Comentarios de los clientes para U-Haul Moving & Storage at Reynolds Rd

Greet customer upon return. With Covid restrictions, customer should not have to enter the building to receive further instructions.

You exceed the expectations

The staff was very helpful and professional

Communication suck, my lock was never fixed and I was only using the storage for two months and had mice feces in all my things . Had to throw away white curtains.

I've had great service with uhaul in three different locations in since November. Very impressed with your service.

First trailer had no working lights, so we switched to a second trailer which was in the proper condition. Had there not been a second trailer who knows what would have happened. Dealer should make sure equipment is in perfect working order when received.

Told girl needed 5 x 9 usable space Got 5 x9 that was 4'4" x 9' 2" Manager said I should measured it before taking it she had no idea of the width and said she didn't care Offered me $5 since I couldn't use it

Employees were friendly and very efficient in processing my rental requedt.

Perhaps not falsify documents claiming that I didn't refill the gas tank when I spent $7 on 3 gallons after traveling a mere total of 5 miles so that you guys could avoid refunding me the price of the dolly I didn't use by charging me $8 for 2 gallons of gas. Where in the hell are you buying gas for $4 per gallon in the Toledo, Ohio anyways?!

The truck I received was supposedly supposed to be “put down”, and majority of the employees were not wearing their masks.. The customer service at this location is pitiful.

They were awesome! Jessica Anderson was simply awesome!

I reported the trailer light problem, as a safety concern. I was not treated with respect that I knew what I was talking about. It was blown off as not a big deal. It is a big deal as lights are required and are a safety aspect that must be addressed. The problem needs to be corrected and repaired before this trailer is allowed on the road again.

Three people were racist a lot and one of them or the manager

Nothing everything went smoothly

Service your trucks and make sure they are safe.

First when I tried to return my equipment during open store hours @6:30p on the same day of rental once I arrived Mariah informed me they were already closed and her drawers were closed out. This location closed at 6:45 on this day when sign say 7pm. Then I come to pick up my refund and I'm charged for furniture pads that I DID NOT use. I think she charged me for them because she was very rude the night before as she was upset I showed up after she closed the store early because “she was tired, had been there all day and was ready to go home” per her telling me this herself. And I informed her I was going to leave a review she (Mariah) told me “so what go right ahead, how about I give you a review”. This was very unprofessional and I will inform my friends and family not to use this company and or this location. Now if the store wasn't close 30mins early the truck could have been checked in when I arrived and I wouldn't have received an extra charge because clearly I didn't use any furniture pads. I moved bags and boxes didn't need any furniture pads if I would've I would have purchased them before hand as I did the insurance. I returned the equipment as I was done with it during store hours only to have your employee be rude nasty and unhelpful because I showed up as she closed store 30min early. Lights were getting shut off as I was still sitting in parking lot at 6:45pm. Mariah needs a customer service class since she clearly doesn't know how to issue great costumer service and maybe shorter hours since she is so tired of working allday so the store and remain open for other customers till time listed on door for your operating hours. Because clearly this location closes at 6:30 per the store manager Mariah if she is even manager as she stated. If she is your manager you clearly need to hire better help. I have never experienced this type of terrible service and had to pay for equipment that wasn't used. Very disgruntled customer.

Like anything, try to schedule an off-peak time.

Waited for 30 minutes to get check in to recieve my truck after the truckshare 24/7 website not working. When I finally recieved my truck there was very little gas in it to the point where the emergency gas light was on. I have had much better luck when I rent from penske.

We had to pick up at a secondary location. Not a big deal. We did have to wait for them to put new tires on the trailer. Should have called us in my opinion and told us when it was ready.

Had to wait 8 to 10 minutes to check in .Staffing and timing especially around holidays is always a problem.

I was standing in line for at least ten minutes directly in front of the rep and was not greeted by anyone. Not a bad experience but not the best.

Answer questions in a timely fashion, not ignore customers waiting in front at the desk, include the prepaid reserved extra moving supplies, not have it take nearly an hour to pick up their rental truck after doing all of the online pre-registration the day before.

Better communication regarding early truck pick up. Was not told. about the 10 minute rule.

I was a little taken back when the clerk used his personal phone to take a picture of my drivers license. That made me feel uncomfortable and I wonder why Uhaul isn't providing employees with devices to do this work. Also, when I checked the truck in the kind gentleman was using his cell phone as well when checking me in.

