Ms Williams deserve a promotion. When I checked out, very nice and excellent service.Kenneth S. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at Phillips & Emerson
Jacksonville, FL 32207
(Located just north of Emerson on Phillips Hwy)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - mar.: 9 a. m. - 5 p. m.
- Mié.: cerrado
- Jue. - sáb.: 9 a. m. - 5 p. m.
- Dom.: 9 a. m. - 1 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Za A.
While assessing the vehicle it appeared to be in good order. After loading the truck an hauling my personal items. It rained. It poured inside the cabin and in the back all over my personal items.CANDACE K.
El cliente no dejó un comentario.terica s. | Overall Experience
El cliente no dejó un comentario.winston l. | Overall Experience
El cliente no dejó un comentario.Betty G. | First Impressions
Staff was great.James S.
Very quick and efficient return. No complaints.Kara C.
Good Service.Lavar F.
El cliente no dejó un comentario.Michael W.
The last at the desk was so kind.Kiana S.
El cliente no dejó un comentario.Matthew S.
Great jobVALERIE M. | First Impressions
Better truck maintenance. Had to make cross country trip with truck had 71000 miles on it with dry rot rear tires. Had to blowouts during trip, I feel haul puts customer in jeopardy with poorly maintained vehicles.michael K.
My move in was great, however somebody blocked the entrance off with another U-Haul and caused kaosTamaria P. | First Impressions
Ease of rental was excellentRick P.
Although the closing time was 5pm, no one was available at the office or gate . Had to return at different locationGeorge K.
El cliente no dejó un comentario.Cynthia C.
Danielle was AMAZING and sooo helpful. I just moved from IL and when I called uhaul to book everything they screwed up my storage reservation and had me booked at the wrong place. Danielle jumped right in to save the day. I couldn't be more appreciative. The people at the actual facilities are great. But when you call Uhaul to book anything it's usually a mess. I'm truly Thankful for Danielle as she was a true lifesaver for me.melissa d. | First Impressions
El cliente no dejó un comentario.Ronel L. | First Impressions
El cliente no dejó un comentario.Mark K.
Tianna was very helpful for me and explained the process so well! I really appreciated her help and friendlinessJennifer W. | Online Move In
The Representative was very professional and courteous, she explained everything about the contract in detail and was very knowledgeable and helpful as well. I would recommend this facility to anyone needing their services.EDWARD P. | First Impressions
The front desk employee was friendly and guided me to return my uhaulRyan V.
El cliente no dejó un comentario.Hasan S.
Easy and fast. Will use againChristie R.
They could be more friendlyJacinto G.
I have had non-stop issues since the day I made the reservation until today when I returned the final item. From rude workers/staff, incorrect information, being told they didn't receive equipment after it was returned, scheduling two different locations (in sererate cities)at the same time on the same day for picking up different equipment, being told i couldnt return because they didnt expect it on that day, etc... is just SOME of what I've had to deal with in the past month since the reservation was made. It has been absolutely ridiculous!! Way too expensive for this type of hassle and amount of stress. Truck was in good shape and trailer worked well at least, however...again, way too expensive for this level of stress.Lori T.
El cliente no dejó un comentario.Alexander F.
El cliente no dejó un comentario.Lew A.
While the individual locations performed well, my experience of U-Haul as a corporation was entirely unacceptable. I received a phone call with less than 24 hours notice that the vehicle that I had reserved weeks in advance, a 15 foot truck, was unavailable. Instead, the only vehicle in my entire city was a 26 foot truck, a vehicle that I was entirely uncomfortable with operating in the tight confines of the city I was traveling to. After spending two hours on the phone, I had to spend three additional hours the day before my move driving to another city to acquire a vehicle smaller that the one I reserved. The fact that my reservation was not honored is not acceptable. The moving vehicle is the cornerstone of a major move, and to be told the day beforehand that it was unavailable threw my entire moving plan into chaos.Robert S.
Was told the fuel would be at 7/8th, there was hardly any fuel. Rude staff.kyle H.
El cliente no dejó un comentario.Sean J.
El cliente no dejó un comentario.Donald P.
More parking for after hours return would be nice.Paul P.
