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Annette R.Customer Reviews for U-Haul Moving & Storage at Northwest Highway
Testimonials From Recent Customers
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Nothing - great experience Add more telephone support
Aly S.Office staff was late on sunday, they had to be open from 9 am and got their till 10:30. I had things to do early and they pushed me back.
HANALEE A.I needed to rent a trailer but there were none available. That was the first reason I gave you an average score. I had to spend DOUBLE what I normally would have paid. Then, you charged me for storage for an extra month when I couldn't get a reservation for the day I needed to move. I was charged for a trailer when I came and picked up my Ubox. It was supposed to be free if I picked it up. The Uhaul employee who hooked the trailer up was not very friendly and didn't want to answer any questions. I got a LOT of excuses and no solutions that would have made this a better experience. ‘We are really busy†is not a good excuse for poor service. I won't recommend that anyone ever use Ubox for moving, and I will pay for a moving company next time. Ubox wasn't an affordable solution in the long run.
Rustin S.Gate to storages need to be accessed longer in the evening at least until 10:00 pm each night for moving in or out.
Sherrie L. | First ImpressionsDeberÃan tener más disponibilidad de camiones para personas sin reservación . Yo renté ahà porque estaba cerca de donde tenÃa que mover unos muebles hasta oakliff y querÃa entregarlo en un uhaul de por allá para entregarlo a tiempo y no limitar mis 8 horas y no!!!! Tuve que venir desde allá hasta la misma locación donde lo renté cansada y a media noche , porque me iban a cobrar extra si lo entregaba en otra locación por lo tanto lo entregué como 45 minutos tarde y me cobraron extra
BLANCA AZUCENA O.When my husband arrived he was not treated in a respectful manner. Albeit he was in old work clothes as we were moving, the counter person was some what rude to him. Since my husband is laid back I know it made him uncomfortable because he mentioned it to me
MICHAEL SCOTT P.My pods were all supposed to be in Carrollton way before 30th of April. Also why is it that two different times now I've been charged for shipping but the shipping never once showed up on my U-Haul account as needed to be paid. This has happened twice now once the lady in San Diego office charged me then the guy here on Mocking bird. I'm not sure I didn't over pay. And I'm not sure why I got charged for trailer usage and never took it out of the state? When I turned around and rented a Ubox so I paid for the time I had the trailer. Even though I called and asked for a larger one. And when things got to close I returned it and had to get a box. It would Have been nice to get some kind of help on the trailer or the Ubox since I had three of them with you all
BRANDUNN M.Overall good...better to use a full service haul ?
STEWART J.Great service from check in clerk. No problem so far. Again, I am just moving in.
Tito M. | First ImpressionsOn the receiving end (VA) things did not go very well at all. We were contacted by the local U-Haul agent to schedule the delivery of our box, 3 times, and it was never delivered ! I finally called and got Mimi, who was fabulous !! She was so sorry for all of the issues we had and she went above and beyond to make certain that our box got delivered that afternoon. Mimi was wonderful and made up for all of the awful previous communication with other U-Haul staff. Also the actual delivery driver ( Tim/Tom ?) was terrific as well. Thank you and our sincere appreciation to Mimi.
Michael T.This was the worst moving experience of my life. Nothing happened as it should have. From the initial booking, to picking up my box, to getting it delivered. Initially I was told that the box would come with a trailer which it did not. Then my contract said my box would be stored at the Lower Greenville location in Dallas. It was not. In fact I had to drive all over the DFW area visiting multiple U-Haul locations until someone was able to locate my box. My contract also said I would be able to access my box whenever I needed to. This was not the case as most of the time I had to provide the location holding my box a minimum of 48 hours to pull my box, and still most of the time they did not have the box ready when I arrived. Lastly, my box was supposed to be delivered to my home between 2:00PM - 4:00PM. The box arrive after 6:30PM and my lock on the box had been broken off leaving my valuables exposed. I will not be referring any of my friends or family in the future. In fact I will actively encourage them not to use U-Haul.
