Customer Reviews for U-Haul Moving & Storage at NRG Stadium

3,932 comentarios

10621 S Main St   Houston, TX 77025
(South of 610)

(713) 668-7144

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(713) 668-7144

10621 S Main St
Houston, TX 77025
(South of 610)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROL M. 
Clasificación:
2.0

I like this location but the truck needed to be jumped after the first stop. The gas gage went from 3/8 to 3/4. Eventually it went back to 3/8 but this looked like an electrical quirk. Then at the gas station a mile away it would not go in drive. I tried multiple times and restarted the engine a few times and it finally it went into drive. Imagine the truck breaking down in the middle of nowhere. The person at The store seemed uninterested when I told him. PV Rental and homedepot Penske are better.

Matthew R. 
Clasificación:
1.0

Cheap shot: I brought truck back with slightly more fuel than was in it at receipt, but AMEX was billed after we left the lot for 2 gallons of gas: probably a standard rip-off, just enough that the customer will not pursue it. Truck had well over 100,000 miles on it. Not the first similar experience with this dealer, will never use them again.

ROBERT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASMINE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRED W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shelby H. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDNA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew L. 
Clasificación:
5.0

The system for returning trucks is too difficult.

KANDEE L. 
Clasificación:
3.0

The truck was clean and smell good but strong on the oil spray. The truck needed some work on the front end. It had a bad shake. And I didn't understand about the insurance stuff. I wish she would have explained it better.

BELINDA P. 
Clasificación:
5.0

The Owner who's name I have embarrassingly forgotten, always does her best to make your experience as trouble free and quick as possible. Super Convenient! Thank you!

BRIAN D. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARY R. 
Clasificación:
5.0

Excellent service

OLIVA C. 
Clasificación:
5.0

Very polite and patient representative.

ELISSA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MANUEL S. 
Clasificación:
4.0

There was only one person working the counter l, they seemed a bit too busy due to customer service. They did very well, but had to wait a bit for them to finish up.

JOSHUA K. 
Clasificación:
1.0

Complete shit show! I reserved a hand dolly and two furniture dollies as well as 60 furniture pads. None of it was there and worse yet the truck was on empty. I was told I would receive a $50 fuel credit and then was given a $14 fuel credit. Ridiculously poor. You folks need to learn customer service.

Chris Y. 
Clasificación:
3.0

The equipment drives very bad. The whole vehicle shakes. The employee knew it was bad when he drove the truck to me. I was very scared to drive it

Jennifer W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
5.0

Great customer service at this location

MYA S. 
Clasificación:
5.0

Thank you for the trailer being ready and road worthy! Dependability when I need it!

ROLANDO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos O. 
Clasificación:
1.0

I was over charged for fuel and I was 2 days late on rental of storage room as I was in canada and I got charge a full other month and a late fee I was very disappointed in the service

JEFFREY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JON B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Fernanda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

YOLANDA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY N. 
Clasificación:
4.0

A little fuzzy on customer service. There isn't any clear rules, however there shou;d be some training included in customer care an d professionalism as well as courtsy. Not expecte but will be welcomed at this location.

HELENE R. 
Clasificación:
3.0

El cliente no dejó un comentario.

IRIS W. 
Clasificación:
5.0

Everything was excellent

JER-MAIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANA G. 
Clasificación:
5.0

U-Haul APP is TERRIBLE and unusable. U-Haul wants ME to self-return equipment using the U-Haul APP which fails to load, crashes, requires delete/reinstall and fails to upload photos - all of which I have personally experienced. Did I mention the APP is TERRIBLE? Tremendous waste of time. Please get someone who can code to make the U-Haul APP actually functional. Please.

ALEX S. 
Clasificación:
1.0

Rented 10 foot box truck for 6 pm Friday until 6 pm Saturday. Checked truck out a few minutes before 6 pm returned around 4 pm next day. Was told printer not working, so would receive email invoice. Received invoice email next day with correct mileage and 24 hour charges but with 20 dollar “after hour service fee” tacked on. Can't get the location on the phone â€" connects to central robo answering machine. Ratty truck.

ROBERT R. 
Clasificación:
5.0

They got me in and out both picking up and dropping off the truck. They were very friendly.

JEFFREY M. 
Clasificación:
5.0

Amanda Brown was excellent. However, there was a long line waiting behind me. Would recommend during surge hours (this was Saturday morning) to have more desks/representatives available.

JAMES W. 
Clasificación:
3.0

Girl who checked me in was surly, and had zero emotional affect. Hooked up trailer appropriately and had an attitude while doing it.

Brian F. 
Clasificación:
5.0

have bottled water available for customers(especially those moving out of storage area) for nominal fee

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Priscilla P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chang L. 
Clasificación:
5.0

Great service at pickup and drop off

SHANNON P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRELL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NIKKIANN P. 
Clasificación:
3.0

El cliente no dejó un comentario.

