The representative was very helpful and the return process was very smooth. Sorry I don't remember his name but I guess you can get his name from the time the drop off took place from the work schedule.
Tommy MCustomer Reviews for U-Haul Moving & Storage at Reid Park
Testimonials From Recent Customers
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Quick and easy drop off.
Megan DVery friendly staff and helpful storage unit was clean and facility was clean quiet and it's good
RICKY W | Overall ExperienceMaria the manager went above and beyond for us and that means a lot! Thank you! Colin was super friendly and helpful as well, thank you!!
Nayelly L | First Impressions10x10 pricey at $139 per month. competition pay $93-$100 10x10 per month. however you have great staff. thank you
Andy V | Overall ExperienceReally great experience!
LISA B | Overall ExperienceI will not be Using Uhaul any longer unless I have no choice. The staff was awful.
Brad C | Overall ExperienceAlways friendly and professional. Very clean and secure. I would recommend this facility very highly.
Danelle R | Overall ExperienceAs always, great, friendly, and professional service
LUCIA KThey made everything super easy. They were very accommodating when I needed to change my plans. The vehicle was perfectly maintained. I'm very happy.
BRANDY GGreat location and access to use of trucks when needed. We've come here a number of times in the last two months - they are great!
MICHAEL CEasy to drop off after hours
Paula SHad a rock start with access to our reservation. But after some time was Abel to get pull up our reservation on the system computer at u haul office staff was helpful and understanding of our situation and we are very satisfied with u haul and storage.
MICHAEL L | First ImpressionsAs always, great service, clean and well functioning trucks and very friendly and professional staff.
LUCIA KThey bent over backwards to do me a solid. These guys are the best.
CLAYTON DGreat and punctual service, well maintained equipment
LUCIA KKofi is a great manager and kind person.
STUART WStaff was very helpful. Would recommend this facility to anyone. Thanks for your service.
Sandra R | Overall ExperienceYour staff was very courteous and professional.
JOHN NExceptional service.
JAY HVery reliable for last minute moves
KANDI J | First ImpressionsTony the rep was outstanding. Excellent going thru contract with me and explaining everything. He did my return of vehicle as well. He was pleasant, communcated very well and smiled.
SHANE DThank you so much
SHANEIQUA L | Overall ExperienceKind and friendly which earns high marks for me
MARIA PGreat service
BRADLEY OExcellent customer service!! Look forward to doing more business here.
NICHOLAS SAwesome Customer Care and Srrvice
PAULA C | Overall ExperienceNice, friendly staff
DOROTHY HI will actually miss the lovely people who work here! Smart, fun, helpful, great! GIVE THEM A RAISE!
JENNIFER W | Overall ExperienceIt sucks that it closed early
Claudia B | Overall ExperienceI had a great experience storing my belongings at the U-Haul Moving & Storage at Reid Park. The facility was always clean, well lit, and secure, and the staff were very helpful and friendly. Access and office hours were convenient, and I would definitely recommend this facility to others.
Ricardo A | Overall ExperienceEasy n convienent thanks so much
TERESA Delectrical checks maybe? lights,radio,horn.thats it.
MICHAEL SHad storage broken into and there was no inquiry or investigation by the facility. I was shown a video of the person breaking into my unit and was told I could NOT obtain a copy of it? Then was told the case was being closed due to me not acting in a timely manner. did not even get a discount on anything even tho THEY also seen my unit being broken into. They also charge way to much. Was paying 350 dollars for the units 10 x 15 for both. Found another location 30 x 10 unit $94 a month. Don't rent from any U- haul way too much;!
Paul R | Overall ExperiencePerfect
Henry AWhen it was time to give the trailer back. They wouldn't take it. It took me an hour 1/2 to drive to another location. PLUS. WHEN I was to pick up the trailer. They didn't have it. YOUR PEOPLE HAVE :Major: lack of communication with each other. Sad...
MARK DTruck windshield was smearing cloudy, not cleaned enough. I had to clean it just to see. Couldn't use the ac on a 100 degree day because the smell was awful that came out of it. The facility and staff were very friendly and helpful. Just clean ur trucks and make them smell better. It was disgusting.
DEBORAH ZThe staff was very nice and helpful
ELIJAH D | First ImpressionsFast and plesant
STEPHEN ZThe gentleman at the facility was very nice, very helpful, and efficient. Was a pleasure doing business with him.
Donna A | First ImpressionsExcellent customer service thank you
APHRODITY LJust keep doing an excellent job. The guys there were a pleasure to work with.
Elena SKofi was very helpful and knowledgeable.
NAJIMA RThe staff at this location are professional, proficient, and very helpful.
Christina G | Overall ExperienceFacility was clean. Staff were very helpful and courteous. I would easily come back to this facility in the future.
