El cliente no dejó un comentario.wendy W.
Customer Reviews for U-Haul Moving & Storage at Oakwood
Gretna, LA 70053
(By Oakwood Mall)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Aisha and Howard were GREAT to work with! Professional and courteous. Also, John at Westwood was also very helpful. Kudos to them all!Donna M.
El cliente no dejó un comentario.Toni T.
Staff was excellent!!Sherman R.
Let the people know bout the rates I came in on Friday an requested a truck I asked the nessasery questions I was moving to kentwood Louisiana I told the young lady that an ask could I drop the truck off out here she said we have a resavation for Saturday morning so you would have to bring it back so I ask about another one an same thing the get an email for a charge of 333.23 are something like that I will be calling about this transaction cause that have me uneasy about the pricenatasha M.
El cliente no dejó un comentario.George B.
Everything was perfect 💯💯Serithia L.
Customer service is awful, when addressing not getting charged for being late and bringing up concerns to the vehicle which shouldn't happen regardless from the customer side the horn isn't work working, the car isn't clean, and there were couple roach. I should receive a clean, non roach infested vehicle, and all necessary functions to the car should be working. Speaking with the lady there she start yelling and was rude overall the employees are not good lazy, take forever and pretend to be by the book but the can't even enforce simple line rules everyone cutting in front of each other you wait to be taken by the cashier and she takes someone else who needs to buy a box. I have rented couple weeks in a row and every time something new happens there worst location ever and managers need to be replaced.mikhel S.
Nothing! but the lady who helped me was very helpful, she answer every question strongly meaning precise, her customer service was the bomb!Edison B.
El cliente no dejó un comentario.TERRELL B.
El cliente no dejó un comentario.Edward A.
Everything went smoothlySusan U.
El cliente no dejó un comentario.MANCE T.
El cliente no dejó un comentario.Debra J.
El cliente no dejó un comentario.Menyuon M.
El cliente no dejó un comentario.Montie L.
El cliente no dejó un comentario.Mark M.
El cliente no dejó un comentario.Cosmas J.
The staff was helpful and professional.Sharon H.
The pick up location did not have my rented equipment. I was passed along to 4 other locations and still no equipment. What good is it to have a confirmed reservation if there is no equipment. In addition, all the location's staff were rude and need to find other jobs,.matthew P.
El cliente no dejó un comentario.Ebony L. | Overall Experience
El cliente no dejó un comentario.rudy L.
We had a Burnt head light. They forgot to put dolly in bag of truck and the a/c in side of truck was not working. Very hot and very disappointing.Dusty L.
El cliente no dejó un comentario.Joy P.
El cliente no dejó un comentario.Carolyn H.
Mr Howard was very professional it was a great experience, I will recommend u haul gretna to othersEdmond C.
Why tf y'all scam people saying it is cost 19.95 for rental then you finish paying $100 for the mf. It ain't worth the fuck. Next time I'll move stuff with a damn wagon or something. Fuck this serviceKevin C.
Nothing I can think of checking in to checking out was 5 stars. Manager was very Knowledgeable and outside gentleman was very knowledgeable.Melvin D.
El cliente no dejó un comentario.Regina W.
El cliente no dejó un comentario.GERALD B. | Overall Experience
Very customer friendly. Easy in and out!MIKE O.
Seat was ripped. There were not enough places for drop offs. Poor lighting.Caroline N.
El cliente no dejó un comentario.kendall J.
El cliente no dejó un comentario.Laura S.
El cliente no dejó un comentario.Felicia F.
The truck needs to be servicesjuana G.
The people on st Claud was very very rude not helpfulReginald W. | Overall Experience
El cliente no dejó un comentario.Tara W.
Had only one person working at the deskJames K.
El cliente no dejó un comentario.Jeanie W.
El cliente no dejó un comentario.Joseph S.
El cliente no dejó un comentario.Muhanad O.
El cliente no dejó un comentario.William C.
El cliente no dejó un comentario.Vincent T.
El cliente no dejó un comentario.Ever C.
Staff should be a little more helpful plus stuff should be on same accordTyrone W.
El cliente no dejó un comentario.Luis G.
