Very friendlyEddy H.
Customer Reviews for U-Haul Moving & Storage at Michigan Rd
Indianapolis, IN 46228
(N Of Kessler and close to 60th St)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento para vinos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The rep at the counter Derrick was very pleasant. He was very helpful , friendly. Made my check-in easy. Thank you!Kenya D.
Customer did not leave a comment.ty R.
Quick to get in and out with the right trailer I was looking for .PHILLIP B.
Customer did not leave a comment.bayu A.
Prompt service. Knowledgeable staff. I was able to pick up the trailer a day early.Brian D.
Fuel level was not reported accurately, short by 1/8.Jaymes C.
Friendly, helpful staff at the store. Excellent customer serviceTimothy L.
Customer did not leave a comment.Craig B.
Friendly and helpful staff.Seth M.
Al the staff was very friendly and professional and got me on my way quickly!shenaa J.
Customer did not leave a comment.Melinda W.
Customer did not leave a comment.Ken K.
My experience was not a good one â€“ â€“ the staff seem preoccupied with their phones and ordering lunch and doing other things rather than taking care of the customers. I arrange the one-way move and had to come back to Indianapolis to drop off the trailer because the paperwork was done incorrectly, a major inconvenience for me as I was an hour away. The store manager was too busy to take care of my issue, and refund me one day rental for my pain and suffering, an apology would've been nice since they screwed up my paperwork.Douglas M.
Customer did not leave a comment.JOSEPH H.
Customer did not leave a comment.Abisoye A.
The young lady at the counter was not engaging or friendly nor did she once look at me. But the service was great and the store was modern and clean. The guy that unhooked me was very helpful. He flagged me down right away.Jane M.
Customer did not leave a comment.ASHLEE M.
Fast courteous value for dollars paid.Patrick H.
Customer did not leave a comment.Kendall H.
Staff was helpful and had the truck ready on time.Jacob N.
Cup holders were stick because someone spilled drinks in them, shattered mirror and Christmas bulbs all over the ramp and inside trailer. I had to clean up the mirror and bulbs before I even loaded up family products.PHYLLIS L.
Customer did not leave a comment.eboni H.
Staff was courteous and professional. I have no complaints.siva C.
Customer did not leave a comment.ronnie M.
Customer did not leave a comment.Cheryl W.
Customer did not leave a comment.Chris G.
Customer did not leave a comment.Beck B.
Customer did not leave a comment.Tamara R.
My issue was not with the employees of this location. They were friendly and helpful. My issue was with the overall mechanical condition of the truck. The driver's door did not shut properly so I had to drive listening to the wind howl through a finger size gap. The power steering was either low on fluid or the pump was on its was out as trying to turn at low rpms in parking lot or gas stations had to be done with arm strength. Also I believe it was low on oil the entire time I had it as the oil pressure idling was less than 50% of what it was going down the road. The check oil light came on as I was turning into the location to return the truck.Brian W.
I rented a cargo van from this location and upon entering the vehicle there was a very pungent smell of animal urine. It smelled bad, but I had a huge job to do so I rolled the windows down for breathable, fresh air and overlooked it. Upon loading the vehicle with my equipment I noticed the back covered in animal hair. Yuck. Like I said, I had stuff to do so at this point I'm not taking it back bc I'm on a time crunch.. I load the vehicle and take off. When I'm at the event I try to open the side sliding door and it is jammed. I have to crawl inside of the vehicle and use my body weight to push out on the door while pulling it openâ€¦.every time â€¦ the door is closed it jams. On the second day I am unloading the vehicle and I spy with my little eye a cockroach and I am 10000 percent sure that it didn't come from me or my equipment. From the condition of the van, I am sure there a critters and creatures of all sorts in there. I returned it early, as soon as possible because I didn't want my stuff in there any longer than necessary. This is my first and last experience with uhaul.. 0/10 recommend this location. I paid $150 for a vehicle that had bugs and a malfunctioning door.Martiana S.
Customer did not leave a comment.Cyndy W.
I was surprised at not having "jacks" for the tongue. It made a normal one person activity to connect and disconnect into a two person activity.Larry M.
Customer did not leave a comment.Charles S.
Customer did not leave a comment.Kenny P. | Overall Experience
The tire pressure light was on. Ride kind of rough. But employees customer service was very goodSherry J.
