Customer Reviews for U-Haul Moving & Storage at Phillips & Emerson

1,705 reviews

3435 Phillips Hwy   Jacksonville, FL 32207
(Located just north of Emerson on Phillips Hwy)

(904) 398-3016

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: Closed
  • Thur-Sat: 9 am - 5 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(904) 398-3016

3435 Phillips Hwy
Jacksonville, FL 32207
(Located just north of Emerson on Phillips Hwy)

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: Closed
  • Thur-Sat: 9 am - 5 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I had a damaged storage unit .There was one staff member that was nice...

Kumesia M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Takria J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Becky S. 
Rating:
5.0

Very very very great experience.... Tiana was solo helpful and I appreciate the other lady as well but I didn't get her name

Machelle l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ASIF K.  |  First Impressions 
Rating:
4.0

Staff is great...however, ratings inlclude conveniencey of facilities. It would be nice to be able to back the truck up to align with the outside storage for onloading/offloading. Instead it inconvenient others who may be trying to get to their storage.

Clinton L.  |  First Impressions 
Rating:
2.0

They were nice. But directions were not given properly. I circled the place several times . Had to go back to the office to ask again. Eventually found it. The facility was ran down smelt like cigarettes. Found my storage unit. And it was infested with roaches. Disgusting.

lena H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kelly G. 
Rating:
4.0

If already rented don't over book online. Thank God for the office lady she went beyond to help me at the debt price quoted when I reserved the truck online

Olennia W. 
Rating:
4.0

When I returned the truck, I told the rep I returned it between 1/4 and 1/8 full, which is how it was picked up. I told her I had purchased $88 of fuel and had gone 270 miles. She said I was all set. Later that day I received a $68 fuel charge. I called and was on hold 30 minutes. No one picked up. I emailed and the GM wrote back she would take care of it. I hope so. Not a good business practice.

MICHAEL S. 
Rating:
3.0

Issue with truck. No one picked up when I called. Please call me at 954.554.6254.

Michael S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Wendy S. 
Rating:
5.0

Customer did not leave a comment.

Rebecca C. 
Rating:
5.0

Good customer service

Jo A. 
Rating:
4.0

Customer did not leave a comment.

KAREN S.  |  Overall Experience 
Rating:
5.0

Didn’t receive my promotion for one free month.

Yolanda G.  |  Online Move In 
Rating:
3.0

Had to drive 20 + minutes to drop-off location, passing numerous other U-Haul facilities. Would be much more convenient to drop off at the nearest location. Also, was charged for 3 gallons of gas. I returned with 3/8, exactly as picked up but was charged anyway. No way 3 gallons is even going to budge the gauge needle on an 80 gallon tank. It's just milking a little extra $

David H. 
Rating:
3.0

Customer did not leave a comment.

PatrickPeaches B.  |  First Impressions 
Rating:
5.0

Great customer service. Very informative and polite. Thank you

angel M. 
Rating:
4.0

Scheduled online to pickup at 7:30am and the location didn't open until 9am. I had movers waiting on the clock for me at my house for two hours. Never renting from Uhaul again.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Cathy S. 
Rating:
4.0

Other than the access hours without paying extra, it would be excellent.

marilyn o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
3.0

I found it really hard to get in touch with the actual store. That could definitely improve.

Kelsey S. 
Rating:
3.0

The truck was not cleaned properly before I rented it. The interior did not appear to have been cleaned or wiped down. The gas looked full when I did the online check out but as soon as I drove off it was a little below the full line.

Chandra K. 
Rating:
5.0

The owner Ashley Williams was there when I arrived and quickly help me even with her computer acting up. Thank you Ashley.

KRISTAL K.  |  First Impressions 
Rating:
5.0

All was smooth and perfect.

ALLISON O. 
Rating:
5.0

Customer did not leave a comment.

david M. 
Rating:
5.0

Customer did not leave a comment.

Ivette C P. 
Rating:
5.0

Nothing. Danielle and her team were fantastic. I'll be back.

DANIEL L. 
Rating:
3.0

The truck was really old, was scratched and beat up, had a piece of window trim missing and a loose piece of plastic in the door by the window. We were assured it would be fine and the window wouldn't fall out; it didn't fall out so all was well. Expected power windows and locks like a normal vehicle. The single working employee was extremely busy. We could hear another person in the back but they never came out to help nor answer any of the numerous phone calls. Ashley was very nice, friendly and efficient.

Carla T. 
Rating:
5.0

Always a wonderful staff at this facility. Would highly recommend!!

CHARLES G.  |  Overall Experience 
Rating:
5.0

The customer service in Jacksonville, Florida was amazing. We tried to rent a truck online with unsuccessful results. Once we drove to Jacksonville, FL. each UHaul we went to they showed us nothing but courteous professionalism and when we called corporate scheduling and they were kind. We had an amazing experience with UHaul during the Labor Day Weekend! Thank You,

EVELYN C. 
Rating:
5.0

Check the trucks better.

AMANDA W. 
Rating:
4.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Ashley the manager was very courteous

Annette D. 
Rating:
5.0

Customer did not leave a comment.

Renee B. 
Rating:
3.0

Do not inform your customers that they are given a 40 miles over 100 at no additional charge then charge them, make sure the trucks are full of gas when they are rented.

Daniel S. 
Rating:
5.0

NOTHING EVERYTHING WAS GREAT

Dan J. 
Rating:
3.0

Customer did not leave a comment.

Joseph J. 
Rating:
5.0

The African-American woman that helped us that day went above and beyond our expectations. She unhooked the trailer for us so we could unload the Uhaul. She then helped hook it back up after we finished unloading. Then when I asked her to drive the vehicle and trailer to get it out of the facility…she did so willingly. She was so helpful. I hope you give her a raise…because she is an amazing employee for Uhaul. Thank you so much.

Mary S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

MELVIN W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jackie B. 
Rating:
5.0

The girl was very nice and helpful

Lakeisha C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

brizzette H. 
Rating:
5.0

Good service

Maher H. 
Rating:
4.0

I rented a van online, the process is quick and easy. Picked up the van the next day and the check in was great. Danielle who was at the counter did an excellent job. I do have to say the van was a bit dirty in the back upon inspection. Before returning it, I did clean it out. But overall it a nice experience.

Renee H. 
Rating:
2.0

I requested a dolly for my move and anticipated the dolly would be in the back of the truck only to find out that it wasn't when I arrived home. I did not come back to get it as I did not want to add anymore miles to my trip, I asked if it could be removed from my total and it never was. There were no instructions on the return of the truck, no one to let me in the gate, luckily someone was leaving so I was able to get in. Also the gas level was left on the most random spot on the gauge so it was difficult to make sure I replenished the proper amount of gas.

Cassandra M. 
Rating:
5.0

Customer did not leave a comment.

Terry B. 
Rating:
5.0

Increase business hours

Arlette G. 
Rating:
3.0

The cab of the Uhaul was infested with roaches. Two were found in my purse. Thank goodness I saw them before bringing them in my house.

Robin S. 
Rating:
4.0

Customer did not leave a comment.

james M. 
Rating:
3.0

Bad customer service.

Sharon M.  |  First Impressions 
Rating:
2.0

Agent quickly told me to leave without checking mileage or gas tank level. then charged me over $38 for gas. I believe I filled the tank to the level I needed to per the agreement. So I was overcharged.

GEORGE B. 
Rating:
2.0

Actually provide the equipment being rented. The truck was correct and clean, but there was no dolly or furniture pads as ordered. I will never use the 24/7 pick up again. The location also has no parking to be able to pull in and for someone to park and drop off someone getting the needed truck and equipment.

John K. 
Rating:
4.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Great service. Online experience was terrific too.

ROBERT G. 
Rating:
5.0

Customer service was extremely courteous, efficient, and attentive. Was in and out in 15 mins.

Derrick J M. 
Rating:
5.0

Great place to rent for move. Team was awesome.

Arline F. 
Rating:
4.0

The employee there help us and understand and listening our concerns thanks.

MARIA P. 
Rating:
4.0

Prepare them the location is closed on Wednesday and how to return a truck scheduled for return on that day.

Dan S. 
Rating:
5.0

Great service, quick and easy pick up!

Joshua G. 
Rating:
5.0

very nice staff.

Terry S. 
Rating:
5.0

Cedric and his team rock and all deserve raises

KATHARINE L.  |  First Impressions 
Rating:
4.0

Property did not have any available units the size that I reserved ,but agent at property, found me a unit , alittle bigger and alittle more a month, but I was taking care of

Thornton C.  |  First Impressions 
Rating:
3.0

Big locked gate at the entrance is very off-putting. I assumed I was at the wrong location when I saw that it looked like a storage unit entrance.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

Emanuelle M. 
Rating:
3.0

Terrible customer service, no personality when picking up truck. Not even nice. No good morning how are you welcome to uhual etc. then when I returned the truck the office was still open but nobody was there to help you not even the manager what an embarrassment.

RODERICK M. 
Rating:
5.0

As a senior citizen it wasn't easy for me to do the 24/7 app. I had to go back and finalize my return. Otherwise everything went great

Maureen R. 
Rating:
5.0

Very friendly and professional service. Tiana is a great asset to your company.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTY H. 
Rating:
5.0

Customer did not leave a comment.

JASON R. 
Rating:
1.0

Parking after hours was almost impossible. I was expected to fit a 15 foot truck into a tiny parking space between two other trucks! If I didn't have someone who came with me, I would have never been able to park in the space. Need to expand drop off space

Michael M. 
Rating:
5.0

Hire more people like the lady running that booth. She's got it down. Stress free experience.

Robert C. 
Rating:
2.0

They need to be more understanding and not make the customer wait too long for assistance!

Diane S. 
Rating:
5.0

Customer did not leave a comment.

Joseph Z. 
Rating:
4.0

Cab smelled like smoke. Danielle at the front desk was very helpful and patient with everyone coming into the office. She is highly recommended.

Meghan B. 
Rating:
5.0

Staff was very friendly called ahead of pickup to inform me of everything before hand .