Scott M.1. with only one customer service rep, the wait to check out was very long. 2. first person who connected trailer was not able to diagnose why a light was not working. Took a long time to get someone else over who knew what they were doing.
RICHARD B.Been using y'all for a very long time... Thanks for keeping my stuff safe!
CHRISTOPHER O. | Overall Experiencethere were too many furniture pads for me personally and they took up a lot of room. maybe ask, on an individual basis the amount they would need. But overall everything was perfect! Communication was perfect. Gracias.
Celeste N.I rented a trailer from this location dropped it off and it was supposed to get turned in after I drop it off but instead I got a call letting me know I needed to extend my contract on a trailer I dropped off at1035 am today and to make the situation worst I was billed twice one in Texas and the other in Shreveport Louisiana how is this possible I rented this trailer for one day and it's cost me now almost $500 you tell me will you be happy with the experience not happy
JAMAAL G M.The oil line and oil cooler on the engine wasn't properly installed after a recent repair and it blew its oil all over the road 4 hours after I got the truck. I've spent HOURS on the phone, on hold, trying to get through to road side assistance and trying to get this resolved. Then on top of that, U-Haul has been charging me every damn day while that truck was out! You folks towed it away a week ago!!! On the rental contracts there has got to be an actual, direct line to the rental location. The fact that the phone number only routes to a National call center is fucking retarded. Fix your shit!
MATTHEW F.All good easy check in flight staff easy drop off thank you
KENNETH C.Check engine light was on in the vehicle but it seemed to run just fine.
BRETT D.It was reported stolen , and I'm a black man and I was not treated well. By far the worst experience
DAVONTAELATRELL T.Was charged for miles I didn't use and gas also. Very poor customer service at this location. I had to go find the truck in my own they were to lazy to bring it up front for me. Acted like it was a burden to rent me a truck. I will never use uhaul again nor recommend them to anyone
nick M.Very quick and courteous at the location and over phone with call center she was very informative and kind.
Michael G.Everything with the equipment was fine the store was clean even the restroom I would recommend this store to my family and friends.
PARRISH J.My only issue was with dropoff. No one was there to meet me, and it wasn't very clear what to do. I went inside, and the associate said someone would meet me at the truck. Once someone came, it was pretty easy. There was just a delay and I wasn't sure if I could leave the truck or not.
LACEY D.nothing,,all good
LAYN A.Refrain from returning area gentleman using the word “Orientalâ€. We're not rugs, prefer “Asian.â€
JOHN K.Understaffed and the truck was beat up.
MICHAEL M.Very nice, and helpful!!
SHAUN F.I did not pick up the Ubox myself, but the moving help was able to pick it up without any problems and my stuff arrived in good condition.
Laura S.Equipment was good, phone service worked great
BURTON V.Make the key drop box more noticeable. It was difficult to find the exact location.
Mikaela L.Very helpful!
VERCA M.I reserved a 10 ft Uhaul from another place... I got there about an hour late because I am coming from 6 hours away. When I arrived the Uhaul I reserved was gone. I ended up having to go to another place to get one. Unfortunately.... they only had a 15 ft one (WAY TO BIG) that they could give me. Sure they gave it to me at the same price... unfortunately tho..I only needed 10ft one because my daughter did not have that much stuff. So we tried really hard to pack her things where they would not have wiggle room. This did not work and several of her items broke on the way home (6 hours away). I am completely NOT satisfied with someone being able to just take a truck that has been reserved already. The owner of Chilly Mart in Dallas was very apologetic and did send me to the Harry Hines location.
CHRISTINA M.You can make sure that your agents are informing customers on all charges especially milage. Also all fees associated with renting equipment.
RICHARD ALFRED D.My 20' truck that I reserved was not avail. With help from Corporate, they made it right
Christopher R.I would suggest that when someone reports a vehicle issue that it be addressed appropriately such a broken windshield to mark it or note it. As I the customer did report it on the portal as a dispute with the picture but the return location said it was not noted. Per CW & George they were aware and took care of the situation in confirming it was broken when we picked it up. Gracias.
