Then truck we rented had roaches inside of it. Yuck. The bugs where in the front driving area (the cabin) of the vehicle.Tiffany M.
Customer Reviews for U-Haul Moving & Storage at Normandy Blvd
Jacksonville, FL 32205
(East of Lane Ave)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.JeanMarie B.
Cab was filthy and full of smoke smell. The website did not let me upload photos. I was told I would basicly be able to refute it and I haven't even recieved a receipt for the charge. I returned late but still within 1 day and was double charged despite it not being cleaned so that's on them.Lewis R.
I love Uhaul and heen a customer for overv20 yearsAVERY E. | First Impressions
El cliente no dejó un comentario.Anthony W.
El cliente no dejó un comentario.steve C.
El cliente no dejó un comentario.CHADWICK L.
El cliente no dejó un comentario.Jesse L.
We moved three containers from Florida to Maine. All in all a flawless experience. The Drivers and loader operators were both phemomenal. All in all a hassle free experience! ¡Gracias!Joy T.
El cliente no dejó un comentario.LAURA S.
all very friendly folksMichael M.
very friendly and helpful staffjerome H.
Had an awesome experience. They helped me so much. I really appreciate everything they helped me with. GraciasKitty F.
Too long of waiting to have a reservation. UnderstaffedJUNETTA C.
El cliente no dejó un comentario.RONALD S.
My move and experience were both excellent. The U box is a great way to go. Plenty of moving blankets, staff was friendly and professional.keith B.
Amanda was so friendly, courteous and went above and beyond to assist me. She personified what customer service is all about.Laura S.
Although I did not agree with the pricing. A 29.95 rental was 97.14 I reserved for 24 hours brought back same day and still chargedJason M.
El cliente no dejó un comentario.Amberlyn O.
El cliente no dejó un comentario.Sylvester S.
El cliente no dejó un comentario.Tammy B.
No lighting inside indoor individual unit.Carrol P. | Overall Experience
The associates were polite and tried to help but it was unorganized. I did the check in on the phone and they could not find the key to the truck I rented. They transferred me to another truck and sent me out to search. I found the truck parked behind the truck that I had originally rented (no key). 30 min or so later they found the key and again sent me on my way. However the paperwork I had stated the original truck's mileage and info. I had to go back in and get switched out again. The truck was in good shape and I was able to get stuff moved. Returned the truck with no issues.Andrea M.
Within the past 2 months I've gone to this location about 4 times to rent trucks and a trailer, Christopher was always very pleasant and extremely helpful, Guepsen was extremely polite and very thorough with the whole rental process. I world definitely recommend this particular location on Normandy Blvd to everyone and anyone who plans on renting a uhaul. I'm finished with moving! I want to thank everyone at this location for their wonderful service 😊BERNADETTE W.
After 9 years in the same unit, we started getting burglarized repeatedly a few months ago up until just a few days ago when we were finally able to finish moving out. The upstairs units are totally insecure and nothing was done at all to secure them after all the break-ins started happening. I was offered no alternative, safer unit. You have no business offering storage if you can't keep criminals from simply climbing over the walls to do as they want with other people's belongings.PILAR A. | Overall Experience
was charged $40 for fuel that i did not use. i put the fuel back where it was when i got irCHRISTOPHER B.
El cliente no dejó un comentario.mona g. | Overall Experience
El cliente no dejó un comentario.Michael G.
You doing a good job.William C.
El cliente no dejó un comentario.John C.
El cliente no dejó un comentario.Brian V.
Nothing! I'm so impressed with how professional and reliable everyone has been in my drop off's and pick up's.Leslie W.
Very busy location, but they were alert and assured the people be patient, we will be with you as quickly as possible.Denise C.
El cliente no dejó un comentario.Yvette W.
El cliente no dejó un comentario.Arthur B.
El cliente no dejó un comentario.DENISE R.
El cliente no dejó un comentario.Sandra P.