VANESSA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONNATHAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

It was so easy and convenient to rent from this location. And the environment was very welcoming.

BEVERLY C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT K. 
Clasificación:
3.0

Make sure the trucks windshield is clean!!!!! Maintenance the trucks regularly. The headlight was out!!!!

CHARITY S. 
Clasificación:
4.0

The truck I rented had very lose steering and the check engine light was on

PATRICK W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather O. 
Clasificación:
5.0

El cliente no dejó un comentario.

MEACHEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric D. 
Clasificación:
3.0

El cliente no dejó un comentario.

SHIYAN D. 
Clasificación:
1.0

The lady in the front office she was not professional at her work at all , in a minute if i have other option I quickly will leave . The truck was not working at all. I told her and she like make sure the # is right on the key . Also she got annoyed once i asked her any question for the return process. Other customer show up at the location and he left same minute once he saw what happened. Im sure u-hall they can look better to higher ppl need this work not ppl have attitude . If you have any question, feel free to reply back to my email: elsayyah@hotmail.com Or reach me at my cell # 317-556-6687

AHMAD E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Priscilla W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LACEY L. 
Clasificación:
5.0

I actually had a very pleasant experience with Alexandria. As you know, moving can be stressful and exhausting. It truly helps to be greeted with a smiling face and friendly conversation!

TIMECIA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KWAME P. 
Clasificación:
5.0

Overall your process for renting and returning is very good with the on line portion in particular. Staff was very pleasant and helpful there as well.

CURT J. 
Clasificación:
5.0

El cliente no dejó un comentario.

FELICIA N. 
Clasificación:
5.0

One thing that might be worth mentioning is that the hitch will bounce around more when the trailer is empty, and will have much less movement once the trailer is filled. I was just a little concerned at first, but then I realized it should be better once I fill it up, which it was. Otherwise, the experience was very well.

Joseph J. 
Clasificación:
1.0

Answer the phone!!!

WILLIAM O. 
Clasificación:
5.0

El cliente no dejó un comentario.

sara B. 
Clasificación:
5.0

Your service was excellent, and the environment was very welcoming. Thanks for a great experience.

Beverly C. 
Clasificación:
5.0

Not to change locations of picks the day before picking equipment up.

KEVIN K. 
Clasificación:
5.0

Make the reservation porcess simpler. Way too many questions just torent a trailer,

PAT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BYUNGTARK L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua R. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexander A.  |  First Impressions 
Clasificación:
5.0

Nothing. The customer service was great and the organization of the company was great. Turing in my Truck was easy. Way to go guys!!

ARTHUR D. 
Clasificación:
5.0

Your owner was excellent. Very helpful. Very easy.

DORIAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
4.0

El cliente no dejó un comentario.

TALINA F. 
Clasificación:
5.0

Professional with excellent customer service. Very easy and quick drop off.

Tesla A. 
Clasificación:
5.0

When look up “U-Haul” in the Apple Map, only the neighborhood locations come up. Your Moving and Storage locations don't.

FERNANDO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES F. 
Clasificación:
5.0

Staff efficient and friendly. Equipment in good condition. This was the best experience with U-Haul that i have had.

JAMES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWIN M. 
Clasificación:
4.0

The representative entered the wrong return date on a 5 day rental and now I have 4 days of late fees. On the first day I contacted UHaul and it was supposed to be corrected but today I a fighting an$88 late fee.

BILLY C. 
Clasificación:
1.0

The two employees had nasty attitudes, they were taking their time and it was a long line. This location was gross and unkept. The truck I had needs maintenance.

Brandi K. 
Clasificación:
5.0

Do what was done for me.

RENESSA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald B. 
Clasificación:
5.0

The cargo door on the trailer was hard to move and concerned me that it might get stuck leaving me stranded or my possessions stuck inside. It all worked out okay in the end though. The location , store, facility, and management were all great. Definitely would go back!!!

SHARON P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerold B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KEARA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAULITA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY P. 
Clasificación:
5.0

Great Customer service

LLOYD J. 
Clasificación:
5.0

Everyone was very helpful and knowledgeable the team on NRG and Main street were Awesome !!!

ELIX B. 
Clasificación:
5.0

AMANDA'S CUSTOMER SERVICE WAS EXCEPTIONAL!!

Rene A. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICENTE C. 
Clasificación:
4.0

El cliente no dejó un comentario.

VALLEN M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

REGINALD G. 
Clasificación:
5.0

Counter people were friendly and fast

DANIEL E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANITA J. 
Clasificación:
5.0

I think the return process is self explanatory. Very simple and easy instructions.

SHELVEN W. 
Clasificación:
5.0

Also Outanding Service

Douglas L. 
Clasificación:
3.0

El cliente no dejó un comentario.

LINDA B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ARIC R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

helen r.  |  First Impressions 
Clasificación:
5.0

Ashton was very knowledgable and polite. Great customer service.

Vernon N.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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