Great Customer ServiceELGIN W.
Customer Reviews for U-Haul Moving & Storage at Northeast Expwy
Chamblee, GA 30341
(@ Shallowford Rd and I-85)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
This was the best customer service experience I've ever had with UHaul. Staff was so accommodating and made you feel appreciated for doing business with them! I will return to this location in the future!RONALD M.
I reserved a 15 foot truck a week ahead of time at this location. When I arrived, the first truck had a check engine light. Because I was driving cross country I requested a different vehicle. The second truck had a leaking exhaust manifold, not only was this seriously dangerous to anyone driving the truck but it was unbearably loud. When I returned to the office they had rented the first truck with the check engine light to a family. The employees had a good attitude and transferred my reservation to a different u haul location and was treated extremely well by the employees at the second location. I picked up a clean low mileage truck at the second location. Please note I paid $2000 for the first rental which was not refunded to me for 4 business days this was a large inconvenience for me while Moving as I had to pay out an additional $2000 at the second locationColtrane C.
El cliente no dejó un comentario.Tyeece M.
El cliente no dejó un comentario.Candice B.
El cliente no dejó un comentario.Thomas G. | Overall Experience
El cliente no dejó un comentario.BERNARD P.
A great top end U-Haul location. nice facility, lots of equipment. helpful personnel. the trailer was perfect for my application and functioned well. no problems.Dennis M.
Excellent service - promptly got us unhooked and back to our day. Appreciate the care.SHAWN J.
El cliente no dejó un comentario.Ralph C. | Overall Experience
We were not given any instructions regarding the use of the truck, ie how much gas to put back in, taking pictures of the truck, etc.SARAH J.
El cliente no dejó un comentario.SCOTT S.
Excellent custumer serviceLUIS A.
I typically don't respond to customer service surveys but my experience on 9/2/2021 was absolutely horrific. I plan of submitting a formal complaint to both the General Manager and District Manager before the end of the week. Long story short, Navarria Lewis (an associate at this location) displayed the utmost unprofessionalism as I attempted to pick up the equipment I reserved. Upon entering the facility, I was met with an unpleasant hostility (no greeting, no eye contact, no acknowledgment until after I approached the counter) and immediate rebuttal after I requested the equipment that I order (10' truck). Upon stating that I was there to pick up my equipment, Navarria replied, "It's not here." She did not explain and stated I would have to call customer service. I challenged her statement by informing her that I specifically reserved the equipment at this location because the online reservation site stated "Reservation Guaranteed." Navarria continued to refute my claim without making any eye contact (because she was on her cellphone) and provided no help, as her only statement was to contact customer service (for which she provide no contact information). This struck me as odd because there were literally four 10' trucks visible upon entering the site. However, my displeasure strictly derived from the fact that Navarria present piss poor customer service at a time where there were no other customers but for me. Darnell Braziel (General Manager) walked into the office area within 10 minutes of this back-and-forth exchange I had with Navarria, looked up my reservation online, left the office area, and personally pulled my reserved 10' truck up to the entryway. He presented no challenges and provided a higher level of customer service without even speaking to me. Navarria's lack of customer service was damning and reflects poorly on the Uhaul. I've reserved equipment from Uhaul several times before and no one has ever given me more hassle than this associate. While I don't know the complexities that exist within this role, Navarria needs to understand that she is there to perform a job and the responsibilities that come with performing that job. If I'm truly being honest, I could've easily gone to another company that day because I had neither the time nor patience to entertain childish behavior. Darnell Braziel's speedy service is what prevented me from doing so. Uhaul leadership needs to evaluate Navarria's placement without the company and potentially need to examine her historic performance and make appropriate decisions that will positively impact the business (because having her in a customer-facing role isn't doing that). I hope this review is received by personnel that can make expedited changes to this matter so that the next customer(s) don't experience what I had to go through for a simple truck rental.Zachary M.
El cliente no dejó un comentario.JEFFREY C.
El cliente no dejó un comentario.JAKEL L.
9'Cargo - ready, clean staff - professional, great attitudeJOAN B.
Quick pick up and drop off; helpful customer service; everything went as planned, even on a holiday weekend! Kudos to the team here.THOMAS H.
The girl at the counter was polite and efficient. I was in and out in ten minutes.DANIELA G.
The staff was very friendly, quick and efficient!BRENT F.
Horrible experience with booking. Had a guaranteed reservation at a location 13 miles away. I was called 15 minutes prior to pick up that the truck was not available. Had to go to this location to pick it up and spent over two hours on the phone trying to get the $50 credit that U-Haul advertises you were entitled to if they move your reservation. The truck smelled of cigarettes even though they are supposed to be smoke-free and had lots of exterior damage. Tried to use the 24/7 share service but it is not worth anything because I still had to go inside and get the key and when I came back to drop it off the office staff was rude that I had turned it in via the app. Don't offer a service if it's inconvenient to use and doesn't work flawlessly.Andrew K.
Van was clean. Working condition was concerning. The tire pressure sensor was faulty and would have been nice to know before we left location. Made us nervousBETH M.
El cliente no dejó un comentario.ERNALDO F.
El cliente no dejó un comentario.Jeffrey L. | First Impressions
El cliente no dejó un comentario.Keisha T.
Person behind the desk was very helpful and had me setup quicklyTROY M.
El cliente no dejó un comentario.JColby W. | Overall Experience
Order was transposed from AM to PM. Therefore truck was not available. Took 2.5 hours to get another truck and dolly was not available. Had people lined up and waiting. Not happy!MICHAEL F.
Originally I was doing a equipment pickup in Scottdale Ga after the truck was not available in Brookhaven Ga but the truck in Scottdale was broke down so I was not able to get a truck on Saturday without driving a long distance Customer Service got me a truck on Sunday and a $50 credit which was a great save. Hats off to your Customer Service departmentðŸ˜LEON P.
El cliente no dejó un comentario.Trangkimberl N.
El cliente no dejó un comentario.Andrea G. | Overall Experience
El cliente no dejó un comentario.MICHAEL F.
Very friendly staff!ROBERT R.
Good staff.FLOYD E.
The 3 representatives at this location was AMAZING! We had an awful experience with the mobile check in and a previous Uhaul location. Receiving services here, truly made our experience worth the purchase. We plan to ONLY rent equipment from THIS Uhaul location, merely because of the professionalism and customer service!!! Thanks to Yolanda and her co-workers!!!!STANLEY J.
El cliente no dejó un comentario.MALLORY K.
The drop off was quick and easy. No issues.Daisy C.
El cliente no dejó un comentario.ALFRED S.
El cliente no dejó un comentario.Alan O.
staff here is so lazy and rude - equipment is all in poor conditionMORGAN L.
Employees except Clarence( he was very nice!) acted like I was interrupting their day. I was given the wrong paperwork. She couldn't figure out how to accept my credit card already used on site. A little smile and a good morning would go a long way.Ann L.
