Customer Reviews for U-Haul Moving & Storage at Northeast Expwy

4,903 comentarios

2951 NE Expwy   Chamblee, GA 30341
(@ Shallowford Rd and I-85)

(770) 458-8353

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(770) 458-8353

2951 NE Expwy
Chamblee, GA 30341
(@ Shallowford Rd and I-85)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Ann C. 
Clasificación:
5.0

Staff was very friendly and nice.

SAKINA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY K. 
Clasificación:
4.0

El cliente no dejó un comentario.

WESLEY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMY H. 
Clasificación:
5.0

Staff person was very friendly and efficient.

GEORGE H. 
Clasificación:
3.0

The app process is more complicated than presented. Reference verification steps should be foretold.

Larry L. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian W. 
Clasificación:
2.0

El cliente no dejó un comentario.

Nina H. 
Clasificación:
5.0

Everything was terrific. All the staff were helpful and professional. Would definitely recommend and use again!

ANN H. 
Clasificación:
3.0

Uhaul sent the wrong pick up location to the movers we booked also through the Uhaul website for pickup when the box was delivered. It caused everything to be delayed a day and the movers to make extra trips as well as unexpectedly changing the moving rates because of the added distance. Please fix your communication in the future.

Huilan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BAZELAIS S. 
Clasificación:
5.0

The system works great. Easy in and out and easy to extend days. Great employees. I've been renting from this location since I was 18 and I am 57. Great job!

RONALD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BERTRAND P. 
Clasificación:
4.0

El cliente no dejó un comentario.

NATHANIEL E. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS C. 
Clasificación:
3.0

Clean the truck after each use.

Tyra S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERMAINE P.  |  First Impressions 
Clasificación:
1.0

I was charged twice for a enclosed trailer when I returned the same day.

ENRIQUE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZAIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERESA L. 
Clasificación:
3.0

El cliente no dejó un comentario.

SHARAY M. 
Clasificación:
3.0

A few of my items were broken, and scratched up.

Greg B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hassan A. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
5.0

The cargo van I was given needed lots of maintenance Everything from from missing dashboard components to the mat in the cargo area was damaged. The employees were more interested in their cellphone communications than in serving the customer.

YALE S. 
Clasificación:
4.0

Add trashcan to site

Raymond M. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARIA V. 
Clasificación:
1.0

seme mojaron cosas por que ese camion que rente nose de donde le entro agua no estoy satis fecha

Arely D. 
Clasificación:
4.0

El cliente no dejó un comentario.

RHONDA W. 
Clasificación:
5.0

Interior cup holder area was soiled with food. The rest of the experience was great!

EDWARD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RASHIID J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHANTE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER F. 
Clasificación:
5.0

Store number will not reach to store- it always goes to national service center. I wanted to contact store directly

Theo G. 
Clasificación:
5.0

El cliente no dejó un comentario.

HECTOR G.  |  Overall Experience 
Clasificación:
3.0

We had made a reservation for a different location. We received no notice that there had been a change to our reservation. Fortunately I called to confirm the morning of and that is when I learned that we had been sent to a different location. So the lack of communication was very disappointing. Then when we arrived they said they did not have the truck we had ordered. Finally we spoke with the manager and he was able to give us another truck.

JANET E. 
Clasificación:
5.0

Excellent customer service.

KENNETH D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY T. 
Clasificación:
5.0

Always a great experience at this location.

JON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SELMA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN H. 
Clasificación:
2.0

Gas.. I used 33 miles, put in $15 amount of gas. I thought I put in more than I was supposed to. 2 miles per gallon.. and still got charged $9 more on top of what I paid? Your car has 2 miles per a dollar rate..?

Beomkyu H. 
Clasificación:
2.0

El cliente no dejó un comentario.

ALBERT S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN C. 
Clasificación:
4.0

Bueno

JOSE M. 
Clasificación:
1.0

I have not received a credit for the items that I did not rent and the lower mileage rate that I was given. I have spoken to a rep, she agreed that the rate was incorrect and I had a lower mileage rate. As of this date, I have not been credited back the difference. The truck I originally was rented was switched out-the one that I received was not clean and the maintenance had on the driving aspect had been neglected.

DIANE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANN T. 
Clasificación:
3.0

The truck had a hole in the roof, which let the rain leak through and my belongings got wet. Very disappointed.

YAIR S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOY M. 
Clasificación:
3.0

People were very informative until I asked questions.

CHERYL T. 
Clasificación:
4.0

The trucks need a mechanical inspection.

MELIKSAH G. 
Clasificación:
5.0

I was charged for a u box I canceled. It was handled promptly by Darnell Braziel, he was so nice!! Thank You!

Nene B. 
Clasificación:
5.0

Good service

ANGEL C. 
Clasificación:
3.0

They charged me for gas but I brought it back the same it went out

Neal M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arely D. 
Clasificación:
5.0

The entire process of finding a storage unit, truck and a car tower drop-off facility was a full day of running from one facility to another without success. Finally we found a COMPETITOR storage facility and a U-HAUL truck/car tower drop-off on our own. The very worst experience we have ever encountered with u-haul. We are extreme disappointed.

Roger P. 
Clasificación:
1.0

It was a nightmare trying to get my PODS delivered. UHAUL kept messing up the delivery. I've also been charged (and deducted from my account) for moves that didn't actually occur. I'll likely never see that money again or even hear from anyone after posting this review. I would 100% suggest using PODS versus U-Boxes for your move!

Donna R. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS G. 
Clasificación:
3.0

El cliente no dejó un comentario.

