Comentarios del cliente para U-Haul Moving & Storage at Reynolds Rd

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Reynolds Rd

Grado total:

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John P. en

Grado:

rented a car dolly for a one way trip to Pittsburgh area. when i unload the car, i went to the 24 hr drop off location and called the contact number. just an answering machine. called again. waited 1 hr. while waiting called costumer service, she forwarded me to someone who would help. after 25 minutes on hold the call was terminated. go figure. so i had to haul the car dolly back in the middle of a snow storm and icy conditions. that was fun. of course the attendant stated i could have just left the car dolly in the parking lot. she stated that was ok just to leave equipment. Questionable advice, just leave things unlocked???

Sherry H. en

Grado:

Have trucks available.

Dan W. en

Grado:

Personnel with negative attitude, not helpful, treat you bad, root, it is close to my house, this is the reason i use this store, but in the future i will drive far and i will not use this store no more.

Thomas H. en

Grado:

El cliente no dejó un comentario.

Kenneth S. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

All good service good truck clean and ready to go

Donald F. en

Grado:

The young lady who assisted us went above and beyond to ensure our experience was very easy. Both of the people that were there were very courteous and helpful

Michael P. en

Grado:

the credit card readers weren;t working, which added to the time the attendent needed to reserve and check in the rental

Michelle B. en

Grado:

The staff was extremely friendly and helpful, both when we picked it up and when we dropped it off!!

LaDraia G. en

Grado:

El cliente no dejó un comentario.

brian M. en

Grado:

Nothing, we will rent from U-Haul again. Sadae was very knowledgeable and very personable, you are very lucky to have her working for you! Please let her know this and thank her. Brian

Karen C. en

Grado:

El cliente no dejó un comentario.

Paul R. en

Grado:

Location was moved from my original location. Caused an extra 20 minutes driving. Find out to late to try and find a closer location. Also, I had reserved a furniture dolly only to be told they weren't available for rent. Not sure why either were accepted on original reservation.

John L. en

Grado:

El cliente no dejó un comentario.

Dale T. en

Grado:

Rafael was fantastic. Organized, thorough and efficient. It was my first time renting and I would definitely return to this location when the need arises.

William R. en

Grado:

Staff was great

Joseph R. en

Grado:

El cliente no dejó un comentario.

Mark S. en

Grado:

It was great thanks

Ashley R. en

Grado:

Don't forget the dolly....I really needed it.

Donald M. en

Grado:

El cliente no dejó un comentario.

Matthew P. en

Grado:

Had a good experience

Kenneth K. en

Grado:

Always friendly and tends to every need quick in and out.

David S. en

Grado:

The young lady that helped me was so kind and helpful. This is a location I tend to use and will continue to use.

John D. en

Grado:

Everything went great. I didn’t have my adapter from my hitch to 4 flat and they had one there for me to use. The guy that hooked up car dolly for me was very nice and explained everything very well. All in all a joy to do business with.

Paul L. en

Grado:

El cliente no dejó un comentario.

Karen U. en

Grado:

Staff was amazing!! They helped me take care of everything! Everything went so well! I will be back again!

Robert B. en

Grado:

The tow dolly I rented had a broken left fender, so it bounced and flopped when going down the road. The guy who hooked it up,when I asked about it said it was fine. They know what shape their equipment is in. I just took photos to cover myself and took the dolly.

Patrick B. en

Grado:

El cliente no dejó un comentario.

Kenneth K. en

Grado:

Great staff and friendly check out was easy. This is the place to go to rent!!!!!!

Fred L. en

Grado:

The people who handled my rental were great, some of the best customer service in some time. Very good job.

John B. en

Grado:

defective equipment. Took three times to find another tow dolly without broken fenders. Paper work was inaccurate, only found out after traveling to Florida. Return location was wrong.

Jeffery H. en

Grado:

El cliente no dejó un comentario.

Linda J K. en

Grado:

Nothing, very friendly, professional excellent service!

Dennis H. en

Grado:

The Reynolds Road location has always provided excellent service and equipment, Chance was great to work with and provided the information I needed to make the correct equipment selection.

Madhav K. en

Grado:

I had difficulty trying to locate the after hours key drop-off box. It took me a long time to figure out as it was blended in the paint/design next to the main entrance. The app showed an orange drop-box but the location did not have the box or the design of the box resembling the one displayed in the app.

John M. en

Grado:

1.My appointment had to be rescheduled twice because of Technition’s personal unavailability 2. I was there to wait during installation, which should have taken an hour and a half, two hours max, for 3 hours! Your surveillance video cameras and waiting room monitors allowed me to watch your technician wandering around the service area aimlessly, no sense of direction or urgency . 3. The information I had given when I placed my order/appointment was ignored(size of ball, hiegth of ball/hitch to accommodate my trailer, and electrical connection haphazardly installed and dragging on the ground) and had to be pointed out and corrected. I had to go buy and install my own bumper mounted trailer electrical jack because I was told you don’t do that. I thought I’d be saving myself a hassle by having U-Haul install my hitch. I was wrong.

Nicholas D. en

Grado:

El cliente no dejó un comentario.

mary B. en

Grado:

Did not have the uboxes ready or in the system after confirming a few days ago. switched them at the last minute and made the movers wait there over an hour for them. did not put in the safety pads.

Scott C. en

Grado:

Friendly, accommodating, and prompt service helped make a stressful move much easier!

joanne m. en

Grado:

A+ experience

Janet K W. en

Grado:

I called to make reservations for a truck and they told me that they were out of trucks so I called the 1-800 number and they told me sure they have trucks

phil k. en

Grado:

We were told by UHaul Cust Svc to pick up at 5Pm. The staff unaware of the appt and unenthusiastic about helping us. 2 hrs later we left with the box. Poor comm between Uhaul Cust Svc and loc ofc.