Customer Reviews for U-Haul Moving & Storage at Normandy Blvd

5,695 comentarios

5481 Normandy Blvd   Jacksonville, FL 32205
(East of Lane Ave)

(904) 786-2424

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(904) 786-2424

5481 Normandy Blvd
Jacksonville, FL 32205
(East of Lane Ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Claire O. 
Clasificación:
1.0

No good the people work over there

Jefrey L.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Timmy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICKI R. 
Clasificación:
2.0

This was my first time renting a uhaul and it wasn't the best experience. Didn't have what I initially wanted which was a van then the truck I got wasn't available when I arrived had to get an even bigger truck. But I still got it got home the dolly I added wasn't in the truck. After loading it up it was just to big so I returned it. And during the one day I had it when I called I waited a total of about 4 hours to talk to someone. They literally answered the phone asked me on hold after about 40 some odd minutes I called back on my other line and got the option to receive a call back. I received the callback before anyone came back to the phone CD come to find out from that rep the location I was on hold with was closed. I was like how are they closed and I'm still on hold but trust rep assisted me but I still have to call back to the store to make sure they didn't over charge me and I'm not looking forward to it.

Shakita B. 
Clasificación:
1.0

My U-Box was delayed by 11 days and no one informed me of the delay until I called after it was not delivered to my home within the assigned appointment window. Imagine my surprise and anger when I called to ask why my box was not at my home only to be told it was not even in . I had spoken to U-Haul representatives on numerous occasions prior to regarding the delivery date and no one informed me of the delay. The box should have arrived in PA on July 29 and it did not get here until August 9. Regardless of the refund, U-Haul has lost a customer.

Suzanne B. 
Clasificación:
5.0

Excelente

Brandon T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manny A. 
Clasificación:
5.0

Cold water to drink but otherwise keep up the great customer service

I V. 
Clasificación:
1.0

This entire experience was a nightmare. Nothing went right and every time Uhaul changed a delivery date I had to reschedule with my mover. I hope I never have to deal with Uhaul again. It was horrible.

Sharon F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kelley A. 
Clasificación:
5.0

With the experience that I had, I think the service provided is fine as is.

Warren H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nikita W. 
Clasificación:
1.0

Make it where if you need to change your drop off you don't have to wait on hold for 2.5 hours at the drop off.

Thomas A. 
Clasificación:
1.0

Had a truck on reserve to get there to hear him say no pickup truck is here, Had to get a van, so no want be using them again.

Donna B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Camille G. 
Clasificación:
4.0

Had no problem with the van. It was clean and ran very well. Only problem was the wait picking the truck up. They only had 1 service person because the other guy that was in there helping left right in the middle of helping a customer and never came back. He left to go clean a truck that had been returned and left his customer just standing there.

Betsy M. 
Clasificación:
1.0

Change management

Christopher P. 
Clasificación:
5.0

Thank you for the great service!

CATHERINE W. 
Clasificación:
4.0

The workers there are amazing! They showed great commaraderie and flowed very well!

Mariel A. 
Clasificación:
5.0

N/C

James L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mostafa N. 
Clasificación:
1.0

Is received a receipt yesterday. My order was on hold and I was awaiting to hear from the GM. I never heard from anybody. Truck was infested with German roaches. I have videos I showed videos to employees at uhaul they agreed that was totally unacceptable. I am a pest control inspector. So when I say this is one of the worst bugs to have around your things I know what I'm talking about. Just one of these roaches getting into your stuff can lead to thousands in just 1 month.

Joshua G. 
Clasificación:
4.0

Need more staff members up front Though

lashandris w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deonte H. 
Clasificación:
1.0

I had to push, pray and baby a 26' truck WITHOUT A CATALYTIC converter to this site. The gentleman on duty was horrible. He said he didn't have another truck to give me and pushed the keys back to me telling me to take it up the road to another site. Again, this truck did not have a catalytic converter. I told him I wasn't driving it anywhere. After a talk with his general manager, he agreed to provide me a working truck that was just turned in. When trying to do the check-out, the mileage was WAY off. The app said go back inside to fix it. He told me to take a picture of it and work it out when I get to my destination and then he told me I could have driven it the way it was--without a catalytic converter. I was floored. He was extremely rude and disrespectful. I paid for a 26' truck when I reserved, months ago, a 15' truck. I reserved a dolly that I didn't receive, and was treated horribly when I told him I wasn't going to drive that broken truck another mile. Uhaul has lost a long time customer. I will NEVER rent from Uhaul ever again.

