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Allan N.Customer Reviews for U-Haul Moving & Storage at Reynolds Rd
Testimonials From Recent Customers
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How about NOT Charging me $20 to do THEIR Job checking the van back in??!!!!? I DON'T Have a Smart phone Able to do that & the website DOESN'T ALLOW it. Can You DO THAT????? Complete BULLSHIT!
James C.Due to my key not being in the lock box I was two hours behind on moving.
Monica S.Vehicle had a bad exhaust leak and backfired everytime I let off the gas. Employees didn't care much about being there. Pushed to use the app instead of in person. They didn't want to give me a receipt after adding charges to the rental said I could see the amount on my charge card.
Kevin N.Was not greeted upon arrival, had to wait a few minutes, and clerk just said, Do you have a reservation? She was pleasant and did a good job, but her initial contact needs work. Just making eye contact goes a long way.
David G.The best UHAUL location I have ever visited. Timely service and friendly staff!
Jared M.Entrance of store was blocked
Adam T.I had a 830am pickup. I got there about 10am then was told it was over booked and it was going to be available until 530pm. I'm not happy
Joseph C.The staff were inexperienced at best, and rude at worst. Not accommodating, not competant and bad communication. This cost me money and time unessisarily. I will not return to this location with my business.
Miriam W.I was Overcharged
James C.One female employee treated us with rudeness I've never experienced. The truck was damaged and she refused to give us written verification of that fact. She also refused to give us her name(wore a green shirt). I would want that attitude from any employee.
Susan H.I followed the signs to park the vehicle. There was a worker walking around never said anything to us. She went inside and I though she was coming out to talk to us. She was getting her music play list started and walked away to clean another truck. I approached her and asked her if she wanted me to check it in with the app. She said no I can do it. Took the key and threw it on another truck. I didn't feel comfortable with this as she didn't have any documentation to give me. So I proceeded to check it in on the app. She then came over and said I am going to have to check it in anyways so you don't need to do it. I completed the process so I had the documentation. She said I'll check in the truck and you will get your receipt. I turned it in yesterday at 6 ish and still have not received a receipt.
BRIAN G.Everything turned out great but….. I rented truck on a Tuesday, paid for and all and on Saturday I have more money taken out of account.
Anthony D.still waiting on my receipt when the guy who took the keys to the truck said I would have it in 10 minutes via email.
JAMES R.When I called this store before picking up the truck the person just put me on hold ! Very rude! Young lady behind the counter was rude and short with my questions. Did not give any explanation why my charges were over $300! told me my deposit would not be refunded if I used a credit card! I had a quote for $100. She did not accept that!
Susan B.We were there at 7am. Person didn't open until 7:15. She was nice. We went to return van same day at 7:50. Place was closed even though sign said 8pm. Son left truck, kept keys, called Custer service, held forever. Next day Jessica called for keys upset that she couldn't rent U-Haul. Very cold. Rude. I tried to get her to explain bill. She said went over contract with Jake, turned and went into building. Will never rent from there again.
Jacob K.After returning my truck I was suppose to receive my final invoice by email. I have not received it yet
Robert A.The guy who rented me the trailer was sleeping on the counter when I went to return. I honestly thought I was on a prank show. What a joke. Thumbs up for the cheap prices and reliable equipment.
Andrew P.I don't like when my plans are changed, like giving me a bigger truck than what I wanted or trying to change my drop off selection. I listed my credit card and sent a copy of my drivers license and still had to show both when checking in so why register an account?
Steve S.Truck was not clean, service reps were not very helpful
Benjamin S.Manager Jessica and Employee Clint were excellent regarding customer service, despite being understaffed! Give them raises in pay!
Donald R.I know it was a Sunday but we and two others were waiting at 9am in the pouring rain and the doors were not open yet. Once they were opened we weren't even greeted let alone given an apology. And the second employee showed up close to 10 minutes late. I hate even telling you this because we all did get prompt service once the store did open.
Caroline O.The pickup truck smelled like someone had smoked a carton of cigarettes in the cab, which was awful. I don't have any complaints otherwise - The staff was excellent.
William H.Person that waited on me was new and so kind and helpful. Good attitude.
