Customer Reviews for U-Haul Moving & Storage at Normandy Blvd

5,511 comentarios

5481 Normandy Blvd   Jacksonville, FL 32205
(East of Lane Ave)

(904) 786-2424

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(904) 786-2424

5481 Normandy Blvd
Jacksonville, FL 32205
(East of Lane Ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Paula D. 
Rating:
1.0

Once again I did not rent a U-Haul. I tried twice and yall would not let me cuz I didn't have a major credit card. Stop sending me messages.

Jessica C. 
Rating:
5.0

Great service

kwamtiko N. 
Rating:
5.0

Customer did not leave a comment.

JENEICE H. 
Rating:
4.0

Nothing needs to be improved. Christopher was extremely helpful upon checking in and Jamaal was extremely helpful upon returning the truck.

Bernadette W. 
Rating:
4.0

The flow of the parking lot is hard to negotiate. As an example, people have to come to the office to do the paperwork and there's not many places to park. So you're forced to park over by the maintenance garage and that's difficult to manage.

eric H. 
Rating:
5.0

Nothing keep doing a great job

Sotaya R. 
Rating:
5.0

Service was excellent

JUSTIN I. 
Rating:
4.0

Guepsen was fantastic! Excellent customer service.

Jacob D. 
Rating:
4.0

Customer did not leave a comment.

diane D. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
1.0

This was paid for on March 2, 2022. It took months to get the hitch installed, in fact it was not installed till 5-10-22. Most important there were MANY headaches along the way. The main headache was the Marketing Manager (Gina Rhoda) who lied in her texts to me several times.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Marisol M. 
Rating:
5.0

Customer did not leave a comment.

RANDY T. 
Rating:
5.0

Customer did not leave a comment.

Willie T. 
Rating:
3.0

Customer did not leave a comment.

Susan M. 
Rating:
1.0

When a reservation is made in advance, make sure rental available and not have customer go out of their way to locate

Sylvia L. 
Rating:
4.0

Customer did not leave a comment.

anita N. 
Rating:
4.0

Customer did not leave a comment.

DENNIS H. 
Rating:
5.0

Customer did not leave a comment.

JERRY A. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Bridgett G. 
Rating:
5.0

The staff and service was excellent. U-Haul on Normandy boulevard is a great place to do business with and would strongly recommend that location to everyone I know.

Jordan A. 
Rating:
5.0

Nothing it was great!

Holly B. 
Rating:
1.0

Worst customer service I've ever received. I had to wait 20 minutes to rent and 15 minutes to check out. Terribly understaffed. Where is the general manager of the operation? They should be ashamed they are not there to make things better. Worst service I've ever received and I've rented fro here numerous times. Hire more people!

John B. 
Rating:
5.0

Nothing

Roy W. 
Rating:
5.0

Customer did not leave a comment.

SHARONDA H. 
Rating:
1.0

timeliness and professionalism needs to improve. Make sure reservations are honored and kept by the facility. reseved a storage unit 2 weeks prior to move n got there and was told it was not available because computer glitch caused error in system.

PAMELA D. 
Rating:
1.0

Customer did not leave a comment.

Gayle E. 
Rating:
4.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Personally test drive the 6 x 12 box trailer and touch some uneven pavement or potholes at 70 miles an hour to see how the towing vehicle reacts, it tended to throw me from side to side and almost drives me off the road.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

DIRK S. 
Rating:
5.0

Customer did not leave a comment.

Solomon L. 
Rating:
5.0

Customer did not leave a comment.

jada H. 
Rating:
1.0

The company software is slow and resulted in 45 minute check-out time to pay. The cargo van we rented was in poor condition (no horn, air bag needed servicing, bumper coming off). I was told to use the app and take photos — but that didn't work either. Fortunately, because my previous two attempts to rent a truck were unsuccessful, I received the $50 guarantee twice. Thus, I received $100 and paid about $60 including gas. I don't know why Uhaul isn't bankrupt yet. But I'd this is the way you run the business, you soon will be.