Diana M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
1.0

I really wish I never used your service. Every time i use Uhaul I have been inconvenienced in a way that is nearly unbelievable. Last time it was the third party movers that called to say they were on the way and ultimately never showed up. This time? I reserve a 10x30 storage unit for my family's belongings and since y'all use two websites or whatever the worker said, they had no record of this. It was Sunday. All other storage units nearby were closed because it was Sunday. I had to scramble to find a place for my stuff. Uhaul was so kind to offer me a unit 45 minutes away at a cost of free for a month. Thanks. That was included in my one way rental. Also they guy said for $125 cash per hour he'd unload it. Never again.

Robert V.  |  First Impressions 
Clasificación:
4.0

I don't think the staff was aware - the passenger seat was not bolted down & the passenger side mirror was waving in the wind. Other than that - it was ALL good!! Friendly staff!!!!

Todd C. 
Clasificación:
5.0

I am happy. It all work out great.

Gary H. 
Clasificación:
3.0

Extra items such as furniture dolly and blankets were not available. Person who checked me back in was helpful.

Jeffrey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H.  |  Overall Experience 
Clasificación:
5.0

Everything was great and the staff was helpful and considering with the transaction.

THEODOSIA T. 
Clasificación:
5.0

I was told I wouldn't be charged extra because I picked up at different location, but I was charged for extra miles.

Blake M. 
Clasificación:
5.0

Nothing, everything was great! Thank y'all!

DARRYL W. 
Clasificación:
4.0

Brakes were not very good, the ac sidnt blow out cool air the ignition switch was hard to turn. It took me 2 hours to get my truck very stressful

sheila B. 
Clasificación:
5.0

El cliente no dejó un comentario.

reynaldo L. 
Clasificación:
4.0

Declutter the place a bit. It was like walking through a maze

John B. 
Clasificación:
1.0

Something is always wrong with their system during check in or check out....long waits in line

Paul J. 
Clasificación:
4.0

Counter check in could be more efficient. They did have two people assisting customers, but my wait time was approximately 30 mins.. Once I was being assisted it went quick and smooth. The associate was courteous and informative.

Adam H. 
Clasificación:
5.0

Staff very nice and on point. First time using the Normandy location, For now on, will be the one for me! Definitely will refer to my family and friends! Excellent customer service!!!

KAREN D. 
Clasificación:
5.0

Have a few more agents assisting customers. Each time I went inside it was a 15-20 minute wait to be assisted. Thank you. Richard Mooney

richard M. 
Clasificación:
3.0

When you sent a customer to a rental vehicle, they should make sure the truck is accessible for the customer.

Denium C. 
Clasificación:
3.0

Due to a shortage of help, the wait time is the only negative remark.

Lito S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gino C. 
Clasificación:
5.0

More customer service personnel

DENNIS E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frances L. 
Clasificación:
5.0

Everything was great

Joe L. 
Clasificación:
5.0

My truck needed an oil change. But overall wonderful customer service. Katelyn and kashun perfect

Janet J. 
Clasificación:
3.0

The wait time is too long and better communication is needed at this location.

paula S. 
Clasificación:
5.0

My account on the website was so outta whack 1.5 grits trying to pull it up and after speaking with 2 reps on the phone I was exhausted, so I dropped off the tow dolly took a few pics and time dated it . So there was no question on the time return. Other than that it was a good experience. 4 stars.

Clifton T. 
Clasificación:
5.0

El cliente no dejó un comentario.

David O. 
Clasificación:
2.0

Although the rental went off without any problems, they put me on hold for so long every time I would call. 30+minutes and I would be forced to hang up to continue with my day. I wanted to extend my rental but they would not answer my call. So I just returned my truck on time.

Alex H. 
Clasificación:
5.0

Fantastic customer service!

William G. 
Clasificación:
1.0

I’m in the process of filing a claim because I had valuable items stolen out of my storage

Nephateria C.  |  Overall Experience 
Clasificación:
4.0

They need more help.

Dale C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGEL H. 
Clasificación:
5.0

Staff was professional and courteous! Would highly recommend to anyone requiring moving assistance.

