Wonderful experience, very friendly and hard working young men
LAVENDER MCustomer Reviews for U-Haul Moving & Storage at Normandy Blvd
Testimonials From Recent Customers
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ANDREA UAfter 45 min utes waiting in Phillips location the associate let me know yhey have not the equipment I rented, Poor service
HECTOR OSweep out the trailer.
ROBERT DComputer system needs updating the system was running very slow , nevertheless customer service was great, also at drop off Mr. Christopher was helpful with unhooking and returning of equipment. Great work !!
Roosevelt WTruck had grime all over the console and in between the seats that wasn't visible at first. It also reeked of cigarettes which is not great for anyone that has allergies or lung issues
Kevin TOnly one person helping customers with a long line of people trying to get help. Equipment that I had reserved for renting not available. Awful experience.
JOSE PYour call center personnel is very rude!!! Keep telling me I had to drop off at a non agreed on location continuously keep telling me it's on my contract as I explained and got rude back that it was not. He wouldn't look up the location I requested and to me I would need to do so. As I called back with location address they kept picking up and hanging up the phone, finally another guy answered the phone and was more helpful. I rent from U-Haul approximately 4 to 6 times a year I'm sure I'm not the first to inform you of your unprofessional call center's!!!!
ERNEST CMr Tim and all the staff were very helpful. Especially since this was my first time pulling a trailer.
MICHAEL SNeed elevators
Elizabeth B | First ImpressionsThe issue with picking up my equipment was that I reserved it for a location in macclenny fl where I lived. A rep from uhaul called me on 5/19, the day before pick up and told me I had to go to 1501 Normandy village Parkway because my equipment was guaranteed for pick up there. Okay, fine. But then when I get there to pick it up, they did not have it because "they" just came and picked up a bunch of trucks. And I was then sent to 5481 Normandy Blvd. Where they had the truck and auto transport I ordered, but not the furniture dollies. Overall the people I dealt with were great. But if im forced to drive close to 30 miles to pick up the equipment because it's guaranteed at a certain location, then I cant grasp why it would not be there and be sent to then, another location. Maybe, especially since I t is charged by the mile, and to improve the customer service, the equipment could have been delivered to the location i originally chose as my pick up location for me to pick up. To save my time and energy.
GARY CThe staff extremely professional and knowledgeable .
PATRICE W | First ImpressionsI always use U-haul
Sonceria H | Overall ExperienceSue and her team also provide excellent service.
ELI RThe 5481 Normandy Blvd., Jacksonville, FL Uhaul location has exceptional customer service. This location provides quality service in every aspect from UBox to trailer to truck to storage rentals. All of these professionals (Jessica, Ms. Shonda, Christina, Jake, Kaitlin, Michael, Trell, Kirk, Beth, Austin, and Mr. Blue) operate in the spirit of excellence. They are cordial they are kind they are compassionate, and they have transferable skills so when someone is not available in one area, there is a representative who can stand in and close the gap in order to meet the needs of the customers. I am Highly satisfied with this location and it does not matter where I move to in Jacksonville. I will always go back to this location because they work to make the Uhaul experience convenient, comfortable and customer-friendly.
EDRON G | Overall ExperienceGood service and equipment. Satisfied customer and a frequent renter at this location. :)
MEREDITH LJessica the assistant manager was such a huge help. She was very kind and quick. She made my moving experience quick and easy!
TREVOR AN/C
FERNANDO AEveryone I interacted with was polite, professional, and efficient.
JASON PCounter Clerks should strive to enhance their knowledge of the equipment they work with. Additionally, the yard employee's negative attitude and lack of customer service skills are concerning.
BRUCE WNothing just keep doing the good job that you have been doing
WILLIE BGreat service
PATRICIA BMore help is needed on a Saturday morning.
RICHARD Galways a great rental experience. Great team there on Normandy.
CORNELIUS SThis email does NOT belong to Bobby Freeman. Please take it off the account!
BOBBY FThe team at u haul is amazing..... Thank you so much Jessica for helping
KAI-LONNEE J | First ImpressionsGive Jessica a promotion and a raise. She is excellent at her job. She is professional and knowledgeable. She is courteous and helpful. Our rental transaction was smooth and handles quickly by Jessica.
DAVID BHave lesser waiting period
RUSSELL WThe staff is helpful and friendly.
ANDREW CTanesha is as very helpful during the whole process. The company needs more employees like her she was extremely helpful during the rental process.
CHARLES HKeep up the good work
CURLEY EThe young lady that helped me with the hook up was exceptional and her professionalism…
VINCENT CStaff goes above & beyind
Diayan T | First ImpressionsThis is one of the busiest stores in Jacksonville, yet there are never enough employees at the desk to assist customers. I used to head to this location with no thought of another; however, it just got worse and worse so I now look for other locations. The managers are always nice and helpful, so I'm unsure what the problems are. My last rental was a transfer from another location because their equipment was damaged. It was supposed to be a quick and easy transaction, but it turned into a long, drawn-out process. The manager had to help me get it corrected. I rated the location overall Above Average because as I mentioned, the managers are always helpful, and I would recommend this location to family and friend with aside note of "Be prepared for a wait or errors."
Jacqueline PJessica was Very friendly and professional. She seems to really care about Uhaul customers. Moving can be overwhelming. Employees like her help to remove some of the stress.
MARY LNothing at all service was wonderful especially from the manager Ms.Jessica. Her customer service and attentiveness was excellent
ADRIAN DTo many complaints to list
Michael CEasy drop off. People very friendly and helpful.
PEDRO PNothing! The two old blk guys were da best ever thanks mane!