There appeared to be a long wait. Better scheduling of staff would help to shorten customer wait time. Other than that, the staff was very helpfulStanford T.
El cliente no dejó un comentario.Carlton V.
El cliente no dejó un comentario.Leatrice M.
The Normandy location is amazing great staff, friendly, helpful and fast! I cannot recommend them enough. However on a corporate level so much needs improved. I am appalled at what I had to go through to complete an after hours return. Not only did I attempt to upload the photos in excess of 25 times while it continued to fail and make me start over again but after reaching someone on the phone they were to put me through to someone who could help I was informed (by recording) it would be 45-55 min before I could speak to someone (so much for 24/7 service) I requested a call back rather than hold for that long. Over an hour later I receive my call back ONLY to be put on hold for an additional 45 min during the almost 3 hours I am sitting in the parking lot trying to return a vehicle when I finally reach and agent get best course of action is to put a note on the account but will not guarantee I won't be charged additional fees because THEIR return feature is flawed! I am disgusted with the lack of concern or care that me and a child sat for 3 hours trying to accommodate their inadequate website and customer service to be told they will do basically nothing to help me! Worse customer service everKimberly G.
El cliente no dejó un comentario.Victor S.
Some time they can use more helpTony L.
Try to confirm that the rental truck will be ready and available at scheduled pick up time!!John C.
El cliente no dejó un comentario.Paul L.
El cliente no dejó un comentario.LATANYA B.
El cliente no dejó un comentario.Zebedee T.
Nothing keep up the good serviceLINDA C.
El cliente no dejó un comentario.Tyler Z.
This location seems to have problems with the counter personel. Upon returning the truck, there was only one person behind the counter and a line of customers out the door, while management was sitting in the office. Also, while giving us a refund of mileage not used the counter person obviously did not know how to count out the money because it took her almost 10 minutes to figure it out. It was alot different than the first visit to this location, I no longer recommend this location to anyone.Wendy J.
Leonard was kind , quick and efficient when I returned the truck, his friendly demeanor calmed my frantic and tired nerves , my brain was fried after moving three days and caring for 3 small kids at the same time, I pulled in to the lot the wrong way Leonard quickly and kindly asked me to move for my and others safetyJessica P.
El cliente no dejó un comentario.LAKISLA M.
El cliente no dejó un comentario.Mary H.
Everyone was very helpful and knowledgeableNashya W.
El cliente no dejó un comentario.Bernadette W.
My only real complaint was the layout of the lot, there was a few confused drivers and blockages because of how it's laid out. Customer service was quick and mostly friendly.SAMANTHA Y.
El cliente no dejó un comentario.Andreah R.
El cliente no dejó un comentario.MICHAEL B.
El cliente no dejó un comentario.JAMAIL L.
El cliente no dejó un comentario.MAXIMO M.
El cliente no dejó un comentario.Russell A.
I was very pleased with my experience, Jared was extremely friendly and helpful. The location was busy but he moved through the customers efficiently with a positive attitude! The store appeared clean and organized with appointments.Ashley Z.
I've used Uhaul many times over the years and this was the absolute worst experience I've ever had moving. I will never use Uhaul again.Stephanie W.
El cliente no dejó un comentario.Candace C.
El cliente no dejó un comentario.Willard P.
I made a reservation online. When I went to pick up the 10 foot truck. It was parked in between two other trucks. Had to go find some one to get it out. I was told I would have to stop and get gas because it was on empty. The inside of the truck was be on filthy. They told me to pull up and someone would clean it. I told them I didn't have time I had Peale waiting on me. I did not realize they did not do this before I picked up the truck. When it is going to be 90 + degrees out side you don't have time to wait around. And people are willing going to help. These things should have been done before I got there. They were not even apologize or even say they were sorry. It was like this is the normal thing. They could have try to give me a little discount or something. I hope I don't have to use UHaul again. And I will be posting about it on social media. This is just not right Rhonda Barnett (904) 554-4213Rhonda B.
