El cliente no dejó un comentario.Thaj N.
Customer Reviews for U-Haul Moving & Storage at Oakwood
Gretna, LA 70053
(By Oakwood Mall)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.troya h. | First Impressions
Amazing staff. Super friendly and helpful. Will 100% rent from here again.Ariel K D.
Outstanding customer service team!!!vincent T.
The employees that work there has the worst attitude towards customers. They also lie to the customers about closing timeEUGENE C.
When I got there yesterday the employee told me the storage was close and it was only 6:00 pm. The email I got and also the customer service rep I called that same day said the storage close at 10 pm. So I was not able to get into my storage on the day I was supposed to move into it and also I had to use gas to drive 2 hours to where I stay at and 2 hours back to the storage place the next morning. The employees didn't help at all. All the employees need training on how to deal with customers or be fire or something. This was the worst customer service experience I ever experienced.EUGENE C. | Online Move In
El cliente no dejó un comentario.Richard C.
El cliente no dejó un comentario.William M.
El cliente no dejó un comentario.Lakeisha J.
Made a reservation on line and the process went quicly once I arrived to pick up the vehicle. Check out was easy also. In and out. No problems.KEITH M.
Great customer service with pickup and drop off.Toyanika B.
Happy to see showmanship and professionalism the team of WOMAN at this location 👏 🙌 😀 👍 💪 Some real go gettaShawntell M.
Little cheesy smelling but clean!Embreley T.
El cliente no dejó un comentario.Wendy W.
El cliente no dejó un comentario.Chalantha L.
El cliente no dejó un comentario.Henry R.
El cliente no dejó un comentario.Embreley T.
El cliente no dejó un comentario.Charles T.
El cliente no dejó un comentario.Donna H.
El cliente no dejó un comentario.Damarius N. | Overall Experience
El cliente no dejó un comentario.Gregory C.
The employee's at the location was friendly and professional. They acknowledged me when I pulled up with the truck. The young man asked if there were any problems with the truck and how could they have made my experience better. The drop off was easy, completely satisfied with my whole experience. Thanks for being so awesome.adrienne C.
The truck was great. The people working at this location were phenomenal, but they needed some help. You've gotta have more than one person working the desk on a Saturday morning. Regardless, the employees I worked with did a great job.Matthew V.
El cliente no dejó un comentario.Lorne H.
El cliente no dejó un comentario.April G.
El cliente no dejó un comentario.Sylvester B. | First Impressions
We returned the truck before due date, drove up, representative promptly came out, checked mileage, gas and ensured truck was clean and in great condition. BTW, I filled tank up 100% over the amount needed to return:) great service overallDWANE E.
The truck appear to be clean & well up to part but later after driving some more it started running hot & smoking really bad through the vents, the truck wouldn't start for 2hrs had to bring it back to the location for coolant system, so get the remaining of my belongings off the truck in which it continue to overheat and started smoking againkeiona M.
El cliente no dejó un comentario.Gloria A.
Everything was great!!!vincet T.
Nice helpful staffMarjorie A.
El cliente no dejó un comentario.Gary B.
El cliente no dejó un comentario.Brittany G.
El cliente no dejó un comentario.Kaitlyn W.
El cliente no dejó un comentario.Shanquel C. | Overall Experience
Aisha was extremely nice and an asset to the company. Gracias.Gracibel R. | Overall Experience
El cliente no dejó un comentario.Vincent T.
El cliente no dejó un comentario.Dominqueka H.
Vehicle had pre-rental damage on the driver fender and door. While not affecting the driving ability, should be fixed prior to next rental as it affects the aesthetics of the vehicleJeffery B.
El cliente no dejó un comentario.Vincent T.
El cliente no dejó un comentario.Brenjatta M.
El cliente no dejó un comentario.Terese H.
El cliente no dejó un comentario.Claudia R. | Overall Experience
El cliente no dejó un comentario.larry F.
El cliente no dejó un comentario.Dorothy C.
I only rated it below average this time because the information from the agent wasn't clear, or should I just say incorrect. I received the truck with a half of tank of gas. So, I know that means I have to return it with at least a half of tank. However, the agent told me that I had to return it with no less than 1/4 of a tank. I asked him was he sure 3 times. He said yes. That was wrong. He should have said it has to be return with 1/2 of tank and if it's below 1/4 of a tank it's an extra $30 charge. For him not being clear - his mistake cost me an extra $38. I would have put the gas in the truck on my own and safe some money. I and my wallet didn't appreciate that. I love the fact that this young man is doing a honest living but he has to be careful with the information.Dannielle J.
El cliente no dejó un comentario.Mark J.
