Customer Reviews for U-Haul Moving & Storage at Mass Ave Boston

12534 comentarios

985 Massachusetts Ave   Boston, MA 02118
(North of South Bay Shopping Center-Limited On Street Parking Only)

(617) 442-5600

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(617) 442-5600

985 Massachusetts Ave
Boston, MA 02118
(North of South Bay Shopping Center-Limited On Street Parking Only)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

John S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel B. 
Clasificación:
1.0

Organization and communication were lacking at this location. We planned to fill our UBox onsite at this location. We were never told we needed to set up an appointment to fill it. We were told the wrong times for when it would be available to fill. Each person we dealt with told us different information than the other.

Mackenzie B. 
Clasificación:
4.0

El cliente no dejó un comentario.

David L. 
Clasificación:
1.0

Waited in line for an hour only to receive the news that the key put on my storage unit by uhaul was lost and could not be cut because only one person had the ability to do so. Had to extend a rental car and had no access to any of my furniture and college supplies. Terrible experience and would not recommend. Issue was "resolved" after uhaul credited the amount of the bribery we had to pay a worker to cut the lock on the unit back to me.

Elizabeth D.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

liu L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol L. 
Clasificación:
5.0

Nice clean place in a crowded location.

THEODORE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Margaret C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Katarnut T.  |  Overall Experience 
Clasificación:
1.0

Forklift driver called out the day I was supposed to access my box. I had called days ahead to make sure it was pulled and it had not been. No one on staff could confirm whether it would be ready the next day or not, and the manager's only response was “fingers crossed.” Waited in line for an hour to find out I couldn't access my belongings. Came back the next morning and it took over an hour to pull my u box before I could access it. What's the point of scheduling access if they don't pull the u box until the moment you arrive?

Mark H. 
Clasificación:
4.0

Location very close to my daughter's university. Didn't go inside upon returning the vehicle. Attendant just said I would be emailed an invoice. (and I was)

Lisa M. 
Clasificación:
4.0

The in person experience was great to problem solve -- the details of when we could access the ubox, and the overall logistics were very not clear on the site or when we called. It was also really unclear that each process related to the ubox (such as delivery to house vs shipping over to another state) went under a different reservation number. So when calling to problem solve, the person on the phone and I got confused which reservation we were speaking about.

savana L. 
Clasificación:
2.0

Staff were unfriendly and abrupt. They didn't explain processes and only told us what to do. Even though we dropped the truck off during scheduled business hours and followed their instructions, we were charged the $20 “after hours” servicing fee. We weren't given any receipt if dropped off to prove we even returned the vehicle and what time it was returned. I feel like we were scammed.

GEODI LYNN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anne Marie H. 
Clasificación:
1.0

They never recorded I returned the equipment had to call and wait an hour on the phone. After a day passed still nothing, had to email again to get a hold of them. Pretty ridiculous when I returned it to a person…

PETER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALDANDREW JR M. 
Clasificación:
3.0

El cliente no dejó un comentario.

BRIANBRETT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah D.  |  First Impressions 
Clasificación:
4.0

Very hectic could have used more check in personnel but the associate was very good

TIMOTHY B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Eugenia G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

EUGENISITA M. 
Clasificación:
5.0

Very high volume and checkin was easy as long as I didn't have to wait on line.

Michael C. 
Clasificación:
2.0

The number of times I had to clean off rat drops from around my unit was unacceptable. The top floor isn't climate controlled as advertised, and I will never use that part of the facility again

onat u.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

jessie F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PEI Z.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MISTY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jefferson V. 
Clasificación:
2.0

According to my movers who picked up the box, Uhaul somehow cancelled my moving help order. So I have to call moving help to re-order, which literally took more than 1 hour on call. Also, the receipt showed weird numbers and I may have to call uhaul again.... such a hassle

Tao S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claude R. 
Clasificación:
3.0

The people here took care of things promptly and without issue. However, this is a busy city location and they were not particularly friendly during the process.

CYNTHIA J. 
Clasificación:
1.0

Contract said use mobile app to pick up vehicle, then at the end of check-in would be given a code to access key from lockbox. However, the app did not proceed per contract. It said to pick up key at front counter. But get this. .. the building was closed. Our pick up was scheduled for 7pm. The building closed at 7. Reprehensible. Called customer service and was on hold for 40 min. Then call was disconnected. Used online chat and finally they were able to arrange a pick up at another location which was open. All in all -- What should have been less than 1/2 hour process, was a 3-1/2 hour process. NEVER AGAIN UHAUL. ALSO -- Got warning on dashboard truck needed oil. Went to a service station. It was TWO QUARTS low on a 2021 vehicle. Returned vehicle via mobil app so ws unable to request reimbursement. There is on way I'm going to call Customer Service, only to be on Hold forever, just to fight for a refund. NEVER AGAIN.

