Ashlee was very patient and kind during a stressful time.
Shawn B. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage at Peoria Plaza
Testimonials From Recent Customers
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Ashlee gave me the best customer service I have received in a long time. She know's what she's doing and genuinely cares about providing the best experience possible.
Peter S.We were scheduled to pickup our equipment at the Kiefer location and were never notified that it would not be there. At the time of pickup in Kiefer we were told we had to go to 61st and Peoria. Instead of spending about $20 in mileage we spent $50 due to the long drive to 61st and Peoria and back. This was a very disappointing experience and we will not be using U-Haul again.
Michael S.Pay your employees a little more to attract and sustain a little higher grade of personnel. Put in some incentives and rewards for the behavior that you want to see more of. The staff seemed nervous like they were being watched by the central location, which in turn made me a little uncomfortable, because now I was being watched too. If there was a local family owned truck or trailer rental facility with good equipment, I would go there instead of U-haul, just like I would go to a good local family owned restaurant instead of a national chain. I also don't think I would want to work for U-haul based on how uncomfortable and controlled the U-haul employees appeared to be. Who wants to be a slave? I understand U-haul has a massive number of locations to keep track and certainly systems and surveillance are needed, and honestly I don't know if I could do any better? Maybe U-haul is just too big?
Jean H.Was very pleased with the efficiency of service
andrea K.Have more staff available in the afternoon to help customers. There was only one office attendant available to help 4+ customers
Gabe W.Lady in Front was Amazing 🕊🌬ï¸🍀
LORAN S.Good people
Jim W. | Online Move InIt's the only location we use in Tulsa OK. The folks are great and they always have what we need.
DENNIS D.Every person there was friendly and very helpful. The agent that checked me in was extremely helpful and very nice. She went overboard for a customer. The man who checked me back in was very friendly and efficient which allowed me to be on my way. Great people at this location!
William F.Very clean not a spot in site
tiffany D.Friendly personal and excellent service at this location.
Nathaniel G.It took me 1.5 hours to get the trailer and get out of the door. The first trailer that was assigned was not at the location and the process had to start all over again after I was asked to walk the entire parking lot looking for a unit that was not there. The trailer that I ultimately ended up with had side lights that did not work. Overall this was not a pleasant experience on what was already a stressful day.
William B.Great experience. Will use U-Haul again.
Don R.All perfect
Lisa M.Absolutely nothing ! U-haul team is incredible. Super friendly, courteous ,Informative, professionals. The whole facility was “super clean & sanitary at all three locations I had the pleasure of conducting business with. From they're one location in Tennessee into the two in Tulsa. All of the above, one satisfied customer! Thanks again to all of you at U-haul you guys are awesome!
Joseph M.Nothing. Great service, very nice staff!
Christopher W.I dropped off the trailer at exactly 10 am the designated time. The attendant disconnected the trailer and never checked the trailer in charging my account a extra $130.00 This money was need for other things and was taken out of my account . Mistakes like this shouldn't happen and will not recommend anyone to Uhaul for theft of money from one's bank account is unacceptable.. Good day E.C
Eddie C.Friendly staff. Pickup and drop off were easy and fast. ¡Gracias!
Jon C.Staff went above and beyond expectations and I was extremely pleased with service.
Anthony H. | First ImpressionsN/C
SHELAH F. | Overall ExperienceDouble check trailer lights are in working order before customers rent them. The trailer I rented the right side brake and turn signal light were out. The lady asked if I was comfortable driving with it/ if I wasn't we could switch trailers.I was already hooked up to it and to cause less hassle for both of us I said it was fine since I knew the car I was gonna be towing was low enough you could still see my truck lights
Riley B.The process of renting this truck was more annoying than it could have been. There was no signage to indicate where customers should park, the check-out process is too much left to the customer. and while I realize this is probably a corporate process, there could be more hands-on assistance.
Jill L.Had a wonderful experience at UHaul. Will use this location again.
RONALD G.N/C
SHELAH F. | First ImpressionsRandy and Nancy were so helpful. The corner they are located on is horrible. That area is infested with street gangs and violence. They are a shining light in a dark spot of the city. U haul corporate office should be pushing hard on Tulsa city to clean up Peoria street.
nate B.This location is normally hectic and understaffed but on Easter Sunday it was less busy and all the workers were great.
Rod H.All was good! Thank you.
