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DANIEL OCustomer Reviews for U-Haul Moving & Storage at Kingston Rd
Testimonials From Recent Customers
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Customer service at this location is outstanding. The manager made sure I received the correct discounted mileage rate for the van I rented. Grateful for their courtesy.
NEIL HTruck steering had lot of play no control
TAZMOOL HHello, I wanted to share my experience with your staff. I rented a U-Haul on January 31st and informed the employee that I would return it the next morning. The next day, he called me and asked for the vehicle. I explained that my move wasn't done and that I would return it around 1300 or 2000 hrs. However, he responded in a very rude manner, saying he needed the vehicle immediately for another booking. I understand the importance of scheduling, but customer interactions should be handled professionally. Please ensure your staff maintains proper customer service in such situations. Gracias.
SACHIN CBest
MOHAMMAD TGreat service Knowledgeable Friendly Professional Very organized Awesome guys overall
MAGDALENA HVery hard to park the truck as space is limited
Jason PI traveled less than 25 km, I put in 8 liters, and then I get charged for 14 liters more than what Uhal put in. So to travel 25 km do I need the vehicle with 22 liters? I do not recommend it.
VERULO MThe staff were very helpful and polite. Keep up the good work.
OWEN EU-Haul changed my one way drop off location to 18 km away from my chosen location on my reservation, and then charged me for the fuel to said location. Awful service. Do not recommend.
Carolyne SYour fuel thank is not working properly i had to feel
MEKUANINT TNathaniel is amazing. Very polite. Excellent customer service. Very helpful. I am so impressed with his work ethics.
MICHAEL RGet rid of ur rude and trouble some worker.or the owner as he thinks he is.
BABOOLALL NMy entire experience was a 10/10
MARILYN CVery friendly kind staff
Asha JApp did not work well for me. Will not use next time
Robert TEverything was great!
DONALD BIt would be helpful if the vehicle were not backed into the spots. The lot is not that big to reverse out of the spot.
NICOLE MHelp us .
KHANDOKER HNot a thing the staff was friendly and very helpful I will rent equipment from them again thanks
Andrew GI was greeted by the wonderful staff when I arrived and they were very efficient in getting me my rental Great service
COURTENAY HHave more parking space. And more parking for returned vehicle. Renter can not park their returned trucks and they park it at the entrance next to the office. Now I am blocked and can not drive out. This happened to me today.
DONALD ENot a thing
ERNEST MOverall very good experience...
GAUTAM KEverything is Excellent
JAHANGIR HStaff is good but price is too high and didn't get the desired truck size, guy on phone asked me about my credit card details and all info taking 20 min and then telling me the this size truck is not available near your area WTF. I just wanted 1 way trip from Scarborough to Peterborough and U haul team told me it's gonna cost me 270$ for 1 way trip and only 80$ if I return the truck to same location, I mean come on, Instead I recommend re t a truck from somewhere else no need to go to U-Haul if the services is same as a small rental business. There is no issue with the staff, they can't help u if the rules set by U haul just to grab more and more cash from u. A trip from Scarborough to Peterborough on a small U haul GMC van cost me 181$ plus 50$ gas (235km) total and I have to return the van to the same location. Then I have to van to the same location and then I have to book Uber to go to Peterborough again. Next day My friend need to move we hired a truck from another company cost us way less even on a small business.
AJAY SBoth my pick & return locations were changed by U Haul company. Then charged for additional kms.
CHACKRAWARTHIGE FPrice for my reservation change
MOHAMED-CHAMS EThe customer service person (whose name escapes me at this moment) was outstanding. She was helpful and attentive.
NEIL HFriendly, helpful and a good price! What more could you want? (Maybe a trolley with a longer part on the bottom.)
MICHELE TCustomer service is very good The guy reserved the truck for me by phone call and also changed the time as many time as I requested. I completed my moving and returned the truck on time, so no issues.
ABHISHEK MSuper easy to rent a truck. Staffs are excellent.
KANDEEPAN RGood customer service.
