Comentarios de los clientes para U-Haul Moving & Storage at Peoria Plaza

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Peoria Plaza

Clasificación general:

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cynthia B.
Clasificación:

El cliente no dejó un comentario.

rita b. | First Impressions |
Clasificación:

The price for my unit wasn't what was advertised on the wall I was told they were in the process of changing price yet it was still posted the process took a little longer than I expected other wise it was a good experience

Vicki D.
Clasificación:

El cliente no dejó un comentario.

JANET K.
Clasificación:

El cliente no dejó un comentario.

Margaret B.
Clasificación:

Regarding the UHaul app: It would be helpful if it was integrated with a reminder to pick up the items that were ordered such as the handcart and furniture dolly. These items were not automatically put inside of the truck. We lost a lot of time having to go back and pick them up. Also, it would be a good idea to remind people that you do not have straps inside your trucks and they have to be purchased separately. It's very frustrating to spend time going back-and-forth when time is of the essence on moving day. It would be helpful if it was integrated with a reminder to pick up the items that were ordered such as the handcart and furniture dolly. These items were not automatically put inside of the truck. We lost a lot of time having to go back and pick them up. Also, it would be a good idea to remind people that you do not have straps inside your trucks and they have to be purchased separately. It's very frustrating to spend time going back-and-forth when time is of the essence on moving day. The employees were friendly and waiting, but it was frustrating because the app and order did not indicate that we had to buy straps separately and pick up the items we already paid for and put them inside the truck ourselves.

JERE Z.
Clasificación:

Quick and professional check-in

Cindy B.
Clasificación:

The front desk workers were great! Very helpful and friendly. We will use this location again.

Loretta C.
Clasificación:

El cliente no dejó un comentario.

DANIEL E.
Clasificación:

Good customer service

CHRISTOPHER G.
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El cliente no dejó un comentario.

DIANNA S.
Clasificación:

Staff was always informative and took care of all of my questions. Thank you. D

Jay Z.
Clasificación:

El cliente no dejó un comentario.

dawn K. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

PRESTENE G.
Clasificación:

Communication within the staff.

Vicki B.
Clasificación:

El cliente no dejó un comentario.

DANIEL S.
Clasificación:

El cliente no dejó un comentario.

MORLA T.
Clasificación:

I reserved my truck days in advance, but when I arrived at the location, the reservation showed as cancelled. The representative we initially dealt with was great, and he hit the "un-cancel" button, which he and I were both surprised existed. He had to handle someone else, and had another young guy (seemed new) take over, and this guy said we had to return the truck by 4pm even though my reservation was for 7 hours and it was noon. He also did not know how to do anything and was asking for help throughout the transaction. We had to do the move that day, so there really wasn't any other option, so we moved forward. When we got out to the truck, I asked him about the furniture dolly I had reserved. He stated that he had not bothered to look at my reservation, so he didn't know what was on it, and asked me to give him my printout. I did,and he said he didn't know where they were but he would be back. He came back a few minutes later, and I was informed that they were out of them. My husband opted to take an appliance dolly that was sitting out in the walkway, because it's better than nothing, and the guy said that was fine, but we were not thrilled. We had already been there 45 minutes and at this point we were burning daylight. This item made it much harder to move what we needed to than a regular dolly would have. The return went smoothly at least, got there right at 4, I waited inside for a few minutes, and the representatives inside were running back and forth and leaving the desk unattended to help other people, so instead I used the online return, took pictures, and just dropped the keys in the slot. I'll never use that location again. I've used U-Haul a bunch of times, and never had such a hard time with them as I did that day. I'll use another location if I need them in the future.

IAN G.
Clasificación:

This is the absolute worst customer service I have ever received. I have been billed incorrectly, I called the store to correct this issue and spoke to Brandon. Brandon was rude, unprofessional, and unwilling to help my situation. When I asked to speak to a manager instead, he told me she's not there and won't know when she will be back, saying sorry about you and hung up on me. I need someone from Uhaul to contact me immediately. 918-640-1366.

MICHAEL P.
Clasificación:

El cliente no dejó un comentario.

Linda B.
Clasificación:

El cliente no dejó un comentario.

Jeremy T.
Clasificación:

I was charged for 13gal of gas even though I put gas back in it. I'll be using a different rental company in the future

Kathy G. | First Impressions |
Clasificación:

Once again, after the frustrating experience of Uhaul's terrible website, the people at the storage facility made up for it. Great customer service!

