Comentarios de los clientes para U-Haul Moving & Storage at Research Blvd

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Research Blvd

Clasificación general:

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Porscha A.
Clasificación:

Customer service was excellent !

William B.
Clasificación:

Rented a trailer with ramp. The online reservation and checkin process worked smoothly. The staff helping me hooked up the trailer. She was really professional, nice, and made sure the connections were tight and safe. Returning the equipment was also just as easy.

Robert R.
Clasificación:

El cliente no dejó un comentario.

Michael H.
Clasificación:

Nothing to improve. Location rep was friendly, knowledgeable and helpful. Could've asked for more.

jessica N.
Clasificación:

Individual who helped us at the counter was super helpful and friendly! I would definitely come back to this location.

STEPHEN M.
Clasificación:

Nichole was a pleasure to work with.

ALPHONSO D.
Clasificación:

El cliente no dejó un comentario.

William R.
Clasificación:

My only issue, would be to have better signage as to where to drop keys on after hour drop off. Extremely friendly and nice employees. Will use this location again. Thank you for great experience

JOSEPH ANTHONY S.
Clasificación:

It was the best customer service experience I have ever had. Nicole was incredibly nice and professional. She did her job to perfection. Can't say enough nice things about her. She deserves a raise and or a promotion. Thank you

Joy W.
Clasificación:

I think her name was Keshia? but she and the other woman were total pros at using the forklift to get the containers exactly where I wanted in a small parking space. They were extremely helpful.

FRANK S.
Clasificación:

El cliente no dejó un comentario.

Craig B.
Clasificación:

Furniture pads requested with order were not in the truck at time of pickup - fortunately it was noted prior to departing pickup site. A lock came with truck to lock the storage door but there was no key available for the lock.

Ghaleb R.
Clasificación:

Great team

THOMAS D.
Clasificación:

I am going to review the location on 700 bell in cedar park not the one listed.they would tHr the trailer back and they rude , but he young

Paulette J.
Clasificación:

El cliente no dejó un comentario.

Cindy A.
Clasificación:

We waited about 15 min before anyone came to the office borh people eeew outside. Normally the person goes over the truck with me like where the gas tank is and how to open and shot but they just pulled Rhea truck up and walked back inside.

Vincent G.
Clasificación:

I made the reservation for a different location, the one at10208 N FM 620 (I have the confirmation email to prove it) but when I showed up to pick up the truck, I found out that my reservation had been moved because they did not have enough trucks or something. I asked the guy working if he had any truck I could use, if there was any way I could transfer my reservation back and he said, "if you had made the reservation here, I would have a truck here for you." So I left to go to he other location that was out of my way and did not work with my plans because I carefully planned the whole day with someone else who was also picking up a truck, we rode together and everything, so I had to borrow his car to get to the other location. He later told me that the uhaul employee at the first location told him he did have a truck available that I could have used if I was okay with 15ft instead of a 20ft, which I gladly would have taken if he told me that. Anyway, a seemingly small change with poor communication turned out to be a major inconvenience and threw off our moving plans. Aside from that mix-up, everything was smooth, equipment worked well.

William S.
Clasificación:

El cliente no dejó un comentario.

Mark Y.
Clasificación:

El cliente no dejó un comentario.

John B.
Clasificación:

The only complaint was upon return the attendant was not masked up completely inside the office/store area. Nose exposed the entire time. Why bother with a mask if it's not going to be worn properly.

Chris C.
Clasificación:

Your online reservation system needs improvement. The trailer I reserved was rented to another party.

Aneil N.
Clasificación:

Faster checkout service

Grant S.
Clasificación:

El cliente no dejó un comentario.

tony J.
Clasificación:

Wonderful service, CSR Nicole went above and beyond to help us with our rental needs. We appreciated her friendly, polite attitude. This Uhaul is out of our area, but we would drive back here because of the service that we received!

Todd Browning B.
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El cliente no dejó un comentario.

