Customer Reviews for U-Haul Moving & Storage at N Chaparral

1629 comentarios

1201 N Chaparral   Corpus Christi, TX 78401
(@ End Of I-37)

(361) 884-8248

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(361) 884-8248

1201 N Chaparral
Corpus Christi, TX 78401
(@ End Of I-37)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Corine D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mathew M. 
Clasificación:
5.0

Great customer service and very friendly

DANIELLE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BETHANY F. 
Clasificación:
5.0

Just keep doing what y'all are. Very nice staff. Very helpful.

JOEL P. 
Clasificación:
2.0

I have picture of fuel she charged me for not having full I need email to send pic

RODDRICK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie W.  |  Overall Experience 
Clasificación:
1.0

Gas was not on 1/4th. Lady said she would give me credit on it but contract was never shown to show any changes. Did not check odometer, or anything (such as gas) and only gave me keys and took a picture in front of rental van. Also, miles were wrong as well. Contract said 1111.0 and odometer showed something else. Again, nothing was verified. I will NOT be using this location again. The previous location used was extremely professional and checked that the contract matched the vehicle data. This location did not.

CHRISTINA H. 
Clasificación:
5.0

Not sure why I was charged $32 more ($297 vs $265) as what was shown on my contract.

TIMOTHY E. 
Clasificación:
5.0

Nada

Frederick B. 
Clasificación:
5.0

Samatha was extremely helpful, thoughtful and kind! She needs a raise in pay! She was excellent!

Andy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandre F. 
Clasificación:
5.0

Nothing other than to include location hours online when scheduling pick up. I was scheduled for 8am and the location didn't open till 9am. It wasn't the locations fault, the website allowed this to happen

ERNESTINA S. 
Clasificación:
4.0

Failed to provide receipt for truck. Had to go back and get receipt.

PAUL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIMMIE H. 
Clasificación:
2.0

Although it was not the manager's fault I am disappointed in uhaul. We reserved a 10 foot and had to take a 20 foot from a different town. We spent a lot more money on gas and she could not give us a discount because of the gas expense.

JAMES P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESUS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

noe E. 
Clasificación:
1.0

The general manager needs to teach employees at this location about the afyer hours service fee. Ive rented multiple times and never heard of it. Charged me and lied to me that they had explained but wasnt true. Not very professional.

DONOVAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Iris C. 
Clasificación:
5.0

Fast, friendly and efficient.

JESSICA A. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANALESE T. 
Clasificación:
1.0

Communication, Ease of Access to the Facility, Cleanliness, Customer Service, Friendliness and attention to customer needs

Sarah F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MISTY RASHELLE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Maria M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James A. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOANNA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana A. 
Clasificación:
5.0

Its very old and serves our purpose but not sure I would recommend because there are newer places nearby and that’s more to everyones liking:/ Samantha was very helpful! thank you!

Heather L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin C. 
Clasificación:
3.0

Inside cab was dirty Cargo area had trash from previous users

GREGORY N. 
Clasificación:
4.0

Truck only got 7 mpg on the highway and steering was terrible. Pulled hard to the right

Brandon C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Ramon M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL L. 
Clasificación:
4.0

Aim for excellence by ensuring trucks (1) ARE clean & sanitized after other customers, (2) dolly is secured when customer did not use (3) turn off radio (4) although everything is manual, please explain how to use buttons for air, wipers, & radio for those of us who are challenged. Gracias.

SUSANA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peggy J. 
Clasificación:
5.0

No improvement needed. Service was outstanding, Samantha Fernandez was very polite and helpful. I was dropping off trailer and she made it very easy. I also noticed how helpful and patient she was with customers in front of me. I wish all services were handled that professionally.

ROBERT A. 
Clasificación:
3.0

The drop off process was terrible. Could not drop off off without an extra charge. Tried to call service center and I was on hold for 20 minutes then someone transferred me to another and hold Q that was another 10 minutes and then I got a bill for $20 in the meantime. I don't understand the extra charges. The man was standing right thereChecking in returns and you charge me for after hours charge. I disagree

JAMES B. 
Clasificación:
5.0

There were no instances of improvement needed.

CHARLEY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Esiquiel G. 
Clasificación:
1.0

I was told after the truck was dropped off with the same amount of gas we started with which was half a tank that it was our responsibility to report the mileage and where the gas was on the gauge.. because we didn't do that we were charged extra to fill up the tank a gas which is totally wrong. I've been to other locations and they get the mileage and the gas tank reading and when I brought it back from the other location they verified it. I will definitely tell everyone two stay away from that location when at all possible

John D. 
Clasificación:
1.0

I was scheduled to pick up my truck at 4344 S. Padre Island Dr. Corpus Chisti TX, but when I got there was told that the vehicle was at another location 1201 N. Chaparral about 10 minutes away. I asked if truck could be brought to the original location and was told no! While on my way to 2nd location, finally got a call that it was there not where I had gone to.

Jorge J. 
Clasificación:
5.0

Have the equipment that was reserved at the center it was reserved for. Maybe if it is reserved and someone choses to keep it longer impacting the next person, there should be a penalty and the inconvenienced customer gets a discount. The staff was great!

