Customer Reviews for U-Haul Moving & Storage at NRG Stadium

3,891 comentarios

10621 S Main St   Houston, TX 77025
(South of 610)

(713) 668-7144

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(713) 668-7144

10621 S Main St
Houston, TX 77025
(South of 610)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great service at pickup and drop off

SHANNON P. 
Rating:
5.0

Customer did not leave a comment.

DARRELL W. 
Rating:
5.0

Customer did not leave a comment.

BRYAN S. 
Rating:
5.0

Customer did not leave a comment.

NIKKIANN P. 
Rating:
3.0

Customer did not leave a comment.

VANESSA D. 
Rating:
5.0

Customer did not leave a comment.

JONNATHAN R. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

It was so easy and convenient to rent from this location. And the environment was very welcoming.

BEVERLY C. 
Rating:
4.0

Customer did not leave a comment.

ROBERT K. 
Rating:
3.0

Make sure the trucks windshield is clean!!!!! Maintenance the trucks regularly. The headlight was out!!!!

CHARITY S. 
Rating:
4.0

The truck I rented had very lose steering and the check engine light was on

PATRICK W. 
Rating:
5.0

Customer did not leave a comment.

Heather O. 
Rating:
5.0

Customer did not leave a comment.

MEACHEL L. 
Rating:
5.0

Customer did not leave a comment.

Eric D. 
Rating:
3.0

Customer did not leave a comment.

SHIYAN D. 
Rating:
1.0

The lady in the front office she was not professional at her work at all , in a minute if i have other option I quickly will leave . The truck was not working at all. I told her and she like make sure the # is right on the key . Also she got annoyed once i asked her any question for the return process. Other customer show up at the location and he left same minute once he saw what happened. Im sure u-hall they can look better to higher ppl need this work not ppl have attitude . If you have any question, feel free to reply back to my email: elsayyah@hotmail.com Or reach me at my cell # 317-556-6687

AHMAD E. 
Rating:
3.0

Customer did not leave a comment.

Priscilla W. 
Rating:
5.0

Customer did not leave a comment.

LACEY L. 
Rating:
5.0

I actually had a very pleasant experience with Alexandria. As you know, moving can be stressful and exhausting. It truly helps to be greeted with a smiling face and friendly conversation!

TIMECIA P. 
Rating:
5.0

Customer did not leave a comment.

KWAME P. 
Rating:
5.0

Overall your process for renting and returning is very good with the on line portion in particular. Staff was very pleasant and helpful there as well.

CURT J. 
Rating:
5.0

Customer did not leave a comment.

FELICIA N. 
Rating:
5.0

One thing that might be worth mentioning is that the hitch will bounce around more when the trailer is empty, and will have much less movement once the trailer is filled. I was just a little concerned at first, but then I realized it should be better once I fill it up, which it was. Otherwise, the experience was very well.

Joseph J. 
Rating:
1.0

Answer the phone!!!

WILLIAM O. 
Rating:
5.0

Customer did not leave a comment.

sara B. 
Rating:
5.0

Your service was excellent, and the environment was very welcoming. Thanks for a great experience.

Beverly C. 
Rating:
5.0

Not to change locations of picks the day before picking equipment up.

KEVIN K. 
Rating:
5.0

Make the reservation porcess simpler. Way too many questions just torent a trailer,

PAT S. 
Rating:
5.0

Customer did not leave a comment.

BYUNGTARK L. 
Rating:
5.0

Customer did not leave a comment.

Joshua R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
4.0

Customer did not leave a comment.

Alexander A.  |  First Impressions 
Rating:
5.0

Nothing. The customer service was great and the organization of the company was great. Turing in my Truck was easy. Way to go guys!!

ARTHUR D. 
Rating:
5.0

Your owner was excellent. Very helpful. Very easy.

DORIAN C. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
4.0

Customer did not leave a comment.

TALINA F. 
Rating:
5.0

Professional with excellent customer service. Very easy and quick drop off.

Tesla A. 
Rating:
5.0

When look up “U-Haul” in the Apple Map, only the neighborhood locations come up. Your Moving and Storage locations don't.

FERNANDO C. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

Staff efficient and friendly. Equipment in good condition. This was the best experience with U-Haul that i have had.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

EDWIN M. 
Rating:
4.0

The representative entered the wrong return date on a 5 day rental and now I have 4 days of late fees. On the first day I contacted UHaul and it was supposed to be corrected but today I a fighting an$88 late fee.

BILLY C. 
Rating:
1.0

The two employees had nasty attitudes, they were taking their time and it was a long line. This location was gross and unkept. The truck I had needs maintenance.

Brandi K. 
Rating:
5.0

Do what was done for me.

RENESSA A. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

The cargo door on the trailer was hard to move and concerned me that it might get stuck leaving me stranded or my possessions stuck inside. It all worked out okay in the end though. The location , store, facility, and management were all great. Definitely would go back!!!

SHARON P. 
Rating:
5.0

Customer did not leave a comment.

Jerold B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEARA H. 
Rating:
5.0

Customer did not leave a comment.

PAULITA S. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY P. 
Rating:
5.0

Great Customer service

LLOYD J. 
Rating:
5.0

Everyone was very helpful and knowledgeable the team on NRG and Main street were Awesome !!!

