Customer Reviews for U-Haul Moving & Storage at L B J Frwy - Garland

8,738 comentarios

12215 Lyndon B Johnson Fwy   Garland, TX 75041
(Exit Jupiter Rd then left Left @ lightHard right after overpass to **)

(972) 271-9556

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(972) 271-9556

12215 Lyndon B Johnson Fwy
Garland, TX 75041
(Exit Jupiter Rd then left Left @ lightHard right after overpass to **)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Cedric J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR O. 
Clasificación:
2.0

Nobody at the front desk new what they were doing except for one person. After setting me up with a storage unit I was informed that I would have to carry my belongings up stairs. I can't climb stairs let alone with boxes in my hands. When I check my bank statement I saw that I was charged for the unit. So I called and after a half an hour and being transferred to another person I was told that my account would be credited back in a week. Extremely unhappy

Amelia B.  |  Overall Experience 
Clasificación:
2.0

Get Breyer counter staff.

GERARDO S. 
Clasificación:
2.0

Well not charging them for things they didn't do. Then arguing with them about it. Putting them on hold to talk to the manager and being left in hold for 25 min. Then i hung up and called back and was put on hold for another 20 so i just sent a email. It was only 9 in gas but i sent the picture of how much gas was in it along with the milage. I drove 27 miles and put in 2.5 gallons in. Returned it with more gas then was in it. Told the super nice guy who I returned it to. Went in side as i didnt use as much milage as i thought. No problem. No problem we will email you receipt. Then charge me for gas on top of it.

Tanya M. 
Clasificación:
5.0

Some asshole dropped his trailer off in the wait line, after cutting in front of everyone and the guy getting was calm while I was like “wtf?!” Glad to see he was enjoying his day. It turned mine around immediately

Brandon N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN R. 
Clasificación:
1.0

El cliente no dejó un comentario.

AMELIA B. 
Clasificación:
3.0

There was a trainee working the check-in desk, he was the only person there. He had to make several calls to learn how to process reservations. My wait was about 20 minutes and there was a substantial line waiting behind me. The guys outside that helped with equipment did a great job.

Tony C. 
Clasificación:
1.0

Well try to be a reputable business by not over charging customers. When customers ask for detailed explanations for extra charges don't ignore them just y'all already have access to their money.Rubbidh

ANSLOT J. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
1.0

El cliente no dejó un comentario.

TONY J. 
Clasificación:
4.0

I rent over 200 U-Hauls a year around DFW and I have to say that today's experience at the Garland location was one of my best over many years. Unfortunately I can't remember the gentleman's name that helped me out today with my rental but he knew his job, he got me in and out quick and he was very courteous. Already asked me what my reservation name was and sent me the link to upload my DL while he was still helping another customer at the desk. Can anybody do that yes does everybody do that absolutely not most people don't have the forethought to operate that way.

ROBERT G. 
Clasificación:
1.0

Incredibly unhelpful staff. I got charged double and I clicked on the app that the charges were wrong yet I haven't heard from anyone to fix it. I will buy a trailer before I use uhaul again

Chad D. 
Clasificación:
1.0

This was a terrible experience overall. I went to my unit to take off the lock and officially move out and what should have taken 5 minutes took over and hour. There were uhaul customers with moving trucks in the driving lane at the facility I was in blocking the exit. I was unable to get out of the facility and they refused to move. I tried to call the customer service team at the specific office I was at and they apparently do not have a direct line so I was talking to some at uhaul "corporate" that was 100% unhelpful. He was trying to get ahold of the workers on site, but was unsuccessful. We stayed on the phone for over 30 minutes in silence while he "waited". I was unable to find another exit for me and my daughter. She was starving, had a dirty diaper, and was screaming during the entire time because what it thought was going to be a few minutes was an hour. Completely unacceptable.

LARRY C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

When I returned the truck, it was easy but I would like immediate confirmation vi text that it was returned. Just like when you pick up you get a text.

KELLY F. 
Clasificación:
5.0

Nothing you guys do good enough already

MARIO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SOPHIA LYNN Y. 
Clasificación:
4.0

The rental process was easy and I like the ability to do almost all activity through my mobile phone. The guys were all very helpful.

LISA L. 
Clasificación:
1.0

The first vehicle - the drivers door wouldn't shut and the check engine light was in so I told them I wanted a different truck. The 2nd truck- once we got to the place where we were loading and opened the back- there was mud Al all over the door and also on the ramp.

