Your service person was polite and handled us quickly.Joseph L.
Customer Reviews for U-Haul Moving & Storage at Reid Park
Tucson, AZ 85711
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer did not leave a comment.Trevor M.
All positive experiences, especially good space at a good value, except two criticisms: (1) having to use the special type of lock instead of the choice of assuming the risk for the more standard type; and (2) 20% price jump- took it from a good value to not worth it.Joseph H. | Overall Experience
Very nice peopleJOSELUIS M.
Very fast and friendly. Was able to drop off after hoursLucia G.
Customer did not leave a comment.Norman C.
My initial reservation was from a satellite location at 9 AM. I arrived early and ended up waiting until 945 with the owner never showing up. Once I was moved locations the staff was helpful and got me what I needed. On my trip, the trailer blew two tires (on 2 consecutive days) causing an extreme delay in my cross country commute. Equipment needs to be inspected and serviced prior to renting them out to customers to avoid road hazards like these. Fortunately, myself and family are ok but this is unacceptable.Daniel M.
Customer did not leave a comment.JESUS L.
This was my first experience with a storage unit and everything was simple and smooth. At ‘move in’ there was a minor issue of items having been left behind from the previous renter and it was resolved within minutes. The area was always clean and I never felt unsafe. To top it off every employee I encountered was always friendly and helpful. Thank you!Bianca A. | Overall Experience
Nicklos did a wonderfule job !!!Maria R.
I rented a trailer for one day I requested to I To keep the trailer for a extra day they told me if I didn't bring it back immediately I would be charged for the scheduled renter and my bill I needed to bring the trailer back immediatelySteven B.
This location is awesome! Super simple process of trailer turn in and getting a storage unit. The staff was very helpful and nice!!!Dustin B. | First Impressions
Customer did not leave a comment.Subash F.
Try and Get rid of Cigarettes smell.BIANCA P.
The windshield wipers did not work well and was unsafe to use while it rained. This was a National move from west to east coast so maintaining the safety features is paramount.Steven A.
Nothing short of giving Colin a little more money or perks. What a great experience with his help. Very easy going and efficient at the same time.Michael P.
So the Dude was awesome!brandon N.
Customer did not leave a comment.Matthew C.
Customer did not leave a comment.Wendy W. | Overall Experience
Customer did not leave a comment.Michael Y.
Awsome serviceMaria D.
Customer did not leave a comment.Cruz L.
Awsome staff!Maria D. | First Impressions
Customer did not leave a comment.Luke L.
If possible the only complaint I have is that I was given a vehicle with less then the amount of gas I promised that need some work the second if the customer over fills the gas in the tank pass the limit as you should get like a couples dollars back or discounted for the next trip beside those two I had great serviceWilliam C.
Made the check in experience as easy as it could be.John H.
Customer did not leave a comment.celia R.
Nothing to improve. Everyone at uhaul has been the most kindest people I'm was having a stressful time in right now and the guys at uhaul have been nothing but kind, understanding, and patient with me while i was under a lot of stress. They went above and beyond to help me. I appreciate them all so much.Gabrielle Y.
Customer did not leave a comment.Joshua N.
Customer did not leave a comment.albert l. | Overall Experience
Colin, thanks for getting us a soace last spring, worked out greatTODD M. | Overall Experience
Customer did not leave a comment.david M.
Customer did not leave a comment.deanna l. | First Impressions
Customer did not leave a comment.William T.
Customer did not leave a comment.BRIDGETT D.
Customer did not leave a comment.Vanitha R.
Very professional and responsiveJeffrey P.
Customer did not leave a comment.Oziel V.
Customer did not leave a comment.Clint S.
Customer did not leave a comment.Michael O.
Customer did not leave a comment.Jose G.
Customer did not leave a comment.Kristofer M.
I never received my final billDouglas S.
Great quality, great value, great communication with staff. My stuff was safe, and I had easy access. Moving in and out was easy.Jessica M. | Overall Experience
Customer did not leave a comment.Deirdre G.
