Customer Reviews for U-Haul Moving & Storage at NRG Stadium

Clasificación:

3.0

The line both to pick up and drop off took a crazy amount of time. There was only two people in front of me but took half hour. Take a page out of McDonalds play book and figure out how to significantly speed things up!

Clasificación:

5.0

Courteous staffs, fast and easy re-scheduling. The check out and check in process is very smooth and straight forward. I am very pleased.

Clasificación:

5.0

Amanda was awesome.

Clasificación:

5.0

I originally made a reservation with the Meyerland location..... I was contacted an hour before pick up that they didn't have the unit available. Very inconvenient, made me late for appointment.

Clasificación:

1.0

Hire personnel that are customer service providers and that know how to speak to customers without being rude. And whom can multi task. One whom don't mind helping customer without attitude. And being rude

Clasificación:

5.0

It maybe in the terms of the contract, but most people do not read the terms, it would be good to let the customer that if he is late picking up the trailer, the reservation is cancelled. Everything was fine. Good service

Clasificación:

2.0

The wait time was extremely long! It took over 30 minutes for me to be helped by someone. This was do to there only being one representative on hand. It wasn't his fault. He had to check in customers then go load up there stuff. That took time. They need to have more employees working in the morning which is when I assume would be the busiest times since people want to get started working on what they need to do early in the day.

Clasificación:

3.0

Crowded lot and buried customer service reps. Waited for 20 minutes to return my trailer, then was told to just do it online.

Clasificación:

5.0

The sales rep.Ashton,was very helpful an professinal .

Clasificación:

2.0

Not enough help

Clasificación:

1.0

My reservation was scheduled for 11:30am. I arrived fifteen minutes early to check-in & stood in line waiting to be assisted from 11:15am to 11:40am. Finally was able to complete my check-in around noon. I then arrived around 2:30 to return the vehicle since I was done with it. When I arrived there were so many trucks parked that I could barely park in the driveway. Once I entered the store, there was a man named Paul I believe who was assisting a customer. There were 3 customers in front of me waiting to be assisted. Pal stepped outside to assist a customer with checking in a truck. Myself and the other customers waited inside for a good 20 minutes. A few customers finally left. I waited another 5 minutes then stepped outside to see what was taking so long, and to my surprise Paul was actually hanging out outside holding a personal conversation with someone who seemed like a friend. I approached Paul and let him know that I'd been waiting for quite a while just to check in my rental. He then told me that I should try to do a self checking on my phone. Being in a rush, I did that. Once finished, I went to get in my car and noticed that he was still engaging in personal conversation, meanwhile customers still waited inside. Very terrible & unprofessional experience!

Clasificación:

2.0

There was a line of about 6-7 customers, some of us were simply waiting to drop off. No one really checked to see if anyone was dropping off. The personnel did not appear stressed by the length of the line nor attempting to work at a fast pace. Two customers left during the waiting time of 20 minutes, myself included - I asked one of the clerks if there was a way I could drop off the trailer without having to wait in line.

Clasificación:

5.0

Jordan and Ashley was good helped very well for the rental process

Clasificación:

1.0

Way too expensive for advertised price. I will never use uhaul again and would not recommend it to anyone else

Clasificación:

1.0

The worst when it comes to answering the phone, not very helpful and does not give proper information.

Clasificación:

4.0

Remind the public that end of month and weekend rentals are the busiest time and check-in at the store can be as long as an hour.

Clasificación:

5.0

Every thing was GREAT !

Clasificación:

3.0

Was transferred at last min from beechnut location because they didn't have a 5'x8' . This location didn't have dolly requested and forgot to include the six blankets I ordered. Very nice attendant however!

Clasificación:

1.0

I had a horrible experience. On arrival I wouldn't receive email from uhaul to verify my identity, then after I was verified through a phone call from the software I was asked to provide a reference with a number and the reference has to pick up the phone if not that I would not get a rental truck. Luckily the reference picked her phone when the customer rep called her. A friend of mine rented a uhaul on the same day in another city said he was never asked to provide a reference. And I then on the return time I wouldn't receive emails from uhaul to authenticate or process my return. I had to call and waited for almost an hour before someone could help me. The lady on the phone was really helpful though. I got there around 8:45 pm and left around 10pm. It was my first time of renting a truck and I was really disappointed.

Clasificación:

1.0

My safety was endangered by U-Haul. My vehicle was damaged(damaged front tires and front end gone out of alignment) because it wasn't properly loaded at the U-Haul facility. i was drive on the freeway with my vehicle unsecured on the auto carrier. It's a miracle no one was hurt by this negligence.

Clasificación:

3.0

The general manager was rude and had an attitude like we were doing him a favor. If I need another uhaul I will go to a different location.He was obviously having a bad day

Clasificación:

1.0

My vehicle carrier wasn't hitched properly. It came loosen why I was driving, my tires are damaged. Lucky to be alive

Clasificación:

5.0

Great service ,friendly staff, clean I would use this U-Haul location again if I need storage or a truck.

Clasificación:

5.0

Efficient service. Good experience.

Clasificación:

5.0

Every one was really nice

Clasificación:

5.0

Great service ,friendly staff, clean storage

Clasificación:

5.0

Ashton is a great person!

Clasificación:

5.0

Make sure the windshield wipers work and needs a tune up burned gas by a block .. Make sure the truck has wheel linement

Clasificación:

5.0

Thanks so much

Clasificación:

1.0

Returned trailer as agreed but charged for second day! Asked for a phone call back but no one called. Will dispute with credit card company. Check in process requires a recommendation phone number from a friend? Why do I have to have a friend in order to rent a trailer? You have my ID and my credit card and you verified the phone # o gave you rings to my pocket. I should not have to bother my wife or friends to ask their permission for me to rent a trailer. This is none of their business.