DOMINIC L. 
Clasificación:
5.0

I checked the drop off before I rented. Google maps took me to the wrong place. Your phone operator could not help me on drop off location. I was late due to poor directions. 985 Massachusetts ave Boston, ma 02118 has several locations on Boston maps. Better directions would have been nice. Instead, I got hit with a late fee! That is not fare!

Glenn G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arlyn E. 
Clasificación:
5.0

Wow! They run a very tight shift. Clearly marked return and super speedy check in.. Staff was pleasant and helpful.

Melissa A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raye M.  |  First Impressions 
Clasificación:
1.0

First of all, it is not clear where to check in for storage facilities. We were yelled at by several employees when we drove onto the uhaul Lot. We asked for assistance on where to park and where to go and no one would help. We circled the block a couple times and after parking on the street, found our way back to the office, right where we had been told we couldn't park! We had a confirmed reservation for a storage unit, but we were told they were all sold out and our reservation meant nothing. What a joke. Horrible experience! Unprofessional rude staff. We read the Yelp reviews and added our poor rating to the dozens of other. We should have read them ahead of time

greg l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MAUREEN M. 
Clasificación:
1.0

Line took forever and person I spoke with couldn't be less competent. I booked two months ahead of time and my unit was not available so I had to get a new one that didn't fit all my stuff. Absolutely unacceptable.

Harry R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura M. 
Clasificación:
3.0

It is difficult to reach staff. When we called (multiple times always at different hours) we were always placed on hold for 15+ minutes and then rerouted to U-Haul's main customer service department, who often could not help us with our order. This happened over and over again.

Nataly B. 
Clasificación:
3.0

Well the representative for customer service was helpful on phone Not in store. I will not bring my service there anymore.

Anna M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHUR E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEAN F.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

LESLIE L. 
Clasificación:
2.0

The staffs are rude, took so long to check in because I was supposed to wait for one guy to bring me to my storage. ended up the rude girl in the register brought me there.

Bianca N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hannah T.  |  Overall Experience 
Clasificación:
1.0

The customer service at 985 Massachusetts Ave. was horrible. I went to get into my used boxes a couple of times. One time no one was there they didn't even call to let me know and the second time I had to wait two hours even after I had an appointment to get to my boxes. I would not recommend that location.

Kelly L. 
Clasificación:
3.0

Online after hours return. Limited feedback.

Kelsey W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rohin A.  |  First Impressions 
Clasificación:
1.0

Follow through on your promises. Answer the phone.

Emily I. 
Clasificación:
1.0

Have the UBox arrive on time

Angelina Z. 
Clasificación:
1.0

don't OVERCHARGE and then not allow access into the box. I was charged an extra $1400!

Arlette G. 
Clasificación:
5.0

Nada

JEVON G. 
Clasificación:
3.0

Ubox hours differ from the rest of the facility but that was not posted anywhere nor was I notified when scheduling access to my Ubox. I waited an hour with the people only to be told that I was waiting in the wrong building. When I was provided directions to the correct building, there was no entrance nor were they open or aware I was on my way. They could not find my Ubox till about 20 minutes later delaying me and my movers. My ubox was also guaranteed for delivery for 8/13 and I was never notified that it would be delayed till I called and waited on hold for 45 minutes to ask where my box was. I had to reschedule my moving date and the $50 per day doesn't even begin to cover the monetary costs of the delay.

Courtney L. 
Clasificación:
1.0

Terrible

lily H. 
Clasificación:
5.0

Excellent service. 100% satisfied. We love u haul. It's the best service in entire United States. Very safe and reliable.

Pankag G. 
Clasificación:
1.0

Ruth was extremely rude and kept telling me I would be charge for dropping the unit off there

RYAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Schaida C.  |  First Impressions 
Clasificación:
3.0

Too long to get someone to answer the phone.

Nabil H.  |  First Impressions 
Clasificación:
5.0

It's not clear for ubox that different parts of the entire process go under different contracts, thus different reservation numbers. I had confusion with U-Haul staff when trying to problem solve and I was just referring to 1 reservation number when I should have been referring to multiple. It was also not clear how to access the ubox. Overall process is very confusing, but staff very helpful.

Savanna L. 
Clasificación:
3.0

I booked a Ubox at one location then the day before my loading date got told there was none available at that location and I should go to THIS location - fine, whatever... but when I got there they had no idea I was coming even though the staff I talked to on the phone said I was now confirmed for this location. Didn't have a box assigned to me and had me load my stuff into the wrong box and then made me re-load it into a different box. I don't think it's the fault of any individual staff member (those who helped me were very kind) but it seems like the system of communication between different Uhaul locations is terrible and that's really concerning for a company where one of the big selling points is how many locations they have and supposedly being able to go to any of them.