Would like to thank all staff for their efficiency, knowledge, and professional service offered throughout our entire move and follow up following. They made not only our move more successful but also less stressful.Karen W. | First Impressions
The two men who helped me get my trailer and return my trailer were nice, helpful, and knowledgeable.Tara S.
My first day with Uhaul went very well. The check in process was quick and easy and the facility was very well maintained. When I opened my unit there were items left over from the previous person but two friendly employees quickly came over to take care of them. So far I feel safe and confident at having chosen this facility to store my items. The location is a little out of the way but for the price and treatment I’m really happy I went with Uhaul!Bianca A. | First Impressions
Customer did not leave a comment.Rick G.
Older truck & No dolly when we got there & man found one in an other truck.Diane D.
When I left the rental location I had to call the store to ask the rep about a noise my the trailer was making, but I could not. The number provided took me to a call center and the person tried to help me and resolve the issue I had, however it would have been nice to call the store. Then before returning I tried using the website www.uhaul.com/share as stated in the signs; however, the website would. It find my reservation, only a future reservation. So I had to call the support number and i waited for 30 minutes to get someone to answer. Usually not a big deal, but I had wife and kids in the car not around the safest neighborhood.Eddie D.
Outstanding customer service from start to finish!Carla Z.
Clean and quickRichard S.
Customer did not leave a comment.Joel G.
No one has yet contacted me about this outstanding bill from my last rental from yall and how I get a late fee dats date 2 days after I returned the rental . When I called to extend my rental it was no problem but when I returned it... yall charged me for 3 Days when I only rented it for 2 days didn't credit me for what I already paid nor did I get my 20 miles credit that I paid for from he beginning... but I'll be ther Wednesday morning to resolve all this... it's been 3 days and no one from uhaul at this location have yet to call me to discuss this matter..... it's could use better communication... I swipe my card for one price and when it get charged it always shows that price the $15-20 feeCourtney B.
Customer did not leave a comment.Lorena A.
Customer did not leave a comment.Robert R.
Customer did not leave a comment.Laura D.
got charged 98 dollars extra for gas supposedly being lower than what was asked for me to return it as. i was told to return it with a little less than a quarter of a tank and did as requested. even if i was slightly off how could it be 98 DOLLARS worth??! i was told i would be getting refunded said 98 dollars but have not seen it returned to my account yet.Jacob B.
the truck we rented out smelled very bad of cigarette smoke. i have asthma so we had to have the windows rolled down the whole time to try to avoid an asthma attack. also we were overcharged 20 miles. we know we only drove 32-34 miles maximum and the uhaul employee insisted we drove 56 miles. next time i will be taking a picture or video of the mileage and date and time when we have to use another vehicle. doesnt seem fair we had to pay an additional 16-20$ for miles we didnt use.Aurelio M.
If this uhaul doesn't have a a ramp? Or urgent uhauls w/ ramps?Lydia M.
Miles didn't add up for what was used and what was charged.Aurelio G.
long slow moving lines.Carl S.
My blinker went out during the middle of my rental. I was charged for the miles driving to get it fixed.Jesse M.
Customer did not leave a comment.Veronica L.
Customer did not leave a comment.Kathleen M.
Customer did not leave a comment.PHILIP H.
Customer did not leave a comment.KELVIN K.
Drop off was seamlessJacob M.
The truck I rented had been vandalized the night prior. Someone had cut the fuel hose to the tank to steal gasoline. I was advised that the truck needed fuel. I went to the closest gas station to put gas in the truck. needless to say ALL the fuel got spilled on the ground (10 gallons). A big mess at the Exxon Gas Station. I returned to the rental place to voice the problem to the lady but her attitude had taken a 180 degree turn. She didn't care and I should call road side assistance. Everyone else at Uhaul was helpful.Manuel N.
