Comentarios del cliente para U-Haul Moving & Storage at Kirkman Rd

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Kirkman Rd

Grado total:

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Leonardo D. en

Grado:

El cliente no dejó un comentario.

sergio r. en

Grado:

Just keep your good job.

scott g. en

Grado:

El cliente no dejó un comentario.

daryl p. en

Grado:

El cliente no dejó un comentario.

Kyle B. en

Grado:

El cliente no dejó un comentario.

Mariza H. en

Grado:

I love U-Haul!

Homer M. en

Grado:

Everything was great just wish the hours was open 24-hours to your personal storage units. At least until midnight

sueli z. en

Grado:

El cliente no dejó un comentario.

Leonardo D. en

Grado:

El cliente no dejó un comentario.

Eliezer C. en

Grado:

El cliente no dejó un comentario.

Russell S. en

Grado:

The truck had an 1/8 of a tank of gas when I picked it up even though the u-haul app said it had 1/4 of a tank. I was able to make the changes through the app without any problem; however, I drove 10 miles and then low fuel warnings came on in the truck. I expected to fuel the truck after using it not at the beginning which of course then I had to guess how much gas I was going to use instead of replacing what I used.

florence L. en

Grado:

El cliente no dejó un comentario.

dianna c. en

Grado:

El cliente no dejó un comentario.

carlos b. en

Grado:

El cliente no dejó un comentario.

SAMANTHA W. en

Grado:

Listen to the customer concerns and take the necessary steps to rectify the situation

josefa k. en

Grado:

The customer service in the front desk was good. The guy who installed the trailer was nice but I left the place and drove like 10min to my place and once I got there the trailer was out of place and it damaged my bumper. This shouldn't have happened.

James W. en

Grado:

Wendy was really great!

michael c. en

Grado:

El cliente no dejó un comentario.

MIchael L. en

Grado:

El cliente no dejó un comentario.

Bernardo P. en

Grado:

Everything was great until I received my bill. The fact I was charged double because I returned the vehicle 30 minutes late is beyond ridiculous. Not to mention having to wait for the attendant to move the other truck in front of mine and find a spot for It that just added to the time.

Kerry-Ann S. en

Grado:

Make sure that the website reflects what the customer service representatives are saying.

steven b. en

Grado:

El cliente no dejó un comentario.

Rachael M. en

Grado:

Nothing

DIane B. en

Grado:

The u haul needs an alignment bad..

Jessica S. en

Grado:

El cliente no dejó un comentario.

KRISTINE K. en

Grado:

A very stressful time made so much easier by wonderful staff members. Whatever they get paid ,they deserve more!

kevin s. en

Grado:

Very friendly staff and a clean location.

Jimmy W. en

Grado:

El cliente no dejó un comentario.

rose c. en

Grado:

Nothing

Bruce W. en

Grado:

El cliente no dejó un comentario.

Rachel M. en

Grado:

Very nice

Gustavo S. en

Grado:

Very unhappy with the way they trick people into getting the safe move insurance. If you don’t select anything and just press continue it automatically they add on the insurance. I wasn’t aware of that and was not told that it would automatically add it on. I had a unpleasant surprise when I revived my final bill and of course they can’t undo the insurance. I will definitely let people know if this unethical and deceitful trick to get more revenue. Will look for other option of transportation for next time I’m in need of a vehicle like this one. Extremely unhappy.

George T. en

Grado:

El cliente no dejó un comentario.

James J. en

Grado:

El cliente no dejó un comentario.

kady m. en

Grado:

El cliente no dejó un comentario.

Jerry W. en

Grado:

El cliente no dejó un comentario.

JOSE M. en

Grado:

Nothing, I think your service exceeds my expectations. Thank you!

Travis G. en

Grado:

El cliente no dejó un comentario.

Willene D. en

Grado:

Keep up the good work!

caleb r. en

Grado:

El cliente no dejó un comentario.

LIZMARYOOE F. en

Grado:

El cliente no dejó un comentario.

Stephanie R. en

Grado:

Excellent employee service

Douglas G. en

Grado:

El cliente no dejó un comentario.

Daniel U. en

Grado:

El cliente no dejó un comentario.

kerry w. en

Grado:

El cliente no dejó un comentario.

samual s. en

Grado:

N/A

James J. en

Grado:

El cliente no dejó un comentario.

raymar r. en

Grado:

My gas gauge was giving problem it cause me to put slot more gas than I got the truck and they said I couldn’t be refunded fr the inconvenience

Leonardo D. en

Grado:

Once again it was a great experience, I recommend it to everyone.