Customer did not leave a comment.ALVARO M.
Customer did not leave a comment.TRACY A.
The truck was hard to drive and made noise...not in good condition at all but for the quick use, it served it purposeTekisha C.
Customer did not leave a comment.Dan G.
Customer did not leave a comment.Andrew F.
Customer did not leave a comment.Saul M.
Customer did not leave a comment.David E.
Everything was goodThomas S.
Easy access, pro staff.Robert F.
Customer did not leave a comment.Andrew K.
Customer did not leave a comment.gerard J.
You all have a record of my experience. The employees that I dealt with at this location were unfriendly, did not ask or even offer if I needed any instructions on operating the truck. Thankfully I have driven uHaul trucks in the past, but it had been several years.SUSAN S.
Heat was coming from under the hood so hot sometimes i had to take my foot off the gas pedal.to get relief ither then that it was fineGwendolyn C.
Customer did not leave a comment.Chad U.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.Jeff W.
Customer did not leave a comment.Nathan D.
Improve the wait time. Other than that, everything was great!Elena H.
The staff was fantastic! Check-in was fast and easy, I was out quickly, got my moving done an returned the equipment. The return process was just as fast and easy!Derrell B.
Always have a good experience at this location. Tried another on Keystone Avenue and it was not goodTeresa S.
The truck had unseen damage I was not informed of this the fender flew off I was frantic thinking I did something wrongPenny C.
Clean the equipment before rentalJulio P.
I keep getting receipts with my name and contact info on them, but I'm not booking them. I have canceled my uhaul account, and you are STILL letting people make reservations under my closed account.Toby W.
Customer did not leave a comment.Nathan B.
Customer did not leave a comment.Sarah S.
I wound up working with both of the young men who were in the office on Sunday (because of a mistake I made on my online reservation) and they were both knowledgeable, friendly and polite. Easily the best customer service I've had at this location over the years and I've been going here for almost 15. I didn't catch their names but they were great to work with! I hope they are around next time I need a truck!Michael B.
Customer did not leave a comment.Ali R.
Customer did not leave a comment.chris O.
Customer did not leave a comment.E C.
deliver on timeEdward V.
Customer did not leave a comment.Angel P.
Customer did not leave a comment.Marvin M.
Staff was friendly and knowledgeable. No issues start to finishâ€”as per the usual, the equipment looks very used but mechanically it was perfect.SCOTT S B.
Customer did not leave a comment.Ian M.
Customer did not leave a comment.kendall C.
Customer did not leave a comment.Marquis T.
Lousy services.Kim D.
Lousy services from customer service and local location,Kim D.
Our pick-up location was moved to Michigan Rd to "guarantee" the requested truck size that we needed. Unfortunately, it was not available at time of pick-up, which created a delay in loading and travel to our destination as we took a smaller truck with the unlikely realization that all our things would fit. Our packers (whom we were paying by the hour) agreed with that realization. Christopher went above and beyond to see to it that our scheduled truck request could eventually be met. Well done, Chris!!David S.
On turn in, some staff, not all, were more interested in socializing than helping the queue of customers.Brandon L.
Excellent Customer ServiceGayla S.
Excellent customer service.Gayla S.
Never received my receipt emailLynette B.
Both pick up and drop off personnel were friendly, knowledgeable, and helpful! Nice to have a part of a stressfull moving process made easier!Jonathan S.
There was something wrong with this 5x8 trailer. It would bounce the whole SUV at 50 mph, loaded or unloaded. It wasn't until I had it loaded that I realized the issue. It either had bad tires, bent wheel or axel. Worst towing experience I've ever had.Michael M.
Customer did not leave a comment.John V.
Customer did not leave a comment.Irina L.
Clean the vehicles. You could barely see out of the windshield.Mike L.
Customer did not leave a comment.Kirsten D.
Customer did not leave a comment.Gary L.
the interior was a little dirty, but thats totally fine, served its purpose and everyone was nice, which is all i care about!punit P.
Service was fine. Friendly workers. No wait but the toilet had exploded so the smell in the store was unbearable to no fault of the location or employees.Eunice K.
Customer did not leave a comment.Gil K.
There was a great gentleman who hooked up my trailer. Very friendly, most helpful...his name is Derek, and I wish you could hire more folks like him!Steve F.
