Comentarios de los clientes para U-Haul Moving & Storage at Kingston Rd

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Kingston Rd

Clasificación general:

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AMANDO JUNIOROYO R.
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El cliente no dejó un comentario.

ALLISONO R.
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El cliente no dejó un comentario.

BASKARAN P.
Clasificación:

I used to rent equipment from Warden and 401 location. I was forced to change location for their bad service and unfair cleaning charges. This location at Kingston Rd has the best staff with friendly service. Keep up the good work. We need good customer service.

Salman Q.
Clasificación:

I would improve two things: 1) for the love of God, please service the truck. The brakes take forever to work and the steering wheel is almost 1/4 off alignment. 2) do precheck in for the truck, at least with my drivers license check etc. I was dropped off at the location and I waited outside in the cold while an online operator validated my ID. I could've done this in person and would've been faster.

CORRADO R.
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Excellent staff great service!!!

Vanessa W.
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Trucks are always a little sketchy in terms of how they drive. If never been in a uhaul where I was totally confident with the maintenance or drive capabilities.

John P.
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In the cabin smell like cigarettes and behind the seats there was lots of cigarette packets beer bottle. Gas tank I wasn't full and I am told to feel up the Gus tank when I return.

CLAUDEJ L.
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El cliente no dejó un comentario.

Gordon B.
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second time using this location - efficient, clean and well run. Well done

ANTHONYAKBAR A.
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El cliente no dejó un comentario.

KIRAN J.
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El cliente no dejó un comentario.

JAMESD D.
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Justin and Justin were very helpful and professional. Thank you.

BENIZSAVINA JUDY D.
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Over charging fees for fuel.

Syed H.
Clasificación:

As per the online booking concern, if the customer book any equipment with truck and got the confirmation email with all booking, then the branch must have to confirm that. When customer go to pick up the truck with booked equipment and the brack say the equipment is not available, then its very tough for customers to move the furniture without equipment. So branch need to take this issue carefully.

SARAHSOPHIA P.
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Staff are always polite, knowledgeable and helpful. Equipment I have rented have always been in good condition. I rent from there 4-6 times a year.

OHMARESHOUKAT Q.
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El cliente no dejó un comentario.

Gordon B.
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Extremely helpful getting trailer attached and set up. Much appreciated!

SHELBYL K.
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El cliente no dejó un comentario.

Manbir S.
Clasificación:

they overcharge me

Kenny K.
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El cliente no dejó un comentario.

MICHIELSD H.
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Excellent service from the young woman who did the clerical work.

Rahul T.
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Did not find anything to improve...If I can suggest not necessarily everyone would have driven U-Haul before so if someone could assist the operation of Hatch and gear etc at a high-level that would be helpful....Just my thoughts as the first time.

FANI L.
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El cliente no dejó un comentario.

ASHLEYSUZANNE B.
Clasificación:

The lady sheena who works at the front desk was extremely helpful since my first phone call to uhaul. It's because of your knowledge, honesty and kindness that I would return. The guy who accepted my vehicle upon return wasn't as accommodating unfortunately.

JAGADEESH P.
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El cliente no dejó un comentario.

JASONDYLAN F.
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No comments to improve. It's easy quick and fast to rent a truck whatever day, mad efficient setup. U-Haul dominates over every company for a reason. Goood job ehhh

Isline S.
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El cliente no dejó un comentario.

NICOLEM B.
Clasificación:

I hate your new system. It's like jumping through hoops to rent a van. Too much information is required too much is put on the customer to do and service is lacking. It's also very frustrating to have to give the same information over and over and over. If I can find another option for work you Will lose my business.

PAUL B.
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El cliente no dejó un comentario.

STANLEY R.
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Great staff and excelent service.

