Comentarios del cliente para U-Haul Moving & Storage at N Chaparral

General Manager herself of major location personally expedited my return and unhitched and moved the trailer. Excellent service!

Cassandra L assisted me with my return. She was very nice and professional and very empathetic with me. Great Job Cassie!

Quick and easy, had no hassles renting the Uhaul

Have enough vehicles at all locations so customer does not have to drive further than necessary. People living at the south part of Corpus must travel all the way to the north downtown area to rent a vehicle. There was a vehicle located on staples south of Saratoga, tried to rent for 4 hrs but employee stated vehicle was already taken, yet from the time I tried to rent it at 10:30am to 5pm, the vehicle still sat on the same location, not moved at all. Was the vehicle just for advertisement because I sure couldn't rent it.

Make sure that all of the older model trailers are either reconditioned or replaced. We were transporting $500,000 worth of animation artifacts and artwork and one of the boxes was damaged due to trailer leakage.

This was the best uhaul location I ever been too the owner was awesome ?? made our trip wonderful for kindness and so helpful

Keep up the good work!!!

Great service Great people. I will continue to use this location. They make it so easy. Thank you to the straff Robert Trevino

very smooth move-in. Representative most helpful, facility in good shape.

I was given a trailer with parts that didn’t work. 2 hours outside of my pick up location, a gentleman stopped us on the interstate to let us know the tow straps were off of the tires. My friend and I reapplied them and didn’t have any issues until the last day of the drive where one fell off again. I contacted this location and was told the ratchets are probably broken and to inform the drop off location. I was refunded money, which I appreciate. The gentleman at the drop off location said the ratchets were bent and he was surprised the pick up location missed that as he was able to see it as soon as he walked up to look at them.

All was quick, easy and good

So very helpful and efficient!

no uhaul recommendation from me - I work for government 31 yrs this is unprofessional and intent to pass this on to my business associates asap look wayne from corporate was only person that was professional and helpful general manager in corpus what rude and uninterested in my situation

Great Customer Service...

When I will need the services of U-Haul equipment I will take all my needs to this location. Great facility.

I would really like to get some money back or something. Every time I turned on the A/C it would spit water from the bottom of the passenger and driver floor board and some times out of the passenger air vents. When I got out and told the lady at return I said I want to show you something and she said the A/C yea we know. Well to me that should be don’t rent it until it’s fixed but I guess U-Haul is different and desperate for every rental.

Great service.

I thought the Chaparral location was wonderful!!! I called the Crosstown and Port store first. I asked for the smallest box truck with a ramp. The person I spoke to said that Uhaul trucks don't have ramps. I said I have rented them with ramps from Uhaul. He said they didn't have ramps. I called the Chaparral location after that.

Friendly, Great customer service. Helped me unhook and check the trailer in.

I always recieve excellent service from U-Haul. been using for years.

I was immediately welcomed and serviced. I was in and out within 10 minutes.

None . . . exceptional customer service; assisted in every way needed. Thank you Corpus Christi Downtown UHaul!

My experience with uhaul was on point .great costumer service .

Truck was uncomfortable ,was only a third into our trip and had a two hour delay for a faulty tire. Top speed for interstate was 70 and that was pushing the truck. Best mileage for a 10ft truck was 12mpg.

EXCELLENT INFORMATIVE AND VERY HELPFUL SERVICE I ALWAYS USE U HAUL

The drop of location in Palestine saw you were charging me for gas and I picked up the truck with 1/2 tank and returned it a little more than1/2 tank. She acted like she fixed it and told me you would sent a receipt. She did not correct the problem and you stole $48.88 from me . I am waitiñg on your rectifying the situation.

Awesome costumer service!!

Made to feel welcomed. Plus I was scheduled to use a different location and the employee was able to get me 4 miles to my home for move in and that my friends means cheaper mileage plus less expensive. Thanks Uhaul.

Angelita was very courteous and friendly. Smoothly Handled equipment turn. Very pleasant person. Inside “store” was extremely clean, orderly and materials were very neatly arranged and organized. Excellent experiences overall.

I'm horrible with names but We would like to express how awesome the representative was from the time we walked into the store..to a phone call I had placed to her and especially the return of the equipment. She was helpful, knowledgeable and tolerant being as she had just locked up at the same time we pulled in for the return. She's the real MVP...very greatly appreciated her! I hope she sees this..it's good for people to feel the good and not just the negative. Thanks again!!

Extra staff on weekends.

I paid for the 24 hr access but in the 7 different times I tried to access my unit the key card failed. I had the attendant redo my access twice but to no avail. 24 hr Rip Off!

I was lied to about the price and by the people when I returned the van! I always rent from U-Haul but I will never again and will not recommend! I will reach out to management for help, but I think I am done with U-Haul

Angelica the worker was awesome & friendly!!!

Cassandra was a blast! Helped get us a storage unit, return our U-Haul rental and was great the whole time. Love the service here.

The security was the worst I have ever seen. The door never worked properly. There were times the door was not secure at all. I had two large units. I asked Casandra about the door many times. Nothing

very friendly, knowledgeable staff, good stock of supplies. very efficient

Very nice facility with a large amount of vehicles to chose from.

They were of no help to the above problems, And still have not received a phone call for the issues

When I got to the original drop off location on my contract I was turned away but not until I filled the gas tank at his station. As I was trying to turn in the keys I was informed that I could not drop off at the location because it was full. I was then told I should have received an email and a text to inform me of the changes. I did not. I then had to send my ride share away so I could drive the truck to a different location a few miles away to drop it off. After dropping it off it took longer for a ride share to get there due to a cancelled ride.

Work out the kinks for picking up tricks after hours. Was told my DL couldn't be verified because the picture wasn't clear but it was. I had to wait to pick up the truck the next day which was a huge inconvenience. It wasn't the locations fault though, they were awesome! Customer service was on point!

Poor customer service, little to no effort to resolve minor problems and customer questions. Office had large leak on ceiling over main desk with water draining down onto floor and desk. Truck interior was very dirty when I picked it up.

Parking lot was full when I dropped off the truck but not at all their fault.

Fender came loose while using it other than that everything was great

I originally went to a different location to pickup the truck I selected, however they said my reservation is transfer to this location because there's no truck at my original location. Only 1 call attempt were made (it was a missed call) to notify me without any other form of communication, thus I wasted time traveling to the wrong location.

No improvements needed.

Disabled trailer was delivered to location by tow truck and driver.

We are renting two storage units, and had to return a 20-ft. truck. From beginning to end, your staff went above and beyond in helping ensure there were no problems. And, they we so nice to us!

excellent professional service on short notice as i did not make any reservation for rental. I have rented many times in the past and always been very pleased with the friendly service moved from New Hampshire to Corpus Christi Texas 2 years ago , and very pleased with the free first month storage unit until i found appropriate housing

Rental rate was 2 X what I would reasonable expect to pay, actually purchased our own trailer so we could avoid Uhaul in the future

Quick and professional service

App sucks. It wouldn’t show me my order on the day of. Somehow got booked twice and charged multiple times for reservation. Also online when you selected 8:00 am pickup it kept switching to 8:00 pm pickup. Too many bugs in the software.

Staff up front very friendly.

Storage rooms were exactly the size I needed and we'll maintained. Service was quick and informative.

The staff were friendly, and the facilities were sufficient. My only concern was that the storage unit was so far back into a maze of units that I felt a little uncomfortable going back there.

Everything went smoothly and I couldn't be happier

Great staff and am still a customer for a long time

Great service. Secure storage.

The large price increase without any additional benefit caused us to cancel our service. The "secure" door could just be pulled open without access card.hallways were just swept into rooms