Lowell T.
Clasificación:

El cliente no dejó un comentario.

WILLIAM W.
Clasificación:

El cliente no dejó un comentario.

margaret J.
Clasificación:

Very Texas nice!

Marcus L.
Clasificación:

My stuff was lost -- It was late and never updated. I received ZERO communication of this until pick-up day where I was told my items were there. Retuning an hour later, I found that my stuff HAD NOT made it and there was no idea as to when. I spent a week talking to people to try and resolve this. Jen, at this location, was literally THE ONLY UHAUL EMPLOYEE to call me back. Everyone else involved in the process provided incredibly low-quality assistance.

emelio B.
Clasificación:

I made a reservation to pick-up the truck at 7:30 AM and I left this facility with the truck around 8:25 AM. I waited in line for about 45 minutes before someone was available to check me in. I've been a customer for years and I'm already used to U-haul's bad service so I wasn't too upset about it. Staff was friendly at all times though.

Jason K.
Clasificación:

Staff were all polite and professional. Very easy to deal with. The location is busy and staff is short handed, so I had to wait a bit but otherwise not a single problem. I explained the issue with the bad ratchet strap on the auto transporter and they refunded me $40 for the rental fee but I would preferred more given the hazard of having 1 of the only 2 straps being inoperable.

nadeen K.
Clasificación:

U haul need to change these old ass trucks to newer one . The on I rent steering was not good .... if you continue rented these old ass trucks your putting a lot of live in risk. Plz plz plz update ur trucks they are old and not good. Thank you. I will not use u haul again

WESLEY FERDINAND W.
Clasificación:

El cliente no dejó un comentario.

CONNIE O.
Clasificación:

I had great computer service. The lady that helped me allowed my to return unused boxes I had previously bought from U-Haul. A man came in after me that had reserved a 20' truck and one wasn't available. He mentioned the 17' outside and the lady immediately said that truck was for me. When I took the truck back, she said I protected your truck for you, I wasn't going to let that man take it. She was friendly and very helpful.

terry K.
Clasificación:

Not a thing. Customer service was excellent. Representative at both pickup and return was friendly and helpful. Not much of a wait and was greeted at door and told wait should not be long. And it wasn't.

kyle W.
Clasificación:

Nichole Cervenka was excellent! Very nice, helped with any questions and made the entire experience easy!! 5/5 would recommend!

rodney M.
Clasificación:

El cliente no dejó un comentario.

JAMES B.
Clasificación:

El cliente no dejó un comentario.

Casey R.
Clasificación:

Do your job correctly.

Kevin K.
Clasificación:

El cliente no dejó un comentario.

Acacia P.
Clasificación:

El cliente no dejó un comentario.

ANTHONY Z.
Clasificación:

El cliente no dejó un comentario.

Roberto S.
Clasificación:

Have sales person review controls in truck.

GREGORY TRENT D.
Clasificación:

Personnel were friendly and helpful!

Hoon C.
Clasificación:

El cliente no dejó un comentario.

jose B.
Clasificación:

good

Kelly Z.
Clasificación:

El cliente no dejó un comentario.

Linda E.
Clasificación:

Convenient, very courteous and helpful! Great service and lovely people.

SERAPIO LIZARDO C.
Clasificación:

More U-Haul people to attend the 6 customers waiting in line for assistance during my visit. Wait time was about 20 minutes, which is pretty good considering only one person was doing all the work. She was very courteous, thoughtful, and extremely helpful.

Scott C.
Clasificación:

El cliente no dejó un comentario.

FARSHID A.
Clasificación:

El cliente no dejó un comentario.

Stephen A.
Clasificación:

El cliente no dejó un comentario.

Robert R.
Clasificación:

El cliente no dejó un comentario.

Shabbir Ahmed S.
Clasificación:

El cliente no dejó un comentario.