Noah Y.Everything went so smoothly and I was in and out really fast. Definitely will use UHAUL again.
Cheryl C.Same thing that I have always heard about UHaul. The air conditioning in the truck didn't work, the radio didn't work and they are trying to charge me for a dolly they say I did not return. No one had time to check what was or wasn't in the vehicle when I picked it up or returned it and now they are saying the dolly wasn't returned when it was. This is ridiculous! Next time it will be Penske that I am renting from. Penske at least has time for customer service.
Timothy R.Trailer needed tires was very bumpy ride
William G.I never received my final receipt.
Stephanie D.Closed early, making the return process more lengthy
Prentice M.The staff were not immediately attentive or friendly but she came around after a phone call and questions were ask.
nina W.Truck was very clean. AC worked great. Staff was friendly. Thanks!!
Michael W.Never did receive a receipt to check charges. Overpayment refund was quickly processed.
James S.I turned secured my truck for 2 days with 120 miles. There was a clerical error picking up the truck and I was almost charged for 3 days. I picked the truck up at 9:43 am and turned the truck in after 5-6 hours at approximately 3:45 pm and only 64-65 miles used. I was told I was fine and could leave and would have a receipt emailed to me by COB today. I still haven't been issued receipt and I expect not to be charged the full amount given I turned the truck in extremely early. I will be calling in the morning to verify why I didn't receive my receipt.
Corey D.Jessica Anderson was a life saver, after U-Haul dropped the ball multiple times. She sorted out all of the issues U-Haul gave me.
Ewan I.It started in the very beginning when they gave me the truck. I was told I had 7/8 of a tank and the miles were on the sheet. When I got to the truck the tank was at 3/4 and it was a few miles over the quote. When I returned the truck at 6:45 the doors were locked. So I started the process of returning when closed even though The store is open till seven. About quarter after seven as I was just finishing up an employee came out to like a storage unit. I said oh you're here she said we're close now I said yes but I was here at 6:45 and the door was locked. Her response was do you know why I do that? Because people show up at the last minute and I have things I need to do. Very rudely walked away and I was not satisfied customer spirits at all. I would never rent from you again
Martin M.Air in truck did not work, had to use windshield wiper to remove moisture on a 90 degree day without rain.
Harry D.Quick and smooth. Great check-in and easy return.
Jeffrey B.they did a good hob
RAYMAN D.The gentleman at the desk was friendly, efficient, and helped us get our rental taken care of.
John J.You always do a wonderful job when I'm in need of equipment. I will recommend you to anyone I can.
Andrea B.Truck had trash in the box - old bed frame - gas was not where indicated
Madeline M.It would be nice if the trucks rented were full of gas when rented. Therefore no guesswork on how much fuel to put in.
George N.Nothing to improve
Alan K.This was the first time I did not get a clean truck. This location has always treated their equipment very well.
Michael B.Nothing. Your team did a great job.
Albert L.The truck I rented was the best driving and riding bing truck I've ever used.
Geoffrey S.Quick service. Appreciate it
damon G.Pretty good service at this location. Friendly staff was helpful.
Matt W.Can't think of anything
JAmes F.DONT CHANGE A THING
John P.Check out was quick, everything was explained and he was friendly and helpful! Will come there again for the next move
Julie M.Everything was good
Phillip S. | Overall ExperienceMs Jessica was very knowledgeable or her job duties and the staff members was very nice & friendly.
vincent p. | Overall ExperienceCommunication suck, my lock was never fixed and I was only using the storage for two months and had mice feces in all my things . Had to throw away white curtains.
Tyshay M. | Overall ExperienceHello, my name is Yang Liu. I wanted to speak to your customer service. There was severe water/rain leakage during the months I rent the U-Haul storage. All my stuff were damaged, incurring huge loss to my family. I rent 3 U-Haul trucks, traveling thousands miles to move my belongings just to find out they were all damaged by awful rain water. The condition has been confirmed by the insurance company. I need your customer service support to refund my truck and storage rent. my email address is ericliutexas@gmail.com. Badly need your customer support.
Yang L. | Overall ExperienceThe lady I spoke with was very helpful.
Delana R. | First Impressions