Gwen B. 
Rating:
2.0

They were very understaffed. The staff that was there helping hook up trailers and retrieve trucks were very frantic and didn't have on any U-Haul apparel so it wasn't clear who was an employee. It took over an hour to get through the line inside and then get the trailer hooked up

Andrew A. 
Rating:
4.0

It's Love-Bug season! Would be better to have special attn.to windshield for better view

GEORGIA S. 
Rating:
5.0

Customer did not leave a comment.

LIONEL G. 
Rating:
5.0

Customer did not leave a comment.

Emily C. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

RODNEY N. 
Rating:
4.0

Customer did not leave a comment.

Jacob K. 
Rating:
5.0

Nothing...

ROY W. 
Rating:
3.0

Customer did not leave a comment.

WANDA H. 
Rating:
1.0

Service suck.. actually spoke to the manager of this location Kaitlyn lucontro and she was worse than the customer service rep thats under her supervision.. made one phone call for me didn't wait on hold hung up and left me sitting in the same spot for over 45 mins just to walk right pass me and ask did I call the other uhaul back told her I did and they requested her a manager to get down to the bottom of the issue and just went to help other customers.. everybody in here is complaining about the wait and the service whoever is the owner of this location need to fired everybody literally not one person ask did I need help and the one person that ask me did I need help said hold on I'm off the clock and didn't see them either… no stars highly don't recommend

Latinah G. 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

Victor L. 
Rating:
5.0

not a thing

KATHY D. 
Rating:
5.0

Customer did not leave a comment.

steve S. 
Rating:
1.0

It took me almost an hour to do paper work

Thomas N. 
Rating:
1.0

It took the understaffed workers over an hour to clear the line and I have been overcharged twice so far on the card I used

Evan S. 
Rating:
4.0

More help, waited in line over an hour. Then told go to third row and look for truck number. First of all where is third row, you have trucks parked every which way, yes eventually found truck another 15 minutes wasted. Late to meet manager of apartment!!

Marchee P. 
Rating:
5.0

Figure out the truck share option i wasnt able to easily reserve my truck for the time i needed it called corporate for help and that lady was useless. The app is not very user friendly

Vincent M. 
Rating:
4.0

Parking lot was not intuitive. Would be great to have more markings for how to get in and out of the maze of trucks.

Erin B. 
Rating:
5.0

Needs a little more help but great attitudes and staff

KEAMBRA G. 
Rating:
5.0

It's such a busy location but staff never gets flustered and always friendly.

ELAN M. 
Rating:
4.0

Customer did not leave a comment.

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

sharon G. 
Rating:
5.0

Great customer service

ADVANTAGE C. 
Rating:
4.0

Customer did not leave a comment.

ALEXANDER O. 
Rating:
5.0

Customer did not leave a comment.

Vicky T. 
Rating:
4.0

Acknowledge customer upon arrival.

Denise A. 
Rating:
5.0

Jacobs was awesome give him a raise

Aaron Z. 
Rating:
5.0

This location needs more staff. I commend Jared Floyd for not only being the only person renting out vehicles on a busy Saturday morning' but also doing so on his day off. Seems a moot point, as they had two people in training, so I guess I'm glad that there was already a solution being exercised.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Carlosl O. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel J. 
Rating:
4.0

Customer did not leave a comment.

MUZETTE T. 
Rating:
1.0

I can't answer the last three questions because I don't know the place, as I said before, the truck broke down and after a long time, they went to remove it

Ricardo C. 
Rating:
4.0

Good service except when I returned the trailer, one of the employees told me to go ahead and put it in a certain spot and walked off. Therefore leaving me to unhook the trailer myself. I don't mind helping out but I'm handicapped and it was a struggle for me to unhook the trailer and lift it off the hitch myself!

Dwight C. 
Rating:
5.0

Customer did not leave a comment.

