Comentarios de los clientes para U-Haul Moving & Storage at N Rancho Dr

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at N Rancho Dr

Clasificación general:

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WILLIAM Q.
Clasificación:

Just wish the line would go faster. It took a long time to get the truck. I'm old and I can't sign up in computer. I understand that in the early morning of a weekend day there are many customers. Just letting you know my thoughts.

JOHN RICHARD S.
Clasificación:

Rent to pick up the truck and the equipment had been placed in the wrong truck. The truck was very dirty outside.

SHARON URANIA M.
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El cliente no dejó un comentario.

Jamie R. | Overall Experience |
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El cliente no dejó un comentario.

AVIS MARIE R.
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El cliente no dejó un comentario.

CARMEN J.
Clasificación:

Not a thing! Keep up the great work. Your staff is so very friendly and my rental was clean and I good condition.

KURTIS LOY P.
Clasificación:

We rent vehicles regularly, I've even been an Emerald with National Car some years. Will no longer rent from U-HAUL at this location. The guy that rented to me talked negative about the company and co-workers the entire time I tried to check in, and did listen to anything I said. I've never rented a vehicle that was in this poor of condition.. Not worth $643.00 for two days for sure!

Curt R.
Clasificación:

Everything was perfect

Teri L. | Overall Experience |
Clasificación:

One of the managers at this facility, I think her name was Kimberly, was fabulous. She really went out of her way to accommodate my husband and I in getting the correct storage unit for us. You are very lucky to have her as your employee as this young lady is certainly a keeper.

MICHELE W.
Clasificación:

Very fast and easy return. The location was great Very close to home. My only thought would be tad more leg room, perhaps in future models.

Glenn M.
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El cliente no dejó un comentario.

irma-margot T. | First Impressions |
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El cliente no dejó un comentario.

wayne S.
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El cliente no dejó un comentario.

DANIEL V.
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El cliente no dejó un comentario.

Amber B. | Online Move In |
Clasificación:

Got the access code and it did not work. I got access denied code come up. The lady said everyone was busy but someone would be by. So waited 6 mins and I just tried it again and it finally worked. So maybe there should be advisory of please wait 10 mins before trying to use the code but other then that it was a very smooth process.

Michael F.
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El cliente no dejó un comentario.

Chimere N.
Clasificación:

Have the current updated pictures of the truck when picking up through self pickup.

richard S.
Clasificación:

Had to wait a short time for some one to hook up the trailer, but they were a little busy.

BRYANT JOSEPH M.
Clasificación:

Great and prompt customer service

Gustavo V.
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El cliente no dejó un comentario.

James H.
Clasificación:

Lock was frozen, had to use tools to pry open. Gas gauge does not indicate which side the gas tank is located needs to be there!

JASON ANDRE B.
Clasificación:

Kimberly was very professional and extremely helpful. Don't know what I would have done without he. She really went all out for us

RICHARD W C.
Clasificación:

None

Luke D.
Clasificación:

El cliente no dejó un comentario.

FATU MARCH A.
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El cliente no dejó un comentario.

SATYA P Y.
Clasificación:

Front office staff can be little friendly.

AMBER MARIE B.
Clasificación:

Went to the location on rainbow and smoke ranch with no Asian or even a hello or be right with you. Called this location and the man was very friend and answered all my questions. Got the truck and it was clean and ready to go. Storage was just the right fit and clean.

SANDRA LEE M.
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El cliente no dejó un comentario.

ASHLEY C.
Clasificación:

Customer service was rude when checking out our vehicle and renting storage unit. Nothing was explained and wasn't given the furniture covers I preordered with the rental truck. Wasn't explained how to access the storage unit.

Clinton S.
Clasificación:

We were just dropping the truck off but the employees were awesome....

AISHA DENISE H.
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El cliente no dejó un comentario.

MICHAEL JED B.
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El cliente no dejó un comentario.

