The only thing i had a issue with was the strong smell in the cab.RONALD H.
Customer Reviews for U-Haul Moving & Storage at Peoria Plaza
Tulsa, OK 74136
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Addison G.
El cliente no dejó un comentario.Douglas T.
El cliente no dejó un comentario.Daniel R.
U-Haul has a good staff they attended me very wellie and professionally I will recommend U-Haul to anybodyMichael R.
Truck needs to be retired the box was damaged it has a horrible misfire and smells very rich while running. I went 11 miles and it took a quarter of a tank. The steering you can't turn the wheel without using all your might.DEVONTI L.
My confirmation email had the wrong address which ended up making me drive extra so I had to pay extra for mileage. I didn't have the correct address until I opened the uhaul app. The parking lot was full so we asked if we were fine to park in the only open area and the worker was super rude. Then following instructions we put the key in the key box and he was mad we did that and kicked something on his way away from us and didn't acknowledge us when we asked if we did something wrong. Overall terrible drop off experience but great pick upGarrett M.
Great check out and check in process, very helpful staff, and great prices for an in town move.ANGIE M.
There were 3 people at the site but only one avail able to help me with my order. I waited almost 30 minutes past my pick-up time. The agent did a great job of taking care of everyone but could only service one person at a time and the others had to wait. Maybe have a back-up cashier to handle busy days.Mary M.
This place was great. I'll be back if I need a rental again.RONALD B.
Make sure you really check your gas mileageTIFFANY P.
El cliente no dejó un comentario.Jesse E.
They were under staffed that due but it was due to a family emergency.Paul S.
Jodee did an excellent job with delivery and pick up I had no problem at allCoEaster B.
El cliente no dejó un comentario.Moril D.
El cliente no dejó un comentario.Ray M.
El cliente no dejó un comentario.Jacob C.
Truck was not highway ready, the doors would not close properly so there was a loud sounds from the wind coming in and it's also needed new wiper blades.Marlon M.
The General manager Mark who was working at the location on 61st and Peoria was extremely rude and unprofessional. Rented a U-Haul and had 24 hours to use and return it. The manager Mark was calling me from his personal phone number (916) 717-8165 over 10 times to return the U-Haul and it had not been within the 24 hour mark. Was very rude and disrespectful on the phone demanding that I came back with the key to return the U-Haul. I would not recommend this U-Haul location simply because of the general manager.MARLON D.
El cliente no dejó un comentario.Karen K.
Worst U-Haul experience I have ever had! Site was severely under staffed, waited over an hour in line to pick up reserved Utility Trailer. I will never return to this location.DAVID H.
Over an hour and a half wait to pick up a reserved trailer is ridiculous! Lost a big part of my day. Then they made me buy a new hitch becausemine was supposedly bent!Harry S.
Staff behind the counter seemed a bit grumpy or came off tired or had a bit of an attitude a personality that wasn't cheerful and welcoming. Other than that everything else was great.William M.
The only complaint we had was getting waiting on. We kept getting told they would be right with us and they kept waiting on anyone that walked up next. If you know what your busy times are, why would you not have more staff on duty for Friday nights and Saturdays?KELLI C.
Get a new managertyrin J.
Charged us $80.00 for a whole another day because we where 10 minutes late and tried several times to call only to be put on hold for twenty minutes minimum wait each time.Christina T.
El cliente no dejó un comentario.William S.
The only issue is the previous individual smoked in the vehicle and I smelled like it when I was done.DANIELLE C.
El cliente no dejó un comentario.Ramon G.
El cliente no dejó un comentario.Michael B.
I was charged twice and the two amounts are not what my service at all. Nobody knows what going on why i was charged different amounts . i have it in my transactions from my bank.KALA C.
Forgive me for not remembering his name, but the man who helped us at 0900 on Sunday 03/21/21 was upbeat, personable, and helpful. Better hang on to that guy, hard to find good customer service like he provides these days. :)Simon A.
El cliente no dejó un comentario.BENNY M.
