Customer Reviews for U-Haul Moving & Storage at Reynolds Rd

4,495 comentarios

2701 N Reynolds Rd   Toledo, OH 43615
(S Of Central Ave)

(419) 536-9253

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(419) 536-9253

2701 N Reynolds Rd
Toledo, OH 43615
(S Of Central Ave)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Reduce fees

Rodger H. 
Clasificación:
5.0

Truck I rented was in good shape and the representatives at the Uhaul location were very helpful.

James A. 
Clasificación:
4.0

Please check the wipers. It was raining and the wipers were old. Did not clear the windshield properly.

Timothy M. 
Clasificación:
3.0

Give more options for drop off. The drop off space was almost full and there were no directions on what to do if it were completely full

Misha S. 
Clasificación:
5.0

Great location ! Very easy to find!

Bruce B. 
Clasificación:
4.0

Your time frames/mileage are unreasonable. I was picking furniture up in Trotwood, and I could not get a truck in Trotwood. I had to go all the way on the East side of Dayton. That extra 10-15 miles put me over the designated mileage that I had to pay for. UHaul is already pricey, and the extras are ridiculous.

Jacalyn B. 
Clasificación:
2.0

Customer service representative told me the dolly would be in my uhaul I got to my location there was no dolly at all very upset

Chiante P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy B. 
Clasificación:
5.0

equipment was clean, jessica and teaa were quick to help and very kind!

bekah J. 
Clasificación:
5.0

They are very professional

douglas B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rodney T. 
Clasificación:
3.0

Anthony was GREAT at checking me in and getting me going. It is winter time and the truck I was assigned to was not warmed up, drove it back to Lambertville MI to load and the back door was frozen shut. I called and the female who answered said I could drive it back and they would de-ice it. WHY wouldn't the truck be warmed up and ready to go for the customer???? Renting a truck is not cheap. Is Uhaul ALL about Money these days? Rates on your storage units have gotten out of hand too

Laurie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond P. 
Clasificación:
1.0

Usually this location is not somewhere I like to go but it is the closest to me and usually has the equipment I need. Yesterday was different, Lamont Tall helped us and he was the best employee there! He was quick, kind, and experienced. He deserves a raise, seriously! The other employees at this location are almost always rude, inexperienced, and take forever. If this location had more people like him employed it would be a great establishment.

Camron O. 
Clasificación:
5.0

I was not given a receipt proving that I returned the trailer. One was promised via email that was never received.

Paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl S. 
Clasificación:
5.0

Nothing to improve The girl who attended me was very pleasant. Super nice and always smiling. Very helpful

Manuel S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Blake B. 
Clasificación:
3.0

Customer service was absolutely horrible at the Reynolds Rd location and I will never use Uhaul again because of this experience. I not only lost money but was disrespected as well! Never again

Janet M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale A. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

Excellent Service! Fast Friendly! Keep it up!

MICHELE D. 
Clasificación:
3.0

I have a few concerns with the recent uhaul rental. The truck hesitated to start everytime like the battery was dying and the back of the uhaul also leaked water and got my belongings wet. I'm thankful that I didn't not have anything on the drivers that could ruined such as furniture. Just got my totes wet. But I was a little upset over all with the condition of the truck. The staff on the other hand was great, he got me in and out in about 10 minutes.

Jamie V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel S. 
Clasificación:
2.0

Terrible service. Employees gossiping in the middle of helping customers, one employee had a vape pen out on the desk. Did not verify my mileage and total before I left. Just sat inside and said they'd email me a receipt which I still have not received. Will not return

JANAY B. 
Clasificación:
5.0

Very quick and easy through the whole process

donna N. 
Clasificación:
3.0

service is actually but your pilings are not high enough to see through your trucks and I actually gently bumped one and shouldn't have been my fault but you know what it is what it is there's my feedback

Cary C. 
Clasificación:
5.0

Everything was prompt and clean

Katherine D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW U. 
Clasificación:
5.0

Clinton was excellent and so was the young lady ( didn't catch her name). Very professional and friendly.

david W. 
Clasificación:
5.0

All went great EXCEPT - we changed the drop off location and timing after we picked up, the 800 number representative we spoke to, Nicolette, was poorly trained, could not provide the criteria used to calculate costs when making changes, was exasperated that I would challenge her response that "the computer does it" , generally treated me as a nuisance, and indicated the cost would be "2-3 times as much" when in fact it was essentially the same cost. She needs more training.