Dionsusyus D. en

Grado:

El cliente no dejó un comentario.

Lylia R. en

Grado:

El cliente no dejó un comentario.

META T. en

Grado:

Nothing!!

JUSTIN V. en

Grado:

First, the staff here are very rude from the "owner" on down. When I was being checked in by the owner, I was told I had to give them a second phone number. I informed him that I only have one to which he replied this has been the policy for years and without the second number I couldn't rent the truck. This was news to me as my account is over 5 years old and never had this issue in the past. So rudeness aside, I made one up. Really got me there buddy. Next, this is a 24-hour drop off location, but in the window is a sign that says, "No night drop. You will be charged $100 if you leave equipment! Must return during business hours!!" I didn't want to keep the truck overnight so this leads into my THIRD problem with this location. So, I called customer service about the notice on the window. The first rep confirmed that this location was indeed supposed to take drop offs overnight. She called the office and said the general manager would call me to give me a code to drop off the truck behind the storage gates. The manager then called me and said that I couldn't have the code because I didn't reserve the truck as a truck share. I was told that I still could not park the truck in their parking lot, but I could park it in an unattended field next to the location. I told the manager that that seemed very sketchy and not safe as the vehicle could be towed or vandalized since there was no lighting in the field. The manager said those were my options. I told her that I would not leave the truck in an unsafe location and would have to call back to customer service to straighten this issue out to which she replied: "Fine, go ahead and do that then." The next customer service rep called the office back and after speaking with them told me to park the truck in the parking lot and use the mobile check-in to take pictures of the vehicle and that if I saw any charges for leaving the truck overnight to call back and speak with her as she had added her name to the comments on my reservation. Both customer service reps were absolutely fantastic and I have no problems with U-Haul, but I will never use this location again and I recommend everyone spends the couple extra dollars in mileage to use any other nearby location instead of this one.

dieulourde o. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

Van we rented was new and clean. Staff is very knowledgeable and we were in and out in minutes. Great job.

michael k. en

Grado:

The gas gauge was defective causing me to add more gas that I used. The needle would not move as I added gas and then all of a sudden it jumped well beyond what I was intending to add. It caused me to add at least 4 gallons...most likely 5...more than I used. When I asked for an adjustment or a credit to use in the future...the woman acknnowledted that the gas I added was too much...she refused. The owner of the location was sitting right next to her but did not respond to my outcry. Not a good way to treat a long time client. I will not return to that location anymore but will use others in the area. Thank you.

karynn h. en

Grado:

El cliente no dejó un comentario.

Matthew K. en

Grado:

El cliente no dejó un comentario.

MARCELO L. en

Grado:

The attend charge me extra day and uhal company give free because I’m making delivery for us and I need my money back .

Lo L. en

Grado:

Nothing

Jason R. en

Grado:

El cliente no dejó un comentario.

mariana h. en

Grado:

Nothing you are great!

daniel h. en

Grado:

El cliente no dejó un comentario.

Shellie D. en

Grado:

El cliente no dejó un comentario.

KEDEZIA J. en

Grado:

Have a drop box do can turn stuff in when n closed

paul Y. en

Grado:

Nice people, cramped parking lot

jose m. en

Grado:

El cliente no dejó un comentario.

susan b. en

Grado:

El cliente no dejó un comentario.

john m. en

Grado:

So nice, kind,considerate,went beyond helping me.

Todd D. en

Grado:

El cliente no dejó un comentario.

Cyntoria H. en

Grado:

The payment system sucks!

alana f. en

Grado:

El cliente no dejó un comentario.

BRIAN A. en

Grado:

El cliente no dejó un comentario.

THOMAS H. en

Grado:

n/a

Clauber L. en

Grado:

El cliente no dejó un comentario.

Evangela S. en

Grado:

El cliente no dejó un comentario.

SHATERIA A. en

Grado:

This facility is horrible! None of the workers are on the same page! They had major water damage and instead of the owner moving you into another unit the same size they move you into a bigger one.

mary h. en

Grado:

Staff here is very rude in the front office. The workers in the back/outside are nice and super helpful. Beware they will lie to your face and then deny everything that you agree on.

alex g. en

Grado:

Parking was quite limited and full. Increased spots would help.

Matthew L. en

Grado:

The site gives no warning that you cannot use a debit card. I made a reservation, did all the steps, and only found out in person about this restriction. Luckily I only live a minute away, and was able to come back with one quickly, otherwise I would have been absolutely furious. Fix your system, or change the stupid policy.