TONJA WThe three people that helped me was so professional and amazing ! I didn't catch their names but the lady at the front desk made it so easy for me to get in and out. The other lady that hooked up the trailer for me did a great job and and answered my questions. And the gentleman that unhooked the trailer was nice and did a perfect job! Thank you to your team
DAVID OMrs.Beth you are amazing woman for some one who stays comfortable compose to do what you do you are definitely an asset to U-Haul
WILLIE Bnever received ant info from UHAUL such as receipt or online resv
Elliott JLa atención es mala y hacen esperar demasiado
ROSMARY BThe monthly bill is a little pricey
Destiney L | Overall ExperienceAll was good beth
LISA TTrailer pickup was slow. Trailer return was incredibly slow. Trailer floor looked clean but was filthy.
John FThe Brakes on my Truck was grinding.
ZORETTA TI’ve never been in a barber shop before but it’s the coolest place I’ve walked in. Thank you
Bridget FThe gentleman outside cleaning equipment was very rude and unhelpful. He was also very rude. And then after my equipment returned he tried to tell the driver to leave the equipment in the way of traffic
Brenda CEverything was wonderful
JEROME PCustomer “NO” service.
Debbie S | Overall ExperienceThe Uhaul station, staff.employees, transportation, scheduling and middle and upper management were exceptional. From greeting to grind the station is effective and efficient. Work together like a well oiled machine.
EDRON G | First ImpressionsEmployees were amazing.
PAUL DGOD BLESS YOU
alice c | First ImpressionsCustomer service is above and beyond at this location
VINCENT PHad trouble bringing up the screen to check the truck, mileage and gas with my phone. Had trouble seeing it anyway with the sun so bright. It took an extra 20 minutes of my time getting it to work. Would have been easier to do the checkout with an employee like it used to be.
STEPHEN MGreat customer service.
JAMES BThe truck had no AC. It was HOT the whole time having it. Not a good experience at all!
PATRICK CGlad I made choice to come to this location store manager and staff were awesome...
melvin N | First ImpressionsThe way Uhaul measures it's units was the sole problem. Other companies have units which go up to the ceilings. Could not deal with the low.ceiling of my unit at Uhaul.
Dian M | Overall ExperienceLong lines will recommend do all in the app
Adianez ARevised drop-off location: 5481 Normandy Blvd, Jacksonville, FL 32205, unknown to me until this review since original drop-off was elsewhere. 'Phonecall to U-Haul transferred me to Mike at above location who confirmed that truck and double-axle trailer are now at above location, minus towed vehicle, a 2000 GMC Safari, without registration since purchase days ago. Told by same 'phonecall that there may be a credit to credit card, less charges for rental truck and double-axle trailer, however processing may take days. Further, told that e-mail is sent to me (I cannot access a printed copy until Monday morning). Nevertheless, I was vocally assured that both rental truck along with double-axle trailer are now at above location in Jacksonville, FL, having never set foot on the property (computer demands a response about cleanliness (?).
MICHAEL SEverything were perfect
HARRIET SJust keep doing what you are doing. Everyone there was great!
BARRY OEveryone was very nice, management and all,a very very secured storage system and thanks jh2044371@gmail.com
JEFFERY H | Overall ExperienceGreat customer service and the folks were really nice.
BRUCE NThere was a very rude older man at this location. Our uhaul wasn't in the spot as designated from our reservation, the keys were with the older man who was out on the lot. He wanted to yell at us to move from where we parked, which was behind the truck we were renting, because the spots at the front were all full at the time. The vehicle was run down. Brakes were almost non-existent. Very disappointed to have spent the sum of money we did for that service and vehicle. The only good part was the other 3 employees I had help me. I would not rent from this location again though because of my experience with the older man.
Jessica BU-Haul personnel acted in a professional manner and I was well treated both storing my goods in a storage unit and turning in the trailer. I like the fact that I was given one month free rental on the storage unit. This is the third time since November 14 that I have had used U-Haul. I will not use any other company. Only use U-Haul because I've been so well treated.I'm
MICHAEL Y | First ImpressionsWhen I emptied my units I saw roaches! When I put the stored boxes and furniture in my home.. roaches were throughout my items. I killed them as I saw them however; I'm now petrified that I missed some and now I will have a problem at home even though I have a clean home and ocd about it. There were no lights in the units so perhaps there were more I did not even see! I understand they came from other consumers units but ,the units, especially for the cost, and climate controlled.. they should have been better sealed off from one another so this doesn't happen. I have 4 kids and 1 is literally medically allergic to roach feces! The people who work there were very kind and professional. The entire facility seem to be clean and well kept on the surface. Therefore, none of this was expected! As I said, I hope and pray this does not come to be a problem in my home! Even last night as I was watching TV, a roach crawled across my screen. I've never seen a roach in my place prior to unloading. Therefore, I know it came from the U-Haul facility. I'm very unhappy about this!
Sirena F | Overall ExperienceThanks again jh2044371@gmail.com
JEFFERY H | First ImpressionsVery friendly staff and easy access to my unit.
Regina L | Overall ExperienceWe used your facility for 5 years. No problems. It got expensive with the way prices are everywhere else. So I had to leave. Would recommend this facility, definitely. Thank you for being available to all. Sincerely- Mary Ward
Mary W | Overall ExperienceEveryone was very helpful and friendly. They did a very good Job.
RUBY P | First ImpressionsPresently surprised and delighted when inquiring about storage for the last of our possessions before our big move that as I had rented a truck that day, we would be given one month free storage, happy day.
