilled at all with U-Haul. You would think I would have received a discount for the extra fuel it cost us or the $50 off for them not giving us what we booked well in advance!

KENNETH K. 
Clasificación:
5.0

Jessica and her crew are the best!! They helped make my moving experience a good one. Thank you all for your assistance and professionalism!

Amariah M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rian S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shawn A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harlin F. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jerry J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Toni F. 
Clasificación:
5.0

There were issues with the online pickup and drop off. I had scheduled pickup before the store opened and was supposed to use the app to get the truck but it didn't work. I called and they couldn't fix it over the phone so I had to wait until they opened at 7 to get the truck. Drop off also didn't work on the app and I had to call to make sure we didn't get reported late. That time it had something to do with the location piece of the app. I made sure it was set to allow, but still didn't work. The representatives I called each time were very helpful.

Jeffery A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darnell B. 
Clasificación:
5.0

Everything was good

Phillip S.  |  Overall Experience 
Clasificación:
5.0

Thank you for everything

Stacy P. 
Clasificación:
5.0

Staff was great, helpful and friendly.

Dwayne H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
3.0

I didn't like being changed $100 because I used my cash app card and I also brought the truck back an hour and a half earlier then I reserved it for.

Erica H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus G. 
Clasificación:
1.0

The staff was rude. The truck was not clean and the windshield was broke. When I pointed it out to the staff they said they did not notice. Then they claimed to file a report so that It was known that I did not break the windshield. When I dropped the truck off I asked about the note. There was noting in the file about the windshield.

Steve R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard T. 
Clasificación:
4.0

The drop off was easy but a little misleading with signage...sign read “stay here and some one will come to you”. No one ever came so I went inside. Store was very busy so it was understandable. This survey is the only thing I received after turning vehicle in. I turned in a day early so I was expecting some receipt or indication that it was returned with no issues.

Trevor H. 
Clasificación:
3.0

Truck is good. Dolly left wheel is very shakey, was very loud & raggedy sounding when clerk brought it to the truck & while being moved with or without an item loaded. Clerk seemed to have an issue with putting Dolly on the truck for me. Lots of inventory though, you can't go wrong.

Michele H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wayne M. 
Clasificación:
5.0

My issues were due to operator error in using the app/etc. It was a little unclear what I needed to do, but not so much that we couldn't get it done. Thanks for all your help.

Dawn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rory F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bruce O. 
Clasificación:
5.0

My receipt and confirmation for the rental told me to go to a completely different location to pick up the truck (it told me the Monroe Street, Toledo location which is just storage). When I checked my account again, it had changed to the right location (Reynolds Road, Toledo). While the two locations are just a few miles apart, it caused a lot of confusion at what was the beginning of a 10 hour moving day. When I mentioned it to the very nice and helpful person at the correct location, she said this happens regularly (especially when someone signs up for mobile pick up, which I did). Otherwise, I had a good experience with the rental (besides the key I was given not working on the chain lock on the truck, meaning I couldn't lock it).

Abby H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin W. 
Clasificación:
5.0

Victoria was amazing!!! 5stars just for her help!!!

Mark S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gerald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin W. 
Clasificación:
3.0

El cliente no dejó un comentario.

William R. 
Clasificación:
5.0

Other than the hiring employees issues, Jessica was great. She just needs to clone herself!

Ann Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Flavio N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
3.0

Equipment is pristine. Return process simple and easy.. Staff is needs trained. However customers shouldn't feel like they are part of the training process. Express checkout was done online prior to pick up and subsequently is no different than walking in green. All information is obtained in triplicate with painstakingly redundancies, irregardless of online submissions. Check in should be streamlined considering my time was exploited twice over to obtain pertinent information.

Marc E. 
Clasificación:
5.0

Service was great. Victoria was wonderful. Pleasant, Helpful, knowledgeable, effective, and efficient. A great experience.

Edward N. 
Clasificación:
5.0

Great customer service!!! The morning of my rental, Jessica (think that was her name) was able to set me up with a better rate since I had no choice but return to her location even though it was more expensive instead of one way. Very appreciative and will definitely use again at the end of the summer!!!