Eileen P. 
Clasificación:
5.0

Very friendly helpful staff great prices and easy pickup and return

ROBBIE M. 
Clasificación:
2.0

I received a bill for $150 in tickets and toll violations 1 month after I turned in my car carrier rental, and then automatically deducted after I replied to the email that was provided to challenge the charges which wasn't replied to for weeks. It took 3 weeks to get reimbursed for the the error. Then I received several phone calls 3 months after I turned it in telling me that I didn't turn in the car carrier. I had to explain the story to 3 different people. When I turned the truck exactly where I was told to leave it and I put the keys exactly where the paperwork told me to put them, I get several calls the next morning that the staff could not find the keys and the truck was blocking their way. I'm disappointed how much hassle I got after paying Almost $2,000 for the rental and following all the directions to the T so as not to get some hidden charges uhaul is known for. I probably will not use uhaul in the future if I can avoid it.

TRAVIS N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Janet B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGARET W. 
Clasificación:
5.0

I can't think of anything.

CATHERINE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Saw L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMMY G. 
Clasificación:
2.0

The entrance is a one way and there isn't enough parking for your truck to get your stuff in the storage. I had a hard time finding somewhere to park cause you can only park to one side. It horrible!!!

SHATONDA M.  |  First Impressions 
Clasificación:
5.0

The staff was. Very helpful !! And professional thank you so much it was a smooth drive truck was clean !! Would definitely recommend to a friend !!

CYNTHIA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cristina S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN P. 
Clasificación:
5.0

Keep the same energy you guys have great customer service

STACY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

CARL S. 
Clasificación:
5.0

The Transit Van was a perfect fit for my needs and I'll be back when necessary

THOMAS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

EBONY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

IBRAHIM A. 
Clasificación:
3.0

El cliente no dejó un comentario.

GUSTAVIA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

YOHANNIS A. 
Clasificación:
5.0

Great staff they were very kind and helpful, thank you

LISA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula S. 
Clasificación:
3.0

Check in took longer than desired. Associate needed to complete it seemed more interested in finishing a conversation first. Then that extra time taken to check in was taken away from my reservation time. Truck had a myriad of small issues, including a broken gas cap, low tires, low fuel level at pick up and a ticking sound from the engine that concerned me. Gate code to get inside to storage area to clean out a unit needed associates to open. They tried not to let my help inside. The rep that was supposed to bring my truck up to the pick up area instead told me to go to the lot and get the truck myself, even though it was pinned between two other trucks. I've rented from various U-Haul locations since 1995 and this was among the more unsatisfactory experiences I've ever had. Rented from this location one time before and it was much better.

Patrick P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaitlyn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIKA C. 
Clasificación:
5.0

Triple check trucks so they are up to inspection. Ie: working air conditioning, aired tires and working headlights.. Other than that. Trucks have helped us move in a quickness!!

SHAWNA S. 
Clasificación:
2.0

Sorely understaffed, inventory of rental equipment poorly accounted for. Very poorly managed.

JAMES J. 
Clasificación:
4.0

Although there was no personal interaction since the timing was after business hours, the restrooms were completely blocked off by huge storage containers and there wasn't a lock provided (inside my storage unit) as described in the package I purchased. Returned the next day to move in, and still No Lock, even tho I paid for one.

Michael G. 
Clasificación:
5.0

The care I received from a skinny white girl with tattoos was excellent very kind and willing to solve problems. Gracias

CARLOS ENRIQUE H. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHORIAN M.  |  Overall Experience 
Clasificación:
3.0

Need to staff up to handle the lines of people. Also, gave me the vehicle with only a 1/4 of a tank (which was fine and was disclosed) but then wanted to charge me $30 in addition to the premium rate for each gallon of gasoline necessary to bring the gas level up to a 1/4 tank. I offered to pay for whatever amount of gas was necessary to bring the gas level to a 1/4 tank but apparently U-Haul's policy is to charge you an additional $30 if you bring the vehicle back with less than a 1/4 tank. I ended up taking the vehicle to a gas station to fill up the tank but U-Haul's policy is ridiculous especially if they are giving you the vehicle with just 1/4 tank to start with! Sounds like a scam to me.

MICHAEL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

LUCINDA P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LEWIS B. 
Clasificación:
5.0

Great personnel.

JERRY S. 
Clasificación:
4.0

Ensure reserved trailers are in fact available

STEPHEN R. 
Clasificación:
3.0

Make sure the matinence is up to par and make sure everything from the truck to the computer system matches accurately.

TROY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RALPH C. 
Clasificación:
1.0

If mileage is wrong on a vehicle should have a better system to not make me wait on a refund for money back.

BEN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH P. 
Clasificación:
3.0

You have charge me $153.00 for fuel when I returned the truck with the same gas amount, I have pictures

CRISTIAN W. 
Clasificación:
1.0

This has to be the rudest and the most disrespectful staff in the world.

