El cliente no dejó un comentario.Morgan H.
Customer Reviews for U-Haul Moving & Storage at Memorial Dr
Tulsa, OK 74112
(11th & Memorial Dr)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Kari was super helpful and she made the process so simple!Maylien D.
El cliente no dejó un comentario.Ofelia S.
The size I reserved was not available when I arrived. So they gave me a larger one which cost me more gas money. I could have rented that larger size at a location closer to my storage unit. So I'm disappointed in that because it cost me more time and more money. With that said I am still grateful you had a truck available.Angela L.
The location was clean, but not inviting. On my first visit, to return a car dolly, I stood at the counter while the staff member talked on the phone for ten minutes. On my second visit, to return the truck, I waited outside for 10 minutes before I staff member showed up to check in truck. It is not just this location, given the decline in service and price gouging, I would not recommend Uhaul to anyone. I used Uhaul for my last 5 moves. After this most recent experience, I will not pay thousands of dollars again for poor service. It is obvious how much the executives invest in the customer facing staff.Isaac K.
Great service great staff great experiencetravis B.
El cliente no dejó un comentario.Zachary H.
It was clean, not inviting. Staff were helpful, eventually. The first visit, when I dropped off the tow dolly, I watched the staff talk on the phone for 10 minutes before being helped. The second visit, I stood in the parking lot waiting for 10 minutes for staff to show up to check in equipment. I imagine managers will chalk this up to a lack of staff. Really, this is do to a lack of good managers. Aren't managers responsible for staffing? Why are managers and VP paid salaries if they fail to accomplish their duties? My previous moves with Uhaul were good, that is why I returned. This move cost 2.5x my previous move (only 2 years ago) and was a terrible experience. I will not gamble thousands of dollars on Uhaul with my next move hoping that it will return to the level of service that had made me a return customer.Isaac K.
Great serviceMasimbaashe D.
El cliente no dejó un comentario.Chris D.
I feel My belongings safer n more secure than at most storage places😉alearo g. | First Impressions
Christy was awesome and such a sweetheart. She's always very beautiful. - TrentonTrenton S.
El cliente no dejó un comentario.Tarra S.
Have a larger van availableJay R.
I requested (and was guaranteed) a 17' cube truck. Upon, arrival. I was informed the closest thing was a 26' truck, which was much larger than what I needed and caused major issues with my project. Don't guarantee the rental if you don't have the inventory.Kevin T.
El cliente no dejó un comentario.Morgan H.
El cliente no dejó un comentario.Mark C.
Long wait time you should have help in this location that nice lady did the best she couldCandace C.
El cliente no dejó un comentario.Gregory T.
We had our location pick up changed by Uhaul and were not compensatedMishelleen M.
I really can't think of anything you guys can do to improve everybody was really nice. The van I rented was in excellent condition with low miles. The store was very clean. Thanks guys you rock.James O.
El cliente no dejó un comentario.DON B.
A partial refund for returning a rented trailer/equipment earlier then the date specified on the contract would be very appreciated.Matthew S.
People were awesome and also very helpful and were truthful with every question I had prior to expenses and etc thank you uhaulâ€¦!!Cortney W.
Everything was perfectTerrance B.
El cliente no dejó un comentario.Mark B.
Faster service and more I didn't get a reciept I need oneEmilio O.
El cliente no dejó un comentario.Julie B. | First Impressions
El cliente no dejó un comentario.Justin W.
El cliente no dejó un comentario.Julia H.
I can't say enough about this location the employees bend over backwards to make your experience very pleasurableDavid A.
Not a thing. Thank you for all your help.Patricia R.
Check in and check out was so well done. I prefer a human being to using an app. Awesome store employees at this location.Helen L.
El cliente no dejó un comentario.ALLIUE RASHELLE J.
This location was very nice and helpful. TyZee B. | First Impressions
Had the truck ready and the process only took about 15 minutes. They were extremely organized and very nice!nita C.
El cliente no dejó un comentario.Andrea S.
Personnel there were efficient and friendly.rick C.
The uhual system is so inadequate that it doesn't allow the in person stores to flourish. Do better online uhaul, you are ruining everything for everyone.Lauren K.
Customer service rep was awesome in store she went above and beyond to make my rental as smooth as possibleLaKesha M.
El cliente no dejó un comentario.spencer l. | Overall Experience
I've rented from here several times. The employees are great. However, every time...including this time, the fuel level is always at or below a 1/4 tank. It would be nice if it had gas when I rented it.Kristin M.