LEAH R.My experience was great, roadside assistance was prompt and got me back on the road quickly and the drop off process online was quick, easy, and convenient
SETH B.the fellow was able to get the chains off in spite of our lock--he had to work at it awhile and did it gladly! very fast, very nice--only issue--never got a receipt for the return.....
DONA K.I was over changed for millage but it was claimed; I drove extra miles, which I didn't! Their records keeping as far as millage goes is terrible! The online app they use, doesn't always match the physicals records of the vehicle. And when you tell them, and show them the inaccuracy, they just ignore it and still over change you for their lacks in record keeping. I don't expect a refund because only a reputable business gives one.
BRIAN B.A “few†of the employees here are helpful and respectful, but the rest of them seem as though they hate their jobs and couldn't care less about customer service. Returning the vehicle is always the worst part of the rental process at this location. The employees seem to scatter when you pull up to the parking lot. No one offers to check in your rental, and if you are able track one down and ask for assistance, they give you a dirty look as though they don't want to be bothered.
JOSEPH B.Good service Excellent
JOHN M. | Overall ExperienceThe process was very quick and easy with all personnel very knowledgeable with their jobs.
BOBBY R.Get better software backup, uhaul system malfunction and backed up my tow I lost the job. Thanks uhaul I hope you don't let me down next time. Please refund me my tow dolly expense.
HUMBERTO C.24hr pick up on line . lock code are double check
Hugo O.Customer Service was great loved everything about this location.
ANDRE A.Vehicle was clean but the cup holder part of the dashboard was meshed with stains. The pick up service was cordial but the return service was not so good. Your location is nice. I can recommend your location but service needs improvement. After l packed the vehicle at the usual place of return, l went in to drop the key. I was told to go back and repack at another place. This was no so previously. The service of yesterday was not so good.
EKUNDAYO OLADEHI I.Stopping charging after hours fees.The apps isn't compatible with android phones
Lorenzo W.Ninguno
GREGORY ALAN P.The process took forever. I ordered dolly in which they forgot until i asked. The other dolly on the truck broke off the plastic thing so I'm quite sure i was charged for it and I did not use it and I'm still waiting on final invoice which I have not received.
LATOYA J.I spoke to your call in customer service recently and they were very helpful.
Albert S. | First ImpressionsI had to go through 5 different representatives to finally get hold of Caleb Morgan at Traffic Contol. Caleb was very helpful and efficient and handling my request to have my U-boxes delivered to my new address.
Jorge O.I'm extremely unsatisfied. I was told by multiple different representative different things. I talked to about 6/8 representatives that still never solved my problem. I filed a calim and you guys didn't even give me 10% off. It's all a joke and I'll be writing a review for the world to see because you guys do NOT make moving easier. You cost me more money to spend and be wasted when it wasn't necessary.
Kallie K.When returning the containers the man I chew lied out with was rude and had a bad attitude. Most employees at this location seem lazy and customers are bothering them.
tiffany J.FIRST RENTAL I PICKED UP THERE WAS NO DOLLY IN IT WHEN I GOT TO MY LOCATION TO MOVE THE FURNITURE SECOND RENTAL I GOT IT WAS SNOWING ICING OUT IT'S SUPPOSED TO HAVE A QUARTER TANK OF GAS IN IT IT WAS BELOW EMPTY SHOULD HAVE BEEN CUT A BREAK ON BOTH OF THOSE TIMES BUT I WAS NOT UNACCEPTABLE
KIMBERLY C.We picked up and returned this truck the same within 5 hours of the rental. When we returned the staff told us everything was good and that they would take care of the rest. Later on when we let looked at our bill we were charged for three days. We have yet to receive a refund from the location. These guys are running a scam on uhauls name. If they are a franchise they should be removed. We have three witnesses that dropped the truck the same day. Cameras are present all over the buildings. A simple investigation is at hand for a customer since they did not give us a receipt.
JOSEPH V.Truck was running rough, it lacked power and was struggling to move on the freeway, this is the first truck i rent from u-hual which is this bad.