El cliente no dejó un comentario.tonya D.
El cliente no dejó un comentario.Darion Y.
El cliente no dejó un comentario.Denis R.
Manager was very knowledgeable of every aspect of the u haul business. The best I have dealt with.Aaron D.
El cliente no dejó un comentario.John E.
El cliente no dejó un comentario.EDWIN L.
El cliente no dejó un comentario.Brad C.
El cliente no dejó un comentario.Mykia T.
Good serviceVincent G.
nothing. everything fine.KAREN J.
El cliente no dejó un comentario.jamal J.
Switched to this spot to return to a uhaul spot, came in 30 minutes before close, got told put the keys in the drop box they would do in the morning, the box was missing and keys were piled on the floor, they wouldn't get up from the dest to even help and I would have been charged to have a uhaul person check in next day according to the note on door, I was so furious I went a bought a phone charger so I could power up my phone to return truck. I have used uhaul several times in the last year for trailers and trucks and this has made me not want to use the company again because or lazy and un professional help trying to return a truck early.Kimberly B.
El cliente no dejó un comentario.Donald E.
I did not understand the refueling prosedger and fueled it to full nhen I turned the truck in. 53.00. I should have only filled to half a tank. It cost more to fuel than to rent.gerald E.
the people wrere great...! i even return the trailer one day late, and they did Not charge me an extra day..! they are very good people.., may God Bless the Uhaul company, the Uhaul members and their owners..! we need more companies like this..!Ramon H.
The truck did not drive properly. The steering was all over the road. They should check the truck out. I brought it back after dark so I have a chance to tell no one.denise K.
The gas mileage was off. I explain to the represented. She said she would note it in the bill. I return the truck with more gas than required still no credit in the bill. If I would have returned the truck without the proper fuel I would have been charged. Why not credited?LARRY J.
El cliente no dejó un comentario.Aaron C.
Great customer service from the store assistantsJa'Net C.
El cliente no dejó un comentario.Amanda P.
El cliente no dejó un comentario.Kenneth H.
El cliente no dejó un comentario.tamara R.
El cliente no dejó un comentario.Justin V.
I only used the uhaul for 15 miles and y'all charged me $35 for gas. I did not think that was necessary. I used less than a gallon of gasScott V.
El cliente no dejó un comentario.CHARLES M.
El cliente no dejó un comentario.Gregory A.
El cliente no dejó un comentario.PAUL C.
El cliente no dejó un comentario.TERRILL R.
El cliente no dejó un comentario.Alaa A.
It was very clean but this particular truck needed a front alignment and transmission checked. Overall I am very satisfied with the service that I received. Tarsha B.
El cliente no dejó un comentario.Frederick P.
Rented u-Haul specifically to reserve a refrigerator dolly which wasn't available.marcie B.
El cliente no dejó un comentario.Jonathan M.
The employees were friendly and answered all my questions.JO T.
Everything was excellent 👌Marvin B.
El cliente no dejó un comentario.vincent T.
El cliente no dejó un comentario.Chanelle D.
El cliente no dejó un comentario.Kendle P.
El cliente no dejó un comentario.Latrice M.
El cliente no dejó un comentario.fredrick G.
El cliente no dejó un comentario.vincent T.
El cliente no dejó un comentario.Gloria A.
El cliente no dejó un comentario.Anita D. | First Impressions
El cliente no dejó un comentario.Alaa A.
El cliente no dejó un comentario.Charlie M.
Check the engine on the truck before renting them.Ronnet B.
Staff was very unprofessional and not helpful. The staff needs more training on public relations skills doesn't follow protocol.sharon w. | Overall Experience
El cliente no dejó un comentario.edward a. | Overall Experience
Location employee did not know how to attach tow dolly trailer and did not know how to strap down vehicle to dolly either.Hugo F.
El cliente no dejó un comentario.lawrence D.
Truck time rental is too short, I had to put a rush on movingâ€¦. I wish you could use to old model of renting trucks where they gave you a whole dayWanda S.
El cliente no dejó un comentario.Tim H.
El cliente no dejó un comentario.Alaa A.
El cliente no dejó un comentario.Zonia K.
Very friendly, knowledgeable and conscientious woman coordinated my truck rental.David C.
Just not a safe area but I'm not sure if there any in this areadaniel V.
I didn't have any problems at all. A very efficient and professional staff.RORY C.
I would like to say that the Employee who assisted me was very professional and helpful. 😀👍🏽janice R.
U haul should hire more workers / or tell outside employees to help on down time , the lines are entirely tooooooo loooonnngggggggg (just like that sentence!)for employees to be outside congregating /smoking cigarettes, while one employee struggles inside!Laenell A.