Bryan was extremely helpful . There's an older woman there I can't remember her name but she needs more training and listening skills . I had made my reservation online and only needed to pay for my truck but she failed to hear me tell her that 3 different times . I then showed her my reservation and she ended up trying to double charge me for the boxes I already paid for . When I mentioned the difference in price she called the manager to help her fix the error but KEPT stating I never told her the items were already paid for even though I did and also she had glasses on but still couldn't read my reservation which clearly SAID paid for . She really hindered my moving experience because I wasted an hour there that day and had to come back the next morning because she had removed the TOW off of my reservation . Bryan , the other young lady with blue hair and the manager were all extremely helpful but that woman needs training ! You'll lose business having her mess with peoples money and time like she did and she has no accountability .Jaleesa H.
My experience was amazing, they associates worked with me and they worked with me and they squeezed me in the schedule when they were limited. I thank them greatly.Brittany A.
Be more knowledgeable of the operation. Provide vehicle that is clean both inside and out. Have more quality vehicles for out of town drop off.jimmie T.
El cliente no dejó un comentario.Shontel R.
El cliente no dejó un comentario.George B.
El cliente no dejó un comentario.Ida B.
El cliente no dejó un comentario.walter J.
The process was smooth and fastâ€¦. No change neededWanda S.
There where two workers having a altercation while customers where standing outside waiting to be served we where asked to wait outside for over 30 minutes.There was screaming and yelling coming out of the building it was very unprofessional how it went down and how it was handled customer service had an attitudealana G.
Even though they were extremely busy, the staff remained patient, attentive, and engaged.Jo Ann C.
El cliente no dejó un comentario.Vincent T.
The ladies who helped me was very nice & helpful!Kishell B. | Online Move In
El cliente no dejó un comentario.carroll B.
El cliente no dejó un comentario.Cherie C.
Very efficient staffMatthew R.
El cliente no dejó un comentario.Skylar S.
I reserved an appliance dolly but wasn't told until I arrived that onevwas not available and no effort was made to locate one at another store. It resulted in us leaving our refrigerator and some furniture behind and having to make arrangements another day. It would have been helpful if I knew the evening before. We could have made other plans and wouldn't have rented the larger truck.PHILIP S.
El cliente no dejó un comentario.Brock Z.
El cliente no dejó un comentario.Vincent T.
Everyone was great and the experience was smoothJoseph S.
My experience at the pickup center was great. The staff was very nice and knowledgeable.John K.
El cliente no dejó un comentario.Diego L.
Team members were knowledgeable and customer service focused.Mark M.
First, I wanna say, Got Stopped By A Police Officer BECAUSE The Truck Was Going From One Side Then The Other Side Like I Was A Drunk Driver, And That Was Far From The Truth. So It Was Not A Good Day AT ALL. I Was Not Happy About This At All. so No I Would n Will Not RECOMMEND U-HAUL.edith L.
El cliente no dejó un comentario.antonieta B.
El cliente no dejó un comentario.IBRAHIM O.
Friendly and over and beyondsuzette k. | First Impressions
The vehicle was clean enough but the battery died while moving my things so we had to contact roadside assistance to come replace it while we were in the middle of the move.Marcus S.
El cliente no dejó un comentario.william S.
El cliente no dejó un comentario.William A.
The staff was professional and knowledgeable. Servicio al cliente de excelencia.Michael M.
Make reservations but did not have equipment to deliver it was two days late disrupt my scheduleOdell L.
Uhaul app was not working for after hours drop off. Tried on 2 different phones, both would get stuck after step 2. On site staff closed my ticket the next morning. I thank them!RONALD T.
El cliente no dejó un comentario.Robert H.
All goodBud M.
El cliente no dejó un comentario.Aubrey L.
To have a phone holder or gps screen to help navigate a long road tripTan N.
El cliente no dejó un comentario.susan P.
The older gentleman that's helped me today goes above and beyond what's needed. It's obvious he likes his job. The young guy just slow. I don't think he likes his job.Clarice J.
From pick up to drop off , my experience with everyone there was very pleasant. I extended my drop off three days in a row and they were very courteous and professional ! Will definitely use them again in the future , if neededLisa C.
nice truck tywilliam S.