Eskinder D. 
Clasificación:
1.0

El cliente no dejó un comentario.

KEITH O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN B. 
Clasificación:
5.0

Martin did a really good job providing me with the information I needed. I appreciate him helping me out even though he didn't have to.

JAMAIN W. 
Clasificación:
1.0

Hire drug free employees! Phillip and a thin petite black female were smoking weed, to answer my questions related to closing my account due to a accident I had! #26146509

MICHAEL M. 
Clasificación:
1.0

Vanessa constantly took home my unit key on several occasions. I spoke with Anna, the GM, and she wasn't anymore help then anyone else I spoke with. My experience was horrible and I would never use them again or advise anyone else to use them either. Actually want to seek legal services for my situation. It states the facility is open 24 hours, but that's only if the keys are available for your unit and not off property with the manager. I was never given an explanation as to why the manager Vanessa had my unit keys in her possession off duty. Very unprofessional place of business and poor customer service. I took off work to move, hired movers, and got a I haul to move just to be told to wait until Monday because the manager was out due to a family emergency. I understand things happen, but what I don't understand is why my unit key wasn't there? Why she took it with her? I went to the facility three times and all three times they were not there. Why did she not return them? Why couldn't staff remove lock? Why did I have to wait to retrieve my belongings?

MONIQUE W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERRY S. 
Clasificación:
3.0

El cliente no dejó un comentario.

BOBBY D. 
Clasificación:
4.0

El cliente no dejó un comentario.

theodore L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JERRY S. 
Clasificación:
5.0

Noah & Phillip are the BEST employees at this location. Always very helpful and efficient. ¡Gracias!

Jill M. 
Clasificación:
5.0

Always awesome

ALFRED J. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY S. 
Clasificación:
4.0

Make the after hours check out process a bit easier

GUILLERMO V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARYLYN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD H. 
Clasificación:
3.0

the vehicle was towed to this location , i did not interact with this location

CEDRIC T. 
Clasificación:
4.0

Other than it did smell funny, it was very clean. It drove very well. Thanks for answering all my questions.

MARK R. 
Clasificación:
5.0

Front desk customers very attentive

REGIS B. 
Clasificación:
2.0

El cliente no dejó un comentario.

ROBERTO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY T. 
Clasificación:
5.0

This was a very large, but very organized facility. I had a two-step drop-off and the crew were understanding, accommodating and very positive.

Kyle C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD J. 
Clasificación:
5.0

Excellent when it came to cleanliness!!!! Customer service was not always the best. Outrageous waiting time. They don't remove locks for late pay, as fast as they put them On !! Once you have paid.. there 12yrs+ overall 1-5 Rate the experience 4☆☆☆☆

ZITA F.  |  Overall Experience 
Clasificación:
1.0

They gave me the truck on empty and I returned it on empty now they are trying to charge me for gas I didnt receive in the first place

CODY M. 
Clasificación:
2.0

Make sure the reservationist does his/her job correctly. I told them pickup in Garland where I live and they had me scheduled in Michigan....Said his name is Mr UK...unprofessional.Thanks

RICKY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

OLOF O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fransisco A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fransisco A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fransisco A. 
Clasificación:
1.0

I was contacted the day prior because the original location did not have the equipment I requested, and was asked if I would move to another. That was fine, but then the second location did not have the equipment when I came to pick it up. They were also not polite or helpful. They moved me to van that was out of gas and had not been cleaned after the last renter. This was the worst experience I have ever had from a rental location and I will never visit this establishment again. I will also now be looking for alternatives to U-Haul the next time I need equipment.

MASON R. 
Clasificación:
5.0

El cliente no dejó un comentario.

STACY S. 
Clasificación:
3.0

Evening shift was ghetto and rude... Morning people were great

Scott S. 
Clasificación:
5.0

El cliente no dejó un comentario.

REU M. 
Clasificación:
5.0

The entire team was a joy to do business with. Will be back when the need arises.

JAMES B. 
Clasificación:
3.0

Zero customer service Help attach the equipment

FNU A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIAN L. 
Clasificación:
1.0

Returned 4x8 trailer the morning after rental to get a larger one, had to pay for both. Frustrating for the amount of time I had it and the situation just needed larger unit. Lady that rented it to me was rude, like I was imposing on her by doing business there. Then when I went to drop off she had done the rental paperwork wrong and the drop off location had to fix it while I waited. Expensive, frustrating process all together.

KEITH M. 
Clasificación:
5.0

Everything went very smoothly. The drop off was very easy for after hour drop off.

