Comentarios de los clientes para U-Haul Moving & Storage at Normandy Blvd

Dropped off after closing and called the next morning, They were great thanks

I enjoyed my experience at Uhaul with one exception. They were always short staffed, so anytime I needed assistance there were long lines that I had wait through.

All I am going to say is God Bless this location and their staff, Robin, thank you

Fantastic drop off experience. 10 out of 10 would recommend.

Tell the next customer to turn off the towing when you start the engine.

Kirk is the best!

This is my second time using this location and they made the drop off quick and easy.

Only 1 person working when I picked up and one person working when I dropped off which caused delays for me and others in line to be helped. There were at least 5 people in line on my pickup as well as return. Once I was helped the associate provided great customer service. This location appears to be understaffed.

I can't speak for everyone, but my experience at this location was excellent even though they were slammed. My 15Ft. Truck got me to my location 800+ miles without a hiccup. The staff went over functionality and and answered all of my questions before taking leaving the site. My highest rating because I had no problems even at the turn in site.

The "skip the line" directions with the QR code did nothing. It still took 25 minutes at register. I uploaded my DL, still had to hand it over to the cashier. I did check-in on the computer, still had to do it all over again. And I have a business account! AND...there was no hand sanitizer anywhere and none of the staff were wiping down anything - door handles, POS buttons, countertops - nothing. Very alarming that there was not even an attempt to appear like they were trying to keep the customers safe.

Have truck ready when customers arrive for pickup. Have enough staff for end of month when most people are moving

My truck was dirty and did not smell pleasant when I go it. It also had only a quarter tank of gas. Later on towards the end of the move, I discovered the light in the back did not work making it impossible to continue unloading for the evening. I then had to add an extra day because of it. When I called uhaul the next day, the agent I spoke to was quite unpleasant and made me feel like I was bothering her and it was a big deal that I was keeping the truck an extra day. She said that I wasn't able to continue renting because the truck was needed for other people. I told her that when I originally booked the rental it was for two full days but the agent at the store persuaded me to only do one. She allowed the extra day but begrudgingly. As far as the rental location, I would call it nothing short of a shitshow. It's understaffed and the layout is very confusing. Long wait times and frustrated employees. I watched a poor child trip and fall over a trailer hitch because there's equipment all over the place. Sometimes I wish uhaul wasn't the only rental company out there.

Make sure that the truck battery is charged. When we stopped to put gas in the truck we were unable to get the truck restarted. We were paying movers by the hour. it took over 45 minutes to get the truck restarted. When we called UHAUL for assistance we sat on hold for over 20 minutes. My husband was able to get the truck restarted by working on the battery cables which were loose. UHAUL did not offer any compensation for the movers that were just sitting and getting paid.

Not a thing. The service was outstanding, the people were great !

It was an overall great experience and we will definitely be back and tell others!

Kaitlyn is awesome. She will go above and beyond for customer satisfaction. Give her a raise and don't let her go.

Everything went well thanks

I had a confirmed reservation to rent a pick-up truck. I arrived on time for the pick-up and was told there were none available. I showed my paperwork with the confirmation number but the gentleman said vehicles were stolen all the time and although a police report was made for some reason the vehicle info isn't taken out of the computer making it seem that vehicles were available when they weren't. My reservation was moved to 11400 San Jose Blvd. I had 3 people waiting at my house to help me. As I was leaving a female employee asked what was going on (if she wasn't a manager she needs to be). This woman said a pick-up was available but now I had to wait for the reservation to be transferred back to 5481 Normandy Blvd. I'd completed the online pick-up information and was told I should be in and out in 5 minutes. I was there 45 minutes. Somehow the pick-up truck became unavailable (cleaning it from the last customer I was told by the gentleman who was processing my reservation). I ended up with a 10" box truck but was very anxious the entire time I was there due to the delay and conflicting information I was being given. I feel I should have received a discount for the inconvenience I was put through but that didn't happen. Once I left the facility the rest of the experience was good. I didn't have any issues with the box truck and the check-in process was easy.