My card was charged twice one for the actual fee of $61 and 14 $1000 which I did not make.Francis A.
When I returned the pickup I was received by a very rude employee berated me for not parking in the return rental lane, which I did not see the signs and didn't know about it. The employee had a terrible attitude and I got very frustrated with this and answered accordingly; terrible customer serviceGuillermo M.
Customer did not leave a comment.Elizabeth B. | Overall Experience
Customer did not leave a comment.Samuel B.
Customer did not leave a comment.Paul L. | Overall Experience
This place rocks!Dan B.
Customer did not leave a comment.daniel S.
Customer did not leave a comment.Richard K.
Excellent serviceDaniel H.
Service and staff were top notch. I was having some difficulty with the straps for the tires as well as how to secure the chains on the towing trailer. Staff did the work for me without hesitation.Rob K.
Super friendly staff for check-in and check-out. I have zero complaints. Will definitely return when we need a Uhaul again!Ryan H.
I would prefer the vehicle to be filled with gas prior to pickup.Mary S.
How about not getting a speech about how I should have checked in online. I was there at 7am. The employee was late and then told me I should have checked in online and I said what good would that have been since I couldn't get the key until he arrived.Mary L.
great experience compared to other Uhauls. We will definitely use this location next time we need a trailer which will be fairly soon.john C.
Not clear on the return portion of the rental. After returning the truck I was advised that I would receive my itemized statement via email. Seemingly I got this survey first before I got the final statement.James P.
Exceptional customer service. I would definitely do business here again.craig J.
Customer did not leave a comment.Vanessa P.
Customer did not leave a comment.Sam E.
Walker was excellent. He set us up nicely and helped get our move going. Excellent staff.James K.
U-Haul reps are always helpful and ensure proper hook-up of trailer equipment. I like the consistency of using U-Haul, you know exactly what you're going to get and how it's going to perform.Randal K.
Customer did not leave a comment.HECTOR S.
I made my reservation online and completed the information to speed up the check in process. We were in & out with the trailer in tow in under 10 minutes. Awesome job!Rick M.
Van smelled strongly of cigarette smoke. Staff was excellent.John B.
The respective location is one of the most well-stocked U-Hauls on the south and east side of Tucson. Timely and professional always.ISAIAH Y.
Customer did not leave a comment.Kathleen M.
Everyone is friendly and professional every time I've been in.Dan B.
Maybe not but equipment in the truck that was not ordered, I.E hand truck/pads. It took up valuable space in the cargo area and could not be removed with out being charged.Antonio G.
The trailer leaked hydraulic oil and left a large oil stain on my driveway. Also was very concerned that the brakes may not work right as I drove to Pinetop and back.Tom G.
Customer did not leave a comment.CELINA O.
Customer did not leave a comment.Olivia F.
Nothing much.your salesman was very nice and helpfulMARSHA B.
Customer did not leave a comment.Mike H.
The UHaul rep was very friendly and helpful.JORGE V.
Nice new truck, easy transaction beginning to endPatricia K.
Great service and flexibility!Charles C.
Customer did not leave a comment.Robert O.
Great customer experienceSERGIO A.
All employees were quick and attentive to details.Todd P.
Prices are just insane $200 dollars for 2 days with a truck wtf I mean is that normal if it is damn you guys have money fmlJose Alfredo S.
Over all perfect! Great service, very clean place, definitely will use this particular place in future if needed!Erika O.
Customer did not leave a comment.NANCY R.
Very good service and nice vehicles.Migdalia P.
Customer did not leave a comment.Janet B.