El cliente no dejó un comentario.thamus J.
El cliente no dejó un comentario.Omar C.
El cliente no dejó un comentario.Tiffany Q.
Had to go to two locations to pick up trailer. The place I was told to go to didn't have my trailer.Bud M.
El cliente no dejó un comentario.Matthew L.
El cliente no dejó un comentario.Johnesha T.
None at this time.Julius L.
El cliente no dejó un comentario.Chad D.
Staff was very helpful and friendly. Set me up quickly.Thom N.
El cliente no dejó un comentario.vincent T.
I know most vehicles don't come with CD players, but it would be nice to have for those who like to listen to them.russell R.
El cliente no dejó un comentario.Derek S.
Friendly employeesBLAINE T.
El cliente no dejó un comentario.Emily R.
El cliente no dejó un comentario.COREY A. | Overall Experience
El cliente no dejó un comentario.Dustin M. | First Impressions
Kim and everyone were very kind and helpful.Daniel A. | Overall Experience
Manager Aisha was the best, very helpful.Dominic b. | First Impressions
The lady who checked me in was very helplakeesha j. | First Impressions
Th staff was amazing the best the that helped me was the best in the business I love this staffReginald W. | First Impressions
El cliente no dejó un comentario.Debra B. | Overall Experience
Very poor customer service experience at at another locationShanell C. | Overall Experience
El cliente no dejó un comentario.Kysha S. | Overall Experience
El cliente no dejó un comentario.darren H. | First Impressions
El cliente no dejó un comentario.Valerie Y. | Overall Experience
El cliente no dejó un comentario.WILLIE R. | First Impressions
El cliente no dejó un comentario.CHATAWA M. | Overall Experience
El cliente no dejó un comentario.CREYON M. | Overall Experience
El cliente no dejó un comentario.GREGORINISHA B. | Overall Experience
El cliente no dejó un comentario.Keywana R. | First Impressions
El cliente no dejó un comentario.Donjana F. | Overall Experience
El cliente no dejó un comentario.Kemelashona R. | Overall Experience
El cliente no dejó un comentario.TRAMEEKEE M. | First Impressions
This place needs a serious training in customer service and relations. I had an cashier associate tell the cashier that was waiting on me ,she didn't need to apologize to me, I front of me because their system was running slow . Of course I asked her why would she say that in front of the customer with meat amazing right there. Ohhh,it escalated and yes she had every right to call the police. I read he so bad. I called to speak with the manager she made a promise to compensate me,which I never received an email with any changes included. Didn't happen. However, these ladies need to be on undercover boss,that's how rude and ignorant they are at the U-Haul West Bank , Gretna , LA location. The next month I closed out my storage and moved on. You shouldn't try people you know nothing about. That's making a long story shortPamela M. | Overall Experience
Temperature in the 4th floor was 80 degrees.Ann D. | First Impressions
I had mold on everything in my storage unit and it was supposed to be a climate controlled unit. The best they could tell me was to call the insurance number.Cierra h. | Overall Experience
Mold grew on my couch.MIA F. | Overall Experience
El cliente no dejó un comentario.Cherese J. | Online Move In
El cliente no dejó un comentario.Toya B. | Online Move In
The internet says that the storage facility is accesable until 10pm and after i rented it and was given a code, i couldn't get in at 6:30 pm and was told the following day that access was only during business hours. I had to ask for a refund that i'm still waiting to be returned. It screwed up my entire moving plan for the weekend.Maya D. | Online Move In
El cliente no dejó un comentario.Andrew C. | Overall Experience
El cliente no dejó un comentario.Sharon H. | Overall Experience
El cliente no dejó un comentario.AURORA J. | Overall Experience
El cliente no dejó un comentario.Ronald G. | Overall Experience
El cliente no dejó un comentario.LOUVINA S. | Overall Experience
We appreciated the helpful and accurate staff and especially liked the first month being free.Timothy P. | Overall Experience
El cliente no dejó un comentario.Sharon H. | First Impressions
The website had a different set of Access hours than was actually the case. Those hours were part of my decision to go with UHaul. It was too late to change locations when I realized the true hours. I needed the storage right awayPatricia S. | First Impressions
The manager was terrific, highly professional. My experience could not have been any better. The cashier, the gentleman who helped me with the truck I rented could not have been more helpful. It was nice to experience such a high level of customer service.william r. | Overall Experience
