Customer Reviews for U-Haul Moving & Storage at Research Blvd

Clasificación:

3.0

Employees were great, the problem is that you need more people to service clients. And the computers locking up and not working slowing everything else.

Clasificación:

3.0

BienBien

Clasificación:

2.0

Outside unit infested with mice and too much dirt blew in under the door

Clasificación:

5.0

Solo agradecer por la atención , gracias

Clasificación:

2.0

I reserved the 26' but it was not available so was given a smaller one. They offered a dolly and blankets for the inconvenience, but it ended up costing more and taking longer due to having to make multiple trips in the smaller truck.

Clasificación:

5.0

Very understanding to my compliance and notice the damage to the equipment. Also agreed that the equipment should have NOT been rented out.

Clasificación:

5.0

Brittany and Victor provided exceptional service!

Clasificación:

5.0

Bueno

Clasificación:

5.0

Very nice store - equipment was ready, check-out process easy, the staff very good and pleasant to work with.

Clasificación:

1.0

You trashed my couch because of rats. Worst place ever

Clasificación:

5.0

great location and the employees are super friendly

Clasificación:

5.0

A customer returned their equipment and parked it in the middle of the lot which made it hard to return our equipment

Clasificación:

5.0

Please service your trucks more frequently. Don't give me a truck that needs to be in the shop. Please issue a refund.

Clasificación:

5.0

The inside railings were broken, so there was no way to attach any rope to them to stabilize my cargo?

Clasificación:

5.0

It was always very very busy but the staff is extremely attentive and worked liked a well oiled machine. Everybody was always doing something and even when I had to wait just a tiny bit, I never felt unattended. Idk who trained these peeps but theyre great!

Clasificación:

5.0

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Clasificación:

4.0

Wait time to check in a little long.

Clasificación:

2.0

My stuff got damaged by rats 🐀

Clasificación:

1.0

I asked for this box to be delivered a year ago and asked over and over delivery and was consistently let down. I will never use your service again and will recommend to anyone who will listen that that do not either.

Clasificación:

4.0

Deberia ser mas facil el proseso de entrega , pero lo demas estaba bien

Clasificación:

4.0

The location itself was very helpful, but Uhaul has still not given me the $50 reservation guarantee for the fact that my reserved Ubox was NOT ready at the origin location when I went to get it for loading it up. This was on 11/4 in Renton, WA.

Clasificación:

5.0

My first drop-off attempt was at 8710 Burnet Rd, Austin, TX 78757. I was told when I picked up the trailor I could drop it off at any UHaul location. Uhaul sent me text to a drop-off location that was an hour drive of where I wanted to drop it off. That's insane and no way I'm driving to Bastrop to drop off a UHAUL when i live in northwest Austin. Anyway, the Burnet location was full and not taking any drop-offs. The agent there (Reagan) was very helpful and found the next closest location and called to make sure they could take the trailer. The agents at the Research Blvd. location were very helpful. I give Reagan 5 stars for being kind and helpful when locating an alternative drop-off location. She deserves a big fat raise.

Clasificación:

5.0

Great work, keep it up!!!

Clasificación:

3.0

The staff was great - so my rating is NOT about them. My low rating is because the wait time was excessive - with only 1 staff person for a group of 5-6 customers. Further, much of the info that was asked for, I've given before (eg, driver's license photos) -and I actually have an "account" that could have been used to speed processing. Those who'd made reservations actually had to wait in the same line as walk-ins - limiting the value of booking ahead - something I would think would be of value to UHaul.

Clasificación:

5.0

Prompt service, a service po taken care of

Clasificación:

5.0

Extremely busy location!! Staff was friendly, helpful, and very patient. Wonderful people!!