El cliente no dejó un comentario.Michael C.
El cliente no dejó un comentario.louann d. | Overall Experience
The employees were so helpful, perfesonal, and even went out of there way too make sure I was happy,, I walked out of there with a smile 😃 😊 on my face,, especially whit Mrs. Aisha she is an excellent person...shelia s. | First Impressions
The Store Manager was very helpful. My experience with her was greatly appreciated.Fay C. | Overall Experience
Aisha was very helpful, kind and patient. I didn't want to move in right away. I wanted to wait until I found someone to help me unload the van. Also, I wanted to wait to.move in after my check is deposited into the bank. Thanks for letting me wait to move in after all of that. The only thing that could be better were if I could have access to my unit until 9 or 10p.m. without costing me $10.00 more per month. Thank you, Elaine BijouELAINE B. | First Impressions
El cliente no dejó un comentario.LARRY D. | Overall Experience
El cliente no dejó un comentario.MARIANO R. | Overall Experience
El cliente no dejó un comentario.Shanquel C. | First Impressions
El cliente no dejó un comentario.Cedrick G. | First Impressions
Storage unit has pre-existing damage. Damage was reported to staff and am awaiting repairs or some resolution.REANNA T. | First Impressions
El cliente no dejó un comentario.Ebony L. | Overall Experience
El cliente no dejó un comentario.GERALD B. | Overall Experience
The people on st Claud was very very rude not helpfulReginald W. | Overall Experience
The ladies who helped me was very nice & helpful!Kishell B. | Online Move In
Friendly and over and beyondsuzette k. | First Impressions
El cliente no dejó un comentario.COREY A. | Overall Experience
El cliente no dejó un comentario.Dustin M. | First Impressions
Kim and everyone were very kind and helpful.Daniel A. | Overall Experience
Manager Aisha was the best, very helpful.Dominic b. | First Impressions
The lady who checked me in was very helplakeesha j. | First Impressions
Th staff was amazing the best the that helped me was the best in the business I love this staffReginald W. | First Impressions
El cliente no dejó un comentario.Debra B. | Overall Experience
Very poor customer service experience at at another locationShanell C. | Overall Experience
El cliente no dejó un comentario.Kysha S. | Overall Experience
El cliente no dejó un comentario.darren H. | First Impressions
El cliente no dejó un comentario.Valerie Y. | Overall Experience
El cliente no dejó un comentario.WILLIE R. | First Impressions
El cliente no dejó un comentario.CHATAWA M. | Overall Experience
El cliente no dejó un comentario.CREYON M. | Overall Experience
El cliente no dejó un comentario.GREGORINISHA B. | Overall Experience
El cliente no dejó un comentario.Keywana R. | First Impressions
El cliente no dejó un comentario.Donjana F. | Overall Experience
El cliente no dejó un comentario.Kemelashona R. | Overall Experience
El cliente no dejó un comentario.TRAMEEKEE M. | First Impressions
This place needs a serious training in customer service and relations. I had an cashier associate tell the cashier that was waiting on me ,she didn't need to apologize to me, I front of me because their system was running slow . Of course I asked her why would she say that in front of the customer with meat amazing right there. Ohhh,it escalated and yes she had every right to call the police. I read he so bad. I called to speak with the manager she made a promise to compensate me,which I never received an email with any changes included. Didn't happen. However, these ladies need to be on undercover boss,that's how rude and ignorant they are at the U-Haul West Bank , Gretna , LA location. The next month I closed out my storage and moved on. You shouldn't try people you know nothing about. That's making a long story shortPamela M. | Overall Experience
Temperature in the 4th floor was 80 degrees.Ann D. | First Impressions
I had mold on everything in my storage unit and it was supposed to be a climate controlled unit. The best they could tell me was to call the insurance number.Cierra h. | Overall Experience
Mold grew on my couch.MIA F. | Overall Experience
El cliente no dejó un comentario.Cherese J. | Online Move In
El cliente no dejó un comentario.Toya B. | Online Move In
The internet says that the storage facility is accesable until 10pm and after i rented it and was given a code, i couldn't get in at 6:30 pm and was told the following day that access was only during business hours. I had to ask for a refund that i'm still waiting to be returned. It screwed up my entire moving plan for the weekend.Maya D. | Online Move In
El cliente no dejó un comentario.Andrew C. | Overall Experience
El cliente no dejó un comentario.Sharon H. | Overall Experience
El cliente no dejó un comentario.AURORA J. | Overall Experience
El cliente no dejó un comentario.Ronald G. | Overall Experience
El cliente no dejó un comentario.LOUVINA S. | Overall Experience
We appreciated the helpful and accurate staff and especially liked the first month being free.Timothy P. | Overall Experience
El cliente no dejó un comentario.Sharon H. | First Impressions
The website had a different set of Access hours than was actually the case. Those hours were part of my decision to go with UHaul. It was too late to change locations when I realized the true hours. I needed the storage right awayPatricia S. | First Impressions
The manager was terrific, highly professional. My experience could not have been any better. The cashier, the gentleman who helped me with the truck I rented could not have been more helpful. It was nice to experience such a high level of customer service.william r. | Overall Experience
staff was amazingayan p. | First Impressions
Hopefully move out will be just as good of an experience as moving in was.Timothy P. | First Impressions
Aisha were very professional and politeDARRYL R. | Overall Experience
El cliente no dejó un comentario.Keyshon T. | Overall Experience
Climate control advertised No heating system Damaged to mt goods Called and placed a complaint no return call First manage told me to not park in a place Now he is not there everyone parks there Employees park need unpacking area Poor staff they need more The lady who does the cleaning s a sweetheartmonty a. | Overall Experience
Move in went awesome, Mr. Byron was very helpful and did a wonderful job with all my questionsByron R. | Online Move In
El cliente no dejó un comentario.Bonnie G. | Overall Experience
They Gave my things away & the guys attitudes are ridiculously I will be moving forward to get something done bout the poor experience I’ve encountered last week!!!tawana b. | Overall Experience
Thank you! Personnel always helpful and professional!Kim D. | Overall Experience
Outstanding overall with everything. They was kind and had patience with every question I had.Sulynn L. | First Impressions
Overall decent experience. However, I booked the unit through your main u-haul corporate number as it was done simultaneously as booking the trailer. The service agent clearly stated that I had a unit at this location that was climate controlled. I get to the location and they do Not have my reservation and cannot offer a climate controlled unit. This was frustrating. Then to be told we will be charged an extra $2 per furniture blanket if we don't fold them....REALLY?! Other than that, experience was decent. Team at this location still was helpful in resolving the issues.Tonia B. | Overall Experience
Customer service was Horrible. The young man had an attitude the entire time it was as tho I Interrupt him. He was short, no explanation at all to what I was asking concerning the card to swipe to gain entrance to my storage on the third floor. He was just unconcerned about waiting on me.Kathryn R. | First Impressions
I reserved a uhaul for February 29 at 7am ., totally forgot about that time made it to uhaul around 8 only to find the truck was No longer available., no warning Na email reminder nothing. I e reserved vehicles for personal usage and never received this type of service. Uhaul should definitely look into this policy and make the employees more sympathetic with customers because the attitudes are terribleDanielle H. | First Impressions
It was a bad experience my storage was broken into and very personal things were stolen.SIMONE A. | Overall Experience
Very professional and helpful Aisha and Darlene were very nice and assisted me with my new storage unit.Kim D. | First Impressions
Need loyal customer incentives.Charon S. | Overall Experience
Great staff and location loved my experienceMiquel A. | Overall Experience
Great jobmichele b. | Overall Experience
Great serviceJohn V. | First Impressions
The GM of this location was problematic to work with but the owner that I dealt with was amazing. She and her staff took care of our needs especially on our move out day. Hours of location are bad.Cameron H. | Overall Experience
Not very happy i wasn't supposed to be charge but yet y'all two transactions outta my accountTRACY S. | First Impressions
I have been very pleased with the location and service I received. The staff is always courteous and friendly. They are very helpful too. Thank you for a great experience.MICHELE R. | Overall Experience
Didn't like the hours because sometimes I work late and may need to get to my storage, and can't because it's closed. But it's totally understandable. Sandra D.sandra d. | Overall Experience
Very professional, helpful, and courteous staff!!Lamarilus J. | Reservación
I truly appreciate how the company has improved the pick-up/drop-off experience, so hassle-free, thanks to the online services. Overall, the staff was efficient, knowledgeable and very accommodating.Denise F. | Reservación
The lady at the front desk was extremely helpful. She was such a pleasure to deal with She was kind and very astute Thank you I will use uhaul again And tell my friends and family LeonLEON G. | Overall Experience
The agent at the desk could use customer service training. The manager came in to guide her and complete the transaction. He was pleasant to both the employee and I. Overall good experience.Deric J. | Overall Experience
My only problem with u haul is the fact, yearly the storage fees went up. I know it cost to maintain any business. However, in the eleven years I stored my merchandise the cost became unaffordable.CAROLINE M. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
¡Servicio de propano entregado directamente en tu puerta!
¡Tenemos la selección más amplia de la industria!