PAUL S | First ImpressionsGracias
ALI G | Overall ExperienceAbsolutely love working with Miss Chanel and Ms. Jessica They were very helpful.
CIARA F | First ImpressionsMrs. Dumas was nice, friendly, and very professional.
Shonda J | First ImpressionsNo hassle great people
Xavier G | Overall ExperienceExcellent team!!!
DARRELL C | First ImpressionsWe have storage elsewhere with 24 hour access. We need that as a basic need
Jeffrey C | Overall ExperienceThe storage area was very clean and had a very pleasant scent. So sorry I could not afford to keep it.
Shirley T | Overall ExperienceThey were curious, friendly and very patient, great customer service.
Norma J | First ImpressionsThe manager at this place. Jardinay Dumas, she made it very difficult every single month for my wife and I to get into. She kept putting locks on it so I couldn't use my unit after hours, we had to be refunded multiple times for her being just terrible to us. Thank you that we are finally away from this hostile and unsafe storage location.
Lesley P | Overall ExperienceVery friendly and helpful.
Dale B | Overall ExperienceBulbs were out above my storage unit location. There are no lights inside unit so was very dark.
Brenda P | Overall ExperienceI would never rent here and would not recommend this location to anyone. I feel like U-Haul is overpriced for what you are getting and all the units have rat packs. I never seen anything like this before. From the beginning it was a disaster and I feel like the corporate office doesn't care. Moved my stuff to a better facility with a different company
SHANIKKI P | Overall ExperienceMuy amable
MARIA O | First ImpressionsGreat help and careing
EDDIE R | First ImpressionsShonda is the bomb!
Robin P | First ImpressionsVery professional àñd kíñd , thàñk yóu. Shéíla Càrróll
Sheila C | Overall ExperienceFantastic place price good love it
SHARON P | Overall ExperienceAmazing staff and leadership. One of the best facilities I've ever visited.
RYAN T | Overall ExperienceTruck had issues starting at times. Mileage cost is too much.
Mary F | First ImpressionsThe storage facility met my expectations.
brian c | Overall Experience100% Satisfied thank you
DEDRA B | Overall ExperienceI had the worst service I had come to the office on 3 different occasions to have my bill corrected Each time was told to come back because the person on site couldn't help me I was charged late fees when I was trying to pay my over priced storage I will never do business with UHAUL STORAGE AGAIN
Sharron C | Overall ExperienceFantastic ❤️ it
SHARON P | First ImpressionsExcellent service
Jakeria F | First ImpressionsThe worker Mr K was very helpful and great customer service thank you for making my move easy
Raquesha H | First ImpressionsBest experience ever. The staff at the dropoff location were amazing. Highly recommended for anyone.
KATHERINE P | First ImpressionsJardinay was very friendly and very helpful. She made the experience a 5 star! U-Haul is fortunate to have her as an employee!
WIlliam D | Online Move InHave not storage anything in it yet. So far everything is good. I cannot rate overall service at this. the services I have received have been excellent
Thomas F | First ImpressionsVery clean and friendly employees
Latasha M | Online Move InThe storage unit was overall accommodating to my needs.
Aletheia P | Overall ExperienceVery thankful
Curtis D | Overall ExperienceMs.Dumas was so very helpful. What a treasure. I will Use Normandy UHaul anytime. Gracias.
Kevin O | First ImpressionsYour staff was very helpful courtesy and friendly. They took their time and explained everything and made me feel welcome during a very overwhelming time in my life and I really do appreciate it.
Angela B | Online Move InI have always used the other U-Haul on Normandy and I accidentally reserved a truck at this 1. I will never go back to the other 1 again, the staff here treated me so much better. They were very welcoming and professional and polite. The other U-Haul always treats me like I'm a criminal, but not at this one it's like night and day.
Angela B | First ImpressionsNinguno
Vincent F | Overall ExperienceWas cussed at staff is rude not helpful at all I will never use uhaul again
Michael G | Overall ExperienceMy 3 storages was auction because I'm a COVID survivor!!!
Luviser B | Overall ExperienceThis was one of the worst storages I have ever used the manager was nice and there was a guy name Steven who was so helpful and seem to be the only one willing to help me out. The manager that was there helping me was from another location because the original manager never got back with me. About my unit being broken in too… I would not recommend this storage everrrrr
Bionca W | Overall ExperienceCharlene Goodman used my info and opened an account, she's still a customer there she was useing my bank info to pay for her storage until I found out and stopped payment. Then I guess she set up her own account. And never closed the account she used in my name.
WANDA R | Overall ExperienceNeed more people at service desk and simple I call someone at that location not transfered to a call center in Arizona
Corey M | Overall ExperienceGreat staff, knowledgeable and super helpful. Really nice folks that made the stress of moving less so.
Barbara T | Overall Experience97 storage units broken into and not even a single email from corporate on the situation, what they intend to do to install confidence that my property is safe. Nothing. The staff is nice but you can tell they're very overworked and over stretched with too few of them. One person behind the counter when I came looking for info and was getting ready to clock out when I came because they already had 10+ hours. You run skeleton crews, a practice uhaul has always done. There's a lot of homeless people with free range around the property. They use the bathroom to clean themselves. Simply put, my stuff is not safe with uhaul so I moved it out and am now at Extra Storage Space where they have employees, security and run a tighter operation. On top of the frustrating level of poor operations, Uhaul has the audacity to raise prices on their storage units that are all busted up now. I will never use this company again. I intended to start a Reddit grievance thread about uhaul experiences and grow it because it seems like there's plenty of them and would love for others to know what they're getting into before they choose.
