Customer Reviews for U-Haul Moving & Storage at Research Blvd

8,199 comentarios

12611 Research Blvd   Austin, TX 78759
(N Of Technology)

(512) 258-5255

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(512) 258-5255

12611 Research Blvd
Austin, TX 78759
(N Of Technology)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

It was all very smooth. Thanks.

Elizabeth M. 
Clasificación:
5.0

The staff was friendly and efficient. The physical access was a bit restricted but i think they are in the process of reconfiguring that.

JERRY M. 
Clasificación:
1.0

As per the online booking, they haven't provided me the truck and ended up paying the double amount.

DOMINIC ABRAHAM V. 
Clasificación:
5.0

Excelent service and very Fast !!!!

Jose S. 
Clasificación:
4.0

Repair A/C for hard-working staff (and sweaty customers) for next summer!

DEBRA C. 
Clasificación:
5.0

I was worried about doing everything online but the process was easy!

Monica M.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

TERRY E. 
Clasificación:
5.0

Great customer service- courteous and efficient

CARMEN AGUILAR D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Daniel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SRINIVAS REDDY K. 
Clasificación:
3.0

I had out door storage and there was a problem with crickets a lot of dead crickets that I had to clean out of the storage I rented. I was not happy about that, but other than that it was a good experience.

Cherry B.  |  Overall Experience 
Clasificación:
4.0

In going through the boxes that I have moved out, I am noticing water damage on a high percentage of them. Not sure if it was from last years winter freeze or what. I did notice a broken board near the ceiling. Looks like I am going to lose at least 50% of the things that I had stored. Management is great and the facility is easily accessible. Facility is in a good location and is well lit at night. I am a bit disappointed though that there are no dumpsters at the facility.

Ella M.  |  Overall Experience 
Clasificación:
5.0

The location was great. Amd the mobile experience was good but some things that could be improved. I had a CA license so it required extra verification. Wish the app would have told me that ahead of time so I could have provided it from home where I had access to more docs. Or to at least give my references a heads up (what happens if they aren't available for a call that comes out of nowhere?)

Cesar A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANASA FOSTER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CALEB D. 
Clasificación:
5.0

great customer service

KADAVIAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER J. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICOL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandra H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

The best storage facility and staff by far. Everyone was so friendly and professional. Getting my storage was a simple and quick process. Staff was so helpful in making sure I had what I needed.Check in was so smooth. As soon as your drop off your truck/trailer they're there to receive it. They inspect and deep clean them right away for next customers. Very very professional staff.

Tiffany M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JENNIFER C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFREY W. 
Clasificación:
5.0

Great, friendly, professional customer service.

VIRGINIA N. 
Clasificación:
4.0

Wrongly charged for the second day as I returned the rental within the same time but not able to update thru the 24/7 uhaul share app

ajayvivek S. 
Clasificación:
5.0

Your crew was great. Friendly, fast, and helpful.

JOHN H. 
Clasificación:
5.0

Nice people, very helpful

JAMES F. 
Clasificación:
5.0

Pleasant helpful employees

JORDAN H. 
Clasificación:
5.0

Very efficient, friendly and helpful

DONALD C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tyler H. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON S. 
Clasificación:
3.0

We had to wait over 15 min in the business area before anyone even showed up to help us

ROBERT Y. 
Clasificación:
1.0

The women in the front desk is Very bad and bit nice connection with her clients .

Or D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles B.  |  Overall Experience 
Clasificación:
5.0

dropped off after hours. very simple & well marked.

LEO D. 
Clasificación:
3.0

They didn't give me the big dolly so I couldn't move certain things I needed too

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason A. 
Clasificación:
5.0

Timely helpful and courteous service at this location. Well done!

James T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Earl C. 
Clasificación:
3.0

All the signage outside the facility says to stay in your vehicle and the staff will come out to you to check in the equipment. Well that certainly didn't happen. No problem going inside but change your signage.

Craig W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris W. 
Clasificación:
5.0

The rep who helped me in person at the store was great, but the guy who helped me make my reservation on the phone completely screwed me over. I reserved an open topped utility trailer to be dropped off at the 78737 location, and we even discussed the dimensions of what I was moving and why it couldn't be an enclosed trailer. He told me the only available open topped trailer for a one way trip like that was at a location on the other side of town, but I had no choice so I accepted it. When I got there, I learned he had made the reservation for an enclosed trailer and set the drop off for the downtown location half an hour from where I was supposed to drop it off! I spent extra hours in the car, got the wrong trailer so I couldn't fit everything I needed, and my sister was late to her friend's wedding because of how much longer the trip took with all the extra driving. So ridiculous. I hope y'all have records of who made the reservation for me on the phone because that guy is totally incompetent and I hope he hears how it affects peoples lives when he doesn't care about his job like that.

BENJAMIN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl Q. 
Clasificación:
5.0

Great customer service & everyone I encountered from pick to drop off was excellent & friendly. Gracias

Jonathan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM C. 
Clasificación:
5.0

Keep up the good work.

WARNER ALLISON D. 
Clasificación:
5.0

There was a mistake in return check in; instead of 1 day, 3 days were charged. It must be due to the weekend. Error was fixed smoothly with great service.

Byung jin C. 
Clasificación:
5.0

Not much to improve on. Drop-off was quick and painless.

Carmen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERVIN M. 
Clasificación:
5.0

Thank you for everything, so helpful!!!!

YOUCEF D. 
Clasificación:
1.0

I have a problem every single time I use this Uhaul location. I use Uhaul about once a month and this location has super long wait times event if you have mobile check in set up.

LAURA Y. 
Clasificación:
5.0

The van was so easy to drive and held a lot of stuff. So thankful for the usage.

LAURA C. 
Clasificación:
3.0

It's hard to cancel any pre-existing orders like when you upgrade storage. It's difficult to get in touch with anyone at the actual storage unit, via email and telephone.

Cassidy G.  |  Online Move In 
Clasificación:
1.0

Not my location. You moved the trailer I had reserved to this location without telling me. Totally messed up my moving schedule. Uhaul Sucks.

WILLIAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DELVIN DEWAYNE L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Victor C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna G. 
Clasificación:
5.0

N/C

KARI H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER F. 
Clasificación:
3.0

Would not allow me to return to a different local location. When I called to speak to a U-Haul employee I was told if I did that I would be charged a fee but they couldn't tell me how much the fee would be because it would be computer generated.

robert C. 
Clasificación:
5.0

Everything was excellent!

JANICE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TATIYANA B. 
Clasificación:
5.0

Hire more people. There was 3 people and they were so busy. Although I know everyone is short staffed.

JESSICA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

LARRY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN H. 
Clasificación:
4.0

The truck we had was out of windshield wiper fluid and the alignment seemed a little off. Overall satisfied with service and all, just wanted it to be known for safety! Thank you so much!! I move way too much, but always choose Uhaul to help me do it.

Makinley L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brett R. 
Clasificación:
4.0

My van had tons of those "+" claim stickers on it which was annoying and seemed unnecessary. It implied that I was getting a van that had had many scrapes which isn't something I want to think about constantly if I'm renting from U-Haul. And the photos I confirmed at the beginning of the rental aren't sharp enough to make sure that all dents and scratches are accounted for, even if my phone is viewing the images in landscape.

PHILLIP T. 
Clasificación:
5.0

The folks at this facility were top notch, and we would consider using them again for storage, or any other rental needs.

Brent E.  |  Overall Experience 
Clasificación:
5.0

It's been my GoTo U-Haul location for years. Everyone is so nice and helpful. William Graham

William G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Micah M. 
Clasificación:
3.0

Although in hindsight, it's likely my fault for not thinking it though, but, associates could definitely do a better job of notifying customers of flat rate charges and possible additional charges. I was unaware that I only had 100 miles before I would pay extra for each additional mile. I was also unaware that there was an extra charge if the vehicle was returned at a different fuel level. Lastly, I was under the impression that the flate rate to rent a van was 19.99 not 89.99

ALBERTO L. 
Clasificación:
2.0

It is extremely overcrowded in this lot. Dangerous getting in and out.

Shannon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH D. 
Clasificación:
3.0

El cliente no dejó un comentario.

LAWRENCE D. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALEXANDER F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C.  |  First Impressions 
Clasificación:
5.0

Keep going

DANIEL B. 
Clasificación:
1.0

Hopefully you go out of business before you force customers to suffer through your mix of horrible customer service and absolutely clueless support agents. If it takes more than 30mins on the phone to get in contact with a company representative there's a problem. It took me over 5 hrs to get a word from anyone

tarrent M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert A. 
Clasificación:
4.0

Please check tire pressure before hand. I got a trailer that was @ 20 psi when it should have been 65 psi.