Adolfo B.
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El cliente no dejó un comentario.

david A.
Clasificación:

All was great!! The only issue was based on my moving meeds and what I said I had to move was given a smaller truck then needed. However the manager upon return made my final charges right and fair. With that said I would highly recommend the location I rented from... 5 stars overall

Gianni S.
Clasificación:

All the employees were professional and efficient, thank you see you again

REGGIE LETNOT B.
Clasificación:

I'm guessing these go unchecked. The service is terrible and the shear lack of taking pride in your job is astounding. I have the separate occasions where the same lady assisted me, and I use assisted lightly. She was TERRIBLE everytime.

christopher C.
Clasificación:

They said they couldnt take my ID because of covid so I had to take a picture of it but she can take my card for payment. Then she just handed me my keys and said "its out there" and it was buried behind other trucks were I couldnt pull it out and the rest of the staff stood around.

SONNY JAMES S.
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El cliente no dejó un comentario.

DENNIS CARLOS N.
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El cliente no dejó un comentario.

MICHAEL JOHN H.
Clasificación:

Customer service is awful, nobody seems to want to be there

Matthew B.
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Location near my home, was convenient and efficient. I checked in online to save time at the register. Would recommend for any future moves.

CLAUDINE L.
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El cliente no dejó un comentario.

KENNETH CHARLES S.
Clasificación:

Unfortunately we have used Penske Truck Rental because it is very close to my home. We have had 4 of our children moved into new homes in the past year and some took multiple moves. This time we decided to drive a little further to uhaul and had a terrific experience. Very professional, friendly and your check in & out process is top notch. Thanks for such a positive experience.

RICARDO EDSON C.
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El cliente no dejó un comentario.

KENNETH WAYNE P.
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El cliente no dejó un comentario.

CARL WILLIAM P.
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El cliente no dejó un comentario.

BRIAN M P.
Clasificación:

A vehicle with tail light issues was attracting most of your workers, so pick-up was slow; otherwise, everything was great.

Sean M.
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El cliente no dejó un comentario.

EMELRAY PEGGY K.
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El cliente no dejó un comentario.

Gary G. | First Impressions |
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El cliente no dejó un comentario.

Kevin R.
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El cliente no dejó un comentario.

SUSANN MARIE F.
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El cliente no dejó un comentario.

kelvin n. | Overall Experience |
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El cliente no dejó un comentario.

ROC H.
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El cliente no dejó un comentario.

Kelly V.
Clasificación:

I never got a scheduling call. I basically found a trailer calling my preferred pu location to find out I was waiting on a expected in trailer that even picking up the next day no one confirmed I can pu on Rancho. The lot guys were great. The girl behind counter needs cust service help.

august H.
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El cliente no dejó un comentario.

STEVEN GARTH W.
Clasificación:

I've been renting trucks from U Haul for over 40 years. It would be nice to be given a newer truck, with lower miles, at least once.

MARIA CARMEN C.
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in my opinion, there are no improvements needed, excellent customer service.

SUSANN MARIE F.
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It's all good. I forgot something in the van when I returned it, and they had it waiting for me when I went back hoping it was still there.

JENNIFER MAY F.
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El cliente no dejó un comentario.

Karen C. | First Impressions |
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Kimberly was very helpful ... she’s Great. She also multi tasks she’s in there working 3 desks.

Daniel S.
Clasificación:

This was a great location, large, easily accessible parking and clearly marked return area. Easy access to freeway, gas stations and other businesses.

Jacob G.
Clasificación:

Positive experience.

Abbas K. | Online Move In |
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El cliente no dejó un comentario.

cody M.
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Getting the truck turned in was painless, unlike acquiring it in the first place, that was a nightmare.

ABBAS K.
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El cliente no dejó un comentario.

FORONDA J.
Clasificación:

at that time it was really nice service but now its horrible

FORONDA J.
Clasificación:

wrong paperwork, waited for over 20 minutes outside while others were waited on and long gone before I received my truck that was there idling for over 20 minutes, wrong paperwork on truck.

JOSE P.
Clasificación:

Your return policy is lousy... It was not done clearly explain!

TEDDY RENZO C.
Clasificación:

We were waiting in line outside to return the truck the guy who took care of us had his mask off and was eating with food all over his mouth . Licking his fingers. So unprofessional. We were a little late and he said he would wave the fee and he still charged us 68.00 extra.

FREDERICK B Z.
Clasificación:

El cliente no dejó un comentario.

DONNA JACKLYN B.
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El cliente no dejó un comentario.

BARAK P.
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El cliente no dejó un comentario.

paul G.
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Satisfied customer and great customer service!

JANE MARTINEZ R.
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Checking in with the outside folks was SO much nicer than dealing with the snotty women inside!