Kirkland was a nice man who thanked me for my service and allowed me to get in and out of the location quickly

Maybe it was because of my situation, but I did do express entry but found it pointless. I still had to go to the front desk to grab the key. Thought it would be in my seat.

Very hard to reach the Normandy location on the phone. One out of six times I called, I was actually able to talk to someone at Normandy. All the other times I had to talk to the main office of U-Haul and that means holding on for 15 to 30 minutes! That is my only complaint.

The gentleman who helped me in Jax was excellent! Great customer service and attitude. I wanted to personally commend him but the pick up was so quick, I didn't catch his name. Per contract, it may have been Kirk Altman? Great experience

Service was not up to par...

I am thankful for customer service for fixing my dilemma the day of. I would appreciate it if there is a limited truck availability or any issue to be contacted directly at least 24 hours in advance. To find out as O was preparing to pick up the truck was the most frustrating experience out of it all.

That day, was very easy and smooth and the associate on duty that day was very polite and handled a large rush of people with ease. Everyone got taken care of and he was just really nice. I will recommend this place from now on and use it when I move again.

Cashier was very helpful, trailer did not hurt my trucks suspension. Totally worth going back in the future.

Rented a cargo van. Never was divulged that it ONLY took E83 gas. Got to Macon, GA 10pm. Took an hour to find station with gas. I'm 65 yrs old driving my disabled 62 yr old brother to new assisted living facility in TN. Tried calling Uhaul just to ask how to deal with gas situation. Scared to put any other gas in van. What if engine blew up???? Same story coming back. Stopped in Hickson, TN for gas. Ended up going UHaul there and the two very nice general manager and her assistant made calls for 30 minutes to find the gas. I was almost in tears. I delivered van this morning. Clean. Told the manager, Kaitlyn the issues. I refused to pay for an extra day and I refused to refuel. Wasn't going to drive over hell's half acre looking for a gas station. I rated the Normandy location high bc the people working there were not at fault. Higher up the food chain should clearly inform the renters with sticker on dash, verbal information, location of gas stations on route. Thank you.

Only complaint, truck had very little gas, just over 1/4 tank. Luckily, I didn't have to go far so I didn't have to add gas, but I feel vehicles should have at least 1/2 a tank of gas.

Everything was great

dropped equipment off after hours did not meet with a representative

The staff was very rude. She was 20 min. Late opening then acted mad because 6 people were there waiting on her. When I took it back, no one was at the counter, I stood there for 10 min then a guy popped his head out of a back room and told me to just put the keys on the counter and he would take care of it later. Then I was over charged $66 for fuel that I had to dispute because it was untrue. Over all experience was a cluster! I will NOT use uhual again!

The idea of a "contactless" truck rental like is advertised is not close at all. The app guides you through the truck pickup, but this is also extensive. You have to take pictures of your license, provide an alternate contact person (who has to be contacted prior to them allowing you access to the app), and take pictures of the truck at every portion of the walkthrough. Through years of renting Uhaul trucks, the employees have never gotten over their laziness to do a walkthrough of the truck, but in this case I have to go through multiple layers of confirmation of my identity as well as the truck itself? Complete waste of time. But, when it comes time to pick up the keys, there is no secure contactless location for this. I have to go inside the store and the front desk attendant has to physically give me the keys! This is completely against the idea of a "do it yourself" pickup. Then, the moving pads I requested are not in the truck and I have to go back in a second time to get them! Overall very disappointed with this process. The truck was clean and I was able to get the job done that I needed, but the pickup process was overly complicated and unnecessary and as usual Uhaul has a single employee working in a busy store so there is zero efficiency.

The Saturday staffing was very nonchalant about helping the customers and it took one of the customers to get their attention outside to come help us.

