Staff efficient and friendly. Equipment in good condition. This was the best experience with U-Haul that i have had.JAMES H.
Customer Reviews for U-Haul Moving & Storage at NRG Stadium
Houston, TX 77025
(South of 610)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer did not leave a comment.EDWIN M.
The representative entered the wrong return date on a 5 day rental and now I have 4 days of late fees. On the first day I contacted UHaul and it was supposed to be corrected but today I a fighting an$88 late fee.BILLY C.
The two employees had nasty attitudes, they were taking their time and it was a long line. This location was gross and unkept. The truck I had needs maintenance.Brandi K.
Do what was done for me.RENESSA A.
Customer did not leave a comment.Donald B.
The cargo door on the trailer was hard to move and concerned me that it might get stuck leaving me stranded or my possessions stuck inside. It all worked out okay in the end though. The location , store, facility, and management were all great. Definitely would go back!!!SHARON P.
Customer did not leave a comment.Jerold B. | First Impressions
Customer did not leave a comment.KEARA H.
Customer did not leave a comment.PAULITA S.
Customer did not leave a comment.MARK R.
Customer did not leave a comment.JEFFREY P.
Great Customer serviceLLOYD J.
Everyone was very helpful and knowledgeable the team on NRG and Main street were Awesome !!!ELIX B.
AMANDA'S CUSTOMER SERVICE WAS EXCEPTIONAL!!Rene A.
Customer did not leave a comment.VICENTE C.
Customer did not leave a comment.VALLEN M. | First Impressions
Customer did not leave a comment.NATHAN C.
Customer did not leave a comment.REGINALD G.
Counter people were friendly and fastDANIEL E.
Customer did not leave a comment.ANITA J.
I think the return process is self explanatory. Very simple and easy instructions.SHELVEN W.
Also Outanding ServiceDouglas L.
This was a very good uhaul experience!!JIMMY J.
Installer was very helpful. I left smiling. Get the restroom fixed.GREGORY V.
The manager was late leaving the employee to open the store and do their duties. There was a line of people, and because of the lack of management it took longer for everyone to get what they needed. I hope I never drop-off or pick-up at this location again.KELLY G.
Customer did not leave a comment.JOYCE F.
Thank You to the Staff all were so professional and very caring of my needsLANITA D.
The team at this location is the best! Very helpful and quick...have been renting trailers here for years and they never let me down. I would recommend this location/team to all my friends and family. Thanks!Leslie K.
Customer did not leave a comment.DOUGLAS M.
Customer did not leave a comment.Dennis U.
Customer did not leave a comment.Dennis U.
Customer did not leave a comment.SELENA W.
Customer did not leave a comment.JOSEPH C.
Customer did not leave a comment.David C.
Customer did not leave a comment.Tony L.
Customer did not leave a comment.DIAMOND B.
My reservation was booked only for me to call the store and then tell me they were closed. Then after I went to a different store I was told my original reservation had been cancelled but while I had a confirmed email for the reservation . Then instead of being able to pick up the reservation up in person at the store I had to book through the online system which was glitching at the time and cost me valuable move time . Very unpleased with experiencewesley K.
Customer did not leave a comment.Xavier G.
Customer did not leave a comment.Diane S.
Great serviceKERRY H.
Customer did not leave a comment.Michelle G.
Continue excellent customer service, and fast serviceSTEVEN C.
The store and staff were great!! One recommendation is the online presentation of the trailer. The 6x12 trailer with ramp shows the width (6'2") and opening of 4'9". The 6 x 12 trailer shows opening of 6'2". I rented that because I need to transport an ATV that is 6' wide. Well when I got to the store, the opening in the back is NOT 6'. It was less so the ATV wouldn't fit. Please update your diagram online to properly reflect the width of the opening.ROBERT S.
Customer did not leave a comment.JANA B.
Customer service is great. Just one time I walked in and the rep didn't even acknowledge me and continued wiping the desk. Other than that I have no complaints. Every time I've been in there I had a great experience.ISABEL M.
Very slow customer service. It took almost 45 minutes just to get a rep to help me. Lines were very long.Kayla L.
Customer did not leave a comment.Pratish K.
The team was super helpful during pickup and drop off! Made my family's moving experience a smooth one!! Very thankful to this team and all they did for us!!ANTONIO B.
Customer did not leave a comment.KATELYN T.
Real good helpKEVIN B.
You could improve the wait time maybe hiring more staff.And having more equipment available for rental or use.inez S.
Customer did not leave a comment.DWAYNE C.
I did the online check-in and uploaded all info, but still had to wait 45 minutes in line when I arrived, with one person working the desk and answering the phone. Another worker was outside helping people hook up equipment, but she didn't have enough help either. Took over an hour to pick up a trailer. No one was available at drop off either, so I just unhooked it myself and left it in a place that made sense.Gary W.