El cliente no dejó un comentario.Deborah B.
where do I start, poor customer service, don't answer the phone when try to call ,I'm sorry but they need employees that care about they jobJoseph H.
El cliente no dejó un comentario.Gloria B.
El cliente no dejó un comentario.Mary H.
El cliente no dejó un comentario.Kerri H.
El cliente no dejó un comentario.John L.
Very nice experience. Zero complaints.Kenneth O.
El cliente no dejó un comentario.Vickie H.
Waited over an hour trying to return the truck, called 24/7 ride share and the Representative did not know who to help me. She had me driving around looking for other gate entrances to the lot because she didn't know the gate code for me to put the vehicle inside the gate.Emanni D.
I don't recall the woman who told not to worry she would log in the return and email me the receipt. then she follow-ed up, as i was waiting for my ride home, to make sure that i received the receipt. the overall experience was great. I would recommend U-Haul for any moving needs.Lawrence M.
El cliente no dejó un comentario.Tonya T.
Not all items ordered online were available at pick-up. However, the staff was very professional and courteous.Richard G.
El cliente no dejó un comentario.ON-IDEAS I. | Overall Experience
Couldn't get in vehicle. Waste of time.Linda M.
El cliente no dejó un comentario.Peggy R.
El cliente no dejó un comentario.Anthony D. | Overall Experience
I had reserved a appliance dolly and two floor dollies. When I arrived to pick up the truck I was informed that location did not have those items or offer those items. There was also no other location near that had them. The response was sorry. Paper work said truck had a 1/4 tank of gas and it was more of a 1/8 tank of gas. Having to move without those tools set me back several hrs. I had to pay movers over time because I was supposed to provide the dollies. To say the least I was disappointed in my pickup experience.William M.
Was very professional and customer service was great.Joseph S. | Online Move In
Manager was incredibly kind and made the transaction smooth!Alyssa K.
El cliente no dejó un comentario.Yolanda p. | Online Move In
El cliente no dejó un comentario.Larry M.
El cliente no dejó un comentario.alonia K.
El cliente no dejó un comentario.Cory S. | Overall Experience
El cliente no dejó un comentario.Audra B. | Online Move In
A better parking solution for customers dropping off after hours.Joseph M.
El cliente no dejó un comentario.KEN B.
Overall my experience with U haul was very poor. This drop off location was fine and the lady working was very nice but unfortunately the storage unit I had reserved wasn't available. Basically every part of my original reservation was changed and since I was in the middle of moving and didn't know any of this until it happened I just had to take it on the chin. I was basically forced to compromise making things easier for U haul. This experience has shown me that your company cares very little about it customers and the services you're supposed to provide. I will not use nor recommend your company in the future.Ryan L.
Storage Unit I reserved wasn't available. I had reserved a first floor none climate controlled unit only to find out after driving in from out of state that it wasn't available. I was told they only had a climate controlled unit which was obviously more expensive. The climate controlled unit wasn't really necessary for me but I really had no choice at that point. I appreciate that they give you the first month free but with all the issues with truck rental followed by the storage unit I reserved being unavailable I wouldn't recommend u-haul to anyone.Ryan L. | First Impressions
El cliente no dejó un comentario.ROBERT G.
Improve the overall customer service experience. Worker was not very helpful and when I came back to return rental(I was early) they were on a lunch break. Wouldn't have been so bad but they came flying in to the lot in their car which was dangerous and left another patron waiting as well. I will never use this location for any reason.Adrien W.
El cliente no dejó un comentario.JAY M.
Easy check-in for the truck! The site was combined with a mini-storage warehouse and there is very little parking and poor signage, so it was a bit confusing figuring out where to turn the vehicle on.ALAN G.
El cliente no dejó un comentario.Greg H. | Overall Experience
El cliente no dejó un comentario.Janie J. | Online Move In
El cliente no dejó un comentario.Robert W. | Overall Experience
El cliente no dejó un comentario.Tom L.
It has nothing to do with the location it has everything to do with whoever does logistics for U-Haul. The location that I rented the truck from, the location that had the address of where I was supposed to go and pick up the truck, was not the correct location. No one from U-Haul called me and let me know that I needed to go 30 minutes away to pick up the truck at a different location. When I arrived at the location that was in the email, Not only was it closed but when I called U-Haul customer service the representative hung up the phone on me. When I finally did get someone else on the phone they let me know that my reservation was actually moved to another location. I asked them why no one would have called me and let me know that and they did not have any answer. The real kicker is that I called the location where my truck was supposed to be on Friday, on Saturday, TWO times to make sure that my truck would be there because this is the second time I have had this happened to me with U-Haul. It would have taken 2 minutes for someone from Uhaul to call, text, email, ANYTHING, to let me know my reservation had been changed.... I asked if I could have some type of discount on the truck because the error in scheduling caused me to have a team of movers sitting at my house for over an hour and a half waiting on me getting paid because I did not have the truck. I was told been a manager would be calling me to discuss this, however no one has called me. In fact if you're reading this now I would love for someone to actually call me so we can discuss how not only did I have to pay full price for the truck, I also had to pay movers for an hour and a half to sit and wait because I was unable to use the truck. My number is 334-540-2166Christen B.
El cliente no dejó un comentario.Sherrod S. | Overall Experience
The prices are kind of high. Especially for the size of the units.Treanilya C. | First Impressions
El cliente no dejó un comentario.Gary H.
Keep up the Great 😊 Job 🎄🎁OLGA K. | First Impressions
Stayed they were closed even though the person working was hiding under a desk and we could see her shoes. Once we called out that we could see here she spoke with usStanley H.
El cliente no dejó un comentario.RANDEL B.
The rates were fair and competitive for the marketMarc J. | First Impressions
El cliente no dejó un comentario.Angela D.
El cliente no dejó un comentario.JOHNY N. | First Impressions
Manager was extremely courteous, prepared, and vehicle was ready for pickup. Experience has made me a life long uhaul customer!Alan A.
Upon return the person at the desk did not check us out, they said that they were "on a break and will do it later".anthony Q.
El cliente no dejó un comentario.Jeffery S. | Online Move In
Truck drove raggedy and it burnt gas because the truck is not properly servicedTanisha J.
I drive by other locations to use this one. We have used them multiple times with different staff yet they are always friendly and efficient. I did wish this year that they opened earlier than 9 AM. It gave us a late start on our day.Charles B.
El cliente no dejó un comentario.MICHAEL W.
I had a damaged storage unit .There was one staff member that was nice...Kumesia M. | Overall Experience
El cliente no dejó un comentario.Takria J. | First Impressions
El cliente no dejó un comentario.Becky S.
Very very very great experience.... Tiana was solo helpful and I appreciate the other lady as well but I didn't get her nameMachelle l. | First Impressions
El cliente no dejó un comentario.ASIF K. | First Impressions
Staff is great...however, ratings inlclude conveniencey of facilities. It would be nice to be able to back the truck up to align with the outside storage for onloading/offloading. Instead it inconvenient others who may be trying to get to their storage.Clinton L. | First Impressions
They were nice. But directions were not given properly. I circled the place several times . Had to go back to the office to ask again. Eventually found it. The facility was ran down smelt like cigarettes. Found my storage unit. And it was infested with roaches. Disgusting.lena H. | Online Move In
El cliente no dejó un comentario.Kelly G.
If already rented don't over book online. Thank God for the office lady she went beyond to help me at the debt price quoted when I reserved the truck onlineOlennia W.
When I returned the truck, I told the rep I returned it between 1/4 and 1/8 full, which is how it was picked up. I told her I had purchased $88 of fuel and had gone 270 miles. She said I was all set. Later that day I received a $68 fuel charge. I called and was on hold 30 minutes. No one picked up. I emailed and the GM wrote back she would take care of it. I hope so. Not a good business practice.MICHAEL S.
Issue with truck. No one picked up when I called. Please call me at 954.554.6254.Michael S. | Online Move In
El cliente no dejó un comentario.Wendy S.
El cliente no dejó un comentario.Rebecca C.
Good customer serviceJo A.
El cliente no dejó un comentario.KAREN S. | Overall Experience
Didn’t receive my promotion for one free month.Yolanda G. | Online Move In
Had to drive 20 + minutes to drop-off location, passing numerous other U-Haul facilities. Would be much more convenient to drop off at the nearest location. Also, was charged for 3 gallons of gas. I returned with 3/8, exactly as picked up but was charged anyway. No way 3 gallons is even going to budge the gauge needle on an 80 gallon tank. It's just milking a little extra $David H.