TAMRI S.Refund customer $ back same day
brian S.Everyone I talked to was very kind that's why I always go to that location and the operators are amazing. I have always been treated with kindness I'm greatful for all the help when I'm not thinking straight. Thank you for also leanding an ear when needed
Kim F.Better customer service skills.
shaletha P.Billed for four gallons of fuel and my total milage was under 5 miles. Never let the truck idle to burn fuel. RIPOFF!!!
Mitch K.Great service and product. Job well done
DAVID T.Second time rented from this location in the last few months. One was our son and the other us. Both times were difficult. On first rental, showed up to get the moving truck and after confusion was told to go to Broken Arrow to obtain the rental. This resulted in several extra hours and considerable more cost because of the additional mileage. This time, showed up at appointed time and told no trailer and would have to go to another location. The employee was overwhelmed and stated that I had received a text or email informing of the location change. The time was 4:30 PM, and closing. Did not recall receiving any notification so checked email and text with zero communication. Exasperated, the employee went outside and determined by surprise that the trailer had been returned and was available. When connecting the trailer, it was obvious the trailer had been in the same position for considerable time because the trailer tongue had a pile of leaves that had accumulated around the tongue. Additionally, the ball hitch receiver definitely had an issue because it was extremely difficult to remove the hitch during the rental. A truck jack had to be used to remove the hitch from my truck. Unfortunately, UHaul realizes they are the only real game in town and an take advantage of customers that need a moving truck or trailer. Would never use again if other viable options.
Charles R.Nothing was a great experience
Anna P.Location was rude rushed out the door didn't close out the ticket when I return the vehicle. I hate that I'll have to go up there to cuss people out just so they can get that to get closed out. It shouldn't be like that.
Michelle J.Excellent services - No issues
Valdemar A.You're doing fine
John O.Not scam people out of their money by charging them false fees. And list that there will be a cleaning fee in the predicted charges. Terrible terrible service. Will never recommend.
Ashley A.Everything went great the only thing is I checked in online and never received a receipt
Christopher R.Lady behind desk was rude
HARRIET Z.If the reservation calls for. dolly and a furniture mover, that should be with the rental, and if not the customer should be notified that they will not be present.
Justyn H.This facility is in a rough area of town with high security risks. Windows get smashed, people get robbed, people get shot and lots of gang activity. Not to mention the hours close sooner then listed due to the crime and area. I moved out over a year ago and when I asked how to close my account I was told to send an email which I did. It has been a year and several times I have called and notified that I left state and closed out before I left, yet you keep charging me. Everytime I talk to someone, they are new. The crime is so bad that staff don't stay long so obviously messages don't get passed down. I left my keys to my lock and everything when I moved in April 2022.
Jennifer S. | Overall ExperienceHave enough personnel tending to clients. I couldn't move the driver's seat forward enough to reach the gas pedal. Had to use my purse on my lower back to help me do so. The driver's seat had pet hair and the interior back part of the van had a dried liquid stain.
maria D.Friendly service, pleasant experience.
DOUG M.Want be a nect time
Ronald H.Great staff, it would be nice if the location could be updated.
Maurice S.interior engine cowling was not replace correctly. I had a loud HOWL for 12 hours.
THOMAS W.Helpful!
diana h. | Overall ExperienceImprove Check-in Video
RONALD R.The only difficulty I had was having to carry my things up the stairs to the second floor.
Daniel D.I'm very satisfied
Andrew S.Hire new staff. Went in to ask if there were furniture pads and the guy at the front yelled at us and forced us to check in in the front. I said I wanted to use the app and he wouldn't let me. When I arrived he took the keys from me and would not let me turn them into the safety box myself. He's very scary.
Echo V.The text asking me to inspect the unit arrived with another text thanking me for renting. I never saw the inspection text. When I filled the van up to full as required per the sheet you gave me, it required 6.6 gallons- AN AMAZING AMOUNT FOR ONLY DRIVING 23 MILES! Not only did you manager tell me it was impossible to even do an on-store credit on future rentals- he told me to have a nice day and hung up the phone. Seems to be exceptionally poor customer relations to a customer that has to do that same rental pattern (with more mileage) several more times before May.
Thomas M.It was great
james O.The staff is very helpful.