David W. 
Clasificación:
5.0

Service was great

Sam G. 
Clasificación:
2.0

El cliente no dejó un comentario.

Lizzy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy S. 
Clasificación:
3.0

Trailer had mulch in it from a previous rental.

Steve C. 
Clasificación:
4.0

N/C

Allen D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory B. 
Clasificación:
5.0

The whole exchange was great. The service was excellent and staff was very helpful and friendly.

Cynthia K. 
Clasificación:
5.0

Such a different experience from before. This was actually pleasant . Kudos to staff and management for the 180* change.

edwin P. 
Clasificación:
5.0

Excellent location, equipment and staff. Couldn't be happier.

Robert T. 
Clasificación:
5.0

I rented a 10' truck. Not until after I picked it up and prepared to load furniture, did I discover that this size truck does not have a loading ramp. Very disappointing! I had to get a bigger truck. It leaked oil on the driveway.

JUDY H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany H. 
Clasificación:
5.0

Anthony was very friendly and helpful w my car hauler rental. Best Toledo area experience for this lication

Alan D. 
Clasificación:
3.0

Installer was on a call to pick up stolen equipment, so was not at the store at the time of my appointment. I was not notified prior to my arrival, therefore, I had to make arrangements to have someone pick me up and leave my vehicle. I should have been notified beforehand.

Debra B. 
Clasificación:
5.0

The process of picking up my truck was unorganized. I checked in via the mobile app and when I went to get my key they had given my truck to someone else right before me. So when I tried to put in my mileage I was unable to. It was sort of a mess.

Jessica C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexandra D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jane P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn J. 
Clasificación:
4.0

Unit was ready. Check in process was easy. This location actually did come out to the truck for drop off, some other locations you still have to go inside although the sign says stay with the equipment and someone will come out.

Zareth G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
2.0

Gentleman working the desk was useless and had an attitude.

Kay M. 
Clasificación:
5.0

Keep smiling and you'll do well

Johnnie J. 
Clasificación:
1.0

Staff never, greet me or told me their names. Did not assist me when I said I did not know how to do the new phone registration. I have been using uhaul for years and never experienced this customer service. Even a upon returning equipment, wait in truck no one came out. Again no one greeted me or told me their names, even after I mentioned that to employees. Moving is a extremely stressful situation and this more stress. Very disappointed with experience today. And yes I asked for the manager's name and contact information along with corporate contact information. Very disappointed!!!!

Kim S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

Great agent who helped us hook up our trailer. Very friendly.

Ken N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom W. 
Clasificación:
5.0

Jessica Anderson is a Rock Star! She is a great asset to your company!

Tammy H. 
Clasificación:
4.0

El cliente no dejó un comentario.

paul S. 
Clasificación:
5.0

I don't know every thing was great

Jared A. 
Clasificación:
4.0

El cliente no dejó un comentario.

William P. 
Clasificación:
5.0

The woman at the counter was very helpful and friendly

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey W. 
Clasificación:
5.0

I was very pleased

Karmella R. 
Clasificación:
5.0

El cliente no dejó un comentario.

tim T. 
Clasificación:
1.0

They failed to give us a bill upon release. We received a phone call from a very rude girl( Jessica maybe) screaming at us about the bill. Never have I been talked to by a business I have done past and current business with like that. I can tell you with 100% confidence We will never use them again.

nice car C. 
Clasificación:
5.0

Take the time to show customer how to safely secure and connect the auto transport to your car. This process was rushed and the two gentlemen chuckled because my husband had questions while trying to safely connect our car.

sharita L. 
Clasificación:
4.0

during the pick-up process I was very uneasy when, without asking for permission or consent, your agent snapped a photo of me on what looked like a personal phone. why was this needed when the photo on my state issued license was already compared AND ALSO photographed. the chances of identity theft or abused PII from this practice are there... the legal team at U-Haul should review this practice and weigh in before you're smacked with a big lawsuit. Otherwise, good experience but the picture taking was bothersome.

