Comentarios del cliente para U-Haul Moving & Storage at Normandy Blvd
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Testimonios de recientes clientes de U-Haul Moving & Storage at Normandy Blvd
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Brant B. en
Add more "tech" stuff for sale, like smartphone holders that clip to an air vent. More and more of us are using apps (e.g. Google Maps, or Waze) to find locations, or to just avoid bad traffic, so it'd be safer to have the map displayed closer to the driver's view of the road than, say, setting the phone in the cup holder (like I did).
Allison P. en
Originally at my pick up I had pre-organized a few days prior to arrival. When I showed up to the center they were unaware of the reservation for the trailers for my uboxes. I was frustrated, however the problem was addressed immediately and my boxes added to trailers within 45min-1hr, a much shorter wait than I had expected. I was able to meet my movers on time and I appreciate their help.
Michael K. en
Dropped of the truck, handed the key to an employee. Was done in a matter of minutes.
KOREY C. en
Tim was awesome, I dropped off early for my appointment and he got started right away. He was very friendly and helpful. I will definitely recommend this location to anyone who is looking to have a hitch hooked up.
Vachi S. en
I was charged for two months for storage on a unit which I never requested, never used, never took ownership of, never signed a contract for, never had access to at any point. It took THREE MONTHS and hours of phone calls to get refunded for the first two months, and I finally had to cancel my card to avoid a third charge.
richard r. en
Mr Shore cuss me because he can’t do his job do to having a handicap leg.
Dennis H. en
Great service
William M. en
Box was placed on the trailer backwards, made it almost impossible to unload! Required much too much time to unload with increased cost! I spent over an hour on the phone with your rep with no satisfaction! Still waiting for call from manager as promised! I can not recommend this service after such an experience!
janice w. en
when I picked up truck there was a lighter and cigarette butt in cab of truck, I am non-smoker and did not appreciate that. Also counter people seemed to be a little confused on my rental, maybe a little more training would help. Don't park trucks in front of store entrance, couldn't figure out where to go or where to park.
raven s. en
When completing the survey on my phone, it took a long time for anything to load, especially when uploading photos. Very frustrating, and it held me up unnecessarily. Otherwise, great experience.
David K L. en
Everything was great!
Laura M. en
Great service, explained things well and knew their stuff
jean d. en
The wait when I returned the truck was a bit long - especially since I was tired and it was nearly 100 degrees. The employees who helped me were very efficient and helpful.
Vivian D. en
All was good, no problems.
alan a. en
Not an easy place to find first off, had to go down some narrow ally as they didn’t want me to park or come in front of the car wash business they where running. No-one knew what to do or even where I should park the trailer. I was supposed to get a $75 deposit back. However; they refused to proved this to me saying “aints no ones gives me 75 dollars, I aints gives anyone’s 75 outs my pocket. I ended up having to drop the trailer off at another location because to ad insult to injury the establishment didn’t even no how to process the paperwork. The only reason I gave them one star was because there is no option for NO STARS.
Shawnta M. en
The men was rude I will never rent from this location I did not get my dolly they didn’t make sure that I was satisfied they rushed me it was the worst experience I’ve had at Uhaul
Debra W. en
Nothing they were very helpful and friendly.
Michael L. en
Normandy location was excellent
Russell P. en
everything went as expected. No problems..
Julie P. en
Michelle, the manager was wonderful! So pleasant professional helpful! She went above & beyond the call of duty. Thank You Michelle!
Brian S. en
Very very slow service. Took over thirty minutes to get a trailer. This is not including waiting in line.
frank g. en
Don`t change a thing.
lisa d. en
Not very attentive to customers coming in
ronald t. en
Keep doing what you are doing.
Alberto R. en
There needs to be more comm
amanda h. en
We were Miss quoted price lied to and most of all I still haven't got my money back for my deposit this is the worst U-Haul facility I have ever been to in my life and I will never ever use them again
David S. en
The only thing that would have been nice, was to clean windows. Everything else was clean.
Michael B. en
The employee that pulled the truck up for me didn’t say one word to me or even acknowledge my presence. I was very confused. Worst of all, the employee who received my truck when I was returning it was on her phone talking to someone the entire time. She as well just ignored me and took her sweet time, pausing her work to have conversation over the phone. Rude. Terrible customer service.
william m. en
Everything went well. The staff was courteous and the equipment worked great.
paticia c. en
Everything was fine. Customer service great...Truck ran great!!!!!! Thank you!!!
Courtney G. en
Tim walked me through how to open and close back latch which was super helpful since I had not dealt with that kind of truck before and answered all my questions patiently. And I think "Debbie" who processed my reservation was very friendly and helpful as well. Overall a wonderful experience. If the situation arises again, I will definitely be back. Great job!!!!