Have enough staff to actually have customer service.. the 1 young lady that was trying to help 7 or 8 of us while dealing with software glitches that were preventing another customer from finishing they're move... truck was clean but smelled like an ashtray

The Uhaul truck and the auto transport were stolen from a hotel parking lot. The truck was recovered same day it was stolen, but the transport wasn't recovered until 2 weeks later. And now I'm being billed for the time it wasn't in my possession. This is highly unfair as I had no control over what happened to it, much less when it was recovered. I paid insurance, I filed a police report and insurance claim and reported both stolen to Uhaul. I lost 90% of my personal belongings and to have to pay $350 because it was recovered is insulting

More workers are needed at your facility. Customers have to spend too much time waiting around for help.

Nothing

Several employees asked me to move my 26 ft truck and tow dolly forward when the return slots where full of other vehicles. I had to leave my truck and wander through the store to find someone to help me turn in my truck. Exit was completely blocked and we had to wait 45 minutes to leave the lot.

Self delivery is a great option if you don't have space to leave boxes overnight (and you have an SUV or pickup). Two people can load or unload a Ubox in less than 30 minutes if everything is ready to go. Uhaul staff was great in helping us have a successful move and saving money and even gave us their cell number so we could text them for delivery and pickup times. Great job by Peggy in Woodbridge VA, and Kaitlyn and Megan in Jacksonville FL.

Chanee a flat trailer tire at the store where it was rented. Instead of renting, and not repairing it. Call roadside assist, at your facility. Plus your employee can't call for assistance or locate an available trailer.

U Box was picked up and delivered as scheduled. Despite paddling and wrapping furniture we had a desk that was damaged. The u box was also damaged at final destination. Moving mattresses and boxes/totes in a ubox or short distances would be fine, but I recommend a sturdier container for longer distances or more fragile items.

Wait time was horrible waited in line for 20 mins I never had to wait this long in a line at any of the other uhauls with only 2 people in front of me. Uhaul van was stank smelled like cigarettes.

When a reservation is moved to another location make sure that the reservation can be fulfilled, i was moved from the blanding blvd location to the Normandy location and i had to wait for a truck to be returned for an hour. Also had to travel additional mileage due to this and no effort was mentioned to reimburse for extra mileage traveled even after submitting an email to the company expressing my frustration

Need at least 1 more person to help check in and out customers. My return took almost 20 minutes to get to counter. I could not use my phone for the return process. But over all I will rent again.

Customer service was horrible. I waited for 20 minutes before anyone spoke to me or any of the other customers waiting to be served. There was no employee inside the store for that length of time. Once someone showed up, my reservation was honored —I found the vehicle and took care of my business. I will not use this location again.

I used the mobile website to check in and it asked me to walk in the lobby and hold up my phone, which I did... nobody noticed. I ended up waiting in line for 30 minutes just to get my keys. The woman working had no sense of urgency and everyone in line was remarking at how unacceptable it was that service was that long... some only needing to buy some boxes.

Have more reliable people on staff. We waited in line for an hour and a half behind only one couple. I can't imagine how long the other SEVENTEEN people had to wait behind us. No that's not an exaggeration. We counted. It became a running joke as more people came in. Only one woman was working and she obviously didn't want to be there. And she DEFINITELY works too many days.... she said verbatim “they got me working 7 days a week. They don't care so why should I care?” HIRE MORE PEOPLE AND THIS LOCATION MAY NOT SUCK SO BAD. It delayed our CROSS COUNTRY move by about 4 hours and all we had to do was pick up a trailer for a car for a truck we already had for a few days. Our whole experience was awful with this location to the point where they told me they couldn't find a drop off point on Washington for us so we would have to find our own drop off location once we arrived. WELL APPARENTLY ITS NOT THAT EASY. I contacted the prospective drop off location and they said I would have to call the original location to have them transfer our equipment into their system. I immediately burst into tears simply because I knew contacting the Normandy location would NOT be possible. I sat on hold for 45 minutes (I'm honestly under estimating here). I ended up calling back the drop off location we wanted and he gave me a regional number to call and Rebecca that I spoke with was AWESOME. And the Kenmore Washington location was even MORE AWESOME!!! Not all Uhaul is bad!! But curse the Normandy location. Thank goodness I never need to deal with them EVER.

