The drop off process was terrible. Could not drop off off without an extra charge. Tried to call service center and I was on hold for 20 minutes then someone transferred me to another and hold Q that was another 10 minutes and then I got a bill for $20 in the meantime. I don't understand the extra charges. The man was standing right thereChecking in returns and you charge me for after hours charge. I disagreeJAMES B.
Customer Reviews for U-Haul Moving & Storage at N Chaparral
Corpus Christi, TX 78401
(@ End Of I-37)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
There were no instances of improvement needed.CHARLEY W.
El cliente no dejó un comentario.Esiquiel G.
I was told after the truck was dropped off with the same amount of gas we started with which was half a tank that it was our responsibility to report the mileage and where the gas was on the gauge.. because we didn't do that we were charged extra to fill up the tank a gas which is totally wrong. I've been to other locations and they get the mileage and the gas tank reading and when I brought it back from the other location they verified it. I will definitely tell everyone two stay away from that location when at all possibleJohn D.
I was scheduled to pick up my truck at 4344 S. Padre Island Dr. Corpus Chisti TX, but when I got there was told that the vehicle was at another location 1201 N. Chaparral about 10 minutes away. I asked if truck could be brought to the original location and was told no! While on my way to 2nd location, finally got a call that it was there not where I had gone to.Jorge J.
Have the equipment that was reserved at the center it was reserved for. Maybe if it is reserved and someone choses to keep it longer impacting the next person, there should be a penalty and the inconvenienced customer gets a discount. The staff was great!Daelin M.
I wish they didnt charge milage starting from location because our location didnt have equipmentANNA V.
El cliente no dejó un comentario.MELINDA B.
El cliente no dejó un comentario.OLGA P.
Customers service representatives was very rude and unwelcoming. I was trying to explain to her that I had a auto transport trailer to check in to help another customer that she was telling then they didn't have a auto transport to rent them. She was loud and rude to me.GLORIA V.
El cliente no dejó un comentario.Michael J.
Hook up was good. I was told the rental price was included with my truck but had to pay an additionStephanie K.
El cliente no dejó un comentario.Alice B.
Trash customer service, horrible managerMICHAEL I.
Get someone in the office who knows what they are doing and who's friendly and can explain the prices better.MATTHEW WESTLE M.
Reservation are done so everything is ready and in order when customer arrives. This was not the case for my reservation but once everything was gather, it was a quick exchange.Jacqueline A.
Nothing custom service was greatJEFFERSON P.
Hallways are a little narrow and couldn't fit the sofa in the room but other than that it was a great experience.MICHAEL Y. | Overall Experience
The door was broken and the stairs winded us.Oscar R. | Overall Experience
El cliente no dejó un comentario.ALFONSO L.
Nothing. This is the only U-Haul locaMelissa M.
El cliente no dejó un comentario.MYRON A.
Called in a reservation for an appliance dolly, it took the clerk half an hour to figure it was an appliance dolly not a towing dolly. Then, when I tried to pay their card reader wasn't working but the clerk managed to charge me, 1 hr later finally I was heading out. Came back next day to return it and the clerk took her time to finally take care of my return went through it and she said it was returned. Then on Tuesday some called me asking for me to return it! Explained to the caller I have returned it the next day on Sunday before noon. She was shocked with my answer and almost wanted for me to swear by God I did. As a cherry on top today, I get an email from uhaul collections because they said I didn't pay! Seriously? I'm a doctor, I'm not going to runaway for less than 11 dollars! Worst experience ever by far!FELIPE C.
The trailer I needed was not available even though the website said it was, it was no big deal though because the person who helped me got a different style trailer that worked just fine for us.ROBERT K.
The only thing I didn't like was that I was able to order a truck from a close location to were I was moving but had to go to the other side of town to pick up the truck. The web om the drop down even when it was not at that location.LAWRENCE W.
The location was fine but the vehicle was not cleaned and or DISINFECTED ESPECIALLY DUE TO COVID PRECAUTIONS; we were made to wear a mask inside the building but the vehicle was not cleaned or maintained? Makes no sense. There was a dingy smell and white substance in the vents and on the electric window buttons, the tire pressure light was on and it also was in need of an oil change , when we picked it up.Sylvester T.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.Antonio L.
Great assistance provided at pickup and drop offSTANLEY R.
El cliente no dejó un comentario.WILLIAM STEWART N.
Awesome staff.STEPHANIE S.
El cliente no dejó un comentario.Paul T.
Customer service rep was playing loud explicit music. Environment or service rep was not welcoming at all. Process was completely rushed.JAMES L.
Excellent customer serviceDERK S.
Employees did an excellent job from beginning to end! I'll definitely be back again!JIMMY G.
The guy that help was great !! Would recommend this location to all my family and friends ðŸ‘BEATRICE R.
El cliente no dejó un comentario.MURPHY III C.
Needing our deposit back.Leslie B.
El cliente no dejó un comentario.Marlin T.
