Customer Reviews for U-Haul Moving & Storage at Northeast Expwy

4,842 reviews

2951 NE Expwy   Chamblee, GA 30341
(@ Shallowford Rd and I-85)

(770) 458-8353

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(770) 458-8353

2951 NE Expwy
Chamblee, GA 30341
(@ Shallowford Rd and I-85)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I was charged for a u box I canceled. It was handled promptly by Darnell Braziel, he was so nice!! Thank You!

Nene B. 
Rating:
5.0

Good service

ANGEL C. 
Rating:
3.0

They charged me for gas but I brought it back the same it went out

Neal M. 
Rating:
5.0

Customer did not leave a comment.

Arely D. 
Rating:
5.0

The entire process of finding a storage unit, truck and a car tower drop-off facility was a full day of running from one facility to another without success. Finally we found a COMPETITOR storage facility and a U-HAUL truck/car tower drop-off on our own. The very worst experience we have ever encountered with u-haul. We are extreme disappointed.

Roger P. 
Rating:
1.0

It was a nightmare trying to get my PODS delivered. UHAUL kept messing up the delivery. I've also been charged (and deducted from my account) for moves that didn't actually occur. I'll likely never see that money again or even hear from anyone after posting this review. I would 100% suggest using PODS versus U-Boxes for your move!

Donna R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
3.0

Customer did not leave a comment.

BOBBY S. 
Rating:
5.0

Very helpful staff

EBONIE V. 
Rating:
4.0

Even though I missed seeing this location 4 times, I would still recommend this location. Friendly and inviting staff.

BELINDA E. 
Rating:
5.0

Darnell was very helpful and professional. Excellent experience.

RICHARD L. 
Rating:
5.0

Mi única recomendación es que tienen que dejar siempre a esa señorita que tienen allí porque presta una excelente atención

JESUS P. 
Rating:
4.0

Customer did not leave a comment.

KENDRELL W. 
Rating:
3.0

My original drop-off location was on Peachtree Road. When we arrived, they told us the lot was too full and we would have to go to a different location. The lot was visibly not full. We had to drive further into the city and made us late for work. All in all we had a terrible experience with U-HAUL on both ends, both in Athens and in Atlanta.

ERICA C. 
Rating:
4.0

Need pleasant customer service. The young lady didn't appear to want to be there.

CHERYL F. 
Rating:
5.0

Nice vehicle. Very comfortable. Nice backup camera!!

Judith Z. 
Rating:
5.0

This is a very convenient location.

Jim M. 
Rating:
5.0

Everything was quick, friendly, and easy.

MIGUEL J. 
Rating:
5.0

Store Manager Darnell was friendly and very helpful. He helped us move my couch from the pod to the truck and gave us water bottles because we were thirsty. Also, he resolved a mileage issue regarding the truck in a helpful and friendly way. More places should have management like him.

ZAHRA H. 
Rating:
5.0

Customer did not leave a comment.

william M. 
Rating:
3.0

The emergency brake did not work. I would like to comment on how difficult it was to rent this truck and dolly. The first location that we went to made the reservation at another location in town. When we got there, the truck was not there. He suggested we go to a third location which we found did not have any equipment. She made a call and told us someone would call to help. No one called. We then went to the fourth location mentioned above who fixed us up. Also our first choice to tow a 2009 Dodge Caravan was to use my 2019 Honda Ridgeline All wheel drive with a 5000 lb towing capacity. Your system would not allow the dolly rental for capacity reasons which I'm sure is wrong.

ROY C. 
Rating:
3.0

Service is too slow when you get there. I realize different transactions take variable amounts of time, but the staff up front doesn't seem to care and doesn't seem to prioritize and/or ask if maybe you are just doing something quick. The woman handing storage when I was there wouldn't take other customers dealing with trucks or trailers. Staff necessary to unhitch my trailer was not around. The trailers are always great. But, I always run into these long delays when checking in and out. It's a bummer.

Jonathan B. 
Rating:
3.0

Entrance can be a little difficult to navigate.

JON M. 
Rating:
5.0

Customer did not leave a comment.

Sean O. 
Rating:
5.0

Customer did not leave a comment.