Adina K. 
Clasificación:
1.0

UBox was not available on moving day after I had already paid for movers, parking permit, and taken the day off. Never heard from UHaul and was unable to get anyone to answer the phone. Literally doubled the cost of my move. Will never use UHaul again.

Julia S. 
Clasificación:
3.0

El cliente no dejó un comentario.

noah W. 
Clasificación:
1.0

They left metal brackets on the four Uboxes which effectively made them impossible to get into. I spent three hours on hold trying to get resolution and never got a phone call. I got one text message asking for photos of the bracket which I sent but never heard from anyone again. I ended up going ten miles to the hardware store, bought $40 worth of tools and spent over two hours prying and ripping the brackets off the boxes. I am extremely disappointed in the lack of any customer service but you're damn quick to bill me for services (not) rendered. I feel I should get some kind of compensation for the frustration, cost and effort required to fix your mistakes and without that I will bad mouth Uhaul to anyone who wants to know. Very disappointing.

John R S. 
Clasificación:
3.0

The website states we can bring our own lock, but the staff at the counter tried to sell me yours, saying if I used mine it would be cut by the manager while on its round! I have been using my own lock, which is exactly like yours! Maybe the staff should know what they are talking about!

Coralie G.  |  First Impressions 
Clasificación:
4.0

Representative at the counter is not very helpful in solving issues. But i met a person. his name is Jame, he gave me great help to solve the problems and issues i met during storage. i really like to thanks him and recommend him very much.

PEI Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah T. 
Clasificación:
4.0

Peace of mind is huge for the customer. It would be great to have more accurate and frequent updates of where the box is located. At the least, customer representatives should have the ability to see which checkpoints the box has passed through. I think scanning the barcode at a checkpoint should be relatively easy to implement and significantly improve the customer experience.

John L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOONHO L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Luke M. 
Clasificación:
5.0

El cliente no dejó un comentario.

kyle s.  |  First Impressions 
Clasificación:
1.0

Really poor customer service. The two girls were friendly and nice but the gentleman was rude and wasn't helpful. May be I am Asian with brown skin. That's what he made me feel like. When I went to ask something about the rental, he wanted me to go back to end of line and wait 30 minutes. The storage I got is really small even though I wanted a storage to fit one bedroom room apartment.

RAJARATNA R.  |  First Impressions 
Clasificación:
1.0

I didn't know I had to pay for mice in my storage unit

GLENDORA B.  |  Overall Experience 
Clasificación:
5.0

Diane was extremely helpful and friendly when dropping off the boxes. For pick-up I did not receive a phone call upon arrival, but everything worked out OK

David S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Tricia B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William M.  |  First Impressions 
Clasificación:
1.0

I was charged for a month that my things weren’t in storage for

Demarria L.  |  Overall Experience 
Clasificación:
3.0

I received zero furniture pads. Staff at Boston Mass Ave was not friendly nor helpful, almost rude. I am very disappointed with the location you sent my container in California. I had to drive much longer and my container was removed from the pickup area 5pm when the receipt showed I could pick things until 10pm. This was not what was combined and I would like to be reimbursed for the breach.

Felipe F. 
Clasificación:
1.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Erica A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph B. 
Clasificación:
5.0

Jim Desmond was amazing!! Great guy and was incredibly helpful. He made our return process so easy.

Sophie M. 
Clasificación:
5.0

DJ went above and beyond. If you have an employee recognition, he definitely should receive it. He was kind and efficient. He walked us to our storage unit, explained where we should unload, and helped out when another customer was unpleasant to us. He handled the issue completely professionally and apologized for the inconvenience. Thank you DJ for your assistance o. July 31st.

Margaret C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenton S. 
Clasificación:
2.0

The staff in Boston made the drop off inconvenient. We waited 15 minutes before anyone helped us. I asked for a receipt showing that the trailer was returned and was told no.

Scott E. 
Clasificación:
5.0

Manager was really helpful in getting us another small unit when we needed extra storage space.

Kyle G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

KYLE G. 
Clasificación:
1.0

I didn't like the way manger handle the situation. We gave him proof that we have a month free: to reimburse the money back to the account. He just walked around and keep saying I'll get to it, and said ooh we don't have unit for free here. We spoke to customer service and they did say we can get our refund, they even asked us to speak to the manager there. It turns out it's the same manager giving us hard time. The young lady was not helpful. I stay there literally for an hour waiting for the manager to get back to me. He still didn't get to it. So this is my last time coming to this U-Haul place. I'll take my business somewhere else. The young lady also keep repeating that I should go to Brockton where I picked up the truck to have them given me a unit in Brockton not there unit.