I ordered a dolly with this pick up.. but they forgot to give it to me. Didnt realized until I had driven away and stopped at my location for loadingEseil H.
Don't leave store keys in the rental vehicleMARCUS D.
El cliente no dejó un comentario.MELISSA M.
Excellent customer service!DERK S.
El cliente no dejó un comentario.Charles R.
El cliente no dejó un comentario.Tammy H.
The truck air conditioning went out and I drove for 6 hours without cold air. I called uhaul early in the drive and was told it would be â€œmultiple hoursâ€ so I kept going. An hour before I was going to stop I called the uhaul roadside assistance and it still took 6 hours until it was repaired. I had to stay awake late (11 pm) in order to wait for the repairman to finish before getting up early the next day and driving another 12 hours.Brian D.
El cliente no dejó un comentario.jerry D.
I rented this 6Ã-12 trailer to transport a small Bobcat loader. Unfortunately the trailer opening did NOT accommodate my 5.5 ft wide needs. I was also required to purchase an adapter for the trailer lights. But once I realized your trailer wouldn't work for me, I had to rent a different trailer for twice the price. But hallelujah, it didn't need an adapter. The money I spent at Uhaul was a 100% waste because you advertised a 6Ã-12 trailer with ramp. And your owner/agent could not have cared less. Way to go Samantha! You just got another F in customer service.MATTHEW H.
The staff was very friendly and helpful. Because of their help I was able to rapidly complete my assignment. GraciasJAMES Y.
El cliente no dejó un comentario.ZASHKA S.
I've used Uhaul numerous times so this experience wasn't new to me. The location works well for me and they have anything I would ever need to move my things.Jason R. | First Impressions
El cliente no dejó un comentario.PERA M.
Continue the excellent service.Juan T.
Make sure the trailer hitch is tightly attached to the ball.DENNIS C.
Like the pickup location, have more than one attendant on weekends.octavio F.
El cliente no dejó un comentario.BEVERLY Z.
Have 2 workersRichard R.
I returned in La Vernia Tx before the time it was due but waited for agent to verify and make call. By that time after all the waiting I was charged an extra day which I should not have been charged. Please assist with this matter. GraciasCLARA G.
The staff at this location is always very friendly and I will continue to rent trailers from y'all in the future. Amazing service and clean equipment.MELISSA M.
El cliente no dejó un comentario.CLINTON S.
Make it easier to hook up a trailer by having them positioned and ready to go.Cesar B.
El cliente no dejó un comentario.Cesar B.
El cliente no dejó un comentario.Lorraine M.
Person that help me was very professional and helpful.Thomas D.
El cliente no dejó un comentario.JOHN G.
El cliente no dejó un comentario.CYNTHIA T.
Just have some working during the Holidays, pay them Holiday Pay or Overtime. Because returning a truck at night there is very dangerous and difficult when noboby is working. Thanks.IGNACIO M.
El cliente no dejó un comentario.DANDRIDGE B.
Young man came out to welcome me, he wore a mask and also walked the equips. with me to insure no damage as well as looked at odometer and fuel. He was in uniform and top notch! He showed he cared and was very professional. You need more like himDINO C.
The windows and mirrors could have used a cleaning but other than that an excellent rental experience.MANFRED R.
El cliente no dejó un comentario.Miguel T.
El cliente no dejó un comentario.john P.
Custom service was wonderful.JORGE F.
Don't change the entire reservation! Don't lie to your customers! Don't cheat your customers! Don't say you gave documents you did not! Don't steal the customers money!!!WENNDI M.
I have always used U haul services and will continue to do so. Thank You Kevin Robbins19433@gmail.comkevin r. | First Impressions
My things got wet . Mattress and lots of boxes and items were damaged .. irreplaceable items..Joann A. | Overall Experience
Rented a tow dolly for my Sons Jeep. The front tires did not fit within the wells. I was offered two options. Go with it or upgrade to a car hauler. I was ready for the upgrade but there was no one to help us load the Jeep. I was stuck with a front tire half in the well and half on the fender from Corpus to Galveston.Allan B.
El cliente no dejó un comentario.John D.
El cliente no dejó un comentario.Michael T.
Great service and staff was very professionalGUY N.
I was charged for something that was not my fault..! Uhaul representatives made errors on my reservation. Other representatives tried to correct the errors with equipment I could not use, and did not reserve. I am an individual being penalized by a multi billion dollar corporation, and that is a poor resolution..TERRANCE J.
The associates were very nice and checked my equipment in quickly. However the organization of the lot was horrible. There wasn't a space to pull in and unhook the trailer we rented and they had to move two vehicles so we had a space to leave the lot. We were the only ones there on a Sunday and there could have been plenty of space for customers if the lot was organized better.Whitney E.
El cliente no dejó un comentario.Jacob H.
El cliente no dejó un comentario.JOHN B.