MICHAEL DAVID D.
Clasificación:

The front office staff lady was rude, seemed like you were being attacked as a customer. I watched her before she waited on me essentially berating a customer who wasn't understanding the process. She was terse and treated me as an idiot. I'm a physician. I was impressed with the efficiency of the online process where I reserved and paid for everything. When I went to the facility it was like I was in a movie expecting a junk yard dog to come around the corner. The person who helped me with the actual equipment was awesome.

MICHAEL WILLIAM W.
Clasificación:

I had ordered a dolly and furniture pads. Upon leaving, i realized that U-Haul did not provide that equipment for me. Please ensure that when a customer orders these additional moving aids, that they are provided before you pull out of the parking lot.

CORINNE M.
Clasificación:

My only complaint is very slow ... not enough people working. When I got to the counter she was very friendly knowledgeable and handled everything quickly and accurately.

Catherine C.
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El cliente no dejó un comentario.

Mitchel M.
Clasificación:

The stores computer was down and we had to wait for overt an hour to rent the truck I had already made a reservation for. NOt all the charges were disclosed to me at the time of rental and the customer service people were not very friendly. Im not sure I would use U-0haul again.

Jacob B.
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El cliente no dejó un comentario.

ANNE LOUISE S.
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El cliente no dejó un comentario.

Britt B.
Clasificación:

The customer service is outstanding at this u-haul. I was returning a truck that I had rented that day after hours and the online check in was not connecting. Even though those employees were done with their shift and leaving they both stopped to ask if I needed help and helped me. It was a male manager named Mohammad? (I think, sorry if I got the name wrong) who helped first and a female unsure if name but heard her speaking spanish earlier in the store helped me second. Both went above and beyond to make sure I was helped and naturally, you could tell they wanted to help because they cared, the action was not forced nor fake. They came up to me to help and make sure I was taken care of when in essence it was no longer their job. I appreciate both of them. As a Chief Nursing Officer of 167 employees, I wish all my employees had the same courtesy, professionalism and empathy that both these u-haul employees naturally had. Thank you so much for a stellar experience!!!!

SONYA DENISE E.
Clasificación:

Power steering was going out in unit that I rented... when I attempted to do a uturn it failed

Arishne S.
Clasificación:

HORRIBLE SERVICE!!First off my reservation to pick up one little 17' truck was at 9:30am I did not walk out of the door until (42mins later) in addition to that I literally Had to go find someone to pull out my truck. 3rd this is actually the second time I waited in uhaul 30 min plus just for one reserved truck that I then arrived early and just to stand for half an hour with no sense of urgency from employees that I've seen management included i brought this up and the guy told me we are trying....

Cynthia K.
Clasificación:

The wait in line is always long. I have also heard supervisors speaking bad about employees in the store. This whole experience was a disaster as we had rented a truck and appliance dolly from another location. It was a pickup without a person. Went through the verification process and no one ever called us back. U-Haul.com ended up voiding that contract because there was no appliance dolly in the truck and sending us to this store.

ADOLFO B.
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El cliente no dejó un comentario.

tersea J.
Clasificación:

Excellent service!

WILLIAM S.
Clasificación:

Truck was turned in the night before, yet had not yet been cleaned. The windshield was dirty. The cab interior was filthy. We had to wipe it down with disinfecting wipes, and they became black! We thought this should have been done by U-Haul--given COVID-19 and all...

JACOB RYAN P.
Clasificación:

Second location as the first location (leggett rd, Las Vegas) was not licensed for tow dolly and was managed by a disgruntled old man who eventually help give me information to the closest location. (no drop off location was listed of receipt) Second location!!! Everyone seemed to be on point with flow and direction. Staff even help unhook the dolly for my wife. Equal amount of staff for business (10-15 customers) Bottom line: quick and painless which after the first failed attempt to drop off left me with a smile on my face.

ASHLEE LASHAY P.
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El cliente no dejó un comentario.

Mike R.
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El cliente no dejó un comentario.

MADELEINE LOUISE C.
Clasificación:

Everything was great. Your staff was very courteous.