Bobbie Z. en
Nothing. Service was amazing
thomas m. en
They improve needed its was very good thank you
ELAINE G. en
Excellent Facility 5 stars Personnel mistake on the unit No. Two VERY HEAVYsofas / Hard to get through small door. Had to be moved -- no help available -- no discount offered -- THEIR mistake 1 star
MICHAEL S. en
The manager and some of the crew appreciate how I had clean the rental truck was when I brought it back.
Richard D. en
erroneous charges and lack of equipment at facility.
Lakeisha P. en
Everyone was so nice and friendly. I do not remember everyones names, but Chelsea was absolutely amazing.
Brian L. en
Outstanding Customer Service
gary w. en
We are repeat customers to this location - this is our second time renting from here and we were very pleased again. Thanks UHaul Normandy!
Larry H. en
The truck ran very bad spent $135 from Jacksonville to Fort Lauderdale took 8 hours to get there truck ramp orally and shaking
Kara J. en
I was most impressed with and continue to be impressed with Danessa. She is an absolute asset to your team. She was extremely helpful with all of my questions and made the process easy. Thank you!
Kimberly E. en
Better service option for reservation customers. A rep designated for reservations only. Helps to speed up check-out.
nichole b. en
Easier way to do drop offs after business hours
Michelle B. en
I reserved a pick up truck- but when I arrived they didn’t have any! What’s the point of a reservation? Luckily the van they gave me worked out- but it was much more difficult for us. U-Haul should have a stiffer penalty for late returns.
jameka c. en
Everyone was.polite and helpful. The return process was very easy and I was thoroughly pleased with all interactions.
GERMAN G. en
My pick up location got changed twice with in a few hours and moved quite a bit further than what I wanted in the first time.
Tearsa M. en
Vehicle was not properly cleaned. I found the last customer's rental agreement in the vehicle. The tow dolly I ordered was unavailable. I had to take a trailer which was terrifying to drive. The fuel economy gauge stayed in the red no matter how slow I drove, so I'm assuming the vehicle had not had proper maintenance. Also, it took the employees over an hour to hook the trailer up and secure the vehicle.
steve f. en
Called u haul and booked a tow dolly before traveling 400 miles to jacksonville fl upon arrival i was informed they could not rent me a tow dolly and i would have to take a transport i did not want a transport because of the weight and the gas cost to pull it home but also could not wast my day riding all over jacksonville looking for one also if i wanted a transport i would have booked one.
RICK M. en
You need to fix your systems. I did an early on-line check in. I refused the Safetow package of $8. However, the copy of the contract I received, had the Safetow included. You NEED TO FIX this!!!!!!!!!
Crystal D. en
The address in google maps has customer going to the car wash done by lane Ave.
JHOSHUA C. en
I think the computer registers need an update. I had some issues getting checked out. but the employees were quick to get on it and fix things! i really appreciated their help and overall had a great experience!
Madeline P. en
Your staff is very professional, personable and customer oriented. Your staff made me as though I was the only one there and ensured that all of my needs were met. They answered all of my questions.
Jeremy F. en
The only thing is: I drove 5 miles and the system charged me $6 in gas. Had to call in to get it fixed. We’ll see.
Sammy o. en
I signed up for a one way drop off. I was supposedly to drop off at 400 W Ashley st Jacksonville,fl 32202 but was at capacity and send me to the Normandy location with a signed document stating not to charge me the additional milages. When we got to the Normandy location it was after hours and couldn't inform the people inside. Left the signed contract with the information about the additional millages and keys inside the drop off box. Work up to see I was being charged anyways
Jacqueline S. en
There was no ramp included with the truck which made it very difficult to move my items.
DONNA N. en
Not ever enough help. Do not make it easy for customers. Parking broken down trucks in area where loading truck from storage should be. Blocking area of way to pull out. Emp refuses to move trucks being brought back up 10 feet so people can get around.
henry j. en
I think, other than over priced, the experience was overall pleasant.
raquita w. en
I appreciate the service that I received today. Thanks!
jeff c. en
My experience was great at check out we had a long line but they brought in additional associates and it went fast and smoothe. This is by far my favorite location.
GLENN J. en
U-Haul first sent me to the downtown location to return the trailer. Upon arrival they could not accept it due to the lot being full. I then had to drive to a second location. This whole evolution wasted two hours of my time.
Ernesto L. en
Need to have all equipment on hand and ready when is reserved on line as I had to drive about 25 miles out of the way to get it.