Sarah was extremely helpful and successfully solved all of the computer problems. The uhaul online reservation system is absolute garbage and should be completely different. It screws over the clients and it screws over the in person uhaul workers. Sarah did a great job working within the system she had and we cannot recommend her enough!Lauren K. | First Impressions
El cliente no dejó un comentario.Marilyn D.
El cliente no dejó un comentario.DENISE M. | First Impressions
El cliente no dejó un comentario.TIMOTHY W.
El cliente no dejó un comentario.Stephanie M.
El cliente no dejó un comentario.Karen w. | Overall Experience
El cliente no dejó un comentario.Sarah C.
El cliente no dejó un comentario.Joseph K.
El cliente no dejó un comentario.HOWARD D.
El cliente no dejó un comentario.Brian O.
Great customer service from this location.Patrick M.
Maybe have a way to strap down the dolly in the smaller trucks.Tracy P.
El cliente no dejó un comentario.JOE N.
I added gas just before dropping off. Did not wait to be checked out and got emailed receipt where I was charged $12 for gas. Bad bad businessSusan B.
MGMT and staff is the best I've experienced with UHAUL so far. Really accommodating and patient with impatient customers, friendly, helpful. 10/10 for all interactions I had.Trevor H. | Overall Experience
El cliente no dejó un comentario.Leo W.
I rented a truck and appliance dolly. Had to go to a second location to pick up the dollyGlenburn S.
El cliente no dejó un comentario.James W.
El cliente no dejó un comentario.Melissa S. | First Impressions
Very friendly and helpfulJohn F.
El cliente no dejó un comentario.Zia T.
The pickup we leased smelled like a cigarette ashtray. The lady that helped us was excellent. Very friendly !!! :)Gil R.
El cliente no dejó un comentario.JOHN C.
I always use the 11th and memorial store. Easy to get in and out of and they are always staffed with knowledgeable friendly people.HAROLD B.
El cliente no dejó un comentario.Jon G.
Have a better online service for before and after hours.Jacob M.
El cliente no dejó un comentario.kerry P.
El cliente no dejó un comentario.Jimmy A.
Not only was the staff helpful but went out of their way to be helpful n understanding. I was going through a lot of crap about the place I was to be moving to but they made it a point to help me with what I needed to finally don really went out of the way to accommodate me. That is one staff I will always tell people to go to.william a. | First Impressions
The staff was accommodating and friendly.BRENDA G. | First Impressions
El cliente no dejó un comentario.giovanni Y.
Not cancel my rental without my noticeShankika F.
El cliente no dejó un comentario.Radin E.
El cliente no dejó un comentario.Steve B.
El cliente no dejó un comentario.SHANNON F.
El cliente no dejó un comentario.Emma H.
The parking lot was way too small and only one entrance was accessible due to how they had the trucks parked. I asked the guy who took my keys a question about the return and he said â€œI don't know I just clean them.â€ For whatever reason they said it would take 20 minutes to print a receipt. While I was waiting on someone to help me at the counter, I had to explain to another customer why his rate was different while the two employees kept making incorrect guesses such as mileage(on a trailer) or it was a holiday.Hunter S.
El cliente no dejó un comentario.Hugo S.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.Paul B.
It's always a pleasure doing business with you!!dale B.
This location is amazing! The people are great .Christopher T.
Kari was so friendly and helpful. This location is the best because of her.Andrea S.
Excellent service, everyone was professional. The only comment would be for all 12x6 trailers should be lifted by equipment, and not people as the lifting will eventually cause back strain or injury. Safety first :)Lawrence Allen S.
El cliente no dejó un comentario.Jim L.
The front representative and the tech who checked me in after returning were both excellent, were thorough in all their explanations and very courteous. With all the chaos I had that day, they helped make it so easy with the streamlined processes.Derick A.
El cliente no dejó un comentario.Jo L.
El cliente no dejó un comentario.Santos S.
My experience was delightful & professionalYolanda R.
El cliente no dejó un comentario.DANNY D.
The young woman at the counter was great. There was a long line as this was the only location open on Sunday and she handled the quickly and efficiently.tammy M.
El cliente no dejó un comentario.Leo W.
El cliente no dejó un comentario.Earnest H.
El cliente no dejó un comentario.Stephanie H.
Both the lady and the man running the place deserve a raise. They were amazing and professional under extreme pressure. If I were an employer I would try to steal them from your business.Nikki R.
El cliente no dejó un comentario.Jeffrey R.
Requested that another driver get added, no information was takenAndrea E.
El cliente no dejó un comentario.Chris H.