JOHN HALL K.
Clasificación:

Check in takes way to long every time

NACOMA LEE M.
Clasificación:

We did an after hours check in. We were told if we had any problems to call the toll free number. We couldn't get logged in to return the truck and sat on hold with that number for over half an hour. We had to call someone to help download it and BARELY made it by the time before we would have been charged for another day. Not being able to reach customer service was very disappointing!

Dillon B.
Clasificación:

El cliente no dejó un comentario.

INGA M H.
Clasificación:

El cliente no dejó un comentario.

Shaquian J.
Clasificación:

El cliente no dejó un comentario.

LEROY C.
Clasificación:

El cliente no dejó un comentario.

Michael A.
Clasificación:

El cliente no dejó un comentario.

Damon R.
Clasificación:

I would recommend Extra Space Storage instead of Uhaul for storage needs in Vegas area. The one on Rancho is not welcoming. Within 1 minute the woman discouraged me from renting. She asked how she could help. I advised her "I have a reservation for a 10x10 storage. I am dropping off a truck and car dolly and doing the one month of free storage" She then advised me "I will see if I have one??? I then called Extra Space Storage and explained that my reservation at Uhaul did not guarantee me a storage locker. The rep at Extra Space storage advised me she did not have one at her location, but offer me two alternative location that did have available storage for me. I would advise my friends and family unless absolutely necessary to not utilize Uhaul for their storage needs.

Damon R.
Clasificación:

The female asked how she could help me. I said " Yes, I have a reservation for a 10x10 storage locker/climate controlled" Her reply "I will see if I have one???" I am like "Are you kidding me, I just drove 24 hours for you to tell me you don't have one" She is like "Can I help you with anything else???? I then proceeded to call Extra space storage and the rep went above and beyond to find me a storage. The Uhaul rep while hearing me call at her counter was unbothered that I was calling a competitor. I was just another day for her????

Leon P.
Clasificación:

Great service!!

Crystal J.
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El cliente no dejó un comentario.

RICHARD Y.
Clasificación:

The truck drove beautifully.

KRISTAL DEEIONE P.
Clasificación:

I wouldn't recommend anyone to come here to this location on Craig/Jones.Mohammed did not have a face mask on which is required per the Governor we are in a pandemic and you are a manager he did not put it on until 15 minutes later check the tape this was Sunday.October.11 at 9 a.m.he had on sunglasses inside of the building are you kidding me how unprofessional.Then he did not instruct me on where to get the truck from he just said go out there smh.Then I proceeded to ask one of the guys outside which that was a mistake because clearly he woke up on the wrong side of the bed his name was Glen total asshole he wouldn't help when I asked him why is it so unorganized here his response was that's U-haul smh all of them need to be fired and replaced by people who need and want a job because clearly they don't.

Maria K.
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El cliente no dejó un comentario.

EUGENE RUMBAOA C.
Clasificación:

Very friendly and courteous people who work there, not to mention the convenience of their locations. Wouldn't wanna go anywhere else.

Julie P. | Overall Experience |
Clasificación:

Almost everyone I dealt with was helpful and friendly. One was rude. Moving in was a little bit trying as there was a long line if people waiting to be helped and only one person at the counter who was also answering the phones. I felt really sorry for her, no one could help all those people and answer the phone and be efficient and effective.

Juan S. | Overall Experience |
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El cliente no dejó un comentario.

Sharon S. | Overall Experience |
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El cliente no dejó un comentario.

Reggie B. | First Impressions |
Clasificación:

There is a lady that works behind the desk that is useless. She was rude and very uninformative. She advised me that it would take 5 minutes for my card to work AFTER I went outside to move my stuff in. After waiting 5 minutes the card STILL did not work. Luckily there was a young man that was SUPER helpful. THANK GOD he was there. Unfortunately, she was too rude to overcome how helpful he was with resolving my issue of not having access.

MELANIE TERESA B. | First Impressions |
Clasificación:

Mike went above and beyond to assist me on an extremely stressful day of moving. The storage space facility was impeccably clean and organized. Staff was friendly and extremely helpful.

Sharlon B. | Overall Experience |
Clasificación:

Someone broke Into my storage unit and stole some of my property. I contacted the store manager and customer service and still nothing has been done. This is not a safe place to store your personal items. I would not recommend this place to anyone.

Ronald R. | Overall Experience |
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Thank you for servicing us when we move again we will use your service truck and storage on next move

Jeffery V. | Overall Experience |
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El cliente no dejó un comentario.

robyn o. | Overall Experience |
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El cliente no dejó un comentario.