PAUL M | Overall ExperienceNo
Michael H | First ImpressionsI felt violated, my sentimental things has been taken, the staff making jokes about how people storage was broken into and of course mines was one of them. And I know for a fact it was an inside job. In order for anyone to enter the access part you have a code that you use
Lisa W | Overall ExperienceGreat location, great staff and great service!
Akeem B | Overall ExperienceDO NOT RENT A STORAGE UNIT HERE ! THEY LOST ALL MY STUFF AND WONT HELP TO FIND IT & THEY DONT EVEN CARE.
Vanessa M | Overall ExperienceVery good service and made me feel welcome
ALI G | First ImpressionsUhaul has helped me allot!! Ty!
Tanya K | Overall ExperienceThe facility is great but the ppl who work there aren't. The customer service needs to be work on we waited on the guy to hook our trailer up to the trucks for almost a hour while walk around trying to do a interview walk pass didn't speak or acknowledge us at all these walk outside started moving things around I went and got a refund walking out the door is when he wanted to say something after almost a hour on waiting on him do nothing . And very short staff
Artinza J | Overall ExperienceHave a 24 hr assets to place but can never get in the front do to uhaul trucks parked there all the time
DAVID P | Overall ExperienceThe building need some more work and also some better equipment working equipment
LEWANDA K | Online Move InNone..
DESMOND P | Overall ExperienceFriendly staff and helpful, however! There were roaches in the storage area. I do not have roaches at home. We sprayed 1 time, and still had a couple of them running around, but better than a couple of days before. Also, we rented at least 6 times ( truck ) within 2 weeks, and always had such a long wait because there were only one staff member working the the desk most of the time. He or she always carried themselves as a professional, and I appreciated that, but I felt bad for them because they were overwhelmed with different jobs to do besides helping at the front when it was a long line. We currently have a storage on Pearl St; and have never seen a bug. ( very clean. ). We used your service for the truck because, we moved from a few blocks from you all. ( close to the apartment we were packing our items. I will close with saying you all have good , well trained workers. Please treat them like you appreciate them by hiring more help to give to your customers whom keep your business going. Thank you kindly.
ROY a | Overall ExperienceWhen it say climate control it should be climate control not just part of it. It really felt like you was still outside when you walk in and the wait time to get to the counter is ridiculous for them have so many workers there just for you to get some help.
SHEILA J | Overall ExperienceIf I could attach a picture of the dead rat and all of the rat feces that was in my unit I would. I am going to attempt to contact UHaul corporate and also our local health department.
Jo A | Overall ExperienceThe only reason I didn't take the storage room was because it wasn't big enough for my belongings.
Tanya M | Overall ExperienceThe staff is awesome
Sonette C | First ImpressionsThe manager was very helpful and kind. The young men at that location is always on point and helpful when needed. Gracias
TERESA W | Overall ExperienceStaff never answered the phone, never had enough employees and never saw smiles from any of the employees. Horrible experience and will not be back to this location
ARIELLA R | Overall ExperienceHe was amazing thoughtful cordial and provided the absolute highest level in care to my needs and concerns-thank you for helping and assisting me sir…you have no idea how that helped me.
brandon l | First ImpressionsRight off I don't remember the sale guys name but HE SHOULD BE PAID TWO A HR MORE. I'm VERY serious he was absolutely amazing in this situation and I actually am blown away from the way he helped me. Ty.ty.
JOHN R | First ImpressionsThere's always only one person working the desk. The line every time I have gone there is out the door. Need more staff. It's really ridiculous. This past weekend your worker called out which left the facility closed when it was supposed to be open.
Lisa R | Overall ExperienceFriendly, caring and acknowledgeable of the service offer.
Valareese H | First ImpressionsThe service is fine, but I’m not moving out
ALESIA L | Overall ExperienceI needed to change the date that the fee was taken out to correspond with my disability check. I was told that I couldn't do that so I had to continuously pay a late fee. That was money I really needed at the time.
JODIE W | Overall ExperienceAlthough they were busy. They made sure to let us in line know that they would be with us shortly. It was a struggle for me to get into the storage area but Micheal Peña made sure I figured it out. I don't remember the young lady names that helped me when I got there in the morning but she was beyond helpful and great.
Kathleen R | First ImpressionsI had two break ins, in my unit last year. Someone climbed my unit and messed with my stuff. The old manager did nothing. I was told I was one of numerous people complaining about break ins. I Was told it was up to me to file a police report and file a claim. I would never leave my belongings here again.
Sheena H | Overall ExperienceI would have given you an excellent but when I tried to e yet the building after 7pm for the my first time my code failed. Fortunately the young lady that had helped me with the rental was still there and went above off hours protocol and got me sorted out. After that was done we no further issues.
Jo A | First ImpressionsMyself and one of the managers got into it because one of his staff backed my rental into one of the bays, so I told him to argue with his staff member and not me. A Spanish American dude named Micheal.
Terry W | Overall ExperienceGerman (filth) roaches on the walls as soon as you walk in and the entrance smells like 30 day old urine and roach poop. Disgusting. Moved my stuff out after 2 days out of fear of everything ending up infested.
Kristen D | Overall Experiencewhile moving in I was told by a customer that people drop down from top and cut wires to steal your stuff they stole everything and they have no cameras so now I'm kinda worried
Revonda M | First ImpressionsMy stuff was always secure and I felt safe when I was there alone. However , getting help from anyone front desk is impossible. The phones ring constantly with no answer , they don't know what they are doing half the time and that's if you even get anyone to come in and help you in the office. I have had only one person be helpful and really nice to me there and I can't remember the gentleman's name. If I did I would give him more praise because he was always helpful and wonderful. I like the unit but parking is terrible and customer service is no existent.