Clasificación:

1.0

First I had a truck with the 24/7 ride share at a different location. I arrived at 530 am and tried to begin the pickup process only to find out the store never got a truck ready for mobile pickup. I was sent to a different location for get a truck. Pickup was fine. Dropping off was a nightmare. I showed up around noon and there was about 10 trucks in the return line. I was instructed to just leave the truck and they will return it. By the time they got to returning it I was charged another day rental even though it sat there for 8 hours in their possession. I called several times asking why my truck hasn't been returned yet and they couldn't give me a straight answer. Don't use uhaul

Clasificación:

4.0

The parking area is a little tight. That's the only criticism I have. Otherwise, the staff is extremely friendly and helpful! The gentleman who hooked up my trailer in the outside yard did a GREAT job!

Clasificación:

2.0

There was a rat infestation on our unit with feces and urine. Something leaked under the back wall and ruin the bottom of a bookcase. Not happy at all.

Clasificación:

4.0

I'd like some one whom can speak English that received the trailer. I was baffled where he told me to stop. In be nonced to be the trailer was light enough for him to pull and move around himself !

Clasificación:

5.0

The lady very informative and knowledgeable. I like this location and the girl outside very helpful and her willingness to help was so reassuring! Thank you all!

Clasificación:

4.0

The customer service teams were wonderful when I had issues along with both moving teams. The team in Austin went above and beyond. Only complaint is it is not easy to rearrange a trip whether it be the dates or needing more containers,if something comes up. If it wasn't for the certain quality service team members or the movers that helped me figure it out, I would have had a hard time resolving.

Clasificación:

5.0

Thanks for the storage. Appreciate the hospitality. ☆☆☆☆☆

Clasificación:

1.0

I turned in the trailer on time but had calls all week asking me to turn the trailer in. I received calls, texts, and emails. Finally I called back and had them check the yard and sure enough the trailer was in the location I said it was.

Clasificación:

1.0

They failed to set up a reservation properly stranding me with hundreds of dollars of items that couldn't make it into the ubox

Clasificación:

1.0

I need management to give me a call regarding my rental. I was decieved and information was not delayed to me correctly or accurately.

Clasificación:

2.0

They closed early and the meth head working the counter was useless.

Clasificación:

5.0

Amy and Victor were absolutely amazing! They both understood what I was asking for and took care of my requests quickly and without hesitation! Thank you guys for making my move as easy as possible!

Clasificación:

5.0

very friendly and knowledgeable staff. I have rented from same location on 3 different occasions.

Clasificación:

4.0

I was greeted & z was treated professionally from first encounter to the return of the van. Always nice, always prepared.

Clasificación:

5.0

nothing. the manager was awesome. Love the amount of space to drop off trailers. I used the one in Austin, Texas off research blvd.

Clasificación:

2.0

I arrived a few minutes before closing and they were not willing ro help me. I was returning the tow and had to figure out how to do the self return and unmount, disconnect my car and unmount the car myself. Even when the employee was sitting out there waiting for his ride. He was not friendly, horrible customer service.

Clasificación:

3.0

Long lines!!! Long wait!!! Clearly under-staffed.

Clasificación:

3.0

We paid to have the box delivered and unloaded, so we did not deal with the local office at the destination end. The box was delivered late and the local firm said that the pick up of the box took a long time, even though I had been told that the box was all ready to go and the office was expecting the delivery. Some of the items were damaged, but that was caused at the loading end. Also I was autocharged on the 25 for a rental through the 26th even though the delivery was scheduled for the 25th. The app will not let me exit, even though I did not deal in person with the local office.

Clasificación:

1.0

The Uhaul had graffiti all over it, when I booked it, it was for 2 days, and all the return info said to return Friday at 1:30 PM. I returned it Friday at 11AM and was charged an additional $59 for an extra day. The drop off day had always been Friday. I did the exact same Uhaul purchase 3 days ago and had no issues and no extra charges. Why would this one be any different?

Clasificación:

5.0

Nada

Clasificación:

4.0

Easy return. Thanks

Clasificación:

3.0

Overall a good experience. Only exception is that there was only one person there (manager) who could process transactions. There were 3 people in the office waiting 10 minutes for someone to appear to help us. Once he showed up things moved pretty fast, but there should be at least one more person capable of processing transactions.

