This location is always very busy and there was very limited staff yet they still managed to do an amazing job taking care of all the customers. There was a line out the door and they got thru the line very efficently and were very pleasant at the same time. Very helpful and super friendly no matter how busy they were. Same when we dropped off. Servicio al cliente de excelencia.Whitney S.
Customer Reviews for U-Haul Moving & Storage at NRG Stadium
Houston, TX 77025
(South of 610)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.PAMELA B.
El cliente no dejó un comentario.Philip P.
Amanda Brown great!stephen M.
El cliente no dejó un comentario.Roger R R.
El cliente no dejó un comentario.Daryl H.
El cliente no dejó un comentario.Patricio A.
Have a 4 wheel dolly.TOMMY V.
N/A ALWAYS BE THISveronica A.
Have more helpful front desk personnel. He didn't want to help because it was 650 and he was about to leave and then my equipment wasn't in the truck so I had to go back the next day.Ebony E.
El cliente no dejó un comentario.Nicholas R.
The location an equipment was great,just had little situaton,with downloading info,not so computer savyconnie D.
El cliente no dejó un comentario.Latoya S. | Overall Experience
El cliente no dejó un comentario.Candice j. | First Impressions
The customer service at this location is poor.Yolanda C.
A Really great auto trailer. I did a reserve via my phone about 90 minutes B4 I arrived. But it was nowhere to be found. Luckily, they had a unit I could rent. Most likely I missed a button on my request.Phillip C.
El cliente no dejó un comentario.Carlos C.
Everything was good. Staff very friendly.Craig O.
All goodGenaro G.
El cliente no dejó un comentario.billy K.
I rented collapsible tubs that advertised as being cleaned prior to rental, my tubs were FILTHY.Jackie J.
they'll tell you . i have legal concerns mostlydaryl D.
El cliente no dejó un comentario.KADARRELL M.
El cliente no dejó un comentario.Gerald G.
Great service from all the employees I interacted with, very friendly and helpful. ¡Gracias!Kegan B.
El cliente no dejó un comentario.DINGHUAN D.
The gentleman that helped me was very veg good and attentiveWilliam M.
El cliente no dejó un comentario.kimberly W.
El cliente no dejó un comentario.Eyal P.
I didn't have my appliance dolly. The sales person didn't get it for.me but another salesman got it and put it on the truck.norene H.
El cliente no dejó un comentario.sunday A.
El cliente no dejó un comentario.Yearnater S.
El cliente no dejó un comentario.Josephine C.
El cliente no dejó un comentario.Robert G.
El cliente no dejó un comentario.Jocelyn K.
El cliente no dejó un comentario.Schumpert B.
Amanda deserves a raise.Octaivia N.
No complaints customer service was excellent!!!ERIK J.
El cliente no dejó un comentario.Carla D.
better customer service especially from management & better people in the office. would not come back here anymore!kinikia W.
El cliente no dejó un comentario.Ahmad K.
El cliente no dejó un comentario.paul W.
Wait time for checkin much too long. It appears for a major location it is understaffed. When someone got to my checkin they were helpful and friendly, you just need more of them!Paul K.
After this rental a started getting text messages and phone calls from scammers. The same scammer also sent message to the second number that I left while registering at that location.Zbigniew S.
El cliente no dejó un comentario.Jarrad A.
I cannot think of any improvements. I can say I truly appreciated the employees who helped me. Nowadays, people don't care about customer service. Well, this gentleman had EXCELLENT customer service. I have already told my daughter to pass the word to her friends nearby about the EXCELLENCE at this location on Main St Houston! ¡Gracias!REBECCA B.
El cliente no dejó un comentario.Masasha D.
Amanda Brown was the best. Super knowledgeable and helpful.Phillip B.
When I was trying to load my car of the trailer, the security chain was so tight that it had to be cut off with a saw.Cashauna S.
I went to the 10621 S MAIN ST STADIUM Houston location, Usher was the contact person I dealt with and he was very professional. Gracias.kevin C.
El cliente no dejó un comentario.Richard A.
Excellent customer service, helpful, skilled with the driving of the trailers and very personable!Robin S.
El cliente no dejó un comentario.DAWN S.
Everything was goodLisa J.
The customer line was very long with too few employees helping everyone out at the location. The e-check in process was slow and there was no response from the virtual attendant. The vehicle itself was serviceable however it smelled and it had a tire sensor light that probably didn't affect the functioning of the vehicle, but had obviously not been looked at.Ran X.