Carlosl O. 
Rating:
5.0

Customer did not leave a comment.

Jane R. 
Rating:
5.0

Customer did not leave a comment.

chris I. 
Rating:
4.0

Customer did not leave a comment.

Joseph M. 
Rating:
3.0

Customer did not leave a comment.

Doug T. 
Rating:
5.0

Customer did not leave a comment.

pamela B. 
Rating:
4.0

Customer did not leave a comment.

GARY H. 
Rating:
1.0

I had a reservation for a 10' truck but the location apparently didn't have one so they gave us a 20' and told us they would give us the 10' rate. However when we returned the truck I was charged for a truck I didn't need at a higher rate. Also customer service person at the location was extremely rude, cursing at us and calling us racial slurs she needs to be fired.

John W. 
Rating:
3.0

The truck had an odor

LaToya M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

Never had ANYONE that wanted to help as much as your employees here, especially the female!

VICTOR D. 
Rating:
5.0

Keep up the good work

Anthony M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jerrica L. 
Rating:
5.0

N/A

Carol J. 
Rating:
2.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Sarah D. 
Rating:
3.0

The contactless pick up and drop off experience was awful. Web page kept timing out, when we entered the return trip odometer it kept telling me that it was lower than what was put in when I picked up. Which I didn't enter, uhaul did. Left on hold for 15 minutes to fix this issue and no answer. I doubt I will use uhaul again as this was just not a pleasant experience whatsoever.

Andrew M. 
Rating:
3.0

They couldnt find a van i reserved. They said they had 1 but lost it, so i settled for the 10' box truck. I called and had them extend my reservation and received a phone call the next morning asking me to return it because someone else needed it. As upset as i was i did and they gave me a van. The van was and is roach infested. I called and the guy said if i couldnt deal with it then oh well bring it back. I was charged 61 bucks because i felt ill and needed to go to the hospital and asked could i return it a few hours afterwards. Its 2 people in this location that are great. The rest are rude.

Rashone S. 
Rating:
5.0

keep your current employees

Wanda D. 
Rating:
1.0

Took them over 20 days to check in my tow dolly and it cost me $650 and now I'm having a manager check into it.

Dillon B. 
Rating:
5.0

No improvement. Just wanted to give Kaitlyn Lucontro a shoutout! Just a over all friendly employee.

Janet J. 
Rating:
5.0

Customer did not leave a comment.

cynthia B. 
Rating:
5.0

Great Friendly and Helpful Staff. You can tell that they all enjoy working at this facility. This was my 4th UHaul facility this day, trying to find both storage and turn in a trailer. Other UHaul facilities helped me to locate this one. Great experience all around.

Deanna C.  |  First Impressions 
Rating:
5.0

Helped me dearly thank you so much for your help

TANYA E. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

I would like more of a bundle package on mileage so it won't be so much

shannon D. 
Rating:
5.0

El servicio de Ubox fue excelente, desde la plataforma para registrar mi reservación, la entrega de los contenedores a tiempo y la recogida también, el delivery y la comunicación a través de correos electrónicos, mensajes de texto, las personas en servicio al cliente y los drivers que entregaron y recogieron fue un servio excelente, y un buen precio para todos los servicios ofrecidos Definitivamente yo lo recomendaré y lo usare tantas veces como lo necesite Muchas gracias

Diana M. 
Rating:
5.0

They were very helpful and we explained our situation they told us to send you guys an email so I'm responding to this email I received from U-Haul you need to make sure that the trucks are well-maintained and clean for the next customer specially the prices that is charged to rent them

LORI R. 
Rating:
5.0

As usual the staff were wonderful and the equipment was just what I needed. Keep up the good work

Gary M. 
Rating:
1.0

Still haven't got either of my deposits and were slow as Christmas after making me drove all the way across town when there were u hauls mins from my house.