I appreciate the courtesy and professionalism of your staff. Also the equipment is well maintainedTim L.
The customer service rep at this location that helped me was very nice.Jason W.
Again, need more staff. They did the best they could but the building is very confusing and staff are clearly overworked. Not good customer service (not the staffs fault, corporate's fault for understaffing)Jason D.
El cliente no dejó un comentario.John S.
El cliente no dejó un comentario.Benjamin B.
El cliente no dejó un comentario.huang S.
NOT CUSTOMER FRIENDLY NO HELP WE ARE OLD WE HAD A VERY HARD TIME GETTING IN AND OUT OF TRUCK LOADING AND UNLOADING SHOULD HAVE GOTTEN A SMALLER TRUCKkim H.
El cliente no dejó un comentario.SCOTT M.
I was charged extraRYAN M.
El cliente no dejó un comentario.NELSON A.
El cliente no dejó un comentario.ALEXANDER R.
El cliente no dejó un comentario.Marcus M. | First Impressions
Staff was incredibly friendly and helpful with storage, rentals and purchasing boxes.Sierra H. | Overall Experience
El cliente no dejó un comentario.Sandra R. | Overall Experience
El cliente no dejó un comentario.Jason H. | Overall Experience
El cliente no dejó un comentario.Sandra R. | First Impressions
El cliente no dejó un comentario.David R. | Overall Experience
I was calling to pick up the rest of my belongings and no one picked up the phone or followed up to notify me. I've lost my child's toys and important books.Kerreon W. | Overall Experience
El cliente no dejó un comentario.leah k. | First Impressions
El cliente no dejó un comentario.David R. | First Impressions
Thank you for always having kind and courteous professionals on site for my rental and storage concerns. I was extremely pleased with the way my 2 ongoing year experience with U-Haul. Your staff at this facility is outstanding, and quite helpful in my needs over the 2 years. Special thanks to Eddie and the recently returning lady employee (Kari?), who originally made my rental contract and is now manager to the facility. Thank you both so very much.Gary M. | Overall Experience
Helpful staffing sometimes the wait for the register is a bit of a wait due to slow internet service but not to bad over all pleased with service.Walter F. | Overall Experience
Very satisfiedLESLIE W. | First Impressions
El cliente no dejó un comentario.NATHAN S. | Overall Experience
El cliente no dejó un comentario.Joshua K. | Overall Experience
El cliente no dejó un comentario.Dustin H. | First Impressions
El cliente no dejó un comentario.COLLEEN S. | First Impressions
El cliente no dejó un comentario.Ronald F. | Overall Experience
El cliente no dejó un comentario.Taniceka F. | First Impressions
Everyone was friendly and very helpful. My storage unit was good. I did run into a small issue once and they fixed it quickly. No complaints here. My stuff has been there for a few years and it has been safe and secure. They even went beyond and loaned me a broom once and filled my tire up with air when I was low. Things I needed at that time. I did buy my Uhaul hitch there for my car. It was a good buy. I highly recommend this storage unit.Annette J. | Overall Experience
I'm a new customer. This is my first storage rental. The only complaint that I have is it was difficult to place my lock on my 5/5 door because the latch wasn't lined up. I had to use muscle and I was exhausted after I final lined the holes up to be able to place the lock and lock it. But other than that my experience wasn't bad.opal l. | First Impressions
El cliente no dejó un comentario.Dale M. | First Impressions
El cliente no dejó un comentario.Gwendolyn R. | Online Move In
Will use u-haul againChester C. | Overall Experience
El cliente no dejó un comentario.Joshua K. | First Impressions
Always clean and we'll lit. There till this last month. I think maybe water leaked. There was some mildew on some boxes and a wooden ice chest. This last time it wasn't as cool in there as it always is. I can understand that so etimes things happened beyond our control. But I will continue to use U-Haul services.Frances M. | Overall Experience
Staff is great helped us right away on moving to another building due to cockroaches but management assured me that the building will be taken care of right away.Walter F. | First Impressions
The lady who helped me was so nice. She really helped with everything I needed. Super friendly. Thank you so much for your help.Emily A. | First Impressions
Had to rent truck one (1) extra day because I could not unload my belongings. I was unwilling to settle for a "climate controlled" space that was 88 degrees, humid, etc. I had to search for another facility that was appropriate and true to advertising of "climate controlled." Extra Stress, a different helper, extra miles, gas, etc, VERY DISAPPOINTED in that respect. I was never offered compensation due to facility's inefficiency to produce what was/they advertised!! Truck drove fine. I will not recommend storage at the 1010 S Memorial Drive, Tulsa, OK to anyone.SHERRY F. | First Impressions