El cliente no dejó un comentario.khaleel D.
They charged me for 2 days while I used it just for 2 hours, but after going again in person, they adjusted their wrong bill!Ali K.
Obscure process they ended up charging me extra 60 usd because I turned in the key before attempting to complete the online return formManasseh O.
Fix radio and acAaliyah B.
There was no key drop off box for after hours drop off.Aaron K.
El cliente no dejó un comentario.rosa C.
El cliente no dejó un comentario.Juan P.
Nothing everyone was very professional and attentive!Chris B.
The attendant was very helpful. I needed an adapter to connect the lights. He knew which one I needed. I'll be back to this location.EMMANUEL K.
My truck was a piece of junk it had no damn A/C it had a very ruff ride.I will never rent from this place again. I paid too much for this rental without A/C and they don't tell the truth when you are placing the order online. I had purchased the thing to move furniture around when I got there it was not it the truck. That truck broke my glass items because it needed shocksanthony T.
El cliente no dejó un comentario.Mouiha V.
Get rid of talkative customers that don't use internet to book and wait on people coming in for pickup or drop off as a priority.Jerry B.
I had to flag down a staff to assist with completing my rental. The staff member was rude by asking me for my rental paperwork as if I didn't have it, he wouldn't assist, when it was already in the system. Then he had the audacity to try to hustle $20 from me by lying, stating that he didn't really feel like doing his job and that it was for a service fee. Yeah the employees over there are trying to rip people off. Maybe do some secret shopping to find out, or give them a raise.Jimmie S.
Excellent help and assistance. Great experience.Michael G.
El cliente no dejó un comentario.Carlos B.
El cliente no dejó un comentario.ANITA F.
The staff was great! Made a last minute reservation and it was ready to go when I got there. Super easy process and friendly folks.CODY T.
El cliente no dejó un comentario.James F.
I recieved a billing that is not mine on my account information for a truck not rented to me nor driven by me and cannot get ahold of customer service to straighten outRichard W.
El cliente no dejó un comentario.Stormy H.
More flexibility with the number of days for a one way rental. I was required to pay for 2 days when I only needed the rental for 8 hours.David L.
Line out the door. Mobile app not working. No utility or furniture dollies available even though I was allowed to reserve them. Employee said he would remove them from my reservation. He did not. I also indicated during check in that the dollies were not provided. Still charged for them. Truck transmission is about to fail.Michael C.
El cliente no dejó un comentario.SANTIAGO G.
El cliente no dejó un comentario.richard R.
El cliente no dejó un comentario.Alex R.
All was very good thank You 🙂Carlos D.
The employee that received our return trailer was very helpful. Excellent employee.JohnRussell J.
I booked the truck for 24 hours, however I am charged for two days of equipment fee and insurance coverage. When I rented the U-Haul, the representative told me that I can return the truck before 3pm today. I did return it before 3pm, but the representative checked it out around 3:10pm. I guess this is why I am charged for two days. Can you help me to fix the wrong charge?Darren C.
Staff was professional. Seemed understaffed for the number of customers.Mamie W.
The guy at the counter was so busy in his phone he couldn't even help me. I couldn't even get a helllo or how can i help you. The whole time the man on his phone It was a30 min process because he couldn't stay off his phone. VERY ANNOYING AND UNPROFESSIONALDaylan W.
El cliente no dejó un comentario.david O.
El cliente no dejó un comentario.Juan C.
El cliente no dejó un comentario.Ronald M.
El cliente no dejó un comentario.Sumanth Koushik B.
El cliente no dejó un comentario.Tiffany L.
El cliente no dejó un comentario.juan F.
El cliente no dejó un comentario.lessie V.
El cliente no dejó un comentario.Jonathan H.
El cliente no dejó un comentario.Brandon K.
Excellent customer service despite a long line of customers. Respectful & conscientious staffJohn R.
El cliente no dejó un comentario.Samantha M.
El cliente no dejó un comentario.Gregg P.
El cliente no dejó un comentario.Lateefa W.
El cliente no dejó un comentario.San Juana A.