Don't know what you could do to improve parking area. Staff was professional and helpful

Service is very slow every time I have been in this location. This time it took me around 50 minutes for check out, due to staff having very little interest in my being there, moving very slowly with service and not communicating any reasons for the delay. Even with my UHaul corporate account the rates are very high compared to the other service providers I use. The milage rate is extremely high, 5-6 times higher than my corporate accounts with Penske, Merchant, Ryder, Budget and Enterprise. U-Haul is my very last resort when I need a vehicle. I wish I felt differently about doing business with UHaul.

The trailer had a defective tail light that was not spotted when I picked up the trailer. I lost over two hours of my trip trying to find a U-haul dealer in Richmond that could do the repairs.

I was incorrectly charged for storage fee after uhaul failed to pick up boxes on scheduled date. Received inconsistent information and customer service agents were rude and indifferent.

Start at the root of the problem!! Poor management!!! The actual owner was present during my experience & she was just as unbecoming as her employees!!

The FL location was good, although I called and requested my box delivery and the woman didn't transfer me to the MD location and didn't forward the request. I had to request again, they didn't attempt delivery until I was charged for a month storage even though I contacted them the week before. It's Oct 1st and I have had an empty box in my driveway since the 19th of Sep, I have been told they would get it twice, most recently 2 days ago it is still here. I won't recommend or use U-haul again because of this poor customer service and rude staff in the MD location. I should charge them for parking the box here for 2 weeks.

As always the staff was very professional and polite

Aside from a dented tool box and the loss of some other items. The experience was a positive one.

Get more staffing to cut down waiting time.

Very sweet and helpful

More staff is needed at this location. Waiting in line for 39 minutes.

Keep up the good work

Old furniture and trash was left out in the hall way of the indoor storage rooms. However, the staff is amazing. Kaitlyn, Beth and Robert are great.

all but one was friendly. Kirk and Beth were helpful. Easy to get the truck and close out my unit. Had a little trouble with my card, but it was the computer system readers. They had to do a manual.

Great customer service thanks again

The size of the storage was not was expected. The 5 x 10 is the size of a locker and it was another. Not meant for beds or large household items. I was misinformed by online staff.

This move was the easiest I've experienced and the service was great and the equipment was flawless for traveling! Thank you U-Haul!

Staff was friendly and helpful. Moving items in and out was made convenient with the floats provided. The only thing that I would suggest different is to have a two wheel hand truck available.

N/a

Fast, quick, smooth transaction

Great experience.

I had an amazing experience at uhaul all because of the manager

First time use. It was great.

The staff was ok, lacked training. The facility was dirty. I am unhappy that I paid $100 for 2 days worth of storage due it being “month to month” I am no longer a uhual customer.

The staff never returned my phone calls and I had a unit for three years. It was very frustrating. Also, I didn’t like the rate increase every year.

One of the third rated experience to rent storage. Manager and other staff members are not well educated and very very rude. All of them do not have any proper knowledge how to rent storage.

The service rep was excellent.

The customer service I received was great . I was able to see the space before renting it . The only other thing I would say is I think some available trash cans would be nice .

Good customer service, improve on knowledge of vacant units before presenting to customer, and improve in knowledge of computer system.

The staff members was pleasant and didn't rush through the rental process.

You go Greek place to store your personal items and I have security to give you a peace of mind that they will be taken care of. I am glad I chose to leave my things in storage there

Services were to slow

The climate controlled, inside-only accessible unit was excellent. Rolling carts were available which made loading heavy articles easier. There was a check-out delay but it was the end of the month.