Eric B. 
Rating:
5.0

Very good service

Mary H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

lattia l.  |  First Impressions 
Rating:
5.0

Very hassle free after I figured out how to sign in with the card first and then use it on the other doors but your staffing facility is excellent

Steven G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyren W.  |  Overall Experience 
Rating:
5.0

Jared was amazing. And I don’t say that often. He is an above and beyond kind of person. And he took care of other customers while I was there with the same kind of care and superior customer service. I rent a lot of storage units and have rented from many places including other U-Haul‘s and my experience with Jared along with the facility will make me come back to this one

DIADRE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Talonda W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NATERIA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawnita C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lionel G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Willona T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lesley h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BOBBIE W.  |  Overall Experience 
Rating:
2.0

The single worst experience I’ve ever had at any business. We booked a usual to help a new employee move from Tampa. Arranged reservation through call center and they said we were all set with payment using our corporate credit card. Employee arrive to pick up uhaul and now they needed actual credit card. I went down there and now they wouldn’t take it because corporate credit card was not under my name - the story goes on and on. They were completely unhelpful and unsympathetic about the new employee to had arranged everything to drive to Tampa and move to Jacksonville this weekend.

ruel e.  |  First Impressions 
Rating:
5.0

Great folks They were super helpful

Barbara T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARTHUR D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonya M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carrol P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melanie D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CATINA B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sherell C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yolanda B.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Ethel T.  |  Overall Experience 
Rating:
5.0

Arthur took great care of us. His customer service was exceptional - always had a smile and his sense of humor was awesome. It was obvious he took his job seriously and made sure we were taken care of.

Lucas S.  |  First Impressions 
Rating:
5.0

Everyone was friendly and was very helpful.Thank Y'all.

Brenda S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NATERIA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leslie M.  |  First Impressions 
Rating:
4.0

Staff were friendly, helpful, and prompt, and the facility is exactly what I need

Matthew J.  |  First Impressions 
Rating:
5.0

Everything was wonderful

MATHEW M.  |  First Impressions 
Rating:
3.0

I stored my furniture there and fell behind on payments. I was told to pay or come get my stuff. I came to get my things and all of my belongings were infested with cockroaches. I appreciate them working with me but the bug infestation and the air controlled environment weren’t acceptable.

Tyrone W.  |  Overall Experience 
Rating:
5.0

Safe place for my storage..

dawn s.  |  First Impressions 
Rating:
5.0

Easy in and out. Friendly staff who are knowledgeable and helpful. All in all a great experience.

Gerard H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lionel G.  |  First Impressions 
Rating:
4.0

Helpful if you had elevators!

JOHN HENRY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alan S.  |  Overall Experience 
Rating:
4.0

Having a delay in getting my storage unit door repaired, otherwise, excellent, professional service.

Reggie H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Thomas T.  |  First Impressions 
Rating:
1.0

Someone had gone into my storage room removed almost all items that I have in storage took the paper that items that were taken were wrapped in and I had to pay Around $181 a month for four months was told that I could not close my contract until I cleaned up the mess that I didn’t make. One of the agents was extremely helpful helping me clean up the mess As I would’ve had a hard time cleaning it out by myself

LEON G.  |  Overall Experience 
Rating:
5.0

The only complaint would be have more accessibility to disabled people.

Lisa R.  |  Overall Experience 
Rating:
4.0

I would recommend it ONLY if the employees listed below were still there, if the restroom was well-maintained and if there were more carts. Terrible customer service from the majority of previous employees, especially the managers for the past 15+ years. These employees have been consistently EXCELLENT: Kaitlyn Lucontro, Mike Henson, Jarod Floyd, Beth and I can’t remember his name, tall, clean shaven, short hair, Caucasian man, I think in his 40s. The number of carts has been decreasing in the past several years from 7 or 8 down to 3. In the last few years, the restroom has very often been out of paper products or out of order.