ROCHELLE J. | Overall Experience |
Clasificación:

All the black workers there unfriendly and evil ,,, I am not racial my husband black too ,,, I think they just hate their job or something ?

Paula N. | Overall Experience |
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The “customer service” is horrific. I was placed on a “brief” hold for 45 minutes, multiple times by the young lady answering the phone. I told her after holding twice and she said she would connect with another customer service department that could help me immediately, I was, once again placed on hold.

Jacqueline W. | Overall Experience |
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El cliente no dejó un comentario.

Jeffery V. | First Impressions |
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El cliente no dejó un comentario.

Ana S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

angela h. | Overall Experience |
Clasificación:

I had a wonderful experience while renting and was truly impressed with Rayniese and how attentive and helpful she was when I called to ensure all was checked out. She and the staff were truly a blessing to encounter and made my experience worth bragging about. Thank you

Shakira B. | First Impressions |
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El cliente no dejó un comentario.

BRYAN K. | First Impressions |
Clasificación:

Mohammad and Jose were awesome! Everyone was so professional, helpful and polite. They offered great knowledge and made the experience convenient. Thank you!

Camille S. | Overall Experience |
Clasificación:

My card did not work. Had to get back in line 4 times.

Deborah Lynn R. | Overall Experience |
Clasificación:

At the beginning of the COVID-19 I contacted the GM Anita to ask how to help me out with the monthly payments. I spoke with her by phone and also sent email. She blew me off on phone stating she had over 300 emails to address and she would get back to me. For 3 months I had to take from other bills to pay this unit because she NEVER answered me again!! Plus the day I was moving out of this unit, one of the employees John had to help me access the building because the Manager was TOO busy. Your Management SUCKS!! Thanks John for helping me out..

Jamie Lynn M. | Overall Experience |
Clasificación:

Anita and her crew are AMAZING!!!!

CYMANTHIA T. | Overall Experience |
Clasificación:

Very satisfied, had carts and vending machines and the donation areas were useful. I would recommend to anyone. Very safe and I am just very happy with my time I needed it.

Tiffanny A. | First Impressions |
Clasificación:

Everything thing was going good until I return the truck and thry over charged me. I was quoted one price and change something else.. I called customer service twice to confirm the price . Book it wrong price .... Call customer service and now they don't see it. Manger supposed to call me back to check the recording... Such a inconveniences. So still waiting on the resoponse

Darlene S. | Overall Experience |
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El cliente no dejó un comentario.

adranzer j. | Overall Experience |
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El cliente no dejó un comentario.

Tanege C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kemontre S. | Overall Experience |
Clasificación:

i was able to purchase the storage right away. facility was nice and clean. unfortunately I ended up not needing the storage and was able to get my money back and the staff wasn't rude about it.

Christine S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Alicia S. | Overall Experience |
Clasificación:

Excellent customer service! Thank you!

virginia C. | Overall Experience |
Clasificación:

I felt really comfortable using your storage unit.

PEARL C. | Overall Experience |
Clasificación:

I have been so privileged to have my storage for 6-7yrs thank you

Debbie B. | First Impressions |
Clasificación:

Excellent Service for a very busy facility

Windsong A. | First Impressions |
Clasificación:

Customer service was great. Gena was very helpful and kind.

Raquel B. | Overall Experience |
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Thanks for a wonderful experience with using your facility!

Carol H. | Online Move In |
Clasificación:

all was good

PATRICK A. | Overall Experience |
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I thought parking Uhaul vehicles in the loading and unloading spaces which were three was inconsiderate to patrons who only have 3 spaces to work with. Many times there was one space available for ren

James K. | First Impressions |
Clasificación:

Employee who checked in my equipment and helped me get to my storage unit did a fantastic job.

Blair G. | Overall Experience |
Clasificación:

NA

Jackie M. | First Impressions |
Clasificación:

Nicest people and so helpful!

Christina O. | Overall Experience |
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The only thing I was unhappy about was having to pay for a whole new key card because I forgot mine at home. Other wise everything was perfect. I would definetly use them again and recommend them to o

JOSEPH S. | Overall Experience |
Clasificación:

Na

Vernia M. | Overall Experience |
Clasificación:

Thank you - you provided a necessary service - location were located in accessible sites - Thank You and enjoy the Holidays - your staff was very nice Vernia Jean McCullough

Ryan S. | Overall Experience |
Clasificación:

The GM, Anita is absolutely amazing to work with.