I was made to feel like a criminal .Will never rent from this location again.Marjorie C.
Customer did not leave a comment.Victor O.
Customer did not leave a comment.Cassie T.
Customer did not leave a comment.Fatima P.
Customer did not leave a comment.Mia G.
Customer did not leave a comment.Joseph P.
Very courteous. And helpful.mary B.
Customer did not leave a comment.LAWRENCE S.
The customer service was excellent! They were very friendly and helpful!dylan B.
Customer did not leave a comment.Laurie E.
Maybe hire one more individual to work because you only had 2 employees working this location.ROSIE B.
Customer did not leave a comment.Cassie C.
Customer did not leave a comment.Amy S.
Customer did not leave a comment.Doug C.
Customer did not leave a comment.NATANIA G.
Customer did not leave a comment.BARBARA L.
Customer did not leave a comment.MAURY W.
The actual tailor for towing the car was a bit dated meaning it was pretty beat up from wear and tear. Still worked and did it's job.CURTIS D.
Customer did not leave a comment.DEVON D.
AMANDA IS THE TRUTH! Shows professionalism AT ALL TIMES!Isaiah M. | Overall Experience
Customer did not leave a comment.JOHNNY P.
Customer did not leave a comment.BEATRIZ G.
Customer did not leave a comment.ERIK E.
Customer did not leave a comment.WILLIAM S.
Customer did not leave a comment.CARRIE D.
Customer did not leave a comment.Angela M.
Return location is incorrect on this survey. I returned the truck to Space City Self Storage 13123 Hiram Clarke Rd, Houston, TX 77045 I complained as well as many others on google for this location No One at UHAUL had time to investigate my complaint I attempted to post a review on google but it was never posted. I recently relocated back to Houston and will be moving soon but there is no way that I will ever use UHAUL AGAIN. EXTREMELY DISSATISFIED CUSTOMERJESSIE B.
Customer did not leave a comment.Hoa N.
Customer did not leave a comment.Ashley O.
Customer did not leave a comment.Jeffrey C.
Customer did not leave a comment.SARAH H.
Horrible expÃ©rience in that Uhaul never advised me of change in pickup location. Day was saved by an agent named Aja at this location. I arrived 5 min after closing and she was happy to help me and really performed her job well!James M.
Customer did not leave a comment.Pheadra J.
Communicate prior to pickup that there were no furniture pads available. I wasted 45 minutes in line to find out there were none available. Not fun to do on moving day.William M.
Customer did not leave a comment.Jena P.
Better exit route for the U-Haul. I had to squeeze a 15' U-Haul between a sign and a cement barrier because there were cars and other U-Hauls blocking the exit.Laura A.
Customer did not leave a comment.DANIEL T.
Customer did not leave a comment.britt C.
Customer did not leave a comment.Charles R.
better information for self check in; need to have a signage of steps doing self check out. No signs and had to ask questions via inattentive agents. Customer service experience is near zero but if given better explanation fo self check in outside of the office then we will not be asking "stupid" questions at the annoyed agents.Jonathan C.
Turnover time can be improved but it's a busy location so it makes sense. Amanda is awesome and very good at handling a lot of customers while staying professional and courteous. Props to everyone at this locale!!Javier F.
Great service at the desk at pick up and great work by your team at drop off!!!MARK B.
The van dash indicated the need for an oil change. This message made it almost impossible to see the mileage when I got ready to return the vehicle, because a picture needed to be taken. The message kept getting in the way.CHARLES H.
Keep Amanda as your manager... She is excellentIVANC D.
I can't think of anything you can do better. The customer service was excellent. Everything was explained in detail. The customer rep was very friendly and cordial.MARILYN S.
Customer did not leave a comment.Kerry S.
Customer did not leave a comment.Jon S.
Customer did not leave a comment.Soonmo K.
Truck was fine but no dolly even though I reserved it online. Employee was talking bsChristine D R.
Customer did not leave a comment.Annie G. | Overall Experience
Customer did not leave a comment.LINDA B. | First Impressions
Customer did not leave a comment.ARIC R. | First Impressions
Customer did not leave a comment.Malik H. | First Impressions
Business was run very well. Asset to Brand. Great customer service.Grantham C. | Overall Experience
Great service ,friendly staff, clean I would use this U-Haul location again if I need storage or a truck.DANNY L. | Overall Experience
Customer did not leave a comment.helen r. | First Impressions
Customer did not leave a comment.Tabitha G. | First Impressions
Great service ,friendly staff, clean storageDANNY L. | First Impressions
Ashton is a great person!China M. | Overall Experience
Staff was very kind & helpful due to my EXTREME situation. I have NEVER witnessed the type of kindness from a storage facility that they presented here. This should DEFINITELY be the MODEL for U-haul.tashun t. | First Impressions
Ashton was very knowledgable and polite. Great customer service.Vernon N. | First Impressions
Additional Services at this Location
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