Scott W. 
Clasificación:
3.0

I never received a final invoice. Don't know what I was charged, no one ever came out to the truck at pickup or drop off. First time that has ever happened

Steven S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kyle M. 
Clasificación:
5.0

Everything was great, associates were very helpful and informative and friendly. I will definitely return to that site when I need those services again.

JUDITH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark W. 
Clasificación:
1.0

The lady *Jessica* had a very poor attitude and horrible demeanor about herself! I have never had this poor of service! She told me to sign the pen pad and get out! She's needs a 1st class crash course on customer care service

Anthony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark R. 
Clasificación:
5.0

I didn't have any issues.

Patricia L. 
Clasificación:
5.0

El cliente no dejó un comentario.

anna H. 
Clasificación:
3.0

I had an issue with the trailer that I was provided. I reserved a 6' X 12' trailer, but the width of the opening was reduced by 16" and I could not load a piece of cargo due to the narrow entry width. I was forced to rent another trailer from the Detroit Ave location and it cost me an additional $55 for 6 hours!

Eric V. 
Clasificación:
3.0

My reservation was changed multiple time because my rental was double booked. Had to drive 45 minutes out of the way to pick up. Employee inside was very rude during pick up. Employee that helped hitch up and un hook at the end were very nice.

Kristin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kiersten R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mariah H. 
Clasificación:
5.0

This location is always busy but it's run very efficiently!

Richard O. 
Clasificación:
2.0

As long as you have employees like Breshawn Davis I would look for another company for my next truck rental. During my 28 day rental I used three trucks, one of which had no drivers side sun visor. I had had the truck for a week before I discovered the missing visor whereupon I returned it the next day for a swap which was Saturday. I was given the weekend rate and asked why I didn't return the truck sooner. Not only did Mr. Davis dispute my explanation but then flatly accused me of trying to scam U haul when I asked if it was illegal to rent a truck without a drivers sun visor and would I be compensated for being put in harms way through negligent truck inspection.

Edward C. 
Clasificación:
1.0

DECEPTIVE INFORMATION ON YOUR WEBSITE! the trailer advertised as a 4'x7' trailer. Your fine print lists it as 39" which is almost a foot less than the big print. what a bunch of crap! i will go elsewhere for someone who does not feel the need to outright lie to their customer base.

Todd H. 
Clasificación:
5.0

N/C

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK ANTHONY S. 
Clasificación:
5.0

Very professional and friendly staff. I was in and out of there quick, and that's what I like on a Saturday! Returning equipment was quick and easy too. Great job! Thanks!!!

Bradly D. 
Clasificación:
5.0

Drop off was a breeze and the help very nice. Cassie or Casey was very nice and efficient.

ROBERT JOHN S. 
Clasificación:
5.0

The gals at checkin were outstanding. Very nice and efficient thank you

NICK L. 
Clasificación:
5.0

Staff was very friendly, explained procedures. Good experience.

Jeffrey P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin B. 
Clasificación:
5.0

Ms Jessica was very knowledgeable or her job duties and the staff members was very nice & friendly.

vincent p.  |  Overall Experience 
Clasificación:
2.0

Communication suck, my lock was never fixed and I was only using the storage for two months and had mice feces in all my things . Had to throw away white curtains.

Tyshay M.  |  Overall Experience 
Clasificación:
1.0

Hello, my name is Yang Liu. I wanted to speak to your customer service. There was severe water/rain leakage during the months I rent the U-Haul storage. All my stuff were damaged, incurring huge loss to my family. I rent 3 U-Haul trucks, traveling thousands miles to move my belongings just to find out they were all damaged by awful rain water. The condition has been confirmed by the insurance company. I need your customer service support to refund my truck and storage rent. my email address is ericliutexas@gmail.com. Badly need your customer support.

Yang L.  |  Overall Experience 
Clasificación:
5.0

The lady I spoke with was very helpful.

Delana R.  |  First Impressions 
Clasificación:
1.0

Did not have the uboxes ready or in the system after confirming a few days ago. switched them at the last minute and made the movers wait there over an hour for them. did not put in the safety pads.

mary B.  |  Overall Experience 
Clasificación:
5.0

Friendly, accommodating, and prompt service helped make a stressful move much easier!

Scott C.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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