Clasificación:

5.0

The experience went about as well as I could have imagined. The staff was friendly and knowledgeable. Quick turnaround from check-in to having the trailer connected. Gracias.

Clasificación:

5.0

Thank you for helping me and my family relocate.

Clasificación:

5.0

The girl that waited on me was very helpful, pleasant , and very nice. She should have a raise. Thank You U Haul

Clasificación:

5.0

Easy pickup... good service

Clasificación:

1.0

I was trying to just rent some moving blankets for a one way move because the trailer I rented did not come with any. Apparently this is a unknown concept to the people at this location even though they claimed it would be not problem when we called them on the phone the day before. It took over 30 minutes to complete this transaction because the computer system was down and everything had to be done manually.

Clasificación:

1.0

The staff was rude and not helpful and the location was hard to get in and out of

Clasificación:

5.0

Everybody was friendly and nice. Would definitely go back there and rent another truck

Clasificación:

3.0

You made this move very difficult. The arrival date of the boxes was not made clear. It was not clear that the boxes go one place and then they are delivered to you the next day. This really messed up our schedule. On top of everything, the boxes were delivered to TWO DIFFERENT LOCATIONS!! How ridiculous! Adding time for the movers that I hired to help us. It is very difficult to get people on the phone and trying to find movers is impossible.

Clasificación:

4.0

I thought everyone from U-Haul did a great job! My only suggestion is that there be a row of tie down hasps below the existing hasps. I didn't have very many boxes and little furniture. It was difficult to tie things down securely because the existing ones are too high. Otherwise U-Haul was a 5 star experience and I would highly recommend! ¡Gracias!

Clasificación:

2.0

When we arrived we had to wait in a line for 20 minutes. We wanted to be patient because we were forced to show up two hours later than our scheduled pickup time. But once we reached the front of the line, getting our truck took another 15 minutes because the cashier, who was at least friendly, was trying to help multiple customers at once. For some reason she gave us a different truck than the one we were first supposed to rent. That's not a big deal, but it seemed to confuse the U-Haul staff quite a bit. The truck we paid for was parked on the other side of a huge lot and the cashier gave us no instructions on how to find our truck. Once we walked back into the office and asked, we finally found our truck. Then we took our truck to the storage unit we were emptying and noticed that they failed to put our appliance dolly and furniture pads in the truck. My husband called U-Haul to ask for a refund on the equipment and they said they would call my phone the next day. I never received a call. I did get an email two days later saying our $20 was refunded. By that time we would have appreciated a more generous refund or some kind of incentive to return. We aren't the kind of people who write angry reviews of businesses and we don't intend to start now, but this whole experience was irritating and inconvenient. Next time we'll look elsewhere to rent a truck.

Clasificación:

2.0

I lost my ring and they never took the time to look in the truck and would not allow me to come back and look in the truck. They wouldn't even call me back when I called the hotline or answer when I called them directly.

Clasificación:

3.0

Although the staff seemed friendly they didn't offer me a remote so I do t have to get in and out of my truck every time I come and go. This is not a very good Uhaul place because of that - you can't just drive up and enter your pass code like most other Uhaul places I have been to. And staff could have recommended a better unit to fit all my goods in when I explained to him how much stuff I ended up having. Instead I had to do all these transfers to get what I needed.

Clasificación:

2.0

Rats got in to my storage and poop everywhere and eat the boxes

Clasificación:

5.0

I have been very pleased will the staff at this location.

Clasificación:

1.0

Rats destroyed all my stuff and I took several photos to prove it. They chewed up nearly everything I had stored here, then the management decided to charge my card for an extra month after I had already moved out and returned my key.

Clasificación:

2.0

People that work in the office are rude and slow. Nobody knows what you're doing.