MARIO P.I clearly chose a pick up truck and when I got there they told me I picked a boxed van this is the second time this has happened very poor way of doing business it's deceiving and down right wrong I need corporates number if it can be sent to me
JAIME H.No lighting & 24 hour access taken away in the middle of my contract. Not to mention I received a bill that I still have to dispute for days that my belongings had already been removed from the unit!...
ricki m. | Overall ExperienceThe lady at the front desk was not helpful she wasted my time and also she made me waste $27.40 that was very bad .l will appreciate if management will address it thanks
James H. | First ImpressionsThe staff was welcoming and friendly. They really took their time and explained all they had to offer. I would definitely recommend.
Tiffany J. | First ImpressionsThere was always a long line to speak to an associate
kelsey r. | Overall ExperienceI received a damaged unit which was not expected. The prices are too high for the look of the storage unit
Tyriana B. | First ImpressionsWow, great job by the team, thanks.
Mark W. | First ImpressionsI think they need to hire more staff. When I arrived I went in asked the older white male for assistance with the auto transport to take my car off (that's what I was told to do from Chantilly location), he advised to get in my car and someone will be over to guide me down. Here is where I had the issue I advised him that I couldn't get in because the things were blocking the doors, he said they come off just pop them off or something to that sort. I said i don't know how and I was not there when U-Haul put it together. He then rolled his eyes and shook his head as if I worked for U-Haul and I knew what he was talking about. At that point Jesse just came and told me I can help you ma'am (thank goodness). He then guides me off I advised him I'm waiting on movers where can I move truck he told me at the storage unit. Well they have not giving me one yet so no access. He then told me to pull over to the right. I waited in the truck until he can move the auto transport for maybe 5 to 10 minutes because I could not back up with it there. I got out and asked when he was moving it he told me it would be a while and just leave my truck there. I go inside speak with Barbara (very nice) she calls the young lady to show me the units. The one I selected had a big helium tank in there. She advised by the time I get back it would be moved. Well i came back the tank was right outside my unit actually in the way. However my movers moved everything in. We closed the door had a little struggle but we got it closed. Went to open it back up and it would only lift half way. Just realizing after unloading that the unit door was broken. I went and spoke with Barbara Advised her it was broken and when shut the top right side is kinda open. She then said she would get one of the men to look at it. I had to go because It was almost 3 o'clock at that moment I had been there since 12p with all the waiting and going back and forth. She then advises me to come in tomorrow and my stuff would be fine because they have cameras everywhere. This was a very stressful experience. We had just driven 20 plus hours came in expecting everything to go seamlessly and it did not.
Yolanda J. | First ImpressionsI went in to pay my storage a couple days late due to forgetting I even had it and they charged me a late fee. I feel like the late fees should be voided if the storage is paid.
leslie f. | Overall ExperienceSeveral years of safe storage and service!
John r. | Overall ExperienceThe staff was always helpful even when my card wouldn't work most of the time. Only reason I left was moving out of the city.
Quinton F. | Overall ExperienceDespite several phone calls to the actual facility to double check , all my calls were siphoned off to main Your customer service dept phone line - they know nothing about the individual facilites , booked the wrong size storage unit and AND told me That as long as I arrived before closing ( moving from four hours away ) that my movers could unload my 26 ft truck That night. What a mess!! When I arrived well before closing , was to we were Not able to unload , didnt have a correct size unit booked there, finally got a couple of units secured for unloading in the morning , after the booking mixup - but when we arrived ! They had no air conditioning!! In texas!! Though that had always been my request - Air conditioned unit - One unit had holes in the wall - Apparently all they had available to fix the problems I will never, ever ever use your facilities again - It was a complete nightmare experience and my stuff is now storage in the heat and cold - Your customer service people do not! Know what they are doing and this centralized phone system is truly a nightmare !
Sona H. | First ImpressionsMy entire experience with uhaul has been the most frustrating experience with any company I've ever had. They make promises they don't keep. They tell you that someone will call you back they don't.