BOB S. 
Clasificación:
4.0

Pretty good experience. Wish it had been a little cheaper since I only used it for maybe an hour and a half and only went 11 or so miles. However I did rent a dolly and opted for insurance. I'd think you guys would have insurance though so I don't understand why we pay extra for coverage. Silverado was clean and healthy. I would really like to use it or the van to move some things to Miami so I can get better MPG, so a bit annoyed that they are unavailable for one way. Overall it was convenient for picking up some furniture when my friends were unavailable. Gracias

Daniel T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan G. 
Clasificación:
5.0

Friendly staff and very helpful and care about the customer experience. Will use this location whenever possible.

ROBERT M. 
Clasificación:
5.0

Leo the drop off guy was very friendly and professional. My only complaint is that the location entrance and exit are not clearly marked.

Troy H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Eliscia T. 
Clasificación:
5.0

This Uhaul location never fails to leave us anything but satisfied. We're very happy with their services! Our move out (of our storage unit) and loading onto a truck (Rented day of) was easy and without any hiccups. There was a small issue with the storage unit, but upon calling the location and discussing, the employee, manager, and GM were all extremely helpful and got the issue resolved, no problem. Thanks for all y'all do! Will definitely be using services at this location again in the future

Matthew J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Curtis H. 
Clasificación:
3.0

Need more employees

Derrick H. 
Clasificación:
5.0

Very helpful. They treat me 1st class all the time. They have a great team.

GARY H.  |  First Impressions 
Clasificación:
3.0

Y'all need to inspect the roof of y'all truck…I had a bad experience, it rained really hard that day and once I went to empty my truck with my belongings I noticed my boxes were so wet there was water pouring out my boxes . I had to take my things out the box and leave them till the next day and once I got back to my things the next day some of my belongs had a sour smell and I through them out. This was a horrible experience especially when I trusted uhaul to have good trucks.

Michelle A. 
Clasificación:
5.0

In the truck early and got penalized $25 for returning truck early so I'm not paying it so call me back

FRANKIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John P. 
Clasificación:
5.0

It was very busy but all customer service reps were professional, polite, and remained calm but efficient. I will definitely recommend this location due to its staff. TY!

Lorri R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bailey G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Angela M. 
Clasificación:
5.0

El cliente no dejó un comentario.

micheal J. 
Clasificación:
5.0

Less wait time

Christopher P. 
Clasificación:
2.0

Waited in the lobby for an hour before getting assistance staff was not very friendly or apologetic about the wait time. Did not pick up my 11am reservation until after 12pm due to waiting in the lobby had extra fees because of this unfair to me

Keutoria M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Annelle C. 
Clasificación:
5.0

Customer service was great , employees were great . Truck drove very very bad and I'd like to be compensated for that.

kristen G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Awilda C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephanie B. 
Clasificación:
5.0

At this location, they are representing UHaul very well. Staff was friendly, competent, and had what I requested ready to go.

Adam H. 
Clasificación:
5.0

The crew in the store were personable and friendly. Their customer service was great.

Randy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex R. 
Clasificación:
1.0

truck ran bad!!!! customer service was the worst. long line and 1 counter person who does not care about thing!!

Russell A. 
Clasificación:
5.0

Fast and easy and kind

JEFF S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scotty D. 
Clasificación:
1.0

The trailer was dirty when I got it! Then they charged me three times for the same rental! Stil haven't received my money back! Terrible service!!

Dwight C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
1.0

The equipment that I reserved was not available upon arrival, causing major delays in the moving process. The van that we were provide it was wrecked and the trunk would not open. The staff did not know how to assist and did not offer any additional discounts, compensation, or accommodations. I will not be using this location ever again, I am very dissatisfied with the service that I was rendered.

SASHA B. 
Clasificación:
5.0

NOTHING....I love a sense of humor. Not only did they help me after a 14 hrs ride, they provided me with friendly customer service. With lots of laughter on top. Awesome team.

Letitia L. 
Clasificación:
5.0

El cliente no dejó un comentario.

mike S. 
Clasificación:
3.0

Have more clerks available as frat greeters to welcome assist and thank for business. Also upon returning the vehicle I was overlooked while two other vehicles came after me but were served and checked out before me causing me to wait for almost 30 minutes to return my rental . A more attentive staff would be key

LEO G. 
Clasificación:
5.0

Service vehicles. It was clean but acted like it was gonna cut off.