Service was goodCHARLES P. | First Impressions
El cliente no dejó un comentario.nikisha t. | First Impressions
El cliente no dejó un comentario.Latoya S. | First Impressions
El cliente no dejó un comentario.JOWAYN O. | Overall Experience
El cliente no dejó un comentario.brandon j. | First Impressions
El cliente no dejó un comentario.Crystal B. | Overall Experience
El cliente no dejó un comentario.khalia d. | First Impressions
I was charge for equipment I didn't get. Then I my storage wasn't ready for me when I got there . I was charge each day 14 for insurance. It should be a 1 time fee I only had the renal for 2 days . And I was charged 28 dollars . I was told to extend for one day it would be 20 dollars but I was charged way more almost 70 dollars for extra daRefugio F. | Online Move In
El cliente no dejó un comentario.Jeffrey J. | Overall Experience
El cliente no dejó un comentario.Elva Z. | First Impressions
El cliente no dejó un comentario.Alexander A. | First Impressions
El cliente no dejó un comentario.Jerold B. | First Impressions
El cliente no dejó un comentario.VALLEN M. | First Impressions
AMANDA IS THE TRUTH! Shows professionalism AT ALL TIMES!Isaiah M. | Overall Experience
El cliente no dejó un comentario.Annie G. | Overall Experience
El cliente no dejó un comentario.LINDA B. | First Impressions
El cliente no dejó un comentario.ARIC R. | First Impressions
El cliente no dejó un comentario.Malik H. | First Impressions
Business was run very well. Asset to Brand. Great customer service.Grantham C. | Overall Experience
Great service ,friendly staff, clean I would use this U-Haul location again if I need storage or a truck.DANNY L. | Overall Experience
El cliente no dejó un comentario.helen r. | First Impressions
El cliente no dejó un comentario.Tabitha G. | First Impressions
Great service ,friendly staff, clean storageDANNY L. | First Impressions
Ashton is a great person!China M. | Overall Experience
Was inadvertently charged a late fee but upon notification the charges were quickly removed. Have used the facilities for many years outstanding service.Cederic S. | Overall Experience
El cliente no dejó un comentario.Shawn C. | Overall Experience
El cliente no dejó un comentario.KELLIE W. | Overall Experience
El cliente no dejó un comentario.jomond h. | Overall Experience
Great team!stephanie B. | First Impressions
Good PeopleCHARLES A. | First Impressions
El cliente no dejó un comentario.dony j. | Overall Experience
The staff’s was kind and courteous and went above and beyond for mePeggie B. | Overall Experience
The staff were helpful toward me doing the entire process.calvin W. | First Impressions
El cliente no dejó un comentario.Jermoney J. | First Impressions
Mr Vergil was very kind and very helpful ❤❤💪🏿💪🏿🙌🏽camelia g. | First Impressions
Staff was always helpful, courteous and efficient!Estela V. | Overall Experience
During our time at UHaul, the entire staff was great and especially Ben Heidorn. Every time we were served by him, he listened and assisted us in timely and very professional and courtesy manner.world youth f. | Overall Experience
Very friendly and helpfulROLANDA G. | Overall Experience
The storage unit was very disappointing. We had a unit downstairs but they said it was damaged at the last min and then moved me to a smaller unit upstairs and we weren't able to use the unit.Tatiana B. | Overall Experience
Staff was very kind & helpful due to my EXTREME situation. I have NEVER witnessed the type of kindness from a storage facility that they presented here. This should DEFINITELY be the MODEL for U-haul.tashun t. | First Impressions
Ashton was very knowledgable and polite. Great customer service.Vernon N. | First Impressions
Awesome experience...never any issues with them. I'm more than satisfied with this facility and the service I received.RONNYE A. | Overall Experience
The staff is fabulouskristine H. | First Impressions
Very nice peopleanna e. | Overall Experience
Is hard to to go around corners with large itemsdony j. | First Impressions
I got my storage unit fast and was explained everything thoroughly.Humsini V. | First Impressions
very friendly and helpfulOlivia A. | Overall Experience
Nice placelisa f. | Overall Experience
Pickup: excellent , friendly and professional staff reservations and at the location of pickup . Explained the process and made sure we understood our selections. Drop off : rating below average.Joselyn T. | Reservación
I just appreciate everyone that work there....thank you all great service.....BOBBIE S. | Overall Experience
I didn’t actually go into the facility as I selected the u-box delivery option but they made the process very easyJohn R. | Overall Experience
Very good service over the phonejim m. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
¡Tenemos la selección más amplia de la industria!