ELIX B. 
Rating:
5.0

AMANDA'S CUSTOMER SERVICE WAS EXCEPTIONAL!!

Rene A. 
Rating:
5.0

Customer did not leave a comment.

VICENTE C. 
Rating:
4.0

Customer did not leave a comment.

VALLEN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NATHAN C. 
Rating:
5.0

Customer did not leave a comment.

REGINALD G. 
Rating:
5.0

Counter people were friendly and fast

DANIEL E. 
Rating:
5.0

Customer did not leave a comment.

ANITA J. 
Rating:
5.0

I think the return process is self explanatory. Very simple and easy instructions.

SHELVEN W. 
Rating:
5.0

Also Outanding Service

Douglas L. 
Rating:
5.0

This was a very good uhaul experience!!

JIMMY J. 
Rating:
5.0

Installer was very helpful. I left smiling. Get the restroom fixed.

GREGORY V. 
Rating:
1.0

The manager was late leaving the employee to open the store and do their duties. There was a line of people, and because of the lack of management it took longer for everyone to get what they needed. I hope I never drop-off or pick-up at this location again.

KELLY G. 
Rating:
5.0

Customer did not leave a comment.

JOYCE F. 
Rating:
5.0

Thank You to the Staff all were so professional and very caring of my needs

LANITA D. 
Rating:
5.0

The team at this location is the best! Very helpful and quick...have been renting trailers here for years and they never let me down. I would recommend this location/team to all my friends and family. Thanks!

Leslie K. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS M. 
Rating:
5.0

Customer did not leave a comment.

Dennis U. 
Rating:
5.0

Customer did not leave a comment.

Dennis U. 
Rating:
1.0

Customer did not leave a comment.

SELENA W. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Tony L. 
Rating:
4.0

Customer did not leave a comment.

DIAMOND B. 
Rating:
1.0

My reservation was booked only for me to call the store and then tell me they were closed. Then after I went to a different store I was told my original reservation had been cancelled but while I had a confirmed email for the reservation . Then instead of being able to pick up the reservation up in person at the store I had to book through the online system which was glitching at the time and cost me valuable move time . Very unpleased with experience

wesley K. 
Rating:
5.0

Customer did not leave a comment.

Xavier G. 
Rating:
1.0

Customer did not leave a comment.

Diane S. 
Rating:
5.0

Great service

KERRY H. 
Rating:
5.0

Customer did not leave a comment.

Michelle G. 
Rating:
5.0

Continue excellent customer service, and fast service

STEVEN C. 
Rating:
5.0

The store and staff were great!! One recommendation is the online presentation of the trailer. The 6x12 trailer with ramp shows the width (6'2") and opening of 4'9". The 6 x 12 trailer shows opening of 6'2". I rented that because I need to transport an ATV that is 6' wide. Well when I got to the store, the opening in the back is NOT 6'. It was less so the ATV wouldn't fit. Please update your diagram online to properly reflect the width of the opening.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

JANA B. 
Rating:
5.0

Customer service is great. Just one time I walked in and the rep didn't even acknowledge me and continued wiping the desk. Other than that I have no complaints. Every time I've been in there I had a great experience.

ISABEL M. 
Rating:
3.0

Very slow customer service. It took almost 45 minutes just to get a rep to help me. Lines were very long.

Kayla L. 
Rating:
5.0

Customer did not leave a comment.

Pratish K. 
Rating:
5.0

The team was super helpful during pickup and drop off! Made my family's moving experience a smooth one!! Very thankful to this team and all they did for us!!

ANTONIO B. 
Rating:
3.0

Customer did not leave a comment.

KATELYN T. 
Rating:
5.0

Real good help

KEVIN B. 
Rating:
3.0

You could improve the wait time maybe hiring more staff.And having more equipment available for rental or use.

inez S. 
Rating:
5.0

Customer did not leave a comment.

DWAYNE C. 
Rating:
1.0

I did the online check-in and uploaded all info, but still had to wait 45 minutes in line when I arrived, with one person working the desk and answering the phone. Another worker was outside helping people hook up equipment, but she didn't have enough help either. Took over an hour to pick up a trailer. No one was available at drop off either, so I just unhooked it myself and left it in a place that made sense.

Gary W. 
Rating:
1.0

I was made to feel like a criminal .Will never rent from this location again.

Marjorie C. 
Rating:
4.0

Customer did not leave a comment.

Victor O. 
Rating:
5.0

Customer did not leave a comment.

Cassie T. 
Rating:
5.0

Customer did not leave a comment.

Fatima P. 
Rating:
5.0

Customer did not leave a comment.

Mia G. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Very courteous. And helpful.

mary B. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE S. 
Rating:
5.0

The customer service was excellent! They were very friendly and helpful!

dylan B. 
Rating:
5.0

Customer did not leave a comment.

Laurie E. 
Rating:
3.0

Customer did not leave a comment.

LINDA B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ARIC R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

helen r.  |  First Impressions 
Rating:
5.0

Staff was very kind & helpful due to my EXTREME situation. I have NEVER witnessed the type of kindness from a storage facility that they presented here. This should DEFINITELY be the MODEL for U-haul.

tashun t.  |  First Impressions 
Rating:
5.0

Ashton was very knowledgable and polite. Great customer service.

Vernon N.  |  First Impressions 
No reviews have been submitted for this location.

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