Customer Reviews for U-Haul Moving & Storage at Michigan Rd

5,983 comentarios

6014 Michigan Rd   Indianapolis, IN 46228
(N Of Kessler and close to 60th St)

(317) 257-5461

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(317) 257-5461

6014 Michigan Rd
Indianapolis, IN 46228
(N Of Kessler and close to 60th St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Very friendly

Eddy H. 
Clasificación:
5.0

The rep at the counter Derrick was very pleasant. He was very helpful , friendly. Made my check-in easy. ¡Gracias!

Kenya D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ty R. 
Clasificación:
5.0

Quick to get in and out with the right trailer I was looking for .

PHILLIP B. 
Clasificación:
5.0

El cliente no dejó un comentario.

bayu A. 
Clasificación:
5.0

Prompt service. Knowledgeable staff. I was able to pick up the trailer a day early.

Brian D. 
Clasificación:
4.0

Fuel level was not reported accurately, short by 1/8.

Jaymes C. 
Clasificación:
5.0

Friendly, helpful staff at the store. Excellent customer service

Timothy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig B. 
Clasificación:
5.0

Friendly and helpful staff.

Seth M. 
Clasificación:
5.0

Al the staff was very friendly and professional and got me on my way quickly!

shenaa J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melinda W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken K. 
Clasificación:
3.0

My experience was not a good one â€" â€" the staff seem preoccupied with their phones and ordering lunch and doing other things rather than taking care of the customers. I arrange the one-way move and had to come back to Indianapolis to drop off the trailer because the paperwork was done incorrectly, a major inconvenience for me as I was an hour away. The store manager was too busy to take care of my issue, and refund me one day rental for my pain and suffering, an apology would've been nice since they screwed up my paperwork.

Douglas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abisoye A. 
Clasificación:
5.0

The young lady at the counter was not engaging or friendly nor did she once look at me. But the service was great and the store was modern and clean. The guy that unhooked me was very helpful. He flagged me down right away.

Jane M. 
Clasificación:
3.0

El cliente no dejó un comentario.

ASHLEE M. 
Clasificación:
5.0

Fast courteous value for dollars paid.

Patrick H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kendall H. 
Clasificación:
5.0

Staff was helpful and had the truck ready on time.

Jacob N. 
Clasificación:
3.0

Cup holders were stick because someone spilled drinks in them, shattered mirror and Christmas bulbs all over the ramp and inside trailer. I had to clean up the mirror and bulbs before I even loaded up family products.

PHYLLIS L. 
Clasificación:
4.0

El cliente no dejó un comentario.

eboni H. 
Clasificación:
5.0

Staff was courteous and professional. I have no complaints.

siva C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ronnie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl W. 
Clasificación:
2.0

El cliente no dejó un comentario.

Chris G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Beck B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tamara R. 
Clasificación:
5.0

My issue was not with the employees of this location. They were friendly and helpful. My issue was with the overall mechanical condition of the truck. The driver's door did not shut properly so I had to drive listening to the wind howl through a finger size gap. The power steering was either low on fluid or the pump was on its was out as trying to turn at low rpms in parking lot or gas stations had to be done with arm strength. Also I believe it was low on oil the entire time I had it as the oil pressure idling was less than 50% of what it was going down the road. The check oil light came on as I was turning into the location to return the truck.

Brian W. 
Clasificación:
1.0

I rented a cargo van from this location and upon entering the vehicle there was a very pungent smell of animal urine. It smelled bad, but I had a huge job to do so I rolled the windows down for breathable, fresh air and overlooked it. Upon loading the vehicle with my equipment I noticed the back covered in animal hair. Yuck. Like I said, I had stuff to do so at this point I'm not taking it back bc I'm on a time crunch.. I load the vehicle and take off. When I'm at the event I try to open the side sliding door and it is jammed. I have to crawl inside of the vehicle and use my body weight to push out on the door while pulling it open….every time … the door is closed it jams. On the second day I am unloading the vehicle and I spy with my little eye a cockroach and I am 10000 percent sure that it didn't come from me or my equipment. From the condition of the van, I am sure there a critters and creatures of all sorts in there. I returned it early, as soon as possible because I didn't want my stuff in there any longer than necessary. This is my first and last experience with uhaul.. 0/10 recommend this location. I paid $150 for a vehicle that had bugs and a malfunctioning door.

Martiana S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cyndy W. 
Clasificación:
5.0

I was surprised at not having "jacks" for the tongue. It made a normal one person activity to connect and disconnect into a two person activity.

Larry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenny P.  |  Overall Experience 
Clasificación:
5.0

The tire pressure light was on. Ride kind of rough. But employees customer service was very good

Sherry J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALVARO M. 
Clasificación:
4.0

El cliente no dejó un comentario.