El cliente no dejó un comentario.PatrickPeaches B. | First Impressions
Great customer service. Very informative and polite. Graciasangel M.
Scheduled online to pickup at 7:30am and the location didn't open until 9am. I had movers waiting on the clock for me at my house for two hours. Never renting from Uhaul again.Paul C.
El cliente no dejó un comentario.Cathy S.
Other than the access hours without paying extra, it would be excellent.marilyn o. | First Impressions
El cliente no dejó un comentario.Scott M.
I found it really hard to get in touch with the actual store. That could definitely improve.Kelsey S.
The truck was not cleaned properly before I rented it. The interior did not appear to have been cleaned or wiped down. The gas looked full when I did the online check out but as soon as I drove off it was a little below the full line.Chandra K.
The owner Ashley Williams was there when I arrived and quickly help me even with her computer acting up. Thank you Ashley.KRISTAL K. | First Impressions
All was smooth and perfect.ALLISON O.
El cliente no dejó un comentario.david M.
El cliente no dejó un comentario.Ivette C P.
Nothing. Danielle and her team were fantastic. I'll be back.DANIEL L.
The truck was really old, was scratched and beat up, had a piece of window trim missing and a loose piece of plastic in the door by the window. We were assured it would be fine and the window wouldn't fall out; it didn't fall out so all was well. Expected power windows and locks like a normal vehicle. The single working employee was extremely busy. We could hear another person in the back but they never came out to help nor answer any of the numerous phone calls. Ashley was very nice, friendly and efficient.Carla T.
Always a wonderful staff at this facility. Would highly recommend!!CHARLES G. | Overall Experience
The customer service in Jacksonville, Florida was amazing. We tried to rent a truck online with unsuccessful results. Once we drove to Jacksonville, FL. each UHaul we went to they showed us nothing but courteous professionalism and when we called corporate scheduling and they were kind. We had an amazing experience with UHaul during the Labor Day Weekend! Thank You,EVELYN C.
Check the trucks better.AMANDA W.
El cliente no dejó un comentario.Christopher G.
Ashley the manager was very courteousAnnette D.
El cliente no dejó un comentario.Renee B.
We found the staff to be unfriendly and unhelpful in general. Over the years we limited our interactions because it usually led to disappointment. However, the lady working on Sunday when we checked out was especially rude and condescending. We are thankful to never have to go there again.Greg P. | Overall Experience
El cliente no dejó un comentario.Glen L. | Overall Experience
The storage facility in general was above average based on other storage units I've rented. And the office personnel were extremely professional and efficient. However, I would've liked more office hours, at least Mon -Sat. 9am to 5pm, primarily because of problems with entrance code.Maria A. | Overall Experience
Do not inform your customers that they are given a 40 miles over 100 at no additional charge then charge them, make sure the trucks are full of gas when they are rented.Daniel S.
NOTHING EVERYTHING WAS GREATDan J.
El cliente no dejó un comentario.Joseph J.
The African-American woman that helped us that day went above and beyond our expectations. She unhooked the trailer for us so we could unload the Uhaul. She then helped hook it back up after we finished unloading. Then when I asked her to drive the vehicle and trailer to get it out of the facility…she did so willingly. She was so helpful. I hope you give her a raise…because she is an amazing employee for Uhaul. Thank you so much.Mary S. | First Impressions
El cliente no dejó un comentario.Linda F.
El cliente no dejó un comentario.MICHAEL W.
El cliente no dejó un comentario.MELVIN W. | First Impressions
El cliente no dejó un comentario.Jackie B.
The girl was very nice and helpfulLakeisha C. | First Impressions
El cliente no dejó un comentario.brizzette H.
Good serviceMaher H.
El cliente no dejó un comentario.Patrick M. | Overall Experience
El cliente no dejó un comentario.MICHAEL J. | Overall Experience
I rented a van online, the process is quick and easy. Picked up the van the next day and the check in was great. Danielle who was at the counter did an excellent job. I do have to say the van was a bit dirty in the back upon inspection. Before returning it, I did clean it out. But overall it a nice experience.Renee H.
Tremendous professional service for 6 consecutive years.JUAN V S. | Overall Experience
Needed an alternative name and telephone to sign up. Prefer to do this alone. Paid online and received a code that did not open the gate and a space that was already occupied. Credit card charged promptly but now still waiting on refund.James H. | Online Move In
I requested a dolly for my move and anticipated the dolly would be in the back of the truck only to find out that it wasn't when I arrived home. I did not come back to get it as I did not want to add anymore miles to my trip, I asked if it could be removed from my total and it never was. There were no instructions on the return of the truck, no one to let me in the gate, luckily someone was leaving so I was able to get in. Also the gas level was left on the most random spot on the gauge so it was difficult to make sure I replenished the proper amount of gas.Cassandra M.
El cliente no dejó un comentario.Yvonne C. | First Impressions
El cliente no dejó un comentario.Terry B.
Increase business hoursArlette G.
The cab of the Uhaul was infested with roaches. Two were found in my purse. Thank goodness I saw them before bringing them in my house.Robin S.
El cliente no dejó un comentario.james M.
Bad customer service.Sharon M. | First Impressions
Agent quickly told me to leave without checking mileage or gas tank level. then charged me over $38 for gas. I believe I filled the tank to the level I needed to per the agreement. So I was overcharged.GEORGE B.
El cliente no dejó un comentario.Beverly H. | Overall Experience
Cedric and his team rock and all deserve raisesKATHARINE L. | First Impressions
Property did not have any available units the size that I reserved ,but agent at property, found me a unit , alittle bigger and alittle more a month, but I was taking care ofThornton C. | First Impressions
Friendly peoplechris s. | First Impressions
El cliente no dejó un comentario.Richard S. | Overall Experience
keep trying to charge me when I told them I'm moving out!!!Richard R. | Overall Experience
El cliente no dejó un comentario.Ruben w. | Overall Experience
El cliente no dejó un comentario.ROBERT O. | First Impressions
El cliente no dejó un comentario.francine P. | Overall Experience
El cliente no dejó un comentario.Coleman w. | Overall Experience
El cliente no dejó un comentario.Terry N. | Overall Experience
El cliente no dejó un comentario.Ramona B. | Online Move In
There were roaches found in our items that were in storage after we got them out from there.Andrew B. | Overall Experience
Everyone I encountered was very professional,anknowledgeable, and considerated.I felt apart of a uhaul family in a time where I needed people the most.I am grateful for each employee at this location and the moving company was outstanding.Kumesia M. | First Impressions
Online entry failed numerous times. Invalid access given. After hours drop off process was difficult website was not working no on site ppl available QR code on the door for after hours didnt work. Also was directed to 3 different uhaul facilities before we could even get a storageAndre W. | Online Move In
El cliente no dejó un comentario.Rachel M. | Overall Experience
Roach infestation management was aware of not communicated to me, I called them and spent over an hour on the phone and after 3 calls finally heard from gm. Cube smart is a better option, employees on sight that walk the halls every dayJoseph J. | Online Move In
El cliente no dejó un comentario.Arlene E. | Overall Experience
El cliente no dejó un comentario.JOSLEEN C. | Overall Experience
The staff were courteous and professional all the time.Kathy F. | Overall Experience
El cliente no dejó un comentario.CANDACE D. | First Impressions
El cliente no dejó un comentario.Tiffany M. | Online Move In
When I called the 800 number I was told that the parking space I reserved was enough room for 2 trucks. I then called the main office and spoke with a woman and she also confirmed the space was large enough for 2 trucks. When my drivers arrived the parking lot was crowded and difficult to maneuver and the space was barely enough to fit 1 truck. I called the main office again and was told the dimensions are misleading and the lot it too tight and they should really update their information. The reservation was cancelled and we were promised a refund.Hilary S. | Online Move In
El cliente no dejó un comentario.JAVIER G. | First Impressions
The gentleman that checked me in is a great asset to your company!!Tony B. | Overall Experience
AAA+Steven B. | Overall Experience