MAUREEN A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shatwon M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shantel S.  |  First Impressions 
Rating:
5.0

Loved working with Kaitlyn

AUDREY H.  |  Overall Experience 
Rating:
5.0

Ms Dorothy was very pleasant, I loved her personality

Shantel S.  |  Overall Experience 
Rating:
5.0

The man at the first desk was very helpful and answer all of my questions. One storage unit that we put in for was already reserved so he made sure we got another that was not reserved. Overall, good services!

Emma B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harvey H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEYETTA C.  |  First Impressions 
Rating:
5.0

The guy was very helpful

Janet C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raymond S.  |  First Impressions 
Rating:
5.0

It was fantastic that I could access the facility 24 hours a day when I was working overnights. This is a super busy location and I loved being able to come in late at night and not worry about lots of people or being able to find a cart to pull stuff out as needed.

tammy p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darren M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erron R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tammy J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chanea L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ethel T.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Makeda W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHERRI M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RANDY B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

CHARLOTTE R.  |  Overall Experience 
Rating:
5.0

I have not moved out. My account is paid up so why am I getting this evaluation

Gloria M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Solat K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LAKESHA O.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Danielle C.  |  Overall Experience 
Rating:
3.0

I secured storage with another company because my unit was upstairs, which was not communicated while making the reservation. The young man who closed my move out was friendly and helpful, but the office was understaffed and wait times in person and by phone throughout my move process were extremely long.

Wendy V.  |  Overall Experience 
Rating:
5.0

Kelvin in the Normandy office in Jacksonville, FL. was AWESOME. He really made my experience with u-haul a pleasure. He was knowledgeable and showed exceptional customer service to me on 7/27/21.

April w.  |  First Impressions 
Rating:
3.0

Not enough front desk help with so many people constantly coming in

KRISTINA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

josh s.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

holly b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIRANDA D.  |  Overall Experience 
Rating:
5.0

I rented the storage and in the process of me moving in it was already occupied. My money was refunded back to me.

elaine b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

josh s.  |  First Impressions 
Rating:
1.0

I paid for a untied and started moving in on the 9th. Only to be told that a lock was on the untied and couldn't be taken off. This is very inconvenient for me so I'm back to trying to find a storage.

elaine b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine G.  |  First Impressions 
Rating:
1.0

No trolly in my truck Has was lower than what it was placed. I had to pay for fuel I didn’t use. I couldn’t access my storage unit, because my pin did not work. Someone else had to let me in, and then there was no lock. So I had to leave my unit unlocked while I went and found a lock. Terrible experience.

Zugey G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gary S.  |  Overall Experience 
Rating:
5.0

Had no problems, had been there this time for 3 year. Had great service would continue me back if I need to and would recommend them to others.

Brenda s.  |  Overall Experience 
Rating:
5.0

Kaitlyn, everyone was courteous and professional. I was so tired and sore due to a bad ankle for one and I really appreciated the extra effort put forth by your staff. Even you walking back over to check the lock on my storage unit to make sure it was properly secured. Thanks to all for going above and beyond to help me.

John B.  |  First Impressions 
Rating:
3.0

The office manager messed up my UBox order on this past Saturday 4-17-21. It caused me and my packers time before payment could be received. I have a problem with this facilities rules of no receipt of payments of monies paid in advance and the contract is cancelled 2 weeks before the end of the month. It's like being robbed having to pay for services not rendered. It upset me greatly. I am going to another Uhaul in another state and they would not even give me my money to credit them. They caused me stress. They should send me a check for the residual monies.

Valencia C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Juanita J.  |  First Impressions 
Rating:
5.0

The experience was great for storing. The line and wait in the store for service need to be improved greatly. The wait time has been up to a 45 min in line.

Floretta G.  |  Overall Experience 
Rating:
5.0

This was the most friendly and organized facility that I have seen. The staff was very professional but personable at the same time. I would definitely recommend this location.

SHERI P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kevin b.  |  Overall Experience 
Rating:
4.0

Need more parking places for cars.