Matthew L. 
Clasificación:
5.0

Service was quick, staff (Tommy) was excellent in assisting with trailer, trailer was ready & waiting when I arrived. Same for return! Excellent service and assistance! Great equipment!

THOMAS D. 
Clasificación:
5.0

Guy that received me the truck was nice, and helped me to get the returning process without hassle

MARIO E. 
Clasificación:
4.0

The truck was extremely damage had scratches and paint pilling off also suspension you can fill it's not holding it and steering wheel won't hold straight if you go above 60 miles an hour it starts shaking and you can feel it almost lose control

CAIRO V. 
Clasificación:
4.0

A little customer service attitude training for Alexis.

PETER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

SOUMYA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen R. 
Clasificación:
5.0

Great location, everyone was super friendly and pleasant to be around, a truly amazing team you have here at this location definitely in need of a pay raise!

CHRISTOPHER L. 
Clasificación:
5.0

The guys working there were very friendly and super helpful. I appreciate their great service.

Douglas H. 
Clasificación:
5.0

they were very busy but friendly and wiling and able to go above and beyond! thanks !

Shawn F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald N. 
Clasificación:
5.0

The lady who helped us was wonderful

STEPHEN D. 
Clasificación:
5.0

The manager guy on duty was great. We got so lucky someone had left a bike ramp on-site and he took action. We had our Honda in the truck bed and no way to get it off. We didn't even have to ask for help. He saw the situation, mentioned he had the ramp and let us use it to unload the bike. Another save the day opportunity for UHaul. In both locations the employees went over and beyond the call of duty!

BRYNA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONYJOSEPH B. 
Clasificación:
4.0

.

Jose A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PHYLLIS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA F. 
Clasificación:
5.0

They helped me with return, no issues at all. Happy with them too.

Robert A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles J. 
Clasificación:
2.0

The lady at the counter was a super douche and she totally wanted to make everything seem like my fault. I tried to return the truck but she wouldn't let me. She wanted to make sure that I used your faulty online return service that doesn't actually work at all so that you have a shitty way to charge me another $20. Plus, there was a bunch of broken glass in my truck.

Joe P. 
Clasificación:
2.0

Driver “Brenda” was rude. Complained that the unit was locked. lol ver heard her while I was letting the dog out. “ customers are dumb for leaving locks on” not the words used. Ask her to be mindful of of her tone and choice for words while on people property.

Michael Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Breanne Y. 
Clasificación:
3.0

Everything went smooth until i returned the truck ..the women with green hair was very rude ! Unacceptable attitude to have with customers .

David H.  |  First Impressions 
Clasificación:
5.0

Alysia Jenkins is one of your most excellent employees, very courteous and helpful, maximum raise! :-)

Charles B.  |  First Impressions 
Clasificación:
5.0

The customer service was immaculate! Thank you for very being so helping with each of my moves and recommending proper size unit with great budget. The manager was also kind and offered us cool beverage after long move during hot weather.

CAROLYN S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine G.  |  Overall Experience 
Clasificación:
5.0

I had a last minute eye emergency that caused us to cancel the 26ft truck but we still needed the storage room. Not only was the phone staff helpful w the change of plans, the on-site person was so kind and also helpful. Five stars all day long! This is 2 weekends/rentals in a row of great service. Well done.

Jamie C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

RAVON G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ray c.  |  Overall Experience 
Clasificación:
5.0

I don't understand why there is a limit as to when I can go to the secured location. When I initially rented i couldn't get there with my first load to store while the facility was open (the office), but came back before the secure area closed the unit they assigned me had a lock on it. The next morning the worker was awesome and helped assign a new unit. I work late so, the timing for the secured units was difficult to work with. It would be nice if it were 24 hours, there are cameras to assist so I don't know why this cannot be an option.

Tanya K.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

sarmad h.  |  Overall Experience 
Clasificación:
2.0

My experience at the facility was great and good customer service. However, I needed follow-up on closing my untit and could not reach someone or get someone to call back after several tries....very frustrating.