RIVANNA D. | Overall Experience |
Clasificación:

There were times(too many) when the wait lines were too long. Parking was a bear. Perhaps p.o s a designated load and unload area would help.

Jamie G. | Overall Experience |
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Myself and my spouse fell an really hard times and even been in and out of the hospital several times unable to pay the rent - the manager went above and beyond to assist us in getting our items out!!

PEDRO G. | Overall Experience |
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Was tanks again all the staff people were bery friendly and tanks again sincerely pedro garcia

deborah b. | Overall Experience |
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I've used this facility for almost 3 years. Always treated very well by all personnel. Great staff that you should be proud to have representing your company.

virginia C. | First Impressions |
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Great crew and service. They came to my rescue when 160 Craig screwed up our reservation. Thank you.

Mary m. | Overall Experience |
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Employees went very knowledgeable and never followed up with anything.

Douglas O. | First Impressions |
Clasificación:

Was getting a storage unit. Manager was very nice, helpful, and knowledgeable. Went thru the process, and she was great with her knowledge. But nobody escorted me to my unit, and that could be better

JOSEPH S. | First Impressions |
Clasificación:

Very courteous and helpful.

veronica b. | Overall Experience |
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The staff is over worked and their systems are never working! The facility grounds are very dirty . The access is limited due to the doors digital lock system codes hardly ever working after hours

anika m. | First Impressions |
Clasificación:

It would have been helpful if the monthly payment options and policies would have been explained. Also if someone would have shown us where our unit was and how to get in and out of it correctly.

Mark S. | First Impressions |
Clasificación:

All of my business with U-haul was handled in a courteous and efficient manner.

Keith B. | Overall Experience |
Clasificación:

The size of storage met my expectations

AVRIL T. | First Impressions |
Clasificación:

With no help the lady at the counter had not help from 7 am to 11 when I return the truck and ask if she could go to the bathroom it was her first break since helping me. she is Great!!!

Darcy M. | First Impressions |
Clasificación:

Excellent courteous helpful concerned

SOLVEIG B. | Overall Experience |
Clasificación:

I have used U-Haul storage and rented trucks several times and I've been very pleased with the service. I will certainly recommend you and use your company again if I have to.

terray n. | Overall Experience |
Clasificación:

Very disappointed. We’ve used UHaul many times and this last time, they charged us way too much for something that wasn’t our fault and they didn’t wanna work with us

veronica b. | First Impressions |
Clasificación:

long lines, due to computers not working properly. staff seemed new. but all nice

Froilan R. | First Impressions |
Clasificación:

Took forever to rent me one month free of a locker. She took around 30-60 minutes and had a line waiting all the way to the door. Once i got the card for access to the storage i didn’t know how to use

WILLIAM B. | First Impressions |
Clasificación:

People were very friendly and efficient.

Kyle M. | First Impressions |
Clasificación:

If you're going to advertise that trucks can be rented with the app, you need to make it so that can happen. I showed up and the truck wasn't ready or even visible on the lot to enter into the app.

Howard R. | Overall Experience |
Clasificación:

Team was helpful and knowledgeable.

JOYICE G. | Overall Experience |
Clasificación:

I want to thank you on behalf of my late wife for showing us the way you treat customers.You helped me when I was at the most saddest time in my life.she chose you guys.and you did a wonderful job.

Angie F. | Overall Experience |
Clasificación:

Great service, no issues accessing my belongings. Easy online billing made my life easy!

SHELLEY S. | Overall Experience |
Clasificación:

Delivered.

leshauna g. | Overall Experience |
Clasificación:

Only complaint, line always long for service, w 1 cashier, other than that ,Great place for business , Miss Anita is the best.

Maria H. | First Impressions |
Clasificación:

The entire process was seamless aside from a lengthy mobile pick up I am very happy with everything including the rental of the storage unit. The employee who helped me was very kind sweet.

Dawn F. | Overall Experience |
Clasificación:

Thank you

Tammy S. | Overall Experience |
Clasificación:

Everything was good until I found out I wasn't receiving a refund for the days that are paid for and not using

MARGARET F. | First Impressions |
Clasificación:

Anita again, made it an enjoyable experience!

