The Representative was very professional and courteous, she explained everything about the contract in detail and was very knowledgeable and helpful as well. I would recommend this facility to anyone needing their services.
EDWARD P. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage at Phillips & Emerson
Testimonials From Recent Customers
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The front desk employee was friendly and guided me to return my uhaul
Ryan V.Easy and fast. Will use again
Christie R.They could be more friendly
Jacinto G.I have had non-stop issues since the day I made the reservation until today when I returned the final item. From rude workers/staff, incorrect information, being told they didn't receive equipment after it was returned, scheduling two different locations (in sererate cities)at the same time on the same day for picking up different equipment, being told i couldnt return because they didnt expect it on that day, etc... is just SOME of what I've had to deal with in the past month since the reservation was made. It has been absolutely ridiculous!! Way too expensive for this type of hassle and amount of stress. Truck was in good shape and trailer worked well at least, however...again, way too expensive for this level of stress.
Lori T.While the individual locations performed well, my experience of U-Haul as a corporation was entirely unacceptable. I received a phone call with less than 24 hours notice that the vehicle that I had reserved weeks in advance, a 15 foot truck, was unavailable. Instead, the only vehicle in my entire city was a 26 foot truck, a vehicle that I was entirely uncomfortable with operating in the tight confines of the city I was traveling to. After spending two hours on the phone, I had to spend three additional hours the day before my move driving to another city to acquire a vehicle smaller that the one I reserved. The fact that my reservation was not honored is not acceptable. The moving vehicle is the cornerstone of a major move, and to be told the day beforehand that it was unavailable threw my entire moving plan into chaos.
Robert S.Was told the fuel would be at 7/8th, there was hardly any fuel. Rude staff.
kyle H.More parking for after hours return would be nice.
Paul P.where do I start, poor customer service, don't answer the phone when try to call ,I'm sorry but they need employees that care about they job
Joseph H.Very nice experience. Zero complaints.
Kenneth O.Waited over an hour trying to return the truck, called 24/7 ride share and the Representative did not know who to help me. She had me driving around looking for other gate entrances to the lot because she didn't know the gate code for me to put the vehicle inside the gate.
Emanni D.I don't recall the woman who told not to worry she would log in the return and email me the receipt. then she follow-ed up, as i was waiting for my ride home, to make sure that i received the receipt. the overall experience was great. I would recommend U-Haul for any moving needs.
Lawrence M.Not all items ordered online were available at pick-up. However, the staff was very professional and courteous.
Richard G.Couldn't get in vehicle. Waste of time.
Linda M.I had reserved a appliance dolly and two floor dollies. When I arrived to pick up the truck I was informed that location did not have those items or offer those items. There was also no other location near that had them. The response was sorry. Paper work said truck had a 1/4 tank of gas and it was more of a 1/8 tank of gas. Having to move without those tools set me back several hrs. I had to pay movers over time because I was supposed to provide the dollies. To say the least I was disappointed in my pickup experience.
William M.Was very professional and customer service was great.
Joseph S. | Online Move InManager was incredibly kind and made the transaction smooth!
Alyssa K.A better parking solution for customers dropping off after hours.
Joseph M.Overall my experience with U haul was very poor. This drop off location was fine and the lady working was very nice but unfortunately the storage unit I had reserved wasn't available. Basically every part of my original reservation was changed and since I was in the middle of moving and didn't know any of this until it happened I just had to take it on the chin. I was basically forced to compromise making things easier for U haul. This experience has shown me that your company cares very little about it customers and the services you're supposed to provide. I will not use nor recommend your company in the future.
Ryan L.Storage Unit I reserved wasn't available. I had reserved a first floor none climate controlled unit only to find out after driving in from out of state that it wasn't available. I was told they only had a climate controlled unit which was obviously more expensive. The climate controlled unit wasn't really necessary for me but I really had no choice at that point. I appreciate that they give you the first month free but with all the issues with truck rental followed by the storage unit I reserved being unavailable I wouldn't recommend u-haul to anyone.
