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BRITTANY HCustomer Reviews for U-Haul Moving & Storage at Northeast Expwy
Testimonials From Recent Customers
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The pick up was quick and no hiccups
JANET RIt was easy ! The staff was helpful and friendly.
KANI KRhianna came to verify the problem with the signal light and was extremely understanding and helpful.
KEVIN LThe store manager is welcoming and very helpful!
LAUREN BThey were ready and they quickly had me set-up and on the road. Excellent service.
CYNTHIA HI'm disappointed about not being told that I was limited in how many miles I could drive the truck. It was only $7 but I was not told anything over the direct point to point of 51 miles would be $1/mile. Thanks.
TIMOTHY MThe staff always make sure fast affordable moving team is well taken care of excellent customer service. Darnell is definitely a great leader . Keep up the great work
AYRON BThe van was really smelly, missing the visor to block the sun & overall below average. Not clean, smelled like marijuana. The process to get in the van took a really long time as well. It's nice when things go smoothly & you are met with a well kept vehicle.
LACEY MAll was great. I especially liked that I did not have to back the trailer into its parking spot.
ROBERT BGreat customer service. Super friendly.
AMY HThe trailer I rented should not have been rented out. The pull down strap was missing which I discovered after the trailer was fully loaded and the door would not pull down. I had to crawl over my load to the front and push hard to get the door partially closed, leaving an opening so I could crawl out. Very upset that it took about 35 minutes just to shut the door. Fortunately I only had to open it once to unload. I left it open as again it seemed to be stuck/jammed in the open position. This trailer obviously was not pre checked prior to being rented.
GEORGE Zthe staff there were super helpful and quick to help.
Rosalyn MThe gentleman that took care of me was rude. He was fast but very unpleasant. It seemed as if I was interrupting his day. Somehow my drop off location was different from what he said. Don't think it was his fault but something in the system got confused as the drop off location was not what I chose.
APRIL SAll was great. SHOUT OUT TO DARNELL. His is a tru professional
DAVID S¡Gracias!
ALEKSEY SStaff was friendly and pick up and drop off was easy but truck was dirty and not cleaned during return either.
LUCAS RManagement and staff always provide awesome service 👏🏼👏🏼👏🏼
JAKSON MToo congested to get to
Janice HThe first customer serviceI lady was very pleasant and and a great ASSET to your company(She had a British accent) with tremendous knowledge to help me find a location to get a Ubox
Harold GDarnell is is consistently helpful. His crew exemplifies his leadership. Best regards for Danell. William
WILLIAM GStaff awesome customer service
JOSE AStaff at the GA location were great. We added rental of blankets at the last minute, they helped connect the trailer and we were on our way within 10 minutes.
TED UHad a great experience. Everything went very smoothly. Contact people were always helpful.
Kimberly CEverything was good the people Good customer service.
JOHN CThe employees I met were so friendly and helpful!
MARSHALL BExceptional customer service by management and staff
Rogelio VVery helpful and friendly
JEFFREY KStaff was friendly, prompt and efficient. Trailer had a flat tire, which I detected. Staff filled the tire with air.
Patricia TFront desk clerk was nice, friendly and helpful.
RASHAUN PEvery thing was GREAT Except the continuous Price increases.
stanley c | Overall ExperienceDarnell was great. Thanks.
Richard GAWESOME CUSTOMER SERVICE!!!!!
MARY PChamblee was excellent. But U-Haul's general customer service was not - when I contacted them about rescheduling my moving they said all I needed to do was reschedule it myself online through the Moving Help website but they didn't say that I also needed to call to make sure my boxes were transferred to the correct facility on the new date. So when moving help arrived, my boxes weren't there. Moving help did a great job of sorting it out, and again, the Chamblee folks were amazing, but other than that I was not impressed with my UHaul experience.
Sheena HTry to full the cars because always l left more tan a quarter in gasoline and it's not refund that money. It to hard to know how much gasoline I need to put to return the car with the same amount of gasoline
ANDRES MYoung lady with the braids cleaning the vans was very rude and unprofessional. I asked a simple question about how to get out with the tow and she huffed with an attitude. Inside female staff and gentleman that helped hook up the tow was wonderful.
KIMBERLY CThe staff at this location went ABOVE AND BEYOND to make sure my moving process was a little easier. I am so thankful for all of their help!
KIERRA CThere were multiple plastic silverware pieces in the trailer that had not been cleaned out and the equipment was not what I reserved.