Eva A | Overall ExperienceEquipment was ready when we arrived and the staff made the process very easy.
Lucas S | Overall ExperienceBoth employees were very nice .
sandrikas m | First ImpressionsNever use this place my unit was broken in months ago during a string of uhaul break ins and noone event let me know to check my unit… come to find out on the day my new house is finished and we go to get our stuff I lost close to 100,000 dollars in items… guitars, jewelry, watches, purses, collectibles all gone… I ran and told the manager who responded that sucks for you just call the police and walked away… this place is a joke and will be getting contacted by my lawyer you better believe a clash action suit is on the way cause I was only one of what I’m told more than two dozen reports of theft have been made.
Travis M | Overall ExperienceThe building is not secure as a matter fact the sherriff was on sitedue due to units being ransacked and items being stolen. He stated that there have been break ins since July and the site never contacted anyone to check on their units. My lock which I bought directly from Uhaul same location was damaged/tampered with and the customer service person would not even help me. When she called the GM Mike Pena he stated there was nothing that he could or would do and that I should just call a locksmith. Which I did at a cost to me of almost $200. It is filthy. Restroom had no soap and the garbage can was over flowing. The rudeness of the employees that work at the storage unit is beyond unacceptable. I cannot express enough how disappointed I am in this facility. At this point I am wholeheartedly advertising against any of my military friends and family who are moving to the area to store any belongings at this Normandy Boulevard, FL site or to use this location. Please feel free to contact me if you would like more information.
Holly W | Overall ExperienceI found using this storage facility very convenient especially the reminders and being able to make payments online. I would use U-Haul storage again if needed in the future.
cynthia s | Overall ExperienceFairly busy place, however, the employees were diligent and professional. Manager on site, Michael, was not very helpful or professional. Having spoken to him 3 times, sent him images as requested, and been placed on hold for over 30 minutes twice, I gave up attempting to close my unit and notified my bank. Service, value, and store associates were solid, but the fallout at the end will have me exploring alternatives next time I need storage.
yan f | Overall Experience🤞🏾💪🏾
DEION B | Overall ExperienceOmg! I seriously can't believe the amazing service I received at this store. Every staff member was professional and super friendly. Mr. Leonard was especially exceptional. I have literally NEVER had a better experience. He saw me and my family were in a pinch and did everything he could to help. Kept me updated and informed so I had no questions or worry. What an amazing place. 10/10 recommend!
Caitlyn S | First ImpressionsI RESERVE A UNIT GET ALL MY HOUSE HOLD ITEMS TO STORAGE AN IT TO SMALL, I MADE A RESERVATION THREE WEEK IN ADVANCE. FOR THE BIG STROAGE, I HAD TO THROW MY WHOLE HOUSE AT DUMPSTER. WILL NEVER USE WILL NOT TELL ANY ONE NOTHING BUT HOW YOUR WORKERS MADE ME LOOSE ABOUT 5K WORTH OF ITEMS>> STILL UPSET ABOUT IT! BAD CUSTOMER SERVICE
Bralonda H | Overall ExperienceThe young lady that help me was so nice and helpful. She wasn't sure if the system was showing the open units right so she made sure that the unit was available. Beth was RUDE the young lady that help ask for help all she could say is there another storage down the she Normandy village and repeated it about three times not trying to help just trying Refer me to another U-Haul after I already book one at your facility other than that my experience was great .
Artinza J | First ImpressionsI had a reservation an get their the storage the sold me, my things would not fit in there so I had to take my stuff out an throw out my whole house.
Bralonda H | First ImpressionsBoth Leonard and Leo were very helpful.
yan f | First ImpressionsMs Katlyn is a great manager and takes pride in her job thank u
Kathy L | Overall ExperienceThe staff here is amazing. Very helpful!
KEYETTA C | Overall ExperienceReally helpful and friendly. Went over and beyond to make sure I had what I needed.
Jessica P | First ImpressionsI really like it there coming for time to time thanks very much..
ORGIOUS J | Overall ExperienceEverything was good, some of the staff need to work on their customer service.
jennifer s | Overall ExperienceKaitlyn and staff have always been very friendly and helpful. However after we went through the very difficult emotional and physical process of the break-in that occurred in early July (our unit and at least a handful of others) I would not recommend this facility to others and would hope that sooner rather than later, security and ease of access is upgraded and taken more seriously. We endured financial loss and emotional stress, however again, the staff was very helpful and sympathetic through the entire ordeal, and even before that when we never had any issues.
Angela T | Overall ExperienceNo good the people work over there
Jefrey L | First ImpressionsNeed more staff members up front Though
lashandris w | Overall ExperienceI really wish I never used your service. Every time i use Uhaul I have been inconvenienced in a way that is nearly unbelievable. Last time it was the third party movers that called to say they were on the way and ultimately never showed up. This time? I reserve a 10x30 storage unit for my family's belongings and since y'all use two websites or whatever the worker said, they had no record of this. It was Sunday. All other storage units nearby were closed because it was Sunday. I had to scramble to find a place for my stuff. Uhaul was so kind to offer me a unit 45 minutes away at a cost of free for a month. Thanks. That was included in my one way rental. Also they guy said for $125 cash per hour he'd unload it. Never again.
Robert V | First ImpressionsI’m in the process of filing a claim because I had valuable items stolen out of my storage
Nephateria C | Overall ExperienceThis Uhaul location never fails to leave us anything but satisfied. We're very happy with their services! Our move out (of our storage unit) and loading onto a truck (Rented day of) was easy and without any hiccups. There was a small issue with the storage unit, but upon calling the location and discussing, the employee, manager, and GM were all extremely helpful and got the issue resolved, no problem. Thanks for all y'all do! Will definitely be using services at this location again in the future
Matthew J | Overall ExperienceVery helpful. They treat me 1st class all the time. They have a great team.