Ryan L. | First ImpressionsImprove the overall customer service experience. Worker was not very helpful and when I came back to return rental(I was early) they were on a lunch break. Wouldn't have been so bad but they came flying in to the lot in their car which was dangerous and left another patron waiting as well. I will never use this location for any reason.
Adrien W.Easy check-in for the truck! The site was combined with a mini-storage warehouse and there is very little parking and poor signage, so it was a bit confusing figuring out where to turn the vehicle on.
ALAN G.It has nothing to do with the location it has everything to do with whoever does logistics for U-Haul. The location that I rented the truck from, the location that had the address of where I was supposed to go and pick up the truck, was not the correct location. No one from U-Haul called me and let me know that I needed to go 30 minutes away to pick up the truck at a different location. When I arrived at the location that was in the email, Not only was it closed but when I called U-Haul customer service the representative hung up the phone on me. When I finally did get someone else on the phone they let me know that my reservation was actually moved to another location. I asked them why no one would have called me and let me know that and they did not have any answer. The real kicker is that I called the location where my truck was supposed to be on Friday, on Saturday, TWO times to make sure that my truck would be there because this is the second time I have had this happened to me with U-Haul. It would have taken 2 minutes for someone from Uhaul to call, text, email, ANYTHING, to let me know my reservation had been changed.... I asked if I could have some type of discount on the truck because the error in scheduling caused me to have a team of movers sitting at my house for over an hour and a half waiting on me getting paid because I did not have the truck. I was told been a manager would be calling me to discuss this, however no one has called me. In fact if you're reading this now I would love for someone to actually call me so we can discuss how not only did I have to pay full price for the truck, I also had to pay movers for an hour and a half to sit and wait because I was unable to use the truck. My number is 334-540-2166
Christen B.The prices are kind of high. Especially for the size of the units.
Treanilya C. | First ImpressionsKeep up the Great 😊 Job 🎄🎁
OLGA K. | First ImpressionsStayed they were closed even though the person working was hiding under a desk and we could see her shoes. Once we called out that we could see here she spoke with us
Stanley H.The rates were fair and competitive for the market
Marc J. | First ImpressionsManager was extremely courteous, prepared, and vehicle was ready for pickup. Experience has made me a life long uhaul customer!
Alan A.Upon return the person at the desk did not check us out, they said that they were "on a break and will do it later".
anthony Q.Truck drove raggedy and it burnt gas because the truck is not properly serviced
Tanisha J.I drive by other locations to use this one. We have used them multiple times with different staff yet they are always friendly and efficient. I did wish this year that they opened earlier than 9 AM. It gave us a late start on our day.
Charles B.I had a damaged storage unit .There was one staff member that was nice...
Kumesia M. | Overall ExperienceVery very very great experience.... Tiana was solo helpful and I appreciate the other lady as well but I didn't get her name
Machelle l. | First ImpressionsStaff is great...however, ratings inlclude conveniencey of facilities. It would be nice to be able to back the truck up to align with the outside storage for onloading/offloading. Instead it inconvenient others who may be trying to get to their storage.
Clinton L. | First ImpressionsThey were nice. But directions were not given properly. I circled the place several times . Had to go back to the office to ask again. Eventually found it. The facility was ran down smelt like cigarettes. Found my storage unit. And it was infested with roaches. Disgusting.
lena H. | Online Move InIf already rented don't over book online. Thank God for the office lady she went beyond to help me at the debt price quoted when I reserved the truck online
Olennia W.When I returned the truck, I told the rep I returned it between 1/4 and 1/8 full, which is how it was picked up. I told her I had purchased $88 of fuel and had gone 270 miles. She said I was all set. Later that day I received a $68 fuel charge. I called and was on hold 30 minutes. No one picked up. I emailed and the GM wrote back she would take care of it. I hope so. Not a good business practice.
MICHAEL S.Issue with truck. No one picked up when I called. Please call me at 954.554.6254.
Michael S. | Online Move InGood customer service
Jo A.Didn’t receive my promotion for one free month.