I come to this location every week. Kaityln and all the staff(guys and gals) are amazing. I will NOT go anywhere else!Elisabethe L.
Very Bad Customer Service and No Help ...We Had Too Move Trucks Too Get The One That We Paid For OurSelves and go Too Another Truck and get A Doly that We Paid For...Very Slow while CHECKING IN AND OUT....I WILL....NEVER...EVER ..USE..THE LOCATION EV E R....AGAIN!! VERD BAD BUSINESSSS AND CUSTOMER SERVICE!!!Vialetta H.
El cliente no dejó un comentario.Shante S.
the staff really helped me to get a vehicle. I was very appreciative.ADOLPHUS B.
El cliente no dejó un comentario.Serg I.
Sometime you can use more help in sideTony L.
El cliente no dejó un comentario.Carlosl O.
This is not a professional environment. Staff eating while handling customers, derogatory remarks by staff to customers, equipment not cleaned, store entrance and exit is cluttered and confusing, and customer parking is further away from entrance than employee parking. The store is functional and suited my purpose, but the 103rd store is my preferred location for the westside.Austin V.
I enjoyed working with Kaitlin, she was so nice, friendly & VERY knowledgable on which trailer to use, she is an asset to U Haul!JOANN L.
Very nice staff and so helpfulAllison C.
El cliente no dejó un comentario.Ronterrius S.
El cliente no dejó un comentario.Chinara R.
Nothing, everything went smoothlyGlenn B.
El cliente no dejó un comentario.shirley M.
No nothing at this timeDwayne M.
El cliente no dejó un comentario.Paula D.
Once again I did not rent a U-Haul. I tried twice and yall would not let me cuz I didn't have a major credit card. Stop sending me messages.Jessica C.
Great servicekwamtiko N.
El cliente no dejó un comentario.JENEICE H.
Nothing needs to be improved. Christopher was extremely helpful upon checking in and Jamaal was extremely helpful upon returning the truck.Bernadette W.
The flow of the parking lot is hard to negotiate. As an example, people have to come to the office to do the paperwork and there's not many places to park. So you're forced to park over by the maintenance garage and that's difficult to manage.eric H.
Nothing keep doing a great jobSotaya R.
Service was excellentJUSTIN I.
Guepsen was fantastic! Excellent customer service.Jacob D.
El cliente no dejó un comentario.diane D.
El cliente no dejó un comentario.William H.
This was paid for on March 2, 2022. It took months to get the hitch installed, in fact it was not installed till 5-10-22. Most important there were MANY headaches along the way. The main headache was the Marketing Manager (Gina Rhoda) who lied in her texts to me several times.Robert B.
El cliente no dejó un comentario.Marisol M.
El cliente no dejó un comentario.RANDY T.
El cliente no dejó un comentario.Willie T.
El cliente no dejó un comentario.Susan M.
When a reservation is made in advance, make sure rental available and not have customer go out of their way to locateSylvia L.
El cliente no dejó un comentario.anita N.
El cliente no dejó un comentario.DENNIS H.
El cliente no dejó un comentario.JERRY A.
El cliente no dejó un comentario.John S.
El cliente no dejó un comentario.Bridgett G.