GREGORY D. 
Clasificación:
5.0

Nice truck

FERNANDO P. 
Clasificación:
4.0

Give a customer time to come and pick up the truck before canceling a order and making it more of a problem to get to that location cause you already have it scheduled to pick up near your house and then y'all change and then since I wasn't on time you cancel after me telling the lady I would pick up between 10am and noon so then I have to travel miles out of my way to actually get the truck. So you need to be mindful of people's circumstances before canceling. Have a time limit: like if a person supposed to be there at 10 give them til 12:00. Just think how y'all are putting people in a bind. Everyone was nice and polite just work on that scheduling problem give a chance. The gentleman that helped was 😊ðŸ' WONDERFUL!!!!

Sandra B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFREY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHAWNA S. 
Clasificación:
1.0

have what was ordered a week ago available

WILLIAM R. 
Clasificación:
1.0

I had a horrible experience at this location I had to go and hunt down my own uhaul no one bothered to have it parked up front I had to return it Monday at 1pm ther

LAGATHA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

herbert R. 
Clasificación:
3.0

Wait times were pretty long. Vehicle I first received had a lot of trash in it.

TAYLOR H. 
Clasificación:
5.0

El cliente no dejó un comentario.

shawna s.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

SHANREKA J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

debbie w.  |  First Impressions 
Clasificación:
3.0

Your pricing is too high compared to others and you advertise one price that when you want to book a unit, you find that the cheaper price is upstairs in the back and your sign says insurance is optional but you are then told that it is mandatory and the cost is not based on unit size and is very over priced for the amount of coverage. In other words, your storage is not worth it.

DANA G.  |  Overall Experience 
Clasificación:
5.0

The lady was very helpful and efficient. The made my made my bad experience from other uhaul location on Garland Rd that was a horrible experience that didn't have right size of storage unit available. She found me one at her location off Mid Park.

Richard M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaterrica C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Sergio C.  |  Overall Experience 
Clasificación:
5.0

They are lovely

Nautica M.  |  First Impressions 
Clasificación:
3.0

Never received a call back about the unit

MIA H.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

sanjaya L.  |  First Impressions 
Clasificación:
4.0

The woman who helped me was awesome and very knowledgeable

Ruth K.  |  First Impressions 
Clasificación:
3.0

Storage was moved without notice. Had to buy another lock. Had to provide renters insurance. Unit was already rented. No lighting. No overhead space. Expensive. Truck in way. No access, system failure. No guidance to find unit.

BRYAN VINCENT D.  |  First Impressions 
Clasificación:
3.0

Once we had all our things loaded into the Uhaul and 4 other vehicles full with things as well, we drove from OC to the storage unit, it had a padlock on it. Apparently the clerk forgot to have the lock taken off. She was nice but trying to help to many people at one time. We had to bring the Uhaul to my mom's house until the next day. We paid 5 people to help load and unload for nothing. We tried calling the General Manager but she wouldn't answer, according to her, her phone was uncharged. We only needed the storage unit for 2 weeks but had to pay for a month. The GM did let us have the truck all day today and a free lock.

Cecelia L.  |  First Impressions 
Clasificación:
3.0

I just had a bad experience with renting a u-haul it took me 4 reservations to finally get a truck n when we went to storage had to end up calling ambulance and they couldn't get through the gate please have a supervisor to call me because my experience with U-Haul this time was horrible.6014316395 Ms Hawkins

MIA H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

NATASHA R.  |  First Impressions 
Clasificación:
3.0

The gentlemen named Phillip was who I had the pleasure of being helped by. He was killing it at the counter in the morning. He was helping two customers at a time, as well as directing the staff on where to go and what to do. The lady in the green shirt could have learned a thing or two from him. He was so nice that I even got a storage unit from him after being quoted a cheaper rate else where. Someone give this guy a raise! The check in process was also smooth. I hope to come back to this location for future business as long as Phillip is on shift :)

heather a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Annie S.  |  First Impressions 
Clasificación:
5.0

The lady at the front desk was awesome 😎 I enjoyed her service

Lisa B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Phylinda D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis M.  |  First Impressions 
Clasificación:
4.0

The gate needs to be fixed it takes a while for it to open

Dela A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela B.  |  First Impressions 
Clasificación:
5.0

The workers were amazing. They went above and beyond helping and assisting. They were great.

NATALIE S.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

brittny i.  |  First Impressions 
Clasificación:
5.0

the one who helped me was very good , was very helpful , the best customer service i have ever had .jacqueline haggard is an outstanding asset to u-haul

joe s.  |  First Impressions 
Clasificación:
1.0

I have no knowledge of this rental. I believe this person gave you the wrong e mail information

Ricardo Jesus M.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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    Trucks for Sale

    We have the largest selection in the industry!

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