Customer Reviews for U-Haul Moving & Storage at L B J Frwy - Garland

7981 comentarios

12215 Lyndon B Johnson Fwy   Garland, TX 75041
(Exit Jupiter Rd then left Left @ lightHard right after overpass to **)

(972) 271-9556

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(972) 271-9556

12215 Lyndon B Johnson Fwy
Garland, TX 75041
(Exit Jupiter Rd then left Left @ lightHard right after overpass to **)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

More team members to assist with long lines.

Andrew M. 
Clasificación:
4.0

El cliente no dejó un comentario.

LARRY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana M. 
Clasificación:
5.0

A great man helped me. Thank you

NAHLAH F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARMANDO T. 
Clasificación:
5.0

EVerything went very well. We will use U-Haul again if needed.

James H. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEVIN S. 
Clasificación:
3.0

The gentlemen named Phillip was who I had the pleasure of being helped by. He was killing it at the counter in the morning. He was helping two customers at a time, as well as directing the staff on where to go and what to do. The lady in the green shirt could have learned a thing or two from him. He was so nice that I even got a storage unit from him after being quoted a cheaper rate else where. Someone give this guy a raise! The check in process was also smooth. I hope to come back to this location for future business as long as Phillip is on shift :)

heather a.  |  First Impressions 
Clasificación:
5.0

Was met late Saturday by very helpful woman that unhitched my trailer and turned in my furniture dolly!! Quick and easy in and out!!

GEORGE M. 
Clasificación:
3.0

Better customer service, walk with the customer to the truck so the customer doesn't have to walk around and looking for one, specially in rain.

AFRAZ A. 
Clasificación:
5.0

Uhaul at this location is always been great

PARRISH J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOE B. 
Clasificación:
4.0

Aungelique Vickers did a wonderful job?

JAMES EDWARD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annie S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACEY A. 
Clasificación:
1.0

Did not receive dolly and piano dolly I paid for. Uhaul had balls of hair inside.

Scott B. 
Clasificación:
5.0

El cliente no dejó un comentario.

J ERNESTO M. 
Clasificación:
2.0

The 1st truck did not start, and had many damage marks that did not appear on pictures. I did not approve any pre rental pics and took my own. Then got 2nd truck and as I walked up, the front passenger tire was flat. Finally the 3rd truck started and had good tires. Again. NONE of the pre rental pic showed existing damage. Including the rock ding in the window. Again I did not approve any pictures and took my own. I really had a concern that I would be charged no matter what due to so much incompetence on truck rental readiness. So the 3rd truck worked.. Then I saw my invoice. It was for the wrong truck. I know this because I took pictures and videos when I dropped it off at the cleaning/drop off location. The invoice showed over 90,000 miles and the truck I rented had just over 50,000 miles on it. I only drove 10 miles. Eventually, I got what looked.like the correct receipt and the correct amount of charges. It really seems like this mega location has it all, except for the ability to have rentals ready, and accurate automated emailing of invoices. Home Depot has been my go to for single day rentals. I wanted to try Uhaul, as the mega location is close to home. Never again. Ill drive farther to pay less. Yet, rent what I need without the fear of being charged for damage that is not listed or photographed before I rent it. Home depot associates actually walk the truck, trailer, or Van with me and we note all damages before I leave. Seems like corporate Uhaul is disconnected from how to service a customer. Very unfortunate. Corbin Lawson

Corbin L. 
Clasificación:
1.0

First and last time I rent a pick up from Uhaul. I was charged $8 for gas because someone eyed ball the gauge at slightly below 3/8 of the tank. This is fucking ridiculous, next time I'm going to Home Depot.

VICTOR B. 
Clasificación:
5.0

The lady at the front desk was awesome 😎 I enjoyed her service

Lisa B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BOBBIE C. 
Clasificación:
2.0

This location was not very good with customer service. Every customer service representative didn't have the will to make me feel like I have been helped. They stare at me like a fish out of water. When I was returning the uhaul chevy truck, I had a technical problem with the UHaul app. The UHaul app did not go all the way to the completion page where I will get a confirmation email. Because of this problem, I decided to go to the customer service desk at the location to get support on returning the Uhaul chevy truck. All they did was tell me to go park the truck at the return station - nothing more. How are you going to tell me to go park the Uhaul chevy truck at the return station without no confirmation receipt ? This was a liability for me. So, I went to park the Uhaul chevy truck at the return station and no one was there. Again, my gut told me to stay until I got some sort of confirmation receipt. Finally, I decided to switch to the UHaul web experience, log in and initiate the return Uhaul process from there. It worked and I got a confirmation email and left that Uhaul Chevy truck where I rent it from. Lastly, it seem the customer service representatives didn't understand how the U-Haul applications relates with their business location process. Uhaul leaders and executives, you need to do a better job at educating your Uhaul location about your technological business applications and how to support it. The customer support experience felt very separated from this location compare to your company mission and value and customer support experience.

Muaj V. 
Clasificación:
3.0

More customer service people!! There was only one lady and 5 people on line

JACQUELINE L. 
Clasificación:
2.0

Nothing I will always try a different location. Gave me the worst truck. All scarred up I took a video of all the truck because it didn't have x's on some of the damage on he truck. I've never had that kind of problem before at the other location.

Carolyn F. 
Clasificación:
4.0

El cliente no dejó un comentario.

LARA MARIE J. 
Clasificación:
3.0

El cliente no dejó un comentario.

brett b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori W. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANSISCO A. 
Clasificación:
5.0

Perhaps add the rented materials in the uhaul such as furniture pads, etc. Ours didn't have straps, we managed to get ahold of some elsewhere.

Jonathan K. 
Clasificación:
4.0

I have rented a 6x12 trailer seven times this month. The tires are over inflated on every one and the tires do not have the same pressure front to back or side to side to side. They pull terribly and bounce around when empty. The only tire gauge any location has is a club. This is a corporate decision. I will rent somewhere else in the future.

DIANA B. 
Clasificación:
5.0

Just keep up the good work u r doing!!!!!

DOROTHY D. 
Clasificación:
5.0

Keep up the good Team Work!

MIGUEL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

frances B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tracy C. 
Clasificación:
1.0

Man at the desk was extremely rude to us, rude to whoever he was on the phone with (while also trying to talk to us??) We were not informed we would be getting different equipment than we originally made the reservation for, charged for it, and then was told that I made the reservation wrong and it was my fault. overall worst experience I've had with uhaul ever.

CHLOE L. 
Clasificación:
2.0

I need someone to contact me immediately.

Mayra A.  |  Overall Experience 
Clasificación:
5.0

Thanks to Adriana Zetina and Staff!

robert d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carla A. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVID WAYNE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurie H. 
Clasificación:
1.0

I had the worst experience ever in life.. Jacqueline is the worst.. Threw me a pair of keys ro a truck that hadnt been cleaned because in her words "its so much going on"..... Called my phone yelling 2 hours later saying bring the truck back because it was full of items.. And much more.. Terrible.. And i was over charged

britanie G. 
Clasificación:
1.0

had resorvation but it took over an hour to check in.

SEAN D. 
Clasificación:
1.0

I cut my hand on open razor blades that were found in the u-haul. Open syringes and drug paraphernalia littered the cab as well. Filthy. The ramp did not work. The door latch needed to be bent down to work properly. I felt as if I was going to be pulled over for armed robbery at any time.

JEFFREY D. 
Clasificación:
3.0

El cliente no dejó un comentario.

KENT K.  |  Overall Experience 
Clasificación:
5.0

Maybe better sign directing to sales office.

AFRAZ A. 
Clasificación:
3.0

People in the yard need to be retrained on how to treat customers .

JENNIFER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

OSAGIE E. 
Clasificación:
2.0

They charged my card a extra month and I was out two weeks before

Ariel Devonne S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Morris G. 
Clasificación:
4.0

Well, customer service is great, (Jacqueline Haggard) was working by herself when i picked up and dropped off and both times there was a lot going on storage rentals, equipment rentals, people buying boxes and other supply's people calling on the phone for various information. she handled it all really well staying Professional, Courteous, and Friendly. I think it would help to have someone from the service Dept. in the office to help with the phones and supply's and to pull the rentals up for a quick walk around with the customers making sure they're familiar with all the features maybe initial the the fuel level and mileage. Anyway I give them a thumbs up..

ANTHONY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN Y. 
Clasificación:
3.0

If you reserve a vehicle, then you should have that vehicle ready

Cameron T. 
Clasificación:
3.0

My rental experience overall was terrible, but not because of this location. I had an online, guaranteed reservation. I the Dallas location nearest me to tell them I was running a little late and they said "We don't have the trailer you want. It's at the Garland location.", which was six miles away. I went there only to find they were understaffed. 30 minutes later, they told me the trailer was out of service and scrambled to find me another trailer at this location, which was also closer to my home. When I got there, they were understaffed and 30 minutes later I finally got an acceptable, alternative trailer. I felt sorry for the staff, but was the worst experience I've had with U-Haul, after several previous visits.

BRIAN C. 
Clasificación:
4.0

Randall that helped me was a Customer focused superstar. He worked alone to move a big line of people in an very organized fashion. Keep this guy!

WILLIAM A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIECZYSLAW Z. 
Clasificación:
5.0

Maintaining your excellence hospitality

Oliver S. 
Clasificación:
5.0

El cliente no dejó un comentario.

J ERNESTO M. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARTIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCO G. 
Clasificación:
1.0

Nobody around to check in. Wait was too long. Understaffed. Really disappointed.

Lew S. 
Clasificación:
5.0

Everything was quick fast and easy from ordering a truck online checking in online weighted no more than 10 minutes in line how much right as soon as I got there great experience great customer service thank you

Stacey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW P. 
Clasificación:
3.0

I couldn't find the place to return the keys easily. That was very frustrating. I didn't even really know how to turn the vehicle in after hours either.

Jennifer A. 
Clasificación:
4.0

I was charged twice on my account for using trailer, was not told that would happen. It still has not been fixed and would be happy to have that taken care of

Jeremy P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cassandra J. 
Clasificación:
4.0

Too crowded. Not enough employees working. No employees wore name tags or uniforms so was very hard to identify someone to help when finding my rental trailer and when returning it.

ANDREW L. 
Clasificación:
1.0

I turned truck in as instructed before 7pm. It was actually around 6:50. The guy checking in vehicle saw me bring truck in, but since he decided to not check it in until the next morning I was charged another day. No one will return my calls!

Zachary W. 
Clasificación:
5.0

El cliente no dejó un comentario.

HUMBERTO ELADIO D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melissa J.  |  Overall Experience 
Clasificación:
3.0

The truck and everything went smooth. It's just when I got there- I waited 30 minutes in line and I'm pregnant so it was horrible- the wait. There was one cashier at the desk. Other than that- I would give it a 5 star.

CHINA RUSSHE T. 
Clasificación:
4.0

Be more friendly towards customers.

ANDREW F. 
Clasificación:
4.0

El cliente no dejó un comentario.

THEMBI L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cheyenne V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephen Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Drevionte B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa O. 
Clasificación:
2.0

When the app is not working properly the team at the location should be more understanding and try to find ways to help someone instead of turning customers away because it is not exactly 7:00 when you open.

AARON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin H. 
Clasificación:
3.0

The lady that did the initial rental was awesome. She was helpful, and friendly. However, I am being held responsible for a tolls/citation violation that I had no part in. This was issued on 3/6 @ 11:52 am. I didn't even get the rental until after it was returned" which was at 3:58pm on 3/6. I have the documentation to prove this. Furthermore, I feel that it's very unprofessional to penalize someone for something they didn't do. I didn't use highways or tolls nor did I run any red lights, but I am still being held responsible, which isn't fair. I am very unhappy and me recommending this location is questionable. The reason I would is because of the nice lady who did the initial rental. I've already disputed this citation/tolls violation but I am hoping to save future customers from the same unprofessionalism. Please don't penalize people for something they didn't do.

Carla R. 
Clasificación:
5.0

Jackie was awesome!

PATRECIA T. 
Clasificación:
4.0

El cliente no dejó un comentario.

APRIL D P. 
Clasificación:
4.0

The roll of movers wrap that we purchased was unusable as it was melted on the end and on the outer layer about 1/2 inch thick and could not be used to wrap the furniture pads to the furniture. We sustained some damage to the furniture as a result of not being able to use this product.

GREGORY ALAN K. 
Clasificación:
1.0

I was charged for 5 day rental when I returned the equipment next day. Terrible service

Kailey D. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KY S. 
Clasificación:
5.0

Quick, i was in and out, staff knowledgeable and got me out quickly and the return was so easy. Going back if needed again to this location

Francisco C. 
Clasificación:
1.0

El cliente no dejó un comentario.

JACOB B. 
Clasificación:
1.0

Returned the equipment after hours same day I rented. Dropped it off overnight, thought that was the end of it. 8 days later I get notifications from bank that I am being charged 577 additional dollars for not returning trailer. Tried to reach out to store and was transferred to corporate they assured me that manager was working on reimbursement. Later on that day went to store to get reimbursement receipt and assistant manager or supervisor on duty mention that it still hadn't been returned. She finally checked me out and printed reimbursement receipt. She mention that this happen all the time. If you are going to rent from this location use only cash not credit card

CHRISTIAN R. 
Clasificación:
1.0

rented equipment for one day, dropped it off at night. Assuming that the location would see the auto transporter on the lot in return area and mark the item returned. 8 days later i received $577 dollar charge on my credit card. Never received a phone call or email, these lovely people still had me not returning the trailer. Tried calling the store but they have their phones rolled over to corporate in Arizona. Still haven't received phone call.

CHRISTIAN R. 
Clasificación:
2.0

First, when I showed up to pick up my rental there was only 1 employee working. When it was finally our turn we got everything set up but the employee had us run out to the rental to give us a letter on the rental so she could give us the code for the lock. She did not make any one else do this. People that were behind us in line left with their rental way before we did. A couple of days after returning my rental I received my contract. This is where is gets bad. I am being charged 4 days when I only used the rental for 4 hours. I contacted customer service & I was supposed to receive a call back from the manager at this location. It has now been 4 days since I submitted this request and still no call from anyone. It has been a week since I received my invoice & they are already sending me emalls about sending my balance to collections. This place is sneaky & would not recommend to anyone.

DAISY L. 
Clasificación:
3.0

El cliente no dejó un comentario.

ann M. 
Clasificación:
4.0

El cliente no dejó un comentario.

FRANSISCO A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Justin D. 
Clasificación:
5.0

N/C

CHRISTOPHER M O. 
Clasificación:
5.0

More employees working to help keep the lines smaller.

DAVID JR S. 
Clasificación:
3.0

Need more help,lines were too long...only one person working

darvius S. 
Clasificación:
1.0

I arrived at pick up time, my additional requested gear was not loaded in the truck, upon return, I mentioned to the receiving clerk that we did not use the flat dolly and the urility dolly but we did use the appliance dolly, I also requested a receipt and he asked me to proceed to the main office for a receipt, the line was long in the store with only 2 attendants for long lines of customers with 30 minutes wait, as my turn arrived, the check out attendant did not have my receipt ready as the attendant had not cleared my truck use even after he himself said that my receipt would be ready by the time I got to the checkout clerk. much to be desired for customer satisfaction and speedy check in and speedy check out, and by the way I also got charged for the 2 items I made clear I did not use.

JUAN M. 
Clasificación:
2.0

El cliente no dejó un comentario.

MATTHEW OLIVER R. 
Clasificación:
3.0

El cliente no dejó un comentario.

HOLLY K. 
Clasificación:
3.0

There was no one there, someone came out after we had already unhitched the trailer

Anastasia M. 
Clasificación:
2.0

If you select mobile pickup, don't make me go inside and get keys...there was one attendant and it took me 45 to get my keys.

Lauren B. 
Clasificación:
4.0

When you rent a cargo van, and they put down six hours to return by 4:30 and your checking out at 10:47, that only 51/2 hrs. Someone needs to figure their times better.

scott C. 
Clasificación:
1.0

Service and vehicle were excellent until I was charged and extra fuel fee when in fact I returned the vehicle with more fuel than it had when I picked ut up. Very disappointed. Even more disappointing the fact that I called U Haul 3 times about this and was told I would be contacted by the location which never happened. The customer service line says that they want to keep their promise to customers and I find that was not true in my case!

ASHLEY V. 
Clasificación:
4.0

El cliente no dejó un comentario.

PHILLIP G. 
Clasificación:
3.0

El cliente no dejó un comentario.

DIVONDE J. 
Clasificación:
1.0

The uhaul was not running well with a full load it only speedup to about 20 miles on the highway I didn't get to complete my drop off I just drove back home I told the guy when I dropped it off but nothing was done

steve A. 
Clasificación:
3.0

The guys working here don't use face masks :(

FRANCISCO V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phylinda D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis M.  |  First Impressions 
Clasificación:
4.0

The gate needs to be fixed it takes a while for it to open

Dela A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARYLyN O.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

James Levi P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela B.  |  First Impressions 
Clasificación:
2.0

I ordered a 10x 10 and was given a 5x10 and I wasn't asked if that was ok? They just assumed I would take it .

EMILIO F.  |  First Impressions 
Clasificación:
5.0

The workers were amazing. They went above and beyond helping and assisting. They were great.

NATALIE S.  |  First Impressions 
Clasificación:
4.0

The only problem we had was the exit gate broke so we had to reverse our trailer out the length of the building which was not an easy task. We managed but it was inconvenient.

Melissa J.  |  First Impressions 
Clasificación:
1.0

They missed me on a payment process that they said they would prorate my remaining days but upon checking out they said the sales lady said she was wrong so I paid a full month but was only in there for3days. I have been a customer for at least 8 months. Very disappointed and would like to speak with someone with authority.

Jay M.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

brittny i.  |  First Impressions 
Clasificación:
4.0

The unit itself could have had lightning but we improvised.

ZACHARY K.  |  Overall Experience 
Clasificación:
5.0

the one who helped me was very good , was very helpful , the best customer service i have ever had .jacqueline haggard is an outstanding asset to u-haul

joe s.  |  First Impressions 
Clasificación:
5.0

Any time I had an issue the staff &/or Manager would assist me in any way. They were always courteous, understanding, patient and willing to do their best. They understand the concept of "customer service" and work with integrity, honesty and they are trustworthy. It is hard to find a friend with those qualities - much less a business. I had to leave because the location was not convenient any longer.

DEBORAH T.  |  Overall Experience 
Clasificación:
5.0

I have been with you all for years, don't look at as gone. Just like we say in our family see you later... thank you very much!

DENISE T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine M.  |  Overall Experience 
Clasificación:
2.0

Moved out with the help of the"staff" who noticed how clean I left the unit, yet they tried to charge me for three extra months.

Ronald Carl S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eileen T.  |  Overall Experience 
Clasificación:
2.0

Service sometime lines were long with only one staff . The staff who assisted me twice was very unprofessional and quite unfriendly. The storage lighting very antiquated not to mention, limited lighting to see inside the black holes you call storages. This was the worst experience I ever had.

Doshie Jean K.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

talisha r.  |  Overall Experience 
Clasificación:
2.0

My contract got lost initially and turned into a whole mess of phone calls and lack of information. When I was able to make it in person to grab my things out, my unit door was open and things were missing out of it. Two representatives knew about this and upon me describing who helped me get the unit, they both said "ooooh yeah...that guy got fired" and acted like this has happened before. They didn't offer any help as far as reporting anything.

TAYLOR D.  |  First Impressions 
Clasificación:
1.0

THE CUSTOMER SERVICE WAS NOT PROFESSIONAL AT ALL.. THE ONE MANAGER BLK LADY HELPED OUT ALOT WITH ISSUES... BUT THAT PLACE NEEDS WORKS..AND 24 HOUR ENTRY.. LIKE ITS BILLBOARD IS SAYING ALONG THE FREEWAY...SMH. I BEEN DEALING WITH UHAUL FOR YEARS HAD A 5YEAR RUN WITH THEM .....NOW IM. AT LIFE STORAGE BETTER RATE GOOD CUSTOMER SERVICE...... ALL IT TAKES IS 1 BAD VIBE AND IM DONE THANKS ..

Patrick W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK BOLIVIA B.  |  Overall Experience 
Clasificación:
1.0

The manager never responds to inquiries escalated to him. The personnel never answers the telephone and I was over charged. I moved out on 8/10 and was still charged another month storage fee because the personnel refused to move me out on the actual day I vacated.

Katrina R.  |  Overall Experience 
Clasificación:
5.0

I would like to mention that there was a misunderstanding on my part and Mr Grant was very professional and explained and handled the situation. I will recommend U-Haul to anyone

Heraldo P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BIANCA O.  |  Overall Experience 
Clasificación:
1.0

I have no knowledge of this rental. I believe this person gave you the wrong e mail information

Ricardo Jesus M.  |  First Impressions 
Clasificación:
5.0

Very helpful personnel and it takes payment over phone. In and Out easygoing to storage

Ana H.  |  Overall Experience 
Clasificación:
5.0

Aungelique Bentley was amazing. She was so nice and helpful. She should be given a raise Thanks

VIVEKA t.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

LAVINIA L.  |  Overall Experience 
Clasificación:
5.0

The team was very helpful and accommodating during the move in a trailer rental. Will surely do business with you guys again.

JAMES B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA B.  |  Overall Experience 
Clasificación:
5.0

Aungulique is the BEST! Definitely management material!

John F.  |  Overall Experience 
Clasificación:
5.0

Helpful staff

Debbie F.  |  Overall Experience 
Clasificación:
5.0

We've traded here for years for packaging to truck rental to general storage supplies. This is an unprecedented stressful time as we all know and as seniors we found ourselves with an opportunity to move but with caution. AUNGELIQUE VICKERS WAS THE BEST CUSTOMER SERVICE AGENT EVER AND MADE IT SEAMLESS AND PAINLESS! She took wonderful care of us and we will always appreciate her assistance yesterday. U-Haul has always had good customer service and Aungelique was exceptional! We will be back and thankful your doors were open to help us during this time. Here's wishing you continued success!

John F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Connie A.  |  Overall Experience 
Clasificación:
5.0

The manager and staff there Philip and the rest was awesome!

alfred lewis m.  |  Overall Experience 
Clasificación:
5.0

Awesome crew🤩👍

Tangy W.  |  Overall Experience 
Clasificación:
1.0

The service I received was the worst experience I will never rent from uhaul again my locker was also broken into when I reported the incident to uhaul I never heard back. I was harassed if I was late on my payment even a couple of days even though I had the storage unit for over a year. Every time I went to the storage unit in person I was greeted by the worst customer service known to man with angry attitude workers it's just disgusting. Uhaul is around more and may be more convenient but that shouldn't be a reason to treat customers terrible.

FLARIECE W.  |  Overall Experience 
Clasificación:
5.0

Good customer service Mr Philip

Eduardo L.  |  Overall Experience 
Clasificación:
5.0

Great staff and customer service.

Connie A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

monisha j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sophia L.  |  First Impressions 
Clasificación:
5.0

The staff there was friendly, awesome, and informative.

alfred lewis m.  |  First Impressions 
Clasificación:
3.0

Before calling someone making Threats make sure you check your inventory.

Nicholas B.  |  Overall Experience 
Clasificación:
5.0

Thank you for the professional experience. It was very calm with all my questions. Thank you so much

Annette K.  |  First Impressions 
Clasificación:
1.0

The storage unit given was in an inconvenient place and when I asked to change to a unit with easier access the agent had a attitude therefore I cancelled the reservation space an went to another storage facility that could accommodate my need with no problems.

Anna E.  |  First Impressions 
Clasificación:
2.0

I was double charged twice and the people at the location nor customer service were able to get my money back.

Charity C.  |  Overall Experience 
Clasificación:
5.0

Great! This facility stride alot to achieve excellence, they have gotten a lot better since new manager.

Glynda S.  |  Overall Experience 
Clasificación:
5.0

Everything was super , professional and handled with kindness The lady that assisted me had me ready in no time and helped me with my code to get in to the storage section Thank you

Wanda B.  |  First Impressions 
Clasificación:
5.0

Everyone was very helpful and made the experience very easy. I love the climate control and being able to drive into the units and out of the weather whether it is cold or hot.

Shirley L.  |  First Impressions 
Clasificación:
4.0

Very good!!!...

Eduardo L.  |  First Impressions 
Clasificación:
4.0

Had this storage unit for years and only found out about extended access last week.

KEVRIC B.  |  Overall Experience 
Clasificación:
5.0

Thanks for the help with my enrollment. This shot goes out to the two wonderful, intelligent, perfect customer service representatives. Two females on the 6pm shift. Thanks ladies for U-Hau

Joann C.  |  First Impressions 
Clasificación:
1.0

I tried to contact with the uhaul that I had finished my moving on time. They still charge me a late fee anyway. No elevator, not convenient at all.

tong w.  |  Overall Experience 
Clasificación:
5.0

Great experience

lisa l.  |  First Impressions 
Clasificación:
5.0

The entire staff was incredibly friendly. The GM, Churon, was beyond helpful with everything we needed. I would highly recommend coming to this location for all of your moving/storage needs.

Hayden W.  |  First Impressions 
Clasificación:
5.0

The cashier was extremely helpful and nice!

amber m.  |  First Impressions 
Clasificación:
5.0

GOOD SERVICE ON ALL TIME

RAFAEL S.  |  Overall Experience 
Clasificación:
1.0

It’s was my understanding that I was getting a downstairs unit because of my disability I walk with a cane I rented a truck and also got locked in the storage because of the time they closed

LAVEREN P.  |  First Impressions 
Clasificación:
3.0

Long wait, 1 customer service associate dealing with customers while other workers are grouped around talking about who knows what the staff was a little forward can use some more training in service

Ashley Rodriguez U.  |  Overall Experience 
Clasificación:
5.0

Only 1 girl was working behind counter and was very busy answering phone and assisting customers in line. Long wait to receive rental trailer. All employees were very nice and helpful.

SONYA R.  |  Overall Experience 
Clasificación:
3.0

The main concern I had the whole time was....I NEVER COULD TALK TO A STAFF MEMBER ON THE PHONE and if I went in they were under staffed ALL THE TIME...

aadon w.  |  Overall Experience 
Clasificación:
3.0

Yes I believe I was overcharged for the storage units and also once you become like a day behind cuz I was pretty much homeless they held me down over and over and over I don't like that

byron w.  |  Overall Experience 
Clasificación:
3.0

Service was ok. System was down this morning, creating a 30min wait. Once I arrived at storage, it was too small and I had to locate another storage facility which was 20mins away.

Ceiarra J.  |  First Impressions 
Clasificación:
5.0

The counter clerk was exceptional. Even though they were short handed, she handled several customers at one time. She advised me on several options concerning my circumstances and help accommodate me.

Christina G.  |  First Impressions 
Clasificación:
5.0

No problem in out. Nice people

lee w.  |  First Impressions 
Clasificación:
1.0

Very upset. On July 5th I was told upon making my reservation I would receive one month free and $69.95 any month after. Today is July 9th, and I was denied access due to nonpayment; absurd!

caroline m.  |  First Impressions 
Clasificación:
2.0

I have a storage number 313 I down grade to 505 I went there move out of 313 to 505 one week before my due date I call tell the they put a green lock on but still have me in 313 tsp too much unhappy

lenroy t.  |  Overall Experience 
Clasificación:
5.0

great

Robert T.  |  First Impressions 
Clasificación:
5.0

Very helpful

Daniel Z.  |  First Impressions 
Clasificación:
1.0

Too many phone calls after I made arrangements and I spent $520 with you all and got SCREWED out of gas and mileage

byron w.  |  First Impressions 
Clasificación:
5.0

Azariah was amazing and very helpful

cory b.  |  Overall Experience 
Clasificación:
1.0

The customer service during check in was excellent but at check out it went totally down hill. My card was charged more. I was told I did more miles than I did. Took pictures. Told to f/u w/ manager.

ANNALISIYA B.  |  First Impressions 
Clasificación:
3.0

Storage was way to small I had to load stuff back in the truck and ask to keep my items at someone else house

cory b.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

miranda d.  |  Overall Experience 
Clasificación:
5.0

Thank you for your Customer Service, I appreciate that!!

kiera b.  |  Overall Experience 
Clasificación:
5.0

Great service!!

eryn c.  |  Overall Experience 
Clasificación:
5.0

Friendly staff, clean facility, convenient location.

CAROL C.  |  Overall Experience 
Clasificación:
5.0

I really liked the service I was wondering how I was going to store my stuff for a month and Uhaul told me I qualified for a month free. Gracias

Magdelena C.  |  Overall Experience 
Clasificación:
2.0

I was very disappointed in your storage unit having rat poisoning in the unit which smell very badly and also no lights in the unit the customer service was fine it was just the storage unit was not

Patrice W.  |  First Impressions 
Clasificación:
4.0

I got a different bid with each person that I spoke with. They were all very helpful, but had varying degrees of information that conflicted with what I had previously been told.

CAROL C.  |  First Impressions 
Clasificación:
5.0

Great customer service.... Thank you!!

KATHRYN B.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente 

kiera b.  |  First Impressions 
Clasificación:
4.0

yOUR u-bOX MIGHT USE A LITTLE WORK TO STRENGTHEN THE BOX, NO MAJOR ISSUE BU DID SHIFT SOME.

wade f.  |  Overall Experience 
Clasificación:
5.0

3rd or 4th time to rent storage from uhaul. I love that it's inside avoiding the extra expenses of climate control and not having to move things around in the rain. Prices are quite reasonable. They m

Susan G.  |  Overall Experience 
Clasificación:
5.0

I can not remember my delivery and pick up persons name. Whatever you are paying her is not enough, she was excelent. Great customer service friendly and very professional.

Alex K.  |  Overall Experience 
Clasificación:
2.0

The credit card system never worked for me. It worked fine for the person in front of me, but on more than one occasion I was told to leave and bring cash to pay for the storage unit.

steve s.  |  Overall Experience 
Clasificación:
5.0

Good person thank you to you all

Muhammad m.  |  Overall Experience 
Clasificación:
3.0

I arrived to pick up our resevered truck to load our U-Haul containers. I had to fish for information on where the truck was located and where I could find the containers.

Jessica B.  |  Overall Experience 
Clasificación:
5.0

Nancy was incredibly friendly and helpful, thanks

david s.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

Joshua G.  |  First Impressions 
Clasificación:
2.0

Worst service . The complete experience with moving using &boxes was bad. Moving help that ends up being people without insurance . The person that was referred by management had so many bad reviews .

Chris B.  |  Overall Experience 
Clasificación:
4.0

The customer service was excellent, the staff was good with helping me with what I needed.

Alfred J.  |  Overall Experience 
Clasificación:
2.0

Your employees tell you one thing then do not honor it. My unit price went up when I was told it would not. I was billed an additional $64.00 with out my knowledge.

Dennis S.  |  Overall Experience 
Clasificación:
1.0

THERE US A GUY NAMED ANTHONY THAT WAS EXTREMELY RUDE TO ME WHEN I CALLED TO CONFIRM THAT THEY MOVED ME OUT OF MY UNIT RECENTLY. I WILL BE SURE TO LET ALL MY FRIENDS &FAMILY KNOW ABOUT RUDENESS HERE

MITTIE F.  |  Overall Experience 
Clasificación:
5.0

Very nice.

Daniel K.  |  Overall Experience 
Clasificación:
1.0

I was lied to about the $39.95 special, I had a special needs situation for legal reasons was lied to about that, added an extra access, didn't happen and the manager was very rude! BAD EXPERIENCE!

victor s.  |  Overall Experience 
Clasificación:
1.0

Facility was perfect and convenient. But what ruined my experience was the rude manager.

Angel G.  |  Overall Experience 
Clasificación:
1.0

Treated very poorly

Victoria L.  |  Overall Experience 
Clasificación:
5.0

Great customer service.

gloria b. | Reservación
Clasificación:
1.0

I was a customer for Uhaul for a year and paid for my storage unit well before the due date. For me to run into a situation Uhaul claimed to work with me on, then took all my money. Stay away!!

keyerria w.  |  Overall Experience 
Clasificación:
5.0

Little warm inside but overall experience great

BRITNEY C.  |  Overall Experience 
Clasificación:
1.0

The staff is unhelpful and rude. The employee with initials J.D. Rolled his eyes at me while I was speaking and but took no responsibility for my order not being ready. Never using these guys again.

Alexis D.  |  Overall Experience 
Clasificación:
3.0

just a lil advice ya should give 24 hours access to the storages without charging because that's why you’re giving a monthly for fee but everything else super good

MARISOL T.  |  Overall Experience 
Clasificación:
5.0

ND

SUSAN T.  |  Overall Experience 
Clasificación:
5.0

The staff is really helpful.

ShunTa L. | Reservación
Clasificación:
4.0

Only complaint. I can not believe from Dallas to NY was $ 135.00 and the same trailer to return to Dallas would have cost me $425.00. There should be some kind of marker on the back of trailer that

Dennis S. | Reservación
Clasificación:
4.0

It was a good place

BRIAN W.  |  Overall Experience 
Clasificación:
5.0

Check-in was simple and I received all the information I needed

STEVE R. | Reservación
Clasificación:
5.0

The stay was great

Philip D.  |  Overall Experience 
Clasificación:
5.0

This is the ONLY location I'd go to!! Customer Service has always been great and very helpful.

Shunta L. | Reservación
Clasificación:
5.0

The problem I had was with the communication on scheduling. I called Wed. July 25 for a Thur 26tj pickup. When I got there the facility did not have me I'm the schedule. The caller confirmed the date

Karen K.  |  Overall Experience 
Clasificación:
4.0

N/a

Jeremy H.  |  Overall Experience 
Clasificación:
1.0

Poor service.

Raymond R.  |  Overall Experience 
Clasificación:
3.0

Going to the store and dealing with the employees was not a bad experience. However I gave 3 stars due to NEVER being able to contact anyone via the phone. Wait times on the phone are outrageous.

janet V.  |  Overall Experience 
Clasificación:
4.0

NEED LIGHTING INSIDE STORAGE ROOM NEED AIR CONDITIONING IN BUILDING

LEWIS O.  |  Overall Experience 
Clasificación:
1.0

You suck!!! Very disrespectful and don't know how to communicate.

ira B.  |  Overall Experience 
Clasificación:
1.0

It was difficult to get access to my u-box

jewel b.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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