I cannot believe the tremendous customer service that I received today. I had reserved a trailer for a day and Jacquon Jones stepped right up to make certain that this was going to be a happy rental. His instructions were very clear and helpful, He hooked me up, documented everything and was overall a pleasure to do business with. Seriously, I can not think of one improvement to even suggest. Thank you so much Jacquon. It is easy to see renters as just people needing something moved rather than someone stressed out over a move and just needs that first thing to go right. I would highly recommend this location and go with high expectations.RODNEY S.
Have a bigger variety of sizes.Felix R.
El cliente no dejó un comentario.CHRISTOPHER A.
Rude staff at check in. Equipment was poor and extremely used. Very unsafe location after dark dropping off. People wandering in parking lot drunk and hollering.JOEL R.
El cliente no dejó un comentario.JOHN C.
The online reservation took me to a storage unit that did not have my Uhaul truck. Right down the block was the actual Uhaul that had my truck but they did not have my reservation. I reserved a 15' truck but they only had a 17' truck. The guy working the counter could not care less about customer service as he mumbled everything he said and stared at me blankly as I asked him to repeat himself. When I returned the truck, another guy doing the checking in of the truck was helpful and did a good job. Overall, I would not recommend this location. I understand that times are tough right now but try to care just a little bit about the people who are also coming in and experiencing a tough time.DANIEL C.
very professional folks, easy to rent and return. will use again.Gary M.
El cliente no dejó un comentario.Cheryl K.
Although short-term it was a pleasant experience and I will be doing business there againdawn K. | Overall Experience
Facility is a little hard to get into with anything but a car. Very tight quarters. Equipment was very dirty on the outside. Cab was clean.Charlie E.
El cliente no dejó un comentario.Melissa P.
I called to change the truck size and they said no smaller truck is available yet when my sister called to get a small truck for herself after that she was able to get one. I ended up paying almost $400 for the truck I didn't need. I was asked about purchasing insurance and I said yes. He didn't give me any options of different types of insurance. We got hit a rock chip and now is told we have to pay for the windshield because the insurance I've â€œselectedâ€ doesn't cover windshield. ?!??? How would I know what insurance covers/not covers if you didn't tell me or give me any options?john N.
El cliente no dejó un comentario.cynthia B.
The price for my unit wasn't what was advertised on the wall I was told they were in the process of changing price yet it was still posted the process took a little longer than I expected other wise it was a good experiencerita b. | First Impressions
El cliente no dejó un comentario.Vicki D.
El cliente no dejó un comentario.JANET K.
Regarding the UHaul app: It would be helpful if it was integrated with a reminder to pick up the items that were ordered such as the handcart and furniture dolly. These items were not automatically put inside of the truck. We lost a lot of time having to go back and pick them up. Also, it would be a good idea to remind people that you do not have straps inside your trucks and they have to be purchased separately. It's very frustrating to spend time going back-and-forth when time is of the essence on moving day. It would be helpful if it was integrated with a reminder to pick up the items that were ordered such as the handcart and furniture dolly. These items were not automatically put inside of the truck. We lost a lot of time having to go back and pick them up. Also, it would be a good idea to remind people that you do not have straps inside your trucks and they have to be purchased separately. It's very frustrating to spend time going back-and-forth when time is of the essence on moving day. The employees were friendly and waiting, but it was frustrating because the app and order did not indicate that we had to buy straps separately and pick up the items we already paid for and put them inside the truck ourselves.Margaret B.
Quick and professional check-inJERE Z.
The front desk workers were great! Very helpful and friendly. We will use this location again.Cindy B.
El cliente no dejó un comentario.Loretta C.
Good customer serviceDANIEL E.
El cliente no dejó un comentario.CHRISTOPHER G.
Staff was always informative and took care of all of my questions. Thank you. DDIANNA S.
El cliente no dejó un comentario.Jay Z.
El cliente no dejó un comentario.dawn K. | First Impressions
Communication within the staff.PRESTENE G.
El cliente no dejó un comentario.Vicki B.
El cliente no dejó un comentario.DANIEL S.
I reserved my truck days in advance, but when I arrived at the location, the reservation showed as cancelled. The representative we initially dealt with was great, and he hit the "un-cancel" button, which he and I were both surprised existed. He had to handle someone else, and had another young guy (seemed new) take over, and this guy said we had to return the truck by 4pm even though my reservation was for 7 hours and it was noon. He also did not know how to do anything and was asking for help throughout the transaction. We had to do the move that day, so there really wasn't any other option, so we moved forward. When we got out to the truck, I asked him about the furniture dolly I had reserved. He stated that he had not bothered to look at my reservation, so he didn't know what was on it, and asked me to give him my printout. I did,and he said he didn't know where they were but he would be back. He came back a few minutes later, and I was informed that they were out of them. My husband opted to take an appliance dolly that was sitting out in the walkway, because it's better than nothing, and the guy said that was fine, but we were not thrilled. We had already been there 45 minutes and at this point we were burning daylight. This item made it much harder to move what we needed to than a regular dolly would have. The return went smoothly at least, got there right at 4, I waited inside for a few minutes, and the representatives inside were running back and forth and leaving the desk unattended to help other people, so instead I used the online return, took pictures, and just dropped the keys in the slot. I'll never use that location again. I've used U-Haul a bunch of times, and never had such a hard time with them as I did that day. I'll use another location if I need them in the future.MORLA T.
This is the absolute worst customer service I have ever received. I have been billed incorrectly, I called the store to correct this issue and spoke to Brandon. Brandon was rude, unprofessional, and unwilling to help my situation. When I asked to speak to a manager instead, he told me she's not there and won't know when she will be back, saying sorry about you and hung up on me. I need someone from Uhaul to contact me immediately. 918-640-1366.IAN G.
El cliente no dejó un comentario.MICHAEL P.
El cliente no dejó un comentario.Linda B.
I was charged for 13gal of gas even though I put gas back in it. I'll be using a different rental company in the futureJeremy T.
Once again, after the frustrating experience of Uhaul's terrible website, the people at the storage facility made up for it. Great customer service!Kathy G. | First Impressions
$80 for three hours is pretty far from reasonable.Calvin K.
El cliente no dejó un comentario.TIAN J.
Keep doing what you're doing.CLIFTON R.
Great service, people working seem to enjoy their job. Everything was easy & handled in fast service with a great attitudeJulian M.
Good experienceRHONDA C. | Overall Experience
El cliente no dejó un comentario.Jason V.
The guys were great. They did it allron C.
Employee was not wearing a mask. They completely ignored all the information I filled out online for the reservation and had me tell them the info again, across the desk. Another employee was extremely put out that I asked to change the phone number on the account, but it took them about 5 seconds to actually do it. The last time I used this place, they locked up for the night and blocked in the truck that I was supposed to use. I was told by the store employee to just drive over the curb to get the truck out. I will not be using this place again, but I also have no plans to ever rent u-haul again if the employees face no consequences for failing to wear a mask and helping spread a pandemic that has killed my friends.ANDREW B.
El cliente no dejó un comentario.Jeffrey P.
Nice ladyDana H.
El cliente no dejó un comentario.REXIENE L.
El cliente no dejó un comentario.Joy C.
El cliente no dejó un comentario.Adam G.
El cliente no dejó un comentario.Deland P.
El cliente no dejó un comentario.Ronald G.
El cliente no dejó un comentario.Lawrence S.
I did an online check in so I wouldn't have to go in. The guy insisted that I had to go in. Said online checking didn't eliminate having to go in. I had to go through everything just like I had just walked in off the street. Had to pay again, upload my dri ers license again and had to pay again. Terrible experience. When I brought the trailer back, he told me I had to wait. He was washed a truck!GARY S.
El cliente no dejó un comentario.LAURENCE L.
El cliente no dejó un comentario.SUZANNE L.