Yolanda G. | Online Move InHad to drive 20 + minutes to drop-off location, passing numerous other U-Haul facilities. Would be much more convenient to drop off at the nearest location. Also, was charged for 3 gallons of gas. I returned with 3/8, exactly as picked up but was charged anyway. No way 3 gallons is even going to budge the gauge needle on an 80 gallon tank. It's just milking a little extra $
David H.Great customer service. Very informative and polite. Gracias
angel M.Scheduled online to pickup at 7:30am and the location didn't open until 9am. I had movers waiting on the clock for me at my house for two hours. Never renting from Uhaul again.
Paul C.Other than the access hours without paying extra, it would be excellent.
marilyn o. | First ImpressionsI found it really hard to get in touch with the actual store. That could definitely improve.
Kelsey S.The truck was not cleaned properly before I rented it. The interior did not appear to have been cleaned or wiped down. The gas looked full when I did the online check out but as soon as I drove off it was a little below the full line.
Chandra K.The owner Ashley Williams was there when I arrived and quickly help me even with her computer acting up. Thank you Ashley.
KRISTAL K. | First ImpressionsAll was smooth and perfect.
ALLISON O.Nothing. Danielle and her team were fantastic. I'll be back.
DANIEL L.The truck was really old, was scratched and beat up, had a piece of window trim missing and a loose piece of plastic in the door by the window. We were assured it would be fine and the window wouldn't fall out; it didn't fall out so all was well. Expected power windows and locks like a normal vehicle. The single working employee was extremely busy. We could hear another person in the back but they never came out to help nor answer any of the numerous phone calls. Ashley was very nice, friendly and efficient.
Carla T.Always a wonderful staff at this facility. Would highly recommend!!
CHARLES G. | Overall ExperienceThe customer service in Jacksonville, Florida was amazing. We tried to rent a truck online with unsuccessful results. Once we drove to Jacksonville, FL. each UHaul we went to they showed us nothing but courteous professionalism and when we called corporate scheduling and they were kind. We had an amazing experience with UHaul during the Labor Day Weekend! Thank You,
EVELYN C.Check the trucks better.
AMANDA W.Ashley the manager was very courteous
Annette D.We found the staff to be unfriendly and unhelpful in general. Over the years we limited our interactions because it usually led to disappointment. However, the lady working on Sunday when we checked out was especially rude and condescending. We are thankful to never have to go there again.
Greg P. | Overall ExperienceThe storage facility in general was above average based on other storage units I've rented. And the office personnel were extremely professional and efficient. However, I would've liked more office hours, at least Mon -Sat. 9am to 5pm, primarily because of problems with entrance code.
Maria A. | Overall ExperienceDo not inform your customers that they are given a 40 miles over 100 at no additional charge then charge them, make sure the trucks are full of gas when they are rented.
Daniel S.NOTHING EVERYTHING WAS GREAT
Dan J.The African-American woman that helped us that day went above and beyond our expectations. She unhooked the trailer for us so we could unload the Uhaul. She then helped hook it back up after we finished unloading. Then when I asked her to drive the vehicle and trailer to get it out of the facility…she did so willingly. She was so helpful. I hope you give her a raise…because she is an amazing employee for Uhaul. Thank you so much.
Mary S. | First ImpressionsThe girl was very nice and helpful
Lakeisha C. | First ImpressionsGood service
Maher H.I rented a van online, the process is quick and easy. Picked up the van the next day and the check in was great. Danielle who was at the counter did an excellent job. I do have to say the van was a bit dirty in the back upon inspection. Before returning it, I did clean it out. But overall it a nice experience.
Renee H.Tremendous professional service for 6 consecutive years.
JUAN V S. | Overall ExperienceNeeded an alternative name and telephone to sign up. Prefer to do this alone. Paid online and received a code that did not open the gate and a space that was already occupied. Credit card charged promptly but now still waiting on refund.
James H. | Online Move InI requested a dolly for my move and anticipated the dolly would be in the back of the truck only to find out that it wasn't when I arrived home. I did not come back to get it as I did not want to add anymore miles to my trip, I asked if it could be removed from my total and it never was. There were no instructions on the return of the truck, no one to let me in the gate, luckily someone was leaving so I was able to get in. Also the gas level was left on the most random spot on the gauge so it was difficult to make sure I replenished the proper amount of gas.