TRACY A. 
Clasificación:
3.0

The truck was hard to drive and made noise...not in good condition at all but for the quick use, it served it purpose

Tekisha C. 
Clasificación:
4.0

N/C

Ricky B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew F. 
Clasificación:
2.0

El cliente no dejó un comentario.

Saul M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David E. 
Clasificación:
5.0

Everything was good

Thomas S. 
Clasificación:
5.0

Easy access, pro staff.

Robert F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew K. 
Clasificación:
4.0

El cliente no dejó un comentario.

gerard J. 
Clasificación:
1.0

You all have a record of my experience. The employees that I dealt with at this location were unfriendly, did not ask or even offer if I needed any instructions on operating the truck. Thankfully I have driven uHaul trucks in the past, but it had been several years.

SUSAN S. 
Clasificación:
5.0

Excellent!

Duncan L. 
Clasificación:
5.0

Excellent!!

Duncan L. 
Clasificación:
5.0

Heat was coming from under the hood so hot sometimes i had to take my foot off the gas pedal.to get relief ither then that it was fine

Gwendolyn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan D. 
Clasificación:
5.0

Improve the wait time. Other than that, everything was great!

Elena H. 
Clasificación:
5.0

The staff was fantastic! Check-in was fast and easy, I was out quickly, got my moving done an returned the equipment. The return process was just as fast and easy!

Derrell B. 
Clasificación:
5.0

Always have a good experience at this location. Tried another on Keystone Avenue and it was not good

Teresa S. 
Clasificación:
4.0

The truck had unseen damage I was not informed of this the fender flew off I was frantic thinking I did something wrong

Penny C. 
Clasificación:
5.0

Clean the equipment before rental

Julio P. 
Clasificación:
1.0

I keep getting receipts with my name and contact info on them, but I'm not booking them. I have canceled my uhaul account, and you are STILL letting people make reservations under my closed account.

Toby W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nathan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah S. 
Clasificación:
5.0

I wound up working with both of the young men who were in the office on Sunday (because of a mistake I made on my online reservation) and they were both knowledgeable, friendly and polite. Easily the best customer service I've had at this location over the years and I've been going here for almost 15. I didn't catch their names but they were great to work with! I hope they are around next time I need a truck!

Michael B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ali R. 
Clasificación:
5.0

El cliente no dejó un comentario.

chris O. 
Clasificación:
5.0

El cliente no dejó un comentario.

E C. 
Clasificación:
2.0

deliver on time

Edward V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angel P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marvin M. 
Clasificación:
5.0

Staff was friendly and knowledgeable. No issues start to finishâ€"as per the usual, the equipment looks very used but mechanically it was perfect.

SCOTT S B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

kendall C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marquis T. 
Clasificación:
1.0

Lousy services.

Kim D. 
Clasificación:
1.0

Lousy services from customer service and local location,

Kim D. 
Clasificación:
5.0

Our pick-up location was moved to Michigan Rd to "guarantee" the requested truck size that we needed. Unfortunately, it was not available at time of pick-up, which created a delay in loading and travel to our destination as we took a smaller truck with the unlikely realization that all our things would fit. Our packers (whom we were paying by the hour) agreed with that realization. Christopher went above and beyond to see to it that our scheduled truck request could eventually be met. Well done, Chris!!

David S. 
Clasificación:
4.0

On turn in, some staff, not all, were more interested in socializing than helping the queue of customers.

Brandon L. 
Clasificación:
5.0

Excelente servicio al cliente

Gayla S. 
Clasificación:
5.0

Servicio al cliente de excelencia.

Gayla S. 
Clasificación:
4.0

Never received my receipt email

Lynette B. 
Clasificación:
5.0

Both pick up and drop off personnel were friendly, knowledgeable, and helpful! Nice to have a part of a stressfull moving process made easier!

Jonathan S. 
Clasificación:
3.0

There was something wrong with this 5x8 trailer. It would bounce the whole SUV at 50 mph, loaded or unloaded. It wasn't until I had it loaded that I realized the issue. It either had bad tires, bent wheel or axel. Worst towing experience I've ever had.

Michael M. 
Clasificación:
3.0

El cliente no dejó un comentario.

John V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Irina L. 
Clasificación:
3.0

Clean the vehicles. You could barely see out of the windshield.

Mike L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirsten D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary L. 
Clasificación:
5.0

the interior was a little dirty, but thats totally fine, served its purpose and everyone was nice, which is all i care about!

punit P. 
Clasificación:
3.0

Service was fine. Friendly workers. No wait but the toilet had exploded so the smell in the store was unbearable to no fault of the location or employees.