Melissa C. en
Excellent customer service at both locations. Very speedy too
Celine C. en
Today I returned truck and was told I had to test the all the including lights, back up & indicators. Why is it expected of your clients to do routine maintenance checks. I asked to speak to the manager. The Assistance manager came out, did not address me personally and barked aggressively at the assistant check the vehicle for damage and proceeded to search the vehicle like there was some criminal intent on my part. We rent vehicles for corporate use several times a month at this location and have never returned the vehicles with any damage, always cleaned and with a least the same amount of gas. The whole attitude was wrong, rude and condescending.
DREW S. en
The gentleman I dealt with was rude. I asked to rend a 7' trailer and he proceeded to hook up a larger, more expensive, trailer up to my vehicle. We went inside and when I asked him how much the larger trailer would cost, he responded smugly that he would not know the amount until the reservation was complete. I pushed the issue and another worker gave me the price list. When I noticed the price difference, I again told him that I would prefer the 7' trailer. He was clearly not happy that he had to swap out the trailers. For the remainder of my visit he was very short with me. I've rented many Uhaul trailers for Military moves across the country and have never dealt with someone this unwilling to listen to a customer. Won't be back to this location if I can help it. Plenty of other choices near me.
Clayton S. en
We are from Jacksonville. We found ourselves in Phoenix with no lights. The U-haul station handled it on the spot and we were on our way in no time. Very professional. Clayton Smith
Victoria J. en
Better customer service and cleaner trucks.
zelda f. en
Not really everything went well thanks.
shwan s. en
Rude customer service
THOMAS M. en
Wait time for pickup was a little bit longer than expected. Other than that every thing else was good.
Nitesh S. en
Fast n convenient n quick w/ awesome staff.
Ernst A. en
Thank you for all the help they give me when fixing my car pnthe dolly.
Daniel B. en
Keep the same team. These guys are GREAT....keep their paychecks coming. Fabulous smooth service.
Ernest D. en
Never saw the Jacksonville store! Bottom line - all employees in St. Augustine and Michigan were cheerful and helpful. NOT the the U-BOX system. After paying in advance all went bad. My entire file was erased. Shawn in St. Augustine straightened it all out. The Jacksonville unit said due to a broken hydraulic line on the fork lift (30 minute fix) the box will not be on time nor the next day - when I had a crew lined up to load it. I talked the girl in Jacksonville into delivering anyway & just leave the trailer. Many other problems like my receipt had no start or end locations, dates, moneys, etc. Very messed up system. My suggestion: U-Haul management should "Beta" their systems before implementing them!
trell b. en
The lady that helped me was so sweet very professional she made sure that I understood everything correctly she went over everything twice with me she really made me like I was part of a family loved her
Paul S. en
Normally I would recommend this location but the construction made the overall experience nerve racking. Candace Perkins was a true professional and made me feel that I was important and did a great job!!
Suzette T. en
It was the most horrible experience I've ever had due to lack of information given to me. I almost caused an accident and when I called to complain I feel like they didn't even care about that at all. It seemed like the guy I spoke to just wanted to close the claim/investigation I had filed days prior. No kind of remorse whatsoever about what I had to go through due to that lack of information that I had not been given. I will NEVER use uhaul again. I have used uhaul several times in the past.
Alyx P. en
The beginning of the move was great. However at whatever point the pod was placed into the little trailer for drop off placed it on incorrectly, so the front right corner was sitting IN the trailer, not on. We (hired movers and I) couldn’t get the door to open! When I called back to uhaul to let them know we couldn’t get the door open they had said “oh yeah one of the feet had broken off and that they couldn’t fix it until the pod was empty” and that “ they saw my predicament but they also had a predicament that their forklift was broken” they made it seem like my problem and offered no solution. Thank goodness for my movers being problem solvers and figured it out quickly and without complaint.
alesia l. en
Next time I need a storage or rental trucks, I would come this company again😊
Gary J. en
I had to go to 3 locations, after making reservations online. First place did not have a trailer. Second place, we hooked up the trailer, then found 2 flat tires. Third place did not have the trailer number reserved. Had to redo the paperwork to a different trailer that they could find. Took 3 hours out of my day to get a trailer.
Deb F. en
I work in customer service and this staff was exceptional. Top notch. It was a pleasure and I will be back and recommend to others!
erika w. en
My car was overcharged, I need my funds put back on my card. I will also someone to give me a card concerning this matter please
JEFF H. en
Ratchet straps for tires weren't in good operating condition. Both need to be replaced. For someone that has no mechanical ability this would be a problem.