Calvin K.
Clasificación:

$80 for three hours is pretty far from reasonable.

TIAN J.
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El cliente no dejó un comentario.

CLIFTON R.
Clasificación:

Keep doing what you're doing.

Julian M.
Clasificación:

Great service, people working seem to enjoy their job. Everything was easy & handled in fast service with a great attitude

RHONDA C. | Overall Experience |
Clasificación:

Good experience

Jason V.
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El cliente no dejó un comentario.

ron C.
Clasificación:

The guys were great. They did it all

ANDREW B.
Clasificación:

Employee was not wearing a mask. They completely ignored all the information I filled out online for the reservation and had me tell them the info again, across the desk. Another employee was extremely put out that I asked to change the phone number on the account, but it took them about 5 seconds to actually do it. The last time I used this place, they locked up for the night and blocked in the truck that I was supposed to use. I was told by the store employee to just drive over the curb to get the truck out. I will not be using this place again, but I also have no plans to ever rent u-haul again if the employees face no consequences for failing to wear a mask and helping spread a pandemic that has killed my friends.

David O.
Clasificación:

Good

Jeffrey P.
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El cliente no dejó un comentario.

Dana H.
Clasificación:

Nice lady

REXIENE L.
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El cliente no dejó un comentario.

Joy C.
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El cliente no dejó un comentario.

Adam G.
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El cliente no dejó un comentario.

Deland P.
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El cliente no dejó un comentario.

Ronald G.
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El cliente no dejó un comentario.

Lawrence S.
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El cliente no dejó un comentario.

GARY S.
Clasificación:

I did an online check in so I wouldn't have to go in. The guy insisted that I had to go in. Said online checking didn't eliminate having to go in. I had to go through everything just like I had just walked in off the street. Had to pay again, upload my dri ers license again and had to pay again. Terrible experience. When I brought the trailer back, he told me I had to wait. He was washed a truck!

LAURENCE L.
Clasificación:

El cliente no dejó un comentario.

David O.
Clasificación:

Good

SUZANNE L.
Clasificación:

El cliente no dejó un comentario.

Roosevelt P.
Clasificación:

I reserve a car hauler using online reservation. We have a corporate account. I reserved it at one location but when I arrived it was already assigned to another customer. They assured me this location had the trailer and sent me across town to pick it up. When I arrived, got to the counter to check in, they in fact did not have it. Fortunately the gentleman was able to set me up with something similar. This saved my day. I feel that if your system could communicate in real time between all locations this sort of thing would not happen and it would improve overall customer satisfaction. Secondly, maybe they could call ahead to verify verbally.

Sivaganeshvarma D.
Clasificación:

limited parking space or parking lot is blocked by trucks.

James F.
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El cliente no dejó un comentario.

Joanna C.
Clasificación:

It turns out my car wasn't chained down. The technician at the drop off said I was lucky that my car stayed on the dolly.

Debra R.
Clasificación:

Keep the same personal, no lines and they were very professional

NUVIA G.
Clasificación:

The staff was friendly and very helpful. The rental process was quick and easy. So was the return. No complaints what so ever.

Dustin D.
Clasificación:

Charged an extra day for turning dolly in an hour late, give me some grace next time

Stephen S.
Clasificación:

Great team, and great service!

CHAD W.
Clasificación:

El cliente no dejó un comentario.

CHAD W.
Clasificación:

El cliente no dejó un comentario.

Nicholas J.
Clasificación:

A couple of factors influenced my thoughts on the location: 1. The street corner this is located on is in a high-crime area, making me hesitant to leave my personal car into the evening. 2. I interacted with two employees. Both were helpful, one smelled like marijuana.

Alyssa W.
Clasificación:

The pick up and drop off experiences were great. The staff was very friendly and helpful!

Sharon A.
Clasificación:

Do not give them a break truck A customer rents a truck because they have a job to do. Time is everything

ALEXIS P.
Clasificación:

El cliente no dejó un comentario.

Devin S.
Clasificación:

Every single person we spoke with was so friendly and helpful. This was hands down our best rental experience. They made things so easy and we needed an extra day and they were so helpful. Thank you guys.

Jeffrey M.
Clasificación:

El cliente no dejó un comentario.

Teresa N. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Charles D.
Clasificación:

El cliente no dejó un comentario.

Natasha S.
Clasificación:

The employees at this location were very efficient and helpful. They made the transaction a pleasant and easy process.

Mark K.
Clasificación:

Provide info on how to lock trailer onto the vehicle so it won't be stolen.

Kent S.
Clasificación:

They charged for gas when I already refueled and refused to refund. The app did not work. They forgot the appliance dolly. They did not mark obvious damage to the vehicle.

Peggy E.
Clasificación:

El cliente no dejó un comentario.

Teresa N. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Amena S. | Overall Experience |
Clasificación:

My unit was broken into during business hours and the agent removed my insurance from my reservation without being asked to therefore eliminating them the insurance the agent remembered I should have had and I was told it was an error in their end and it would be corrected only to get a non sympathetic call from the GM telling me there was nothing to be done and it’s a loss I have to recover. There’s no security no one to run of solicitors sitting around watching you unload. Overall worst experience ever encountered I will not return nor refer anyone to this location.

Shaun L.
Clasificación:

El cliente no dejó un comentario.

Brad M.
Clasificación:

The service from the lady checking me out and checking me in was very friendly and efficient. Great service is hard to find. Good Job!

kiaana G.
Clasificación:

I got this truck with little to no gas in it. Returned it on 3/4 full tank. I was told I would get a fuel credit but when o received the receipt I have been charged more for additional miles! Totally unacceptable and the return facility it literally a block from My house. So apparently my booking was put in short of the amount of miles I needed. I will be calling in tomorrow because someone owes me a refund for the gas I paid for and left in there. Plus the addition miles I was charged for.

Peggy E.
Clasificación:

The vehicle was clean. It needs brakes and there was a problem with trucks shifting. Shifted slow and hard when going into high gear on the highway

Kimberly L.
Clasificación:

El cliente no dejó un comentario.

ELIZABETH D.
Clasificación:

The women at the pick up location were good. However when I traded in the truck adn got an oil warning light a young man checked the oil and said it wa fine. The next day I had the Roadside Assistance come and they discovered the oil was almost all the way out adn the anti freeze was empty. So the truck had NOT been maintained and checked out. Disappointing.

SHELLY M.
Clasificación:

The guys there were so helpful to me.ive never moved like this before and they were very comforting and walked me through the process.very overall.excellent experience...

Matthew A.
Clasificación:

El cliente no dejó un comentario.

Naomi B.
Clasificación:

The worst service, The worst follow up. The worst incompetence at every level at 2 dealer. These were u haul dealers not community dealers. The lack of training, The lack of customer service show the director failure of area manager the district manager and these stores managerrs. If you want to know anything about why I wrote this my number 918 892 7673 Due to lack of follow up to this point I fully don't expect any follow up. This is uhaul brand and I assure everyone I know has heard about this.

STEVEN S.
Clasificación:

Let people know when you change the location of pick up. U-Haul should pay the environmental fee themselves.

MELODY W.
Clasificación:

El cliente no dejó un comentario.

HENRI S.
Clasificación:

Better customer interaction.

Melody W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

VICKIE W.
Clasificación:

El cliente no dejó un comentario.

Lewis C.
Clasificación:

El cliente no dejó un comentario.

Pau T.
Clasificación:

Needs more customer assistance to get things done fast and to save the customers times!

Duke R.
Clasificación:

I was sent to the wrong location by your phone reservations center( a storage facility, not manned,no vehicles). Truck was fuel was not full, mileage on truck was misstated by 20,000 miles and rate was misquoted by phone center.

EDWARD B.
Clasificación:

I won't recommend uhaul to anyone. The past 3 times I've used the service whether it be the moving help site or just the trucks in general.

ERIC M.
Clasificación:

The guys are not real fast but they are very helpful!! Plan on spending about an hour checking out including picking up your Haul Utruck.

Todd E.
Clasificación:

El cliente no dejó un comentario.

BENNY P.
Clasificación:

El cliente no dejó un comentario.

JONI M.
Clasificación:

El cliente no dejó un comentario.

Greg W.
Clasificación:

The entire crew was amazing. Could not have been happier.

Gary A.
Clasificación:

El cliente no dejó un comentario.

Tanner P.
Clasificación:

El cliente no dejó un comentario.

David O.
Clasificación:

El cliente no dejó un comentario.

KEIONTE W.
Clasificación:

I can not think of anything that needs improvement.

RICHARD A.
Clasificación:

Customer service was top notch for sure! The truck was clean and the whole process was easy and reasonably affordable! Thank you!!

Moasyr M.
Clasificación:

El cliente no dejó un comentario.

John R.
Clasificación:

Overall the truck was in good condition,, but it does need new windshield wiper blades

JANICE S.
Clasificación:

One of the employees was not quite “with it” on both days I was there. Wait time was pretty long. Overall, I would still use this location.

Elisabeth E.
Clasificación:

The mileage wasn't correct on our contract, and the link wasn't working to correct this, so we were told to take pictures before and after to prove our mileage. When we returned two hours later before closing, the employees that knew the link wasn't working were no longer there. I sent an email with our correct mileage to customer service, but we were still charged for 11 miles that we didn't drive. I have not heard back from customer service and have not been refunded for those miles.

ROBERT R.
Clasificación:

service was FANTASTIC

Celisse D.
Clasificación:

I always use this location. Have a really good crew over there.

Joachim K.
Clasificación:

The fuel level on the rental sheet, between 7/8 and 8/8) differed from the fuel indicator in the tank (6/8). To avoid confusion it should better match. Nevertheless I had no problem. They solved it at return without any comment. In total a very nice Crew that day. Friendly and positive attitude.

shaila h. | First Impressions |
Clasificación:

I love this business and yall staff so good

Peter D.
Clasificación:

Move this center to a less sketchy location. This center is located in a section of town that is not the greatest.

Karen L.
Clasificación:

El cliente no dejó un comentario.

Rick P.
Clasificación:

Of the three employees in the store, two weren't even pretending to wear masks for Covid-19 safety, the third was wearing it on her chin. Despite the fact that there is a mask mandate in effect in Tulsa, no employee asked any of the other six mask-less customers in the store while i was there to wear a mask. This location had previously been doing a good job with this stuff when i rented from them in May, not sure what's up, but it makes U-Haul look bad when people don't even try to take precautions.

Lawrence M.
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El cliente no dejó un comentario.

Natasha D.
Clasificación:

El cliente no dejó un comentario.

Karen S.
Clasificación:

All good.

Brenda M. | Overall Experience |
Clasificación:

Gracias por el servicio de almacenamiento

chris p. | Overall Experience |
Clasificación:

Only needed my storage unit for one month for moving I work some crazy hours I did like the fact that if I needed access to my unit at 2:30 in the morning I was able to do so you guys were there when I needed a unit to store my stuff I will refer people to you in the future thank you so very much

Daeja M. | First Impressions |
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El cliente no dejó un comentario.

ladonna p. | Overall Experience |
Clasificación:

My experience with U-Haul and its staff has been exceptional and has exceeded my expectations. I would like to personally commend the manager, Julie Moe, who has been especially personable, professional and has made what has been a very difficult time for me less stressful by her welcoming smile and approachable demeanor. She is definitely an asset to your company!

james d. | Overall Experience |
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El cliente no dejó un comentario.

Lynette C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Lynette C. | First Impressions |
Clasificación:

What a great staff... definitely will not go to another U-Haul facility.... you guys have my full loyalty, once again thank you.

Robert H. | Overall Experience |
Clasificación:

Good job.

Heather B. | Overall Experience |
Clasificación:

When closing a account for a storage room it was not closed like we were told it would be and I was sent a bill notice when I shouldnt of.

Robert H. | First Impressions |
Clasificación:

Everybody was very helpful.

Antoinette V. | Overall Experience |
Clasificación:

The manager was never available. The unit I rented had a mouse/rat infestation. My belongings were covered in feces as was the unit. I was sick at the sight of so much rat/mice poop.HORRIBLE EXPERIENC

Shakyra C. | Overall Experience |
Clasificación:

Great location, reasonably priced &great people

Debbie S. | First Impressions |
Clasificación:

Very helpful and friendly staff only thing is they heed an elevator to move things upstairs I am disabled so I can’t do stairs very well .but other than that it’s all good so far 😀

lisa f. | Overall Experience |
Clasificación:

The customer service representatives were helpful. Every manager I spoke to was not very helpful with a quick turnover. The new manager blames all the previous managers, but every manager is Uhaul.

Alicia M. | First Impressions |
Clasificación:

Disorganized, associate could not fulfill reservation. Charged me before confirming availability and could not refund me at the time. Still waiting for refund and contact from manager.

Derek R. | First Impressions |
Clasificación:

Would of been perfect had I not had to wait so long, but it was fast, efficient, and the guy was really nice.so that's why I give a 4/5

Paul K. | Overall Experience |
Clasificación:

I had an excellent experience with the U Haul team at this location, I would not hesitate to recommend them to a friend. Thank you again.

ALVINA C. | Overall Experience |
Clasificación:

you guys were so helpful thank you so much

daniel s. | Overall Experience |
Clasificación:

Did not get a confirmation that my storage unit was turned in and that we are no longer using it. Other than that, great all around!

Winford W. | First Impressions |
Clasificación:

Keeps everyone informed by email

Kathy W. | Overall Experience |
Clasificación:

I needed the Uhaul for one day to get some belongings of my deceased brother. It was a round trip from Tulsa to Oklahoma City, I did not have the truck for 24 hours but was charged for 2 days.

Thomas M. | Overall Experience |
Clasificación:

Travis went above and beyond to make sure that I did mot lose my property because of lack of payment on my part. For that I'm ever so grateful and thankful. Two thumbs up to Travis and the rest .

Yolanda L. | First Impressions |
Clasificación:

Chris the employee at the Uhaul on 61 and Peoria was so helpful and showed me different storage areas and help me choose the one that was right for me. He has helped me with a truck rental as well.

Paul B. | Overall Experience |
Clasificación:

the moving truck was a Ford 15 footer. Wow What A great truck. A V-10 and smooth as butter'. With Power to spare completely Full of Stuff. I Passed Everything. All that was needed

Jeff B. | Overall Experience |
Clasificación:

The unit leaked water from the ceiling. The water destroyed some very expensive computers. It soaked our sectional couch, leaving weird mineral deposit marks. It still smells like mildew.

Laquinta G. | Overall Experience |
Clasificación:

I would like to thanks all the staff members fo always helping me when I had a question about my storage!! You guys are awesome!!!!

katherine m. | Overall Experience |
Clasificación:

I didn't actually store the U-Box at the facility and didn't visit the site so can't answer the questions above. But Jodee, the driver, was extremely helpful & communicative - would recommend to all!

Michelle A. | Overall Experience |
Clasificación:

Customer service was excellent

MATTHEW P. | Overall Experience |
Clasificación:

Keep up the good work.

MATTHEW P. | Reservation |
Clasificación:

Excellent service. Got me in and out without issue and ended up saving money. Keep up the good work.

Chip G. | Overall Experience |
Clasificación:

the 61st n Peoria team are all very nice and helpful. their customer process is kinda slow - due to the variety of customers and requirements etc - which makes it hard for them to quickly help

Monique R. | Reservation |
Clasificación:

Customer service was great.

TERRY J. | Overall Experience |
Clasificación:

My only concern was that there are a lot of homeless people that hang around the property

Amy H. | Overall Experience |
Clasificación:

The staff was very helpful and super nice. I always have a positive experience.

Ashley H. | Overall Experience |
Clasificación:

Love the staff real cool people

Diane A. | Overall Experience |
Clasificación:

Every one of your employees there was not only probably the most friendly but they were helpful and just very courteous. Thank you

April R. | Overall Experience |
Clasificación:

One staff always did his best to take care of me

KAREN G. | Overall Experience |
Clasificación:

I have to say the only good part of this place was the nice young man that helped me! The amount of items that were damaged to to mouse and rat droppings was heartbreaking! Not worth the monthly rent!

JOHN C. | Overall Experience |
Clasificación:

All my belongings that were stored there were stained with mouse droppings... and urine, dead mice through out.... the vehicle was NOT in good working order no AC and I had to drive 8 HRS.

Lisa S. | Overall Experience |
Clasificación:

The staff was always very courteous and the building well maintained.

Megan G. | Overall Experience |
Clasificación:

Would totally use them again! We also used the movers and they were awesome!

FLORA G. | Overall Experience |
Clasificación:

would choose this for my storage in the future

anthony t. | Overall Experience |
Clasificación:

Uptown

Stephanie O. | Overall Experience |
Clasificación:

My storage was nice on the first floor and had temperature control so my stuff was safe and not damaged. If I ever need it to store my stuff again I would return

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