Comentarios del cliente para U-Haul Moving & Storage at Northeast Expwy

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Northeast Expwy

Grado total:

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laurie b. en

Grado:

El cliente no dejó un comentario.

Brent F. en

Grado:

Second time renting at this location. Very professional group of people easy to deal with and get in and out. Highly recommend this location as a go to and U-Haul overall. Way to rep UHaul!!

William S. en

Grado:

Had to go to 3 different locations to find the right size truck that i had ordered 7 days before

Megan A. en

Grado:

El cliente no dejó un comentario.

Marie M. en

Grado:

El cliente no dejó un comentario.

Alan S. en

Grado:

El cliente no dejó un comentario.

Nicole S. en

Grado:

El cliente no dejó un comentario.

Kristine A. en

Grado:

The U-Box experience did not go well. First, Uhaul recommended one box for a studio apartment, which was totally incorrect. A mattress takes up half of the Box alone. Second, the delivery was a pure disaster. I contacted Uhaul to let them know I would have movers pick up the boxes. Instead, they scheduled a delivery and called the day before to let me know the delivery I did not even request was not possible. Luckily, I had movers scheduled. The movers arrived to the Uhaul Location where my pods were located. They were told the pods were not there and to drive an hour to a different Uhaul location. Upon arrival at the second Uhaul location, the movers were told the pods were not at that location, and to drive an hour back to the original location. They arrived back to the original location and waited another hour for the pods to be brought down. It was a total mess and I expect to be reimbursed for the extra 3+ hours I had to pay my movers for Uhaul's inability to keep track of my belongings.

John B. en

Grado:

El cliente no dejó un comentario.

Darrell C. en

Grado:

WAITING on my refund to hit my account IT'S been 2 days

Trisha K. en

Grado:

Everybody at the location I rented from were great. They were friendly and provided me with the best customer service anyone could ask for. I love how they greet me with a smile and acknowledge me when I step in the store. No matter where I’m at this is my location for life. Thanks guys your the best and keep up the good work.

Thomas W. en

Grado:

The problem is not the location but your system. I made a reservation and PAID for it to guarantee the desired time/date for 8/31 at 9:30am from the Clairmont location. I received a CONFIRMATION in writing of the reservation as indicated above. THEN, I hired 4 men to help me move and gave them an advance of $200. After I receive a notice that the time had changed to 1:15 - only 2 of them could work at that time. I lost the money of the other 2 and had to work myself with the 2 that could change the time. I was on hold for over 40 minutes every time I called to complain about the ARBITRARY change in time. Once you have secured payment and confirmed a date/time and location YOU made changes that NEGATIVELY affected me. I have not had time to think this through yet but I will find out what are my recourses, even if to write negative reviews in every possible platform and file a complain with the BBB ANYTHING! I am still in disbelief about the lack of professionalism in every aspect of this transaction.

Michael N. en

Grado:

El cliente no dejó un comentario.

William R. en

Grado:

El cliente no dejó un comentario.

Matthew O. en

Grado:

El cliente no dejó un comentario.

Silas H. en

Grado:

Excellent plus consistent Customer Service!

Bruce R. en

Grado:

Your drop off procedure after hours is terrible. I could not complete the process through www.uhaul.com/share as my location could not shared. I then had to call your U-Haul number and it took more than 15 minutes, requiring me to walk around in the rain taking pictures. There is no excuse for this terrible service.

Charles L. en

Grado:

El cliente no dejó un comentario.

Jonathan J. en

Grado:

Store manager was great. The other folks were not too knowledgeable.

Dedra H. en

Grado:

Maurice was the kindest and most helpful person! He was very patient and made the experience simple!

Corey E. en

Grado:

Overall for the team at Northeast expway was easy to work with. It was frustrating however to not have the equipment I reserved available. Although they gave me a bigger trailer that I had ask for at the same price, the bigger trailer also slowed me down more and consumed more fuel. in addition, the left rear tire was flat half way thru my trip. Roadside assistance was quick to help, but the rental seemed like it was destine to fail from the get go.

Thembumenzi L. en

Grado:

El cliente no dejó un comentario.

Beverly R. en

Grado:

Maybe hire more CS staff. We had to wait a bit but considering it was Saturday, not too bad. Rep was very helpful.

Timothy s. en

Grado:

everything is good at this uhaul location, it only took about 2 minutes for them to get me the van I needed, the was dude at uhaul was very professional and quick when got my van

Douglas B. en

Grado:

El cliente no dejó un comentario.

Danielle F. en

Grado:

El cliente no dejó un comentario.

SHANDA C. en

Grado:

My only issue with this rental experience was that it was difficult to find E85 gas to refuel the van before returning it. I ended up adding mileage to my rental trying to find a station that sold ethanol. The team at this location are great from the General Manager to the sales team!

Ozzie B. en

Grado:

El cliente no dejó un comentario.

Kimberly L. en

Grado:

El cliente no dejó un comentario.

Arielle T. en

Grado:

El cliente no dejó un comentario.

Andrew D. en

Grado:

Very helpful and friendly

Trevor M. en

Grado:

People were very friendly

Cagney S. en

Grado:

The team clarified information that was not provided during an earlier conversation. I thought I was receiving (1) 10×10×9 unit based on the reservation, only to find out that it was 2 separate units.

misty s. en

Grado:

Great customer service at this location. Thanks!

Laura P. en

Grado:

Staff was very friendly, storage was always clean, facility is secure.

Greta J. en

Grado:

During my time there, the guy that processed my order became rude and unprofessional. I will not use this location in the future.

Christine A. en

Grado:

The computer system was very slow which resulted in a very long line of customers and a long wait time while be served. The staff was friendly and did their best to apology for the situation.

EDWARD D. en

Grado:

These folks were great to me and my family ery nice and courteousthey help us in every way help with stroge and with the size we need and which truck we neededthey help us get through a very hard time

Freda S. en

Grado:

Quick and easy to rent my storage unit.

Susanna R. en

Grado:

Great service. Great location.

DAWN B. en

Grado:

Paid for an entire month, even though I moved out on the 3rd. It's not "policy" to prorate a month...and why would it be???

Tiffany D. en

Grado:

Everyone was very professional and kind!

milja m. en

Grado:

Pleasant to deal with

Jeffery S. en

Grado:

Great Facility

marc g. en

Grado:

Staff very friendly and helpful. I surely would recommend to friends and family.

Mhagen L. en

Grado:

The Uboxes are more delicate than you may expect, but the staff does everything to make sure your experience is still good. Communication is excellent

dina r. en

Grado:

very professional and able to answer question and be helpful.

marc g. en

Grado:

Very friendly and very helpful. We were able to take care of business within minutes. Great location!

lamont p. en

Grado:

Never called to confirm pickup, called the morning of moving and said they did not have truck or trailer together for my move. Total experience was aweful. I had to purchase a trailer and pay alot

Barrie M. en

Grado:

Resent police presence asking questions about people names got me little concerned

Zele A. en

Grado:

Wonderful office! My mover never showed up. Uhaul called me and did everything they could to help me out of a bind. Everyone I at that location was professional, nice and thorough.

Forrest H. en

Grado:

Everything went smooth

ROSS M. en

Grado:

I did not visit this location, they just picked delivered and picked up a Ubox. Good communication. Showed up on schedule. Great Job!

Catherine G. en

Grado:

Ricardo was a pleasure to work with. Very helpful and efficient

vijay r. en

Grado:

Met all my expectations. Thanks

Hana H. en

Grado:

Perfect!!!

Kalifa S. en

Grado:

Friendly & efficient staff

Patti T. en

Grado:

Agreat experience. Extremely friendly and very helpful knowledgeable staff!

Stephanie F. en

Grado:

My things were damaged inside the storage unit. All water damage.

TUCKER T. en

Grado:

Office staff was a little slow wen I had interactions with them. U-box is a great service though

VERNAE P. en

Grado:

The management and team at this location was extraordinary and very professional. They assisted with a very stressful relocation move in. I couldn’t ask for better support and assistance.

Charlie R. en

Grado:

I only spoke with employees on the phone at chamber facility. They were very helpful got my issue Handel right away and got the u box’s delivered and placed and picked up smoothly. I would recommend

Puneet A. en

Grado:

Fantastic job done by u-haul

fareed k. en

Grado:

Great

Erin M. en

Grado:

UBox was canceled by the company accidentally the morning of my wedding. Every time I called, I was on hold for AT LEAST an hour and then the employee couldn’t help. Will never use U Haul again!!