Winifred D. en
Sitting area for the long wait near the counter.
ben w. en
We reserved and paid in advance, but it still took a long time to get out with the truck. Not sure what took so long.
james m. en
Everything went well.
Christopher P. en
Nothing really. Everything went smoothly.
Brad C. en
There were 3 t o4 lines of people. How about having a marker indicating to start initial line. The as staff are available, you go to them. Then you do not have to guess which line to get in, just like at banks.
sherry b. en
The van had no gas and stunk i had to by and airfreshner.
Robert T. en
Can’t think of anything that you can do better. You were courteous and efficient.
Albert H. en
give customers more time. The location I normally use has no issues as long as you bring it back before they close for the day. Will not use this location again. Lesson learned.
David F. en
You were there when I needed you, and even though I didn't use the storage for more than a week, I am grateful for your services. Thank you so much.
Carolyn R. en
Excellent polite service
Larissh F. en
my truck wasn't to clean inside and had a odor. other than that everything was great
adelene G. en
I entered and paid for my unit on February 13,2019...A Beth helped me ...very clean and organized is your facility...Bryan Baretta was kind and efficient. I used your UHAUL trailer from Kansas to FL.
Anna D. en
I was charged for storage when I did not use it. I was told I was going to get a refund once the boxes were returned, and I have not received it yet... I returned my uboxes in January today is 2/14
Thorpe M. en
Good sedvice
Anne K. en
I did not go to the facility only on phone and delivererly of Uboxes
MARCUS C. en
Great Storage
DENNIS H. en
All employees were courteous and helpful.
Nikiyeria B. en
Everything was as it should be if not better.
cindy s. en
Thanks
Joseph P. en
GREAT service! I didn't use the facility, it was the destination for my UBox rental, but the people I dealt with were TOP NOTCH. Definitely would recommend the UBox service and this staff.
cindy s. en
No credit for more gas in the truck, picked it up with 1/4 tank left it with Over 1/4.
Calvin L. en
Great service and very professional service
Leora D. en
Thank you..Customer Service is Awesome! Thank You.
tammy p. en
Haven’t moved in nearly 20 years. The folks were extremely helpful and kind
henry m. en
Listing storage unit's that involve carrying property up a flight of stairs as "ground floor entry" or "first floor entry" is dishonest. The bad attitude your employee had at my dismay also sucks
Debbie D. en
I will definitely use them again. The staff was very courteous, helpful and arrangements were easy to make. I will recommend them to all my family and friends.
Christine P. en
N/a
Darlene G. en
Great customer service all the way around reservations and in store
Alexis H. en
Terrible customer service.
Rosela R. en
They were very helpful and fast
Shawn B. en
Great Experience
Corinne M. en
Everyone that helped me at the office went above n beyond to make my move less stressful.. They all need to be recognized from corporate for doing such a great job. Really good staff..
Amanda H. en
Awful customer service. I called 5 times in 24 hours without getting pick-up confirmation only to show up & be told it was ready the day before. 3 people working; none were very helpful & a tad rude.
Bobbie B. en
Bryan was extremely helpful, efficient and accommodating and pleasant to work with.
Laura L. en
Great experience
Kevin M. en
I received the help I needed and on time even with a mix up in scheduling,
Israel P. en
I'm still waiting for someone to return my call as I have been charged two months consecutively for rent on a U-Box that I do not have.
BRADS H. en
No problems just don't need the storage anymore.
wenesio g. en
The experience overall was good. It was a U-Box rental. Delivery and pick up was fast and easy. However, had to pay a late fee b/c no one explained that my card would not automatically charge to renew
Jeff B. en
I didnt like the sensor lighting. I had to keep walking down the hall and waving my arms when I was really busy taking care of my things. 20 percent rate hike sent me elsewhere for my needs.
michael m. en
Very pleased
Nicholas W. en
My U-Box failed to arrive on the guaranteed delivery date and screwed up my cross country moving schedule. Customer service relating to U-Boxes sucks.
joshua L. en
Storage unit leaked and ruined my kids beds amongst other stuff
Heather C. en
Would never again use them fell behind and wanted to pay half and have access was told no they wouldn't even work with us paid 250.00 and moved out the nexted day asked if there would be money back no
MARK S. en
We used the uboxes.
christinia k. en
The UBOX delivery woman was so sweet and prompt...
Holly A. en
Folks were nice, temp was great, and very secure. You may want to sweep up around the storage loading/unloading area, clean the carts a bit, and fix the cart (3) with a missing wheel.
Marcus M. en
Hello just one thing my card that I have for the outside to get in the building after hours didn't work but the staff straighten all that out but that is the only problem that I had thanks