Customer did not leave a comment.Jeremy S. | Overall Experience
Customer did not leave a comment.Roxana M. | Overall Experience
Customer did not leave a comment.Eli B. | Overall Experience
Customer did not leave a comment.Firas N. | Overall Experience
Customer did not leave a comment.Ann H. | First Impressions
There is some disconnection between u-haul and the branch or dealer. You are given a storage unit for free but it was a bit hard for the branch to assign it because they didn't have a way to find you had been given the unit for free for the first month. The u-haul operator mentioned an specific size for the free unit but you are given a smaller one. I was able to put all my belongings but at the begining it was hard to communicate with them. After some communication, they were very friendly.Roxana M. | First Impressions
Jordan and all staff were great professional and helpful. Great staff and very helpful.jordan c. | Overall Experience
The reservation process was easy, the check in process was simple, and the staff were very friendly, informative, and helpful. Great experience!Michael H. | First Impressions
Customer did not leave a comment.Clara R. | Overall Experience
Customer did not leave a comment.Nathaniel M. | First Impressions
Customer did not leave a comment.stephanie s. | First Impressions
Tony and Jordan were great. Spare carts very good. Convenient.WENDY F. | First Impressions
Super nice staff, always helpful.Kristel P. | Overall Experience
Very friendly, helpful and efficient staff. Facility was very clean and comfortable. Would definitely return.DAVID H. | Overall Experience
Customer did not leave a comment.Lorena A. | First Impressions
Customer did not leave a comment.jordan c. | First Impressions
I have used U-haul before an was very satisfied with there service..christina m. | First Impressions
Customer did not leave a comment.Roberta C. | Overall Experience
He interacts he’ll be interacting with the staff on several locations was excellent I would have to say job well doneDAVID P. | First Impressions
Quick and friendly service, very clean facilities. Have rented a vehicle before at this U-Haul and was very pleased with quality of vehicle and service.DAVID H. | First Impressions
Very helpful peopleBOB M. | First Impressions
Customer did not leave a comment.Marissa d. | Overall Experience
Kyle was very helpful and made the process of renting a truck and storage unit very easy!Trish T. | First Impressions
Customer did not leave a comment.Marisela M. | Overall Experience
This U-Haul was above and beyond excellent thank you very much for your service and I will in the future recommend anyone I know that wants to use a storage facility thank youvirginia m. | Overall Experience
Customer did not leave a comment.Anthony G. | First Impressions
Well maintained. Sometimes discarded items were unsightly and unsanitary.Charles H. | Overall Experience
Unfortunately the one on Golf Links Road E was completely full but they called over when they saw there was only one available at the other storage close by for me. Moved from MN. So greatful for all the great service from the small doors not accepting my card being rectified the next morning to everyone's smile.Rebecca C. | First Impressions
I would like to thank Rebecca for keeping the facility clean and be very helpful! Thank you Kyle for working with me!!!!Michele Marie M. | Overall Experience
Customer did not leave a comment.Jaclyn L. | Overall Experience
We were very pleased with this facility.Lynn R. | Overall Experience
Customer did not leave a comment.Peter S. | Overall Experience
i like wen day help me to get a storage i am so happy that day wear respect and to get a storage and good priceJesus E. | First Impressions
Very friendly and helpful staff...very clean place and prices are affordable...I would highly recommend my friends and familyJuan F. | First Impressions
Customer did not leave a comment.MALILA C. | First Impressions
The individual that sold me the unit was extremely kind and helpful. Will recommendJason C. | First Impressions
Customer did not leave a comment.Jamie W. | First Impressions
Customer did not leave a comment.Rinaldo P. | Overall Experience
They were very friendly, helpful, and professional! Yes I would highly recommend them!Victoria F. | Overall Experience
The manager, Kyle, goes above and beyond!Lisa R. | Overall Experience
Customer did not leave a comment.Efrain M. | First Impressions
The workers at this particular U-Haul facility were very kind and helpful. They went the extra mile to help.roxanne b. | Overall Experience
It was a great experiance with Uhaul and the staff during my move. I had to set my stuff for a month in storage. both the move in and out and truck rental went very smooth.brenda g. | Overall Experience