GARY H | First ImpressionsTeam wasn't professional in my opinion. When I voice concern I was told they are short staff Also my name was I list for a larger unit over a year and I was told within that year no larger units were available. Another staff told me there was a unit available and it was rented although my name was down for a larger unit.
JUANITA P | Overall ExperienceI love Uhaul and heen a customer for overv20 years
AVERY E | First ImpressionsNo lighting inside indoor individual unit.
Carrol P | Overall ExperienceAfter 9 years in the same unit, we started getting burglarized repeatedly a few months ago up until just a few days ago when we were finally able to finish moving out. The upstairs units are totally insecure and nothing was done at all to secure them after all the break-ins started happening. I was offered no alternative, safer unit. You have no business offering storage if you can't keep criminals from simply climbing over the walls to do as they want with other people's belongings.
PILAR A | Overall ExperienceKeep up the good work
Anthony M | First ImpressionsGreat Friendly and Helpful Staff. You can tell that they all enjoy working at this facility. This was my 4th UHaul facility this day, trying to find both storage and turn in a trailer. Other UHaul facilities helped me to locate this one. Great experience all around.
Deanna C | First ImpressionsVery good service
Mary H | Overall ExperienceVery hassle free after I figured out how to sign in with the card first and then use it on the other doors but your staffing facility is excellent
Steven G | First ImpressionsJared was amazing. And I don't say that often. He is an above and beyond kind of person. And he took care of other customers while I was there with the same kind of care and superior customer service. I rent a lot of storage units and have rented from many places including other U-Haul's and my experience with Jared along with the facility will make me come back to this one
DIADRE B | First ImpressionsThe single worst experience I've ever had at any business. We booked a usual to help a new employee move from Tampa. Arranged reservation through call center and they said we were all set with payment using our corporate credit card. Employee arrive to pick up uhaul and now they needed actual credit card. I went down there and now they wouldn't take it because corporate credit card was not under my name - the story goes on and on. They were completely unhelpful and unsympathetic about the new employee to had arranged everything to drive to Tampa and move to Jacksonville this weekend.
ruel e | First ImpressionsGreat folks They were super helpful
Barbara T | First ImpressionsArthur took great care of us. His customer service was exceptional - always had a smile and his sense of humor was awesome. It was obvious he took his job seriously and made sure we were taken care of.
Lucas S | First ImpressionsEveryone was friendly and was very helpful.Thank Y'all.
Brenda S | First ImpressionsStaff were friendly, helpful, and prompt, and the facility is exactly what I need
Matthew J | First ImpressionsEverything was wonderful
MATHEW M | First ImpressionsI stored my furniture there and fell behind on payments. I was told to pay or come get my stuff. I came to get my things and all of my belongings were infested with cockroaches. I appreciate them working with me but the bug infestation and the air controlled environment weren't acceptable.
Tyrone W | Overall ExperienceSafe place for my storage..
KELVEY S | First ImpressionsEasy in and out. Friendly staff who are knowledgeable and helpful. All in all a great experience.
Gerard H | Overall ExperienceHelpful if you had elevators!
JOHN H | First ImpressionsHaving a delay in getting my storage unit door repaired, otherwise, excellent, professional service.
Reggie H | First ImpressionsSomeone had gone into my storage room removed almost all items that I have in storage took the paper that items that were taken were wrapped in and I had to pay Around $181 a month for four months was told that I could not close my contract until I cleaned up the mess that I didn't make. One of the agents was extremely helpful helping me clean up the mess As I would've had a hard time cleaning it out by myself
LEON G | Overall ExperienceThe only complaint would be have more accessibility to disabled people.
Lisa R | Overall ExperienceI would recommend it ONLY if the employees listed below were still there, if the restroom was well-maintained and if there were more carts. Terrible customer service from the majority of previous employees, especially the managers for the past 15+ years. These employees have been consistently EXCELLENT: Kaitlyn Lucontro, Mike Henson, Jarod Floyd, Beth and I can't remember his name, tall, clean shaven, short hair, Caucasian man, I think in his 40s. The number of carts has been decreasing in the past several years from 7 or 8 down to 3. In the last few years, the restroom has very often been out of paper products or out of order.
MAUREEN A | Overall ExperienceLoved working with Kaitlyn
AUDREY H | Overall ExperienceMs Dorothy was very pleasant, I loved her personality
Shantel S | Overall ExperienceThe man at the first desk was very helpful and answer all of my questions. One storage unit that we put in for was already reserved so he made sure we got another that was not reserved. Overall, good services!
Emma B | First ImpressionsThe guy was very helpful
Janet C | First ImpressionsIt was fantastic that I could access the facility 24 hours a day when I was working overnights. This is a super busy location and I loved being able to come in late at night and not worry about lots of people or being able to find a cart to pull stuff out as needed.
tammy p | Overall ExperienceI have not moved out. My account is paid up so why am I getting this evaluation
Gloria M | Overall ExperienceI secured storage with another company because my unit was upstairs, which was not communicated while making the reservation. The young man who closed my move out was friendly and helpful, but the office was understaffed and wait times in person and by phone throughout my move process were extremely long.
Wendy V | Overall ExperienceKelvin in the Normandy office in Jacksonville, FL. was AWESOME. He really made my experience with u-haul a pleasure. He was knowledgeable and showed exceptional customer service to me on 7/27/21.