I reserve a car hauler using online reservation. We have a corporate account. I reserved it at one location but when I arrived it was already assigned to another customer. They assured me this location had the trailer and sent me across town to pick it up. When I arrived, got to the counter to check in, they in fact did not have it. Fortunately the gentleman was able to set me up with something similar. This saved my day. I feel that if your system could communicate in real time between all locations this sort of thing would not happen and it would improve overall customer satisfaction. Secondly, maybe they could call ahead to verify verbally.Roosevelt P.
limited parking space or parking lot is blocked by trucks.Sivaganeshvarma D.
El cliente no dejó un comentario.James F.
It turns out my car wasn't chained down. The technician at the drop off said I was lucky that my car stayed on the dolly.Joanna C.
Keep the same personal, no lines and they were very professionalDebra R.
The staff was friendly and very helpful. The rental process was quick and easy. So was the return. No complaints what so ever.NUVIA G.
Charged an extra day for turning dolly in an hour late, give me some grace next timeDustin D.
Great team, and great service!Stephen S.
El cliente no dejó un comentario.CHAD W.
El cliente no dejó un comentario.CHAD W.
A couple of factors influenced my thoughts on the location: 1. The street corner this is located on is in a high-crime area, making me hesitant to leave my personal car into the evening. 2. I interacted with two employees. Both were helpful, one smelled like marijuana.Nicholas J.
The pick up and drop off experiences were great. The staff was very friendly and helpful!Alyssa W.
Do not give them a break truck A customer rents a truck because they have a job to do. Time is everythingSharon A.
El cliente no dejó un comentario.ALEXIS P.
Every single person we spoke with was so friendly and helpful. This was hands down our best rental experience. They made things so easy and we needed an extra day and they were so helpful. Thank you guys.Devin S.
El cliente no dejó un comentario.Jeffrey M.
El cliente no dejó un comentario.Teresa N. | Overall Experience
El cliente no dejó un comentario.Charles D.
El cliente no dejó un comentario.Teresa N. | First Impressions
My unit was broken into during business hours and the agent removed my insurance from my reservation without being asked to therefore eliminating them the insurance the agent remembered I should have had and I was told it was an error in their end and it would be corrected only to get a non sympathetic call from the GM telling me there was nothing to be done and it's a loss I have to recover. There's no security no one to run of solicitors sitting around watching you unload. Overall worst experience ever encountered I will not return nor refer anyone to this location.Amena S. | Overall Experience
El cliente no dejó un comentario.Melody W. | First Impressions
I love this business and yall staff so goodshaila h. | First Impressions
Gracias por el servicio de almacenamientoBrenda M. | Overall Experience
Only needed my storage unit for one month for moving I work some crazy hours I did like the fact that if I needed access to my unit at 2:30 in the morning I was able to do so you guys were there when I needed a unit to store my stuff I will refer people to you in the future thank you so very muchchris p. | Overall Experience
El cliente no dejó un comentario.Daeja M. | First Impressions
My experience with U-Haul and its staff has been exceptional and has exceeded my expectations. I would like to personally commend the manager, Julie Moe, who has been especially personable, professional and has made what has been a very difficult time for me less stressful by her welcoming smile and approachable demeanor. She is definitely an asset to your company!ladonna p. | Overall Experience
El cliente no dejó un comentario.james d. | Overall Experience
El cliente no dejó un comentario.Lynette C. | Overall Experience
What a great staff... definitely will not go to another U-Haul facility.... you guys have my full loyalty, once again thank you.Lynette C. | First Impressions
Good job.Robert H. | Overall Experience
When closing a account for a storage room it was not closed like we were told it would be and I was sent a bill notice when I shouldnt of.Heather B. | Overall Experience
Everybody was very helpful.Robert H. | First Impressions
The manager was never available. The unit I rented had a mouse/rat infestation. My belongings were covered in feces as was the unit. I was sick at the sight of so much rat/mice poop.HORRIBLE EXPERIENCAntoinette V. | Overall Experience
Great location, reasonably priced &great peopleShakyra C. | Overall Experience