I am very happy I got what I needed done thanks U-Haul.

N/A

Great job!!!!!

The customer service was excellent from the moment I contacted your call center until we picked up the equipment.

Everything went really smoothly! Thanks for making moving day more easy!

great location, great equipment, great service

Buy your staff some gloves

Excellent all the way around.

I was very impressed with the quality of the auto transport trailer.

Great service.

3 team members with no masks being worn. Team member had trouble with electronic equipment so he took a picture of my license with his personal phone. Needed the trailer so questioned the act and they said it was private but had no proof......continued but won't be back.

Very fast, friendly and helpful employees. I checked in and out with Shaun, who was a pleasure to work with and a great representative of the U-Haul company. I also appreciate the beautiful and spotless van I rented. This location "had their act together" in appearance and professionalism!

I have a extra charge on my account and I am very upset because it was 3 days later after I had already used and returned the truck. Please contact me 5673072117

The app is supposed to be "quicker" and avoid the need to go inside the store, in my opinion. It took way too long to complete the rental process on the app and I ended up having to go inside for the keys. It's like using a "pay at the pump" to pump your gas so as to fill and fly....but when it asks you to print a receipt, it say "see cashier"

The General Manager was EXCELLENT, she ran the business very professionally and I will always use her location for now on out! She deserves a raise.

The only thing that wasn't to my liking was the fact I reserved my truck for pickup in swanton at the facility I had a storage unit at, uhaul Confirmed my request. Then, half hour later advised my I'd be having to pick up my rental 15 miles out of my way instead! Also that I must return the truck where I picked it up from- essentially adding 30 miles to my rental! Unacceptable!

Nice ., quick in and out!

All employees were polite, efficient and were great at multi-tasking. This was the best experience I've had with a U-Haul rental.

Need to have your employees wear masks.

Put drop off key sign over the drop off box.

Nothing, the experience was very pleasant and I would definitely recommend to anyone.

The girl who handled our return was very good, helpful and friendly.

no masks

Everyone was helpful but no one at the Toledo location wore a mask. I commented on the fact that no one was wearing a mask. They told me they take them off frequently and they were not worried about COVID 19 so it was not a big deal. As a customer it made me very uncomfortable to be in the store area with them.

The truck smelled like smoke and the AC didnt work. It was a bad experience.

Fix your no contact system i still could not check in because your system could not find my location. The 2 employees i dealt with had covid violation's (no masks,hand off employee computer,face to face interaction with customer). Your system is late on fallow through i had a 9am check in that last minute was changed to 9:30 i arrived at 9:20 to a lot of confusion my reservation disappeared from your system. Then i recieved a e mail to pick up at a different location. Then u double booked my reservation. I could not go to other location because my ride already left. So a hour and 15 minutes after my reservation time i did finally get my 26 footer that had a idiot light on so had to go back in to your covid violation employees and she documented it WOW. And to hurry things along i took a hand held computer to the person out side. And i still had to return the truck by 9:30 the next morning. Not Happy...

Nice facility, staff very friendly & helpful. I will return again and share with others.

Everything went so smoothly that I am totally pleased with my Uhaul experience!

Great service & the manager was awesome today when I returned the equipments!

The trailer itself did not fit my needs. I rented a 6x12 trailer, however I was not able to fit my cargo that was 5.5 ft wide due to the ramp/gate not being the full 6 ft as advertised.

Hello, my name is Yang Liu. I wanted to speak to your customer service. There was severe water/rain leakage during the months I rent the U-Haul storage. All my stuff were damaged, incurring huge loss to my family. I rent 3 U-Haul trucks, traveling thousands miles to move my belongings just to find out they were all damaged by awful rain water. The condition has been confirmed by the insurance company. I need your customer service support to refund my truck and storage rent. my email address is ericliutexas@gmail.com. Badly need your customer support.

The lady I spoke with was very helpful.

Did not have the uboxes ready or in the system after confirming a few days ago. switched them at the last minute and made the movers wait there over an hour for them. did not put in the safety pads.

Friendly, accommodating, and prompt service helped make a stressful move much easier!

A+ experience

I called to make reservations for a truck and they told me that they were out of trucks so I called the 1-800 number and they told me sure they have trucks

We were told by UHaul Cust Svc to pick up at 5Pm. The staff unaware of the appt and unenthusiastic about helping us. 2 hrs later we left with the box. Poor comm between Uhaul Cust Svc and loc ofc.