Don E. 
Clasificación:
2.0

The mobile checkin is a joke! Also the gal checking me in was doing her work but had a conversation going through video chat the entire time. This is completely unacceptable for security reasons. You ar re sharing personal information back and fourth amd now you have someone on video chat that can write all this stuff down. Felt creepy

Nicholas T. 
Clasificación:
5.0

The staff were very helpful

Marsha W. 
Clasificación:
1.0

Berated by store manager Jessica Anderson for making two separate reservations online as I needed a truck for three days. Was called ignorant and told I was finagling the system. Very unprofessional; very low emotional intelligence. I will seek to avoid Uhaul going forward. If I were in Uhaul's corporate office, I'd fire Jessica. She's damaging your brand and reputation. Never been treated like this in any interaction I've ever had at any business and I'm 45. I will not be returning and will steer family and friends in a different direction.

Brian M. 
Clasificación:
3.0

Open on time.

JIM T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LaShawn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond W. 
Clasificación:
5.0

Satisfied with service

David K. 
Clasificación:
3.0

The truck had 150,000 miles on it and it drove like it too, What a POS. I had higher standards for Uhaul.

Rick O. 
Clasificación:
4.0

El cliente no dejó un comentario.

James S. 
Clasificación:
1.0

Checking in took over an hour with no assistance available. Calling my contacts to verify is ridiculous when it's no one else's business if I'm renting a uhaul truck. The worst part is no one was available to help you by phone. I wasn't able to finish moving because I couldn't get my truck on time. I wouldn't recommend it to anyone else.

Kayla B. 
Clasificación:
1.0

When I have to spend an hour to rent a truck and an hour to return the truck what a bad deal. Get ready to take a million pictures and upload them all to a website in order to rent and return the truck, oh and share my location. What a total joke. I will never rent at uhaul again! Also, the amount I paid to do all the work? This was too much stress on moving day. Additionally, I was over-charged in the end by $15.00 which I will be disputing with my credit card company.

Jennifer H. 
Clasificación:
5.0

The saleswoman that helped me was very friendly and we had great conversation. I'm sorry I don't remember her name but she was absolutely great at her job. You don't get that kind of service at just anywhere. Gracias.

Cynthia A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carol H. 
Clasificación:
1.0

on 10/20/22, i went in to rent a van with U Haul at 2701 N Reynolds road Toledo Ohio, i gave my details and payment, drove the van and return few minutes and ended my transaction. The next day 10/21/22 i got a call that the payment didn't go through, i told the lady i will check with my Bank, which i did and i was told no transaction of such was made., i called back and the guy i spoke with, told me it been resolved.. on 10/24/22, i get email and various text messages of nor payment that my name will be sent to collection. i drove to Toledo from Michigan to resolve the issues on getting there, i brought out my debit card the customer representative told me, she don't know how to use the system to debit, she called on her colleague, who tired and could not. she then made a call to her supervisor, after the call she told me, the supervisor will call me the next day to get my payment details, (On my way from the store i got an email from the same person i just left in the store, sending me a formatted promising letter, a promising note, is for someone who has refused to pay, i didn't refuse to pay, i gave my payment details, if your customer representatives don't know how to operate the system i should not suffer for it) i specifically told the lady at the store ,i will be free between 12;30pm to 1pm. when I'm on break. i didn't get a call from her or the supervisor, when i got off at about 5pm, i saw a missed call from the U Haul number, , the call came in at about 1;17pm, i put a call through, a guy picked the call, i was explaining my reason for calling and the call went off, i called back immediately, it rang no response. i tired again and a very nice lady picked it and told me to hold on so she can speak to someone from the store, after several minutes, she got back to me and said no one is picking the call and promise someone from the store will get back to me. i did not receive a call, i called again, as usual, no response.

Clara P. 
Clasificación:
3.0

Supposed to open at 7.00am….. I called the day before to confirm my reservation for 7.30 am and all seemed well. I arrived at 7.15…it was not open so I waited and at 8.10 I finally called the national number. Someone there called the local manager and she arrived at about 8 20am. She was less than friendly and not one word of apology.