Keep up the good workAnthony M. | First Impressions
Great Friendly and Helpful Staff. You can tell that they all enjoy working at this facility. This was my 4th UHaul facility this day, trying to find both storage and turn in a trailer. Other UHaul facilities helped me to locate this one. Great experience all around.Deanna C. | First Impressions
Very good serviceMary H. | Overall Experience
El cliente no dejó un comentario.lattia l. | First Impressions
Very hassle free after I figured out how to sign in with the card first and then use it on the other doors but your staffing facility is excellentSteven G. | First Impressions
El cliente no dejó un comentario.Tyren W. | Overall Experience
Jared was amazing. And I don't say that often. He is an above and beyond kind of person. And he took care of other customers while I was there with the same kind of care and superior customer service. I rent a lot of storage units and have rented from many places including other U-Haul's and my experience with Jared along with the facility will make me come back to this oneDIADRE B. | First Impressions
El cliente no dejó un comentario.Talonda W. | Overall Experience
El cliente no dejó un comentario.NATERIA W. | First Impressions
El cliente no dejó un comentario.Dawnita C. | First Impressions
El cliente no dejó un comentario.Lionel G. | Overall Experience
El cliente no dejó un comentario.Willona T. | First Impressions
El cliente no dejó un comentario.lesley h. | First Impressions
El cliente no dejó un comentario.Robert H. | First Impressions
El cliente no dejó un comentario.BOBBIE W. | Overall Experience
The single worst experience I've ever had at any business. We booked a usual to help a new employee move from Tampa. Arranged reservation through call center and they said we were all set with payment using our corporate credit card. Employee arrive to pick up uhaul and now they needed actual credit card. I went down there and now they wouldn't take it because corporate credit card was not under my name - the story goes on and on. They were completely unhelpful and unsympathetic about the new employee to had arranged everything to drive to Tampa and move to Jacksonville this weekend.ruel e. | First Impressions
Great folks They were super helpfulBarbara T. | First Impressions
El cliente no dejó un comentario.ARTHUR D. | Overall Experience
El cliente no dejó un comentario.Sonya M. | First Impressions
El cliente no dejó un comentario.Carrol P. | First Impressions
El cliente no dejó un comentario.Melanie D. | Overall Experience
El cliente no dejó un comentario.CATINA B. | First Impressions
El cliente no dejó un comentario.Sherell C. | Overall Experience
El cliente no dejó un comentario.Yolanda B. | First Impressions
El cliente no dejó un comentario.Ethel T. | Overall Experience
Arthur took great care of us. His customer service was exceptional - always had a smile and his sense of humor was awesome. It was obvious he took his job seriously and made sure we were taken care of.Lucas S. | First Impressions
Everyone was friendly and was very helpful.Thank Y'all.Brenda S. | First Impressions
El cliente no dejó un comentario.NATERIA W. | First Impressions
El cliente no dejó un comentario.Leslie M. | First Impressions
Staff were friendly, helpful, and prompt, and the facility is exactly what I needMatthew J. | First Impressions
Everything was wonderfulMATHEW M. | First Impressions
I stored my furniture there and fell behind on payments. I was told to pay or come get my stuff. I came to get my things and all of my belongings were infested with cockroaches. I appreciate them working with me but the bug infestation and the air controlled environment weren't acceptable.Tyrone W. | Overall Experience
Safe place for my storage..dawn s. | First Impressions
Easy in and out. Friendly staff who are knowledgeable and helpful. All in all a great experience.Gerard H. | Overall Experience
El cliente no dejó un comentario.Lionel G. | First Impressions
Helpful if you had elevators!JOHN HENRY B. | First Impressions
El cliente no dejó un comentario.Alan S. | Overall Experience
Having a delay in getting my storage unit door repaired, otherwise, excellent, professional service.Reggie H. | First Impressions
El cliente no dejó un comentario.Thomas T. | First Impressions
Someone had gone into my storage room removed almost all items that I have in storage took the paper that items that were taken were wrapped in and I had to pay Around $181 a month for four months was told that I could not close my contract until I cleaned up the mess that I didn't make. One of the agents was extremely helpful helping me clean up the mess As I would've had a hard time cleaning it out by myselfLEON G. | Overall Experience