Damian S. | Overall Experience |
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From the very start I had major issues, a very unfriendly girl at the front desk set up my account. It took her 45 mins to get everything correct, however even after this I found my 4 digit entry pin was 5 digits and was a generic 12345! She obviously couldn’t be bothered to set up a paid for service on the system. I came back the following day to have this looked into by two other employees, it took 9 hours to solve the simple problem and get me after hours access. The main entrance to the storage units were a health and safety violation on a daily basis, to the extent of having to physically move large heavy fed ex boxes out of the way every time I needed access to my unit. This location (for a storage facility) clearly has zero storage for the 10s & 10s of toe bars and heavy boxes that are delivered multiple times per day. They are constantly blocking the fire exits and main walkway to all units. This is clearly in breach of all fire/health and safety codes. For a customer to have to move heavy boxes and toe bars out of harms way to gain access is ridiculous. My unit itself was ok but had zero lighting within, not even the hallway lighting could come in overtop as the walls were to the celling. I purchased my own lock from a local store because the lady that set up the account didn’t state any difference, only to find weeks later I had to purchase a U hall lock because mine wasn’t “fit for purpose” All in all my experience at the location is a 0 out of 5 I wouldn’t recommend to anyone and I’d appreciate some kind of compensation towards my overpriced rental. On a more positive note there were a couple of staff members who were polite and expressed their apologies for the inconvenience of the mess. They also mentioned that the first girl I dealt with was let go. The entrance blocking and lighting both need to be urgently rectified for obvious health and safety concerns. I noticed multiple cameras within the storage entrance so any administrator should be able to monitor this on a daily basis.

Michael B.
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Provide more clarity up front. My dropoff location was switched from the scheduled dropoff when I picked up the truck, giving me no advanced notice.

Gregory M.
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Very smooth and problem free pick up snd drop off. Excellent customer service experience

Nicolae M.
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El cliente no dejó un comentario.

Ronnel N.
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Please clean the inside of the truck before the next customer get it.

Derek F.
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El cliente no dejó un comentario.

Keith V.
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El cliente no dejó un comentario.

Paul R. | Overall Experience |
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Great service ,the staff are very helpful and friendly.

Melanie W.
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When I returned the truck Daniel was great! I couldn't believe how simple, and efficient he made returning the truck. I was in disbelief! He took care of the check in and asked if I want my receipt printed or emailed. When I said printed he quickly printed it out and gave it me. Thank you for making my move hassle free!

Robin M.
Clasificación:

Great attitude, quick, great relational people at the desks. Was much better to do the quick pickup through the app and get the keys/check in in person. As for the app, please please try to consolidate all the upwelling..... way to many pages of things some people need but you won't get anyone getting them by annoying them into it. Just to reiterated, the location pickup and people were wonderful, the app on my phone was a little annoying.

JAKESTEPHEN W.
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Fast, polite,professional,and competent service (as always) from this location.

MIGUELANGEL H.
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El cliente no dejó un comentario.

Jim D. | First Impressions |
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Rene very friendly and helpful.

Venice G. | First Impressions |
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The staff were very friendly very nice. An excellent knowledge of what they're doing.

patricia p. | Overall Experience |
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El cliente no dejó un comentario.

COLVILLEL B.
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El cliente no dejó un comentario.

Katie S.
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need more staff on weekends..

Ciaran P.
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I found the interior of my van clean as a whistle! The exterior was dusty but I was fine with that. If you are looking to improve that would be something to do: make sure the vehicle exteriors are sparkling clean.

Ermelita S.
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I reserved on line for pick up at 10 am. There was a line up when we came at 10am. We were able to get the Uhaul truck around 1030am. It's ok because the staff from the front desk was nice and friendly. Thanks.

Rajasekar S.
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Nothing. Please maintain the same level of service.

WALTERF L.
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Super quick and easy process! Thank you

VICTOR S.
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Booked truck to find out when I arrived that they had switch locations on me. Very frustrating Hertz really need to rewrite your software it is almost the worst unfriendly software I've ever used

Darien S.
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Rene provided stellar service. He was friendly and efficient.

IANM M.
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Employees for very friendly and knowledgable....very good customer service.

Magdalena S.
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El cliente no dejó un comentario.

peter L.
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Thank you .

Ashita P.
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El cliente no dejó un comentario.

Kenika G.
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They could clean between rentals during covid. It was still a good experience otherwise.

GILLES V.
Clasificación:

Nothing......just keep up the standards

DONALDE B.
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Customer service was excellent, I went outside after my transaction and the girl who helped came out to give me my credit card I left in the terminal: The lot attendant was wearing a mask as well as everyone in Maude the store, good to see as I have been in many stores and this has not been the case. Keep up the great work.

Tim D.
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El cliente no dejó un comentario.

Sajjan S.
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El cliente no dejó un comentario.

VINODH KUMAR G.
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El cliente no dejó un comentario.

Sandro D.
Clasificación:

Very good service very satisfied guy with funny too at the counter

RONNELALFARO N.
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The guy who's in charged that time when I returned the truck is very friendly and kind.

Joseph K.
Clasificación:

maybe have a brighter key drop off box

SHARONRUTH S.
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I have always had a very good experience with this location. The employees are always friendly and knowledgeable! Always leave there satisfied.

Anthony M.
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El cliente no dejó un comentario.

JAYNEE B.
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El cliente no dejó un comentario.

Daniel E.
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I resent being asked to answer these questions BEFORE even getting a bill/account. I returned the vehicle and have not received a bill. I am sure my credit card was charged however. Poor service.

BILLCHRISTIAN G.
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Female staff provided very good, friendly and professional service.

RUPINDER S.
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El cliente no dejó un comentario.

SABRINAAMANDA P.
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Everything went very good from booking til I returned it very happy

CHETANARVIND D.
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El cliente no dejó un comentario.

JAMESD D.
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Staff at this location very helpful and friendly as usual. They deserve a pay increase.

JENNIFERANNE MAR W.
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El cliente no dejó un comentario.

VINCENTJ P.
Clasificación:

1) you need to have more than one employee dealing with customers...the pick up and rop process took way too much time. 2) yor van need to have power mirrors. this is a safety issue, no question

LAWRENCE L.
Clasificación:

I realize times are tough but on busy days which I assume are Saturdays and Sundays you need more counter staff. On Saturday (pickup day) there was one gentleman ( doing a great job) handling two desks and doing it very efficiently. All to keep the lineup moving. On the return day, Sunday the same issue. The line up at one point was out the door and down the ramp. Again the gentleman working that shift was great but was working the desk, hooking trailers, checking returns and taking mileage and gas levels. Give both men a raise and a pat on the back. Good work boys under difficult times. With COVID going on maybe a sign stating one family member in the office. When I was there there were two groups of two people picking up one vehicle and one group of three people picking up one vehicle. The office is small enough already. Groups only make the office smaller let alone dangerous. Other than that, thanks for a good rental experience.

ANOJAN T.
Clasificación:

You really have to give to the gentleman that checked me in out early morning (on time, professional) to the two gentlemen that checked back the vehicle during return.. Advised me to wait in the store inside while they checked in the vehicle due to the weather being cold! Appreciate the help as always!

ALEXISLINDAL A.
Clasificación:

Worst experience ever! From the time I made my reservation was problem after problem. Even once returning my uhaul, there were still problems. Would never ever rent from uhaul again.

Roger M.
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The representative was very helpful and quick. I was very impressed with his excellent customer service. Keep up the good work. I will always come to this location.

PHILIPTHOMAS C.
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Website was unclear for booking times. Luckily the guy there helped me get a cargo, although I wanted a cube. They could probably use more staff.

Paul S.
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El cliente no dejó un comentario.

MARKDANIEL GEORG H.
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El cliente no dejó un comentario.

Robert T.
Clasificación:

The staff was very friendly and helpful

John E.
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Trailer needs some minor repair inside. Top left strap bar at the front was partly broken and hanging. had to tie it up to prevent damage to furniture.

Oscar G.
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El cliente no dejó un comentario.

Eroica T.
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El cliente no dejó un comentario.

PAULM G.
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El cliente no dejó un comentario.

ALEXAJ P.
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El cliente no dejó un comentario.

Marcellino C.
Clasificación:

Excellent

ERNESTOA S.
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I booked contactless pick up, but it didn't work. I even showed the process to your representative and she didn't know what was wrong.

NICOLE N.
Clasificación:

For the first time ever the cab was very dirty. As soon as brought it home I wiped down the steering wheel, handles and the dash. It wasn't just a dusty dash. It was like someone with hands wet with dirty water handles the steering wheel and the handles. Other than that, the rental/return was Relatively quick and easy, and the rear and exterior of the truck was very clean.

David L W.
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The mobile process was easy and awesome. The kid who checked me in on return was lovely and efficient. Way better experience then in the past. The truck was in great condition too

Durai I.
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El cliente no dejó un comentario.

Jan C.
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El cliente no dejó un comentario.

RONALDM F.
Clasificación:

El cliente no dejó un comentario.

Kelly K.
Clasificación:

I drove 26 kilometres cost me 16.50 for gas obviously the previous renter never top up gas properly, when I checked Fuel gauge It's was on full , but we all know you can fill past the F on gauge , at 10 kilometres at litre (1.05 a litre ) should of cost me under 5$ to top up tank , cost me extra 10 bucks for someone else's dishonesty, cheers

Orest K.
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El cliente no dejó un comentario.

Steven G.
Clasificación:

Amazed how cheap it actually is! Website should say 19.95 PER DAY. Checkout mobile was bad I couldn't do it, but at home (9Km away) it insisted on location checking which could have meant I was returning vehicle to my home and not the proper drop off location so I aborted that process.

Rob R.
Clasificación:

Just keep doing what you are doing!!

JEANP F.
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El cliente no dejó un comentario.

George D. | Overall Experience |
Clasificación:

Just a quick shout-out to Justin Abraham and the rest of TEAM U-HAUL...truly appreciated the help and understanding during these times - TRULY APPRECITED!!! ...and stay safe out there everyone... J Davie

Veejay S.
Clasificación:

I had reserved a truck a week earlier from your Markham and Lawrence location, five minutes to pick up the persona from that location called me and advised me that my rental was not available as they rented it to someone else. I was very upset reservation number etc. I then went to the Kingston rd. Location where Justine understood my situation and went beyond the call of duty and got me another truck. Thank you very much Justin.

Harinder A.
Clasificación:

Was told that final invoice will be emailed to me as I opted soft copy of invoice . So far no email from UHaul location. Thanks Harinder 416.300.5576

mohammedZaid M.
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El cliente no dejó un comentario.

Lois L. | Overall Experience |
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El cliente no dejó un comentario.

jacqueline d. | Overall Experience |
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Thank you

SHAVANA C. | Overall Experience |
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El cliente no dejó un comentario.

Elaine L. | Overall Experience |
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El cliente no dejó un comentario.

April M. | Overall Experience |
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Great customer service! Always helpful and friendly.

Joseph M. | Overall Experience |
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I rented storage on Kingston rd.i had a outside unit i had 2 attempts on braking into my unit at the price of $305 per month i replaced 2 locks the cameras there doesn't show 3/4 of the units i moved out a week earlier canceled so you owe me a week back thanks mike

Yousef T. | First Impressions |
Clasificación:

Justin Abraham went the extra mile , he is an excellent customer service rep, all the time smiling, very helpful , very flexible and very very polite! Thx. Farah.B and Youssef.T

gary m. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Heather M. | Overall Experience |
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Helpful on phone. Timely and professional. Nice people.

Deborah N. | First Impressions |
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Justin Abraham provided excellent service and went out of his way to make sure the experience was as smooth as possible.

Lisa L. | Overall Experience |
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This location has always been the one I go to for storage and truck rentals. The general manager Justin is the best !! Very professional yet friendly at the same time. Good job !!!

Leann G. | Overall Experience |
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It suited my needs when I needed storage.

WILLIAM T. | First Impressions |
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Staff was very helpful , even with my unplanned storage needs. Good job !

ABRAHAM A. | Overall Experience |
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A lots of mice

Heather M. | First Impressions |
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Timely, informative,professional, flexible and a reliable service, Many Many thanks!

Jill M. | Overall Experience |
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My belongings were damaged from mice, My contract was forged by your employee, I cannot say anything positive about my experience

Donna g. | Reservation |
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Renting uhaul unit was efficient

Katharine T. | Overall Experience |
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Always recieve friendly service at this location.

faye c. | Overall Experience |
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No comments.

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