Comentarios de los clientes para U-Haul Moving & Storage at Northeast Expwy

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Northeast Expwy

Clasificación general:

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Melissa M.
Clasificación:

El cliente no dejó un comentario.

Donald S.
Clasificación:

Did not like having to pick up in chamblee, ga when lots of uhaul's were a lot closer. Did not like returning the equipment to Oakland, tn when there were lots of uhaul's closer. Did not like you (uhaul) NOT honoring my reservation in Bartlett, TN and sending me to Raligh, TN and when I get there there were NO 20×10×10 rooms available so I had to get a 10×10×10 and 2 5×10×10 storage rooms. Your website sucks.

Johnathan L. | Online Move In |
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My storage was closed out without my consent I was charged $99.95 for 2days

Donald R.
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All employees should be wearing masks covering mouth and nose all of the time.

TIna W.
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El cliente no dejó un comentario.

Richard R.
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El cliente no dejó un comentario.

William G.
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These guys know me. So the process is quite simple. Love this location. I am worried about the new simple Uhaul Hitch. it is quite loose and noisy. At the moment I am still able to get Uhauls with the old style hitch. Best Regards, Bill Gould

Katrina G.
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Uhaul had a system glitch and cancelled my order causing a delay and my items arrived damaged.

Sherry B.
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El cliente no dejó un comentario.

Edwin N.
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Darnell is a very courteous, helpful person! Great person to have on your team in my opinion!

Elias H.
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El cliente no dejó un comentario.

Charles E. | Online Move In |
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Everyone was very helpful and I really appreciated it.

Joshua H.
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Jason petty didn't even follow through on mileage cost reduction as promised for terrible experience on initial reservation. vida gm from first reservation location very rude. Needs more cs training. My truck was 20 foot and reserved for 9am. Called 8 minutes before to say it's unavailable and offered 0 suggestion or guidance on what to do or how to resolve. Had to call Jason petty area vp to even get help. Put me hours behind schedule and cost me $400 in wasted time with my movers. The fact that no failsafe plan is available or was even attempted was ridiculous. Such a low caliber employee hired. The $50 refund does not even begin to touch the damage done here by Uhaul not being dependable. If you have customers who might return late, there should be a better backup plan in place. Corporate cs took 25 minutes to answer. How about you hire enough people to staff and handle your demand. Totally absurd experience. I have used Uhaul a few times a year for the last 10+ years. This single experience has stopped that. I will never use Uhaul again.

FELIX L.
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El cliente no dejó un comentario.

Spencer W.
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Listen to the customer

Lauren B.
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There were 2 men who helped me drop off my trailer on the night of 10/29 and they were extremely helpful even though I came as they were closing. Extremely grateful cause I couldn't have dropped it off without them.

Michele W.
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My rental agreement stated the fuel was on full. It was on a 3/4 tank of gas.. I took a picture of it with only putting 7 miles on the truck. I did return it with a full tank. I am thankful this location came through with the size truck I needed.

Alexander M.
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El cliente no dejó un comentario.

Jordan P.
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El cliente no dejó un comentario.

Brian A.
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El cliente no dejó un comentario.

CHRISTOPHER T.
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Auto transport, ratchet tie down, wouldn't work. We were at the house and car loaded. Their only response was call roadside assistance, no sorry, pretty much just kiss my butt, you are on your own.

Marques B.
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Quick, easy, and efficient experience each time out...

JOSE M.
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El cliente no dejó un comentario.

James W.
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El cliente no dejó un comentario.

Susan R.
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the trailer was missing half of the tie-down rings. Fix those.

AQUEELIA M.
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El cliente no dejó un comentario.

GERARDO G.
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Awful experience and old and beat up equipment

Darryl W.
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Only wish this trailer had been available closer to me, but the staff were more friendly and my turnaround times shorter than at my closest U-haul location. Minor blip on the final bill, but it was corrected promptly.

Abhijeet S.
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Ask for all the documents at the time of ordering the rental, NOT AT THE TIME OF PICKING UP THE RENTAL WHEN there is a time pressure and a 100 other things to take care of. Also in the app, there is no option to report any issues with the assigned rental, e.g. my rental had a flat tire. How do I remedy the situation without going inside the office? Also now I've been charged twice for the same rental, once because I booked through the app but which was an unsuccessful pickup, and once for the successful pickup through the rental office.