Anna M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSA A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
3.0

manage reservations better - movinghelp went to pick up the containers at the prearranged time and waited an hour before even being able to speak to anyone there per their report - they were then told the containers wouldn't be ready for at least 2-4 hrs and that there were no 2-box trailers left - this made for a very inefficient and stressful moving day experience for both the moving helpers and myself - there needs to be a better system implemented to be able to manage reservations better through uhaul

Elyse B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey H. 
Clasificación:
5.0

The return technician Jim Desmond went above and beyond to make my entire U-Haul experience go smoothly from start to finish. This was the first time I had rented with U-Haul, and I took a one way trip from DC to Boston, and the staff here made my trip easy and stress free. The next I rent, the reason I will return is because of Mr. Desmond's wonderful customer service.

Patrick F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIK C. 
Clasificación:
3.0

El cliente no dejó un comentario.

John B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nathaniel L.  |  Overall Experience 
Clasificación:
2.0

The process went well with the drop off and pick up in Brookline. Unfortunately, I had a a very bad experience with the delivery in Birmingham. First of all I was told my boxes would be delivered Sunday, July 21. I called the Friday before and was confirmed for Sunday and was told I would be called on Saturday. I didn't hear anything on Saturday so I called on Sunday. When I called on Sunday I was told there were no drivers and they didn't have a delivery date. I called back on Monday. I was treated like I was a bother for calling. I was told I they didn't know when they would have driver and didn't know when my stuff would be delivered. I called my contact back in Brookline who said unfortunately they had no control and gave me the manager's number in Birmingham. I called back and spoke to the manager (who happened to be the person I spoke to prior). She then told me she was not able to schedule due to me “calling so much”. I received a call late Monday stating my stuff would arrive on Wednesday. On Wednesday at noon I had not heard from anyone. When I called they told me “It will arrive anytime from now until 9pm”. To me, the lack of communication was unacceptable. In addition the tone I received from everyone I spoke to was unacceptable. I was given another managers name and number (Scott 205-789-0992). I left him a voicemail during this and didn't hear anything back. On July 14th I submitted a Facebook message stating my concerns about not know when I would receive my boxes. I received a response stating someone would get in touch with me (reference #3282385). I still have not heard from anyone. When I received my boxes I called that evening to schedule a pick up. I was told the person who schedules was gone and she would call me back the next day. The next day I had not heard anything and called. I was told she was not there. When I finally got a hold of someone the next say I was again told they have no idea when their driver would be working next week. I feel this is unacceptable and they should not be allowed to do this. I was told a date of delivery. I was not told this was changed and had to spend hours trying to figure out where my stuff was at and when it would be delivered. Again, the service in Brookline was stellar. The service I received in Birmingham was unacceptable. I do not feel I should have been talked to and treated the way I was. I am not sure why I am wasting my time with this review as I am sure this will be ignored like all the other ones. I had called 4 different providers prior to selecting UHaul. I wish I had gone with another service. I will never use this provider again.

Sarah K. 
Clasificación:
1.0

El cliente no dejó un comentario.

Nawara A. 
Clasificación:
2.0

Need better staff

Sharon M.  |  First Impressions 
Clasificación:
5.0

Convenient and clean. Staff was always eager to help. Gracias

Ann M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Greta S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Joshua A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ARTEM A. 
Clasificación:
2.0

El cliente no dejó un comentario.

Markeya W.  |  Overall Experience 
Clasificación:
1.0

Workers are very rude. They need to stop being so rude to their customers and they definitely need to improve their communication skills.! Please, provide some basic training for them regarding customer service.

Ahmed B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dan C.  |  Overall Experience 
Clasificación:
1.0

The crew is very rude.! I has been told in U haul Michigan that once I arrive in Massachusetts, I return the trailer and leave my car there until I come back to return the truck. I have been driving for 18 hours from Michigan to Massachusetts and was very tried. I arrived there to drop off the trailer. After, the trailer was taken a lady who is working there screamed at me to get my car and the truck -that still have my furniture- out of the property. I told her that I am waiting for a friend who is going to drive my car. She said I have to move out now. She drove and parked the U haul truck on the street and handed me the key.! I was very mad at her and just said thank you.!!!

Ahmed B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA G. 
Clasificación:
3.0

Storing my stuff was easy but the process to get a Storage room took way too long. The staff were extremely impatient rude and Unaccommodating.

Divya B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

chris c.  |  First Impressions 
Clasificación:
3.0

Was a little disorganized. The staff took care of one line and ignored me for about 10 minutes until I switched lanes. There was no sign to indicate which lane I should be in ( take the lane closest to the office). When they did get to me though, they got me out of there in less than15 minutes

Chung S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc A. 
Clasificación:
4.0

El cliente no dejó un comentario.

SUBRAMANIAN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane K. 
Clasificación:
3.0

My overall experience was good until the apparent mouse infestation. Everything was covered with mouse droppings, and I basically threw everything away. I was very surprised by that, because it was otherwise fine. It makes it hard to say yes to recommendation. But I probably would with a word of caution.

CECELIA Y.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Alex J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald L.  |  Overall Experience 
Clasificación:
1.0

Mice poop and yellow stains on my clothes.

Latonya A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Domenic C. 
Clasificación:
5.0

The staff there is so friendly helpful and Bianca is a very helpful and amazing person Latisha

Latisha G.  |  First Impressions 
Clasificación:
5.0

Your online + phone customer service is atrocious. It wouldn't matter if you could get a local person on the phone but the way calls are routed makes this impossible. I tried to communicate about a mover, I'd hired through Moving Help, getting hurt to let you know this could affect the time I'd return the truck and was granted no grace for needing to wait for another crew member to arrive. When I tried to speak with an online rep, I waited for an hour with no reply at all. I left my personal keys in the truck and couldn't reach anyone at the final drop off office to see if they'd be set aside for me. Not great!

Nelly A. 
Clasificación:
2.0

Agents were present at drop off but had me out the keys in a drop box instead of receiving the vehicle. Agents did not check in the trailer, only the truck. I had to call uhaul three times to get any indication that they even acknowledged the error.

CRYSTAL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian S. 
Clasificación:
4.0

Guy in returns seemed a little stressed out by that fact that we came straight there instead of calling first. I think he was worried that he was running out of space on the lot.

David H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Aaron M.  |  First Impressions 
Clasificación:
4.0

Very busy. Once recognized by personal he was very helpful. I thought I could drop off at any location. You Can Not. I wish I was not aware of that. Overall. I get you are trying hard to be a leader. Making it as easy as possible

Ronald P. 
Clasificación:
4.0

Check in person was extremely courteous and there was no wait at all. Super busy time for them and I still felt like the only customer. Very nice

denise S. 
Clasificación:
1.0

El cliente no dejó un comentario.

ARDALAN T. 
Clasificación:
3.0

The overall area is sketchy and the parking lot is hard to navigate.

Hailey D. 
Clasificación:
4.0

Staff was extremely helpful! Really appreciated all the help and the space. The door being broken did make unloading difficult but overall good experience!

Kayla P.  |  First Impressions 
Clasificación:
1.0

We canceled the contract to get refund

Stephen D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kaz K. 
Clasificación:
3.0

They looked overwhelmed they need more personnel

Pablo W. 
Clasificación:
5.0

Even though it was the end of the month and lines were long, the staff were efficient and friendly. The line moved along at a great pace, and we had no problems loading our boxes into the storage unit. Thank you UHaul!

ANGELA Y.  |  First Impressions 
Clasificación:
3.0

Better customer service rather than yelling / Barking orders at customers.

MATTHEWK G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dennis G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SAVATH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alesha W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lucas H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHELE T. 
Clasificación:
4.0

Quick in n out

THEODORE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
1.0

The unit I reserved did not exist. This has shown me that U-Haul is a crooked and disorganized company. Associates Diana and Shania were very helpful; they saved the day. Jim made the entire process more difficult, for both me as a customer and for the other employees. Jim did not not show me where my unit was, and it took me 20 minutes to find it, and it was still locked when I found it. When I finally had someone (Shania) come unlock it, it was too small. Diana and Shania went above and beyond, got me a unit that worked, showed me how to use the elevator, gave me a month free, and just in general were sympathetic and down to earth. They deserve a pay increase and a huge shout out.

Mary P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas R.  |  Overall Experience 
Clasificación:
5.0

Great people and service

WALTER W.  |  Overall Experience 
Clasificación:
1.0

I rented a storage unit on 6/15/21 and reserved a 15' footer truck for 6/16/21 today 6/16/21 the service was horrible. the first truck #DC1211K) sputtered and jerked also the check light was on!!!!!! I turned right around brought it back complained to MR. Jimmy Diamond, told me that was normal for that year and model. I expressed how uncomfortable I was to drive a truck with a check engine light on and ask for another truck. I was told to wait in line to exchange the truck. The second truck#DC3522G) also had a check engine light on and a padlock on the back sliding door I returned that truck and left there with no truck and very disappointed

Regina A.  |  First Impressions 
Clasificación:
4.0

The front desk staff members were helpful and pleasant on two occasions when we had questions and again when we checked in. The man who guided us to our storage unit was friendly and efficient. We found the sample units in the main office VERY helpful in deciding which sized unit we needed.

Danielle K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFREY H.  |  Overall Experience 
Clasificación:
1.0

Staff was rude, bad attitude, not friendly, and definitely would not recommend this location to anyone.

Devina A.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful!! Especially the young man, who helped remove the security lock. He also gave me a hand moving something…truly doing above n beyond!! Thanks again

Addis W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

drew r.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VALARIE S.  |  First Impressions 
Clasificación:
2.0

Not well informed and often rude.

nisrine k.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

becky h.  |  First Impressions 
Clasificación:
1.0

The staff was very rude, cursed a couple times and accused me of wasting her time.