ROEL L. 
Rating:
5.0

Customer did not leave a comment.

LORENA G. 
Rating:
5.0

Phenomenal customer service! The gentleman working went above and beyond! I highly recommend this facility!

PENNY G. 
Rating:
5.0

Customer did not leave a comment.

ERICA W. 
Rating:
4.0

Customer did not leave a comment.

KIERA L.  |  First Impressions 
Rating:
5.0

This location is well ran. I always get great customer service and in and out in minutes.

EEVA V. 
Rating:
1.0

Why was u charged 20 dollars after hour return ? I was on the call wait for an hour then got help to return the car because ur online was down. It's not my fault and I told the customer service agent about and sent all the pictures to her and she told me she left a message . tedessa_burns@uhaul.com This is the email she provided me .

WAHAZST K. 
Rating:
4.0

good service

LESZEK G. 
Rating:
5.0

Good service nice and easy in and out

Robert C. 
Rating:
5.0

Encountered technical difficulties when doing the return via the key drop off process. I entered the information through the email link but couldn't get to the completed form sent. Was forced to leave the key without completing the process.

JONTE M. 
Rating:
3.0

Customer did not leave a comment.

BRITTANY B. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

This is my 3rd Ubox. I am ALWAYS thoroughly impressed by my belongings being exactly how I packed them. This is no way a reflection on the location.. I dont even know who is responsible, but my belongings fell out of the box when I opened the door this time. I had to spend unnecessary hours unloading, repacking, and moving my belongings into a storage unit because the box was a wreck. Shout out to the location in Addison, TX for compensating me with a month of storage. Otherwise, this was unacceptable...

Yunique S. 
Rating:
1.0

Communicate with the customers on the actual price for rental. We was charged 2 times on debit card and it takes 3 to 5 business days to come back on card. Poor customer service.

CRYSTAL S. 
Rating:
5.0

Customer did not leave a comment.

WHEELER M. 
Rating:
1.0

Vehicle in terrible condition. Steering wheel constantly fought direction and frequently went left when turned right and vice-versa. Ride was terrible... felt like vehicle was going to collapse at any minute. Transmission jerked constantly and changed "automatic' gears irrationally. Equipment promised was not available - 17 ft truck "not available' even though reserved 2 weeks before - only 15 ft available. Same for number of dollies - had only one although 3 reserved. This was, by far, the Worst experience I have ever had with UHaul - and I have moved with you 5 times in the last ten years!!! Wil NOT use you again. Will try Penske and Home Depot!

SHELLEY E. 
Rating:
5.0

Customer did not leave a comment.

gabriela C. 
Rating:
5.0

Customer did not leave a comment.

Felecia B.  |  Overall Experience 
Rating:
5.0

The on-site staff was great! Calling customer service was MOSTLY okay with a few hiccups. Customer service should be more professional and consistent.

SYLVIA B. 
Rating:
5.0

Customer did not leave a comment.

BRYTTANIE S. 
Rating:
5.0

Great Location!

QUENTIN R. 
Rating:
5.0

The employees were professional and nice. Thank you!

RHODA M. 
Rating:
5.0

This has been the most consistently convenient and supportive staff that I've experienced in the Atlanta area for the past 10 years. The manager is also always onsite and assisting his team during any complications. The entire staff has a can and will do attitude and that's very comforting and necessary when someone is trying to deal with the complications of relocating. This will always be my go to location!

SAMUEL S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DONALD G. 
Rating:
5.0

General manager was very helpful

STEPHEN H. 
Rating:
2.0

Where finally rented fine! My guarenteed reservation location was closed upon arrival and forced my going to another location and starting over. Delayed my plans ! Happened before! Wait time on phone for help 30 mins holding... terrible customer service!

GEORGE R. 
Rating:
5.0

Customer did not leave a comment.

Arely D. 
Rating:
3.0

My issues are not with the location but with the online reservation. I reserved at a different locations, confirmed in my email and online account, but when I arrived there it told me my truck was at another location.

Katherine P. 
Rating:
5.0

The workers were great.