Clasificación:

4.0

On the returning the truck, I was trying to check in the truck on my mobile phone and it wasn't allowing to do it saying my reservation nor rental was found and it was trying to make me do a rental. I notice there were 3 employees still inside the building so I start locking in the window because I know it was after closing hours and they was counting down their cashier drawers but I was standing outside for 15 almost 20 minutes knocking on the window get some help due to it wouldn't let me check in the truck on my phone. All 3 employees turn and look my way and face their back to me. Even one of the employees rise from their chair to go sit on the other side of the building and still ignoring me. That was truly unprofessional and poor customer service. And I'm guessing the manager that was on duty, didn't even try to come to the door to talk to me but he decide to talk to me threw the window and I couldn't understand anything he was saying and I was calling the location while standing outside the window and they wasn't even trying to pick up the phone. They truly need to work on their customer service a little bit more. I suppose to have the rental for 4 hours but I only had it for 2 hours and I was trying to renturn it around 7:30 pm on 2/3.

Clasificación:

5.0

Was inadvertently charged a late fee but upon notification the charges were quickly removed. Have used the facilities for many years outstanding service.

Clasificación:

5.0

Staff very helpful and covered all my concerns.

Clasificación:

5.0

As far as I'm concerned, nothing. Service was great and the employees treated me well

Clasificación:

2.0

The van was ready but the keys were lost so I had to wait for 1 hour and I was lucky they found me a 20-ft truck available

Clasificación:

5.0

Nothing everything was perfect

Clasificación:

5.0

The only thing I would like to mention is that I had the first available pick up which was 9am they need all hands on deck to check the customers out. Otherwise the service was excellent. They were going as fast as possible.

Clasificación:

2.0

Wait time extremely long for someone with a reservation. Not enough employees working on a busy Saturday.

Clasificación:

5.0

N/C

Clasificación:

3.0

don't change the truck reservation after the confirmation

Clasificación:

5.0

I would like to say the Service was exceptional and Keep up the good work. No immediate improvements necessary.

Clasificación:

5.0

N/C

Clasificación:

5.0

The location I used was everything I needed and the staff was courteous and knowledgeable. Handled all my needs.

Clasificación:

5.0

M/C

Clasificación:

1.0

The bathroom door was opened and it seemed someone just did a number 2 so the whole place was stinking. This location was indeed very dirty

Clasificación:

1.0

Had to wait almost an hour to get the truck even when I had an reservation. General Manager did not finish with me before helping others who came after me.

Clasificación:

2.0

The attitude of the personnel was very discouraging. Just very unwelcoming

Clasificación:

5.0

Attendants were friendly and courteous. Got me in and out quickly.

Clasificación:

5.0

Gerald and associates always take care of my needs. Great facility

Clasificación:

5.0

This location is very busy. Even with a reservation there was some wait time so I just think they could use more staff. The representatives I worked with were very professional and helpful.

Clasificación:

5.0

The gentleman who hooked up the auto transport was very thorough and friendly we were in and out of there in less than an hour.

Clasificación:

2.0

Keep somebody at the counter to help customers besides one person helping everyone

Clasificación:

2.0

Employees need to check around to make sure that the place they are sending you to is going to be open when you get there. Not go off their regular schedule for the week!! NOT GOOD BUSINESS.

Clasificación:

2.0

Clean out trash from the trucks and wear a mask when interacting with people

Clasificación:

5.0

Great team!

Clasificación:

5.0

Good People

Clasificación:

5.0

The staff’s was kind and courteous and went above and beyond for me

Clasificación:

5.0

The staff were helpful toward me doing the entire process.

Clasificación:

5.0

Mr Vergil was very kind and very helpful ❤❤💪🏿💪🏿🙌🏽

Clasificación:

5.0

Staff was always helpful, courteous and efficient!

Clasificación:

5.0

During our time at UHaul, the entire staff was great and especially Ben Heidorn. Every time we were served by him, he listened and assisted us in timely and very professional and courtesy manner.

Clasificación:

5.0

Very friendly and helpful

Clasificación:

3.0

The storage unit was very disappointing. We had a unit downstairs but they said it was damaged at the last min and then moved me to a smaller unit upstairs and we weren't able to use the unit.

Clasificación:

5.0

Staff was very kind & helpful due to my EXTREME situation. I have NEVER witnessed the type of kindness from a storage facility that they presented here. This should DEFINITELY be the MODEL for U-haul.

Clasificación:

5.0

Ashton was very knowledgable and polite. Great customer service.

Clasificación:

5.0

Awesome experience...never any issues with them. I'm more than satisfied with this facility and the service I received.

Clasificación:

5.0

The staff is fabulous

Clasificación:

5.0

Very nice people

Clasificación:

4.0

Is hard to to go around corners with large items

Clasificación:

5.0

I got my storage unit fast and was explained everything thoroughly.

Clasificación:

5.0

very friendly and helpful

Clasificación:

5.0

Nice place

Clasificación:

5.0

Pickup: excellent , friendly and professional staff reservations and at the location of pickup . Explained the process and made sure we understood our selections. Drop off : rating below average.

Clasificación:

5.0

I just appreciate everyone that work there....thank you all great service.....

Clasificación:

5.0

I didn’t actually go into the facility as I selected the u-box delivery option but they made the process very easy