I was treated extremely well. Even when a mistake was made it was corrected quickly and to my satisfaction. I found the Manager and employee Kari Clay very helpful. I would go back because of their customer service.Paul B. | Overall Experience
The people that work at the 11th street&memorial are the best.very helpful &friendly.Debbie R. | Overall Experience
I found roaches in my belongingsSTEVEN A. | Overall Experience
Over the top service!!Radiance L. | First Impressions
El cliente no dejó un comentario.Bridgett J. | First Impressions
Tanya was very friendly and helpful as well as the man who brought us the lock for oir unit. A+ Customer service.Mandy A. | First Impressions
Staff was not friendly and the storage unit I was given still had trash in it.Somtochukwu E. | First Impressions
El cliente no dejó un comentario.Jeff M. | Overall Experience
El cliente no dejó un comentario.Jonathan H. | Overall Experience
The people that work there are very nice&helpful.Debbie R. | First Impressions
El cliente no dejó un comentario.ELIZABETH P. | First Impressions
The storage leak water on my stuffallen B. | Overall Experience
Not only was my truck not available but i was unable to rent the storage unit that had been available days before.. so my husband said let's pray and so when Imy truck location was transferred I felt compelled to ask if they rented storage units not knowing uhaul has storage units.. thank you Jesus He worked everything out all at one placeRuth J. | First Impressions
El cliente no dejó un comentario.justine p. | First Impressions
El cliente no dejó un comentario.Michelle W. | Overall Experience
El cliente no dejó un comentario.iesha c. | Overall Experience
El cliente no dejó un comentario.LaDonna J. | Overall Experience
El cliente no dejó un comentario.David M. | First Impressions
Love staff very friendly good people thanks everyone..Lois W. | First Impressions
El cliente no dejó un comentario.Ian E. | Online Move In
Getting our storage space was fast and easy. She (forgot name) was very cordial and helpful.Arthur R. | First Impressions
It was bad for me because I lost everything I owed not yalls faultTAKENNA T. | Overall Experience
Tanya was very helpful and accommodating.ROBERT C. | Overall Experience
El cliente no dejó un comentario.cindy b. | Overall Experience
El cliente no dejó un comentario.Jeff M. | First Impressions
El cliente no dejó un comentario.PATRICIA M. | Overall Experience
El cliente no dejó un comentario.andrea a. | Overall Experience
Excellent servicefelipe p. | Overall Experience
Great service and staff very helpful. The place in Broken Arrow staff could receive and help getting my Jeep off equipment of truck. They had no room for tuck and equipment. The also sent me another U Haul location and it was wrong area of Tulsa. I found the place on 11th.guadalpe g. | First Impressions
I really like the fact that u never really hear about them have any brake insTritney C. | First Impressions
El cliente no dejó un comentario.James H. | First Impressions
El cliente no dejó un comentario.Tracy S. | First Impressions
Everything was good but the location where it located at in corner of street makes it hard to turn when a GOS tells u to go one way n I need to make a u turn . Also I rented a trailer to haul a truck n my truck didn't fit there in trailerPATRICIA M. | First Impressions
Staff was always friendly and very helpful. Thanks so much for a pleasant experience!!Gina F. | Overall Experience
El cliente no dejó un comentario.Gina F. | First Impressions
Really just the perfect experience! The safety of the location was excellent; location, availability, staff at site is so friendly and always eager to help. Lots of product for every kind of moving/packing/dolly's/trucks, you name it. We have used their storage twice and trucks alsoTricia G. | Overall Experience
Friendly staff. Easy to reserve and easy to turn in. I have used UHAUL for decades. My number 1 choice!vicky g. | Overall Experience
Under staffed wait is to long.Paul B. | First Impressions
Some initial issues were inconvenient but a customer service employee at front desk fixed the situation.Paul B. | Overall Experience
El cliente no dejó un comentario.BOBBY P. | Overall Experience
My experience was great! I only had one hiccup and that was the day I came to empty my storage. My card didn't work, but an employee was right there to help with the gate, coming and going. I would recommend.Andrea T. | Overall Experience
El cliente no dejó un comentario.tanisha S. | Overall Experience
Good Job!will r. | Overall Experience
Ms. Tanya (the manager) was always very helpful and professional. All transactions were smooth and simple. The entire experience really couldn't have been any easier. Definitely a location I'd use again if necessary.DESTINEE T. | Overall Experience
The staff at 1010 S Memorial drive is amazing! Renting the storage unit was easy, convenient, and well explained. Our storage unit was being used a place to transition our belongings while moving from a new state and into a new house. With the all the stress involved with a big move, U-haul made things stress-free and even provided comfort, compassion, and bottled water to our family when things got hard. Thanks U-haul!WIL S. | Overall Experience