Kevin B. en

Grado:

I had a great experience and was in and out within an hour. Gary was one of the ones who assisted me and he had a great sense of humor and made this experience fun. That is all and thank you!

Julio G. en

Grado:

Take care of the inside cleanness

moulay s. en

Grado:

You good thank you

jocelyn j. en

Grado:

Very good service thank you

Dinshaw M. en

Grado:

Good stuff.

tanisha h. en

Grado:

Excellent customer service.

shantava w. en

Grado:

El cliente no dejó un comentario.

APRIL D. en

Grado:

El cliente no dejó un comentario.

lashonda j. en

Grado:

Not a good experience

William T. en

Grado:

El cliente no dejó un comentario.

Ronald J. en

Grado:

El cliente no dejó un comentario.

William B. en

Grado:

El cliente no dejó un comentario.

debbie o. en

Grado:

the straps on the car tires on the trailer were not properly put on and came off during my cross country move. THe contract listed a different gas level then the paper slip they had me sign which resulted in me being charged for gas at drop off although I brought the truck back with more gas. calling road side assistance was a chore and wasn't very helpful. Overall the experience with Uhaul as a whole was very upsetting. At time the truck would only go 35 miles per hour and jerked. also had to wait for the team to put the trailer on while the 3 sat around a talked.

Paulo I. en

Grado:

El cliente no dejó un comentario.

Jose M. en

Grado:

El cliente no dejó un comentario.

Jeffery D. en

Grado:

Like my service, but all the extra they add onto your bill is kinda ridiculous($39 price ended up paying $77). I only had the rental for one day and drove only 11 miles.

florina s. en

Grado:

El cliente no dejó un comentario.

Shannon E. en

Grado:

Prices are beyond ridiculous

Shavonda H. en

Grado:

El cliente no dejó un comentario.

PATRICIA g. en

Grado:

Nothing I can think of. Everything went smooth. Wendy is so friendly, helpful and professional.

nancy r. en

Grado:

My service rep was so nice

gabe n. en

Grado:

The professionalism of the staff and attention to detail was excellent, congratulate Nate for his great service!

helen a. en

Grado:

El cliente no dejó un comentario.

Felicia M. en

Grado:

They staff there was very friendly and pleasant. But the staff at Old Chyenne Hwy was the worse experience I ever had never want to go back again.

Meghan S. en

Grado:

Service was quick, efficient, and polite. Thank you!

Kelli F. en

Grado:

They seemed very unorganized and I did not feel like my business mattered. Upon entering the location, I was not greeted. There were several employees walking around, but none seemed to want to help me. There was someone on the phone apparently talking to corporate. They saw that I was returning a truck and then proceeded to speak to the person on the phone about my return. Then when he finally got off the phone, he looked up the unit I had reserved online and told me it wasn’t available. Luckily, I found somewhere fairly close by that was actually cheaper. Overall, I would not recommend this location.

Ray B. en

Grado:

El cliente no dejó un comentario.

NATALIA G. en

Grado:

El cliente no dejó un comentario.

Sonerre O. en

Grado:

THEY MAKE IT SO COMPLICATED JUST TO GET A TRUCK AND PLUS THEY OVER PRICE FOR NO REASON. THERE'S NO NEED TO PAY $1 FOR MILEAGE IF I'M ALREADY BEING CHARGE 50 UP FRONT . I WOULD RATHER GET A TRUCK FROM HOME DEPOT INSTEAD.

sania r. en

Grado:

El cliente no dejó un comentario.

Ricardo A. en

Grado:

El cliente no dejó un comentario.

paulo o. en

Grado:

El cliente no dejó un comentario.

SAMRAD G. en

Grado:

El cliente no dejó un comentario.

Antonio V. en

Grado:

El cliente no dejó un comentario.

Scott G. en

Grado:

Great customer service.

Piero Q. en

Grado:

The rental was perfect, but we forgot our house keys in the truck and in the cleaning or inspection they did not collect the key and other client took the truck with our keys.

Ellen Y. en

Grado:

Nothing. The staff was friendly and quite efficient. I’m grateful to them for making everything so easy.

Leanda M. en

Grado:

I was charged an entire extra day because I was a little late after being told that the location would be closed.

Collin A. en

Grado:

El cliente no dejó un comentario.

RON B. en

Grado:

There were no dollies available, which I understand can happen. However, I requested blankets, none were provided. When they brought me the truck, it was the wrong truck. Overall, it was a poor experience.

michael j. en

Grado:

El cliente no dejó un comentario.