Daniel D. | First ImpressionsIf you need help with movers I strongly suggest kmul movers. They can be contacted through U-Hauls app. They are the most respectful, price reasonable, attentive, considerate movers I have come across. 5 for them
lajuana m. | First ImpressionsHello, I tried to do the closing procedures on the 20 ft. U-Haul that I rented for February 5 and I did turn my truck in at 8:39 pm. I tried going online the website is just not being cooperative and they want to charge me for not doing that procedure online which I think is total bullshit, I think this is poor customer service we turn the truck in we locked it up. Apparently there was little bit of things in the back of the truck. ( little pieces of wood) Nothing terrible whatever drop the key in the night box, etc. you can see me pulling into the property on the cameras if you guys even got any cameras, which I think is totally unfair that you guys charge me an extra fees on this, you guys need to look into this and I would appreciate my money back I will never use you again ever
Marie S.Helpful, they worked with my schedule and found me the right Vehicle which was clean and ready at the time I needed it.
diane A.This was my first experience utilizing U-haul, and it was a pleasant one. Mark Hartley was cordial -- very patient and professional. I would highly recommend this particular U-Haul Moving & Storage
denise f. | Overall ExperienceOil the latches and doors.....
Doug H.Very helpful staff and accommodating!
diana h. | First ImpressionsI really like the manager he was very sweet and very helpful I appreciate that this move was very stressful
PATRECIA R. | Overall ExperienceMoisture in the unit. Paid for insurance and my mattress and other things were moldy. Manager told me insurance doesn't cover that. Basically wasted my money paying for insurance. All I wanted was my bed to be replaced and got nothing but a rude response. I'll never use uhaul again
Nicholas I. | Overall ExperienceWhen I first arrived, my $99.00 reservation was not honored. I had movers waiting on me so I had to pay $139.00 while no Manager was on-site to help the situation. I was also told that they did not honor the free 1st month rent after paying over $1400.00 for the truck. Then once moved in I met with Mark Hartley the manager who advised that the reservation that i I had was for a 2nd story unit He said i could move into a the 2nd story unit but the 1st story unit was all ready loaded. Witch meant that I woul have to pay movers again to move at my expense. I did get a free month rent for compensation for the mix-up. In April and in June I went to the storage unit to retrieve some boxes. The Air Conditioner was out and it was over 100 degrees inside the Climate controlled unit. I made it aware to the people working there and thy advised that the AC was broken without an ETA as when it would be fixed. This happened several times. On July 28, 2022, I went back to retrieve more boxes and found the Air Conditioner leaking and had another a 1/4 of an inch of water which had gotten under the door of my unit A4190 along with other Units as well.i notified Rita working jn the office. She advised that she had told Mark Hartley about this. So I came to the unit for what I thought would be a few minutes that lasted 2 1/2 hours soaking up water out of my unit with no help from management. Jim Smith was notified and finally Mr Hartley along with Rita came to help. I only received help after asking and the only compensation I received was another free month's rent. THIS MANAGEMENT IS THE WORST CUSTOMER EXPERIENCE THAT I HAVE ERVER EXPERIENCED. MR. SMITH DID CALL ME BACK AND I ADVISED HIM OF THIS AND HE WAS NOT VERY HELPFUL. I WILL NEVER DO BUSINESS WITH UHAUL AGAIN AND WILL REFER ALL OF MY FRIENDS AND FAMILY TO STAY AWAY FROM UHAUL. THIS IS UNACCEPTABLE TO HAVE THE WORST CUSTOMER SERVICE IN MY LIFE. GOODBYE UHAUL!!!!!!!!!
Stephen B. | Overall ExperienceFelicia took care of me and did her best to accommodate me with my U-Haul and storage I appreciate her going over and beyond!!
SHARLEN S. | Overall ExperienceI am homeless right now your manager said that I made him lose two possible storage customers he didn't explain exactly why
Carl J. | Overall ExperienceThe staff was rude untrained and very unprofessional. It took a month to close the unit out along with many calls to customer service. I will never rent another storage unit from UHAUL.
Fred b. | Overall ExperienceSunday staff was excellent. They did a great job and helped out. Very different from our pick up location.
Jason C. | First ImpressionsThe people that worked at this location were wonderful! (All 3 of them.) They went above and beyond what I needed. Cedric was so helpful, professional, and kind. It was a neat experience- following days of travel, moving, and preparation.