Tanya was so very helpful to me during a very rough period and I win never forget how kind and caring she was!!! Thank you Tanya!!Jeanenne M. | Overall Experience
This facility is very aged and that is very evident. The unit we had was dark and musty. It was broken into twice. Not that we expected the office to be responsible for the belongings but they didn't even seem to care. Just came and took a couple pictures the first time and said you can call the police out to make a report. Well, how about you work on security of your facility and how someone was able to climb over the walls into our unit? The second time we didn't even bother. We got a new bigger unit, for less $$ and fits what I would truly consider climate controlled. I would not recommend anyone I know to use this location. On the 2 occasions I have had to deal directly with the manager, she was pleasant and attentive to my questions and needs. That I will give them.PATRICIA M. | Overall Experience
Great experience! The staff was very helpful and friendly. They got me in and out quickly, briefed me on the process, and took me to my storage unit. Two standouts were Tanya, the Manager, and Eddie, the Mechanic. Tanya guided me through the process and explained how things worked when renting a storage space. Eddie was friendly and chatted with me while I waited for my movers to arrive at the location. U-Haul on 1010 S. Memorial in Tulsa, OK is the best!!!scott h. | Overall Experience
The customer service was great. They worked with me on everything I needed. Smooth process with the unexpected moving issues that came up with my sister during the time I had planned to use the truck.Celestina S. | First Impressions
El cliente no dejó un comentario.Zyon T. | First Impressions
El cliente no dejó un comentario.mike c. | Overall Experience
Too bad there's no prorated rent.. I moved out in the middle of the month. Should only pay for what u use . So about 14 days I paid I could have used elsewhere. Moving expenses. But over all my experience was excellent.Jake S. | Overall Experience
El cliente no dejó un comentario.James O. | Overall Experience
Everyone from the Manager to the employees at the 61st & Peoria store was amazing. I've used U-Haul now for going on my 10 the move... You guys are amazing...Justin J. | Overall Experience
Very professional and obliging staff. I was super impressed!!! GraciasGary M. | First Impressions
The staff is amazing at 11th and memorial. They went above and beyond to accommodate my needs. If I ever need to use a storage facility I will bring my business back to them. Thank you so muchkari c. | Overall Experience
El cliente no dejó un comentario.Michael W. | First Impressions
Very accomodating.judy c. | First Impressions
Customer service was amazing!Russell R. | Overall Experience
Very niceGINA S. | Overall Experience
Very professionally handled with class, awesome service.stephen b. | First Impressions
PerfectHazel M. | First Impressions
Very quick service, not complicated, great customer serviceLucretia M. | First Impressions
Tanya Burrell, Manager for the Memorial facility is amazing. I have rented here multiple times and Tanya has always been friendly and customer service is her number one priority. Top notch facility.AJ C. | Overall Experience
The staff was very happy and friendlygina s. | Overall Experience
There was a female employee there who was so rude and hateful that I would never return to this facility.Stephen F. | Overall Experience
¡Gracias!Tyrone A N. | Overall Experience
The gentleman who assisted me did a fantastic job. He made sure I had dotted my I's and crossed my t's. I was worried but his professionalism showed he truly understood what I am going thruAaron B. | First Impressions
Just friendly worker'sanita p. | Overall Experience
Only used to store items for a monthJune S. | Overall Experience
Very helpful and the general manager truly went out of her way to take care of us !!Maria D. | First Impressions
When at the location, work together to find the best affordable cost for truck rental and help to save money.Larry J T. | Overall Experience
Even though it was a small wait time the employees were niceanita p. | First Impressions
The customer was well, work with me for returning the Truck, parking the transport, and find the closest Storage unit for easier unloading of the truck.Larry J T. | First Impressions
Thank you U-haul. We were about to be flooded out of our home and you made our moving our furniture out easy.Scott n. | Overall Experience
it Is great that you check every unit to make sure that they are locked good looking out I appreciate it thank youandrea a. | First Impressions
Thank you U-Haul for the amazing service during our difficult time. Oklahoma is under water and you provided us with a month of free storage!! Thank you !Scott n. | First Impressions
speedy serviceAlfonzo J. | Overall Experience
They were so sweet and helpful most definitely will be coming back!kenia m. | Overall Experience