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Kirk R.Customer Reviews for U-Haul Moving & Storage at Oakwood
Testimonials From Recent Customers
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Amazing staff. Super friendly and helpful. Will 100% rent from here again.
Ariel K D.Outstanding customer service team!!!
vincent T.The employees that work there has the worst attitude towards customers. They also lie to the customers about closing time
EUGENE C.When I got there yesterday the employee told me the storage was close and it was only 6:00 pm. The email I got and also the customer service rep I called that same day said the storage close at 10 pm. So I was not able to get into my storage on the day I was supposed to move into it and also I had to use gas to drive 2 hours to where I stay at and 2 hours back to the storage place the next morning. The employees didn't help at all. All the employees need training on how to deal with customers or be fire or something. This was the worst customer service experience I ever experienced.
EUGENE C. | Online Move InMade a reservation on line and the process went quicly once I arrived to pick up the vehicle. Check out was easy also. In and out. No problems.
KEITH M.Great customer service with pickup and drop off.
Toyanika B.Happy to see showmanship and professionalism the team of WOMAN at this location 👏 🙌 😀 👍 💪 Some real go getta
Shawntell M.Little cheesy smelling but clean!
Embreley T.The employee's at the location was friendly and professional. They acknowledged me when I pulled up with the truck. The young man asked if there were any problems with the truck and how could they have made my experience better. The drop off was easy, completely satisfied with my whole experience. Thanks for being so awesome.
adrienne C.The truck was great. The people working at this location were phenomenal, but they needed some help. You've gotta have more than one person working the desk on a Saturday morning. Regardless, the employees I worked with did a great job.
Matthew V.Nada
Karen W.We returned the truck before due date, drove up, representative promptly came out, checked mileage, gas and ensured truck was clean and in great condition. BTW, I filled tank up 100% over the amount needed to return:) great service overall
DWANE E.Nada
Mashrika C.Nada
Steven J.The truck appear to be clean & well up to part but later after driving some more it started running hot & smoking really bad through the vents, the truck wouldn't start for 2hrs had to bring it back to the location for coolant system, so get the remaining of my belongings off the truck in which it continue to overheat and started smoking again
keiona M.Everything was great!!!
vincet T.Nice helpful staff
Marjorie A.Aisha was extremely nice and an asset to the company. Gracias.
Gracibel R. | Overall ExperienceVehicle had pre-rental damage on the driver fender and door. While not affecting the driving ability, should be fixed prior to next rental as it affects the aesthetics of the vehicle
Jeffery B.I only rated it below average this time because the information from the agent wasn't clear, or should I just say incorrect. I received the truck with a half of tank of gas. So, I know that means I have to return it with at least a half of tank. However, the agent told me that I had to return it with no less than 1/4 of a tank. I asked him was he sure 3 times. He said yes. That was wrong. He should have said it has to be return with 1/2 of tank and if it's below 1/4 of a tank it's an extra $30 charge. For him not being clear - his mistake cost me an extra $38. I would have put the gas in the truck on my own and safe some money. I and my wallet didn't appreciate that. I love the fact that this young man is doing a honest living but he has to be careful with the information.
Dannielle J.Manager was very knowledgeable of every aspect of the u haul business. The best I have dealt with.
Aaron D.Good service
Vincent G.nothing. everything fine.
KAREN J.Switched to this spot to return to a uhaul spot, came in 30 minutes before close, got told put the keys in the drop box they would do in the morning, the box was missing and keys were piled on the floor, they wouldn't get up from the dest to even help and I would have been charged to have a uhaul person check in next day according to the note on door, I was so furious I went a bought a phone charger so I could power up my phone to return truck. I have used uhaul several times in the last year for trailers and trucks and this has made me not want to use the company again because or lazy and un professional help trying to return a truck early.
Kimberly B.I did not understand the refueling prosedger and fueled it to full nhen I turned the truck in. 53.00. I should have only filled to half a tank. It cost more to fuel than to rent.
gerald E.the people wrere great...! i even return the trailer one day late, and they did Not charge me an extra day..! they are very good people.., may God Bless the Uhaul company, the Uhaul members and their owners..! we need more companies like this..!
Ramon H.The truck did not drive properly. The steering was all over the road. They should check the truck out. I brought it back after dark so I have a chance to tell no one.
denise K.The gas mileage was off. I explain to the represented. She said she would note it in the bill. I return the truck with more gas than required still no credit in the bill. If I would have returned the truck without the proper fuel I would have been charged. Why not credited?