KRISTOPHER R.
Clasificación:

Short staffed and long wait times made for a longer than expected day making me unable to get the trailer back before closing. After calling and verifying that I would not be charged extra for dropping it off before open the following day. I got an e-mail with charges on it and immediately called to question it. Of course no one answered and after fifteen minutes of being on hold I was directed to a national help line and was told that I was charged for 2 days. He told me he would contact the branch and have them reach out to me. Didn't hear anything for the rest of the day. I am more than dissatisfied with the whole experience. This review in no way is meant to make the employees look bad. They were more than pleasant, there were just either not enough of them, or something else was making the process run slower than it should.

michelle C.
Clasificación:

El cliente no dejó un comentario.

eva C.
Clasificación:

El cliente no dejó un comentario.

REGINALD V.
Clasificación:

El cliente no dejó un comentario.

Bill W.
Clasificación:

None

Ivan C.
Clasificación:

Had to wait even though online check in was done previously. The photos of the truck condition sent by email during pick up were difficult to see. Also was unable to send more than one photo of the truck condition during pick up.

SANTA M.
Clasificación:

Employees needs. to be inside taking care of the costumers not outside sitting on their cars on there cellphones and not only that but the employees need it to work a lot on positive attitude.

robert G.
Clasificación:

El cliente no dejó un comentario.

Michael G.
Clasificación:

Be upfront with your costs. During Covid 19, people are broke and have to move with little help from others during this time. You guys charge by the mile with no minimal mileage use. That is crazy! A $ 7.00 dolly fee is also crazy! What do you expect a person who is moving items by themselves do? My day started off at $67.00 than tuned into over 90 something dollars, money I did not have. I will warn as many people as possible. Thanks.

Bren T.
Clasificación:

El cliente no dejó un comentario.

Steven H.
Clasificación:

Lisa is an absolute treasure and asset to the company! The whole crew seems very nice and helpful. Everything went well on-site despite mobile application glitches. Definitely great service and will use them again!

Timothy H.
Clasificación:

El cliente no dejó un comentario.

Steven W.
Clasificación:

N/A

Harry R.
Clasificación:

El cliente no dejó un comentario.

David M.
Clasificación:

El cliente no dejó un comentario.

Reymundo J.
Clasificación:

El cliente no dejó un comentario.

joseph G.
Clasificación:

El cliente no dejó un comentario.

Adam B.
Clasificación:

great experience - Lisa was amazing@!

ian C.
Clasificación:

Years ago I rented from a UHaul location outside of Boston and could not have had a less pleasant experience—uncaring and unfriendly employees, dirty premises, damaged truck, etc. I mention that Experience only for comparison—What a difference at this Austin location! Staff could not have been more Friendly, helpful or attentive; store was clean; truck was in great condition; drop off and pickup was fast and easy. I'd absolutely rent from this location again.

DUANE D.
Clasificación:

The lady who helped me was excellent , patient, knowledgeable and efficient. She made the experience flawless.

David W.
Clasificación:

Lisa was terrific! communicated with customers in line and made everyone feel welcomed and paid attention to each of us. Could not get a better person to represent a company. several of us in line commented that UHaul was lucky to have such a great person as Lisa

Adam B.
Clasificación:

lisa made my experience first class - it felt like family . i've been renting from uhaul for 30 years - by far my most amazing experience

Eric P.
Clasificación:

El cliente no dejó un comentario.

STUART T.
Clasificación:

The fact that I am a regular renter and U-Haul doesn't have some type of frequent renter program so I can avoid the checkout rigmarole baffles me. How can I rent a $70K car and never talk to anyone except showing my DL as I exit a parking lot. I don't know how a franchisee can make money on trailer rentals when it takes an employee 20 minutes to check out each person.

Douglas K.
Clasificación:

El cliente no dejó un comentario.

Max G.
Clasificación:

El cliente no dejó un comentario.

Jesse V.
Clasificación:

El cliente no dejó un comentario.

Magda P.
Clasificación:

El cliente no dejó un comentario.