KEITH DThe manager got me in and out within an hour. He originally said it would take up to 2 hours. Since I was waiting on the hitch to be put in he made sure I wasn't having to wait any longer then necessary.
howard MI drive 10 more miles (than 3 other closer uHauls) to rent from the NE Expressway location in Chamblee, GA which has a large inventory. Big, clean & fun staff
RONALD AUnfortunately, I do not recall the name of the young man who assisted me. He was both professional, personable., knowledgeable and courteous.
LAVADA GImprove customer service, have the relevant equipments inside the truck.
O'NEIL HProviding the key to the padlock would be useful
ANTHONY AThe gas tank was 5/8 full when I picked it up. I checked it before I left. The receipt reported the tank at 15/16 full, so I was charge $25 to refill the gas. (I refilled the gas back up to above 5/8 before I returned it.) The people who gave me the truck did not confirm the gas level, apparently.
DARIN BFast and very helpful.
Andrew KPersonnel was helpful and informative.
Corey EYou did a You did a great job. thank you.
HERBERT PEverything was great. The staff at the location were friendly and super helpful.
Thomas DMy booking was super easy. Made a change online with no issue. The guys at this location are pros. I arrived a few minutes later than my 7AM scheduled pick and they were concerned something might have happened to me. My truck was ready by the door. They must do great maintenance. For 140K miles on the 15' truck I drove, it was a little shaky ay 65 MPH, but overall it was exactly what we needed. I recommend this location and will rent from them again!
Michael HYour app is so terrible it makes you take like 5 to 10 pictures for each picture that is required
BRADLEY HThe gas gauge was at 1/8, but the chart said I had to return it at 1/4.
ZACHARY NI have used several UHaul locations over the years & this locations ranks #1 by far. Everyone is very polite & easy to work with. I have never had any issues with this location.
TODD TStaff was great
John J | Overall ExperienceI had a break in with my unit and the police was called and the store manager step right in and got my unit moved indoor. From that point on I give them a 10. Thank you Mr. Darnell. And staff
sandra r | Overall ExperienceDarrel/Darnell (not sure) was exceptionally kind, friendly, patient and helpful. He saw that I may have need a little assistance with moving items from my truck into storage and helped me. I will be returning to this location because of his awesome customer service and warm spirit. Thank you!! God bless you.
Ebony F | First ImpressionsExcellent customer service and facilities.
Jessica B | Overall ExperienceFrom inception everyone was great!
Andrea G | First ImpressionsIt is not acceptable that you kept increase rental fees for your "long term" (more than 15 years) customers. That's why I decided to move my stuff to other company.
ABRAHAM W | Overall ExperienceMy unit was very clean, no damp smell or bugs.
Lydia O | Online Move InMoved out with two days left before rent was due! Your practice of not pro-rating and giving a refund is illegal. If I had been two days late, you'd charge a fee! Yet, you don't pro-rate! Not recommending anyone support such business practices
ANGELA F | Overall ExperienceUsually I have issues when I do U-Haul but my whole reservation including movers were good.
Catherine A | First ImpressionsReally nice experience. Everyone so friendly and helpful.
LYNN P | First ImpressionsNinguno
ELVIRA A | First ImpressionsDarnell and Rashad were super comforting and helpful in my transition from a Ubox to a storage unit. I was going through a family emergency at the time and they were very empathic and understanding. I appreciated their patience and grace. I believe Darnell even waited past his normal work hours to be sure he was on-site to help me through the transition before passing to his team.
Jennifer W | First Impressions2511 is the storage unit we rented. The slide latch had been previously cut where the padlock shackle would go over, and restraighted. It was not replaced and it should have. I did not notice this previously. But did noticed it two weeks before we decided to vacate the unit. The damaged slide latch also made it difficult to open and close the roll up door. This was frustrating. Lastly, when I initially signed for the unit, the manager had made a card key for me. But did not hand it nor included it in the paperwork I had received. There was a lot going on that day because we were moving out of our apartment. What was also frustrating was that he (Darell SP?) told me that I could not enter or use my storage unit until a 24 hour background check was completed. WTF?! I have rented storage unit from your company throughout my military career and have never heard of this BS! Please correct this.
Valiant Z | Overall ExperienceI appreciate the customer service person who greeted me warmly and appeared to understand the reason for my request …. ( death in the family .. cleaning out a house) Therefore took extra time etc
Gail A | First ImpressionsThe staff was always professional, knowledgeable, and helpful. I would 100% recommend this location on the Northeast Expressway/I-85 in Atlanta again. Gracias.
Virginia B | Overall ExperienceI arrived right before closing, and the two gentleman there were so kind and helpful. I know it is annoying when customers come right before close, but they showed no signs of rushing me or being upset. I do wish the facility was open a little later on a Friday night, though. I think 9 or 10 is more reasonable.
Maurisia S | First ImpressionsI wish you guys could work with customers more when they go into default and need time to pay.. nothing against the fact that this is a business.. just lost very personal items that meant a lot to myself and family bc I couldn't afford to keep up with the payments.. People who have money may judge this but honestly there are some out here that struggle to pay high bills with a limited income and there are some that make decisions based on their current situation that businesses like storage companies take advantage of the $ not the customers which make it hard to keep up in most cases.. smh.. I really tried but I pray for not only myself that those that find themselves in situations like mine, see a bigger picture that u lose sometimes but the reward later can turn out to be 10fold..
Takevia T | Overall ExperienceAwesome. Thank you uhaul
Joseph D | Overall ExperienceMy experience went well. The staff was informative and friendly people. I had a great experience overall at this location.
RENITA J | Overall ExperienceI enjoy this storage unit it was a friendly and safe, clean place to store my valuables
Betty G | Overall ExperienceStaff was friendly and helpful. Facility is clean, process was
Michael D | First ImpressionsOverall experience was above average. The reason I would not recommend is due to pricing. There are equal offerings available at better pricing which is the reason I relocated my things stored at your facility. Value for my money is the only problem I had.
basill d | Overall ExperienceGreat staff.
Clarence R | First ImpressionsBoth places in fact, I was quite impressed. The agents were helpful and not a long wait to be served. I had a lot of furniture and was able to fit everything in the unit. 10x10 Thank you
sandra r | First ImpressionsDarnell and Jose were absolutely amazing !
SAMAJ H | Overall ExperienceEverything was great
KERRY S | First ImpressionsSome of the staff were really friendly and helpful, but others not so much. On several days, the automatic doors to the facility were completely open and stayed that way. On another day, the doors could be opened by just pulling them apart.
JOEY C | Overall ExperienceOn Sunday, November 13, 2022 - The morning/afternoon representative at the front desk has excellent customer service skills. He was very pleasant with me and went out of his way to help me with my needs. Also, the weekend "hook up hitches to vehicles guy " was extremely nice and helped me unload some of my items into the storage unit. They showed exemplary service throughout my time at Uhaul. They both deserved all 5 stars
Jill S | First ImpressionsThe staff was very friendly & very helpful ! Manager Darnell Braziel truly does a great job & treats his staff with a lot of respect !
HALLERY L | First ImpressionsGreat customer service, much better than the other UHaul experiences I have had in the last couple of weeks during my move.
CONSUELA S | First ImpressionsToo expensive to store things here 200 dollars
LATASHAE M | Overall ExperienceStaff did not offer 24 hour access. I had to probe and ask for it. Service was average.
George H | Overall ExperienceStaff was very disrespectful idk who these new guys are, Nick and the other guy above Nick at the Uhual on 2951 NE Expressway chamblee ga but the customer service was trash. I've had a small unit at that location for a couple years now & wanted to upgrade to a bigger one so I reserved it online a week or so prior for June 11 & went on June 11 afternoon to obtain it. Nick prematurely moved me out of my current unit before we solidified the bigger unit. The price for the larger unit I reserved was a higher price and I even showed them the screenshot. The guy above Nick refused to honor that price I reserved it for therefore I no longer wanted it. I told him I'll stay in my current unit since y'all aren't honoring the price & he said since I'd been moved out in the system he didn't have access to move me back in & I'd have to call customer service on Monday to get my unit back. I'd asked for something in writing or some type of confirmation so I'm not out here with no unit come Monday with ALL my stuff in it looking crazy. He refused and decided he wasn't dealing with me, dismissed me & was very nasty, saying his manager would have to do it & he's off so oh well. After the 2nd time of asking him to call his manager & not ignore me he finally called & the manager walked them through how to move me back in through the system. Something so simple to rectify but instead they decided to ignore me and treat me like nothing. But I will not be ignored; especially regarding something I'm paying for monthly. And this is nothing against the manager bc I believe I met him and his customer service was above average in our dealings. But those two guys working that day…very disrespectful & very dismissive, especially the superior guy.
Deborah Y | First ImpressionsI was extremely overdue for my return due to my complexes inability to have my unit ready as planned and they worked with me without any hassle on my return. A+++ I'm only giving 4 stars because one of the staff members completely ignored my presence.
Jermal L | Overall ExperienceThe Manger of this facility needs customer service training. The turn over rate at this place is ridiculous and no one wants to spend their money where the service is horrible and the employees don't fully understand or can not fully communicate the standard rates and fees well enough to successfully secure a storage unit for a customer where it's not a big confusion when that employee is absent and some else is assisting the customer. It seems to me that no one is trained properly at the place. This was by far my worst experience ever at uhaul. That says a lot.
TYSON R | Overall ExperienceI was so pleased with the service, I asked to write a review.
DARA W | First ImpressionsI have been renting from this location for a few years now and this location is by far the best location I've been to. The staff there is the best, all of them know what really customer service is and give you their best to make sure your needs for met. OUTSTANDING LOCATION FIVE STARS
Anthony D | Overall ExperienceThanks for all of your help.
Andre P | Overall ExperienceThis has been the most consistently convenient and supportive staff that I've experienced in the Atlanta area for the past 10 years. The manager is also always onsite and assisting his team during any complications. The entire staff has a can and will do attitude and that's very comforting and necessary when someone is trying to deal with the complications of relocating. This will always be my go to location!
SAMUEL S | Overall ExperienceThere's needs to be a person designated to cut locks off when purchased from Uhaul! I had to call 3 times to get my account closed out! Access hours need to be extended until 11-12pm
Angela C | Overall ExperienceWouldn't recommend to a friend because of all of the fees associated with the storage. Like the parking fee and the 24/7 access fee.
Mikayla N | Online Move InThe staff was great and very helpful
Scot H | Overall ExperienceThe management and staff treated me very well. I would highly recommend this storage facility. I am very happy with my service! Excellent job!
BRIAN B | Overall ExperienceI absolutely loved the experience at this storage at this Uhaul location. Thank you!!!
Angela A | Overall ExperienceI've used this location before and had no problems that's why am back again.
Betty G | First ImpressionsI felt the price was a little high. I would recommend someone use the facility but also to look around for a better price. I was in a desperate situation and needed the easiest solution fast. In that respect, I was happy.
Andrew F | Overall ExperienceMy storage was closed out without my consent I was charged $99.95 for 2days
Johnathan L | Online Move InEveryone was very helpful and I really appreciated it.
Charles E | Online Move InStoring was easy but trying to get a person on the phone to talk to IT'S ABSOLUTELY IMPOSSIBLE. Prices are way too high comparing to many places around.
adriana a | Overall ExperienceMade a reservation for storage unit weeks ahead of move and when we arrived no unit that size was available. Had to pay ten dollars more for next size up.
Steven G | Overall ExperienceFriendly /Helpful staff and a very well-run facility. It was a nice experience!!
Michael H | Overall ExperienceI have a major problem with your policy of renting a storage unit. Your people asked me for 2 addresses and 3 phone numbers. I am a single man. I have 1 cell phone. I had to give a phone number of a friend and sister. There is no reason for you to involve ANYONE, for any communication purpose, involving my storage unit. You contact me and me only and don't ask for ANYTHING else. I don't want anyone involved in my life, issues, or storage unit. I have a mailing address and a physical address. You don't need both. Nobody gets both. Why do you need it? Had I known that you were going to ask for all this info, I would have taken my business elsewhere. You need to change this policy or at least give a logic reason as to why you need this.
Andrew F | First ImpressionsThe lady that attended to me on the day of my lease was extremely rude to me. She had a very nasty attitude that made me so uncomfortable. I'm not begging for a storage unit! You're not doing me a favor!!! It's a business transaction and it is paid for so learn to treat people with respect. I will never return to this location. Everything seems so hard there. This is the poorest Service I've ever experienced using uhaul
Keri Y | Overall ExperienceGreat place
Ketra G | First ImpressionsTHIS LOCATION has great staff. I purchased supplies, online, in advance, and my pickup experience was great. We walked through the items, and I received unexpected assistance loading my vehicle.
MARK E | Overall ExperienceVery helpful and friendly
Andrew D | Overall ExperiencePeople were very friendly
Trevor M | Overall ExperienceThe team clarified information that was not provided during an earlier conversation. I thought I was receiving (1) 10×10×9 unit based on the reservation, only to find out that it was 2 separate units.
Cagney S | First ImpressionsGreat customer service at this location. Thanks!
misty s | Overall ExperienceStaff was very friendly, storage was always clean, facility is secure.
Laura P | Overall Experience