LARRY J.Great customer service from the store assistants
Ja'Net C.I only used the uhaul for 15 miles and y'all charged me $35 for gas. I did not think that was necessary. I used less than a gallon of gas
Scott V.It was very clean but this particular truck needed a front alignment and transmission checked. Overall I am very satisfied with the service that I received.
Tarsha B.Rented u-Haul specifically to reserve a refrigerator dolly which wasn't available.
marcie B.The employees were friendly and answered all my questions.
JO T.Everything was excellent 👌
Marvin B.Check the engine on the truck before renting them.
Ronnet B.Staff was very unprofessional and not helpful. The staff needs more training on public relations skills doesn't follow protocol.
sharon w. | Overall ExperienceLocation employee did not know how to attach tow dolly trailer and did not know how to strap down vehicle to dolly either.
Hugo F.Truck time rental is too short, I had to put a rush on moving…. I wish you could use to old model of renting trucks where they gave you a whole day
Wanda S.Very friendly, knowledgeable and conscientious woman coordinated my truck rental.
David C.Just not a safe area but I'm not sure if there any in this area
daniel V.I didn't have any problems at all. A very efficient and professional staff.
RORY C.I would like to say that the Employee who assisted me was very professional and helpful. 😀👍🏽
janice R.U haul should hire more workers / or tell outside employees to help on down time , the lines are entirely tooooooo loooonnngggggggg (just like that sentence!)for employees to be outside congregating /smoking cigarettes, while one employee struggles inside!
Laenell A.The employees were so helpful, perfesonal, and even went out of there way too make sure I was happy,, I walked out of there with a smile 😃 😊 on my face,, especially whit Mrs. Aisha she is an excellent person...
shelia s. | First ImpressionsThe Store Manager was very helpful. My experience with her was greatly appreciated.
Fay C. | Overall ExperienceAisha was very helpful, kind and patient. I didn't want to move in right away. I wanted to wait until I found someone to help me unload the van. Also, I wanted to wait to.move in after my check is deposited into the bank. Thanks for letting me wait to move in after all of that. The only thing that could be better were if I could have access to my unit until 9 or 10p.m. without costing me $10.00 more per month. Thank you, Elaine Bijou
ELAINE B. | First ImpressionsStorage unit has pre-existing damage. Damage was reported to staff and am awaiting repairs or some resolution.
REANNA T. | First ImpressionsThe people on st Claud was very very rude not helpful
Reginald W. | Overall ExperienceThe ladies who helped me was very nice & helpful!
Kishell B. | Online Move InFriendly and over and beyond
suzette k. | First ImpressionsKim and everyone were very kind and helpful.
Daniel A. | Overall ExperienceManager Aisha was the best, very helpful.
Dominic b. | First ImpressionsThe lady who checked me in was very help
lakeesha j. | First ImpressionsTh staff was amazing the best the that helped me was the best in the business I love this staff
Reginald W. | First ImpressionsVery poor customer service experience at at another location
Shanell C. | Overall ExperienceThis place needs a serious training in customer service and relations. I had an cashier associate tell the cashier that was waiting on me ,she didn't need to apologize to me, I front of me because their system was running slow . Of course I asked her why would she say that in front of the customer with meat amazing right there. Ohhh,it escalated and yes she had every right to call the police. I read he so bad. I called to speak with the manager she made a promise to compensate me,which I never received an email with any changes included. Didn't happen. However, these ladies need to be on undercover boss,that's how rude and ignorant they are at the U-Haul West Bank , Gretna , LA location. The next month I closed out my storage and moved on. You shouldn't try people you know nothing about. That's making a long story short
Pamela M. | Overall ExperienceTemperature in the 4th floor was 80 degrees.
Ann D. | First ImpressionsI had mold on everything in my storage unit and it was supposed to be a climate controlled unit. The best they could tell me was to call the insurance number.
Cierra h. | Overall ExperienceMold grew on my couch.
MIA F. | Overall ExperienceThe internet says that the storage facility is accesable until 10pm and after i rented it and was given a code, i couldn't get in at 6:30 pm and was told the following day that access was only during business hours. I had to ask for a refund that i'm still waiting to be returned. It screwed up my entire moving plan for the weekend.
Maya D. | Online Move InWe appreciated the helpful and accurate staff and especially liked the first month being free.