RAYMOND W. 
Rating:
5.0

The only minor thing wrong that my wife noticed while following the truck was the truck I rented had a right rear tail light that was very dim and was hard to see the turn signal in bright sunlight.nn

FRANKLIN L. 
Rating:
3.0

when I got in the van and turned the key the first thing I see is the left rear tire needs air. I pull up to the air line and try to raise the pressure some but the inline tire gauge isn't working. I tell the attendant about the low pressure warning and he says don't worry about it - the sensor is bad.

ROBERT R. 
Rating:
3.0

Faster check in. I entered all my information online but still needed to provide information again. Also, why isn't information kept on file between visits? Oh and the self check in “bypass the line” is TERRIBLE. Way too much overhead and things to provide.

John C. 
Rating:
5.0

Male agent was very polite, effecient, and helpful. I rented at 5pm on 10.19.21.

OMRI JARARD S. 
Rating:
4.0

Customer did not leave a comment.

PERRY H. 
Rating:
4.0

The representative/associate at the store at the time of my visit was very knowledgeable. She appeared quite educated and efficient with my checkout and reservation.

FARISA S. 
Rating:
5.0

Best U-Haul location in Atlanta.

Robert N. 
Rating:
5.0

Customer did not leave a comment.

Milana S. 
Rating:
5.0

Customer did not leave a comment.

BETHRAH S. 
Rating:
5.0

Customer did not leave a comment.

LAZARO M. 
Rating:
1.0

Returned vehicle on Sunday afternoon before closing, but it wasn't registered in the system as returned until Monday morning so I was charged for an extra day. Had to spend an hour on the phone with customer service, and it still isn't resolved.

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Chandler T. 
Rating:
5.0

Customer did not leave a comment.

ZARIYAH W. 
Rating:
5.0

Customer did not leave a comment.

KATE L. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN B. 
Rating:
4.0

Customer did not leave a comment.

RASHAD H. 
Rating:
5.0

Customer did not leave a comment.

Kathryn P. 
Rating:
1.0

Customer did not leave a comment.

Blake B. 
Rating:
5.0

Clean looking installation, done in the timeframe they told me. Very courteous staff (Darnell)!

Patrick M. 
Rating:
1.0

Your logistics absolutely suck. Horribly. Customer service is not the store and the store is not the call center. There is absolutely no continuity. Everyone points you to everyone else. I literally got so frustrated after three phone calls and no hep that I googled the location where it said my containers were and drove there myself to get answers. Ridiculous. A horrible experience for an already stressful move from Northeast to Southeast.

Veketia P. 
Rating:
1.0

I DO NOT RECOMMEND AT ALL. 0 out of 5 stars.

Jacarae C. 
Rating:
4.0

The tow dolly had low tire pressure and maybe a dry or worn wheel(axle) bearing.

kurt C. 
Rating:
4.0

Customer did not leave a comment.

Tammy A. 
Rating:
5.0

There were a couple separate problems with my order resulting in the hitch being installed more than a month after I placed the original order. However the GM, Darnell Braziel, went out if his way to give me great service when everything was finally ready and offered a discount for my trouble. Top service and will definitely recommend. Mark Hauler

mark H. 
Rating:
5.0

Customer did not leave a comment.

Rovilia W. 
Rating:
5.0

Give your employees raises!!!!! They are great!

Lisa D. 
Rating:
5.0

Customer did not leave a comment.

Milton F. 
Rating:
1.0

Customer did not leave a comment.

Isabel N. 
Rating:
5.0

Customer did not leave a comment.

STEVEN W. 
Rating:
4.0

Customer did not leave a comment.

LAURA G. 
Rating:
5.0

Lower the price to be more competitive.

stephanie J. 
Rating:
4.0

Customer did not leave a comment.

BARBARA P. 
Rating:
5.0

All good with the rental or return. Took less than 5 minutes at the rental counter and I had my trailer and on my way in less then 10 minutes. Return was smooth and took all of 2 minutes.

gordon B. 
Rating:
5.0

Customer did not leave a comment.

Jeff K. 
Rating:
5.0

Customer did not leave a comment.

Aracelis F. 
Rating:
5.0

Customer did not leave a comment.

Thor T. 
Rating:
5.0

Friendly, helpful staff.

SUSAN C. 
Rating:
5.0

Great Customer Service

ELGIN W. 
Rating:
4.0

This was the best customer service experience I've ever had with UHaul. Staff was so accommodating and made you feel appreciated for doing business with them! I will return to this location in the future!

RONALD M. 
Rating:
1.0

I reserved a 15 foot truck a week ahead of time at this location. When I arrived, the first truck had a check engine light. Because I was driving cross country I requested a different vehicle. The second truck had a leaking exhaust manifold, not only was this seriously dangerous to anyone driving the truck but it was unbearably loud. When I returned to the office they had rented the first truck with the check engine light to a family. The employees had a good attitude and transferred my reservation to a different u haul location and was treated extremely well by the employees at the second location. I picked up a clean low mileage truck at the second location. Please note I paid $2000 for the first rental which was not refunded to me for 4 business days this was a large inconvenience for me while Moving as I had to pay out an additional $2000 at the second location

Coltrane C. 
Rating:
4.0

Customer did not leave a comment.

Tyeece M. 
Rating:
3.0

Customer did not leave a comment.

Candice B. 
Rating:
3.0

Customer did not leave a comment.

Thomas G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

BERNARD P. 
Rating:
5.0

A great top end U-Haul location. nice facility, lots of equipment. helpful personnel. the trailer was perfect for my application and functioned well. no problems.

Dennis M. 
Rating:
5.0

Excellent service - promptly got us unhooked and back to our day. Appreciate the care.

SHAWN J. 
Rating:
5.0

Customer did not leave a comment.

Ralph C.  |  Overall Experience 
Rating:
2.0

We were not given any instructions regarding the use of the truck, ie how much gas to put back in, taking pictures of the truck, etc.

SARAH J. 
Rating:
5.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

Excellent custumer service

LUIS A. 
Rating:
1.0

I typically don't respond to customer service surveys but my experience on 9/2/2021 was absolutely horrific. I plan of submitting a formal complaint to both the General Manager and District Manager before the end of the week. Long story short, Navarria Lewis (an associate at this location) displayed the utmost unprofessionalism as I attempted to pick up the equipment I reserved. Upon entering the facility, I was met with an unpleasant hostility (no greeting, no eye contact, no acknowledgment until after I approached the counter) and immediate rebuttal after I requested the equipment that I order (10' truck). Upon stating that I was there to pick up my equipment, Navarria replied, "It's not here." She did not explain and stated I would have to call customer service. I challenged her statement by informing her that I specifically reserved the equipment at this location because the online reservation site stated "Reservation Guaranteed." Navarria continued to refute my claim without making any eye contact (because she was on her cellphone) and provided no help, as her only statement was to contact customer service (for which she provide no contact information). This struck me as odd because there were literally four 10' trucks visible upon entering the site. However, my displeasure strictly derived from the fact that Navarria present piss poor customer service at a time where there were no other customers but for me. Darnell Braziel (General Manager) walked into the office area within 10 minutes of this back-and-forth exchange I had with Navarria, looked up my reservation online, left the office area, and personally pulled my reserved 10' truck up to the entryway. He presented no challenges and provided a higher level of customer service without even speaking to me. Navarria's lack of customer service was damning and reflects poorly on the Uhaul. I've reserved equipment from Uhaul several times before and no one has ever given me more hassle than this associate. While I don't know the complexities that exist within this role, Navarria needs to understand that she is there to perform a job and the responsibilities that come with performing that job. If I'm truly being honest, I could've easily gone to another company that day because I had neither the time nor patience to entertain childish behavior. Darnell Braziel's speedy service is what prevented me from doing so. Uhaul leadership needs to evaluate Navarria's placement without the company and potentially need to examine her historic performance and make appropriate decisions that will positively impact the business (because having her in a customer-facing role isn't doing that). I hope this review is received by personnel that can make expedited changes to this matter so that the next customer(s) don't experience what I had to go through for a simple truck rental.

Zachary M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Antwan C.  |  First Impressions 
Rating:
4.0

I've used this location before and had no problems that's why am back again.

Betty G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sitara t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cassandra j.  |  First Impressions 
No reviews have been submitted for this location.

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