Loretta B. 
Clasificación:
3.0

I understand with COVID there have been changes but you're not offering the same service and yet you continue to charge the same prices. Not doing the walk through to confirm condition and asking the renter to do the return or charge a $20 convenience fee is lowering the customer service. Requiring someone to provide two contacts and expect them to answer the phone...difficult. my secondary specifically stated that he wouldn't have answered the phone today unknown #. And we further discussed other restrictions in place to protect the company without consideration of inconvenience to the customer. Customer spaces were unusable due to how uhaul pickup trucks were parked off set with their designated spaces. And while returning the keys, additional inconvenience was had in utilizing the online process and in finding a barcode that was only noticed after the keys were returned and the process was completed. However despite all the process challenges, your staff was enjoyable and helpful.

naomi W. 
Clasificación:
5.0

I love the mobile check-in option. The return wasn't entered in a timely manner so they did call me around 8 pm that night asking where the equipment was. I returned it around 3:30 pm and on my receipt, it said 6 pm - then they called at 8 looking for it.

Teri K. 
Clasificación:
3.0

Team wasn't professional in my opinion. When I voice concern I was told they are short staff Also my name was I list for a larger unit over a year and I was told within that year no larger units were available. Another staff told me there was a unit available and it was rented although my name was down for a larger unit.

JUANITA P.  |  Overall Experience 
Clasificación:
2.0

Poor customer service conflicting information arrogant and rude sales representatives especially of the Southern variety . Very difficult time reaching anyone on the phone transferred from one place to another all around the country when you're trying to get answers from people that you have locally dealt with. When calling U-Haul you get transferred to everywhere except where you want to go. Piss poor customer service.

Frederic C. 
Clasificación:
5.0

Excellent service and everything real nice people and everything the representative who took care of me was real nice and knowledgeable and respectful

Maurice B. 
Clasificación:
5.0

Even though I was stressed and frustrated with all the moving and thunderstorms each day that delayed us, the experience at U-Haul was pleasant each time I visited the office on Normandy. The staff were all very helpful, friendly and very professional. My only negative comment is the short staff. U-Haul is a much needed company right now but you do not have enough staff to accommodate the number of people visiting to purchase your services. I know its all about the money the owners keep the cash and the customers must put up with slow phone responses and not enough customer Reps on staff. What can the customers? do its happening all over the World. But it does not have to be 24/7 day a week. I'm off my soap box. I love U-Haul when I need you!

jeannette W. 
Clasificación:
5.0

Reword your message to the public. Your store is very busy. Why not hire more people to assist your customers.

jeannette W. 
Clasificación:
3.0

Then truck we rented had roaches inside of it. Yuck. The bugs where in the front driving area (the cabin) of the vehicle.

Tiffany M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JeanMarie B. 
Clasificación:
2.0

Cab was filthy and full of smoke smell. The website did not let me upload photos. I was told I would basicly be able to refute it and I haven't even recieved a receipt for the charge. I returned late but still within 1 day and was double charged despite it not being cleaned so that's on them.

Lewis R. 
Clasificación:
5.0

I love Uhaul and heen a customer for overv20 years

AVERY E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony W. 
Clasificación:
5.0

El cliente no dejó un comentario.

steve C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHADWICK L. 
Clasificación:
4.0

No lighting inside indoor individual unit.

Carrol P.  |  Overall Experience 
Clasificación:
1.0

After 9 years in the same unit, we started getting burglarized repeatedly a few months ago up until just a few days ago when we were finally able to finish moving out. The upstairs units are totally insecure and nothing was done at all to secure them after all the break-ins started happening. I was offered no alternative, safer unit. You have no business offering storage if you can't keep criminals from simply climbing over the walls to do as they want with other people's belongings.

PILAR A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mona g.  |  Overall Experience 
Clasificación:
5.0

Keep up the good work

Anthony M.  |  First Impressions 
Clasificación:
5.0

Great Friendly and Helpful Staff. You can tell that they all enjoy working at this facility. This was my 4th UHaul facility this day, trying to find both storage and turn in a trailer. Other UHaul facilities helped me to locate this one. Great experience all around.