Eunice K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gil K. 
Clasificación:
5.0

There was a great gentleman who hooked up my trailer. Very friendly, most helpful...his name is Derek, and I wish you could hire more folks like him!

Steve F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark T. 
Clasificación:
5.0

Geneal atencion estoy Feliz Los recomiendo mil veces Dios Los bendiga 100pre

Luis F. 
Clasificación:
4.0

The staff person who hitched our trailer was amazing. Very helpful and made a recommendation of flipping our hitch (then did it for us) to make the trailer/drive easier. He was the only staff person managing the lobby and customers yet maintained a very professional and kind approach. Big shout out to him!

Stacia L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Holly N. 
Clasificación:
3.0

Previous renter had spilled oil inside trailer. Spent about 15 minutes cleaning it up as I didn't want it to get all over my stuff. Can't really blame the rental staff as you couldn't see it unless you went into the truck. I blame it on the inconsiderate Jack-wagon who did the spill. Also, the truck was below average in performance. It's shakes pretty hard at about 63mph. The headliner was falling down a bit. In general there were some weird noises coming from the truck. Maybe normal, but I can't say. Ultimately the truck got me from point A to point B so no major problems and won't stop me from renting from the store again if needed, but you asked for feedback so thought I would give a little.

JEFFERY S. 
Clasificación:
2.0

Stared with a messed up and/or misunderstood ‘reservation'. Had to drive to far to get rental, wrong size provided (not what was reserved). Issued credit which helped with the pain it caused. Rating more applicable to local agent who was talking to a friend personally the entire time she was checking In. I. The end she didn't know what she was doing and another gentleman helped and got us On our way.

darcie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerrie M. 
Clasificación:
5.0

pad locks were a little tricky

KELLY B.  |  Overall Experience 
Clasificación:
5.0

Very happy with my experience. Thanks!

Jorge M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY B.  |  First Impressions 
Clasificación:
2.0

They put me through a lot of hassle that could have been avoided at the Michigan Road location.

Christy D.  |  First Impressions 
Clasificación:
1.0

Yall stole my property without notice. Law suited sho! I didn't give yall permission to touch my property. Pay for my property or be sued. Notice to the sender.

curley g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

rossiam o.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

pamela j.  |  Overall Experience 
Clasificación:
4.0

The U-Haul customer service reps were extremely helpful in setting up our storage unit, and the person at the site was as well. Made for a less stressful apartment move-out for our son - and us!

LAUREL H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Quincy H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Quincy H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryant K.  |  First Impressions 
Clasificación:
5.0

Gracias

Lasha e.  |  First Impressions 
Clasificación:
3.0

Staff was nowhere to be found, I had to go find him and he was rude and lazy. He tried to charge me for a storage that I qualified for free and reserved… poor customer service

Diana E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stoney W.  |  Overall Experience 
Clasificación:
5.0

My only complaint is I didn't receive any money back at the end of my rental. I paid before it was due and left before due again.

Yolanda T.  |  Overall Experience 
Clasificación:
5.0

Best crew ever!!

DANIEL S.  |  Overall Experience 
Clasificación:
3.0

More storages n size options

Deja M.  |  Overall Experience 
Clasificación:
5.0

Davion was very helpful and awsome! Thanks man much appreciated

HORIZON V.  |  First Impressions 
Clasificación:
5.0

She were very professional answered all our questions handled all I needed I would recommend this location to any and everybody thanks again

VICKI C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Claude B.  |  Overall Experience 
Clasificación:
1.0

The staff at the facility were so helpful. There was a problem with my access card and staff members Stony and Jesus were always available to open the storage room and Stony put in great effort to investigate the problem by reaching out to his boss and then the supervisor above his boss too! So a huge shout out to the staff for being helpful. Monet was the agent who helped us secure the storage room and she was friendly and quick to get the room assigned so we could start moving in. The hallways are very well lit and there was even a cart we could use to move things into our storage unit. However the light in the storage room we rented was burnt out.

KENNETH N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

de jah s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donika F.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

David C.  |  Overall Experience 
Clasificación:
5.0

The staff was very respectful and helpful and I like using the storage and I will recommend a friend or family member

AShley S.  |  Overall Experience 
Clasificación:
5.0

The staff was great, very friendly and professional. All my needs were met I would definitely come back.

ANGEL C.  |  Overall Experience 
Clasificación:
4.0

wow!!!

katie s.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
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  • Ícono de remolque
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  • Ícono de autoalmacenamiento
    Autoalmacenamiento

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  • Ícono de contenedor U-Box
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    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

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  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Icono de ventas de camión
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    ¡Tenemos la selección más amplia de la industria!

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