Terry N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Spas T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff D. 
Clasificación:
5.0

very polite and helpful loading a car onto a tow dolly.

julie R. 
Clasificación:
5.0

No comments

Patrick A. 
Clasificación:
5.0

El cliente no dejó un comentario.

angelo B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JACOB K.  |  Overall Experience 
Clasificación:
2.0

Firstly the staff was cool and helpful! I only had trouble with my storage unit itself! It was leaking inside and should not have been! The staff was very helpful whenever it came to trying to help me with this situation but in all my clothes were ruined along with lots of my children's clothes, shoes, and toys along with a few other household items and jackets, coats, hoodies ruined. So get insurance and be safe than sorry.

Phyllis B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Allie M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

dajah j.  |  Overall Experience 
Clasificación:
5.0

I received an excellent service from a local U-Haul store. The employees were very nice and helpful. I was surprised when I received 1 month free storage as I was moving my stuff. Overall, I received an outstanding service and I will recommend U-Haul to my friend and family.

Henok D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawasha W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Keianna W.  |  First Impressions 
Clasificación:
4.0

Costumer service was very nice and they helped me even with a few complications. It is a very tedious process but it is worth it especially for safety and security reasons. I would highly recommend though… they looked out for me because I needed to get in after hours!

dajah j.  |  First Impressions 
Clasificación:
4.0

I was Over charged the manager had to fix it and still haven't received the payment then when I moved out 9/30/21 I let them know I was moving out of the storage unit when I purchased the truck and on 10/3/21 received email about a payment. I called about the storage payment when I received email and the MANAGER same one who claimed to have returned my over payment for truck rental was RUDE. NO CUSTOMER SERVICE TRAINING AT ALL most of store team just unprofessional My move out date is NOT THE 3 I moved out September 30 return truck Friday

thessa c.  |  Overall Experience 
Clasificación:
2.0

Went to unload the truck two male employees were there had locked gate and won’t let me in to unload 5 appliances and had to extend the truck rental it only would of taken 15 minutes so disappointed with there actions

thessa c.  |  First Impressions 
Clasificación:
5.0

Everything was good

Phillip S.  |  Overall Experience 
Clasificación:
5.0

Ms Jessica was very knowledgeable or her job duties and the staff members was very nice & friendly.

vincent p.  |  Overall Experience 
Clasificación:
2.0

Communication suck, my lock was never fixed and I was only using the storage for two months and had mice feces in all my things . Had to throw away white curtains.

Tyshay M.  |  Overall Experience 
Clasificación:
1.0

Hello, my name is Yang Liu. I wanted to speak to your customer service. There was severe water/rain leakage during the months I rent the U-Haul storage. All my stuff were damaged, incurring huge loss to my family. I rent 3 U-Haul trucks, traveling thousands miles to move my belongings just to find out they were all damaged by awful rain water. The condition has been confirmed by the insurance company. I need your customer service support to refund my truck and storage rent. my email address is ericliutexas@gmail.com. Badly need your customer support.

Yang L.  |  Overall Experience 
Clasificación:
5.0

The lady I spoke with was very helpful.

Delana R.  |  First Impressions 
Clasificación:
1.0

Did not have the uboxes ready or in the system after confirming a few days ago. switched them at the last minute and made the movers wait there over an hour for them. did not put in the safety pads.

mary B.  |  Overall Experience 
Clasificación:
5.0

Friendly, accommodating, and prompt service helped make a stressful move much easier!

Scott C.  |  Overall Experience 
Clasificación:
5.0

A+ experience

joanne m. | Reservación
Clasificación:
1.0

I called to make reservations for a truck and they told me that they were out of trucks so I called the 1-800 number and they told me sure they have trucks

Janet K W.  |  Overall Experience 
Clasificación:
3.0

We were told by UHaul Cust Svc to pick up at 5Pm. The staff unaware of the appt and unenthusiastic about helping us. 2 hrs later we left with the box. Poor comm between Uhaul Cust Svc and loc ofc.

phil k.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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