The communication between customer service and the facility sucks, I had an issue with my rental truck and was gettin letters about storage even though I had already moved out.

great customer service. Very nice people

There were people sleeping in storage spaces inside. I said something to the staff and they got offended

You don’t listen when told that this email address is not your renter. Sent several msgs to have it remoced

We were Miss quoted price lied to and most of all I still haven't got my money back for my deposit this is the worst U-Haul facility I have ever been to in my life and I will never ever use them again

Excellent Facility 5 stars Personnel mistake on the unit No. Two VERY HEAVYsofas / Hard to get through small door. Had to be moved -- no help available -- no discount offered -- THEIR mistake 1 star

Everyone was so nice and friendly. I do not remember everyones names, but Chelsea was absolutely amazing.

I was most impressed with and continue to be impressed with Danessa. She is an absolute asset to your team. She was extremely helpful with all of my questions and made the process easy. Thank you!

Your staff is very professional, personable and customer oriented. Your staff made me as though I was the only one there and ensured that all of my needs were met. They answered all of my questions.

Next time I need a storage or rental trucks, I would come this company again😊

You were there when I needed you, and even though I didn't use the storage for more than a week, I am grateful for your services. Thank you so much.

I entered and paid for my unit on February 13,2019...A Beth helped me ...very clean and organized is your facility...Bryan Baretta was kind and efficient. I used your UHAUL trailer from Kansas to FL.

I was charged for storage when I did not use it. I was told I was going to get a refund once the boxes were returned, and I have not received it yet... I returned my uboxes in January today is 2/14

Good sedvice

I did not go to the facility only on phone and delivererly of Uboxes

Great Storage

All employees were courteous and helpful.

Everything was as it should be if not better.

Thanks

GREAT service! I didn't use the facility, it was the destination for my UBox rental, but the people I dealt with were TOP NOTCH. Definitely would recommend the UBox service and this staff.

No credit for more gas in the truck, picked it up with 1/4 tank left it with Over 1/4.

Great service and very professional service

Thank you..Customer Service is Awesome! Thank You.

Haven’t moved in nearly 20 years. The folks were extremely helpful and kind

Listing storage unit's that involve carrying property up a flight of stairs as "ground floor entry" or "first floor entry" is dishonest. The bad attitude your employee had at my dismay also sucks

I will definitely use them again. The staff was very courteous, helpful and arrangements were easy to make. I will recommend them to all my family and friends.

N/a

Great customer service all the way around reservations and in store

Terrible customer service.

They were very helpful and fast

Great Experience

Everyone that helped me at the office went above n beyond to make my move less stressful.. They all need to be recognized from corporate for doing such a great job. Really good staff..

Awful customer service. I called 5 times in 24 hours without getting pick-up confirmation only to show up & be told it was ready the day before. 3 people working; none were very helpful & a tad rude.

Bryan was extremely helpful, efficient and accommodating and pleasant to work with.

Great experience

I received the help I needed and on time even with a mix up in scheduling,

I'm still waiting for someone to return my call as I have been charged two months consecutively for rent on a U-Box that I do not have.

No problems just don't need the storage anymore.

The experience overall was good. It was a U-Box rental. Delivery and pick up was fast and easy. However, had to pay a late fee b/c no one explained that my card would not automatically charge to renew

I didnt like the sensor lighting. I had to keep walking down the hall and waving my arms when I was really busy taking care of my things. 20 percent rate hike sent me elsewhere for my needs.

Very pleased

My U-Box failed to arrive on the guaranteed delivery date and screwed up my cross country moving schedule. Customer service relating to U-Boxes sucks.

Storage unit leaked and ruined my kids beds amongst other stuff

Would never again use them fell behind and wanted to pay half and have access was told no they wouldn't even work with us paid 250.00 and moved out the nexted day asked if there would be money back no

We used the uboxes.

The UBOX delivery woman was so sweet and prompt...

Folks were nice, temp was great, and very secure. You may want to sweep up around the storage loading/unloading area, clean the carts a bit, and fix the cart (3) with a missing wheel.

Hello just one thing my card that I have for the outside to get in the building after hours didn't work but the staff straighten all that out but that is the only problem that I had thanks