Customer Reviews for U-Haul Moving & Storage at Noland & I-70

6,518 reviews

4312 S Noland Rd   Independence, MO 64055
(1/4 South of I-70 on Noland Rd)

(816) 373-2296

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(816) 373-2296

4312 S Noland Rd
Independence, MO 64055
(1/4 South of I-70 on Noland Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ROYCE M. 
Rating:
5.0

Customer did not leave a comment.

Brandon M. 
Rating:
5.0

Nothing

Timothy G. 
Rating:
4.0

Customer did not leave a comment.

Yovetta M. 
Rating:
3.0

The staff was fine however my card was over charged $402 for 178.80 truck rental. And i have still yet to get the refund and none of the staff could answer my questions about the extra charge on my account.

Thomas S. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY P. 
Rating:
5.0

Vey friendly location; employee's are funny and like jokes. Which is so comforting because some times when you rent a Uhaul it is not a good reason why you are moving. Some laughter and a smile goes a long way along with treating someone with respect. ❤️

Stephanie T. 
Rating:
5.0

Customer did not leave a comment.

Norman R. 
Rating:
5.0

Customer did not leave a comment.

Norman R. 
Rating:
5.0

Customer did not leave a comment.

Sarah H. 
Rating:
5.0

Customer did not leave a comment.

RALPH C. 
Rating:
4.0

Customer did not leave a comment.

Rod Z. 
Rating:
5.0

Customer did not leave a comment.

Annette H. 
Rating:
5.0

Customer did not leave a comment.

Pamela S. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Fast great experience

RICK S. 
Rating:
5.0

Customer did not leave a comment.

Philip W. 
Rating:
5.0

Customer did not leave a comment.

Ronald F. 
Rating:
5.0

Super quick and easy. Would rent from this location again.

Timothy D. 
Rating:
5.0

I wish I remembered the young man's name who checked me in….super professional and personable. Answered all my questions and made it a smooth process.

Jennifer P. 
Rating:
5.0

Customer did not leave a comment.

Leann M. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Everything went well, so I can't really think of any needed improvements.

Frederick G. 
Rating:
5.0

Seemed very helpful.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

VLAD R. 
Rating:
1.0

Customer did not leave a comment.

Shelley M. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Professional, courteous and knowledgeable assistance was provided by the staff.

Douglas G. 
Rating:
5.0

Very friendly staff

Stephanie T. 
Rating:
5.0

Very nice young man that helped me I didn't get his name

Shalonda B. 
Rating:
5.0

Customer did not leave a comment.

Roscoe C. 
Rating:
5.0

You all are awesome!

Sarah D. 
Rating:
1.0

I was sent to the wrong location to pick up the truck. Before we returned the truck, we added more fuel than was stated on the contract. When we got back to the u-haul location, we were informed that we had the wrong truck's information, but that we still had to pay another $14.00 for fuel refill. I feel I should be refunded the $14.00 fuel charge.

Nicole M. 
Rating:
5.0

It was after hours and one of the staff was still there he was kind enough to come and help us remove the trailer and park it.

WENDY E. 
Rating:
5.0

Customer did not leave a comment.

Ronald F. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

GINGER H. 
Rating:
5.0

My only complaint is that there was no trucks to choose from! Lol. Who knew November would be such a busy month? Everyone was fantastic!

Jennifer V. 
Rating:
5.0

No suggestions for improvement. Everything and everyone was perfect! Thank you again for a great customer experience!

Randall B. 
Rating:
5.0

I had an awesome and very good experience with uhaul and it's employees. Thank you for the help with my use of your equipment

Demetrius W. 
Rating:
5.0

Everything about my rental was wonderful. They were very understanding when I needed to extend my rental.

Laura T. 
Rating:
5.0

Everyone I spoke with were very polite and professional, and very helpful. I would definitely recommend this location to my friends and family.

Jana W. 
Rating:
5.0

Wasn't able to bring back the rented trailer before they closed . Brought it back the next morning and was only charged for the one day. Very good people working there!

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

Liping L. 
Rating:
5.0

The help is more than experienced and friendly. Good staff.

Richard N. 
Rating:
1.0

When I first arrived, the employee received all of my information at the counter before bringing out the truck. He then informed me that I'm required to do an equipment check on my phone. I instantly realized that things didn't line up. They informed me that they had given me the wrong truck. After looking for a available employee, he informed me that I can take that one. I then had to go back up to the counter to change my equipment. All in all, I feel like a lot of my time was wasted on a very important day.

VANCE P. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL S. 
Rating:
5.0

Customer did not leave a comment.

Lucian F. 
Rating:
5.0

The service was great thank you

Barbara H. 
Rating:
5.0

Customer did not leave a comment.

Tasha D. 
Rating:
5.0

Every employee was efficient and took very good care of us and our rental needs. Thank you

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

Pamela E. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA T. 
Rating:
3.0

The location I rented the truck from overcharged me by two days on both rental fee and insurance. I had to wait on the phone over an hour to talk to corporate customer service. Want to speak in the corporate customer service they resolve the issue promptly.

Saul M. 
Rating:
4.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
4.0

The guys behind the desk were all very customer centric. Good value rental! I will return when I need to rent again!

Larry A. 
Rating:
5.0

Attendant did an excellent job when checking out and when I dropped off very friendly expedient and knowledgeable I will rent there again

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL M. 
Rating:
5.0

Customer did not leave a comment.

Jamison M. 
Rating:
4.0

Customer did not leave a comment.

Kathy R. 
Rating:
5.0

Nothing the gentlemen here in Kansas city off of Noland Street were very nice and very helpful really enjoyed dropping off the uhaul

Rhonda S. 
Rating:
4.0

Customer did not leave a comment.

Javier R. 
Rating:
5.0

R.J.was the best. The stress of moving would make anyone crazy, but he helped the check out process go smoothly. He did a great job of explains everything and walked me through what to expect. A sincere smile goes a long way when you are already exhausted just from preparing for the move. Thanks RJ

Tracy C. 
Rating:
5.0

Customer did not leave a comment.

Kenda J. 
Rating:
5.0

Customer did not leave a comment.

Randall C. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY R. 
Rating:
4.0

All of the guys are very helpful and polite, great to work with.

Richard E. 
Rating:
5.0

Customer did not leave a comment.

Mary W. 
Rating:
5.0

Grate experience all employees pleasant and knowledgeable

JAMES C. 
Rating:
4.0

Customer did not leave a comment.

Dani R. 
Rating:
5.0

Return was confusing as I wasn't sure anyone made record of the fact I had returned the trailer but they indeed had. Very quick and simple.

Rick S. 
Rating:
5.0

Customer did not leave a comment.

Shannon O. 
Rating:
5.0

Customer did not leave a comment.

Lamar C. 
Rating:
5.0

Customer did not leave a comment.

CHAD D. 
Rating:
4.0

Customer did not leave a comment.

Monica R. 
Rating:
2.0

The representatives at the location were as helpful as they could be. It was the online process that was very frustrating, spending too much time for what appeared to be no good reason.

Jonathon P. 
Rating:
5.0

Everything was perfect!

Dorothy M. 
Rating:
5.0

Customer did not leave a comment.

Vincent F. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY W. 
Rating:
5.0

Customer did not leave a comment.

Felicia B. 
Rating:
5.0

The two young men I worked with were fantastic. Super helpful..

Shari M. 
Rating:
5.0

Our rental was late being returned and the gentleman at the counter was unable to contact the renter. Another vehicle came available and was offered to us for the same price. Will definitely go to this location in the future!

Jessica E. 
Rating:
5.0

Customer did not leave a comment.

Leola B. 
Rating:
5.0

Customer did not leave a comment.

Russell H. 
Rating:
5.0

Customer did not leave a comment.

Gregory W. 
Rating:
4.0

No always great but good this time

James L. 
Rating:
5.0

I rented for almost 9 months and had no problems. When I went to retrieve my items, the process went really smooth. I would definitely use U-Haul again.

Jenice W.  |  Overall Experience 
Rating:
4.0

Nothing actually everything was great!!

GINGER R. 
Rating:
5.0

Nothing

Shirley J. 
Rating:
2.0

The inside of the cab smell like somebody had been smoking marijuana for something in it the service was horrible dropping off the truck when we pick the truck up no one came out to even check the gas or the mileage they just guessed at it we were going to be charged for a half a tank of gas that was not in the truck told had three quarters in it and it only had a quarter sorry very bad experience would not recommend this door to anyone

REBECCA K. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Amie E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHEILA H. 
Rating:
2.0

The staff were friendly, but the truck was terrible. It was obvious it had been damaged in an accident as the front fender was so bashed inward that the front tires were rubbing against the wheel well. I asked if I could have a different truck but they said they didn't have another available even though the lot was full of trucks not currently in use. Instead they attached a chain to the front of the truck and used another truck to pull the fender out so it wouldn't rub the wheels. The truck handled roughly with the steering wheel vibrating the whole trip. I did not feel safe driving it at all. Fortunately I didn't have far to move and we got the job done, but it was inexcusable for U-Haul to stick me in that death trap. I will take my business elsewhere for my next move.

Christopher F. 
Rating:
3.0

I am a professional driver. The truck I drove was in dire need of a front-end alignment and struts. The vehicle wandered on the rode within the traffic lane. I would not have wanted to drive this vehicle across country. This condition presents a liability to the customer/driver and U-Haul.

Lawerence G. 
Rating:
5.0

In and out much faster than promised. Courteous & informative workers.

karen C. 
Rating:
5.0

Not give people a estimated bill when it turned out to be half of what they told us.

DAWN M. 
Rating:
5.0

Customer did not leave a comment.

Erin H. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

WADE B. 
Rating:
5.0

Customer did not leave a comment.

ETCHESON W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward B.  |  First Impressions 
Rating:
5.0

Thanks to all the employees for there help

indira a.  |  Overall Experience 
Rating:
4.0

The person who checked us in seemed to cop a bit of an attitude and told us there was nothing in the computer for us, despite us having visited the location a week prior and having it confirmed. He did eventually find it. The other two gentlemen were pleasant and helpful.

Elizabeth N.  |  First Impressions 
Rating:
5.0

Frank and his team at UHaul were friendly, helpful, knowledgeable, kind, and professional!! I was told last minute I was unable to move in to my new home, and Frank went out of his way to help me figure out how to get storage and return my uhaul to his location. He really turned my stressful day into a thankful day that there are caring people in this world. WONDERFUL customer service!!! Thank you!!

Krystyna F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anna S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ETCHESON W.  |  First Impressions 
Rating:
5.0

The staff was very knowledgeable and helpful. I was moved into my new storage unit in no time.

Lise P.  |  First Impressions 
Rating:
5.0

Great services

LYNDELL M.  |  Reservation 
No reviews have been submitted for this location.

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