KERSTIN J.
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Service could be friendlier in means of support. I was told they have regular customers that come first. Well- I use Uhaul regularly too for my business. Other than that- great clean location!!!

Kevin T.
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Everyone in the office was great amazing customer service

SHIMINEGE C.
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El cliente no dejó un comentario.

Steve C.
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El cliente no dejó un comentario.

Marco D.
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Sweep debris from trailers. Have all staff wear masks.

Jennifer C. O.
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Truck was in awful condition and the staff was not friendly at all. Will definitely NOT go back to this location.

DEBORAH W.
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El cliente no dejó un comentario.

JAY L.
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Easy drop off. This location is always friendly.

Gina B.
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El cliente no dejó un comentario.

Antonio G.
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El cliente no dejó un comentario.

Frank V.
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El cliente no dejó un comentario.

Darren H.
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El cliente no dejó un comentario.

Marco D.
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El cliente no dejó un comentario.

Sherry B.
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El cliente no dejó un comentario.

Bree J.
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Nothing noted to improve. I did want to highlight that Darnell called me 2 hours before scheduled arrival time to let me know they had truck & trailer ready to go. That was above the service I've received at other locations. Thank you!

Anthony D.
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Make the app better. It's slow and takes longer than if we just went in to rent and return the truck.

Mya W.
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Get rid of smokers smell I am allergic plus have the back swept out a little better plus truck didn't run well at all

Richard M.
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Good people who know their business - and it shows.

Javier A.
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Have friendly staff members who show excitement. Quality of U-Haul was very bad.

TREY A.
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El cliente no dejó un comentario.

shakela W. | Overall Experience |
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El cliente no dejó un comentario.

BRYANLAWRENCE D.
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Very disappointed that my original reservation was cancelled with no notice. While the location I eventually picked the truck up from was great, I will avoid U-Haul in the future. The whole day ended up being a hassle

Mohammed Shirazu S.
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Absolutely same nice service.

Ricardo R.
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Busy location with demanding customers but staff gets the job done efficiently and professionally. They deserve an award.

Didier A.
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El cliente no dejó un comentario.

Lisa B.
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Van should be cleaned and verified by Uhaul employee. My rental was dirty. Windshield was smeared and made it very difficult to see at night. The interior cargo area lights kept coming on and off. This almost caused me to almost have an accident because of being blinded by such a sudden bright light. Then Uhaul actually added charge of $25.00 for cleaning, and I am the one who reported it dirty I'm the first place?! I'm not very happy. An eleven mile trip, was full of drama due to aggravating light problems and dirty greasy windshield.

adriana a. | Overall Experience |
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Storing was easy but trying to get a person on the phone to talk to IT'S ABSOLUTELY IMPOSSIBLE. Prices are way too high comparing to many places around.

Ralesia P. | Overall Experience |
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El cliente no dejó un comentario.

RICHARD B.
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El cliente no dejó un comentario.

Creighton J.
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Mobile check in saved me no time, I still had to go inside and process as normal. Nobody inside the store was wearing masks. The trailer tongue was bent when I picked it up and while towing, it stuck out 6 inches off to one side making it dangerous to tow.

JOHNATHAN J.
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El cliente no dejó un comentario.

Edgar G.
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El cliente no dejó un comentario.

BRIANTHOMAS W.
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Had to come to this location after first going to the differe t location at which I had reserved my rental. Was very annoying. Also, inside cab of vehicle had food under seats.

Jerome T.
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Excellent customer service

JAMAAL C.
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El cliente no dejó un comentario.

Robert S.
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El cliente no dejó un comentario.

Eduardo P.
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El cliente no dejó un comentario.

Didier A.
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El cliente no dejó un comentario.

robert K.
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El cliente no dejó un comentario.

GEORGIANA C.
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Yvonne & Darnell were very knowlegable & helpful. Also koodos for their patience I was sent to this location because my original location was full.Looks like everyone else in town came too! But they stayed cool 😁Darnell thanks fir guiding my trailer back too! it was a ling trip & I was so stressed with the drive & overwhellmed 😔

Samantha S.
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Very good service!

Stephon I.
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El cliente no dejó un comentario.

Mark W.
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The auto transport jack broke after I left the location, so I was unable to disconnect it and use the ramp for loading/unloading the truck.