Charles F. en

Grado:

El cliente no dejó un comentario.

Renee B. en

Grado:

El cliente no dejó un comentario.

Mark W. en

Grado:

Exceeded all my expectations!

vonte t. en

Grado:

Great service

terrence c. en

Grado:

My experience was great from top to bottom the owner, Marielle and everybody else had dealt with was great. I will definitely do business here again when I move again.

deidre s. en

Grado:

Everyone was great and friendly; enjoyed my experience!

Vina S. en

Grado:

They followed up with me and assisted up to make the return easy and fast, after a 3 hour drive.

Elton O. en

Grado:

El cliente no dejó un comentario.

Pam S. en

Grado:

the staff was very helpful and professional. So refreshing to meet nice people. The scheduling, pickup and return was very easy. The MovingHelp app was also a BIG help. Thank you.

Miriel J. en

Grado:

THEY HAVE AN AMAZING STAFF!

Ferrell S. en

Grado:

Very bad experience with U-Haul. Go with budget or a different company.

Jorge F. en

Grado:

El cliente no dejó un comentario.

Katrina J. en

Grado:

El cliente no dejó un comentario.

Alvaro L. en

Grado:

El cliente no dejó un comentario.

Francisca M. en

Grado:

El cliente no dejó un comentario.

Paula j. en

Grado:

The staff were super amazing and friendly, great customer service from each one of the guys that helped me and my husband from start to finish. Keep up the good work ??

Antoinette S. en

Grado:

Nice people

Evan K. en

Grado:

El cliente no dejó un comentario.

Thiago F. en

Grado:

Excelent Vans Cargo

Natasha R. en

Grado:

The truck was clean. The only problem I had was picking up the truck with 24/7 U Haul. It took me an hour to actually get it. I was stuck in the gates for 45 mins. I called for help and nobody was able to help me. I wasted 1hr of my rental time trying to get out. It was my friend who helped me get out. He literally guess a code and the gate opened. *111# it wasn’t anybody from U-Haul who helped me. And when I called U-Haul for assistance they put me on a hold. I had the worst experience picking it up. And when I came back to return the truck I was being charged more then the price I was given. I still don’t understand why I am being charged so much. I got the truck one hour later and I brought it back 3 hours earlier then the original time.

CINDY B. en

Grado:

When I moved my stuff out I found rat pop on the floor ..

Phillip p. en

Grado:

El cliente no dejó un comentario.

joseph d. en

Grado:

Wendy was a pleasure to work with. Very personable and pleasant. She explained everything and showed me how to get in and out of the facility after hours!

kay g. en

Grado:

El cliente no dejó un comentario.

Jalynsey B. en

Grado:

El cliente no dejó un comentario.

John S. en

Grado:

Wendy and Gary both very professional and courteous. Very easy service now with all paperless transactions! I love it.

jeffrey b. en

Grado:

The young man that check in the trucks was very helpful, and professional.

Juan C. en

Grado:

El cliente no dejó un comentario.

serge M. en

Grado:

Good people good management very friendly staff very helpful when you need a service

Joseph K. en

Grado:

U can't improve the best

Luisa G. en

Grado:

Have the truck rented available at the store pick as it says online

Carmen S. en

Grado:

easy process; staff was very accommodating

PHILIP S. en

Grado:

Wendy Ford has been fantastic for the fifteen years that I have been a customer!

Taciana T. en

Grado:

I’m still waiting on a response to a complaint filed on saturday. Overall, my first experience with Uhaul have been a very stressful one.

Doug M. en

Grado:

El cliente no dejó un comentario.

Clementine W. en

Grado:

Young lady in the front was very rude. Two guys in the back was playing and joking around instead of checking me in. I usually get okay service from this lovaroon

Michael C. en

Grado:

Awesome

stella c. en

Grado:

They charged me a lot of money just to put gas to the van and wasn’t too much gas that was missing

christopher g. en

Grado:

El cliente no dejó un comentario.

siobhan j. en

Grado:

Wendy extremely rude.

GABRIEL ALFONSO S. en

Grado:

El cliente no dejó un comentario.

sean e. en

Grado:

The beginning process was nice but returning the truck the employee that process my return was not customer satisfaction, and unprofessional. I stated to him what was wrong with the vehicle n he said "it got the job completed right. Alright then"... that definitely turned me away as i started to not recommend this location. He was no open understanding or concerned

HUMBERTO M. en

Grado:

Great customer service

Johann C. en

Grado:

El cliente no dejó un comentario.