Your employee, Walker, is what gave your facility an excellent rating. If more employees were like him, places would receive high ratings.roxanne b. | First Impressions
Customer did not leave a comment.FERNANDO R. | Overall Experience
Kyle and staff continue to be professional and courteous. Unless their location does not have the equipment needed, I’d be hard-presssd to rent anywhere else! Keep up the great work and excellent service!Carl W. | Overall Experience
I've always use U-Haul and always been a pleasure using them and never had any problems at all I appreciate there help all the time and wonderful serviceraul c. | Overall Experience
It was really quick and easy getting a storage unit. It was also the most affordable in town. 👍👍👍Alfred V. | First Impressions
Kyle was very friendly and helpful. The whole process was seamless and much easier than I had anticipated. Really appreciate it!Lauren W. | First Impressions
Customer did not leave a comment.jennifer m. | Overall Experience
The staff is always so friendly and helpful we have had to change sizes of our storage unit for our various needs over the last couple of years and they have zero problem helping us get that done quickly.Richard S. | First Impressions
Customer did not leave a comment.Shawn D. | Overall Experience
It is very nice to have workers on property that are constantly monitoring for unwanted activity on the premises. If I could offer any critiquing it would be about the sliding doors making the building too accessible to almost anyone. Individuals off the street would be able to see the donation section and walk in to browse. As far as the location, I have been sitting in my truck quietly in the parking lot and would see someone walk by several times and look in my vehicle and it made me wonder what could possibly happen if a customer was inside for too long and left their vehicle unattended. Also, at some point during my rental, a very expensive carpet shampooer and a vacuum were both taken from my unit, either while I was outside or in the restroom. The insurance company has a hefty deductible and is not very understanding about theft of items. Overall it was a very decent experience and the storage space was sufficient and very clean! Very professional staff.Nicholas P. | Overall Experience
Customer did not leave a comment.FERNANDO R. | First Impressions
Thanks for great serviceArturo M. | First Impressions
Good old-fashioned customer service, like it's supposed to be!Christopher L. | First Impressions
Customer did not leave a comment.Derek W. | Overall Experience
Difficult to get someone on phone, expensive, people very attentive and nice.jerold l. | Overall Experience
I am impressed. It was so clean. I am living in 5 states and dealing with the home buyer backlog leaving us in limbo for a little. Tucson is disgusting wherever you go. So I have to say they did an amazing job. The employees were polite and helpful and once inside the building I felt safe and trusted my items would be secure. Doing anything in this area is scary due to the crime. Unloading at night is a gamble and I panicked that someone broke into one of my cars for the third time this year while unloading because the there is no fence around the unloading area, but everything that u-haul could control was excellent.stephanie t. | First Impressions
Customer did not leave a comment.Gabriel M. | First Impressions
I had use of this facility for two years. The personnel were always friendly and helpful. I stopped using this facility recently because I no longer needed a storage unit. I liked the fact that they had indoor units which I was able to acquire for my things. I would recommend this U-Haul Storage facility to anyone.Virginia S. | Overall Experience
Customer did not leave a comment.Michelle A. | Overall Experience
I was totally satisfied appreciate their servicesraul c. | First Impressions
Customer did not leave a comment.Johnny M. | Overall Experience
Customer did not leave a comment.Heather D. | Overall Experience
Customer did not leave a comment.DONALD P. | First Impressions
Customer did not leave a comment.Tami M. | Overall Experience
Customer did not leave a comment.DONALD P. | Overall Experience
Customer did not leave a comment.Sangeun P. | First Impressions
ThanksAlfred W. | First Impressions
Kyle Wright was very helpful.PETER J. | First Impressions
Customer did not leave a comment.Nancy C. | Overall Experience
Customer did not leave a comment.SCOTT S. | Overall Experience
Customer did not leave a comment.Diane F. | First Impressions
All staff at this location were friendly, helpful and professional. All the staff was exceptional, however Kyle Wright went above and beyond to help any way he could. Kyle is a true asset to the company.Roald G. | Overall Experience