Christopher H. | Overall ExperienceUpon mi arrival only 1 person was assisting customers so the wait was horrible and on top of that I was over charged
Demetris N. | First ImpressionsI got the storage n was couldn't access my storage. I was not told that u can't access 24 hrs storage unless it a outside unit. Only allowed wk hrs time. Ask to us a dolly told me 60 dep for 5 min lol
Kimberly H. | Overall ExperienceI would like to thank David the manager Amber and Corey they gave came out their way to provide the excellent service. The call centers do not provide the same at all. Thank you for perfect services.
Tywanda M. | First ImpressionsMy experience yesterday, with two of the U-Haul employees working behind the front counter, was horrific to say the least. I have shared my experience with Upper-Management.
MICHELLE W. | Overall ExperienceThank you uhaul and staff for the help I recieved from you guys You guys helped me through my displacement because of the tornado Me and my family thank you
Juan H. | Overall ExperienceCenter staff were amazing. Fast, friendly and with a smile like Uhaul is known for. Keep it up!
Kevin M. | First ImpressionsThe worst glad I have no dealings anymore
Shanna W. | Overall ExperienceWait times over the phone and in-store are too long and tedious. Gate systems not working, so I was unable to get in or out of the gate without the busy staff's assistance. I did not have a good visit
Talarisha B. | First ImpressionsI never had any problems with this location. Everyone was always helpful.
David T. | Overall ExperienceThe censored lightening in the hallways were not set for a long enough amount of time. I would have to go out in the dark to get it to come on. Very dangerous. Other than that it is a good storage. TM
Terry M. | Overall ExperienceThe agent helping me didn't know what she was doing. First have me a unit that wasn't available. Then gave me a unit that she said was inside but was actually outside.
Lee W. | First ImpressionsStaff always very friendly!
Alfredo T. | Overall ExperienceThe lady that was working the counter when we arrived was very rude and unprofessional. The very first thing she stated was we are going to close soon.
Charles R. | First ImpressionsGreat experience. I will definitely use again and recommend to all who are in need of similar services. This experience was a lot smoother and better than I ever thought it could be.
Matthew C. | Overall ExperiencePeople, calls, delivery, all outstanding
Paola A. | Overall ExperienceUpstairs storage unit doors were a bit small, but overall great facilities and clean unit.
chris t. | Overall ExperienceI wasn't at your facility, you delivered my Ubox and the 2 ladies that delivered and picked it up were wonderful!
Lisa A. | Overall ExperienceI have had the worst experience with uhaul. In regards to my stuff and shipping.
Sarah A. | Overall ExperienceWrongfully paid an extra month due to Uhaul's error. I called and someone was supposed to return my call, but didn't. The only reason I'm giving 2 stars is b/c of Nancy at the warehouse; very helpful.
tonya g. | Overall ExperienceEasy access, I felt comfortable being at storage by myself.
Patty O. | Overall ExperienceThe only Issue I had was the upstairs storage really needs an elevator or a ramp. Trying to drag a 3 bedroom house upstairs is a heart attack looking to happen! Otherwise, Service was great!
CHRISTOPHER O. | First ImpressionsThe storage room has enough space for a one bedroom apartment. I have the 10 by 10.
Lashonda T. | First Impressions("Owner" on the name tag) was the most unhelpful and unfriendly person I have ever interacted with. Would not recommend this location to anyone. Take your business somewhere else.
GARRISON P. | Overall ExperienceVery friendly and helpful
Donald B. | First Impressionsna
WILLIAM N. | Overall Experiencevery good service
Etienne C. | Overall ExperienceTerrific team of people
Julie W. | First ImpressionsYou guys need more characters so I can tell you how good you are.
David B. | Overall ExperienceThanks for your service and would greatly come back if needed.
LUCILA O. | Overall ExperienceI would like to come back anytime,
marilyn s. | Overall ExperienceThe staff at this location, Caleb and Nancy were very approachable and friendly. Caleb kept in touch with us to inform about arriving uboxes. He also helped us with last minute helpers!5 star service!
ramamoorthy s. | Overall ExperienceThanks guys! For everything.
Cecil M. | Overall ExperienceHad challenges the 1st year with pmts
AKILI J. | Overall ExperienceThe staff was very helpful and accommodating.
