Customer Reviews for U-Haul Moving & Storage at Michigan Rd

5133 comentarios

6014 Michigan Rd   Indianapolis, IN 46228
(N Of Kessler and close to 60th St)

(317) 257-5461

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(317) 257-5461

6014 Michigan Rd
Indianapolis, IN 46228
(N Of Kessler and close to 60th St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

LAWRENCE A. 
Clasificación:
5.0

I did not use all of my miles but I was charged full price.

Fernando A. 
Clasificación:
4.0

El cliente no dejó un comentario.

KARL E. 
Clasificación:
2.0

El cliente no dejó un comentario.

William K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Amy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
4.0

Only one young lady working and seemed understaffed as there was a lot of people who needed help. She was very patient and friendly.

Robert M. 
Clasificación:
3.0

The a/c wasn't up to par it was 94 degrees which made my movers irritated and the associate didn't seem to be concerned and it was almost like the truck needed an alignment.. I asked for a discount and was politely brushed off and laughed at..

Rachel R. 
Clasificación:
1.0

El cliente no dejó un comentario.

ARIANE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
3.0

Signs said to wait with the vehicle and I would be checked in. Never happened so I had to go inside. Still went smoothly, but why make things confusing?

MICHAEL EUGENE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald F. 
Clasificación:
3.0

The truck was not filthy but also not clean. Staff were helpful and friendly. Truck was not where the online check-in said it would be and there was an unordered furniture dolly rolling around the back of the van.

Ruth K. 
Clasificación:
4.0

I had no issues with this location on Michigan rd. My original reservation was with Carmel welding. Somehow the reservation wasn't done correctly according to the uhaul regional manager. We wasted 2 hrs trying to pick up original reservation and driving further to pickup 2nd reservation.

JAY P. 
Clasificación:
4.0

El cliente no dejó un comentario.

James M. 
Clasificación:
3.0

Van was very dirty and stinky plus look like they overcharge me.

Vladimir M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Heather D. 
Clasificación:
4.0

The customer service rep did an amazing job and was very nice and patient the only thing I wish that there was someone helping her. She had a line of people and she was checking people in and out by herself. She did an amazing job considering how busy it was though.

Keary B. 
Clasificación:
5.0

Nothing, everything was wonderful

Stephen Q. 
Clasificación:
1.0

The truck I rented would barely catch gears I couldn't move all my stuff because the truck I had sounds like transmission was going out. The wheel alignment is messed up I couldn't finish my move, I will never rent there again. I've rented from uhaul in the past but this was by far the worst experience. The back of the truck was dirty and the inside is dirty to I took pics. Never Again from this location

DIETRA V. 
Clasificación:
1.0

El cliente no dejó un comentario.

STEVEN P. 
Clasificación:
5.0

Righteous....friendly customer service....clean.....organized.....check them out when you need to move.....

JAMMAL B. 
Clasificación:
5.0

The service was so great I cannot really think of one problem area! The staff was prompt to help you as soon as you walked in the door! Clean store, staff very professional and neat! This was one of my BEST experiences with Uhaul, and I have been renting since the 80's!

THYRA D. 
Clasificación:
1.0

It's been 3 days and no final email reciept Phone wait is to long

Richard N. 
Clasificación:
3.0

Cab had something sticky that hadn't been cleaned up, left convex mirror was missing

JEREMY W. 
Clasificación:
4.0

Very helpful attendant...very friendly also.

STEPHEN F. 
Clasificación:
3.0

The truck was awful problems with the power steering, breaks, and the transmission!

TOLUNDA J. 
Clasificación:
3.0

Staff should not have food & eating at the counter in front of customers. So unprofessional. I was disappointed & it was not a good look.

emma J. 
Clasificación:
5.0

The self service pick up/ drop off did not work for me. Please find a way for customers to complete all the necessary steps when they return their truck without exiting it. Returning a truck at night on an empty lot, can be frightening and risky, and customers should not be asked to spent more time there, and exposing themselves unnecessarily.

Gladine K. 
Clasificación:
4.0

El cliente no dejó un comentario.

CRAIG S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Derek B. 
Clasificación:
1.0

Location was not far from my home. The reason that I am giving it a low rating is because if I make a reservation ahead of time I expect to have the truck size that I reserved and not be told that I have to take a 26 foot truck. After the 26 foot truck was pulled up front I was then told a 20 foot truck was available. I was told that the reservation had to be updated and given the receipt for the 20 foot truck. I had a Six hour reservation but when I got my receipt that changed to a 4 hour reservation without any explanation. The main factor that made me so angry is when I checked my bank account I was charged for both trucks and had a rude rep answer the phone when I called to ask why I was charged twice. I won't be using uhaul again. This experience made my moving more stressful than it already was to begin with.