The only complaint would be have more accessibility to disabled people.Lisa R. | Overall Experience
I would recommend it ONLY if the employees listed below were still there, if the restroom was well-maintained and if there were more carts. Terrible customer service from the majority of previous employees, especially the managers for the past 15+ years. These employees have been consistently EXCELLENT: Kaitlyn Lucontro, Mike Henson, Jarod Floyd, Beth and I can't remember his name, tall, clean shaven, short hair, Caucasian man, I think in his 40s. The number of carts has been decreasing in the past several years from 7 or 8 down to 3. In the last few years, the restroom has very often been out of paper products or out of order.MAUREEN A. | Overall Experience
El cliente no dejó un comentario.ROBERT H. | First Impressions
El cliente no dejó un comentario.Shatwon M. | First Impressions
El cliente no dejó un comentario.John B. | Overall Experience
El cliente no dejó un comentario.Shantel S. | First Impressions
Loved working with KaitlynAUDREY H. | Overall Experience
Ms Dorothy was very pleasant, I loved her personalityShantel S. | Overall Experience
The man at the first desk was very helpful and answer all of my questions. One storage unit that we put in for was already reserved so he made sure we got another that was not reserved. Overall, good services!Emma B. | First Impressions
El cliente no dejó un comentario.Harvey H. | First Impressions
El cliente no dejó un comentario.KEYETTA C. | First Impressions
The guy was very helpfulJanet C. | First Impressions
El cliente no dejó un comentario.Raymond S. | First Impressions
It was fantastic that I could access the facility 24 hours a day when I was working overnights. This is a super busy location and I loved being able to come in late at night and not worry about lots of people or being able to find a cart to pull stuff out as needed.tammy p. | Overall Experience
El cliente no dejó un comentario.Darren M. | Overall Experience
El cliente no dejó un comentario.Erron R. | Overall Experience
El cliente no dejó un comentario.Tammy J. | Overall Experience
El cliente no dejó un comentario.Chanea L. | Overall Experience
El cliente no dejó un comentario.Ethel T. | First Impressions
El cliente no dejó un comentario.Makeda W. | Overall Experience
El cliente no dejó un comentario.SHERRI M. | First Impressions
El cliente no dejó un comentario.RANDY B. | Overall Experience
El cliente no dejó un comentario.CHARLOTTE R. | Overall Experience
I have not moved out. My account is paid up so why am I getting this evaluationGloria M. | Overall Experience
El cliente no dejó un comentario.Solat K. | Overall Experience
El cliente no dejó un comentario.LAKESHA O. | First Impressions
El cliente no dejó un comentario.Danielle C. | Overall Experience
I secured storage with another company because my unit was upstairs, which was not communicated while making the reservation. The young man who closed my move out was friendly and helpful, but the office was understaffed and wait times in person and by phone throughout my move process were extremely long.Wendy V. | Overall Experience
Kelvin in the Normandy office in Jacksonville, FL. was AWESOME. He really made my experience with u-haul a pleasure. He was knowledgeable and showed exceptional customer service to me on 7/27/21.April w. | First Impressions
Not enough front desk help with so many people constantly coming inKRISTINA C. | First Impressions
El cliente no dejó un comentario.josh s. | Overall Experience
El cliente no dejó un comentario.holly b. | Overall Experience
El cliente no dejó un comentario.MIRANDA D. | Overall Experience
I rented the storage and in the process of me moving in it was already occupied. My money was refunded back to me.elaine b. | Overall Experience
El cliente no dejó un comentario.josh s. | First Impressions
I paid for a untied and started moving in on the 9th. Only to be told that a lock was on the untied and couldn't be taken off. This is very inconvenient for me so I'm back to trying to find a storage.elaine b. | First Impressions
El cliente no dejó un comentario.Melissa S. | Overall Experience
El cliente no dejó un comentario.Jasmine G. | First Impressions