Clasificación:

2.0

Access for boat storage is poor. I often had problems with trucks or trailers blocking the entrance or alleyway preventing access to my boat. That is why I cancelled. Also you are charging sales tax on boat storage which is illegal. Boat storage is not subject to sales tax in Texas and I would appreciate a refund.

Clasificación:

5.0

Everyone's friendly and knowledgeable ... even on Sunday.

Clasificación:

2.0

The customer service at this location was less than optimal. On more than one occasion I waited for service for more than 20 minutes when there appeared to be a person available to help. And then when being helped, there was a mild abrasive ness that felt off putting. I hope to never need to return to this facility for any reason. Best wishes, Jeffrey

Clasificación:

5.0

This location is GREAT! Everyone is so friendly & helpful even when they are HELLA busy ALL the time! Thank you everyone!

Clasificación:

2.0

My experience with the staff was good. However while I was moving in, the building was locked at 5pm and I was unable to complete my move in. The hours stated I should be able to access my storage unit until 10pm. However I could not. No one answered the after hours number and no one responded to my voicemail. I had no where to store the two trucks worth of furniture I had with me.

Clasificación:

1.0

The staff was phenomenal actually, but my stuff was RUINED by the rats. I had to file a claim with my renters insurance and I'm not even sure they will cover it, so I'm out way more money than I paid to store my stuff there. Super frustrating with the whole experience unfortunately.

Clasificación:

2.0

My unit flooded. The movers hired by uhaul didn't show up. Come to find out it had flooded before and they didn't tell me. Everything is ruined.

Clasificación:

5.0

The customer service has always been great and the services offered have helped me out often. I do recommend checking the storage door latch & door for sticking or issues with opening; please report concerns to the office so they can address them. My latch was a bit rough to open. I am very impressed by how helpful U-Haul has been!

Clasificación:

5.0

The crew in Austin was professional

Clasificación:

4.0

Front desk staff was extremely helpful and polite. Unfortunately I was not informed and did not pay attention to the fact that access ended at 10pm and had to reschedule a flight due to being unable to unload my things. An oversight on my part for sure, but I would recommend having that explained as part of the check in process to ensure smoother transitions for people who might be slightly sidetracked.

Clasificación:

5.0

The best uhaul location around! Under great management and all the employees are awesome, respectful, and helpful! Location gets an A+ in my book!

Clasificación:

4.0

The staffs were very helpful and the storage facility is nice. But the system is faulted. I was assigned to a unit that was under repair and not accessible. The staffs needed to make multiple phone calls to make it right

Clasificación:

2.0

The customer service agent at the desk, was not well trained, or well experienced, ... I basically had to repeat everything that I had done online previously to reserve the unit and Reserve a trailer, I basically had to duplicate everything when I arrived at the facility because the agent said nothing was showing up in the computer so either the person online didn't do anything or the person in the office didn't know how to use the computer system or the data system, or what to do, costing me about an extra hour overall, which was a inconvenience to myself and the people I had with me that we're going to help.

Clasificación:

5.0

Absolutely everyone at this location was extremely helpful and pleasant to work with. They take necessary steps to make each and every customer feel welcome and appreciate it.

Clasificación:

5.0

Great staff, very professional and willing to work with your needs.

Clasificación:

4.0

Would have rated 5 stars if the cost had not risen 33% from June of 2020 to February of 2024.

Clasificación:

5.0

All of the office staff was kind and helpful. Overall it was a terrific experience and I would highly recommend U-Haul for their amazing customer service and tools.

Clasificación:

5.0

The woman who handled my check in was very friendly.

Clasificación:

5.0

Carmen is excellent! I hope she is being compensated for her worth because her superb level of customer service is hard to find these days!

Clasificación:

3.0

The initial staff that rented me the storage unit had poor attitudes and poor customer service. The staff who check me out of the storage unit were more professional and polite.

Clasificación:

5.0

Our most recent visit... a few days ago, the person helped me promptly and efficiently, and was friendly and helpful, even though the office was very busy. Excellent job!

Clasificación:

5.0

I had storage unit at this facility for 6 years. That's a lot of money spent there. If I did not trust this location thoroughly I would have pulled out all of my belongings and moved them elsewhere. Associates were generally quite friendly and trustworthy. The only thing I might cite is that they were always busy and understaffed. I would rent there again should I have the need.

Clasificación:

4.0

So so busy in the office. I think I was there an hour between waiting in line and getting helped. The system couldn't find anything multiple transactions. Service rep had to call someone else multiple times to fix. There's got to be something better.

Clasificación:

4.0

You have some excellent employees working for you

Clasificación:

5.0

Good service

Clasificación:

5.0

Well run operation

Clasificación:

1.0

Mr Israel help me out so much and was very very professional and he helped at least five other people before me and kept the professionalism all the way through.

Clasificación:

3.0

We tried throwing away a piece of furniture (not knowing furniture wasn't allowed- I've always seen furniture in the side of dumpsters so I had no idea you had to pay extra) and I kid you not, 3 "Karen's" came out to tell us that. Mind you, we immediately started putting the furniture back in the truck when the first person told us then 2 other people started saying THE EXACT SAME THING like we couldn't understand the first time. THEN after strapping everything back down, we head to the front office to see if I needed to do anything additional to the online move out process. At the front office a 4th Karen was standing outside watching us like we were gonna try to dump it again.  I went to talk to her and asked if I needed to do anything else other than the online move out and she proceeded to tell me I can't dump furniture back there and said everything the other 3 Karen's were saying. I told her I was not there to talk about dumping anything. I'm here to ask about the move out process. We listened the first time the lady told us. No questions asked or complaints were said. We apologized and said we didn't know and went on our way. Everyone needs to get their panties out of a wad there. Now when I first got my storage, the people were SO SO helpful. I wish I could remember their names. And the site was very clean. My 3 stars can vouch for the first employees that set me up and the cleanliness of the site.

Clasificación:

1.0

I made a complaint about how badly I was being treated. I was not waited on appropriately. The attendant kept taking care of everyone but me and I was first customer…still didn't get comped for truck rental just storage. Wow what a horrible experience

Clasificación:

3.0

The location appears to be suffering from being short staffed. Service was OK considering there was many more customers than the staff could quickly handle. I don't understand why they don't have a wait list for RV spaces.

Clasificación:

1.0

Manager that was working had a poor attitude, the other staff working was pleasant and helpful.

Clasificación:

3.0

I just didn't like that the price kept going up. My overall experience was good.

Clasificación:

2.0

Units have sheetrock and are not size advertised. Unit I looked at first had sheetrock dust that damaged mt watch band.

Clasificación:

5.0

Top notch experience all around when needing a short storage solution. Quick and easy to communicate with helpful staff. Happy that I was able to get the month for free. Facilities were clean and secure.

Clasificación:

1.0

Frances who's is gm don't know how to manage people, she don't teach members how to deal with consumers, she don't do her duty, she don't check safety on vechiles, I got broken vehicle, and for people who gave said it's ok. Frances need to be fired bc she completely don't understand where she work and what she do. She do not know her duty, she don't know how to speak, she don't take responsibility of members fault as a patron, she don't understand what is uhual

Clasificación:

3.0

Construction at entrance made it tricky to get in. Caution recommended.

Clasificación:

4.0

I called on 8-24 to see when closing units I was told 10pm so got there around 7:15p and it was closed

Clasificación:

4.0

I had a storage unit i reserved almost a month and advanced for a relocation move from North Texas to Austin. When i got to the facility, they did not have my reserved unit available. I do feel a courtesy call would have been appropriate because then I could have proactively made other plans for my belongings. When we got to the facility the first employee who helped us was not very informative or helpful, we could tell she just wanted to get everyone out of the store as it was nearing closing time. She left me multiple times to assist other customers while she was in the middle of assisting me first. We ended up getting a storage unit (after my reserved unit was "not available") that was way too small and had to come back the next day to get a different one. Again. After that initial experience I wasnt very confident in the service we would be getting from this particular location, however I was definitely proved wrong by the general manager, Frances. She patiently listened to me as I explained the situation, and despite being extremely busy, she actively called multiple locations to inquire about the correct size unit I needed as well as to find the best pricing. Ultimately there were no available units that were the size I needed, so I had to go with a much larger sized unit that was going to impact my monthly budget as it is about $60 more than what I had planned on. Frances was able to refund me a little money to help me with the next three monthly payments I will have to make for the larger unit, which was unexpected and greatly appreciated. Despite all the hiccups that I had trying to nail down a storage unit for this big relocation move, Frances helped me get it done. I appreciate everything she did for me, and her work ethic to provide quality customer service. Despite how insanely busy they seemed, she kept calm and collected and treated customers with respect and kindness. Thank you Frances, you definitely deserve a raise!

Clasificación:

3.0

I made a reservation for a storage unit almost a month in advance, and when I got to the storage unit location my unit was unavailable. The first staff member that assisted me wasnt very helpful or informative, and I ended up getting a unit that was way too small. However, the next day the general manager was incredibly helpful. She helped me fine a bigger sized unit. Unfortunately it was a bit more expensive than what I originally made the reservation for, but I appreciate all the effort she made in helping me secure a unit big enough for my belongings after a long relocation move. She even called around to multiple storage unit locations to try to help me find the size unit I needed with the best price. She was apologetic and patient, which I am most appreciative for. Despite all the hiccups I had with the reservation, and the first lady who helped before who wasnt very helpful, she more than made up for it with how helpful she was.

Clasificación:

3.0

I don't like rat poison and I don't want it in my unit but they put it in there and told me I have to keep it and now I have to go back and take it away. It's inhumane to animals to die if poison and I love and I try to make sure they all die in a way that's humane if they have to die and I also do not eat animals. I can spray my unit with bitter apple spray to deter the animals which hopefully will keep them out without killing them. I'm allergic to rat poison probably because I'm allergic to lots of things. I don't want to get sick. My unit is in an indoor climate controlled locked building and I don't think rats are in there. They said they're outside in outdoor units. So I do not need the poison. So I took off one star for that. The rest of the people that helped me were nice and the process was smooth. I liked Tamara. :) She's really friendly. :) But I'm worried about a little bit of rough housing her husband did to her and I don't know if he likes to hit her for real or if she has to deal with domestic violence at home if he hits her at work as a joke in front of customers (not hard, but playful, but she was still not prepared to be hit by him because she didn't expect it and it traumatized me when I saw it because I am actually a survivor of domestic violence.) She seemed ok but I can't really tell if she is okay or not. So I took off one star for that potentially abusive situation because I like Tamara and I feel she deserves a safe work environment where no one will just randomly hit her whenever he feels like it. That's a hostile work environment. Which is illegal and harassment of her. Plus it's bad for abuse survivors like me. It should be safe for her and me. I guess there's things I can do to help her if it escalates in the future so I'm not a bystander to violence so I'll be watching and offering my help. The domestic violence hotline I use to process my trauma that she or anyone else who works there can call is called CARDV and is 541-754-0110. It's open 24-7 and us open for 20 minute calls to abuse survivors. She said something about her hitting him and the kids at their home so he feels justified hitting her at work. That's what she said his excuse is that he tells people at work why it's ok to hit her. I don't know if she actually does violence at home or if that's a lie her husband is telling to get people at work to go along with him hitting her at work but if so she and the kids need help. I was beaten a lot as a kid at home by a woman who was nearly able to murder me and female abuse is just as bad or worse than male abuse. So yeah I'm upset by the situation with the domestic violence at her work and home and I need to help her and the kids not be abused by the husband who I saw hit her at work. You can assist her by forcing the husband to stop hitting her at work and then give her the domestic violence hotline to get help and if she's able to tell you about any violence or trauma the 7 kids are enduring you ought to try to call child protective services to see if they can give the family more assistance like parenting classes so their kids do not grow up with PTSD and seizures like I have from the trauma of the abuse. I now have to live with it for the rest of my life because no one came through to help me when I was a child. CARDV is not mandated reporters so they cannot take children away from anyone. They are a nonprofit organization that helps abused people process their trauma or escape abusive situations. CPS basically never does anything about anyone when you do call because they said that there is a certain level of violence that is acceptable but I think no level of violent activity towards children is acceptable because it causes unnecessary pain and suffering for the lifelong journey of that person who got hit. But just in case they do want to offer non violent parenting class and if they want to take them it would be good to call them and get Tamera's family involved with a helpful social worker. I sincerely doubt they'd try to take away the children or do anything like that because they just don't care enough to do that. A good start to non violent parenting is to compare the Power and Control Wheel (emotional abuse leading to physical abuse) with the Equality Wheel (treating adults as equals with respect) and then adapt the equality wheel to children. Still treat them with respect and don't physically or emotionally abuse them but you can be the leader and guide them through the things they need to do. By following the books like 1. Character Counts, 2. Leader in Me, 3. Strengths Based Parenting. Leader in Me is the kid version of 7 Habits for Highly Successful People. Basically it's teaching kids skills in leadership and skills like patience and kindness every day. Then once there is a conflict instead of hitting them and shouting at them you can first listen, then ask them to remember the lessons in kindness or patience and ask them to practice kindness right now.

Clasificación:

5.0

Friendly and helpful staff. Property felt secure. The units seemed a little smaller in person than the listing size. But overall good experience and oils recommend

Clasificación:

3.0

I had a unit reserved by phone for $49.95 and when I got to the office they charged $69.95. I am grateful because of the van rental they gave me one month free. So the $69.95 was waived for the first month. Which is great. And I was expecting to invest $49.95 for a rental. The key pads even if secure are challenging to use. Having to exit the vehicle to swipe at the gate and two swipes at the door each time. One keypad was a little dusty and I had to swipe multiple times to gain access each time I entered. The moving in process was time consuming while maneuvering around others accessing their storage. Just some comments of the moving process. This is my first indoor rental and that's how it is. No complaints, I got what I required and my belongings are secure. I'm grateful uhaul offers storage.

Clasificación:

5.0

Great staff very insightful helpful compassionate. Great facility well managed. Bathroom for customers access within storage facility area very compassionate feature. Take care of great staff and they will continue to deliver great service.

Clasificación:

4.0

Once on the property it was easy to find the climate control units but it was not all that clear online.

Clasificación:

5.0

Even with this Austin location being short staffed they still balanced a lot of us customers that came through with our different needs very well and without any negative attitudes! Tamara was awesome and someone else who's name I did not get but was a guy "who's birthday was the next day" we're great! And then even a separate worker who saw me walking around in between taking care of things asked if I had been helped and I was luckily so it was nice to have someone else completely different want to make sure I was taken care of! Overall really good experience :)

Clasificación:

2.0

Your staff is fabulous, friendly and helpful. Great employees. The storage units are below average and location of the entry gate to the storage with all the activity up front, vehicles being rented, trucks being returned, etc. makes it very difficult for entry and exiting to your storage unit. With so much activity up front makes it very difficult to get to your storage unit. Obviously, this is very good for your business but a pain for the customers trying to get to their units. Secondly your constant rate increase gave me no choice but to move someplace else. Our unit was infested with rats, all of my items, boxes, plastic containers were covered in rat feces and rat urine. They chewed thru some of my boxes and the smell was awful. I also have a climate control unit 10 x 20 gorgeous, meticulous and extremely clean and I only pay $130.00 per month. I have had it for 2 years now without a rate increase. Your facility definitely needs to be cleaned up and treated for rats especially with the constant increase in your rental rates. You should invest money into the storage units with all these rate increase.

Clasificación:

4.0

Each time I went into the store portion I waited approx 30 minutes for service. Also the parking lot before you enter the secure storage portion is constantly packed where there is no place to park and trucks and people getting hitched up block the entrance and exit

Clasificación:

2.0

1) Customers service agents are understaffed. They're trying their best, but only so much you can do when the agent/customer is 1:10+ 2) Fix the reservation system to ONLY show reservations that WILL BE AVAILABLE. Its can't be that hard. 3) Storage unit was dirty. Had to spend extra time cleaning it

Clasificación:

4.0

Comments for staff check more proper vehicle before allowed people to rent

Clasificación:

5.0

Very helpful staff. Clean storage unit.

Clasificación:

5.0

Need to tell people that the entrance is right at the end of the exit ramp. I had to find a side street that dumped me into the back of the rental center. BUT, the crew on duty at the center were OUTSTANDING!!! The equipment manager helping me was GREAT. Also, the office personnel we very helpful checking in. GREAT EXPERINCE for a move. Have rented from U-Hau before but this is the BEST move.

Clasificación:

2.0

The office staff are over worked, leading to long lines and poor service. I found a leak in the roof and it took a week to negotiate a new space.

Clasificación:

4.0

It’s a tight fit and always crowded.

Clasificación:

1.0

I tried for 3 days straight to get in touch with someone at this facility and still have yet to talk to anyone, several messages have been left but nothing. Website states that this location offers "24 hr extended access" which is why I chose this. Come to find out the extended access has to be approved by the facility.. you can not get approval if you are unable to get in contact with the facility. The amount of frustration, stress, time, energy, and cost, that I had to endure due to the aforementioned, was profuse. I spent over 7 hours (yes, I counted) over the course of 3 days either on hold, speaking to customer service or being transferred. 7 hours of my life I will never get back. 7 hours for nothing, because like I mentioned, I have still yet to speak with anyone from the facility. On top of that, I had to shell out several hundred dollars that I absolutely could not afford to do, to make other arrangements at the very last second. With the cost of everything, i would have actually saved money (and brain cells) had I have just hired movers. I consider myself to be a very understanding person, I know businesses get busy, things happen, but that does not excuse the horrible experience that I had to go through. I wish I was kidding when I say that this literally almost triggered me into having a mental breakdown. Moving is already stressful enough. I have used uhaul every time I've moved which is quite a bit, thousands of dollars I've spent over the years, but this experience has left me so disappointed that I will not ever use U-Haul again. I wholeheartedly hope to God, for the sake of other customers, that you guys get it together.

Clasificación:

5.0

Francis Tort is amazing! Not sure what you pay her but she needs a raise. I wish I could find an employee like her, she is a keeper!

Clasificación:

2.0

There was one older woman with blonde hair ( I forgot her name ) she went above and beyond to help me. Now the rest of the employees, when they see customers they scatter like roaches at a raid party. One guy told me, "I'm new, you will find them in there somewhere." Lastly that storage door need to be fixed………….Never!

Clasificación:

4.0

Need more than one person to take care of customers.

Clasificación:

5.0

The prior staff was kinda unhelpful and I believe all got let go but GM was wonderful and assisted.

Clasificación:

5.0

Great staff and amazing customer service even with the high volume of customers coming it. Solid team at this store!

Clasificación:

5.0

the stuff was very friendly, rly liked that one

Clasificación:

5.0

N/C

Clasificación:

5.0

Was there for many years storing materials for my construction business but relocated out of town early last year. Very appreciative of the service I received there as well as the convenience it afforded me to come in and out from my home nearby and be headed to the next job quickly. Thank you! Chris Overstreet

Clasificación:

1.0

High turnover rate for all employees, went through 3 managers, multiple times I had to file insurance claims due to the rats. Even after moving to a smaller unit I was told the rat problem was being taken care of. When I went to move my stuff out because you decided to raise my rent again I found rat feces all over my stuff. Would never recommend uhaul to my worst enemy.