BOBBY S. 
Clasificación:
5.0

Very helpful staff

EBONIE V. 
Clasificación:
4.0

Even though I missed seeing this location 4 times, I would still recommend this location. Friendly and inviting staff.

BELINDA E. 
Clasificación:
5.0

Darnell was very helpful and professional. Excellent experience.

RICHARD L. 
Clasificación:
5.0

Mi única recomendación es que tienen que dejar siempre a esa señorita que tienen allí porque presta una excelente atención

JESUS P. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENDRELL W. 
Clasificación:
3.0

My original drop-off location was on Peachtree Road. When we arrived, they told us the lot was too full and we would have to go to a different location. The lot was visibly not full. We had to drive further into the city and made us late for work. All in all we had a terrible experience with U-HAUL on both ends, both in Athens and in Atlanta.

ERICA C. 
Clasificación:
4.0

Need pleasant customer service. The young lady didn't appear to want to be there.

CHERYL F. 
Clasificación:
5.0

Nice vehicle. Very comfortable. Nice backup camera!!

Judith Z. 
Clasificación:
5.0

This is a very convenient location.

Jim M. 
Clasificación:
5.0

Everything was quick, friendly, and easy.

MIGUEL J. 
Clasificación:
5.0

Store Manager Darnell was friendly and very helpful. He helped us move my couch from the pod to the truck and gave us water bottles because we were thirsty. Also, he resolved a mileage issue regarding the truck in a helpful and friendly way. More places should have management like him.

ZAHRA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

william M. 
Clasificación:
3.0

The emergency brake did not work. I would like to comment on how difficult it was to rent this truck and dolly. The first location that we went to made the reservation at another location in town. When we got there, the truck was not there. He suggested we go to a third location which we found did not have any equipment. She made a call and told us someone would call to help. No one called. We then went to the fourth location mentioned above who fixed us up. Also our first choice to tow a 2009 Dodge Caravan was to use my 2019 Honda Ridgeline All wheel drive with a 5000 lb towing capacity. Your system would not allow the dolly rental for capacity reasons which I'm sure is wrong.

ROY C. 
Clasificación:
3.0

Service is too slow when you get there. I realize different transactions take variable amounts of time, but the staff up front doesn't seem to care and doesn't seem to prioritize and/or ask if maybe you are just doing something quick. The woman handing storage when I was there wouldn't take other customers dealing with trucks or trailers. Staff necessary to unhitch my trailer was not around. The trailers are always great. But, I always run into these long delays when checking in and out. It's a bummer.

Jonathan B. 
Clasificación:
3.0

Entrance can be a little difficult to navigate.

JON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORENA G. 
Clasificación:
5.0

Phenomenal customer service! The gentleman working went above and beyond! I highly recommend this facility!

PENNY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

KIERA L.  |  First Impressions 
Clasificación:
5.0

This location is well ran. I always get great customer service and in and out in minutes.

EEVA V. 
Clasificación:
1.0

Why was u charged 20 dollars after hour return ? I was on the call wait for an hour then got help to return the car because ur online was down. It's not my fault and I told the customer service agent about and sent all the pictures to her and she told me she left a message . tedessa_burns@uhaul.com This is the email she provided me .

WAHAZST K. 
Clasificación:
4.0

good service

LESZEK G. 
Clasificación:
5.0

Good service nice and easy in and out

Robert C. 
Clasificación:
5.0

Encountered technical difficulties when doing the return via the key drop off process. I entered the information through the email link but couldn't get to the completed form sent. Was forced to leave the key without completing the process.

JONTE M. 
Clasificación:
3.0

El cliente no dejó un comentario.

BRITTANY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven W. 
Clasificación:
5.0

This is my 3rd Ubox. I am ALWAYS thoroughly impressed by my belongings being exactly how I packed them. This is no way a reflection on the location.. I dont even know who is responsible, but my belongings fell out of the box when I opened the door this time. I had to spend unnecessary hours unloading, repacking, and moving my belongings into a storage unit because the box was a wreck. Shout out to the location in Addison, TX for compensating me with a month of storage. Otherwise, this was unacceptable...

Yunique S. 
Clasificación:
1.0

Communicate with the customers on the actual price for rental. We was charged 2 times on debit card and it takes 3 to 5 business days to come back on card. Poor customer service.

CRYSTAL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WHEELER M. 
Clasificación:
1.0

Vehicle in terrible condition. Steering wheel constantly fought direction and frequently went left when turned right and vice-versa. Ride was terrible... felt like vehicle was going to collapse at any minute. Transmission jerked constantly and changed "automatic' gears irrationally. Equipment promised was not available - 17 ft truck "not available' even though reserved 2 weeks before - only 15 ft available. Same for number of dollies - had only one although 3 reserved. This was, by far, the Worst experience I have ever had with UHaul - and I have moved with you 5 times in the last ten years!!! Wil NOT use you again. Will try Penske and Home Depot!

SHELLEY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

gabriela C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Felecia B.  |  Overall Experience 
Clasificación:
5.0

The on-site staff was great! Calling customer service was MOSTLY okay with a few hiccups. Customer service should be more professional and consistent.

SYLVIA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYTTANIE S. 
Clasificación:
5.0

Great Location!

QUENTIN R. 
Clasificación:
5.0

This has been the most consistently convenient and supportive staff that I've experienced in the Atlanta area for the past 10 years. The manager is also always onsite and assisting his team during any complications. The entire staff has a can and will do attitude and that's very comforting and necessary when someone is trying to deal with the complications of relocating. This will always be my go to location!

SAMUEL S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey L.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Antwan C.  |  First Impressions 
Clasificación:
4.0

I've used this location before and had no problems that's why am back again.

Betty G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sitara t.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

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    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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