Andre P. en

Grado:

Excellent customer service Mrs Ford

Kenneth R. en

Grado:

The truck had a lot of play in the steering. Also the A/C had a problem.

Marie M. en

Grado:

Truck was clean. Very noisy

Christopher G. en

Grado:

El cliente no dejó un comentario.

Missy B. en

Grado:

Give Luis a raise. He is an awesome young man!

mark c. en

Grado:

El cliente no dejó un comentario.

Desiree D. en

Grado:

El cliente no dejó un comentario.

brad p. en

Grado:

The ladies at the desk were very nice! And Nathaniel was very very nice when i checked out the van! He moat have spent 10 minutes with me walking around and explaining the vehicle to me. Thank you Nathaniel!

Brenda R. en

Grado:

Wendy was very nice and funny! Keep her around.

Antoinette S. en

Grado:

The people who Run are very nice

mitch h. en

Grado:

Everyone was very professional,helpful trailer rented was perfect!

alex m. en

Grado:

El cliente no dejó un comentario.

George G. en

Grado:

It was an easy check in

Mable J. en

Grado:

Your Services was good. I can't think of anything you could have done better. Thank you so much.

Antoinette S. en

Grado:

Just thank you, nice people.

Jill C. en

Grado:

Very professional experience. Having had some rough times of late, the lady at the counter was very kind, quick, and thought of things I didn’t think of in terms of my needs for my move. many thanks!

Luciano M. en

Grado:

I had a very good experience with Uhaul, I recommend.

Hoda b. en

Grado:

Thank you for your service. All the staff very nice and friendly. Every time I call they were very helpful. I will refer you to everyone.

DEBra B. en

Grado:

I keep asking you to stop sending emails to deb.brooks@gmail.com This is MY email address and Debra Brooks keeps giving it out knowing it’s not hers

julis r. en

Grado:

Elevator need to be fixed. It doesn't matter which floor you push, it goes to the 3rd floor first.

JONATHAN S. en

Grado:

My overall experience was good. I was not happy with the rising cost of monthly rental.

sthaphalis l. en

Grado:

Everything was great

Karen M. en

Grado:

Wendy and her team do a fantastic job! We were always treated with professionalism by Wendy and her staff.

Andrea W. en

Grado:

A few boxes and bags of comforters were wet and mildew. Found a dead rat in the unit.

NANCY S. en

Grado:

I will miss not seeing Wendy the manager. She is the greatest person. She was always very helpful. She is an asset to the u-Haul family. Nancy Spain

sherita c. en

Grado:

First unit was leaking move to new one and it was infested with rats and palmetto bugs. GM does not care and would knowingly rent out units no matter conditions. The list goes on but no more charters

Brad L. en

Grado:

Our storage flooded but u-haul was so amazing about it and they were so helpful so I would definitely recommend them to friends!

sameul m. en

Grado:

None

Toccara W. en

Grado:

This is by far1 of the best storage facilities in Orlando. The climate controlled units and facility are so clean. Plenty of push carts and room.

albert o. en

Grado:

Great costumer service

Brandon S. en

Grado:

The unit leaked water onto my items. I have filed a claim and have not been contacted back.

karrie k. en

Grado:

An utter and complete nightmare. Thought I had 24 hour access, but I didn't and then the manager locked us into the lot with no lock on our truck and our truck and moving help still there and not done

barbara c. en

Grado:

uhaul reservation lied to me get there at location no such unit or rate. Very bad sevices.i try to resolve the problem no one got back with me.

JOHN B. en

Grado:

I would definitely recommend this facility.

douglas b. en

Grado:

Very organized and staff pleasant and helpful

Ernesto P. en

Grado:

Will consider using the storage again

Christopher B. en

Grado:

Excellent staff and facility

DAISY L. en

Grado:

For two years of storage use my experience was always met with a smile a hello something so simple made my day during my time of transition . Staff and Management were Awesome especially Ms.Wendy 🤗

charles Leon S. en

Grado:

Everytime that I call U Hall for a Truck and recent Storage there Friendly Management and Staff I Highly Recommend these PeoPle does a Great job for Your Company keep up the Great Work and you will

Alma R. en

Grado:

The customer service is wonderful. They went above and beyond to help with our needs. I would highly recommend them.

Brittany G. en

Grado:

👎🏾

Marye J. en

Grado:

When i have a emergency i prefer that storege it's. A very clean place

PANYA C. en

Grado:

I’ve been using this facility for my storage, packing and moving needs for 8 years. Wendy is great!

yesenia b. en

Grado:

Thank you