Customer did not leave a comment.Terry M.
Customer did not leave a comment.Mark T.
Geneal atencion estoy Feliz Los recomiendo mil veces Dios Los bendiga 100preLuis F.
The staff person who hitched our trailer was amazing. Very helpful and made a recommendation of flipping our hitch (then did it for us) to make the trailer/drive easier. He was the only staff person managing the lobby and customers yet maintained a very professional and kind approach. Big shout out to him!Stacia L.
Customer did not leave a comment.Holly N.
Previous renter had spilled oil inside trailer. Spent about 15 minutes cleaning it up as I didn't want it to get all over my stuff. Can't really blame the rental staff as you couldn't see it unless you went into the truck. I blame it on the inconsiderate Jack-wagon who did the spill. Also, the truck was below average in performance. It's shakes pretty hard at about 63mph. The headliner was falling down a bit. In general there were some weird noises coming from the truck. Maybe normal, but I can't say. Ultimately the truck got me from point A to point B so no major problems and won't stop me from renting from the store again if needed, but you asked for feedback so thought I would give a little.JEFFERY S.
Stared with a messed up and/or misunderstood â€˜reservation'. Had to drive to far to get rental, wrong size provided (not what was reserved). Issued credit which helped with the pain it caused. Rating more applicable to local agent who was talking to a friend personally the entire time she was checking In. I. The end she didn't know what she was doing and another gentleman helped and got us On our way.darcie C.
Customer did not leave a comment.Kerrie M.
pad locks were a little trickyKELLY B. | Overall Experience
Very happy with my experience. Thanks!Jorge M. | Overall Experience
Customer did not leave a comment.Joseph H. | First Impressions
Customer did not leave a comment.KELLY B. | First Impressions
They put me through a lot of hassle that could have been avoided at the Michigan Road location.Christy D. | First Impressions
Yall stole my property without notice. Law suited sho! I didn't give yall permission to touch my property. Pay for my property or be sued. Notice to the sender.curley g. | Overall Experience
Customer did not leave a comment.rossiam o. | First Impressions
Customer did not leave a comment.pamela j. | Overall Experience
The U-Haul customer service reps were extremely helpful in setting up our storage unit, and the person at the site was as well. Made for a less stressful apartment move-out for our son - and us!LAUREL H. | First Impressions
Customer did not leave a comment.Quincy H. | Overall Experience
Customer did not leave a comment.Quincy H. | First Impressions
Customer did not leave a comment.Bryant K. | First Impressions
Thank youLasha e. | First Impressions
Staff was nowhere to be found, I had to go find him and he was rude and lazy. He tried to charge me for a storage that I qualified for free and reserved… poor customer serviceDiana E. | First Impressions
Customer did not leave a comment.Stoney W. | Overall Experience
My only complaint is I didn’t receive any money back at the end of my rental. I paid before it was due and left before due again.Yolanda T. | Overall Experience
Best crew ever!!DANIEL S. | Overall Experience
More storages n size optionsDeja M. | Overall Experience
Davion was very helpful and awsome! Thanks man much appreciatedHORIZON V. | First Impressions
She were very professional answered all our questions handled all I needed I would recommend this location to any and everybody thanks againVICKI C. | First Impressions
Customer did not leave a comment.Claude B. | Overall Experience
The staff at the facility were so helpful. There was a problem with my access card and staff members Stony and Jesus were always available to open the storage room and Stony put in great effort to investigate the problem by reaching out to his boss and then the supervisor above his boss too! So a huge shout out to the staff for being helpful. Monet was the agent who helped us secure the storage room and she was friendly and quick to get the room assigned so we could start moving in. The hallways are very well lit and there was even a cart we could use to move things into our storage unit. However the light in the storage room we rented was burnt out.KENNETH N. | Overall Experience
Customer did not leave a comment.Andrew W. | Overall Experience
Customer did not leave a comment.de jah s. | Overall Experience
Customer did not leave a comment.Donika F. | Overall Experience
Customer did not leave a comment.David C. | Overall Experience
The staff was very respectful and helpful and I like using the storage and I will recommend a friend or family memberAShley S. | Overall Experience
The staff was great, very friendly and professional. All my needs were met I would definitely come back.ANGEL C. | Overall Experience
wow!!!katie s. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
¡Tenemos la selección más amplia de la industria!