JOHN HENRY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brianna O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricardo L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Rontrece J.  |  Overall Experience 
Rating:
5.0

Mr. Kirkman, Duke and Swavi were all BEAUTIFUL, These guys went ABOVE AND BEYOND to make sure that I had everything I needed to make this a successful move in experience for my storage unit, although the store was extremely busy I would certainly recommend anyone I know to go to that Normandy location! All three men deserve IMMEDIATE RAISES! If I could rate a million stars I would!

Erica F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rosalind l.  |  Overall Experience 
Rating:
4.0

I enjoyed my experience at Uhaul with one exception. They were always short staffed, so anytime I needed assistance there were long lines that I had wait through.

Scott M.  |  Overall Experience 
Rating:
5.0

All I am going to say is God Bless this location and their staff, Robin, thank you

Stephanie K.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

JOANN S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eva A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELYNDATHOMAS Y.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

albert s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Asa B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEX K.  |  Overall Experience 
Rating:
5.0

Very sweet and helpful

Jeanie G.  |  First Impressions 
Rating:
5.0

More staff is needed at this location. Waiting in line for 39 minutes.

Floretta G.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Dywalla D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyren W.  |  First Impressions 
Rating:
5.0

Keep up the good work

Dionne A.  |  Overall Experience 
Rating:
4.0

Old furniture and trash was left out in the hall way of the indoor storage rooms. However, the staff is amazing. Kaitlyn, Beth and Robert are great.

Jimmie P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Randy F.  |  Overall Experience 
Rating:
5.0

all but one was friendly. Kirk and Beth were helpful. Easy to get the truck and close out my unit. Had a little trouble with my card, but it was the computer system readers. They had to do a manual.

Marie D.  |  Overall Experience 
Rating:
5.0

Great customer service thanks again

rosalind l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jimmy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorri G.  |  First Impressions 
Rating:
2.0

The size of the storage was not was expected. The 5 x 10 is the size of a locker and it was another. Not meant for beds or large household items. I was misinformed by online staff.

Candice S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gary S.  |  First Impressions 
Rating:
5.0

This move was the easiest I've experienced and the service was great and the equipment was flawless for traveling! Thank you U-Haul!

MICHAEL D.  |  First Impressions 
Rating:
5.0

Staff was friendly and helpful. Moving items in and out was made convenient with the floats provided. The only thing that I would suggest different is to have a two wheel hand truck available.

Mark S.  |  Overall Experience 
Rating:
4.0

N/a

Tiffany A.  |  Overall Experience 
Rating:
5.0

Fast, quick, smooth transaction

Shacora T.  |  First Impressions 
Rating:
5.0

Great experience.

Valencia C.  |  First Impressions 
Rating:
5.0

I had an amazing experience at uhaul all because of the manager

Xylona C.  |  First Impressions 
Rating:
5.0

First time use. It was great.

Kevin C.  |  Overall Experience 
Rating:
2.0

The staff was ok, lacked training. The facility was dirty. I am unhappy that I paid $100 for 2 days worth of storage due it being “month to month” I am no longer a uhual customer.

ANDREW R.  |  Overall Experience 
Rating:
3.0

The staff never returned my phone calls and I had a unit for three years. It was very frustrating. Also, I didn’t like the rate increase every year.

Kelly j.  |  Overall Experience 
Rating:
1.0

One of the third rated experience to rent storage. Manager and other staff members are not well educated and very very rude. All of them do not have any proper knowledge how to rent storage.

Mihir P.  |  Overall Experience 
Rating:
5.0

The service rep was excellent.

annette w.  |  First Impressions 
Rating:
5.0

The customer service I received was great . I was able to see the space before renting it . The only other thing I would say is I think some available trash cans would be nice .

Cheryl M.  |  First Impressions 
Rating:
3.0

Good customer service, improve on knowledge of vacant units before presenting to customer, and improve in knowledge of computer system.