Daelin M. 
Clasificación:
4.0

I wish they didnt charge milage starting from location because our location didnt have equipment

ANNA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELINDA B. 
Clasificación:
3.0

El cliente no dejó un comentario.

OLGA P. 
Clasificación:
1.0

Customers service representatives was very rude and unwelcoming. I was trying to explain to her that I had a auto transport trailer to check in to help another customer that she was telling then they didn't have a auto transport to rent them. She was loud and rude to me.

GLORIA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael J. 
Clasificación:
3.0

Hook up was good. I was told the rental price was included with my truck but had to pay an addition

Stephanie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alice B. 
Clasificación:
1.0

Trash customer service, horrible manager

MICHAEL I. 
Clasificación:
2.0

Get someone in the office who knows what they are doing and who's friendly and can explain the prices better.

MATTHEW WESTLE M. 
Clasificación:
3.0

Reservation are done so everything is ready and in order when customer arrives. This was not the case for my reservation but once everything was gather, it was a quick exchange.

Jacqueline A. 
Clasificación:
4.0

Nothing custom service was great

JEFFERSON P. 
Clasificación:
5.0

Hallways are a little narrow and couldn't fit the sofa in the room but other than that it was a great experience.

MICHAEL Y.  |  Overall Experience 
Clasificación:
1.0

The door was broken and the stairs winded us.

Oscar R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ALFONSO L. 
Clasificación:
5.0

Nothing. This is the only U-Haul loca

Melissa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MYRON A. 
Clasificación:
1.0

Called in a reservation for an appliance dolly, it took the clerk half an hour to figure it was an appliance dolly not a towing dolly. Then, when I tried to pay their card reader wasn't working but the clerk managed to charge me, 1 hr later finally I was heading out. Came back next day to return it and the clerk took her time to finally take care of my return went through it and she said it was returned. Then on Tuesday some called me asking for me to return it! Explained to the caller I have returned it the next day on Sunday before noon. She was shocked with my answer and almost wanted for me to swear by God I did. As a cherry on top today, I get an email from uhaul collections because they said I didn't pay! Seriously? I'm a doctor, I'm not going to runaway for less than 11 dollars! Worst experience ever by far!

FELIPE C. 
Clasificación:
3.0

The trailer I needed was not available even though the website said it was, it was no big deal though because the person who helped me got a different style trailer that worked just fine for us.

ROBERT K. 
Clasificación:
5.0

The only thing I didn't like was that I was able to order a truck from a close location to were I was moving but had to go to the other side of town to pick up the truck. The web om the drop down even when it was not at that location.

LAWRENCE W. 
Clasificación:
3.0

The location was fine but the vehicle was not cleaned and or DISINFECTED ESPECIALLY DUE TO COVID PRECAUTIONS; we were made to wear a mask inside the building but the vehicle was not cleaned or maintained? Makes no sense. There was a dingy smell and white substance in the vents and on the electric window buttons, the tire pressure light was on and it also was in need of an oil change , when we picked it up.

Sylvester T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio L. 
Clasificación:
5.0

Great assistance provided at pickup and drop off

STANLEY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM STEWART N. 
Clasificación:
5.0

Awesome staff.

STEPHANIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul T. 
Clasificación:
2.0

Customer service rep was playing loud explicit music. Environment or service rep was not welcoming at all. Process was completely rushed.

JAMES L. 
Clasificación:
5.0

Excellent customer service

DERK S. 
Clasificación:
5.0

Employees did an excellent job from beginning to end! I'll definitely be back again!

JIMMY G. 
Clasificación:
5.0

The guy that help was great !! Would recommend this location to all my family and friends 👍

BEATRICE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MURPHY III C. 
Clasificación:
3.0

Needing our deposit back.

Leslie B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marlin T. 
Clasificación:
2.0

I ordered a dolly with this pick up.. but they forgot to give it to me. Didnt realized until I had driven away and stopped at my location for loading

Eseil H. 
Clasificación:
2.0

Don't leave store keys in the rental vehicle

MARCUS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA M. 
Clasificación:
5.0

Excellent customer service!

DERK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tammy H. 
Clasificación:
4.0

The truck air conditioning went out and I drove for 6 hours without cold air. I called uhaul early in the drive and was told it would be “multiple hours” so I kept going. An hour before I was going to stop I called the uhaul roadside assistance and it still took 6 hours until it was repaired. I had to stay awake late (11 pm) in order to wait for the repairman to finish before getting up early the next day and driving another 12 hours.

Brian D. 
Clasificación:
4.0

El cliente no dejó un comentario.

jerry D. 
Clasificación:
1.0

I rented this 6Ã-12 trailer to transport a small Bobcat loader. Unfortunately the trailer opening did NOT accommodate my 5.5 ft wide needs. I was also required to purchase an adapter for the trailer lights. But once I realized your trailer wouldn't work for me, I had to rent a different trailer for twice the price. But hallelujah, it didn't need an adapter. The money I spent at Uhaul was a 100% waste because you advertised a 6Ã-12 trailer with ramp. And your owner/agent could not have cared less. Way to go Samantha! You just got another F in customer service.

MATTHEW H. 
Clasificación:
5.0

The staff was very friendly and helpful. Because of their help I was able to rapidly complete my assignment. Gracias

JAMES Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

ZASHKA S. 
Clasificación:
5.0

I've used Uhaul numerous times so this experience wasn't new to me. The location works well for me and they have anything I would ever need to move my things.

Jason R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PERA M. 
Clasificación:
5.0

Continue the excellent service.

Juan T. 
Clasificación:
5.0

Make sure the trailer hitch is tightly attached to the ball.

DENNIS C. 
Clasificación:
5.0

Like the pickup location, have more than one attendant on weekends.

octavio F. 
Clasificación:
5.0

El cliente no dejó un comentario.

BEVERLY Z. 
Clasificación:
5.0

Have 2 workers

Richard R. 
Clasificación:
5.0

I returned in La Vernia Tx before the time it was due but waited for agent to verify and make call. By that time after all the waiting I was charged an extra day which I should not have been charged. Please assist with this matter. Gracias

CLARA G. 
Clasificación:
5.0

The staff at this location is always very friendly and I will continue to rent trailers from y'all in the future. Amazing service and clean equipment.

MELISSA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

CLINTON S. 
Clasificación:
4.0

Make it easier to hook up a trailer by having them positioned and ready to go.

Cesar B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cesar B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Lorraine M. 
Clasificación:
5.0

Person that help me was very professional and helpful.

Thomas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA T. 
Clasificación:
4.0

Just have some working during the Holidays, pay them Holiday Pay or Overtime. Because returning a truck at night there is very dangerous and difficult when noboby is working. Thanks.

IGNACIO M. 
Clasificación:
5.0

I have always used U haul services and will continue to do so. Thank You Kevin Robbins19433@gmail.com

kevin r.  |  First Impressions 
Clasificación:
3.0

My things got wet . Mattress and lots of boxes and items were damaged .. irreplaceable items..

Joann A.  |  Overall Experience 
Clasificación:
3.0

To begin with the area is not well marked to know where to access the locker. Then it said street access on the website but its up a flight of stairs . Sooo to get to my locker its up a flight if stairs take 5 steps go down 2 steps take 2 steps go up 2 steps so theres no way to get a cart to my storage locker!! This is extremely inconvenient.

Amy G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S.  |  Online Move In 
Clasificación:
5.0

I cannot remember the young mans name that helped me but he was a very nice man. He explained everything to me in a way that was easy for me to understand. He made the whole transaction go quickly and very easily. I hope in the future that I am able to deal with him again.

Todd S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

CRAIG T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcela B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

andre c.  |  Overall Experience 
Clasificación:
5.0

Well maintained and staffed. Very useful for our move.

John H.  |  Overall Experience 
Clasificación:
5.0

The staff at the Uhaul facility on N. Chaparral are very friendly and helpful. When homeless people hang around or loiter in the premises, the staff was quick to respond when I felt uncomfortable. Thanks for everything.

CONNIE M.  |  Overall Experience 
Clasificación:
5.0

Everything was excellent. Employees were very Helpful. Don't know what we would have done without a storage unit for a short time. While we got moved into our Apartment. Thank you. Charles and Linda Pointer.

Charles P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeff H.  |  Overall Experience 
Clasificación:
5.0

very smooth move-in. Representative most helpful, facility in good shape.

John H.  |  First Impressions 
Clasificación:
5.0

I always recieve excellent service from U-Haul. been using for years.

kevin r.  |  Overall Experience 
Clasificación:
5.0

EXCELLENT INFORMATIVE AND VERY HELPFUL SERVICE I ALWAYS USE U HAUL

kevin r.  |  First Impressions 
Clasificación:
2.0

I paid for the 24 hr access but in the 7 different times I tried to access my unit the key card failed. I had the attendant redo my access twice but to no avail. 24 hr Rip Off!

Robert G.  |  Overall Experience 
Clasificación:
2.0

The security was the worst I have ever seen. The door never worked properly. There were times the door was not secure at all. I had two large units. I asked Casandra about the door many times. Nada

Edward K.  |  Overall Experience 
Clasificación:
5.0

We are renting two storage units, and had to return a 20-ft. truck. From beginning to end, your staff went above and beyond in helping ensure there were no problems. And, they we so nice to us!

Keith R.  |  First Impressions 
Clasificación:
5.0

Staff up front very friendly.

WILLIAM H.  |  Overall Experience 
Clasificación:
5.0

Storage rooms were exactly the size I needed and we'll maintained. Service was quick and informative.

Cesar M.  |  First Impressions 
Clasificación:
4.0

The staff were friendly, and the facilities were sufficient. My only concern was that the storage unit was so far back into a maze of units that I felt a little uncomfortable going back there.

Brenda E.  |  Overall Experience 
Clasificación:
4.0

Everything went smoothly and I couldn't be happier

kevin m.  |  First Impressions 
Clasificación:
5.0

Great staff and am still a customer for a long time

MArk F.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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