The location was great. The personnel at the location were helpful and cheerful. However, I am disappointed in the overall reservation process. This is the second time I have reserved a 15' truck (this time with a tow dolly) in the last 3 months. Both times, I was permitted to reserve a truck close to my location, both times, my pick-up ended up being moved over 20 miles away. Looking at the reviews, this is a common occurrence. This time, I was initially moved to a location that was about 8 miles away. I had indicated a 530 pickup, based upon the proximity of the original pick-up location. The location where I was moved closed at 5 pm. When I tried to call, it was already after 5 pm; there was nobody there to take my call. I called the regional uHaul number and spoke to someone who was unable to help me and suggested I call the local scheduling number. I called, but after navigating their IVR menu, I found out there was nobody there to help and that I would need to call back tomorrow. I called and ultimately got things straightened out at the far-away location. As I was setting this up, I told my wife that it didn't matter where I initially reserved the truck because I would be relocated. It turns out that I was correct. To me, the logistical and systemic problems are apparent. I believe they know where their inventory is (although this may be an issue due to corporate vs. franchise locations), but they don't permit the online booking system to have the same insight. I haven't tried, but since I have been redirected to the same location (uHaul in Chamblee on Northeast Expressway), I may call them directly to book my truck. There was one other issue. I went through the process of capturing my payment information upfront, through the app. But, when I arrived at the pick-up location, I had to perform the certification of the payment again. I asked what it was I had done online. The answer was "assured the reservation." That may be true, but that is definitely NOT what the online indicated. It said something similar to "streamline your payment and pick-up process by entering your payment information here..." Also, entry of my credit card information, according to the website, was optional. I wonder if that means my truck would not have been available if I choose not to enter that information? Just a thought. None of these occurrences were devastating. I got my truck. Towed my car. Spent over $220 in gasoline to drive from Atlanta to Northern Virginia. All that went fine. I do feel that I was misled at least twice: once when I selected a pick-up location early in the process and the second time when I entered my credit card information. Uhaul's price was better than Budget's. I didn't look at Penske. I will probably rent from uHaul again. I don't know if Budget or Penske have the same inventory issues or misleading websites. Budget has a website, I don't know about Penske. Caveat emptorJeffrey B.
Rear tire indication said 'low". Service attendant said it was just a malfunction in the sensor. We had to fill the tire 3 times over a two day period because it kept getting flat. Very dangerous to drive this way.Joanne M.
The location was fine and the staff easy to work with. However, the UHaul online registration process and centralized customer service team was incredibly inefficient. I called the local number the day of my appointment to double check on the rental and determine if I could pick it up a couple of hours early. After ONE HOUR being on hold, TRANSFERRED SIX TIMES, told my rental was not available at all after I had a receipt showing where I'd reserved it online, etc. we finally decided just to drive to the location closest to our house where I had placed the original order and see if we could get a truck. Let me repeat, the CUSTOMER SERVICE TEAM I SPOKE WITH SAID NO TRUCKS WERE AVAILABLE AT THAT LOCATION OR ANY OTHER THAT DAY. Fortunately, when we arrived at the location, the exact truck we reserved was sitting in the parking lot and one of the gentlemen working in the location said we could take it. We're in a period of incredible stress trying to move our elderly parents and we really didn't have the 2 hours I spent on Saturday with UHaul trying to confirm the availability of a truck - that I had RESERVED AND YOU HAD SENT REMINDERS ABOUT VIA EMAIL. I know times are tough and there's a lot of demand for your vehicles, but there must be a better way to deliver customer service in your business.PHILIP P.
When I arrived at my return destination in Salt Lak City I was asked about a dolly and pads. I never was given either although I was charged for a dolly and pads. I was actually told that they had no dollies available but that I could buy one.NICHOLAS M.
Got there at 7 o'clock and all staff were gone. On hold over an hour and never a call back.Judee J.
They gave excellent service.PAUL H.
El cliente no dejó un comentario.STEVEN A.
El cliente no dejó un comentario.BRIAN K.
U-Haul Customer Care service representative was rude and unfriendly when talking about issues related to the lock and have cancelled my moving service without informing me. I had to repay the moving service and the whole experience was very stressfulSarath D.
The service in this location is very slow most of time. I have rented from here several times out of convinience but, they seem short on employees the times I have been there. The truck was clean but the breaks and transmission need some maintanance. I would not use this truck on a long trip.Jose R.
El cliente no dejó un comentario.JAMES G.
El cliente no dejó un comentario.PAUL B.
The associate working the desk had no compassion at all. Customer's should be called well in advance if there is no equipment available. Owner just walked by me with no smile or politeness. This was the 3rd and final time that I had an issue. So unprofessional, rude and does not belong with the Uhaul brand and reputation.COREY E.
Manager and crew are amazing and awesome at his location. Thanks y'all!!!Charles O.
Terrible customer service Rude , nasty , short , impatience Staff members have no intention to help customers Very sadKIM N.
NEXT TIME YOU COULD HAVE ME NOT DRIVE 20MILES OUT THE WAY, AT THE LAST MIN! & CHARGE ME FOR IT. THEN CHARGE ME FOR INSURANCE I ALREADY CARRY. I NOTED THIS IN A PHONE CONVERSATION AND ON MY MOBILE RETURN. NO BODY!!! CONTACTED ME. JUST OVER CHARGED ME. I DONT HAVE TIME OUT MY DAY TO DRIVE BACK 20MILES OUT THE WAY TO VOICE A COMPLAINT TO FALL ON DEAF EARS! I DID NOT ASK FOR COVERAGE. GOT IT ANYWAY. BASICALLY THE SAME $70 EXPENSIVE I HAD 2WEEKS PRIOR DOUBLED! NO!!! I WILL NOT USE U HAUL. .ILL RENT A TRUCK FROM HOME DEPOT FIRST!!!!!!JERRY R.
El cliente no dejó un comentario.CHRISTOPHER O.
You can only charge them for what they actually used. I was charged for two dolly's when I only borrowed one. You can input the return of the vehicle as soon as it is returned, not at your earliest convenience (this led to me being charged more money). You can make the charges much clearer so that anyone can understand it, not only uhaul employees.Anthony N.
Interior cab of truck could have been a bit cleaner. Service was good. Check in and out very easy. Helpful employeesJAMES B.
Very friendly. Thank you.Jamal W.
Uhaul employees were not friendly or welcoming. They seemed uninterested in assisting and annoyed by my presence. Every question I asked the female employee she responded quickly, sharply and rudely. If I were not in desperate need of a truck I would've taken my business else where.Natilie B.
Darnell& 3 of his staff that I met over two days are TRUE ASSETS to your company and clients. Incredible service, adviseâ€¦along with professionalism and kindness. I have never rented a pull trailer before. Darnell has made me aware of UHAul. In the past I rented Penske trucks If I ever need service in GA. againâ€¦I will contact Darnell Braziel, UHAul Chamblee Ga. !!! dccDAVID C.
Thanks for having me.MILTON T.
El cliente no dejó un comentario.DAVID M.
My original pickup location was 3947 Peachtree Rd. I prepaid the day before based on an email from Uhaul requesting I do so and saying it would make my pickup fast and easy. When I showed up, I still had to go inside to ask about the truck. Turns out, there wasn't one. Why was I not notified so that I wouldn't driver over there? You had my email address and my phone number? The person at the counter said they had been trying to call the person who was supposed to return the truck all day, but no one was answering. So, why didn't Uhaul find another truck ahead of time and email or text me with an update vs. me having to go to the store for no reason? It took 30-45 minutes for another truck to be located at the above address while we just stood around waiting. We drove over to the other location, but it still took more than 30 minutes to get the truck, and we were the only ones in the store. Why does the paperwork take so long, when I have paid in advance? The person who went to fetch the truck didn't come back for more than 20 minutes, so someone had to go look for him b/c the truck was just behind the building. By the time we were finally on our way, we had wasted 2 hours. So, our scheduled 2 p.m. pickup turned into 4 p.m.Mike K.
El cliente no dejó un comentario.LAURA P.
El cliente no dejó un comentario.ANNALISA B.
It was overall a great experienceSydney P.
El cliente no dejó un comentario.Gerald P.
El cliente no dejó un comentario.Daniel P.
My rental had 11 dollys in the back when I arrived to pi k up my furniture. So I had to rearrange and fit them before loading. Then, I had to waste my time to return them.Virginia U.
El cliente no dejó un comentario.HIEP N.
Your front desk person attitude and customer service was HORRIBLE, i did call the manager and he responded which would be the only reason i would use this location again. He was very nice and professional.BERNITA D.
I was double charged multiple times and every time I had to call uahaul I had to wait multiple hours for a person then they'd drop the call and I would have to start over. Not only was I constantly bounced around from department to department placed on hold for hours but the moving company hired via uhaul ceased to exist and nobody informed me. I found out 2 days before my move and was charged 200$ more to move. The GA storage area placed my card on automatic payment without my permission and continued to charge me â€œrentâ€ after I had picked up my pod and finished my move.Jacqueline H.
Customer service excellentTHOMAS T.
Deliver the box when promised. Train/educate associates to assist customers in resolving issue and to direct the customer to someone who can help within their location (promptly), if they are unable to assist, instead of referring customer to a 1 800 number with a lengthy wait time. Lastly, I was billed by Help 'n Hands for $117.00 for moving help because they said U-Haul canceled the order. I had already paid U Haul for the service. Not sure where the confusion started.Nelly G.
The website is very awkward. It was hard enough to edit my reservation. When I tried to use the â€œreturn my truckâ€ feature (as described in the brochure) I could not access that feature from the pull down menu. This is a great location but your website is substandard.James M.
El cliente no dejó un comentario.william T.
The representative with glasses was so rude. The truck was super dirty. Despite the fact I send a picture when I rent it and proved it was dirty, you charged me $25 at the end for cleaning. I am paying to clean someone else messes.Arash S.
El cliente no dejó un comentario.ADAN C.
El cliente no dejó un comentario.ELIZABETH M.
I always rent from UHaul Brookhaven, as it enables me to walk to the location when I return the truck. The scheduling department pulled a bait and switch on me and I had to pick it up at another location. I asked them to return it to my original location and they NEVER got back with me. Very unhappyCYNTHIA G.
We rented a 10' Uhaul Moving Truck and immediately upon receiving the truck we identified that the tire low pressure light was on and was told that the indicator light was broke. We had to go to 3 tire shops to continue to have them put air in the tire. We returned the truck a week ago and did not use half as much mileage as we estimated and still waiting on an email about our refund.BERRY S.
Horrible experience. The staff is rude dont know that they are doing. I was over charged and double charged for several items. Then tried to claim i owed more money when i was precharged. Asked for a manager and he was VERY rude and unprofessional. Ghetto location. Ive rented with uhaul before but never again. I will give my money to budget or enterprise next timeBRANDON T.
El cliente no dejó un comentario.SCOTT B.
Lady checking me in needs to learn a bit about customer service. Guy who hooked up my trailer was very helpfulFrank P.
The wheel on the first truck wouldn't turn. Both vehicles looked beat up when I picked them up. - did not have usb port chargers. Ine of the cugarette lighter chargers didn't work. when I checked out I got charged for a dolly & pads which I did not rent. I put that in the notes on the app when I returned the vehicleMorgan L.
We were very pleased with our experience. We had a problem - but it was solved quickly and efficiently. The staff were friendly and helpful. The location is convenient and clearly marked where to park, where to leave the trucks, times of operation, prices. I am happy with our experience.RACHAEL T.
At least this was a Uhaul business and not a rusted out former gas station.William W.
El cliente no dejó un comentario.lennox j. | Overall Experience
El cliente no dejó un comentario.Robert F.
El cliente no dejó un comentario.JAZMYN S.
El cliente no dejó un comentario.DAVID G.
Nice and welcoming staff. Thank you.Wanda F.
El cliente no dejó un comentario.Zizhong F.
Excellent customer service and well-maintained equipment - highly recommend!JULIETTE J.
El cliente no dejó un comentario.Jennoa G.
El cliente no dejó un comentario.MARY C.
El cliente no dejó un comentario.JAMILAH H.
This location is always great!ARTURO A.
They charged me a $20 after hours returning fee and I had it there at 6:45 in the evening before they closed.Jacob W.
El cliente no dejó un comentario.Robert M.
El cliente no dejó un comentario.ERNESTO E.
My original drop off spot was 2885 Clairmont Rd NE Atlanta. Had to wait several minutes until the woman came back inside from somewhere outside. I told her I had a 5'x8' trailer to return and she said she could not take it she had too many. No I'm sorry or any other apology and was not friendly at all. She told me I had to take it to the next location and spoke the address which I in turn had to look up directions. Darnell (I hope this is who I worked with, that is the name on my receipt) was the complete opposite. He was friendly, apologetic for the inconvenience and helpful. I don't know if I will every have a need to pick up or drop off a U-Haul agin in this area, but you can be sure I will go to the Northeast Expwy location.GARRY F.
YOUR ONLINE RESERVATION AND RESERVE PROCESS IS COMPLETELY UNACCEPTABLE. DISTRICT CUSTOMER SERVICE WAS COMPLETKY UNPROFESSIONAL, CALLED ME AN HOUR BEFORE MY PIXKUO TIME AND SAID NY RESRVAGIONW WAS MOVED TO A PICKUP LOCATION 40MIN AWAY WHICH WAS NOT GOING TO BE COMP'D WHY WHEN I DID NOT RESERVE THE TRUCK THERE IN THE FIRST PLACE NOR DID I RECEIVE ADEQUATE NOTICE???? MY EXPERIENCE WITH UHAUL WAS COMPLETELY UNACCEPTABLE AND DISAPPOINTING AND I WILL NOT BE USING THIS COMPANY EVERY AGAIN IN LIFE.TAYLOR W.
There's needs to be a person designated to cut locks off when purchased from Uhaul! I had to call 3 times to get my account closed out! Access hours need to be extended until 11-12pmAngela C. | Overall Experience
El cliente no dejó un comentario.alice h. | Overall Experience
El cliente no dejó un comentario.morales v. | Overall Experience
El cliente no dejó un comentario.Ian E. | Overall Experience
Wouldn't recommend to a friend because of all of the fees associated with the storage. Like the parking fee and the 24/7 access fee.Mikayla N. | Online Move In
El cliente no dejó un comentario.Antwan C. | First Impressions
The staff was great and very helpfulScot H. | Overall Experience
The management and staff treated me very well. I would highly recommend this storage facility. I am very happy with my service! Excellent job!BRIAN B. | Overall Experience
I absolutely loved the experience at this storage at this Uhaul location. Thank you!!!Angela A. | Overall Experience
I've used this location before and had no problems that's why am back again.Betty G. | First Impressions
El cliente no dejó un comentario.Tammy B. | Overall Experience
I felt the price was a little high. I would recommend someone use the facility but also to look around for a better price. I was in a desperate situation and needed the easiest solution fast. In that respect, I was happy.Andrew F. | Overall Experience
El cliente no dejó un comentario.Ernest W. | Overall Experience
El cliente no dejó un comentario.Leandria H. | First Impressions
El cliente no dejó un comentario.gabriel j. | Overall Experience
El cliente no dejó un comentario.Keshara R. | Overall Experience
My storage was closed out without my consent I was charged $99.95 for 2daysJohnathan L. | Online Move In
Everyone was very helpful and I really appreciated it.Charles E. | Online Move In
El cliente no dejó un comentario.shakela W. | Overall Experience
Storing was easy but trying to get a person on the phone to talk to IT'S ABSOLUTELY IMPOSSIBLE. Prices are way too high comparing to many places around.adriana a. | Overall Experience
El cliente no dejó un comentario.Ralesia P. | Overall Experience
Made a reservation for storage unit weeks ahead of move and when we arrived no unit that size was available. Had to pay ten dollars more for next size up.Steven G. | Overall Experience
El cliente no dejó un comentario.Ajada S. | Overall Experience
El cliente no dejó un comentario.linda s. | First Impressions
El cliente no dejó un comentario.sitara t. | First Impressions
I have a major problem with your policy of renting a storage unit. Your people asked me for 2 addresses and 3 phone numbers. I am a single man. I have 1 cell phone. I had to give a phone number of a friend and sister. There is no reason for you to involve ANYONE, for any communication purpose, involving my storage unit. You contact me and me only and don't ask for ANYTHING else. I don't want anyone involved in my life, issues, or storage unit. I have a mailing address and a physical address. You don't need both. Nobody gets both. Why do you need it? Had I known that you were going to ask for all this info, I would have taken my business elsewhere. You need to change this policy or at least give a logic reason as to why you need this.Andrew F. | First Impressions
El cliente no dejó un comentario.cassandra j. | First Impressions
Great placeKetra G. | First Impressions
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