WILLIAM DANIEL M.
Clasificación:

El cliente no dejó un comentario.

Eugene B.
Clasificación:

El cliente no dejó un comentario.

Nathan A.
Clasificación:

The truck I picked up was not walked around with me, nor was I told at the beginning to take a photo of the damn fuel gauge to “prove how much gas was in the truck”. I drove it a total of 12 miles. I used NO gas. I was charged for using a 1/16 of a tank. Not only was the fuel wrong on the paper they gave me, but it was ALSO wrong on my receipt.

bradley E.
Clasificación:

Nicole was amazing. I've never had customer service like this. What a great person!

JOHN H.
Clasificación:

Eliminate multiple re-confirmation requests.

Richard B.
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El cliente no dejó un comentario.

Humberto J.
Clasificación:

Great service from the manager!!!

STEPHEN C.
Clasificación:

Why hasnt anyone contacted me about the missing moving pads ? I was charged for them and they were never put in the truck!!

Dwight H.
Clasificación:

El cliente no dejó un comentario.

Julie W.
Clasificación:

The staff and general manager were super friendly. They went out of their way to help me.

SCOTT MARSHALL P.
Clasificación:

I worked with Jen to complete my reservation and she was super helpful. I had accidentally booked my truck at the wrong location and she was able to get me set up with a new reservation and get my wrong reservation cancelled. She did a great job and deserves recognition, and ensured that I will continue to be a loyal U-Haul customer.

Nickolaus C.
Clasificación:

The Ubox experience was great but the staff at the delivery location was utterly terrible. They were rude and unhelpful despite the fact that they were having equipment issues and had to change my order at the last minute (without giving me any notice).

Robin J.
Clasificación:

I thought the trailer was in need of a support wheel on the coupling arm and the connection wiring needed protection. The 4'9” trailer made my Toyota Tundra vibrate between 50/55 mph, this could be due to tyre pressures and or trailer axle alignment. Really not impressed by this trailer maintenance, they should be inspected regularly and fixed accordingly

Dustin P.
Clasificación:

El cliente no dejó un comentario.

JUAN V. | Overall Experience |
Clasificación:

Ms Lisa Mitchell is the best. She gets it done like no one else, super helpful, she deserve a promotion a raise give it all to her!

MICHAEL P.
Clasificación:

Do your own inspection! The lady that "checked my lights" did not do well, nor did she explain how to properly use the safety chains. I learned by trial and error.

Kathren M.
Clasificación:

Lisa at this Austin Research location was amazing. She handled an overflow of clients with patience and grace.. She was extremely helpful and knowledgeable.

AMBROSE X.
Clasificación:

It seems this location is understaffed. Also, the reservation process is broken. Even though I reserved a truck and checked in online, I was still there over an hour.

Brian B.
Clasificación:

Used this location and twice experienced long wait times. I pre-order and only need keys and must stand in line for over 30 minutes. Uhaul needs to revamp this pick up procedure. The location is too small for the amount of traffic that visits there.

AMANDA S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Anthony C. | Overall Experience |
Clasificación:

Excellent, my experience with Uhaul was amazing from start to finish. I rented a truck online in Austin TX and picked it up in Boca Raton FL, this was all during the Covid-19 Hoax and let me tell you...they were amazing. When I went in to pick up the truck they let me upgrade the size of truck-trailer for free and they gave me and extra 4 days for FREE!!! on top of that they also gave me 30 days storage at their Uhaul Self Storage facility in North Austin. Really nice people with amazing customer service. WELL DONE and Kudos to the organization. I appreciate you all. Anthony "I wasn't born in Texas but I got here as fast as I could"

Kirk B. | First Impressions |
Clasificación:

Staff very friendly and professional.

Michael C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Stephen K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Anthony C. | First Impressions |
Clasificación:

They were extremely nice to me, they even upgraded my trailer to a bigger one, gave me a couple extra days to get back to Texas and even gave me one month free storage. Amazing Customer Service. The best part of the experience was the trailer itself, it hitched on the back of my truck and was smooth sailing the whole trip from Florida thru major storms along the way. I was even able to take the trailer up to 80, 85 and even 95 MPH. Solid.