Very helpful and friendly staff only thing is they heed an elevator to move things upstairs I am disabled so I can’t do stairs very well .but other than that it’s all good so far 😀Debbie S. | First Impressions
The customer service representatives were helpful. Every manager I spoke to was not very helpful with a quick turnover. The new manager blames all the previous managers, but every manager is Uhaul.lisa f. | Overall Experience
Disorganized, associate could not fulfill reservation. Charged me before confirming availability and could not refund me at the time. Still waiting for refund and contact from manager.Alicia M. | First Impressions
Would of been perfect had I not had to wait so long, but it was fast, efficient, and the guy was really nice.so that's why I give a 4/5Derek R. | First Impressions
I had an excellent experience with the U Haul team at this location, I would not hesitate to recommend them to a friend. Thank you again.Paul K. | Overall Experience
you guys were so helpful thank you so muchALVINA C. | Overall Experience
Did not get a confirmation that my storage unit was turned in and that we are no longer using it. Other than that, great all around!daniel s. | Overall Experience
Keeps everyone informed by emailWinford W. | First Impressions
I needed the Uhaul for one day to get some belongings of my deceased brother. It was a round trip from Tulsa to Oklahoma City, I did not have the truck for 24 hours but was charged for 2 days.Kathy W. | Overall Experience
Travis went above and beyond to make sure that I did mot lose my property because of lack of payment on my part. For that I'm ever so grateful and thankful. Two thumbs up to Travis and the rest .Thomas M. | Overall Experience
Chris the employee at the Uhaul on 61 and Peoria was so helpful and showed me different storage areas and help me choose the one that was right for me. He has helped me with a truck rental as well.Yolanda L. | First Impressions
the moving truck was a Ford 15 footer. Wow What A great truck. A V-10 and smooth as butter'. With Power to spare completely Full of Stuff. I Passed Everything. All that was neededPaul B. | Overall Experience
The unit leaked water from the ceiling. The water destroyed some very expensive computers. It soaked our sectional couch, leaving weird mineral deposit marks. It still smells like mildew.Jeff B. | Overall Experience
I would like to thanks all the staff members fo always helping me when I had a question about my storage!! You guys are awesome!!!!Laquinta G. | Overall Experience
I didn't actually store the U-Box at the facility and didn't visit the site so can't answer the questions above. But Jodee, the driver, was extremely helpful & communicative - would recommend to all!katherine m. | Overall Experience
Customer service was excellentMichelle A. | Overall Experience
Keep up the good work.MATTHEW P. | Overall Experience
Excellent service. Got me in and out without issue and ended up saving money. Keep up the good work.MATTHEW P. | Reservación
the 61st n Peoria team are all very nice and helpful. their customer process is kinda slow - due to the variety of customers and requirements etc - which makes it hard for them to quickly helpChip G. | Overall Experience
Customer service was great.Monique R. | Reservación
My only concern was that there are a lot of homeless people that hang around the propertyTERRY J. | Overall Experience
The staff was very helpful and super nice. I always have a positive experience.Amy H. | Overall Experience
Love the staff real cool peopleAshley H. | Overall Experience
Every one of your employees there was not only probably the most friendly but they were helpful and just very courteous. GraciasDiane A. | Overall Experience
One staff always did his best to take care of meApril R. | Overall Experience
I have to say the only good part of this place was the nice young man that helped me! The amount of items that were damaged to to mouse and rat droppings was heartbreaking! Not worth the monthly rent!KAREN G. | Overall Experience
All my belongings that were stored there were stained with mouse droppings... and urine, dead mice through out.... the vehicle was NOT in good working order no AC and I had to drive 8 HRS.JOHN C. | Overall Experience
The staff was always very courteous and the building well maintained.Lisa S. | Overall Experience
Would totally use them again! We also used the movers and they were awesome!Megan G. | Overall Experience
would choose this for my storage in the futureFLORA G. | Overall Experience
Uptownanthony t. | Overall Experience
My storage was nice on the first floor and had temperature control so my stuff was safe and not damaged. If I ever need it to store my stuff again I would returnStephanie O. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!