staff was amazingayan p. | First Impressions
Hopefully move out will be just as good of an experience as moving in was.Timothy P. | First Impressions
Aisha were very professional and politeDARRYL R. | Overall Experience
El cliente no dejó un comentario.Keyshon T. | Overall Experience
Climate control advertised No heating system Damaged to mt goods Called and placed a complaint no return call First manage told me to not park in a place Now he is not there everyone parks there Employees park need unpacking area Poor staff they need more The lady who does the cleaning s a sweetheartmonty a. | Overall Experience
Move in went awesome, Mr. Byron was very helpful and did a wonderful job with all my questionsByron R. | Online Move In
El cliente no dejó un comentario.Bonnie G. | Overall Experience
They Gave my things away & the guys attitudes are ridiculously I will be moving forward to get something done bout the poor experience I’ve encountered last week!!!tawana b. | Overall Experience
Thank you! Personnel always helpful and professional!Kim D. | Overall Experience
Outstanding overall with everything. They was kind and had patience with every question I had.Sulynn L. | First Impressions
Overall decent experience. However, I booked the unit through your main u-haul corporate number as it was done simultaneously as booking the trailer. The service agent clearly stated that I had a unit at this location that was climate controlled. I get to the location and they do Not have my reservation and cannot offer a climate controlled unit. This was frustrating. Then to be told we will be charged an extra $2 per furniture blanket if we don't fold them....REALLY?! Other than that, experience was decent. Team at this location still was helpful in resolving the issues.Tonia B. | Overall Experience
Customer service was Horrible. The young man had an attitude the entire time it was as tho I Interrupt him. He was short, no explanation at all to what I was asking concerning the card to swipe to gain entrance to my storage on the third floor. He was just unconcerned about waiting on me.Kathryn R. | First Impressions
I reserved a uhaul for February 29 at 7am ., totally forgot about that time made it to uhaul around 8 only to find the truck was No longer available., no warning Na email reminder nothing. I e reserved vehicles for personal usage and never received this type of service. Uhaul should definitely look into this policy and make the employees more sympathetic with customers because the attitudes are terribleDanielle H. | First Impressions
It was a bad experience my storage was broken into and very personal things were stolen.SIMONE A. | Overall Experience
Very professional and helpful Aisha and Darlene were very nice and assisted me with my new storage unit.Kim D. | First Impressions
Need loyal customer incentives.Charon S. | Overall Experience
Great staff and location loved my experienceMiquel A. | Overall Experience
Great jobmichele b. | Overall Experience
Great serviceJohn V. | First Impressions
The GM of this location was problematic to work with but the owner that I dealt with was amazing. She and her staff took care of our needs especially on our move out day. Hours of location are bad.Cameron H. | Overall Experience
Not very happy i wasn't supposed to be charge but yet y'all two transactions outta my accountTRACY S. | First Impressions
I have been very pleased with the location and service I received. The staff is always courteous and friendly. They are very helpful too. Thank you for a great experience.MICHELE R. | Overall Experience
Didn't like the hours because sometimes I work late and may need to get to my storage, and can't because it's closed. But it's totally understandable. Sandra D.sandra d. | Overall Experience
Very professional, helpful, and courteous staff!!Lamarilus J. | Reservación
I truly appreciate how the company has improved the pick-up/drop-off experience, so hassle-free, thanks to the online services. Overall, the staff was efficient, knowledgeable and very accommodating.Denise F. | Reservación
The lady at the front desk was extremely helpful. She was such a pleasure to deal with She was kind and very astute Thank you I will use uhaul again And tell my friends and family LeonLEON G. | Overall Experience
The agent at the desk could use customer service training. The manager came in to guide her and complete the transaction. He was pleasant to both the employee and I. Overall good experience.Deric J. | Overall Experience
My only problem with u haul is the fact, yearly the storage fees went up. I know it cost to maintain any business. However, in the eleven years I stored my merchandise the cost became unaffordable.CAROLINE M. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
¡Tenemos la selección más amplia de la industria!