Denise c. | First Impressions |
Clasificación:

Long wait. Over 39 minutes to rent a storage. Charged me for a lock that I didn’t need. Charged me for renters insuranceZ fraudulent practices. Post the real charges. Don’t bait and switch.

SHELLEY S. | First Impressions |
Clasificación:

Awesome staff

Robert W. | First Impressions |
Clasificación:

Tammy was great !

Jimmie K. | Overall Experience |
Clasificación:

We rented a U-BOX and it was easy and convenient just like renting a storage unit but easier because you only have to move it twice once to load it and wants to unload it versus the storage unit

Kelly B. | First Impressions |
Clasificación:

No comment

Nicole B. | Overall Experience |
Clasificación:

The Facility Manager was incredibly accommodating. Most of the staff was just as friendly. There was one customer service rep who really rude and nearly ruined the entire experience.

Franklin D. | First Impressions |
Clasificación:

Friendly service

Sandra G. | Overall Experience |
Clasificación:

Everything was good everybody was nice and very professional

pedro c. | Overall Experience |
Clasificación:

The worst ever. I will never ever again rent storage unit or ever rent a truck from you rip off people. I’m going to report you to your corporate office for the lousy service and how you treated me.

Bryce C. | Overall Experience |
Clasificación:

Customer service at the desk is horrible. Always a wait and unless it’s a manager the help are clueless at all but the most simple tasks.

Cedric H. | Overall Experience |
Clasificación:

N/A

LYNN F. | Overall Experience |
Clasificación:

The staff worked with me every step of the way, they provided wonderful customer service . Would highly recommend them for all things that need to be moved or placed into storage. Thank You.

Amari T. | Overall Experience |
Clasificación:

Never again will I rent from U-Haul

Miguel H. | Overall Experience |
Clasificación:

They lady’s at the office are very good and gentil but the work they do the employees out side stole the things of the custumers and I have very bad experience Anita the manager is good another commen

sharon n. | First Impressions |
Clasificación:

CSR was great & friendly however wait for service was very long.

Bob S. | Overall Experience |
Clasificación:

No problems. Appreciate the service.

Kenneth L. | Overall Experience |
Clasificación:

Thank u

james P. | First Impressions |
Clasificación:

Anita was excellent!! Thanks for the good service

Nicole G. | Overall Experience |
Clasificación:

Terrible experience. The staff was unknowledgeable, terribly rude, especially Marisol N. I won’t be doing business with this location again. I’d explain more but I don’t have enough characters.

Robert G. | First Impressions |
Clasificación:

They were very friendly and very helpful.

Ronette M. | Overall Experience |
Clasificación:

Never had a problem!

Larry w. | Overall Experience |
Clasificación:

Some of the staff seem a little slow.

Nathaniel R. | Reservation |
Clasificación:

I want to thank the entire staff at Uhaul for their help in getting me settled in to Las Vegas. And starting my new career.

Don B. | Overall Experience |
Clasificación:

easy access and friendly staff

Natalie S. | Overall Experience |
Clasificación:

While most storage facilities are just a storage unit, Uhaul is more customer service and I really appreciate that.

WAYNE O. | Reservation |
Clasificación:

Great communication, and very helpful.

Sharon B. | Overall Experience |
Clasificación:

Very expensive and no credit for time not used.

Chulgyu K. | Overall Experience |
Clasificación:

it was good

LANCE S. | Overall Experience |
Clasificación:

Best U Haul folks I ever had any contact with. Friendly, helpful, responsive and professional in all aspects.

Erika M. | Overall Experience |
Clasificación:

The manager there wasn’t very helpful and truly didn’t care or try to explain how and what she could suggest anyway I could stop from losing my stuff in storage which my mom passed away last year

ABRAHAM S. | Overall Experience |
Clasificación:

good facility and conveniently located. Very helpful staff. some confusion on dates of payment occasionally. unable to find out why you don't use local time. Sometimes your facility seem to use UTC

Rebecca G. | Overall Experience |
Clasificación:

The lady who checked me in messed up the key card. Even though I would check in the alarm would go off chen I opened the door. This happened every time and not once did a staff member come out.

Ralph A. | Overall Experience |
Clasificación:

Your staff has helped me during a difficult and mentally draining family time. Their caring and personable people. Thank you all

Jim H. | Overall Experience |
Clasificación:

The manager of this facility should be fired. She lied to me at least twice. Her staff is great but she ruins this place singlehandedly. An employees told us that she is rude to customers and staff.

carol b. | Overall Experience |
Clasificación:

On my move out the GM Anita was not accommodating . She wanted me to pay for a month. Needless to say I had to call Mike and he was very nice and fixed it for me.Then she threw my phone back at me

Rebecca G. | Reservation |
Clasificación:

Your counter help was either brand new or incompetent. Everything from my address on the contract as Las Vegas, Alaska to not knowing how to ring up the mandatory lock. She was just a mess!

DAWN H. | Overall Experience |
Clasificación:

Staff is always willing to assist and provides a great customer experience.

Paul T. | Overall Experience |
Clasificación:

Very good

Dennis P. | Overall Experience |
Clasificación:

Thanks

Joseph H. | Reservation |
Clasificación:

Walking in to the store, I was greeted with a warm welcome from the manager who directed me to Tammy at the service counter. A professional making my experience easy and fun with her humor. Epic! :)

cynthia j. | Reservation |
Clasificación:

I met the manager Anita when she managed Cypress Springs Apts when I lived there. She was am amazing manager there and an awesome U-haul manager. She's has an outstanding personality and she's funny.

Raymond H. | Overall Experience |
Clasificación:

None

Jeff B. | Reservation |
Clasificación:

Anita and her crew kick butt!! Very helpful. Thanks for everything!!

Wilfredo C. | Overall Experience |
Clasificación:

Thank you for everything.

Zachary D. | Reservation |
Clasificación:

The guys checking in the truck need to be more cautious when filing their report because our the mileage they reported was different than the mileage on the odometer. But it was quickly fixed. :)

John G E. | Overall Experience |
Clasificación:

Provided excellent customer service

Augustin A. | Overall Experience |
Clasificación:

My experience renting this storage was okay but I don't feel that it was right when U-Haul does not prorate and give me back my money if I do not stay in the storage unit the full month ends.

Adrienne Marie B. | Overall Experience |
Clasificación:

I got a one way truck to Los Angeles with an Auto Transporter. I paid an additional $20 +tax to have the car secured and tires strapped. By the time I arrived in L.A. the tire straps were off tires.

Desiree S. | Overall Experience |
Clasificación:

Mger is rude. Thieves. Forced me to pay for something I didnt agree to buy then refused to return my money because item was opened and used by them without my consent. Mgr is a miserable person. Run!

KATHALEEN O. | Overall Experience |
Clasificación:

What is the reasoning behind not prorating the fee? I used the unit for 14 days. Why can't I get a refund. Besides,.... You've already rented it out for the rest of the month. That's not fair!!!!

karen g. | Overall Experience |
Clasificación:

Y'all was rude and disrespectful and the stuff wasn't good so I would not recommend nobody come there I would never come there again good luck you need to hire new staff

Destine A. | Overall Experience |
Clasificación:

It was really nice

Hortencia B. | Overall Experience |
Clasificación:

They always great You with a smile.

WAYNE O. | Overall Experience |
Clasificación:

Always helpful and nice

Joshua K. | Overall Experience |
Clasificación:

Front desk wasn’t sure where the our UBox was at exactly, but was easy to find. Service was friendly and efficient! Very accommodating of my need to change pick up date several times

Melissa P. | Overall Experience |
Clasificación:

THanks so much and all of the staff at this location were wonderful people! Thanks so much!

Vicki W. | Overall Experience |
Clasificación:

Place was clean easy to move in and out 24hr.access was wonderful staff was very nice. Would highly recommend this facility

Cameron D. | Overall Experience |
Clasificación:

Easy and pain free

William M. | Overall Experience |
Clasificación:

Very professional service, friendly and always goes the extra mile to help

Sean S. | Overall Experience |
Clasificación:

There's one thing I would change. It's uhauls computer system. Everytime I was at the facility the computers had issues. It made for ridiculously long wait times.

John S. | Overall Experience |
Clasificación:

I liked it

GIABRAM H. | Overall Experience |
Clasificación:

This facility is all and always about the money. They do not care about how long you've been loyal.

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