David R. | Overall Experience |
Clasificación:

Friendly and helpful folks running the office. Convenient location to store our business items.

Diego C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Tycin T. | Overall Experience |
Clasificación:

I was billed for a whole month and did not even stay there and to top it off it started off as mine and he took over

Leila P. | First Impressions |
Clasificación:

Friendly, helpful, and quick service!

GERTRUDE J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Ibrahim M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

LORRAINE G. | First Impressions |
Clasificación:

The lady that took care of us was great very nice 👍

ANDREW JAMES D. | First Impressions |
Clasificación:

Staff was extremely helpful!!!

Mike W. | First Impressions |
Clasificación:

Staff was friendly and easy to work with and the pricing was excellent. The facility was clean and the storage unit I rented was really maintained well. Will definitely recommend to others that may need a temporary storage solution.

Greg M. | Overall Experience |
Clasificación:

Friendly and helpful staff

ROBERT S. | Overall Experience |
Clasificación:

You were professional and courteous. Thank you.

Jeffery B. | First Impressions |
Clasificación:

Very friendly, helpful and convenient

Georgia J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Michael S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Ibrahim M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Michael S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

DALE R. | First Impressions |
Clasificación:

Keep up the good work

Scott M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Richard R. | First Impressions |
Clasificación:

Quick service with friendly and competent employees!

LORTETTA P. | Overall Experience |
Clasificación:

I never met such a gracious and friendly staff at this location and they were unbelievable and I would recommend them 100% over and over again anybody I run into that would need Storage or Uhaul

Greg M. | First Impressions |
Clasificación:

Very helpful staff.

Jonathan E. | Overall Experience |
Clasificación:

Very easy. At one point there was a bloom of crickets which made a bit of a mess. No other challenges though. And I’m 6’3” and I bumped my head on the ceiling in the unit whenever I was in there.

William D. | First Impressions |
Clasificación:

could not have been better the storage sign up and move in process at the austin truck drop off and storage unit at the same facility was great

DENNIS B. | Overall Experience |
Clasificación:

I had a storage unit there for about 14 years; no problems and security was good.

CHEVELLE M. | Overall Experience |
Clasificación:

I had a lot of issues with accounting but other than that had a good experience renting from them. Thank you!

rebecca h. | Overall Experience |
Clasificación:

Our unit had thousands of dead crickets and it smelled like there was a dead rodent in the trap. We should have been notified that the facility had a cricket infestation. Disgusting!

Benjamin A. | First Impressions |
Clasificación:

The staff was nice and courteous, but I was disappointed that the larger climate controlled storage was on the second floor with no ramp/elevator. Seems like a massive oversight in design.

YOGEESH K. | Overall Experience |
Clasificación:

Seamless... Easy to deal with.. No hassles.. Friendly staff

Kristen K. | Overall Experience |
Clasificación:

Everything was easy and safe storage of items.

Frankie S. | Overall Experience |
Clasificación:

My experience was super thanks to the courteous and efficient staff! Thank you so much. Uhaul-rocks

Chris P. | First Impressions |
Clasificación:

I've called the main number to provide detail

LINDA I. | First Impressions |
Clasificación:

Very helpful and nice

Ryan P. | Overall Experience |
Clasificación:

Having to take pictures of previous damages rather than inspecting the truck before signing was a little inconvenient. A lot of folks have a tight schedule to keep!

María Teresa G. | First Impressions |
Clasificación:

Helpful and friendly staff, I can say that one of the best stocked store on the moving business.

Frankie S. | First Impressions |
Clasificación:

Great and friendly service. I was very pleased.

Hannah F. | Overall Experience |
Clasificación:

Could not get through for more than 20 minutes. Customer service was not able to tell based on your records if my box was delivered. Movers were told my box was at my apartment and did not show up.