Cassandra M.Increase business hours
Arlette G.The cab of the Uhaul was infested with roaches. Two were found in my purse. Thank goodness I saw them before bringing them in my house.
Robin S.Bad customer service.
Sharon M. | First ImpressionsAgent quickly told me to leave without checking mileage or gas tank level. then charged me over $38 for gas. I believe I filled the tank to the level I needed to per the agreement. So I was overcharged.
GEORGE B.Actually provide the equipment being rented. The truck was correct and clean, but there was no dolly or furniture pads as ordered. I will never use the 24/7 pick up again. The location also has no parking to be able to pull in and for someone to park and drop off someone getting the needed truck and equipment.
John K.Great service. Online experience was terrific too.
ROBERT G.Customer service was extremely courteous, efficient, and attentive. Was in and out in 15 mins.
Derrick J M.Great place to rent for move. Team was awesome.
Arline F.The employee there help us and understand and listening our concerns thanks.
MARIA P.Prepare them the location is closed on Wednesday and how to return a truck scheduled for return on that day.
Dan S.Great service, quick and easy pick up!
Joshua G.very nice staff.
Terry S.Cedric and his team rock and all deserve raises
KATHARINE L. | First ImpressionsProperty did not have any available units the size that I reserved ,but agent at property, found me a unit , alittle bigger and alittle more a month, but I was taking care of
Thornton C. | First ImpressionsBig locked gate at the entrance is very off-putting. I assumed I was at the wrong location when I saw that it looked like a storage unit entrance.
CHRISTOPHER M.Friendly people
chris s. | First ImpressionsTerrible customer service, no personality when picking up truck. Not even nice. No good morning how are you welcome to uhual etc. then when I returned the truck the office was still open but nobody was there to help you not even the manager what an embarrassment.
RODERICK M.As a senior citizen it wasn't easy for me to do the 24/7 app. I had to go back and finalize my return. Otherwise everything went great
Maureen R.keep trying to charge me when I told them I'm moving out!!!
Richard R. | Overall ExperienceThere were roaches found in our items that were in storage after we got them out from there.
Andrew B. | Overall ExperienceEveryone I encountered was very professional,anknowledgeable, and considerated.I felt apart of a uhaul family in a time where I needed people the most.I am grateful for each employee at this location and the moving company was outstanding.
Kumesia M. | First ImpressionsOnline entry failed numerous times. Invalid access given. After hours drop off process was difficult website was not working no on site ppl available QR code on the door for after hours didnt work. Also was directed to 3 different uhaul facilities before we could even get a storage
Andre W. | Online Move InRoach infestation management was aware of not communicated to me, I called them and spent over an hour on the phone and after 3 calls finally heard from gm. Cube smart is a better option, employees on sight that walk the halls every day
Joseph J. | Online Move InThe staff were courteous and professional all the time.
Kathy F. | Overall ExperienceWhen I called the 800 number I was told that the parking space I reserved was enough room for 2 trucks. I then called the main office and spoke with a woman and she also confirmed the space was large enough for 2 trucks. When my drivers arrived the parking lot was crowded and difficult to maneuver and the space was barely enough to fit 1 truck. I called the main office again and was told the dimensions are misleading and the lot it too tight and they should really update their information. The reservation was cancelled and we were promised a refund.
Hilary S. | Online Move InThe gentleman that checked me in is a great asset to your company!!
Tony B. | Overall ExperienceAAA+
Steven B. | Overall ExperienceCedric was very Professional and a friendly. He work very to help me my problem. If I ever need a storage facility I would definitely come back to you. Thank you very much mmm
JIM V. | Overall ExperienceCalled and thought issues was resolved for refund still haven't received it. Never was able to access storage or sign contract was a horrible experience having with storage
Toyia S. | Online Move InExtremely nice staff and easy to use.
Aaliaya P. | Overall ExperienceAll of the above are great but if I leave in the middle of a rental you don't offer a prorated refund even though you can immediately rent that unit. I have a problem with this policy and perhaps you might rethink your policy.
Christopher R. | Overall ExperienceThe employee that helped me (forgot his name) was very friendly and very helpful
Justin K. | Overall ExperienceVery professional Good pricing
James J. | Overall ExperienceVery accommodating Thank you.