Customer did not leave a comment.Natalie B. | First Impressions
I am an old customer and I've always been treated with five star service adrenaline vehicles and I've been in storage I have no problem with eitherGalen M. | First Impressions
Thank you. Smooth transitionnatalia p. | First Impressions
Customer did not leave a comment.Marrietta N. | First Impressions
Grate customer service. The guy answered all my questions.MARTHA L. | First Impressions
The unit itself was ok although poorly lit. Many times I did not feel safe going to my unit by myself. On multiple occasions there would be homeless people roaming and even saying in units. For $115/month I felt my items were secure but I felt uneasy grabbing what I needed from storage.Amy D. | Overall Experience
Kyle and his associate are great and super helpful with all things.THERESA J. | First Impressions
Lied on me about stealimg uhaul the manager here made false policr report screenshot bedore uhual deleteAntonio G. | Overall Experience
I would recommend your facility to anyone needing storage for their belongings. I work in the moving and storage business and wi tr h out a doubt it's the best self storage facility in tucson. Friendly and professional staff. Thank you, when and if I need storage again I will only choose this facility. Again you guys and gal are great!Annette T. | Overall Experience
Pleased overall. Would use the Uhaul location again in the future without reservation.catherine w. | Overall Experience
Kyle and Kaitlyn were amazing.Geoffrey C. | First Impressions
Kyle and his team are awesome! Keep up the good work.GARY W. | First Impressions
Customer did not leave a comment.Roxanna B. | Overall Experience
Great service. Clean facility. Friendly.Nancy C. | First Impressions
Management has been awesome and very helpful. The facility is always clean and temperature is always right! Great experience and will highly recommend to others. ❤❤❤Lucille H. | Overall Experience
They were extremely helpful and well mannered. Would like to say that they made me feel like I had known them as friends. Thanks for be so kind.Venissa E. | First Impressions
Customer did not leave a comment.george c. | Overall Experience
I first worked with Kyle through through my employer. Since then, I have rented multiple trucks and units due to his consistently excellent service. This level of consistency is rare and he should be commended. I am very vocal about service, good or bad. Thank you for asking for my input. Unfortunately, people are more likely to voice a complaint over a compliment. I expect it is because we have the right to quality care. Excellent service saves everyone time and improves quality and productivity all around. Many thanks to Kyle and his staff.Victoria P. | Overall Experience
Very clean! Good customer service!YORVELITH B. | Overall Experience
The only thing I would change is the access hours of the storage unit. But I get why is closed when it does. I have no issues a guy named walker was always helpful when I ran into him.Casey S. | Overall Experience
The entire staff was such a pleasure to deal with, always helpful knowledgeable. The equipment was well maintained and provided much needed support in moving and storage. Will highly recommend Kyle and his staff!!!! 5 star service. Thank you for an enjoyable experience .John J. | Overall Experience
Great customer service. He helped me find the right size storage unit.Chunny P. | First Impressions
I have been to three different storage facilities in Tucson this U-Haul storage facility should be a model for the rest of them the manager Kyle is the best manager I have ever had the pleasure of doing business with. An employee by the name of Walker was the most professional staff I've ever had the pleasure of doing business with. The staff at this facility went above and beyond. If I own the company those two wiould be president and vice president. I would recommend and use this facility for any kind of storage that I may need in the future thank you very much gentlemen for going above and beyond. U-Haul in my opinion it's lucky to have such professional and courteous employees.Lloyd G. | Overall Experience
Customer did not leave a comment.juanita v. | Overall Experience
Customer did not leave a comment.Kimberly S. | Overall Experience
Very efficient system. Easy to move in and out of. Very clean and secure.Lisa L. | Overall Experience
Customer did not leave a comment.Mario J. | Overall Experience
Customer did not leave a comment.Timothy M. | Overall Experience
Customer did not leave a comment.Steven V. | Overall Experience
Customer did not leave a comment.Eboni K. | Overall Experience