LaToya B. 
Clasificación:
1.0

Awful service. I was charged $100 gas charge that I was never given the keys to. When I called to resolve the issue, was put on hold for 25 minutes. Submitted proof that I was charged wrongly via email and chat - no response for 3 days (and counting). NEVER using U-Haul again. Stay away.

JACOB L. 
Clasificación:
5.0

The first trailer we were supposed to rent had a bad electrical connection. AJ let us rent a larger trailer for the same price, but really had problems with your software trying to override the price difference.

Jeffrey K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

Very easy check-in and check-out. Young lady manager was exceptionally courteous and nice. I had never rented a truck before and told her we were doing this to help clear out our son's house because he had just passed away. She said she loved her job and wished us the best for our sad task that day. You don't normally see such sweetness and professionalism at the same time; she had excellent compassion and people skills. Truck was perfect for our job. Overall a very satisfying experience.

phil G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTIN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

SVEN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

BROOKE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY M. 
Clasificación:
5.0

Every thing was perfect. No complaints. The staff were very welcoming and helpful. Grade A experience. Thank you

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard Y. 
Clasificación:
2.0

The knowledge of UHaul was not where it should have been. Very nonchalant and uncaring attitude, not what you would expect from someone that you are paying to provide you a service. I rent trucks for my employees regularly, but I will search my options before selecting UHaul again.

EDWARD N. 
Clasificación:
4.0

The only problem was that our rental truck was not at the origin we selected.

Jon M. 
Clasificación:
4.0

I didn't understand where the word lock was at first, then went inside the store and the worker handed it to me. The app said it should be in the truck. Just a little confusing but no big deal! Personnel was very helpful!

Stephanie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonard P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LLOYD J. 
Clasificación:
5.0

Staff was very friendly and helpful

Pamela B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven W. 
Clasificación:
3.0

El cliente no dejó un comentario.

BRYANT C. 
Clasificación:
5.0

Best crew ever!!

DANIEL S.  |  Overall Experience 
Clasificación:
2.0

Upon returning the trailer, the lot attendant helped remove it from my vehicle and said he would process the return acceptance and issue an email acknowledging the receipt. This was at 5:30pm on Saturday and as of 5:00pm on Monday, the return had not been posted. I went back to the location, confirmed the trailer was still there, and had another attendant process the return completion. A return trip should not have been necessary, but I needed to be sure I would not be responsible for late charges or the appearance of having not returned the trailer.

R B. 
Clasificación:
4.0

El cliente no dejó un comentario.

PHIL A. 
Clasificación:
3.0

The vehicle I rented was not in good working condition. There were major engine problems (anytime I would apply the brakes, the engine would rev and go up to 4-5 RPM; there seemed to be problems shifting between gears as the engine would make concerning noises when accelerating). Overall, the vehicle did not feel safe to drive.

Jamie W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barbara M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Benjamin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evan E. 
Clasificación:
5.0

Had no problems with this experience from start finish And they helped me with my move going quick and smoothly.

Tammy K. 
Clasificación:
5.0

Staff was very friendly and helpful. Everyone knew their position.

RONALD F. 
Clasificación:
3.0

I was told they would email me a receipt. It never came. This just added to my disappointment at the first location in Alabama.

STEPHEN S. 
Clasificación:
5.0

Buen servicio

Francisco R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Birong L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Spencer L. 
Clasificación:
2.0

I reserved two furniture dollies with the truck. I called a week before the rental to ensure the dollies were secured, as a year prior I was not supplied the dollies I requested. I was told that they would be available. When I arrived on site, I was told there were no furniture dollies available and that the next closest location to check with did not open for another two hours. This is the second year in a row that I have been told that the equipment I reserved was not available.

Kristi A. 
Clasificación:
5.0

All went really well, except that I was charged for blankets that I didn't ever get.

Leslie A. 
Clasificación:
5.0

The store and its people were great. But, I thought I rented a truck at a location that was 5 minutes from my house. But, I was sent 25 minutes away. I wish I would have known that up front. May never use you guys again because of that.

Dan H. 
Clasificación:
3.0

The truck itself was clean and had a good amount of gas in it when I picked it up. However the wheel alignment seemed off because the steering wheel was not straight which made it kind of hard to turn the truck at times. Also the gentle man at the front who helped me when I pick the truck up gave off a terrible vibe when I was there. He did not greet me when I came in nor did he make any eye contact with me or any of the other customers that came in after me. He just seemed like he didn't want to be there. Other than that my experience was alright.

Andrienne T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMELL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrice C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrice C. 
Clasificación:
5.0

The staff is professional, competent, and always friendly. I highly recommend this location!

Lana G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHELLE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel E. 
Clasificación:
3.0

$600 for a trailer rental is way overpriced

STEVEN S. 
Clasificación:
3.0

When I turned in the rental I told the clerk it needed brakes and the steering was very loose. I asked for a receipt he asked if was on a credit card and he said it would be fine. I will dispute the charges. Bad experience. Close to closing time

RUSSELL Z. 
Clasificación:
5.0

My customer service rep was very helpful and made the experience very nice!

William B. 
Clasificación:
3.0

The truck was very dirty they sent me to that location after I told them it was very inconvenient for me I was charged those miles to from that location they said it was only 9 miles from the original pick up location it was 13 miles one way I was charged 26 miles for extra because at the very last minute they called me to tell me mine wasn't available at location I booked lady that called very rude.

Kathi G. 
Clasificación:
3.0

Did not receive the hand cart and pads that we paid for upon pick up. Had to go back to get it taken off my bill.

Mike D. 
Clasificación:
3.0

The equipment was very unsafe and raggedy vehicles need to be inspected after each use

ANTWON W. 
Clasificación:
5.0

Extraordinario servicio al cliente

Brenda R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom G. 
Clasificación:
5.0

When do you sanitize the vehicle being used.? Sanitizing of the vehicle should be in the process of turn-in. Sealed bag w/wipe (s) in each vehicle. U know when customer completed this process u see a new bag that is in place. Photo shot is required.

TINA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin W. 
Clasificación:
5.0

Easy after hours drop off!!

TERRY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley R. 
Clasificación:
5.0

One issue, a previous user smoked and left ashes next to speedometer viewer. So wrong of that person. Oh, where is the emergency flasher switches?

Phyllis L. 
Clasificación:
3.0

More storages n size options

Deja M.  |  Overall Experience 
Clasificación:
3.0

My U-Box was delivered to the wrong location and I had to pay out of pocket for a truck to tow it to the correct location. I paid over $1000 to ship it from Indianapolis to Atlanta. I don't understand why I had to pay for a mistake made by U-haul?

SERVANES W. 
Clasificación:
1.0

You sent me an hour past where I needed to be. That cost me 2 hours of extra travel. Not appreciated. Your on line app indicated I had the right trailer. It did not work. I lost an hour making it work. Total lost time 3 hours. Cost to make it work $300.00. Not a good experience. I was considering U-Box for my move. I will look much harder at the alternative after this experience.

David K. 
Clasificación:
3.0

Have your staff wear masks! Also, we received a call AFTER the time we were due to pick up our truck that it was not available at the location where we reserved it. So we had to drive to a second location to pick up the truck. This cost us an extra hour of time on moving day. Better tracking of your available trucks is essential

Sara K. 
Clasificación:
2.0

I still don't have my receipt. I got your survey request before the receipt. Also, don't allow someone to book a truck when you don't have a truck. If you only have one and we're waiting on someone to bring it back on time, you don't actually have a truck.

Donald G. 
Clasificación:
5.0

Everyone I encountered at this UHaul location was awesome. Knowledgeable and very friendly. Very pleasant experience.

Matthew T. 
Clasificación:
2.0

My truck was idling and speed was picking up properly when trying to proceed on highway. Truck kept jerking on me. Wasn't happy on the experience and i notify the guy at the uhaul place once i returned but was told manager is gone for the day

Darius F. 
Clasificación:
4.0

El cliente no dejó un comentario.

LaShaun T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
5.0

Well done

Lannae G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kenneth B. 
Clasificación:
5.0

Davion was very helpful and awsome! Thanks man much appreciated

HORIZON V.  |  First Impressions 
Clasificación:
5.0

She were very professional answered all our questions handled all I needed I would recommend this location to any and everybody thanks again

VICKI C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Claude B.  |  Overall Experience 
Clasificación:
1.0

The staff at the facility were so helpful. There was a problem with my access card and staff members Stony and Jesus were always available to open the storage room and Stony put in great effort to investigate the problem by reaching out to his boss and then the supervisor above his boss too! So a huge shout out to the staff for being helpful. Monet was the agent who helped us secure the storage room and she was friendly and quick to get the room assigned so we could start moving in. The hallways are very well lit and there was even a cart we could use to move things into our storage unit. However the light in the storage room we rented was burnt out.

KENNETH N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

de jah s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donika F.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

David C.  |  Overall Experience 
Clasificación:
5.0

The staff was very respectful and helpful and I like using the storage and I will recommend a friend or family member

AShley S.  |  Overall Experience 
Clasificación:
5.0

The staff was great, very friendly and professional. All my needs were met I would definitely come back.

ANGEL C.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba