Comentarios de los clientes para U-Haul Moving & Storage at Lorain Ave

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Lorain Ave

Clasificación general:

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THOMAS M.
Clasificación:

Nothing I can think of to make my experience better! Thank you, Thomas Marconi

Valerie K.
Clasificación:

El cliente no dejó un comentario.

Pat M.
Clasificación:

Nothing

ERIC I.
Clasificación:

El cliente no dejó un comentario.

Victor U.
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El cliente no dejó un comentario.

Terence K.
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El cliente no dejó un comentario.

david B.
Clasificación:

El cliente no dejó un comentario.

Clasificación:

Great staff, very helpful!

Christopher B.
Clasificación:

El cliente no dejó un comentario.

Christopher B.
Clasificación:

El cliente no dejó un comentario.

Sophia H.
Clasificación:

El cliente no dejó un comentario.

Juston K.
Clasificación:

El cliente no dejó un comentario.

Susan D.
Clasificación:

Nothing I can think of

Daniel B.
Clasificación:

El cliente no dejó un comentario.

Linda K.
Clasificación:

El cliente no dejó un comentario.

MARGARET O.
Clasificación:

El cliente no dejó un comentario.

Dennis D.
Clasificación:

The automated check in service didn't work at all. Once the location service failed to work there was no way to advance through the check out process. I tried calling customer service and using chat and no one ever responded.

Patrick J.
Clasificación:

Have a staff that helps. Not let a crowd sit outside for twenty minutes while your app doesn't let returns happen. Just shaking your heads at us sitting outside in the cold at night. Come to the door and see what's wrong. Yes you are closed but standing there texting and not helping doesn't solve anything when there is a crowd outside.

marty R.
Clasificación:

El cliente no dejó un comentario.

kim C.
Clasificación:

I had a less than favorable experience all due to the way I was treated and spoken to by the associate behind the counter who processed the rental of a truck this past weekend. The young lady apparently doesn't realize that she is the face of your company and that she is representing Uhaul and not her own immature self. This young lady couldn't be bothered to look at me throughout the entire transaction. She read from a script. She couldn't be bothered to thank me for my business. I thanked her at the end of our transaction and then told her it was too bad she couldn't have been more friendly. Her reply was to call me rude. Unbelievable. She then waited on the next customer without any kind of guidance as to where to find the truck. I apparently got in the wrong one and had to go look for a different employee to help me find the correct vehicle since the young lady made it very obvious that she was finished “helping” me. I'll have a hard time renting from uhaul again

RANDALL N.
Clasificación:

Totally a good value.

Alan G.
Clasificación:

Pick up and return went well, can't ask for more.

MARK W.
Clasificación:

El cliente no dejó un comentario.

ANDREW Z.
Clasificación:

When I dropped the trailer off I waited for someone to unhook it, no one came. I went in side the woman behind the counter was busy texting on her phone, so I had to wait. She told me I had to go back outside and wait for the yard man then went back to texting. I waited 13 min for the guy to unhook the trailer.

Tom K.
Clasificación:

El cliente no dejó un comentario.

arthur K.
Clasificación:

Thx mark Art knight

Scott W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

VICTORIA Y.
Clasificación:

El cliente no dejó un comentario.

Joan K.
Clasificación:

Very friendly and helpful

David M.
Clasificación:

El cliente no dejó un comentario.

Robert K.
Clasificación:

Very good service experience. No suggestions.

J L.
Clasificación:

Despite checking in online, including uploading my driver's license, I still waited more than 35 minutes just to speak with with the rental agent at the counter and another 15 minutes in the yard to get my trailer. There needs to be more than one agent working the counter, at least at peek times and more than one person in the yard to assist renters. When returning my trailer, there was no one to meet me in the yard, so I located a spot, backed up the trailer and un-hitched the trailer myself before anyone came to assist and complete the return check. All in all, the rental was less than helpful and much longer than all of the pre-rental paperwork completion should mean.

Ann Marie P.
Clasificación:

Pick up time is busy perhaps increase staff at these high volume times

Mark B.
Clasificación:

El cliente no dejó un comentario.

Cynthia L.
Clasificación:

Girl that check me in very rude,when I returned the truck the young man was very polite and pleasant..

Robert B.
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We had a problem with the move in date staff jumped in right away to make changes to fit our need.

JOHN H.
Clasificación:

Service representative seemed irritated when I asked him to swap out a ball to one recommended by and purchased from U Haul. Also, owners manual said tie-downs should have been provided.

Crystal B.
Clasificación:

I wouldn't recommend this location bc I was charged $30 for a cleaning fee, when all was needed was a quick sweep of the back, b which I offered to do, the employee said no big deal not to work about it and offered to sweep it. I asked him if I would be charged for it, and he said no, that he wasn't doing anything anyway! yet still I was charged!!

JOHN B.
Clasificación:

El cliente no dejó un comentario.

DEBORAH B.
Clasificación:

The employee who managed the rental transaction for me was professional and pleasant but, I needed to return to the office with a further question and the second employee I spoke with was curt and not helpful. The employee who handled the return was wonderful so only one “bad apple”! Overall, the experience was great - the truck was in excellent condition and very clean! Also, the woman who initially scheduled the rental over the phone was terrific.

NANCY N.
Clasificación:

Your gas mileage sucks. I went seven miles and it cost me $10 in gas for a 15-ft truck. If I'm going to make a longer move I'm going to look someplace else!

TEDDY S.
Clasificación:

Thx again, art

jeff C.
Clasificación:

The tailgate on the trailer needed to be greased, very very tough to close…jc

David S.
Clasificación:

9:00 reservation, got to the location at 8:55. 2 people in front of me, 1 person at the check out. Didn't get checked in until 9:20(unacceptable) not a clear return instructions wait inside where I checked in only to be told to go outside, and wait there, this process took another 20 min(unacceptable)

Dennis D.
Clasificación:

El cliente no dejó un comentario.

Tiffany N.
Clasificación:

There was only one person at the computers and a long line she did a very good job but if there was someone to help the line would have gone a little quicker

Duane D.
Clasificación:

Everyone was Great to work with

NII T.
Clasificación:

El cliente no dejó un comentario.

Richard C.
Clasificación:

Always a pleasure renting from here. It was early in the morning and everyone was really helpful!

JOHN NICOLAS D.
Clasificación:

El cliente no dejó un comentario.

Randy O.
Clasificación:

El cliente no dejó un comentario.

Kelly B.
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Both the young man that helped me check out and the super strong young lady who helped me lift the monster trailer off my truck were great! Thanks for your help!

Tammi F.
Clasificación:

El cliente no dejó un comentario.

Randy O.
Clasificación:

Great service

Patrick L.
Clasificación:

My first reservation was for a 4' x 7' trailer. When I picked up my trailer and got home, I realized that the dimensions of the trailer were not actually 4', but rather 38". This required that I return the trailer to the location and rent a different, larger trailer that ACTUALLY met my needs. Not only was this an inconvenience, it also meant that I was delayed by more than hour in my project and left my help standing and waiting. I was thus delayed in returning my trailer because of this inconvenience and when returning the larger trailer, the worker wanted to charge me for an additional day, effectively doubling the rental charges. After AGAIN reiterating the problems, I was finally able to get the additional day charge dropped. The desk associate, Alicia, was very friendly and accommodating, but from there, the experience was incredibly disappointing.

ATTILA D.
Clasificación:

El cliente no dejó un comentario.

David D.
Clasificación:

El cliente no dejó un comentario.

DANNY B.
Clasificación:

El cliente no dejó un comentario.

GABRIELLA N.
Clasificación:

The original reservation I had made was unavailable and I was given no prior notice to the change of status... when I tried to call to receive assistance the Cleveland branch seems to have NO viable phone number. I finally had to go to the store itself to sort the situation out. I recommend going to the store/call ahead. 0/10 recommend online reservations.

PATRICIA W.
Clasificación:

El cliente no dejó un comentario.

Tammi S.
Clasificación:

El cliente no dejó un comentario.

janet G.
Clasificación:

El cliente no dejó un comentario.

Jerome G.
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El cliente no dejó un comentario.

Dawn W.
Clasificación:

Help the customer when asked

Cynthia M.
Clasificación:

Everything was top notch. The customer rep was friendly and very efficient. The rep outside helped us find our truck and helped maneuver trucks so we could be on our way

Daniel C.
Clasificación:

Good selection of UHaul vehicles Friendly staff Very helpful

William D.
Clasificación:

El cliente no dejó un comentario.

William R.
Clasificación:

El cliente no dejó un comentario.

CORY H.
Clasificación:

El cliente no dejó un comentario.

Linda N.
Clasificación:

El cliente no dejó un comentario.

Mohammad A.
Clasificación:

El cliente no dejó un comentario.

TODD L.
Clasificación:

El cliente no dejó un comentario.

JOSEPH H.
Clasificación:

El cliente no dejó un comentario.

KRISTINE B.
Clasificación:

Not a thing. I was impressed with how well the truck ran. It was in great condition

Chad T.
Clasificación:

Received a receipt after drop off electronically via email for $0.00. Was exepecting a credit as it was returned afte one day and not 2 as expected. Will my card be credited for the second day? Thank you!

George R.
Clasificación:

The employee was very nasty l will never rental from there again

TIMOTHY L.
Clasificación:

I worked with Mark. He did an excellent job and is a main reason I consistently rent from this location.

phillip W.
Clasificación:

El cliente no dejó un comentario.

SHAFI A.
Clasificación:

Its my first time and im so happy its ship !

PHILLIP P.
Clasificación:

Horrible customer service

John J.
Clasificación:

Counter clerk was very nice

Arthur K.
Clasificación:

thx again

Dave C. | Overall Experience |
Clasificación:

Well maintained, and staff very helpful

SAMUEL D.
Clasificación:

El cliente no dejó un comentario.

John H.
Clasificación:

Everything was excellent. Everyone there was friendly and went out of their way to be helpful. I would definitely use this location again.

ANTHONY C.
Clasificación:

El cliente no dejó un comentario.

DAVID C.
Clasificación:

When a customer fills out everything online don't waste the time going thru the whole application with them again.Thank them for filling it out online and tell them that you need to verify some information.

Chris F.
Clasificación:

The truck I rented was soaked on the inside(roof of box must've leaked). The cab of the truck was sticky smelled bad and had cigarette ashes all over the console.

david H.
Clasificación:

The U-Haul computers kept crashing and it was taking forever for the customers to get checked out. You can improve your computer system and have more places for customers to park the only had three spots.

HECTOR C.
Clasificación:

El cliente no dejó un comentario.

ALISHA D.
Clasificación:

El cliente no dejó un comentario.

Gregory K.
Clasificación:

Make sure trailers are properly maintained and ready for use.

Matthew M.
Clasificación:

El cliente no dejó un comentario.

TERRY T.
Clasificación:

El cliente no dejó un comentario.

ERIC B.
Clasificación:

El cliente no dejó un comentario.

John H.
Clasificación:

El cliente no dejó un comentario.

Sheri S.
Clasificación:

I arrived Sunday morning at 9:00am to pick up my UHaul. While I had processed the necessary paperwork on line; I still had to wait for 4 customers ahead of me. Your employee did an excellent job of maintaining composure and professionalism; it was slightly frustrating to wait over 30 minutes, but not her fault. I'm sure it is an ongoing challenge to staff the front desk with all the customers arriving at the same time, but perhaps a better system could be designed to allow for a quicker and more efficient check in system. Thank you! Another suggestion - a LARGER KEY DROP sign for after hours. The sign and directions on line do not match the current small key drop off sign. Even the sign colors are different from on line and the sign on the garage.

dianah K.
Clasificación:

every thing good

Louis M.
Clasificación:

Probably nothing. It is a tough property to work with in terms of the size - they are very well organized, but due to lack of room the trucks being returned get backed up making it a real challenge to return a trailer. This isn't a complaint - the property probably isn't big enough to do it any other way.

Nathan T.
Clasificación:

El cliente no dejó un comentario.

Piper R.
Clasificación:

The location and everything was fine. The only thing was the app is not user friendly at all. Things didn't load my pictures weren't accepted and when I tried calling customer service I was on hold for 30 mins

Matthew R.
Clasificación:

Picking equipment up was a little slow--location seemed understaffed. Return experience was married by the rudeness of the employee checking me in. Would rather rent from a different location next time.

Dave C. | First Impressions |
Clasificación:

I had checkin online but it didn't matter it was not a quick check in.

Dwaine H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

jeremy b. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

paul M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

mary m. | Overall Experience |
Clasificación:

Everyone was so nice and very helpful! I will definitely use again if the need occurs and have already recommended U-Haul to others!

Wilbert M. | First Impressions |
Clasificación:

Staff is very friendly

anastasia s. | Overall Experience |
Clasificación:

The storage containment units and surrounding area were not very clean. The staff, however, was exceptional. They were friendly, courteous, professional, and extremely helpful.

Robert W. | Overall Experience |
Clasificación:

NA

michelle k. | Overall Experience |
Clasificación:

I had already known this location was great for truck rentals, and their storage facility did not disappoint. I knew my items were secure and easy to access while I needed use of a Storage unit.

Robert W. | First Impressions |
Clasificación:

thank you

Cynthia N. | Overall Experience |
Clasificación:

My experience was favorable.

jose m. | First Impressions |
Clasificación:

They treated me excellent

Doug F. | Overall Experience |
Clasificación:

I had my belongings in storage for about 10 months or so, and I never had any issues. Professional, secure, and clean.

john p. | First Impressions |
Clasificación:

Setting this up was easy; except for having to buy "special" lock, there were no surprise fees.

tina d. | First Impressions |
Clasificación:

Great

Anne W. | Overall Experience |
Clasificación:

the only thing bad was the fact that I had to buy a lock from Uhaul even though I had my own, I was told we had to use theirs in case they needed cut off...well, all locks can be cut off.

Anne W. | First Impressions |
Clasificación:

Clerk was helpful, and got my storage locker easy after having the FIRST one I chose did not participate in the FIRST MONTH FREE. Disappointed I then had to BUY a lock, when I already had one.

monica k. | First Impressions |
Clasificación:

Employees were professional and knowledgeable. Seemed to understand the moving experience and the stress levels that go with it. Even though my move was not planned and came up suddenly.

Gayle C. | Overall Experience |
Clasificación:

Very positive experience. The facility is extremely clean

Amber S. | Overall Experience |
Clasificación:

Very friendly staff and accomable

Tom M. | Overall Experience |
Clasificación:

This was perfect for storing my daughters furnishungs for the summer while she was home from college. Great clean well- lighted facility.

Donald V. | Overall Experience |
Clasificación:

The staff went above and beyond in helping us.

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