ROBERT K.  |  Overall Experience 
Clasificación:
5.0

Excelente

EDILIA C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

patrick m.  |  Overall Experience 
Clasificación:
5.0

We received outstanding help at the front desk and with our stage unit! 11/10 experience

Penelope A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chanel H.  |  First Impressions 
Clasificación:
2.0

I moved from another facility sight unseen because of the website pics and the prices. I was able to order the storage unit online. NO WHERE on the site did it say I would have to wait 30+ minutes to have the unit made ready upon arrival. NO WHERE when making the reservation for the unit did it show a photo pf the actual unit. I was HIGHLY disappointed. The staff is miserable, unfriendly, and has zero idea on how to staff properly or communicate with customers. From the initial signing of the paperwork and getting the card access thingy to the final call to confirm I had a zero balance and was moved out, this location is subpar. I've been inside the office 6 times total and every time there was a line of customers, no one greeting people, and staff unhappy. Once an employee (with a neon green and blue wig on) was cussing in the store to another employee. Its the closest Uhaul for rentals for our company so we will keep coming back for that... Unless we find another moving truck place but the storage lasted less than a month and we moved it out. It was not good.

TONYA C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

antonio a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

james n.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley S.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

joe s.  |  Overall Experience 
Clasificación:
3.0

The manager was nice

CHERYL ANN B.  |  First Impressions 
Clasificación:
1.0

i rented a unit f48 from a store in austin, i just shipped items via uhaul to boston, first the box was late to be picked up. still not in boston, and when the box left facility in austin, i had one item left in storage, they charged me rent for june and thru away my stuff in unit, no call . nothing. so i paid rent for the month for nothing, no call to see if i was still using my storage, i need a reason. thanks wesley williams

WESLEY FERDINAND W.  |  Overall Experience 
Clasificación:
5.0

Have used U-Haul at 12611 Research Blvd in Austin several times for several moving and storage needs the past five years and they have always been professional and helpful. Highly recommend this location and manager Lisa Mitchell and staff.

Montgomery U.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Abdoulaye O.  |  Online Move In 
Clasificación:
3.0

I requested a facility between Rutledge and downtown, yet they reserved a unit way north?? Surly there was one available closer to where I requested.

gloria b.  |  Overall Experience 
Clasificación:
3.0

Understaffed I waited for an hour on the phone

Elizabeth B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VENKATA PRASANNA P.  |  Online Move In 
Clasificación:
2.0

El cliente no dejó un comentario.

Tony M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura L.  |  Online Move In 
Clasificación:
2.0

I had a break-in into my unit less than a month moving in. There were some glaring security flaws such as a bent gate and less-than-secure access door. And there are other ways an intruder can still come in if the Staff could walk around the perimeter.

Kenneth B.  |  Overall Experience 
Clasificación:
5.0

I love the facility and the gate and extensive security cameras , but AM NOT happy at all with the access hours at this facility. Just rented two units and more than likely won't be staying very long due to the access hours. Web site boast 24 hr access but when you get there you find out your restricted to the times you have access to your units.

Thomas G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBIE E.  |  Overall Experience 
Clasificación:
5.0

We haven't rented a local storage unit in 30 years and could not believe how quick and easy U-Haul makes the process. Also easy in, easy out, they provide the lock, and the units are amazing and cheap! So glad we found them!

Kelly L.  |  Online Move In 
Clasificación:
3.0

I went to my unit 24 hours after signing the paperwork and there was a little green lock on my unit. Mean while I have a truck full off stuff to put in my unit, it's getting dark and I have to deal with a lock on my unit the first day I signed the contract. Not cool, not convenient. Good thing I'm a contractor and had the tools to remove what shouldn't have been there in the first place. Let me know why that lock was put on there please. Thank you corey

corey s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Socorro A.  |  First Impressions 
Clasificación:
5.0

Your staff that was working that day, are friendly and very helpful. ¡Gracias!

Jesus C.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Ronald B.  |  First Impressions 
Clasificación:
5.0

👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

gabriel r.  |  First Impressions 
Clasificación:
4.0

On busy weekends, it would be useful to have more people working. I was there on a Saturday, and there was a long line and only 3 employees at the entire facility. The line was frustratingly slow, especially for folks who did everything online and only needed to pickup a key, etc.

Richard S.  |  First Impressions 
Clasificación:
5.0

Staff very friendly and professional.

Kirk B.  |  First Impressions 
Clasificación:
5.0

The lady that took care of us was great very nice 👍

LORRAINE G.  |  First Impressions 
Clasificación:
5.0

Staff was extremely helpful!!!

ANDREW JAMES D.  |  First Impressions 
Clasificación:
5.0

Staff was friendly and easy to work with and the pricing was excellent. The facility was clean and the storage unit I rented was really maintained well. Will definitely recommend to others that may need a temporary storage solution.

Mike W.  |  First Impressions 
Clasificación:
5.0

could not have been better the storage sign up and move in process at the austin truck drop off and storage unit at the same facility was great

William D.  |  First Impressions 
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