Cedric was very Professional and a friendly. He work very to help me my problem. If I ever need a storage facility I would definitely come back to you. Thank you very much mmmJIM V. | Overall Experience
El cliente no dejó un comentario.Paige F. | Overall Experience
Called and thought issues was resolved for refund still haven't received it. Never was able to access storage or sign contract was a horrible experience having with storageToyia S. | Online Move In
El cliente no dejó un comentario.tia b. | First Impressions
El cliente no dejó un comentario.derald w. | Overall Experience
Extremely nice staff and easy to use.Aaliaya P. | Overall Experience
All of the above are great but if I leave in the middle of a rental you don't offer a prorated refund even though you can immediately rent that unit. I have a problem with this policy and perhaps you might rethink your policy.Christopher R. | Overall Experience
El cliente no dejó un comentario.tiffany t. | First Impressions
The employee that helped me (forgot his name) was very friendly and very helpfulJustin K. | Overall Experience
Very professional Good pricingJames J. | Overall Experience
El cliente no dejó un comentario.LISA F. | Overall Experience
El cliente no dejó un comentario.walter b. | Overall Experience
El cliente no dejó un comentario.DENNIS C. | Overall Experience
Very accommodating Thank you.James J. | First Impressions
El cliente no dejó un comentario.Dora R. | Overall Experience
El cliente no dejó un comentario.ROBERT S. | Overall Experience
great job end to endSYDNEY J. | Overall Experience
El cliente no dejó un comentario.Kristen W. | Overall Experience
Scott was nothing short of AMAZING! After a stressful quick move (thanks Coronavirus), we were sent to a couple different uhaul sites (very frustrating). Scott helped so much in choosing the right size unit for my belongings. He also found my missing bank card and contacted me immediately! Would HIGHLY recommend this particular Uhaul location!michelle r. | First Impressions
Courteous fast and easykumar s. | First Impressions
Gr8 Customer Service.DAVID F. | Overall Experience
Great customer service skills, always friendly and professional.Ayeda s. | Overall Experience
Attendant was very helpful.Dawn D. | Online Move In
Outstanding and overall, pleased. Thanks uhaul for everything. I would strongly recommend customers to your service. excellent customer service, quick, fast, friendly and useful.Carla M. | First Impressions
Perfect serviceApril W. | First Impressions
The Ridgeway's run a tight business for U-HaulJane Y. | Overall Experience
Competitive prices but would like to see better.rob b. | Overall Experience
very friendly staff, clean facility, easy accessKEITH P. | Overall Experience
im familiar with the owener MS Barbara and her husband!! so nice!! and polite! and funny!!Courtney R. | Overall Experience
Excelente servicio al clienteAntonio H. | Overall Experience
Great staff, very helpful. Easy facility to use.kaitlin w. | Overall Experience
Very goodRuthann J. | Overall Experience
The clerk was helpful!Valeria H. | First Impressions
Gr8 ServiceDAVID F. | First Impressions
Great customer service !Leidy m J. | Overall Experience
NingunoSylvia w. | First Impressions
Great customer service clean storage unitMelany M. | First Impressions
I still have three business units. (Duval Teachers United)BETTY T. | Overall Experience
Used this facility for years have had no problems wonderful employees thank youWANDA T. | Overall Experience
Had to travel very far to get truck. Reservations help desk was very short and wasn't listening to my preferences.Latoya Y. | First Impressions
the storage room I rented was as clean and neat when I removed my stuff out as it was 9 months earlier when I moved my stuff in.Michael I. | Overall Experience
friendly peopleSandra P. | Overall Experience
Great service, friendly staff, clean units, easy access, convenient location.George Z. | Overall Experience
Nice place, very convenient. I had a climate controlled unit on the second story. Second story was ok due to cargo elevator access and loaner carts to move goods. Access signing up and out all easyWilliam R. | Overall Experience
Nice peopleSandra P. | First Impressions
Trailer, RV parking storage could be better maintained.DARREN P. | Overall Experience
Read my file if you can't figure it out. Let somebody come in and rent a trailer and still all my stuff out and act like it's no problemJOHN C. | Overall Experience
Very helpful staff!Kathleen h. | Overall Experience
Courteous, helpful, accommodating, and polite. Tim and Barbara should teach a class on customer service! Thank you for taking good care of us.thomas b. | Overall Experience