Rosa A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

edgar w.  |  First Impressions 
Clasificación:
2.0

Was never given an access card and when I was given one it didn't work. Climate controlled area is extremely hot and there are flies everywhere. The entire time I was unloading my truck there were sketchy people entering and exiting without swiping their card. I still don;t have my access card.

Shikhar J.  |  First Impressions 
Clasificación:
2.0

There were two dead mice, one of which was in a bag of winter clothes, the other on the floor. I left behind a couple of bags of sneakers because I'm terrified of mice and didn't want to find anymore in the unit..

ROBIN P.  |  Overall Experience 
Clasificación:
2.0

Not a hit on the store direct, nearly as much as Uhual as a coorperation. there seems to be a repetetive issue with coorperate not communicating with any of the store branches when you call them. And when i say this, I mean they book things with 0% contact to make sure the store has whatever it is your looking for. This strings deeper than one interaction with them, My company uses them all the time, and we have ultimately decided to never use them again because of the lack of communication between branches. If I had to guess, Id say out of 20 times we use uhaul, about 9 of those times goes negative in some way shape or form, mostly due to communication.. If you just have a personal move though, they should be fine

Kyle R.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

LILLIAN K.  |  First Impressions 
Clasificación:
5.0

This place and staff is amazing. I only have one question about switching strange units

April S.  |  First Impressions 
Clasificación:
1.0

The employees at the UHaul at Mass Ave in Boston were incredibly rude, disrespectful and made me feel unsafe. Yelling at me saying they did not have a unit for me, even after showing my confirmation email, was unsettling. I asked for a refund and will never return to that uhaul location again.

Donna F.  |  Overall Experience 
Clasificación:
2.0

The staff were rude and did not know what was going on. Although explaining many times that I had a free month of storage they still charged me for my unit. The facilities also did not feel safe. We were also not informed that we had to exit the "24 hr" facility by 7pm. We ended up getting locked into the facility which took 20 min to get someone to let us out.

Marcus L.  |  First Impressions 
Clasificación:
5.0

Bianca helped us and was very professional and helpful to us during a stressful time. She made the process of moving smooth and less stressful. We appreciate her kindness and her excellent customer service. We will recommend uhaul storage because if her!

Thomas B.  |  First Impressions 
Clasificación:
2.0

Staff were extremely rude and stupid

Divya B.  |  First Impressions 
Clasificación:
5.0

The staff was phenomenal with everything. They place was crazy but everyone was polite and courteous and helpful. Cannot say enough about how good they all were.

WALTER W.  |  First Impressions 
Clasificación:
1.0

Y'all have a bad customer service. Whenever people tries to call y'all never pick up the phone, and make people waiting on line for hours. Last time I went there the lady gave atitude, she has no potential for work.

Anilsa F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Addis W.  |  Online Move In 
Clasificación:
2.0

This facility always has homeless people hanging out. They wait for the bathroom even with the card access reader required. The stay in the office make you feel like you are not there. You wait in line forever. When you approach the counter you are not greeted.,the last time I was there, when an employee freed up at the counter, I walked over and stared at her while she was doing something. The day I cleared out my unit I waited in line for a long time and left because the wait was so long. I left and called and was in the queue for over 25 minutes! Overall, the experience there over the past seven years has been negative. I dreaded going there.

DENNIS T.  |  Overall Experience 
Clasificación:
5.0

Excelente 👌

cinthia d.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Noam K.  |  Online Move In 
Clasificación:
2.0

Our service with Jasmine was excellent. She was friendly, knowledgeable, and very helpful to us. However, after I came back a few hours after checking in to store some boxes there was an awful smell coming from a storage until down the hall from me. I believe it was #3501. There were fruit flies everywhere and the gentleman I saw opening that storage until was carry dirty empty bottles which the cause of the fruit flies. He was also yelling. I noticed the later hours inside the storage until is not safe. There's a lot of random people inside the storage unload area that were not unloading. I felt unsafe when I was there. Frankly I'm disappointed and will be taking my stuff out in the next week. Best, Loc

Loc T.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Isabella P.  |  First Impressions 
Clasificación:
5.0

I didnt leave i got a bigger storage

jody m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie Q.  |  Overall Experience 
Clasificación:
3.0

The Massachusetts ave location never answers the phone. They say a 20 minute wait and I have sat on the phone for longer than that and still never received the help I needed.

Niquel F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHANIEL P.  |  Overall Experience 
Clasificación:
5.0

There was a ceiling leak outside of our unit , C1092, making a puddle of water outside of our unit. I would really like this to be taken care of quickly, so no water gets into our storage unit! Gracias)

Elizabeth S.  |  Online Move In 
Clasificación:
4.0

Expensive

Enright M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DARNELL M.  |  Overall Experience 
Clasificación:
1.0

The customer service was very bad. If u don't have a good customer service u don't have no business.

marie t.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Bianca N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sammara B.  |  Overall Experience 
Clasificación:
5.0

You can't improve on perfection.

freda w.  |  First Impressions 
Clasificación:
5.0

Nothing out of the ordinary very modest and prompt service. Can't complain

patrick b.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Ron A.  |  First Impressions 
Clasificación:
3.0

Hi, The girl at the desk was untrained and very stressed out. We have a room already. We wanted an empty room right across from ours. It has a green tag and a green lock. The girl insisted that a green lock meant the room was not available. I have been coming here for years. Red tag + second lock = renter behind on rent, no tag + 1 lock = normal room already rented, green tag + green lock = room available to rent. She refused to rent to us. She kept asking what size room we wanted. We said the exact room number. She kept saying it was not available. I said look me up on the computer. She insisted that a second room was a separate account. (What business would do that?) She gave me a form to fill out. It was in Spanish. She was very agitated and would not make eye contact. I said a green lock means it is available. She said a green lock means there is a problem with the room. The girl at the other station said she could help us. She looked me up in the computer and we completed the rental for the exact room I wanted with no problem. The first girl was standing on her chair yelling at people to get back in line. The poor girl needs training in the details of U-Haul rentals, and in customer relations. Had I net persisted, you would have lost a rental. Later, I was sent a PDF copy of my contract. My Norton virus scanner found a malicious script in the PDF. Your computer is infected.

Mark Y.  |  First Impressions 
Clasificación:
4.0

Need to change prices on some of the storage

Ronald L.  |  First Impressions 
Clasificación:
5.0

Thank you so much for helping me with this storage unit. You all have always been polite and going extra miles and I truely appreciate your help. I will be back again next time for my moving and storage needs.

NICOLE M.  |  Overall Experience 
Clasificación:
5.0

I enjoy my experience at UHAUL in particular the access card available to me to enter the premises where my property was stored.

WARREN H.  |  Overall Experience 
Clasificación:
2.0

Homeless people sleeping in the storage units. Terrible place no parking to get into storage units. Just the worst.

Celeste D.  |  First Impressions 
Clasificación:
3.0

The hours really got to me, but other than that it’s a 5/5 experience.

Harish V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL J.  |  Overall Experience 
Clasificación:
5.0

It fit our needs when we needed it!

Diane W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

bonita g.  |  Overall Experience 
Clasificación:
2.0

Had two speakers stolen after leaving them unattended (my fault) for 5 min. The manager states that the vid camera wasn't working and that there weren't any people/cars around and didn't see anything. This statement leads me to believe he didn't bother checking the video, because the place was super crowded (mass exodus from Boston), lots of people and cars were in and out while we were there. He didn't bother to check. (It was too busy for him to check right after it happened - too many people at the counter. He wasn't able to check the video when I asked him about it right after it happened. They were SLAMMED with people trying to store there stuff and get out of Boston (Covid). So when I followed up with pictures of the exact location the speakers weee stolen, etc. he said there was no one around that day and the cameras didn't show anyone.) Leaving the cameras out at the corner right by my storage unit when they fell off the cart wa MY FAULT. Just wish I would have received more help from the manager.

ALYSON R.  |  Overall Experience 
Clasificación:
1.0

Human capital for this branch needs a revision.

Hong T.  |  Overall Experience 
Clasificación:
5.0

The staff was very friendly and polite. The information was explain with confidence. They made you feel welcome.

Carnell S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROL G.  |  First Impressions 
Clasificación:
5.0

Had no problems

Gwendolyn C.  |  Overall Experience 
Clasificación:
3.0

The place wasn’t bad but I had rust on my lamps and there was rat droppings on my things.

Princess C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN D.  |  First Impressions 
Clasificación:
5.0

storage facility is very clran and secure and the staff is very friendly and helpful.

MARTHA A.  |  First Impressions 
Clasificación:
4.0

I would have given and excellent score, but I was locked out 3 times (last night at 9pm during my move out) even though I had 24 hour access which I paid for. **But I would definitely give an excellent score for the staff who were always friendly and helpful.**

David C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mella j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer W.  |  Overall Experience 
Clasificación:
5.0

the auto-move out thing is great. I thought I'd have to do more paperwork after emptying the storage space, but you guys ended the contract automatically. AWESOME!!!

Jessica D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

eladio b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristin T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark A.  |  Overall Experience 
Clasificación:
5.0

thank you!

Zachary S.  |  Overall Experience 
Clasificación:
3.0

While my storage unit was well secured and the staff was super helpful, when I emptied out my unit I found that mice had been living in it. I found mice fecal matter all around and on/in my stuff, and several of my books were damaged because mice got into my boxes and chewed on them. I did not have any food in my storage unit. I thought U-Haul and future customers may want to know this.