Peter S.
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Your associate Darnell is absolutely fantastic. Always helpful, always obliging and always with a smile on his face! Thank you Darnell! Peter Swerdlow, Griller's Pride

bertha M.
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They were professional and pleasant great experience.

Edgar G.
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El cliente no dejó un comentario.

blanca G.
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The equipment provided should be more safe and well maintained. The truck I rented was very unsafe, the truck had no air in the tires. It needed balance. Overall they should improve their mantinece. Very disappointed in their service

Louise G.
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El cliente no dejó un comentario.

ANDREY Y.
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yours job are good.

ARTURO A.
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El cliente no dejó un comentario.

robert K.
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El cliente no dejó un comentario.

Charles T.
Clasificación:

1. Honor the contracted drop off agreement

Samuel S.
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Everyone at This location is always helpful and polite.

Keith D.
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I enjoyed the professional service

Michael T.
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El cliente no dejó un comentario.

PRISCILLA C.
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Want to thank everyone in the staff specially Mr.Darnell Braziel for all your help !

Patrick S.
Clasificación:

These guys are great and I told the owner so. I have referred others there. I did tell them more lighting in the return area at night would be nice and a little less grease on the concrete would be good especially when it's raining. It gets real slippery.

PETER H.
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El cliente no dejó un comentario.

Timothy L.
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The check engine light was on and a truck that has plastered on the side $19.99 a day cost me $69 pulse gas for under 50 miles and less than 3 hours, would you recommend this!

Steven G. | Overall Experience |
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Made a reservation for storage unit weeks ahead of move and when we arrived no unit that size was available. Had to pay ten dollars more for next size up.

Darie M.
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El cliente no dejó un comentario.

Kofi A.
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The customer service was unmatched. I've used this place multiple times in the past, but something about this recent visit made a customer that's going to return as often as necessary. Thanks again !

Kevin H.
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Great customer service!

David B.
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El cliente no dejó un comentario.

Ajada S. | Overall Experience |
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El cliente no dejó un comentario.

WADE B.
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El cliente no dejó un comentario.

Peter M.
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Fix your app. Took far too long to pick up and return the van because the app continually crashed and forced me to restart the process. Would have been quicker to just use the employee insides help.

John S.
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El cliente no dejó un comentario.

George L.
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Address does not come up on GPS!

Chuck O.
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Very friendly staff! Wish I had asked her name. She appeared to be the manager. It was very very bust at 4PM on a Saturday. This lady was getting it done!! Much thanks!!

Beth M.
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El cliente no dejó un comentario.

Janice C.
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Customer agents very courteous

Raymond J.
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El cliente no dejó un comentario.

PAQUITO S.
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El cliente no dejó un comentario.

Robert K.
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Very easy to take care of the rental via the mobile site on my phone. I talked to the staff only briefly to pick up the keys, but they were very friendly.

linda s. | First Impressions |
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El cliente no dejó un comentario.

Mark S.
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El cliente no dejó un comentario.

Kurt L.
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El cliente no dejó un comentario.

Walter C.
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Made reservation everything was easy and efficient!

Michael H. | Overall Experience |
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Friendly /Helpful staff and a very well-run facility. It was a nice experience!!

Eric G. | First Impressions |
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El cliente no dejó un comentario.

sitara t. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Andrew F. | First Impressions |
Clasificación:

I have a major problem with your policy of renting a storage unit. Your people asked me for 2 addresses and 3 phone numbers. I am a single man. I have 1 cell phone. I had to give a phone number of a friend and sister. There is no reason for you to involve ANYONE, for any communication purpose, involving my storage unit. You contact me and me only and don't ask for ANYTHING else. I don't want anyone involved in my life, issues, or storage unit. I have a mailing address and a physical address. You don't need both. Nobody gets both. Why do you need it? Had I known that you were going to ask for all this info, I would have taken my business elsewhere. You need to change this policy or at least give a logic reason as to why you need this.

cassandra j. | First Impressions |
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El cliente no dejó un comentario.

Keri Y. | Overall Experience |
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The lady that attended to me on the day of my lease was extremely rude to me. She had a very nasty attitude that made me so uncomfortable. I’m not begging for a storage unit! You’re not doing me a favor!!! It’s a business transaction and it is paid for so learn to treat people with respect. I will never return to this location. Everything seems so hard there. This is the poorest Service I’ve ever experienced using uhaul

Ketra G. | First Impressions |
Clasificación:

Great place

MARK E. | Overall Experience |
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THIS LOCATION has great staff. I purchased supplies, online, in advance, and my pickup experience was great. We walked through the items, and I received unexpected assistance loading my vehicle.

Andrew D. | Overall Experience |
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Very helpful and friendly

Trevor M. | Overall Experience |
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People were very friendly

Cagney S. | First Impressions |
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The team clarified information that was not provided during an earlier conversation. I thought I was receiving (1) 10×10×9 unit based on the reservation, only to find out that it was 2 separate units.

misty s. | Overall Experience |
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Great customer service at this location. Thanks!

Laura P. | Overall Experience |
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Staff was very friendly, storage was always clean, facility is secure.

Greta J. | First Impressions |
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During my time there, the guy that processed my order became rude and unprofessional. I will not use this location in the future.

Christine A. | First Impressions |
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The computer system was very slow which resulted in a very long line of customers and a long wait time while be served. The staff was friendly and did their best to apology for the situation.

EDWARD D. | Overall Experience |
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These folks were great to me and my family ery nice and courteousthey help us in every way help with stroge and with the size we need and which truck we neededthey help us get through a very hard time

Freda S. | Overall Experience |
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Quick and easy to rent my storage unit.

Susanna R. | Overall Experience |
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Great service. Great location.

DAWN B. | Overall Experience |
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Paid for an entire month, even though I moved out on the 3rd. It's not "policy" to prorate a month...and why would it be???

Tiffany D. | Overall Experience |
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Everyone was very professional and kind!

milja m. | Overall Experience |
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Pleasant to deal with

Jeffery S. | Overall Experience |
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Great Facility

marc g. | Overall Experience |
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Staff very friendly and helpful. I surely would recommend to friends and family.

Mhagen L. | Overall Experience |
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The Uboxes are more delicate than you may expect, but the staff does everything to make sure your experience is still good. Communication is excellent

dina r. | Overall Experience |
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very professional and able to answer question and be helpful.

marc g. | Reservation |
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Very friendly and very helpful. We were able to take care of business within minutes. Great location!

lamont p. | Reservation |
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Never called to confirm pickup, called the morning of moving and said they did not have truck or trailer together for my move. Total experience was aweful. I had to purchase a trailer and pay alot

Barrie M. | Overall Experience |
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Resent police presence asking questions about people names got me little concerned

Zele A. | Overall Experience |
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Wonderful office! My mover never showed up. Uhaul called me and did everything they could to help me out of a bind. Everyone I at that location was professional, nice and thorough.

Forrest H. | Overall Experience |
Clasificación:

Everything went smooth

ROSS M. | Overall Experience |
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I did not visit this location, they just picked delivered and picked up a Ubox. Good communication. Showed up on schedule. Great Job!

Catherine G. | Overall Experience |
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Ricardo was a pleasure to work with. Very helpful and efficient

vijay r. | Overall Experience |
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Met all my expectations. Thanks

Hana H. | Overall Experience |
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Perfect!!!

Kalifa S. | Overall Experience |
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Friendly & efficient staff

Patti T. | Overall Experience |
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Agreat experience. Extremely friendly and very helpful knowledgeable staff!

Stephanie F. | Overall Experience |
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My things were damaged inside the storage unit. All water damage.

TUCKER T. | Overall Experience |
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Office staff was a little slow wen I had interactions with them. U-box is a great service though

VERNAE P. | Overall Experience |
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The management and team at this location was extraordinary and very professional. They assisted with a very stressful relocation move in. I couldn’t ask for better support and assistance.

Charlie R. | Overall Experience |
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I only spoke with employees on the phone at chamber facility. They were very helpful got my issue Handel right away and got the u box’s delivered and placed and picked up smoothly. I would recommend

Puneet A. | Overall Experience |
Clasificación:

Fantastic job done by u-haul

fareed k. | Overall Experience |
Clasificación:

Great

Erin M. | Overall Experience |
Clasificación:

UBox was canceled by the company accidentally the morning of my wedding. Every time I called, I was on hold for AT LEAST an hour and then the employee couldn’t help. Will never use U Haul again!!

No se han enviado comentarios para esta ubicación.

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