El cliente no dejó un comentario.
Patrick S.Customer Reviews for U-Haul Moving & Storage at NRG Stadium
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
The truck was going very slow. to travel 20mins took 45mi and the daily wheels was horrible i didnt use it but i paid for it. i told the young man about the bad wheel and he saw it and joke about it. i really think i should have receive a refund.
Lionette M.Amanda was very helpful during the whole experience
anastasia d. | Overall ExperienceEven on Thanksgiving Day the staff was awesome.
Phillip A.Best service I've had in years.
Allen W.The manager was very rude in the tone in which he spoke to me.
Kareme T.I rented a trailer at closing time and returned it after closing the next day. I was VERY disappointed to be charged for 2 full days. Otherwise a great location with very helpful people.
Frederick Selby C.Keep up the good work
valencia K.Keep up with great in person customer service. I am always able to call or go by and get great customer service.
Charlotte W.Every time I deal with the people at S. Main in Houston, I get fantastic service. THere have been times I've been charged too much and they always help. And changing reservations is easy with them. They are very helpful. Great job.
theo S.Very courteous and professional. Thank you!
linda L.They overcharged me 20$ for refuelling gas.
JIMING K.Customer service was excellent
robert L.Hire someone to answer the phone. Multiple calls went to voicemail
ART K.Staff was friendly and helpful, especially Amanda Brown who helped me and who I also saw giving great customer service to numerous others. She was kind, knowledgeable, and efficient. I really appreciated Amanda.
Duncan M.Curtis was really friendly. I recommend anyone to visit this location on Main Street.. thank you all for everything
PATRICK R.The truck that I rented was horrible. It stalled in the middle of the road. Driver side door barely shuts. Truck idles rough. Radio doesn't work. The alignment on this truck is off as well barley stayed straight. I've rented many vehicles from you guys, this one has been the worse I've seen.
brandon S.I can't say anything needs improvement. Everyone who I came in contact with was so friendly and helpful. Great team over there.
Yearnater S.Have like Refreshments complimentary for customers remind everyone we moving and on a time frame and don't have time to purchase something to drink Thank you but We as American people really appreciate UHAUL
priscilla W.Thank you elusive great customer service
melvina J.This is a busy location and probably needs a little more help so that additional time can be given to customers picking up equipment…
Bob T.The employees are professional, hard working and extremely knowledgeable about their work. They are very helpful when they can help. I have nothing dissatisfactory to say about them so far. Despite the aforementioned l, I will most likely never do business with U-Haul again in the future. I feel cheated after paying the exorbitant price I paid for my rental. Especially when I am a veteran and it rained for two days making it impossible to move anything.
TUWASE G.The brakes on the vehicle almost lead to a wreck. When picking up the vehicle the guy making the reservation was playing with his voice as if everything was a joke. Very unprofessional. When I was speaking with him about my reservation a lady came from the back taking inventory of all the missing boxes as of we weren't conducting business. Long story short will not do business and encourage others not to do business at this location.
timothy L.Make sure check engine light isn't on and alignment is done
Michelle S.Nada
Carolyn C.Not cancel my only reservation within the same hour of pickup. I know this was done by the employees to gain sales numbers. Clean the equipment and maintenance was needed
Georiko C.Employees were courteous and helpful
Rickey M.Everything went good guys there where easy to work with and made my rental experience smooth.
Trent D.Amanda was very good, friendly,and knowledgeable.
Ed F.It was not explained that we would have to travel 30 miles to drop off trailer because no one near us was expecting drop offs. Was on hold for 1 hour and 10 mins and then hung up on trying to change drop off location. Everyone I spoke with was very pleasant but they all said something different. It was very frustrating after traveling 1,900 miles.
Lawrence G.The staff was fantastic at this location and provided quick service! Kudos to everyone there, thank you for making my rental experience a fantastic one!
Dennis F.Amanda was awesome. We had our truck stolen and we're in a bind. She set us up with what we needed
JOHN B.Great service! Highly recommend this location
rene C.The young lady that helped with the return was fantastic. Great attitude, smiling, friendly. If I ever have to rent another trailer in Houston, I would drive further to go to this location.
Todd S.This store values, their customers. I rate this store *9, this the only store location I recommend for anyone they are close to 610, Medical Center, Hwy 90, Southwest Belfort Area, Brasewood and Hilcroft Area also. I've been going to this location 4 or 5 years. Thank you Store # 930082.... I will come back soon
Rita G.Truck was very clean , people are friendly and so helpful!
Tala S.Excellent work
Ben K.Ashton the manager is the consummate expert and gentleman in making operations and customer service exceptional
TROY C.The employees were very nice and service was great.
derrick G.Great customer service!
Carter C.This location is always very busy and there was very limited staff yet they still managed to do an amazing job taking care of all the customers. There was a line out the door and they got thru the line very efficently and were very pleasant at the same time. Very helpful and super friendly no matter how busy they were. Same when we dropped off. Servicio al cliente de excelencia.
Whitney S.Staff was helpful in the move process.
Percy K.Order dollies none available, reservations made 2 weeks in advance customer service call me the night before pickup truck no truck had to drive across town to get had to drive across town for one. I will not be using your service again.
BARBARA H.Every truck needs a dolly
Michael C.Amanda Brown great!
stephen M.The service out and back in was great. Thank you
Homer C.Have a 4 wheel dolly.
TOMMY V.N/A ALWAYS BE THIS
veronica A.Have more helpful front desk personnel. He didn't want to help because it was 650 and he was about to leave and then my equipment wasn't in the truck so I had to go back the next day.
Ebony E.The location an equipment was great,just had little situaton,with downloading info,not so computer savy
connie D.The customer service at this location is poor.
Yolanda C.A Really great auto trailer. I did a reserve via my phone about 90 minutes B4 I arrived. But it was nowhere to be found. Luckily, they had a unit I could rent. Most likely I missed a button on my request.
Phillip C.Everything was good. Staff very friendly.
Craig O.All good
Genaro G.I rented collapsible tubs that advertised as being cleaned prior to rental, my tubs were FILTHY.
Jackie J.they'll tell you . i have legal concerns mostly
daryl D.Great service from all the employees I interacted with, very friendly and helpful. ¡Gracias!
Kegan B.Service was good
CHARLES P. | First ImpressionsI was charge for equipment I didn't get. Then I my storage wasn't ready for me when I got there . I was charge each day 14 for insurance. It should be a 1 time fee I only had the renal for 2 days . And I was charged 28 dollars . I was told to extend for one day it would be 20 dollars but I was charged way more almost 70 dollars for extra da
Refugio F. | Online Move InAMANDA IS THE TRUTH! Shows professionalism AT ALL TIMES!
Isaiah M. | Overall ExperienceBusiness was run very well. Asset to Brand. Great customer service.
Grantham C. | Overall ExperienceGreat service ,friendly staff, clean I would use this U-Haul location again if I need storage or a truck.
DANNY L. | Overall ExperienceGreat service ,friendly staff, clean storage
DANNY L. | First ImpressionsAshton is a great person!
China M. | Overall ExperienceWas inadvertently charged a late fee but upon notification the charges were quickly removed. Have used the facilities for many years outstanding service.
Cederic S. | Overall ExperienceGreat team!
stephanie B. | First ImpressionsGood People
CHARLES A. | First ImpressionsThe staff’s was kind and courteous and went above and beyond for me
Peggie B. | Overall ExperienceThe staff were helpful toward me doing the entire process.
calvin W. | First ImpressionsMr Vergil was very kind and very helpful ❤❤💪🏿💪🏿🙌🏽
camelia g. | First ImpressionsStaff was always helpful, courteous and efficient!
Estela V. | Overall ExperienceDuring our time at UHaul, the entire staff was great and especially Ben Heidorn. Every time we were served by him, he listened and assisted us in timely and very professional and courtesy manner.
world youth f. | Overall ExperienceVery friendly and helpful
ROLANDA G. | Overall ExperienceThe storage unit was very disappointing. We had a unit downstairs but they said it was damaged at the last min and then moved me to a smaller unit upstairs and we weren't able to use the unit.
Tatiana B. | Overall ExperienceStaff was very kind & helpful due to my EXTREME situation. I have NEVER witnessed the type of kindness from a storage facility that they presented here. This should DEFINITELY be the MODEL for U-haul.
tashun t. | First ImpressionsAshton was very knowledgable and polite. Great customer service.
Vernon N. | First ImpressionsAwesome experience...never any issues with them. I'm more than satisfied with this facility and the service I received.
RONNYE A. | Overall ExperienceThe staff is fabulous
kristine H. | First ImpressionsVery nice people
anna e. | Overall ExperienceIs hard to to go around corners with large items
dony j. | First ImpressionsI got my storage unit fast and was explained everything thoroughly.
Humsini V. | First Impressionsvery friendly and helpful
Olivia A. | Overall ExperienceNice place
lisa f. | Overall ExperiencePickup: excellent , friendly and professional staff reservations and at the location of pickup . Explained the process and made sure we understood our selections. Drop off : rating below average.
Joselyn T. | ReservaciónI just appreciate everyone that work there....thank you all great service.....
BOBBIE S. | Overall ExperienceI didn’t actually go into the facility as I selected the u-box delivery option but they made the process very easy
John R. | Overall ExperienceVery good service over the phone
jim m. | Overall Experience