Justin S | Overall ExperienceThe photo uploads took forever But besides that the experience was super simple and easy overall really great!
Isaiah FThe pick up location for the trailer was good. Tony was great to work with. The overall process was disappointing having to pick up the truck at another location first. The time that took and having little fuel was an inconvenience
Greg THope not to have any problems.
Greg E | First ImpressionsSee comment above
RICHARD BThis U-Haul location provides always a great, excellent, friendly, and prompt service. I have been renting both trucks/vans as well as storage units and am very happy with the service.
Lucia KWent smoothly here also. You folks at U-Haul made a stressful situation easier with your quick service and helpful attitude.
BLAZE MExcellent experience the staff makes all the difference. Friendly, Professional, RESPECTFUL! I'm a disabled female veteren, ease of renting and returning quickly and efficiently comfortably, made so easy for me, which is a very big deal, I'm agorophobic with panic disorder I can't say enough about staff at this location, it is a very big deal for me. Thanks so very much to them! They make me laugh too! Awesomeness!
Janevea SIt was usually dirty with homeless people inside & out . At one point my daughter moved out here & I got another storage unit for her . This was last July . Around late August/ September, apparently the air conditioning ( climate control) went out in her area . I spoke with a woman with a u haul shirt that was walking around , she said we would get a prorate for that month . When I went in to pay our rent the guy at the counter said it wasn't documented & no females worked there , so full rent was due . When she moved out , another of her perishables were ruined . So communication & customer service isn't great . It was much better when I moved in like 5 plus years ago .
Thomas H | Overall ExperienceExcellent work from the front desk attendant and even the owner at check back after the job was completed. Thank you so much for your professionalism.
John DThe employees at this store were helpful and friendly.
TREVOR PVery quick and hassle free
HECTOR AKafi was very helpful every time I came into the office. He made storing and moving my things an easy process.
JONATHAN R | Overall ExperienceStaff were courteous and efficient! A very pleasant experience overall.
Carol VMy experience was good and the social was really helpful
NINA GDrop off went smoothly, only took 10 minutes!!
Halana Sthis shop is the best, tony always takes great care of us, and kofi was on point too!
ARI SYou guys were great. We had problems with the truck and you swapped it out quickly and efficiently.
Miguel FNa
ROSE RThe U-Haul rep (I think his name was Nicholas) was awesome & helpful. I was able to get in and out very quickly.
Megan DFast, friendly, courteous.
Fred yKofi was great to work with and very friendly during my recent U-Haul experience. Highly recommend this location. Great staff !
nicole gGuy who helped me was great. He helped me out of a bad situation picking up from a third party, so I'm grateful to him. Do not remember his name, but he deserves a raise
Michael MI had an excellent experience with Koalfi. He was friendly, respectful, and helpful. I greatly appreciated his support and attentativeness.
ERIN K | Overall ExperienceOn a hot day it would be cool to be offered a cold bottle of water! Other than that you guys are awesome!
Leticia FMoblie pick worst you don't have direction on how to use it no body in the call center knew how to navigate in the system to help. Called several times no help at all. When I finally figured it out I missed one hour of my moving time. Then doors to storage were closed and had to call to get that fixed another 15min. Once in unit fine but the 2 4 roller dollies were not in truck. Started loading uhaul at 905am store clerk comes to open main door of storage access main door. Asked about 2 rolling dollies he said "sorry I forgot to put in last night I worked over time to get everything down I forgot sorry I will bring them right now" he brought them but they were useless cause at that point we had the uhaul all loaded except for 2 items. Very poor customer service over all. I am getting $21. dollars back cause I complained. I just have to say I hope once I get all my items out of storage unit I never have to use uhaul ever again worst customer service especially on the phones. Long wait times and no help with anything.
Patricia STony and Kofi were excellent!
Paula Vat specific location, get a fence all the way around property, as a customer finding gas caps missing or off and other vandalism before picking up rental is off putting!!.
Shane SThis is my third time using their services. These guys are always polite and professional.
enrique FKofi was so sweet to me and my friend
Tauris JProfessional and knowledgeable staff,
Adella O | Overall ExperienceHomeless people and crackhead everywhere. Made me feel very unsafe and made me never want to leave my stuff unattended when loading or unloading my vehicle. When moving my stuff out of the unit there was liquid on top of one my boxes that was near the top that smelled like pee. Seems like there are people doing drugs inside the units you can smell it everywhere.
Jeremy F | Overall ExperienceThank you it was a great experience
Michael R | Overall ExperienceVery inconvenient love the location everything was amazing will recommend to friends and family in the future thanks again U-Haul.!!
Angel P | Overall ExperienceVery kind, helpful and not stressful experience, definitely happy with my experience 😊
Ciara J | First ImpressionsRight away I was impressed with how professional polite and courteous the staff member Tony was to me. You can really feel that this is not just a job for them. They actually care about you and I would absolutely recommend this facility to anyone in need of a storage space to rent or a truck for that matter. It's really refreshing when you run across genuinely good service and I give this place a 10 out of 10 for sure!!!
Robert J | First ImpressionsToo many homeless around the unit and sometimes inside living in a unit. I didn't fee very safe and all the carts got stolen which made transport of my items difficult. If this can be fixed the unit is awesome.
laurie n | Overall ExperienceAbsolutely wonderful staff! Very friendly and informative. Great facilities, clean and secure, even better than the uhaul storage in the last city I lived in. As someone that works a crazy work schedule, I'm grateful for your broad hours. Kudos to your location and its employees!
VERONICA O | First ImpressionsIt was a very fast check-in and the manager in charge was very helpful
Lucia K | First ImpressionsMy UHaul experience was great. Kofi provided excellent customer service. He was knowledgeable and very helpful and pleasant to work with.
Diane O | Overall ExperienceThe Associate that helped us was very helpful and we appreciate all his help.
paula O | First ImpressionsEverything was wonderful and everybody was friendly and helpful, perhaps put airtags on the carts so you know where they are all the time. lol it would be cool to access that through the uhaul app.
ELIZABETH D | First ImpressionsThe staff was very friendly and helpful.
Michelle H | First ImpressionsKofi Rutlin was very pleasant, helpful and knows his job well.
Diane O | First ImpressionsI never had any rodents or pests make their way into my unit and I had it for over a year and much of that time untouched. I was always afraid I would run into that problem and I was so happy that my belongings were just as I left them the day I put them in. Even minimal dust. Temperature controlled units were also a plus. The only thing I will say is there were some drug paraphernalia around the halls and some people that looked like they were living out of the unit which made it slightly uncomfortable to come in and out alone, but they were typically friendly and not there to cause trouble. I understand the financial strains of housing at this time and so to see they were keeping their unit clean and like I said, friendly, didn't make it a problem for us. But we did notice.
Jacqueline W | Overall ExperienceMy visit there went well, and everything went smoothly. The staff was nice and friendly.
Margaret P | First ImpressionsThe gentleman working at the 1550 S Alvernon way ,Tucson,AZ location was BEYOND HELPFUL! COURTEOUS, PROFESSIONAL JUST OVERALL A AWESOME MAN ! HE IS ABOVE ANY GRADE YOU HAVE ! HES A 100 OUT OF 10 RATING! HE WAS TRULY AMAZING FRIENDLY AND BEYOND EXCELLENT !!!!!
John N | First ImpressionsI wish it would have a fence for more secure storage was always clean
ERIKA S | Overall ExperienceMy experience with U-Haul Moving & Storage at Reid Park was a very good one. Coco and Tony worked with me on getting aan appropriate storage room for the stuff I needed to store after traveling from California to Tucson. I was pretty worn out by the time I got to them but they made it easy for time to get a storage unit and move my stuff in. I even got a veteran discount which made my choice to go with U-Haul Moving & Storage one that really benefitted me. They listened to what I had to say and acted accordingly..
Christopher R | First ImpressionsThe weekend Manager there was extremely helpful & informative, At first we only had 1 really difficult unopen cart to unload our belongings; which made it really tough & slowed us down. but part way through the Manager brought us an open cart; which made everything so much easier. This manager also realized that we were delayed in our arrival there due to great difficulty with the straps on the tow dolly not releasing at all! This delayed us leaving CA by almost a full day,
Kathryn D | First ImpressionsThis location specific was horrible considering the location it doesn't surprise me. People in and out ALL hours of the night, smoking god knows what in their storage lockers and even in the bathrooms... very very dirty, I remember down my aisle there was this purple plastic bag looking type thing literally just right in front of someone's locker literally for about 4months. Whoever cleans the place (if there was someone for that job there) didn't do a very good job at all. Never swept, windows filthy, right before I got everything out of my storage I saw roaches crawling on the walls... which caught me by surprise because the entire 2.5 years I had my storage there I never saw any type of bugs ever. So I was glad and relieved that I was no longer going to have a storage there anymore.. aside from homeless people smoking in the bathrooms, they are very clean and kept up with...
Sarey S | Overall Experiencelittle expensive then other places
west w | Overall ExperienceEveryone was very helpful at this location. I am new to the area and that is very appreciated. I also like the added security with the key card access.
Kathleen S | First ImpressionsThe truck had damage. I didn't notice on pickup, now they're trying to charge me on drop-off
Andres A | First ImpressionsAll good except I really didn't appreciate the price hike after signing the contract, and as you well know, there's a serious issue with vagrants/addicts hanging around the entrance and inside the storage units. I'm a single parent with a toddler and didn't have a choice but to bring my child with me and every time it was a sketchy experience that felt dangerous-not to mention, my lock was always messed with in an attempt to get into my unit. I mentioned it several times, people are mostly friendly that work there but I realized nothing's going to change. With the cameras you have there, it should be very easy to tell people they're trespassing and involve enforcement until the word gets out that it's not a place they can go to for any reason.
DENNIS F | Overall ExperienceSee ya back in May for summer storage 2024
Ruth O | Overall ExperienceAbove and beyond my expectations, employees were very helpful and friendly
Paola E | First ImpressionsThe worker there were extremely helpful and would do business with them any day of the week
Thomas R | First ImpressionsI wish the homeless people are not hanging out around there so much. It makes for an unsafe environment. They leave their trash inside the storage front area and expect the staff yo clean it up. They pee inside the building. It's disgusting. It made the facility smelly and unpleasant but other than that UHaul has a nice storage unit and it's in a good location
Evangeline D | Overall ExperienceThe staff were very helpful.
Jerry A | Overall ExperiencePEOPLE DUMP TO MUCH STUFF INSIDE EVERY TIME I WENT
MAURICIO F | Overall ExperienceI do not like having to give other peoples names and number to you. Seems to me that if I don't pay my bill you could just lock me out and sell my stuff. The policy is intrusive and unnecessary.
JOHN G | First ImpressionsThe return site was exceptionally friendly, helpful and efficient. In particular Tony. The origin site was also helpful. In particular The check out person.
Ernesto D | First ImpressionsSome staff were friendly and professional. Other staff were unprofessional and not very nice. I did not feel safe when I needed to go to my storage unit alone and there were homeless people sleeping on the floors or gathered there for shelter. Other than that all of my belongings were stored in a cool temperature which I liked. The price hike every year was never something to look forward too, which is why I left u haul but I also understand that it necessary on your end. Gracias.
AMANDA v | Overall ExperienceAwesome staff and clean facilities. Colin was great and all the other staff were phenomenal.
Merlenet R | Overall ExperienceI will never rent a storage unit from here again. Not only did I run into an issue with my unit being infested with some sort of insect in October, after not being able to follow up on the claim I tried to forfeit my rights for the unit so I could just put it all behind me. Not only did the message not get relayed, I was charged rent up until march. Even after trying to contact numerous times(via email and phone) to forfeit my rights and avoid further debt. Not a single person was helpful in trying to resolve this issue.
Laura H | Overall ExperienceI came overwhelmed and the whole staff throughout the month was so nice and very professional. I left knowing that if I ever needed a Uhaul I would go there where I was treated nicely Bless the whole staff there
Sheila W | Overall ExperienceI had a 5+1 quick jump stolen from the facility I paid for insurance I expect it to be covered the people working there were ride and not at helpful so I did not bother letting them know
Jonathon G | Overall ExperienceThe guys at uhaul were very nice and very friendly also very helpful I thank you for your service
Wilma H | First ImpressionsOverall super great experience. I had a hard time 4 different times over my 2years here with getting in contact with the facility to pay my monthly rent. Twice over the phone and twice online I just wasn't able to get through and/or when I did, it didn't work properly. Also, there was a moving cart available only half the times I needed one (including having the wrong one available). But great staff, great price. Very happy.
Danielle R | Overall ExperienceEverything good except the insurance u guys use , repwest..would not cover damages not from flood, but sideways monsoon rain that ran down rear wall and got past the rubber seal at bottom of that panel .damaging a painting from the 1800's..among other things
frank d | Overall ExperienceThe hallway lights are motion lights, and don't stay on long enough for any sorting through boxes. I wish there was on option for having continuous lighting. I rarely need to interact with the employees, but when I do, they are always professional and responsive.
Mary G | Overall ExperienceThe facility should consider putting up a security fence around the storage units. We saw multiple times drug deals taking place both inside the building and in cars parked in the lot. Also saw a couple times what appeared to be a sexual encounter taking place around the corner by our unit… lots of homeless people hanging around the property at all hours…
Michael S | Overall ExperienceVery happy
Paul A | First ImpressionsThis particular store seems to always be consistent with excellence
Walker M | First Impressions🍑 friendly people and they walked me through how to access and secure my unit.
Lawrence B | First ImpressionsThe staff here made all the down sides (cost, & lighting turning off after 10 minutes) worth it. Specifically Tony was amazing! He was kind and helpful, going above and beyond to make sure our stay was easy as possible- and with a smile! Walker was also sure to help. Thanks Uhaul team!
MELANIE S | Overall ExperienceIt’s not at the fault of the facility but with regular homeless hanging out after 6 it makes it uncomfortable getting your stuff in and out.
Brooke c | Overall ExperienceThe fire extinguisher needs to be fixed to the right of storage unit 1010.
Rebecca C | Overall Experience