No trolly in my truck Has was lower than what it was placed. I had to pay for fuel I didn't use. I couldn't access my storage unit, because my pin did not work. Someone else had to let me in, and then there was no lock. So I had to leave my unit unlocked while I went and found a lock. Terrible experience.Zugey G. | First Impressions
El cliente no dejó un comentario.Gary S. | Overall Experience
Had no problems, had been there this time for 3 year. Had great service would continue me back if I need to and would recommend them to others.Brenda s. | Overall Experience
Kaitlyn, everyone was courteous and professional. I was so tired and sore due to a bad ankle for one and I really appreciated the extra effort put forth by your staff. Even you walking back over to check the lock on my storage unit to make sure it was properly secured. Thanks to all for going above and beyond to help me.John B. | First Impressions
The office manager messed up my UBox order on this past Saturday 4-17-21. It caused me and my packers time before payment could be received. I have a problem with this facilities rules of no receipt of payments of monies paid in advance and the contract is cancelled 2 weeks before the end of the month. It's like being robbed having to pay for services not rendered. It upset me greatly. I am going to another Uhaul in another state and they would not even give me my money to credit them. They caused me stress. They should send me a check for the residual monies.Valencia C. | Overall Experience
El cliente no dejó un comentario.MICHAEL D. | Overall Experience
El cliente no dejó un comentario.Juanita J. | First Impressions
The experience was great for storing. The line and wait in the store for service need to be improved greatly. The wait time has been up to a 45 min in line.Floretta G. | Overall Experience
This was the most friendly and organized facility that I have seen. The staff was very professional but personable at the same time. I would definitely recommend this location.SHERI P. | First Impressions
El cliente no dejó un comentario.kevin b. | Overall Experience
Need more parking places for cars.JOHN HENRY B. | Overall Experience
El cliente no dejó un comentario.Brianna O. | First Impressions
El cliente no dejó un comentario.Ricardo L. | Overall Experience
El cliente no dejó un comentario.Rontrece J. | Overall Experience
Mr. Kirkman, Duke and Swavi were all BEAUTIFUL, These guys went ABOVE AND BEYOND to make sure that I had everything I needed to make this a successful move in experience for my storage unit, although the store was extremely busy I would certainly recommend anyone I know to go to that Normandy location! All three men deserve IMMEDIATE RAISES! If I could rate a million stars I would!Erica F. | First Impressions
El cliente no dejó un comentario.rosalind l. | Overall Experience
I enjoyed my experience at Uhaul with one exception. They were always short staffed, so anytime I needed assistance there were long lines that I had wait through.Scott M. | Overall Experience
All I am going to say is God Bless this location and their staff, Robin, thank youStephanie K. | Overall Experience
El cliente no dejó un comentario.JOANN S. | Overall Experience
El cliente no dejó un comentario.Eva A. | First Impressions
El cliente no dejó un comentario.MELYNDATHOMAS Y. | Online Move In
El cliente no dejó un comentario.albert s. | First Impressions
El cliente no dejó un comentario.THOMAS G. | Overall Experience
El cliente no dejó un comentario.Asa B. | Overall Experience
El cliente no dejó un comentario.ALEX K. | Overall Experience
Very sweet and helpfulJeanie G. | First Impressions
More staff is needed at this location. Waiting in line for 39 minutes.Floretta G. | First Impressions
El cliente no dejó un comentario.Dywalla D. | Overall Experience
El cliente no dejó un comentario.Tyren W. | First Impressions
Keep up the good workDionne A. | Overall Experience
Old furniture and trash was left out in the hall way of the indoor storage rooms. However, the staff is amazing. Kaitlyn, Beth and Robert are great.Jimmie P. | Overall Experience
El cliente no dejó un comentario.Randy F. | Overall Experience
all but one was friendly. Kirk and Beth were helpful. Easy to get the truck and close out my unit. Had a little trouble with my card, but it was the computer system readers. They had to do a manual.Marie D. | Overall Experience
Great customer service thanks againrosalind l. | Overall Experience
El cliente no dejó un comentario.Jimmy C. | First Impressions
El cliente no dejó un comentario.Donna H. | Overall Experience