Myrtice B.  |  First Impressions 
Rating:
5.0

The staff members was pleasant and didn't rush through the rental process.

Yolanda W.  |  First Impressions 
Rating:
4.0

You go Greek place to store your personal items and I have security to give you a peace of mind that they will be taken care of. I am glad I chose to leave my things in storage there

robert a.  |  Overall Experience 
Rating:
3.0

Services were to slow

bruce c.  |  Overall Experience 
Rating:
5.0

The climate controlled, inside-only accessible unit was excellent. Rolling carts were available which made loading heavy articles easier. There was a check-out delay but it was the end of the month.

ELAINE G.  |  Overall Experience 
Rating:
2.0

The communication between customer service and the facility sucks, I had an issue with my rental truck and was gettin letters about storage even though I had already moved out.

Gana' E D.  |  Overall Experience 
Rating:
5.0

great customer service. Very nice people

Venessa W.  |  First Impressions 
Rating:
1.0

There were people sleeping in storage spaces inside. I said something to the staff and they got offended

Jeremy F.  |  Overall Experience 
Rating:
1.0

You don’t listen when told that this email address is not your renter. Sent several msgs to have it remoced

Sandra B.  |  Overall Experience 
Rating:
1.0

We were Miss quoted price lied to and most of all I still haven't got my money back for my deposit this is the worst U-Haul facility I have ever been to in my life and I will never ever use them again

amanda h.  |  First Impressions 
Rating:
3.0

Excellent Facility 5 stars Personnel mistake on the unit No. Two VERY HEAVYsofas / Hard to get through small door. Had to be moved -- no help available -- no discount offered -- THEIR mistake 1 star

ELAINE G.  |  First Impressions 
Rating:
5.0

Everyone was so nice and friendly. I do not remember everyones names, but Chelsea was absolutely amazing.

Lakeisha P.  |  First Impressions 
Rating:
5.0

I was most impressed with and continue to be impressed with Danessa. She is an absolute asset to your team. She was extremely helpful with all of my questions and made the process easy. Thank you!

Kara J.  |  Overall Experience 
Rating:
5.0

Your staff is very professional, personable and customer oriented. Your staff made me as though I was the only one there and ensured that all of my needs were met. They answered all of my questions.

Madeline P.  |  First Impressions 
Rating:
5.0

Next time I need a storage or rental trucks, I would come this company again😊

alesia l.  |  Overall Experience 
Rating:
5.0

You were there when I needed you, and even though I didn't use the storage for more than a week, I am grateful for your services. Thank you so much.

David F.  |  Overall Experience 
Rating:
5.0

I entered and paid for my unit on February 13,2019...A Beth helped me ...very clean and organized is your facility...Bryan Baretta was kind and efficient. I used your UHAUL trailer from Kansas to FL.

adelene G.  |  First Impressions 
Rating:
1.0

I was charged for storage when I did not use it. I was told I was going to get a refund once the boxes were returned, and I have not received it yet... I returned my uboxes in January today is 2/14

Anna D.  |  Overall Experience 
Rating:
4.0

Good sedvice

Thorpe M.  |  Overall Experience 
Rating:
5.0

I did not go to the facility only on phone and delivererly of Uboxes

Anne K.  |  Overall Experience 
Rating:
5.0

Great Storage

MARCUS C.  |  Overall Experience 
Rating:
5.0

All employees were courteous and helpful.

DENNIS H.  |  Overall Experience 
Rating:
5.0

Everything was as it should be if not better.

Nikiyeria B.  |  Overall Experience 
Rating:
5.0

Thanks

cindy s.  |  Overall Experience 
Rating:
5.0

GREAT service! I didn't use the facility, it was the destination for my UBox rental, but the people I dealt with were TOP NOTCH. Definitely would recommend the UBox service and this staff.