Deanna C.  |  First Impressions 
Clasificación:
5.0

Very good service

Mary H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

lattia l.  |  First Impressions 
Clasificación:
5.0

Very hassle free after I figured out how to sign in with the card first and then use it on the other doors but your staffing facility is excellent

Steven G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyren W.  |  Overall Experience 
Clasificación:
5.0

Jared was amazing. And I don't say that often. He is an above and beyond kind of person. And he took care of other customers while I was there with the same kind of care and superior customer service. I rent a lot of storage units and have rented from many places including other U-Haul's and my experience with Jared along with the facility will make me come back to this one

DIADRE B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Talonda W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NATERIA W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawnita C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lionel G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Willona T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lesley h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BOBBIE W.  |  Overall Experience 
Clasificación:
2.0

The single worst experience I've ever had at any business. We booked a usual to help a new employee move from Tampa. Arranged reservation through call center and they said we were all set with payment using our corporate credit card. Employee arrive to pick up uhaul and now they needed actual credit card. I went down there and now they wouldn't take it because corporate credit card was not under my name - the story goes on and on. They were completely unhelpful and unsympathetic about the new employee to had arranged everything to drive to Tampa and move to Jacksonville this weekend.

ruel e.  |  First Impressions 
Clasificación:
5.0

Great folks They were super helpful

Barbara T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHUR D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonya M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carrol P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CATINA B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sherell C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yolanda B.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Ethel T.  |  Overall Experience 
Clasificación:
5.0

Arthur took great care of us. His customer service was exceptional - always had a smile and his sense of humor was awesome. It was obvious he took his job seriously and made sure we were taken care of.

Lucas S.  |  First Impressions 
Clasificación:
5.0

Everyone was friendly and was very helpful.Thank Y'all.

Brenda S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

NATERIA W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie M.  |  First Impressions 
Clasificación:
4.0

Staff were friendly, helpful, and prompt, and the facility is exactly what I need

Matthew J.  |  First Impressions 
Clasificación:
5.0

Everything was wonderful

MATHEW M.  |  First Impressions 
Clasificación:
3.0

I stored my furniture there and fell behind on payments. I was told to pay or come get my stuff. I came to get my things and all of my belongings were infested with cockroaches. I appreciate them working with me but the bug infestation and the air controlled environment weren't acceptable.

Tyrone W.  |  Overall Experience 
Clasificación:
5.0

Safe place for my storage..

dawn s.  |  First Impressions 
Clasificación:
5.0

Easy in and out. Friendly staff who are knowledgeable and helpful. All in all a great experience.

Gerard H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lionel G.  |  First Impressions 
Clasificación:
4.0

Helpful if you had elevators!

JOHN HENRY B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan S.  |  Overall Experience 
Clasificación:
4.0

Having a delay in getting my storage unit door repaired, otherwise, excellent, professional service.

Reggie H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Thomas T.  |  First Impressions 
Clasificación:
1.0

Someone had gone into my storage room removed almost all items that I have in storage took the paper that items that were taken were wrapped in and I had to pay Around $181 a month for four months was told that I could not close my contract until I cleaned up the mess that I didn't make. One of the agents was extremely helpful helping me clean up the mess As I would've had a hard time cleaning it out by myself

LEON G.  |  Overall Experience 
Clasificación:
5.0

The only complaint would be have more accessibility to disabled people.

Lisa R.  |  Overall Experience 
Clasificación:
4.0

I would recommend it ONLY if the employees listed below were still there, if the restroom was well-maintained and if there were more carts. Terrible customer service from the majority of previous employees, especially the managers for the past 15+ years. These employees have been consistently EXCELLENT: Kaitlyn Lucontro, Mike Henson, Jarod Floyd, Beth and I can't remember his name, tall, clean shaven, short hair, Caucasian man, I think in his 40s. The number of carts has been decreasing in the past several years from 7 or 8 down to 3. In the last few years, the restroom has very often been out of paper products or out of order.

MAUREEN A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shatwon M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

John B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Shantel S.  |  First Impressions 
Clasificación:
5.0

Loved working with Kaitlyn

AUDREY H.  |  Overall Experience 
Clasificación:
5.0

Ms Dorothy was very pleasant, I loved her personality

Shantel S.  |  Overall Experience 
Clasificación:
5.0

The man at the first desk was very helpful and answer all of my questions. One storage unit that we put in for was already reserved so he made sure we got another that was not reserved. Overall, good services!