I would not recommend U-Haul to anyone. My moving experience was horrific. I had a reservation to pick up a truck at 1:30 PM. I called U-Haul to let them know I was running a few minutes late to pick up the truck, but I knew the facility was open until five. It was only at that moment during the call, that I was told that my reservation was changed to a completely different location which closed at 1:30. I was never notified In any method that this had happened. If I had not of called, I would not have known. I thought this was the poorest of service that anyone could think of. I will never rent from U-Haul again.Crystal A.
El cliente no dejó un comentario.JONATHAN F.
Very HelpfulREYNALDO M.
El cliente no dejó un comentario.Ronald B.
Easy pick up and drop off, helpful employees.Oscar Z.
El cliente no dejó un comentario.Reynaldo G.
El cliente no dejó un comentario.MAYRA S.
El cliente no dejó un comentario.ROBERT C.
To begin with the area is not well marked to know where to access the locker. Then it said street access on the website but its up a flight of stairs . Sooo to get to my locker its up a flight if stairs take 5 steps go down 2 steps take 2 steps go up 2 steps so theres no way to get a cart to my storage locker!! This is extremely inconvenient.Amy G. | Online Move In
El cliente no dejó un comentario.LEONARDO C.
El cliente no dejó un comentario.Martin R.
El cliente no dejó un comentario.Michael S. | Online Move In
My reservation was for a 6-12' trailer and a dolly. The trailer was to arrive at 8:00am, so I made my reservation for 10:30 am to give them plenty of time to inspect and service the trailer for my 500 mile one way trip. Upon arriving the guy informed me that there was no dolly at this location, but did not offer any help in locating a store with a dolly...that was another hour of my day wasted of my busy day finding a dolly which was on my reservation. After asking him if the trailer had been serviced, he looked at me, kicked the tires and said "they look good". Pretty sure that there is an inspection upon reception of equipment, correct? That is the reason for the "poor" evaluation. My safety was not in consideration.ANTHONY W.
I confirmed a dolly (twice), and when I came to pick up the truck the dolly was not available for use, so I ended up having to purchase a dolly. That being said, the truck was in good condition.Gage K.
Great service and quick!!!Tommee L.
El cliente no dejó un comentario.JESUS ANTONIO N.
El cliente no dejó un comentario.KARINA R.
El cliente no dejó un comentario.ALLEN B.
El cliente no dejó un comentario.Fancis H.
El cliente no dejó un comentario.David A.
El cliente no dejó un comentario.Justin K.
Dropped off at night. Very easy.terry S.
I cannot remember the young mans name that helped me but he was a very nice man. He explained everything to me in a way that was easy for me to understand. He made the whole transaction go quickly and very easily. I hope in the future that I am able to deal with him again.Todd S. | First Impressions
El cliente no dejó un comentario.CRAIG T. | Overall Experience
El cliente no dejó un comentario.Marcela B. | Overall Experience
El cliente no dejó un comentario.andre c. | Overall Experience
Well maintained and staffed. Very useful for our move.John H. | Overall Experience
The staff at the Uhaul facility on N. Chaparral are very friendly and helpful. When homeless people hang around or loiter in the premises, the staff was quick to respond when I felt uncomfortable. Thanks for everything.CONNIE M. | Overall Experience
Everything was excellent. Employees were very Helpful. Don't know what we would have done without a storage unit for a short time. While we got moved into our Apartment. Thank you. Charles and Linda Pointer.Charles P. | Overall Experience
El cliente no dejó un comentario.Jeff H. | Overall Experience
very smooth move-in. Representative most helpful, facility in good shape.John H. | First Impressions
I always recieve excellent service from U-Haul. been using for years.kevin r. | Overall Experience
EXCELLENT INFORMATIVE AND VERY HELPFUL SERVICE I ALWAYS USE U HAULkevin r. | First Impressions
I paid for the 24 hr access but in the 7 different times I tried to access my unit the key card failed. I had the attendant redo my access twice but to no avail. 24 hr Rip Off!Robert G. | Overall Experience
The security was the worst I have ever seen. The door never worked properly. There were times the door was not secure at all. I had two large units. I asked Casandra about the door many times. NadaEdward K. | Overall Experience
We are renting two storage units, and had to return a 20-ft. truck. From beginning to end, your staff went above and beyond in helping ensure there were no problems. And, they we so nice to us!Keith R. | First Impressions
Staff up front very friendly.WILLIAM H. | Overall Experience
Storage rooms were exactly the size I needed and we'll maintained. Service was quick and informative.Cesar M. | First Impressions
The staff were friendly, and the facilities were sufficient. My only concern was that the storage unit was so far back into a maze of units that I felt a little uncomfortable going back there.Brenda E. | Overall Experience
Everything went smoothly and I couldn't be happierkevin m. | First Impressions
Great staff and am still a customer for a long timeMArk F. | Overall Experience
Great service. Secure storage.Ronald J. | Overall Experience
The large price increase without any additional benefit caused us to cancel our service. The "secure" door could just be pulled open without access card.hallways were just swept into roomsJASON P. | Overall Experience
Additional Services at this Location
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