Calvin B. 
Rating:
5.0

Everyone I encountered was very professional,anknowledgeable, and considerated.I felt apart of a uhaul family in a time where I needed people the most.I am grateful for each employee at this location and the moving company was outstanding.

Kumesia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jospeh H. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
1.0

Customer did not leave a comment.

CRYSTAL F. 
Rating:
5.0

The lady was one of the nicest people I ever met. The process was quick and without any problems. Thanks for everything.

Wayne R. 
Rating:
5.0

Customer did not leave a comment.

DARRYL J. 
Rating:
1.0

Allow Uhaul renters to return trucks inside the gate. Your parking lot is WAY to small! Can barely get 20 ft truck in the small ass parking lot.

George T. 
Rating:
5.0

Please continue doing what you do to make moving affordable and convenient.

ANGELA W. 
Rating:
5.0

The Representative was excellent she took the time to make sure I understand all details on renting ,help me with understanding all that was expected of me as a customer I really appreciate her

Teretha N. 
Rating:
5.0

Excellent staff and very friendly.

Rajat K. 
Rating:
5.0

Customer service was great at this location. The one on San Jose customer service was not good

Darren W. 
Rating:
1.0

The truck was very old and use way too much gas

Doris J. 
Rating:
1.0

Roach infestation management was aware of not communicated to me, I called them and spent over an hour on the phone and after 3 calls finally heard from gm. Cube smart is a better option, employees on sight that walk the halls every day

Joseph J.  |  Online Move In 
Rating:
3.0

Location hours do not match what is printed on the storage unit maps. Office is closed on Wednesday and they close at 5pm other days. Weird

Joseph J. 
Rating:
5.0

Customer did not leave a comment.

Fred D. 
Rating:
4.0

Customer did not leave a comment.

Carach P. 
Rating:
3.0

The truck was in fine condition. There was not a dolly on our truck when the woman at the desk assured us that there would be and that we would not have to double check. When we called the location back she continually left us on hold for over an hour. When we called back to ask not to put us on hold she hung up on us. The only reason I am rating it as average is there was a different woman at the desk when dropping off who was amazing.

Larry H. 
Rating:
5.0

Customer did not leave a comment.

Davoli's I. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Excellent help with every step of our move, so thankful for your staff and location.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Randall R. 
Rating:
5.0

She was incredibly helpful.

Edward S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
4.0

Customer did not leave a comment.

Sammuel C. 
Rating:
5.0

Everything was good

Kenneth T. 
Rating:
4.0

Perhaps clarity - matching the signage with what is shown on the website would help.

Miranda A. 
Rating:
5.0

Nothin

David A P. 
Rating:
5.0

The sales agent was friendly and knowledgeable. Please recognize her.

Syed A. 
Rating:
5.0

Customer did not leave a comment.

dehidry G. 
Rating:
5.0

The staff was very friendly.

Amelia R. 
Rating:
5.0

Rep who was onsite was so nice!

Angela W. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Tiffany M. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
3.0

Customer did not leave a comment.

RYAN F. 
Rating:
4.0

Customer did not leave a comment.

jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

lalisa P. 
Rating:
4.0

Well...I did a contact less rental since I am a high risk for covid 19 and was obligated to go inside the office to get the keys. I think contact less should be no contact at all.

Soraya A B. 
Rating:
2.0

Personnel was rude and not friendly.

Trey K. 
Rating:
2.0

I made my reservation online for the location that is literally 50 feet from where I live. However, it was changed to a location 30 minutes away without anyone letting me know the reason or discussing the change, twice. I finally called and was able to get my rental for a different day and location. It turns out the vehicle was not available at the location I selected. However, the online system still allowed me to make the reservation. The new location chosen was Philips Highway and Emerson. The rental process was smooth. However, the return process was not. I waited in the cold (48 degrees) for an hour and half until the staff returned. I called the local number that transferred me to the main number. They were able to call the location manager who said she was on her way but did not show up after 20 minutes. So I called again and was told she said she was on the premise but in the storage. However, that was not true. She was not on the premise, which can be confirmed by their cameras. The sign on the door said they were out for lunch until 1:50. The location was supposed to be open until 5 pm. I arrived at 2:38 pm and the staff did not return until 3:53 pm. The manager expressed her irritation that I did not want to just leave the key in the drop box. She was clearly annoyed with me for being called while she was away from the premise. Her incessant use of the word Sweetie after every thing she says is unprofessional and comes across as condescending. After this experience, I am not sure I would use U-Haul again. I know I will not use this location.

Vanetta T. 
Rating:
5.0

Cedrick was so friendly and really helpful! I will use this location all the time going forward! Thanks!

Lizajo M. 
Rating:
5.0

Scott was nothing short of AMAZING! After a stressful quick move (thanks Coronavirus), we were sent to a couple different uhaul sites (very frustrating). Scott helped so much in choosing the right size unit for my belongings. He also found my missing bank card and contacted me immediately! Would HIGHLY recommend this particular Uhaul location!

michelle r.  |  First Impressions 
Rating:
4.0

Attendant was very helpful.

Dawn D.  |  Online Move In 
No reviews have been submitted for this location.

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