Kyle B. | Overall Experience |
Clasificación:

Good.

don o. | Overall Experience |
Clasificación:

Extremely helpful and efficient staff that took care of my needs without drama or delay.

Peter K. | Overall Experience |
Clasificación:

My things broke on transit

SEAN J. | Overall Experience |
Clasificación:

my only recommendation would be to fix the drainage issues around the back open storage area, gutters may help alot in reducing waterflow. in front of my rental space the gravel was quite washed away

Ezequiel C. | Overall Experience |
Clasificación:

Staff was very friendly and helpful but they often didn’t follow through after our phone calls I had many scheduling issues every step of the way. UBox drivers were both exceptional

Corey h. | First Impressions |
Clasificación:

The staff is always very friendly and helpful

Wade P. | Overall Experience |
Clasificación:

Thank you!

Amy M. | Overall Experience |
Clasificación:

The staff was not very friendly nor helpful, with the exception of Nisha. She picked up our empty boxes and was super responsive, polite and helpful !

Dena D. | Overall Experience |
Clasificación:

They were AWESOME Thanks guys

David K. | Overall Experience |
Clasificación:

I did not actually visit the location. I got this survey because I used u-box for moving, the service for which was excellent (other than a 2 hour delay on delivery timing; NBD given x-country move!)

Chris H. | First Impressions |
Clasificación:

Great service, even when I reserved a wrong sized unit, the team was quick to resolve my needs.

Barbara W. | First Impressions |
Clasificación:

Very good customer service and even stayed a little late to make sure I was able to get my storage room taken care of and super helpful!!!

angel r. | Overall Experience |
Clasificación:

I will always pick uhaul on my first choice

Amy F. | Overall Experience |
Clasificación:

Thank you for the service rep who explained everything and helped us rent the truck and storage unit.

Kristen K. | First Impressions |
Clasificación:

x

ROBIN V. | Overall Experience |
Clasificación:

Everything fine. Mix up with fees in account & was corrected quickly. Thx.

JOSEPH M. | Overall Experience |
Clasificación:

Reception Agent was rude to all customers, a lady was literally crying from the experience

hugo c. | Overall Experience |
Clasificación:

great people

SAM H. | Overall Experience |
Clasificación:

My belongings were safe and secure for the 2= years we were there!!

Deborah B. | Overall Experience |
Clasificación:

The staff was very helpful, especially the General Manager.

kathleen j. | Overall Experience |
Clasificación:

Na

JoAnn F. | Overall Experience |
Clasificación:

Facility seems typical, the staff were fabulous! Could not determine if property as well lighted as it was during the day.

Michael H. | Overall Experience |
Clasificación:

Poor service, made an already difficult move, almost immpossible

Gary S. | Reservation |
Clasificación:

Very friendly and patient.

JULIE E. | Overall Experience |
Clasificación:

Great staff, very helpful, would use their services again

Christian h. | Overall Experience |
Clasificación:

very helpful and professional

Linda E. | Overall Experience |
Clasificación:

Great service!

marry a. | Reservation |
Clasificación:

They were very helpful and answered all of my questions. I had a lot of questions, too.

Phillip F. | Overall Experience |
Clasificación:

No complaints whatsoever. Honestly this location gave the best experience I've had with moving and storage rentals in general. Thank you!

RENA M. P. | Overall Experience |
Clasificación:

...

Charles W. | Overall Experience |
Clasificación:

Feedback.

Marcello B. | Overall Experience |
Clasificación:

We had the pleasure working with some great U-Haul Staff that were understanding, flexible, and professional during our move.

Hugh S. | Overall Experience |
Clasificación:

L

bartholomew k. | Overall Experience |
Clasificación:

Thanks

Morgan S. | Overall Experience |
Clasificación:

I had the worst experience. My reservation dates were messed up multiple times and I did not get my pod until a day late. It made me late to my family reunion. I want a refund. Very, very unsatisfied.