April w | First ImpressionsNot enough front desk help with so many people constantly coming in
KRISTINA C | First ImpressionsI rented the storage and in the process of me moving in it was already occupied. My money was refunded back to me.
elaine b | Overall ExperienceI paid for a untied and started moving in on the 9th. Only to be told that a lock was on the untied and couldn't be taken off. This is very inconvenient for me so I'm back to trying to find a storage.
elaine b | First ImpressionsNo trolly in my truck Has was lower than what it was placed. I had to pay for fuel I didn't use. I couldn't access my storage unit, because my pin did not work. Someone else had to let me in, and then there was no lock. So I had to leave my unit unlocked while I went and found a lock. Terrible experience.
Zugey G | First ImpressionsHad no problems, had been there this time for 3 year. Had great service would continue me back if I need to and would recommend them to others.
Brenda s | Overall ExperienceKaitlyn, everyone was courteous and professional. I was so tired and sore due to a bad ankle for one and I really appreciated the extra effort put forth by your staff. Even you walking back over to check the lock on my storage unit to make sure it was properly secured. Thanks to all for going above and beyond to help me.
John B | First ImpressionsThe office manager messed up my UBox order on this past Saturday 4-17-21. It caused me and my packers time before payment could be received. I have a problem with this facilities rules of no receipt of payments of monies paid in advance and the contract is cancelled 2 weeks before the end of the month. It's like being robbed having to pay for services not rendered. It upset me greatly. I am going to another Uhaul in another state and they would not even give me my money to credit them. They caused me stress. They should send me a check for the residual monies.
Valencia C | Overall ExperienceThe experience was great for storing. The line and wait in the store for service need to be improved greatly. The wait time has been up to a 45 min in line.
Floretta G | Overall ExperienceThis was the most friendly and organized facility that I have seen. The staff was very professional but personable at the same time. I would definitely recommend this location.
Sheri P | First ImpressionsNeed more parking places for cars.
JOHN H | Overall ExperienceMr. Kirkman, Duke and Swavi were all BEAUTIFUL, These guys went ABOVE AND BEYOND to make sure that I had everything I needed to make this a successful move in experience for my storage unit, although the store was extremely busy I would certainly recommend anyone I know to go to that Normandy location! All three men deserve IMMEDIATE RAISES! If I could rate a million stars I would!
Erica F | First ImpressionsI enjoyed my experience at Uhaul with one exception. They were always short staffed, so anytime I needed assistance there were long lines that I had wait through.
Scott M | Overall ExperienceAll I am going to say is God Bless this location and their staff, Robin, thank you
Stephanie K | Overall ExperienceVery sweet and helpful
Jeanie G | First ImpressionsMore staff is needed at this location. Waiting in line for 39 minutes.
Floretta G | First ImpressionsKeep up the good work
Dionne A | Overall ExperienceOld furniture and trash was left out in the hall way of the indoor storage rooms. However, the staff is amazing. Kaitlyn, Beth and Robert are great.
JIMMIE P | Overall Experienceall but one was friendly. Kirk and Beth were helpful. Easy to get the truck and close out my unit. Had a little trouble with my card, but it was the computer system readers. They had to do a manual.
Marie D | Overall ExperienceGreat customer service thanks again
rosalind l | Overall ExperienceThe size of the storage was not was expected. The 5 x 10 is the size of a locker and it was another. Not meant for beds or large household items. I was misinformed by online staff.
Candice S | First ImpressionsThis move was the easiest I've experienced and the service was great and the equipment was flawless for traveling! Thank you U-Haul!
MICHAEL D | First ImpressionsStaff was friendly and helpful. Moving items in and out was made convenient with the floats provided. The only thing that I would suggest different is to have a two wheel hand truck available.
Mark S | Overall ExperienceN/a
Tiffany A | Overall ExperienceFast, quick, smooth transaction
Shacora T | First ImpressionsGreat experience.
Valencia C | First ImpressionsI had an amazing experience at uhaul all because of the manager
Xylona C | First ImpressionsFirst time use. It was great.
Kevin C | Overall ExperienceThe staff was ok, lacked training. The facility was dirty. I am unhappy that I paid $100 for 2 days worth of storage due it being "month to month" I am no longer a uhual customer.
ANDREW R | Overall ExperienceThe staff never returned my phone calls and I had a unit for three years. It was very frustrating. Also, I didn't like the rate increase every year.
Kelly j | Overall ExperienceOne of the third rated experience to rent storage. Manager and other staff members are not well educated and very very rude. All of them do not have any proper knowledge how to rent storage.
Mihir P | Overall ExperienceThe service rep was excellent.
annette w | First ImpressionsThe customer service I received was great . I was able to see the space before renting it . The only other thing I would say is I think some available trash cans would be nice .
Cheryl M | First ImpressionsGood customer service, improve on knowledge of vacant units before presenting to customer, and improve in knowledge of computer system.
Myrtice B | First ImpressionsThe staff members was pleasant and didn't rush through the rental process.
Yolanda W | First ImpressionsYou go Greek place to store your personal items and I have security to give you a peace of mind that they will be taken care of. I am glad I chose to leave my things in storage there
robert a | Overall ExperienceServices were to slow
bruce c | Overall ExperienceThe climate controlled, inside-only accessible unit was excellent. Rolling carts were available which made loading heavy articles easier. There was a check-out delay but it was the end of the month.
ELAINE G | Overall ExperienceThe communication between customer service and the facility sucks, I had an issue with my rental truck and was gettin letters about storage even though I had already moved out.
Gana' E | Overall Experiencegreat customer service. Very nice people
Venessa W | First ImpressionsThere were people sleeping in storage spaces inside. I said something to the staff and they got offended
Jeremy F | Overall ExperienceYou don't listen when told that this email address is not your renter. Sent several msgs to have it remoced
Sandra B | Overall ExperienceWe were Miss quoted price lied to and most of all I still haven't got my money back for my deposit this is the worst U-Haul facility I have ever been to in my life and I will never ever use them again
amanda h | First ImpressionsExcellent Facility 5 stars Personnel mistake on the unit No. Two VERY HEAVYsofas / Hard to get through small door. Had to be moved -- no help available -- no discount offered -- THEIR mistake 1 star
ELAINE G | First ImpressionsEveryone was so nice and friendly. I do not remember everyones names, but Chelsea was absolutely amazing.
Lakeisha P | First ImpressionsI was most impressed with and continue to be impressed with Danessa. She is an absolute asset to your team. She was extremely helpful with all of my questions and made the process easy. ¡Gracias!
Kara J | Overall ExperienceYour staff is very professional, personable and customer oriented. Your staff made me as though I was the only one there and ensured that all of my needs were met. They answered all of my questions.
Madeline P | First ImpressionsNext time I need a storage or rental trucks, I would come this company again😊
alesia l | Overall ExperienceYou were there when I needed you, and even though I didn't use the storage for more than a week, I am grateful for your services. Thank you so much.
David F | Overall ExperienceI entered and paid for my unit on February 13,2019...A Beth helped me ...very clean and organized is your facility...Bryan Baretta was kind and efficient. I used your UHAUL trailer from Kansas to FL.
adelene G | First ImpressionsI was charged for storage when I did not use it. I was told I was going to get a refund once the boxes were returned, and I have not received it yet... I returned my uboxes in January today is 2/14
Anna D | Overall ExperienceGood sedvice
Thorpe M | Overall ExperienceI did not go to the facility only on phone and delivererly of Uboxes
Anne K | Overall ExperienceGreat Storage
MARCUS C | Overall ExperienceAll employees were courteous and helpful.
DENNIS H | Overall ExperienceEverything was as it should be if not better.
Nikiyeria B | Overall ExperienceGracias
cindy s | Overall ExperienceGREAT service! I didn't use the facility, it was the destination for my UBox rental, but the people I dealt with were TOP NOTCH. Definitely would recommend the UBox service and this staff.
Joseph P | Overall ExperienceNo credit for more gas in the truck, picked it up with 1/4 tank left it with Over 1/4.
cindy s | ReservationGreat service and very professional service
Calvin L | Overall ExperienceThank you..Customer Service is Awesome! Thank You.
Leora D | Overall ExperienceHaven't moved in nearly 20 years. The folks were extremely helpful and kind
tammy p | ReservationListing storage unit's that involve carrying property up a flight of stairs as "ground floor entry" or "first floor entry" is dishonest. The bad attitude your employee had at my dismay also sucks
henry m | ReservationI will definitely use them again. The staff was very courteous, helpful and arrangements were easy to make. I will recommend them to all my family and friends.
Debbie D | Overall ExperienceN/a
Christine P | Overall ExperienceGreat customer service all the way around reservations and in store
Darlene G | ReservationTerrible customer service.
Alexis H | Overall ExperienceThey were very helpful and fast
Rosela R | ReservationGreat Experience
Shawn B | Overall ExperienceEveryone that helped me at the office went above n beyond to make my move less stressful.. They all need to be recognized from corporate for doing such a great job. Really good staff..
Corinne M | ReservationAwful customer service. I called 5 times in 24 hours without getting pick-up confirmation only to show up & be told it was ready the day before. 3 people working; none were very helpful & a tad rude.
Amanda H | Overall ExperienceBryan was extremely helpful, efficient and accommodating and pleasant to work with.
Bobbie B | Overall ExperienceGreat experience
Laura L | Overall ExperienceI received the help I needed and on time even with a mix up in scheduling,
Kevin M | Overall ExperienceI'm still waiting for someone to return my call as I have been charged two months consecutively for rent on a U-Box that I do not have.
Israel P | Overall ExperienceNo problems just don't need the storage anymore.
BRADS H | Overall ExperienceThe experience overall was good. It was a U-Box rental. Delivery and pick up was fast and easy. However, had to pay a late fee b/c no one explained that my card would not automatically charge to renew
wenesio g | Overall ExperienceI didnt like the sensor lighting. I had to keep walking down the hall and waving my arms when I was really busy taking care of my things. 20 percent rate hike sent me elsewhere for my needs.
Jeff B | Overall ExperienceVery pleased
michael m | Overall ExperienceMy U-Box failed to arrive on the guaranteed delivery date and screwed up my cross country moving schedule. Customer service relating to U-Boxes sucks.
Nicholas W | Overall ExperienceStorage unit leaked and ruined my kids beds amongst other stuff
joshua L | Overall ExperienceWould never again use them fell behind and wanted to pay half and have access was told no they wouldn't even work with us paid 250.00 and moved out the nexted day asked if there would be money back no
Heather C | Overall ExperienceWe used the uboxes.
MARK S | Overall ExperienceThe UBOX delivery woman was so sweet and prompt...
christinia k | Overall ExperienceFolks were nice, temp was great, and very secure. You may want to sweep up around the storage loading/unloading area, clean the carts a bit, and fix the cart (3) with a missing wheel.
Holly A | Overall ExperienceHello just one thing my card that I have for the outside to get in the building after hours didn't work but the staff straighten all that out but that is the only problem that I had thanks
Marcus M | Overall Experience