MONU KTruck was rough to drive. Felt like not mechanically maintained properly. Very noisy on highway. Felt unsafe to drive highway
SISIR RMaybe some beverages for your customers that come in.
TERRANCE GNo
UVINI JEverything was excellent except the floor of the storage unit which was unsafe.
Kenneth O | Overall Experience100% Excellent Services, really appreciate your products !!!
JUAN LMake sure the trailer is swept clean before customer picks up Not sweep clean while the customer stands and waits wasting his time Thank you
ROBERT HExcellent service
AHSAN HYou did a great job...thanks
MUOID AHave three persons at the counter on weekends
M WLike a hotel room these days. You do everything online only to have to redo/reenter all the information in person. This is a serious waste of time.
ROBERT DIt's the place for true care with customers. The staff is very friendly, cooperative, clear, and professional. Great people in a great place for great customers."
Rishi TSmooth and fast process.
DARSHAN JI was invoiced $40.00 on Fuel incorrectly the gage was not were your attendant said it was I went in to let him know and he said not to worry he would handle it from his end. Our community did a Food Drive in Highland Creek Village then back to your location with $10.00 added for fuel and I was still incorrectly charged $40.00 , I am very disappointed at the lack of attention that your attendant put forward. Bill
WILLIAM YWeb says open at 7am on Sunday but was not open until 9. EXCELLENT SERVICE.
GLENN SHave better customer service(not at the location, but over helpline number), absurd customer services with no regards to customer whatsoever. Too much non sense to write in the comment section.
Dhrumil VThe agent was very helpful and very during the process of collecting the rental truck. He was also patient, friendly and knowledgeable which made the whole experience trouble-free and smooth
CHRISTOPHER MIntake person was new and was alone with quite a log queue. Should have an assistant to help as the 'new' person was able to go outside to do the walk =-around the truck, do a validation of fuel level, etc. I think I was charged for fuel that was not consumed by me but I had no way to prove it due the 'no-before and after' checks.
JOEL PA bit confusion for Kms And Miles when billingcustomers
Hamid AVery tricky people out there taking people money for reason
PRINCE ONada
JUNIOR PYour rating scale makes no sense as in this context average has absolutely no meaning. Your scale should be a quality scale from Excellent to Poor.
Kenneth O | First ImpressionsBoth the manager and staff member on shift were extremely friendly and helpful.
Genson NEverything was amazing from check in to the return. I did have an issue where the online check in process kicked me out twice and I had to start over but that could of been a connection/ cellphone issue. But all in all went well. Thank you so much friends!
Julie MThe associate was very helpful. Good - keep it up.
Samuel mNothing to add
ARPAD SGreat Job
FRANK BI was pleased with the pickup and delivery process. The truck itself made a lot of strange sounds as I was driving it and I wasn't sure if the sounds were a problem of not.
ERWIN PIt was good the weekend staff was helpful and asked if the move in was going well.
Gilles K | Online Move InExcelente
Aditya S | Overall ExperienceExcellent service
SUGUNAN V | First ImpressionsI’m trying to cancel my storage and I’m not able to contact the location.
John L | Overall ExperienceThe customer service representatives were very friendly at the site, but this thing of having to pay extra to have more access to your storage locker is total BS. There should be one price only for 24 hour access, like every other major storage facility that I've seen. The $140 I had to shell out for that rickety locker that I got was already too much, and now I have to pay more if I want to access my locker after hours? C'mon guys, Uhaul can do better than that.
Kevin A | Overall ExperienceCustomer service team at this location was always helpful and polite.
katie s | Overall ExperienceIt was an excellent facility for storage.
JOSEPH B | Overall ExperienceStaff was friendly, helpful. The unit was clean and the times of availability were convenient.
Donna A | Overall ExperienceStaff were friendly and helpful. They were very accommodating and responsive to our needs.
Michael M | Overall ExperienceVery helpful, listened to my wants, needs and concerns and offered up solutions and helpful advise.
Donna A | First ImpressionsManager And Staff were great to deal with. Helpful and professional. Thank you. JD
Jim D | Overall ExperienceI have no problems.. the u-haul team at galloway and kingston rd.. they make an awsome team... i was a little diapointed. That the 8 days i had left on storage..i was unable to be rembursed for... but i understand its bussiness:) 20 stars i give the kingston rd u-haul:) thank you so much for keeping my belongings safe....and for curtisey. And overall respect and always helpful
Dorothy R | Overall ExperienceGreat staff, they were very helpful!
IAN P | First ImpressionsFrom the very start I had major issues, a very unfriendly girl at the front desk set up my account. It took her 45 mins to get everything correct, however even after this I found my 4 digit entry pin was 5 digits and was a generic 12345! She obviously couldn't be bothered to set up a paid for service on the system. I came back the following day to have this looked into by two other employees, it took 9 hours to solve the simple problem and get me after hours access. The main entrance to the storage units were a health and safety violation on a daily basis, to the extent of having to physically move large heavy fed ex boxes out of the way every time I needed access to my unit. This location (for a storage facility) clearly has zero storage for the 10s & 10s of toe bars and heavy boxes that are delivered multiple times per day. They are constantly blocking the fire exits and main walkway to all units. This is clearly in breach of all fire/health and safety codes. For a customer to have to move heavy boxes and toe bars out of harms way to gain access is ridiculous. My unit itself was ok but had zero lighting within, not even the hallway lighting could come in overtop as the walls were to the celling. I purchased my own lock from a local store because the lady that set up the account didn't state any difference, only to find weeks later I had to purchase a U hall lock because mine wasn't "fit for purpose" All in all my experience at the location is a 0 out of 5 I wouldn't recommend to anyone and I'd appreciate some kind of compensation towards my overpriced rental. On a more positive note there were a couple of staff members who were polite and expressed their apologies for the inconvenience of the mess. They also mentioned that the first girl I dealt with was let go. The entrance blocking and lighting both need to be urgently rectified for obvious health and safety concerns. I noticed multiple cameras within the storage entrance so any administrator should be able to monitor this on a daily basis.
Damian S | Overall ExperienceGreat service ,the staff are very helpful and friendly.
Paul R | Overall ExperienceRene very friendly and helpful.
Jim D | First ImpressionsThe staff were very friendly very nice. An excellent knowledge of what they're doing.
Venice G | First ImpressionsJust a quick shout-out to Justin Abraham and the rest of TEAM U-HAUL...truly appreciated the help and understanding during these times - TRULY APPRECITED!!! ...and stay safe out there everyone... J Davie
George D | Overall ExperienceGracias
jacqueline d | Overall ExperienceGreat customer service! Always helpful and friendly.
April M | Overall ExperienceI rented storage on Kingston rd.i had a outside unit i had 2 attempts on braking into my unit at the price of $305 per month i replaced 2 locks the cameras there doesn't show 3/4 of the units i moved out a week earlier canceled so you owe me a week back thanks mike
Joseph M | Overall ExperienceJustin Abraham went the extra mile , he is an excellent customer service rep, all the time smiling, very helpful , very flexible and very very polite! Thx. Farah.B and Youssef.T
Yousef T | First ImpressionsHelpful on phone. Timely and professional. Nice people.
Heather M | Overall ExperienceJustin Abraham provided excellent service and went out of his way to make sure the experience was as smooth as possible.
Deborah N | First ImpressionsThis location has always been the one I go to for storage and truck rentals. The general manager Justin is the best !! Very professional yet friendly at the same time. Good job !!!
Lisa L | Overall ExperienceIt suited my needs when I needed storage.
Leann G | Overall ExperienceStaff was very helpful , even with my unplanned storage needs. Good job !
WILLIAM T | First ImpressionsA lots of mice
ABRAHAM A | Overall ExperienceTimely, informative,professional, flexible and a reliable service, Many Many thanks!
Heather M | First ImpressionsMy belongings were damaged from mice, My contract was forged by your employee, I cannot say anything positive about my experience
Jill M | Overall ExperienceRenting uhaul unit was efficient
Donna g | ReservationAlways recieve friendly service at this location.
Katharine M | Overall ExperienceNo comments.
faye c | Overall Experience