MARIANNE C. | Overall ExperienceThe storage closes too early
Sherina R. | Overall ExperienceThis year service was terrible. Justin Davis didn't reply to ANY emails & I still have questions. We were charged tax and for extra days - not our fault - your truck was broken. Very disappointed.
Cidney A. | Overall ExperienceWill never be using uhaul again. Worst service ever
Caleb F. | Overall ExperienceThe gentleman helped me was very friendly, professional, and helpful
Fred Z. | Overall ExperienceCarmen was very friendly and helpful. She arrived on time to deliver the containers. 100% recommended.
Jorge C. | Overall ExperienceWe rented 3 Uboxes and the location we wanted them set was tricky. The fork lift operator put them exactly where we wanted them with no complaints. It was a friendly can do experience.
Joe G. | Overall ExperienceThe delivery "ladies" were amazing in both the drop off and pick up locations. I highly recommend using this means of transport for moving.
Mark AND Graci W. | Overall ExperienceThe only issue was that I was not well informed when I would access to my u-boxes after the shipping so that I could schedule the day to unload them.
Milad V. | Overall ExperienceI emptied my storage 2 weeks ago they never call to check n see if it was I who empty it or if I still was to use it. Other uhaul location do.
Juan P. | Overall ExperienceParking lot was often so crowded with rental trucks that it was difficult to get to storage area.
JOHN B. | Overall ExperienceJustin helped me out when U-Haul as a company let me down. He is an asset to this company. Ben at the storage facility on Mockingbird as well. Both were very helpful with getting me situated.
Bill C. | Overall ExperienceI was not offered what I was promised. I am 61 years old and I don't want to have to carry things up one flight of steps and then have to come back down and get more. I was promised to drive up. Rude!
Yvette P. | ReservaciónVery satisfying experience. Everything was handled brilliantly!
shalini b. | Overall ExperienceIt was average experience considering our u boxes were not ready on time to unload despite visiting the facility one day in advance to make sure.
CHIRAG M. | Overall ExperienceMy Ubox arrived 3 days late, and I was told it was available to pick up...I drove an hour to pick it up, and they said it wouldn't be available for 2 more days. That was frustrating.
jessie c. | Overall ExperienceI rented 5 Uboxes and got charged for an additional month which was not my fault. I called and was told that my bank had already been contacted and would take 3 to 5 business days to reverse the charg
Joy C. | Overall Experiencebeen with u hual about over a year now very helpful
yvette g. | Overall ExperienceExcellent customer service. Friendly staff. Very helpful with my needs.
Diana M. | Overall ExperienceNever went to the facility, movers did.
James C. | Overall ExperienceOverall excellent experience. I was very impressed with the mobile app and the staff is also always helpful.
Elliott S. | Overall Experiencewell done.
Bridget C. | Overall ExperienceFlat bottom carts were hard to locate, but office staff gave me one to use when I asked.
Jennifer P. | Overall Experience.
Donna W. | ReservaciónGreat customer service. Everyone was very helpful. Storage was clean.
Debra p. | ReservaciónMost of this survey does not apply. I did not go to the facility. Unlike my pick-up location, NW Hwy were flaky. They stood me up twice for delivery, were disorganized, and even overcharged me.
Matthew S. | Overall ExperienceNot recommend.
Srinivasreddy B. | Overall ExperienceI was communicated with throughout the entire process which was very helpful! Would definitely use again!
katie n. | Overall ExperienceThank you so much, everything was quick and easy!
Kamryn S. | Overall ExperienceGood. Fine.
Kameron W. | Overall ExperienceGreat experience.
BYRON N. | Overall ExperienceBooked my u-box and the day it shipped they changed the guaranteed date by 6 days later. Allied and talked to 6 people. Got to no answer as to why. Went to pick it up. It wasn't there. At diff place.
josh p. | Overall ExperienceThis Uhaul was fine. The hours could’ve been better but otherwise everything was good!!
Paula T. | Overall ExperienceI needed to setup a payment plan to pay off the charges occurred while I was in jail. You denied me the payment plan and sold my property that was in the van. Nice way to treat a Vet.
Van Revovery Elwin B. | Overall Experience