LACY L. | First ImpressionsKeep up with your gd works
deborah a. | Overall ExperienceWas quoted a climate controlled unit with a valid reservation number for 99.00. After arriving at 6105 S Peoria there was only one person working with absolutely no knowledge of Uhaul Storage and pocilicies. Was told that they did not honor the free one month rental and was quoted 139.00 for the same Storage room that I had a reservation for at 99.00 per month. After a brief phone call he advised he could Not help me that they did not honor the quote or reservation. I had movers standing by waiting costing me money and the person working with me left me standing there to serve other customers. THIS IS UNACCEPTABLE COUSTOMER SREVICE AND I WANT SOMETHING DONE.
Stephen B. | First ImpressionsDidn’t have paper work ready
Chester S. | First ImpressionsMark and his crew were professional and easy to work with.
Dorothy H. | Overall ExperienceSome of our things were stolen from the storage unit!
CRISEAOUS G. | Overall ExperienceThis was one of the worst experience with U-Haul, the people at the counter where rude, we had to stand around and wait would not honor the U-Haul website prices. They laughed in my face then literally told me that I didn't know "for sure" that they where laughing at me. Concerned about loosing my things or something "happening" to them if I go into greater detail. Spoke to someone at U-Haul which was very nice till she transferred me and I got hung up on... I should have used Penske they where cheaper anyway
jennifer M. | First ImpressionsStorage unit was broken into and vandalized as well as water damage to my stuff clothing couch and antique furniture ruined due to rodents and water as well as things broken and destroyed because security was non existent would not recommend uhaul to my worst enemy very dissapointed
Angela M. | Overall ExperienceLady at 61st & Peoria in Tulsa was a pleasure to deal with, great people skills & professional
Frank J. | First ImpressionsMark was fabulous! Great service! The check in process was simple and being able to return my one-way truck and tow dolly at the same location as my storage unit is the best part of moving my household by myself. A big win for U-Haul. You will have my repeat business
Dorothy H. | First ImpressionsNo comment
EVANGELINE W. | First ImpressionsThe staff there on the day I moved out was the protocol of customer service available but not in the way, helpful but not obnoxious. Kudos to the staff working Saturday October 16, 2021. I would recommend because of them.
VANESSA S. | Overall ExperienceAlways helpful and safe and secure facility.
TODD P. | Overall ExperienceThis unit did not honor my 1st month room free. They did not have the room available the same as described on the app. They had attitude. The manager kept saying what he wouldn't do via telephone but made no effort to resolve directly. They said I could dispute with customer service. Customer service was not helpful and didn't care about when I told them in the future I would use Penske. My treatment was poor.
Jon V. | Online Move InWhile the location of this storage facility is not ideal, the manager Mark is beyond helpful. I live out of state and I feel so much better knowing Mark is watching over things here. He let me know immediately when someone cut my lock off my unit. He sent me pictures to help me determine if anything had been taken. And he replaced the lock on it for me. All of this was above and beyond and so helpful as I was not in a position to come back to Tulsa at the time. When I did make it back to Tulsa he took the time to walk with me to my unit to double check everything was as it should be. What could have been a nightmare to deal with was much more manageable because of the assistance of the manager Mark.
Brandi G. | First ImpressionsStorage unit was sold 3 days after large payment was made and prior arrangements made with location management and all I got was im sorry and the manager wasn't used to a facility like this one. He didn't double check notes and payments on units before storage sales. Wasn't reimbursed for what was losted
OLEANA M. | Overall ExperienceAll of my clothes got ate by mouse so no I'm good on you guys but thanks for letting me rent you guys storage for some months and going up on my renting a unit
latasha D. | Overall ExperienceSunday stomershe young man that was efficiently working 3 customers at a time was amazing.
Kathy G. | Overall ExperienceAlthough short-term it was a pleasant experience and I will be doing business there again
dawn K. | Overall ExperienceThe price for my unit wasn't what was advertised on the wall I was told they were in the process of changing price yet it was still posted the process took a little longer than I expected other wise it was a good experience
rita b. | First ImpressionsOnce again, after the frustrating experience of Uhaul's terrible website, the people at the storage facility made up for it. Great customer service!
Kathy G. | First ImpressionsGood experience
RHONDA C. | Overall ExperienceMy unit was broken into during business hours and the agent removed my insurance from my reservation without being asked to therefore eliminating them the insurance the agent remembered I should have had and I was told it was an error in their end and it would be corrected only to get a non sympathetic call from the GM telling me there was nothing to be done and it's a loss I have to recover. There's no security no one to run of solicitors sitting around watching you unload. Overall worst experience ever encountered I will not return nor refer anyone to this location.
Amena S. | Overall ExperienceI love this business and yall staff so good
shaila h. | First ImpressionsGracias por el servicio de almacenamiento
Brenda M. | Overall ExperienceOnly needed my storage unit for one month for moving I work some crazy hours I did like the fact that if I needed access to my unit at 2:30 in the morning I was able to do so you guys were there when I needed a unit to store my stuff I will refer people to you in the future thank you so very much
chris p. | Overall ExperienceMy experience with U-Haul and its staff has been exceptional and has exceeded my expectations. I would like to personally commend the manager, Julie Moe, who has been especially personable, professional and has made what has been a very difficult time for me less stressful by her welcoming smile and approachable demeanor. She is definitely an asset to your company!
ladonna p. | Overall ExperienceWhat a great staff... definitely will not go to another U-Haul facility.... you guys have my full loyalty, once again thank you.
Lynette C. | First ImpressionsGood job.
Robert H. | Overall ExperienceWhen closing a account for a storage room it was not closed like we were told it would be and I was sent a bill notice when I shouldnt of.
Heather B. | Overall ExperienceEverybody was very helpful.
Robert H. | First ImpressionsThe manager was never available. The unit I rented had a mouse/rat infestation. My belongings were covered in feces as was the unit. I was sick at the sight of so much rat/mice poop.HORRIBLE EXPERIENC
Antoinette V. | Overall ExperienceGreat location, reasonably priced &great people
Shakyra C. | Overall ExperienceVery helpful and friendly staff only thing is they heed an elevator to move things upstairs I am disabled so I can’t do stairs very well .but other than that it’s all good so far 😀
Debbie S. | First ImpressionsThe customer service representatives were helpful. Every manager I spoke to was not very helpful with a quick turnover. The new manager blames all the previous managers, but every manager is Uhaul.
lisa f. | Overall ExperienceDisorganized, associate could not fulfill reservation. Charged me before confirming availability and could not refund me at the time. Still waiting for refund and contact from manager.
Alicia M. | First ImpressionsWould of been perfect had I not had to wait so long, but it was fast, efficient, and the guy was really nice.so that's why I give a 4/5
Derek R. | First ImpressionsI had an excellent experience with the U Haul team at this location, I would not hesitate to recommend them to a friend. Thank you again.
Paul K. | Overall Experienceyou guys were so helpful thank you so much
ALVINA C. | Overall ExperienceDid not get a confirmation that my storage unit was turned in and that we are no longer using it. Other than that, great all around!
daniel s. | Overall ExperienceKeeps everyone informed by email
Winford W. | First ImpressionsI needed the Uhaul for one day to get some belongings of my deceased brother. It was a round trip from Tulsa to Oklahoma City, I did not have the truck for 24 hours but was charged for 2 days.
Kathy W. | Overall ExperienceTravis went above and beyond to make sure that I did mot lose my property because of lack of payment on my part. For that I'm ever so grateful and thankful. Two thumbs up to Travis and the rest .
Thomas M. | Overall ExperienceChris the employee at the Uhaul on 61 and Peoria was so helpful and showed me different storage areas and help me choose the one that was right for me. He has helped me with a truck rental as well.
Yolanda L. | First Impressionsthe moving truck was a Ford 15 footer. Wow What A great truck. A V-10 and smooth as butter'. With Power to spare completely Full of Stuff. I Passed Everything. All that was needed
Paul B. | Overall ExperienceThe unit leaked water from the ceiling. The water destroyed some very expensive computers. It soaked our sectional couch, leaving weird mineral deposit marks. It still smells like mildew.
Jeff B. | Overall ExperienceI would like to thanks all the staff members fo always helping me when I had a question about my storage!! You guys are awesome!!!!
Laquinta G. | Overall ExperienceI didn't actually store the U-Box at the facility and didn't visit the site so can't answer the questions above. But Jodee, the driver, was extremely helpful & communicative - would recommend to all!
katherine m. | Overall ExperienceCustomer service was excellent
Michelle A. | Overall ExperienceKeep up the good work.
MATTHEW P. | Overall ExperienceExcellent service. Got me in and out without issue and ended up saving money. Keep up the good work.
MATTHEW P. | Reservaciónthe 61st n Peoria team are all very nice and helpful. their customer process is kinda slow - due to the variety of customers and requirements etc - which makes it hard for them to quickly help
Chip G. | Overall ExperienceCustomer service was great.
Monique R. | Reservación