Joseph P.  |  Overall Experience 
Rating:
3.0

No credit for more gas in the truck, picked it up with 1/4 tank left it with Over 1/4.

cindy s.  |  Reservation 
Rating:
5.0

Great service and very professional service

Calvin L.  |  Overall Experience 
Rating:
5.0

Thank you..Customer Service is Awesome! Thank You.

Leora D.  |  Overall Experience 
Rating:
5.0

Haven’t moved in nearly 20 years. The folks were extremely helpful and kind

tammy p.  |  Reservation 
Rating:
1.0

Listing storage unit's that involve carrying property up a flight of stairs as "ground floor entry" or "first floor entry" is dishonest. The bad attitude your employee had at my dismay also sucks

henry m.  |  Reservation 
Rating:
5.0

I will definitely use them again. The staff was very courteous, helpful and arrangements were easy to make. I will recommend them to all my family and friends.

Debbie D.  |  Overall Experience 
Rating:
5.0

N/a

Christine P.  |  Overall Experience 
Rating:
5.0

Great customer service all the way around reservations and in store

Darlene G.  |  Reservation 
Rating:
2.0

Terrible customer service.

Alexis H.  |  Overall Experience 
Rating:
5.0

They were very helpful and fast

Rosela R.  |  Reservation 
Rating:
4.0

Great Experience

Shawn B.  |  Overall Experience 
Rating:
5.0

Everyone that helped me at the office went above n beyond to make my move less stressful.. They all need to be recognized from corporate for doing such a great job. Really good staff..

Corinne M.  |  Reservation 
Rating:
1.0

Awful customer service. I called 5 times in 24 hours without getting pick-up confirmation only to show up & be told it was ready the day before. 3 people working; none were very helpful & a tad rude.

Amanda H.  |  Overall Experience 
Rating:
5.0

Bryan was extremely helpful, efficient and accommodating and pleasant to work with.

Bobbie B.  |  Overall Experience 
Rating:
5.0

Great experience

Laura L.  |  Overall Experience 
Rating:
4.0

I received the help I needed and on time even with a mix up in scheduling,

Kevin M.  |  Overall Experience 
Rating:
1.0

I'm still waiting for someone to return my call as I have been charged two months consecutively for rent on a U-Box that I do not have.

Israel P.  |  Overall Experience 
Rating:
4.0

No problems just don't need the storage anymore.

BRADS H.  |  Overall Experience 
Rating:
3.0

The experience overall was good. It was a U-Box rental. Delivery and pick up was fast and easy. However, had to pay a late fee b/c no one explained that my card would not automatically charge to renew

wenesio g.  |  Overall Experience 
Rating:
4.0

I didnt like the sensor lighting. I had to keep walking down the hall and waving my arms when I was really busy taking care of my things. 20 percent rate hike sent me elsewhere for my needs.

Jeff B.  |  Overall Experience 
Rating:
5.0

Very pleased

michael m.  |  Overall Experience 
Rating:
1.0

My U-Box failed to arrive on the guaranteed delivery date and screwed up my cross country moving schedule. Customer service relating to U-Boxes sucks.

Nicholas W.  |  Overall Experience 
Rating:
1.0

Storage unit leaked and ruined my kids beds amongst other stuff

joshua L.  |  Overall Experience 
Rating:
1.0

Would never again use them fell behind and wanted to pay half and have access was told no they wouldn't even work with us paid 250.00 and moved out the nexted day asked if there would be money back no

Heather C.  |  Overall Experience 
Rating:
5.0

We used the uboxes.

MARK S.  |  Overall Experience 
Rating:
5.0

The UBOX delivery woman was so sweet and prompt...

christinia k.  |  Overall Experience 
Rating:
3.0

Folks were nice, temp was great, and very secure. You may want to sweep up around the storage loading/unloading area, clean the carts a bit, and fix the cart (3) with a missing wheel.

Holly A.  |  Overall Experience 
Rating:
4.0

Hello just one thing my card that I have for the outside to get in the building after hours didn't work but the staff straighten all that out but that is the only problem that I had thanks

Marcus M.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba