Customer Reviews for U-Haul Moving & Storage at Michigan Rd

6,099 comentarios

6014 Michigan Rd   Indianapolis, IN 46228
(N Of Kessler and close to 60th St)

(317) 257-5461

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(317) 257-5461

6014 Michigan Rd
Indianapolis, IN 46228
(N Of Kessler and close to 60th St)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Edith S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Brianna L. 
Clasificación:
4.0

The staff was incredible friendly and accommodating, however we requested a dolly as well as a truck with a ramp and we're charged for them but did not receive them. How do we go about being refundido for that purchase?

Lauren N. 
Clasificación:
1.0

Worst experience of customer service I have received in a long time. Stuff was very unprofessional and the list goes on and on. I would highly not recommend this location.

Ashia C. 
Clasificación:
4.0

There was a lot of trash outside but our clerk was helpful and friendly.

Robin H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Dominique M. 
Clasificación:
5.0

Super fast, Excellent service; they made it so easy, I will never hesitate to use Uhaul service again. Lastly, they make the whole experience affordable as well.

Dennis M. 
Clasificación:
5.0

Keep doing what you,re doing......thank you.

ROMAZ G. 
Clasificación:
4.0

When arrived everyone behind the counter was eating lunch. Waited for help over 5 minutes

Paul D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorene D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tia T. 
Clasificación:
4.0

Check in time

Sudhakar T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Angel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvette J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor G. 
Clasificación:
5.0

The lady and the guy were great!! They have helped me and answered all my questions.

Rachelle V. 
Clasificación:
4.0

Start renting Transit Van, then I'll never go to Penske's

Jon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea B. 
Clasificación:
5.0

El cliente no dejó un comentario.

bruce A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
5.0

This location has a lot of inventory, sometimes not enough staff, the day I picked up there was enough staff on a Saturday morning, on Sunday morning there was only one guy

Timothy C. 
Clasificación:
1.0

Unidentified charges

Joseph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nikita A. 
Clasificación:
5.0

Need more staff

Hiwatha W. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark C. 
Clasificación:
1.0

Pulled up to the return equipment lane and waited 10 minutes for an associate to come out to do the check like the sign said. They all just stood in the building looking at me or ignoring me until I finally got out confused and walked in and asked if anyone was going to come out. That's when they decided to get up and I could leave. Never going back or recommending this location. Lazy lazy staff

Alyssa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jonathan P. 
Clasificación:
5.0

Everything was great everyone was helpful and accommodating during my circumstances

DAYSHA L. 
Clasificación:
5.0

Staff was friendly and helpful

Robert P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jim M. 
Clasificación:
5.0

El cliente no dejó un comentario.

frank T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dianne H. 
Clasificación:
2.0

Maintain your equipment. The drivers seat was ripped and had a wire poking out which ripped my pants and scratched my leg. It could have been badly cut. The truck was overall poorly maintained. Difficult to move gearshift. Needed roadside assistance because battery died.

Shelley B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy S. 
Clasificación:
5.0

I do not remember his name, but the man working when I picked up my trailer was awesome. U-haul should reward him with some type of bonus incentive, because his customer service was superb.

Matthew P. 
Clasificación:
4.0

El cliente no dejó un comentario.

STACI W. 
Clasificación:
4.0

Clean the trucks out before renting them out

Shante P. 
Clasificación:
5.0

Allow a local customer to contact the location for location stock items.

Kellye C. 
Clasificación:
1.0

You all sent me to the wrong location, when I got to the right location, 15 minutes later, line was ridiculously long. Worker came in late as the manager called it out in front of everyone, lines were backed up, got a truck, ready to leave, check engine light was on, had to then go back inside, get another truck. When I went to sweep it out, I noticed it had not been swept out for some time. Just was NOT a good experience. I cannot understand why the truck was not at the location I was told on my online paperwork. I still had to pay full price for this poor, poor experience. I have rented 5 uhaul trucks in the last 6 years. After this experience. I believe I am done and will seek out competitor for my next rental truck need.

Stephen G. 
Clasificación:
5.0

El cliente no dejó un comentario.

natlie T. 
Clasificación:
3.0

The list is long. Please see the multi page letter/email to corporate for further information. This letter will be distributed to any and all parties involved and then some.

Gabrielle G. 
Clasificación:
5.0

Nothing it was an awesome experience! Thank you!!

Janie B. 
Clasificación:
5.0

Drop off location was great.

Christopher B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUIXIN B. 
Clasificación:
5.0

Sales clerk mumbled and uninterested.

RICHARD J. 
Clasificación:
4.0

The gentleman checking me in and out was disinterested, rude and condescending. When I expressed concerns regarding damage to the vehicle at checkout and wanting documentation his response was "dude, I'm the only one here, don't do this to me." The gas reading on the contract didn't match what the truck showed and he argued with me. Certainly not very customer focused. The truck, interior and exterior, was dirty. Due to timing, I had no options; otherwise, I'd have looked elsewhere.

Michael F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shivesh R. 
Clasificación:
3.0

Make sure the back of the truck is swept out

Lacy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

chris D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray W. 
Clasificación:
5.0

Then Trailer ended up having a low tire, but the roadside assistance was excellent and replace the tire.

Larry R. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Crystal C. 
Clasificación:
5.0

The staff is great, but they lack energy. I had a great experience both with the trucks and purchases of supplies. Each time the staff seemed tired, but great to work with.

Derrick C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James William M. 
Clasificación:
5.0

Don't have to inprove the receptionist he was awesome and fast it was like five people in front of me. He got the lime down less than five minutes. and I appreciate everything he did for me that day

Mary D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise E. 
Clasificación:
5.0

It was perfect

Sharon J. 
Clasificación:
4.0

Always friendly and quick service. Trucks in good shape

Gina H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith N. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kyra J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose e L. 
Clasificación:
5.0

El cliente no dejó un comentario.

William K. 
Clasificación:
2.0

Cabin of UHaul not clean, Sun visor broken, seat torn to shreds with sharp things sticking out, overall the only good part was the person at the counter. The truck was terrible.

Timothy M. 
Clasificación:
4.0

El cliente no dejó un comentario.

mariah M. 
Clasificación:
5.0

You should add van and pickup trucks to your one way fleet.

Benard N. 
Clasificación:
5.0

extremely nice people

marion D. 
Clasificación:
5.0

Albert was very helpful and would use this site again if I need to use a trailer, this is the second time renting in the area and will go back to this location not the others.

Kevin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Demoryia C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerome D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian I. 
Clasificación:
5.0

Very professional and courteous staff highly recommend this location.

DENNIS P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Derek D. 
Clasificación:
3.0

Both people we interacted with worked hard and gave great customer service. The location still looks a little shabby but it's apparent that they have spent substantial amount of money to improve it in an ongoing manner. If there was an issue, I would say that it is customer waiting time due to the location being somewhat understaffed. However I can only make that statement based on the time and date that I Interacted with them. We are grateful for this location being so close to our business and have used it several times for various rental requirements.

Roger B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kris W. 
Clasificación:
3.0

I didn't like the fact my unitlly dolly wasn't available. I didn't care for the girl using her personal phone  to make a copy of my license! I asked when does it get deleted?? She stayed it not saved in her 盧 phone. . She was going to send me an updated email of my usage but Never received it.

DEBORAH R. 
Clasificación:
5.0

so quick and easy! thank you!

Spencer T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Susan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elvis N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julie G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kari C. 
Clasificación:
4.0

Still waiting for my emailed receipt.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

gerardo R. 
Clasificación:
2.0

Service was good, however, the vehicle was filthy. I entered a used soda can that left behind, numerous stains throughout the truck. I will not rent again from here.

Charles N. 
Clasificación:
5.0

Great experience

Lenny T. 
Clasificación:
1.0

Store opened extremely late multiple customers outside in line had to call customer service to get them to open their doors. The representative in the store Victoria was rude and unprofessional. She sat outside in a uhaul truck on her phone for 30 minutes while there was a line outside the door. When I brought the uhaul back to refused to check the truck in and I had to put the keys in the return box. Unprofessional and rude.

Meosha H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia W. 
Clasificación:
5.0

Fantastic

Robert W. 
Clasificación:
1.0

This has been a terrible experience. At the first appointment/ the Uhaul store didn't have the equipment they needed to complete the install. I came back later in the week and they took 2.5 hours longer than projected to complete the install. This has been very inconvenient and a waste of time. This store is disorganized and poorly run. I would not recommend this location for any service.

Rachel M. 
Clasificación:
1.0

Make sure to check where the gas was placed before having the customer drive the the truck off the lot . Customer service needs to notify store locations of reservations .

Brooke S. 
Clasificación:
3.0

Key card never worked always had to wait until store was open to get to my storage. If you were 2 days late they charge a 15.00 late fee another 15.00 if your 2 weeks late. Storage unit area had birds in there my stuff had bird feces on it.

Lois L.  |  Overall Experience 
Clasificación:
4.0

Ok

elaine H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenny P.  |  Overall Experience 
Clasificación:
5.0

pad locks were a little tricky

KELLY B.  |  Overall Experience 
Clasificación:
5.0

Very happy with my experience. Thanks!

Jorge M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY B.  |  First Impressions 
Clasificación:
2.0

They put me through a lot of hassle that could have been avoided at the Michigan Road location.

Christy D.  |  First Impressions 
Clasificación:
1.0

Yall stole my property without notice. Law suited sho! I didn't give yall permission to touch my property. Pay for my property or be sued. Notice to the sender.

curley g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

rossiam o.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

pamela j.  |  Overall Experience 
Clasificación:
4.0

The U-Haul customer service reps were extremely helpful in setting up our storage unit, and the person at the site was as well. Made for a less stressful apartment move-out for our son - and us!

LAUREL H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Quincy H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Quincy H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryant K.  |  First Impressions 
Clasificación:
5.0

Gracias

Lasha e.  |  First Impressions 
Clasificación:
3.0

Staff was nowhere to be found, I had to go find him and he was rude and lazy. He tried to charge me for a storage that I qualified for free and reserved… poor customer service

Diana E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stoney W.  |  Overall Experience 
Clasificación:
5.0

My only complaint is I didn't receive any money back at the end of my rental. I paid before it was due and left before due again.

Yolanda T.  |  Overall Experience 
Clasificación:
5.0

Best crew ever!!

DANIEL S.  |  Overall Experience 
Clasificación:
3.0

More storages n size options

Deja M.  |  Overall Experience 
Clasificación:
5.0

Davion was very helpful and awsome! Thanks man much appreciated

HORIZON V.  |  First Impressions 
Clasificación:
5.0

She were very professional answered all our questions handled all I needed I would recommend this location to any and everybody thanks again

VICKI C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Claude B.  |  Overall Experience 
Clasificación:
1.0

The staff at the facility were so helpful. There was a problem with my access card and staff members Stony and Jesus were always available to open the storage room and Stony put in great effort to investigate the problem by reaching out to his boss and then the supervisor above his boss too! So a huge shout out to the staff for being helpful. Monet was the agent who helped us secure the storage room and she was friendly and quick to get the room assigned so we could start moving in. The hallways are very well lit and there was even a cart we could use to move things into our storage unit. However the light in the storage room we rented was burnt out.

KENNETH N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

de jah s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donika F.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

David C.  |  Overall Experience 
Clasificación:
5.0

The staff was very respectful and helpful and I like using the storage and I will recommend a friend or family member

AShley S.  |  Overall Experience 
Clasificación:
5.0

The staff was great, very friendly and professional. All my needs were met I would definitely come back.

ANGEL C.  |  Overall Experience 
Clasificación:
4.0

wow!!!

katie s.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Propano

    ¡Servicio de propano entregado directamente en tu puerta!

  • Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

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