Timothy P. | Overall ExperienceThe website had a different set of Access hours than was actually the case. Those hours were part of my decision to go with UHaul. It was too late to change locations when I realized the true hours. I needed the storage right away
Patricia S. | First ImpressionsThe manager was terrific, highly professional. My experience could not have been any better. The cashier, the gentleman who helped me with the truck I rented could not have been more helpful. It was nice to experience such a high level of customer service.
william r. | Overall Experiencestaff was amazing
ayan p. | First ImpressionsHopefully move out will be just as good of an experience as moving in was.
Timothy P. | First ImpressionsAisha were very professional and polite
DARRYL R. | Overall ExperienceClimate control advertised No heating system Damaged to mt goods Called and placed a complaint no return call First manage told me to not park in a place Now he is not there everyone parks there Employees park need unpacking area Poor staff they need more The lady who does the cleaning s a sweetheart
monty a. | Overall ExperienceMove in went awesome, Mr. Byron was very helpful and did a wonderful job with all my questions
Byron R. | Online Move InThey Gave my things away & the guys attitudes are ridiculously I will be moving forward to get something done bout the poor experience I’ve encountered last week!!!
tawana b. | Overall ExperienceThank you! Personnel always helpful and professional!
Kim D. | Overall ExperienceOutstanding overall with everything. They was kind and had patience with every question I had.
Sulynn L. | First ImpressionsOverall decent experience. However, I booked the unit through your main u-haul corporate number as it was done simultaneously as booking the trailer. The service agent clearly stated that I had a unit at this location that was climate controlled. I get to the location and they do Not have my reservation and cannot offer a climate controlled unit. This was frustrating. Then to be told we will be charged an extra $2 per furniture blanket if we don't fold them....REALLY?! Other than that, experience was decent. Team at this location still was helpful in resolving the issues.
Tonia B. | Overall ExperienceCustomer service was Horrible. The young man had an attitude the entire time it was as tho I Interrupt him. He was short, no explanation at all to what I was asking concerning the card to swipe to gain entrance to my storage on the third floor. He was just unconcerned about waiting on me.
Kathryn R. | First ImpressionsI reserved a uhaul for February 29 at 7am ., totally forgot about that time made it to uhaul around 8 only to find the truck was No longer available., no warning Na email reminder nothing. I e reserved vehicles for personal usage and never received this type of service. Uhaul should definitely look into this policy and make the employees more sympathetic with customers because the attitudes are terrible
Danielle H. | First ImpressionsIt was a bad experience my storage was broken into and very personal things were stolen.
SIMONE A. | Overall ExperienceVery professional and helpful Aisha and Darlene were very nice and assisted me with my new storage unit.
Kim D. | First ImpressionsNeed loyal customer incentives.
Charon S. | Overall ExperienceGreat staff and location loved my experience
Miquel A. | Overall ExperienceGreat job
michele b. | Overall ExperienceGreat service
John V. | First ImpressionsThe GM of this location was problematic to work with but the owner that I dealt with was amazing. She and her staff took care of our needs especially on our move out day. Hours of location are bad.
Cameron H. | Overall ExperienceNot very happy i wasn't supposed to be charge but yet y'all two transactions outta my account
TRACY S. | First ImpressionsI have been very pleased with the location and service I received. The staff is always courteous and friendly. They are very helpful too. Thank you for a great experience.
MICHELE R. | Overall ExperienceDidn't like the hours because sometimes I work late and may need to get to my storage, and can't because it's closed. But it's totally understandable. Sandra D.
sandra d. | Overall ExperienceVery professional, helpful, and courteous staff!!
Lamarilus J. | ReservaciónI truly appreciate how the company has improved the pick-up/drop-off experience, so hassle-free, thanks to the online services. Overall, the staff was efficient, knowledgeable and very accommodating.
Denise F. | ReservaciónThe lady at the front desk was extremely helpful. She was such a pleasure to deal with She was kind and very astute Thank you I will use uhaul again And tell my friends and family Leon
LEON G. | Overall ExperienceThe agent at the desk could use customer service training. The manager came in to guide her and complete the transaction. He was pleasant to both the employee and I. Overall good experience.
Deric J. | Overall ExperienceMy only problem with u haul is the fact, yearly the storage fees went up. I know it cost to maintain any business. However, in the eleven years I stored my merchandise the cost became unaffordable.
CAROLINE M. | Overall Experience