Carolyn R. | Overall Experience |
Clasificación:

We visited the UHaul on a rough day for the employees. Their computer system was down. This is stressful, but the manager snapped at my husband and told him he was "too busy" to fix their mistake.

Jennifer H. | Overall Experience |
Clasificación:

No call to schedule dropoff. Left crates on large trailer without notice, complicating unloading and taking up excess space. One ramp came without locking pins. Didn't pickup empty crates on schedule.

LINNA D. | Overall Experience |
Clasificación:

Very helpful staff during a very busy time. It was much appreciated.

eric f. | Reservation |
Clasificación:

I called and spoke with a representative who told me that there was motorcycle storage on site and that I would be able to ride my motorcycle up to the storage facility and store it. This was not true

julie g. | Overall Experience |
Clasificación:

They gave the wrong U box to movers, they delivered it to us 13 miles away and they had to go back and get correct box

Sara S. | Overall Experience |
Clasificación:

I am extremely disappointed with the service Uhaul provided and will never use it again. Many things went wrong during whole process and the manager still hasn't contacted me back to hear my concerns.

Rachel D. | Overall Experience |
Clasificación:

Staff were mostly helpful and I’d recommend the UBox service to a friend only because I didn’t have to transport my furniture myself. Getting my box out of storage was an unnecessary ordeal.

FRANCIS IRENE S. | Overall Experience |
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Very considerate staff. Called me to let me know my granddaughter had not properly locked my unit. So appreciated!!

ALYSSA W. | Overall Experience |
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Jennifer Z. | Overall Experience |
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Entire Ubox process was a mess. Delivered incorrect boxes initially. Have submitted a longer customer service complaint.

arlene t. | Overall Experience |
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Long distance ubox move and received excellent customer service at the beginning. At the end we had a potential safety issue with where one of the uboxes was placed and the agent refused to help us

JUDY W. | Overall Experience |
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PLEASE!!! I’ve made phone calls and tried to pay online!!! WHERE IS MY ACCOUNT!!! I WAS ON HOLD FOR 24 MINUTES!!! AND THERE IS NO OPTION TO PAY MY BILL ONLINE!!! HELP! I HAVE BEEN CALLING DAILY

Robert J. | Overall Experience |
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The driver who delivered my U-Boxes was great to work with.

Todd B. | Overall Experience |
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You put a $250 hold on my credit card for three weeks. I had to have my bank manually remove it.

Karyn R. | Overall Experience |
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Returned Ubox but Mgr Chris charged for storage & no contract! He stated huge lock but box is not ours! We will never do business again! Disputed w/bank!!

Blondell R. | Overall Experience |
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Everyone at this location was very compassionate to with what I was going through. They all told me not to worry and take as long as I needed. Chris is the best GM. Susan goes above and beyond.

kym k. | Overall Experience |
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U-Haul could not set up a timely delivery had to wait an extra two days for appointment and they still failed to deliver on that date .

kym k. | Overall Experience |
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Failed to deliver boxes on the agreed-upon date & time TWICE! Delivery date set up was two days later than wanted and Uhaul failed that delivery date . Box was broken and lock was off & 2 hrs late

Christian Israel C. | Overall Experience |
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The staff there is very kind and helpful, I totally recommend this location, the guys there do an excellent job specially Susan.

Vivian H. | Overall Experience |
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I really like the staff here; they're friendly and helpful. The place is really clean and I would use this facility again.

Charles C. | Overall Experience |
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I did not actually visit the facility as I had a U-Box delivered. The lady with the truck and representatives on the phone were incredibly friendly and helpful

Xavier B. | Overall Experience |
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No one in there smiles I wish I would have taken pictures:northeast side of the building- It looked like a refugee camp Parking and traffic flow are horrible and there where large roaches in unit.

JASON G. | Overall Experience |
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Everyone was very friendly and helpful

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