Emma B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Harvey H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KEYETTA C.  |  First Impressions 
Clasificación:
5.0

The guy was very helpful

Janet C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond S.  |  First Impressions 
Clasificación:
5.0

It was fantastic that I could access the facility 24 hours a day when I was working overnights. This is a super busy location and I loved being able to come in late at night and not worry about lots of people or being able to find a cart to pull stuff out as needed.

tammy p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erron R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Tammy J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chanea L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ethel T.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Makeda W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERRI M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY B.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

CHARLOTTE R.  |  Overall Experience 
Clasificación:
5.0

I have not moved out. My account is paid up so why am I getting this evaluation

Gloria M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Solat K.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

LAKESHA O.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Danielle C.  |  Overall Experience 
Clasificación:
3.0

I secured storage with another company because my unit was upstairs, which was not communicated while making the reservation. The young man who closed my move out was friendly and helpful, but the office was understaffed and wait times in person and by phone throughout my move process were extremely long.

Wendy V.  |  Overall Experience 
Clasificación:
5.0

Kelvin in the Normandy office in Jacksonville, FL. was AWESOME. He really made my experience with u-haul a pleasure. He was knowledgeable and showed exceptional customer service to me on 7/27/21.

April w.  |  First Impressions 
Clasificación:
3.0

Not enough front desk help with so many people constantly coming in

KRISTINA C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

josh s.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

holly b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MIRANDA D.  |  Overall Experience 
Clasificación:
5.0

I rented the storage and in the process of me moving in it was already occupied. My money was refunded back to me.

elaine b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

josh s.  |  First Impressions 
Clasificación:
1.0

I paid for a untied and started moving in on the 9th. Only to be told that a lock was on the untied and couldn't be taken off. This is very inconvenient for me so I'm back to trying to find a storage.

elaine b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine G.  |  First Impressions 
Clasificación:
1.0

No trolly in my truck Has was lower than what it was placed. I had to pay for fuel I didn't use. I couldn't access my storage unit, because my pin did not work. Someone else had to let me in, and then there was no lock. So I had to leave my unit unlocked while I went and found a lock. Terrible experience.

Zugey G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary S.  |  Overall Experience 
Clasificación:
5.0

Had no problems, had been there this time for 3 year. Had great service would continue me back if I need to and would recommend them to others.

Brenda s.  |  Overall Experience 
Clasificación:
5.0

Kaitlyn, everyone was courteous and professional. I was so tired and sore due to a bad ankle for one and I really appreciated the extra effort put forth by your staff. Even you walking back over to check the lock on my storage unit to make sure it was properly secured. Thanks to all for going above and beyond to help me.

John B.  |  First Impressions 
Clasificación:
3.0

The office manager messed up my UBox order on this past Saturday 4-17-21. It caused me and my packers time before payment could be received. I have a problem with this facilities rules of no receipt of payments of monies paid in advance and the contract is cancelled 2 weeks before the end of the month. It's like being robbed having to pay for services not rendered. It upset me greatly. I am going to another Uhaul in another state and they would not even give me my money to credit them. They caused me stress. They should send me a check for the residual monies.

Valencia C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL D.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Juanita J.  |  First Impressions 
Clasificación:
5.0

The experience was great for storing. The line and wait in the store for service need to be improved greatly. The wait time has been up to a 45 min in line.

Floretta G.  |  Overall Experience 
Clasificación:
5.0

This was the most friendly and organized facility that I have seen. The staff was very professional but personable at the same time. I would definitely recommend this location.

SHERI P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin b.  |  Overall Experience 
Clasificación:
4.0

Need more parking places for cars.

JOHN HENRY B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brianna O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Rontrece J.  |  Overall Experience 
Clasificación:
5.0

Mr. Kirkman, Duke and Swavi were all BEAUTIFUL, These guys went ABOVE AND BEYOND to make sure that I had everything I needed to make this a successful move in experience for my storage unit, although the store was extremely busy I would certainly recommend anyone I know to go to that Normandy location! All three men deserve IMMEDIATE RAISES! If I could rate a million stars I would!

Erica F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

rosalind l.  |  Overall Experience 
Clasificación:
4.0

I enjoyed my experience at Uhaul with one exception. They were always short staffed, so anytime I needed assistance there were long lines that I had wait through.

Scott M.  |  Overall Experience 
Clasificación:
5.0

All I am going to say is God Bless this location and their staff, Robin, thank you

Stephanie K.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

JOANN S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Eva A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MELYNDATHOMAS Y.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

albert s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Asa B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEX K.  |  Overall Experience 
Clasificación:
5.0

Very sweet and helpful

Jeanie G.  |  First Impressions 
Clasificación: