Customer Reviews for U-Haul Moving & Storage at Pelham

5,216 comentarios

2797 Pelham Pkwy   Pelham, AL 35124
(Us Hwy 31)

(205) 663-3220

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(205) 663-3220

2797 Pelham Pkwy
Pelham, AL 35124
(Us Hwy 31)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Very nice

Maurice W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SUMMER KAY J.  |  Overall Experience 
Clasificación:
5.0

I can not say anything negative about this facility. Clean, courteous staff and conveniently located.

Daisy J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Blaine M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick D.  |  First Impressions 
Clasificación:
5.0

Just expensive is all

Michael P.  |  Overall Experience 
Clasificación:
4.0

Would have been a great experience if it had not been that I was promised a 5x10’ and when I got there all they had was a 5x5’

anthony e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LESLIE T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Adam E.  |  Overall Experience 
Clasificación:
5.0

Joy went above and beyond to help me and my family. She and bell definitely made sure my stuff would be taken care of!

chase t.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Phillip G.  |  Overall Experience 
Clasificación:
5.0

Joy was a joy to work with! Thank you

clementine r.  |  Overall Experience 
Clasificación:
5.0

Great customer service..really helpful. A person who likes their job.!!!!!

Dolly P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonya C.  |  First Impressions 
Clasificación:
1.0

no open units which is not their fault, the issue is O reserved a unit but the uhaul system is not tied to reservations and there was no available 10x15 unit. It's 2021 why would your system be so ancient and why can't you access and see other location open storage units?

BJ S.  |  Overall Experience 
Clasificación:
4.0

The only issue I saw was the lack of dolly carts, and the few that were there had bad wheels all around. Otherwise the experience was very professional and not at all a bother.

Michael H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Ijaron S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lafacial C.  |  First Impressions 
Clasificación:
5.0

Great customer service and spot on advice.

Mike P.  |  First Impressions 
Clasificación:
3.0

When I got there to move in. The lady stated they did not have anything available. I had made the reservation over the phone. I had to wait until someone moved out that day. In order for me to move in and take their storage unit. That was not a good experience to me.

crystal w.  |  First Impressions 
Clasificación:
5.0

This is a rating for the facility itself. The girls up front took a situation that was horrible by the UHaul.com AND UHaul call center, and turned it in to a pleasant experience. By a miracle, they were able to find the unit I requested and was extremely helpful. For UHaul having a website and a phone number that is directed to a call center, they are NOT unified with the processes and the procedures of each individual locations. If a location is not able to hold a storage unit, then the option should not be provided on the website. This can cause a very big mess when you have a truck of 26' that needs one of the biggest units and it not be available, causing the customer to pay more for a late fee or another day with the truck to search for another storage unit. When calling the call center they will make promises but not back up the promises with the actual location. So makes the location look inadequate when really it is the overhead call center not verifying with the workers on the ground floor. This location was very nice and was very helpful during this very stressful time.

Terrance D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK J.  |  First Impressions 
Clasificación:
5.0

Friendly customer services and went out of their way to ensure I had what I asked for.

Edward B.  |  First Impressions 
Clasificación:
4.0

The problem we had was I had a confirmed reservation for the largest storage unit that was made about 2 weeks prior to the arrival. When we arrived we were told that such a unit was NOT available now nor had it been available when we made the original reservation. Fortunately the manager gave us two smaller units for the small cost so we were able to unload our belongings. There is a problem with the web based reservation system.

Charles E.  |  First Impressions 
Clasificación:
5.0

My door code hasn’t worked but I understood it was a problem on your end

Pamela M.  |  First Impressions 
Clasificación:
5.0

I just rented storage 1/7/21 and so far everything is good. Joy was very nice and helpful.

Daisy J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael H.  |  First Impressions 
Clasificación:
5.0

Joy Stump was outstanding! She was all alone that day and working with numerous customers at one time, and she managed us all as well as I've ever seen from a customer service standpoint. I don't complete many "How did we do" surveys- but I was compelled to do so on Joy's behalf. Please thank her again for me.

Bruce T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ethan D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sybil M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Pete d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie R.  |  First Impressions 
Clasificación:
1.0

I am a senior. Unit was for equipment. The unit ended up being as far away from the entrance as physically possible and in front of a full glass window with full sun. Waste of my time n money

Steven c.  |  First Impressions 
Clasificación:
5.0

The first time I've ever rented a storage at U-Haul. Paul, the gentleman who waited on me was perfessional,helpful. Walked me to my storage space and had me out in just minutes.

steve c.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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