James J. | First Impressionsgreat job end to end
SYDNEY J. | Overall ExperienceScott was nothing short of AMAZING! After a stressful quick move (thanks Coronavirus), we were sent to a couple different uhaul sites (very frustrating). Scott helped so much in choosing the right size unit for my belongings. He also found my missing bank card and contacted me immediately! Would HIGHLY recommend this particular Uhaul location!
michelle r. | First ImpressionsCourteous fast and easy
kumar s. | First ImpressionsGr8 Customer Service.
DAVID F. | Overall ExperienceGreat customer service skills, always friendly and professional.
Ayeda s. | Overall ExperienceAttendant was very helpful.
Dawn D. | Online Move InOutstanding and overall, pleased. Thanks uhaul for everything. I would strongly recommend customers to your service. excellent customer service, quick, fast, friendly and useful.
Carla M. | First ImpressionsPerfect service
April W. | First ImpressionsThe Ridgeway's run a tight business for U-Haul
Jane Y. | Overall ExperienceCompetitive prices but would like to see better.
rob b. | Overall Experiencevery friendly staff, clean facility, easy access
KEITH P. | Overall Experienceim familiar with the owener MS Barbara and her husband!! so nice!! and polite! and funny!!
Courtney R. | Overall ExperienceExcelente servicio al cliente
Antonio H. | Overall ExperienceGreat staff, very helpful. Easy facility to use.
kaitlin w. | Overall ExperienceVery good
Ruthann J. | Overall ExperienceThe clerk was helpful!
Valeria H. | First ImpressionsGr8 Service
DAVID F. | First ImpressionsGreat customer service !
Leidy m J. | Overall ExperienceNinguno
Sylvia w. | First ImpressionsGreat customer service clean storage unit
Melany M. | First ImpressionsI still have three business units. (Duval Teachers United)
BETTY T. | Overall ExperienceUsed this facility for years have had no problems wonderful employees thank you
WANDA T. | Overall ExperienceHad to travel very far to get truck. Reservations help desk was very short and wasn't listening to my preferences.
Latoya Y. | First Impressionsthe storage room I rented was as clean and neat when I removed my stuff out as it was 9 months earlier when I moved my stuff in.
Michael I. | Overall Experiencefriendly people
Sandra P. | Overall ExperienceGreat service, friendly staff, clean units, easy access, convenient location.
George Z. | Overall ExperienceNice place, very convenient. I had a climate controlled unit on the second story. Second story was ok due to cargo elevator access and loaner carts to move goods. Access signing up and out all easy
William R. | Overall ExperienceNice people
Sandra P. | First ImpressionsTrailer, RV parking storage could be better maintained.
DARREN P. | Overall ExperienceRead my file if you can't figure it out. Let somebody come in and rent a trailer and still all my stuff out and act like it's no problem
JOHN C. | Overall ExperienceVery helpful staff!
Kathleen h. | Overall ExperienceCourteous, helpful, accommodating, and polite. Tim and Barbara should teach a class on customer service! Thank you for taking good care of us.
thomas b. | Overall ExperienceThe management and staff handled all my needs regarding storage and other issues brought to their attention. I had a vey good experience while leasing here
K3 A. | Overall ExperienceThe manager was kind and very helpful, she went out of her way to make sure the transaction went very well. Thanks UHAUL. James K.
James K. | First ImpressionsKeri was very helpful, courteous, and professional
William R. | First ImpressionsGreat it’s always a pleasure
Tiffany T. | Overall ExperienceKeri, the front office associate, did excellent customer service, and had an amazing smile. Her warm, friendly smile and hospitality shows through and helped out in the decision for Uhaul.
Robert M. | Overall ExperienceReally good service! Nice and helpful staff.
Paola E. | First ImpressionsStaff very friendly and helpful.
JOYCE R. | Overall ExperienceFront office staff was very friendly and knowledgeable. Always willing to talk to me whether it was to explain something or address billing. Great job & if we ever need storage again we will be back!
PAUL S. | Overall ExperienceVery crowded and disorganized
gary s. | Overall Experience