Kendall C.  |  Overall Experience 
Clasificación:
3.0

Interactions were as expected but none of the employees were wearing masks. Even out on the sales floor and in the warehouse. Anyone that had a mask had it pulled down to chin. Most employees were blatantly not wearing a mask at all. Very concerning and should be addressed.

Lindsey N.  |  First Impressions 
Clasificación:
2.0

I received multiple notices for late payments, despite my banks statements telling me otherwise and multiple phone calls to U-Haul. The statements I got were in accurate, and credited me with over $624,000 in payments, which unfortunately was not true.

PAUL H.  |  Overall Experience 
Clasificación:
5.0

Overall everything was excellent. There was minor concern over the homeless hanging out in there all day. Some of the storage bins have clothes in them that need a severe washing. I would still rate my overall satisfaction at a ten.

jack g.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Sebastian V.  |  Overall Experience 
Clasificación:
3.0

I didn’t appreciate how you went up on the price after the 1st month ..That’s the real reason Why I got my things n left..U could of told me that the price was going up..😞

john r.  |  Overall Experience 
Clasificación:
5.0

The Manager Ed was pleasant, accommodating and a true believer in customer satisfaction! I felt valued s a consumer as a result of the way in which I was treated by Ed the manager. That is the example I believe he models for his employees. I received excellent service at the register, and after needing some questions and by the manager the other team member cleaned the van I was renting with a smile. The in store associates were pleasant and extremely helpful answering all my questions and making the the process of renting the storage and the vehicle a seamless process !

Jo-Ann N.  |  First Impressions 
Clasificación:
5.0

Could you guys sell your U haul clothing I like the Art

Geraldo R.  |  Overall Experience 
Clasificación:
1.0

To be fair, the office was overcrowded so the employees were overwhelmed. That said, I was given completely unclear directions. I was told that I would not be able to access my locker past 5pm, while the web and subsequent emails have all claimed 24 hour access as a feature of the storage. Being forced out at 5pm meant I was unable to complete my unload and friends and loved ones who had offered to help me were badly inconvenienced. Thank you for considering this feedback, and all the best.

Robert W.  |  First Impressions 
Clasificación:
5.0

Staff was amazing. I was keeping my things for a little over a month in the storage facility and there was an issue with billing me for two months, and the staff settled everything and was incredibly helpful.

Harrison H.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

kamisha b.  |  First Impressions 
Clasificación:
5.0

Thank you. U Haul for your great experience 😊 you guys are very outstanding👍👍.

michelle r.  |  Overall Experience 
Clasificación:
5.0

the staff was very friendly and helpful

Brad S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronnie H.  |  First Impressions 
Clasificación:
5.0

She was very nice 💯

Sheila F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia D.  |  First Impressions 
Clasificación:
5.0

Customers Service rep was nice and very knowledgeable. He direction was on point.

Latoya J.  |  First Impressions 
Clasificación:
5.0

Matt was very helpful for renting the unit and telling me exactly what I needed. ¡Gracias!

Brianna J.  |  First Impressions 
Clasificación:
5.0

The saleswoman who helped me was friendly, extremely helpful, knowledgeable, excellent service!!!

Robin L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Warren G.  |  First Impressions 
Clasificación:
5.0

The people who work there are very kind and accomidating . I loved the service I was provided. I give a 5 star all day , I feel like my things are safe and i just love the accomidations thank you!!!!!

Christine C.  |  First Impressions 
Clasificación:
5.0

Great service, good space and conditions.

Octavio C.  |  First Impressions 
Clasificación:
5.0

They helped me trough the process was easy and fast and also helped me find my store room when I asked becouse I don't found it

Hector V.  |  First Impressions 
Clasificación:
5.0

The young lady was very pleasant and helpful

Recey W.  |  First Impressions 
Clasificación:
5.0

Customer service was really great! I was given all the information I needed to know and was given just the right amount of storage space. They made it really easy and flawless. Thank you so much Uhaul

Ana T.  |  First Impressions 
Clasificación:
5.0

The Young lady who attended me (in which i forgot her name臘‍♂️) was sweet and very informative towards my vist at uhaul. Thanks again and look forward to doing business again in the near future.

FRANCIS R.  |  First Impressions 
Clasificación:
5.0

Design storage units that can hold an entire household without the consumer having to buy multiply units to hold all that they are storing, or allow a consumer to look at the unit, not the displays.

April S.  |  First Impressions 
Clasificación:
5.0

.

Jessica d.  |  First Impressions 
Clasificación:
3.0

Upper level storage bin. The door couldn't open all the way bc there was an obstruction on the ceiling.

Enright M. | Reservación
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