Customer Reviews for U-Haul Moving & Storage at King St

Clasificación:

5.0

Outstanding service. This location runs like a well oiled machine! Perfect

Clasificación:

4.0

Be a little faster

Clasificación:

5.0

The BEST Uhaul dealer on the Planet!!!

Clasificación:

5.0

Pick up was fast and easy and the folks at this location were very attentive and helpful. They were great!!

Clasificación:

1.0

You guys broke all my shit thanks a lot. And the bitch working at the front desk was horrible. Every customer service experience I've been is a nightmare. How is it possible to be this bad of a business. Worst company on the planet. And no compensation either. Assholes.

Clasificación:

5.0

Awesome

Clasificación:

5.0

Open a location in north Mt pleasant, sc

Clasificación:

5.0

Well. There was an issue that took me forever to get the trailer. There was a balayage owed for me that ended up not being owed. It would be nice for a follow up so that one doesn't have to wait for forever to get there trailer.

Clasificación:

3.0

Staff was unfriendly and yelling at each other.

Clasificación:

1.0

There isn't enough space to type how truly fucked up this whole thing was. 1. I made a reservation nearly a week in advance. Was forced to pay $200 more for a second car transport. 2. Was called the day before my pick up, moved to a new pick up location nearly 45 minute out of my way. 3. Was called the am of my pick up and told no car transports. When I asked why I made a reservation, the lady on the phone got shitty, told me a “reservation doesn't mean you get the equipment” when I asked if Uhaul had their own dictionary, she raised her voice and told me to “read your uhaul contract” I quipped back, and said that since I was getting screwed on this deal, she doesn't get to yell at me, I as the customer that did NOTHING wrong reserved that right. She then hung up on me. I drove to a uhaul close to my home desperate for some help. He said and I quote “they are a piece of work” referring to uhaul “customer service” He set me up with a new reservation at uhaul # 4. I then called the king street store. The lady I spoke with assured me that he 20ft truck and 2 car transports were intact ready for pick up. Drove down. Swiped my card, so your man could tell me “no car transports” and he had no idea why she told me that. By this point I canceled the 4th dealer location. What is shocking is how much your staff shares uhaul a don't give a shit attitude. “Do you want the truck or not” Want me to go on? Ya. I didn't think so. But ya...they're is more

Clasificación:

5.0

I had an exemplary experience, everything went perfectly. I haven't a single suggestion for improvement and I have rented vehicles all over the U.S., Europe, Central America, and the Caribbean. A very sincere well done.

Clasificación:

5.0

They were super convenient and accommodating. Pre-arrival on-line check in sped up what can sometimes be a slow process, particularly when they're busy.

Clasificación:

5.0

Fill the tank up with gas.

Clasificación:

5.0

Not a thing! Love the convenience of the location and the guys that work outside with the trucks;-)

Clasificación:

2.0

Girl up front is asleep and mumbly, and made it seem like I was bothering her. The guy that was supposed to help with the trailer got into a shouting match with us and the only decent thing about it was the man that stepped up and helped out after it almost went to shit. This is not really the first time they've been like this with me at this location.

Clasificación:

5.0

The only negative is this location is off of a narrow street. The employees were outside waiting on anyone dropping off.

Clasificación:

5.0

Always the very best service with my friends at the King Street Uhaul. Thank you!

Clasificación:

5.0

Thank You

Clasificación:

4.0

One of the trucks I had smelled terribly of cigarette smoke with bad air freshener over it. One of the trucks had to have the ignition jimmied a lot before the key would turn. When I arrived back at exactly 7 even though there were still employees there they said I should do the online check-in, but the one guy, who was trying to be helpful, had already put my key through the slot. I did not find the process to be very easy online, but then that complicated things even more because I couldn't fill the right things in.

Clasificación:

2.0

VERY slow and not enough staff.

Clasificación:

4.0

Everything was fine with the rental. The woman behind the counter was unfriendly, unsmiling, unhelpful and unmasked. (It was an early am check-in so maybe no coffee?) but the owner should know (I would want to) if an employee is not representing his business in a favorable way and maybe do some face-of-business training.

Clasificación:

4.0

Not enough parking spaces but the people inside and outside were professional, helpful and friendly.

Clasificación:

1.0

Rude staff. Vehicles parked all over, over crowded. Exits partially blocked.

Clasificación:

5.0

The GM Elijah always helpful and accommodates me and every situation he's a very good and personable

Clasificación:

4.0

You all should rent the 6x12 open trailer on a one way trip basis!!!!

Clasificación:

2.0

Employee was self absorbed didn't want to load reserved items. Stated items were unavailable. Customer located and loaded said items.

Clasificación:

5.0

You guys are AMAZING!!!

Clasificación:

1.0

You should not charge a customer for a rental that was not working properly.

Clasificación:

5.0

Both of the two gentle women were very kind and one of them could recognize me when I visited to pick up the U-HAUL from my 2nd reservation. They are very helpful and go with their words. I highly recommend this King street location to any future customers.

Clasificación:

5.0

You need to get cruise control in these trucks. When you have a long travel it would be nice to not have to put your foot on the accelerator all the time.

Clasificación:

5.0

communication, checking in and check out was super easy.

Clasificación:

3.0

At first I was content. But after doing my first load and looked under the seat was a cardboard cup holder from a fastfood restaurant and dipping sauce. Then I kept seeing the dash say the back tire was low on air pressure so I put air in the tire.

Clasificación:

5.0

Customer service continues to be outstanding. No waiting. Vehicle placed out front for easy access. Employees were polite & professional!

Clasificación:

5.0

I rent trucks two days in a row and the staff on both days were excellent and very helpful.

Clasificación:

5.0

Everything was perfect. Everyone I worked with on the rental was very helpful and friendly. A+ overall. Will rent from this location again.

Clasificación:

2.0

There was human feces on the tow hitch upon pick up. I saw it when I got to my location and had to clean it before I could use it. I received no offer of a discount or any consolidation for the condition of the rental.

Clasificación:

3.0

Fairly disorganized and slow getting the trailer. I had reserved and checked-in online, but that did not seem to help. They mixed up the trailer number on my reservation and pretty much had to start over. Equipment was fine. Equipment turn in was fine. Getting a simple trailer after reserving and checking-in online took over an hour when it should have taken 15 minutes.

Clasificación:

3.0

More consideration of the client in front of you...Policy is important...Never More Important Than The Person In Front Of You...

Clasificación:

3.0

The representatives at check-in and drop-off were less than friendly. If not for the superb location, I would go elsewhere. That is all.

Clasificación:

5.0

Always friendly

Clasificación:

1.0

Office lady was rude. Guy that hooked up trailer and said I was good to go didn't check it. After First pull off from light with auto transport side fender

Clasificación:

5.0

Our moving help did an excellent job packing our furniture into the U-boxes. They were very efficient and courteous. They were the best movers we have ever used. Great job!!

Clasificación:

1.0

We had a 26' truck and the attic area had a leak in it. It poured rain all day and EVERYTHING in the attic area was soaked. This was only surpassed by the extremely rude representative at pickup. We couldn't find our truck because it was behind the building and she was zero help. When we got the key there was two in lockbox so we took both, obviously because that was our box and the second key was assumed to be for the lock on the back. Well someone had accidentally put two keys into the box and it was for another vehicle. The rep called me VERY rudely and demanded I bring it back. I told her we were in the middle of moving and she could come get it (4 blocks away). When she finally came hours later, she snapped some extremely demeaning and rude comments to me and went into the truck, go the key and left. I'll never be using this location again. Moving is stressful enough, add in moving in the rain, a rude representative and then dozens of boxes and furniture getting soaked and it was a MISERABLE experience.

Clasificación:

5.0

Easy process. Folks were friendly and hustlin around despite the awful weather. Everything ran smoothly.

Clasificación:

3.0

Good location and convenient. Felt secure and met my needs for the time. Not sure why, but all the staff seem to be miserable working there. Not friendly at all. Also, the recurring payment choice never worked, and each month I had to call and hope they would remove late fee.

Clasificación:

1.0

This is the only place that I know of that charges twice as much than anyone else to store items in a flood plain, Of course there is no grace period for paying the rent, even if you can't get to the storage area due to a flood. Just out of curiosity, if the storage area were flooded and stayed flooded for 6 months straight, would you still charge rent for those six months during which our items were under water? I will not be back and neither will anyone that I speak with.

Clasificación:

1.0

There need to be trash cans more centrally located within the Uhaul storage area itself, the fact that we had to walk all the way around the entire building to get to the dumpster was extremely time consuming and ill-efficient. Clearly others feel the same way because there was constantly trash strewn through out the corridors. There is always a super long line in the customer service area and oftentimes associates who are unwilling and uninterested in helping whatsoever. On several occasions we had issues with Carol, who was not only demeaning, and apathetic but has the customer service ability of a dirty diaper. Sadly enough, she is the Manager or Owner!! As the highest on payroll she deserves a severe demotion and someone else needs to run that place. The only thing this place has going for it is its location and proximity to downtown. That and theres a young man who works there named TJ who is the diamond in the rough at that place. He works mostly outside, in the heat, helping to return and clean out the Uhauls. Our interaction with him was the only positive experience we can glean from patronizing with this Uhaul. He deserves a raise and a promotion for maintaining a positive attitude, being helpful, dilligent, willing to go above and beyond for the customer, all amidst clearly poor conditions and management that he has to work with. I hope his spirit doesnt get broken by the terrible attitudes of his colleagues and I hope UHAUL as a company regonizes his hard work and enacts stricter guidelines for the rude "managment" and "Customer service" agent you all have employed there.

Clasificación:

5.0

The staff was very helpful to me and kind

Clasificación:

5.0

Thanks for the excellent experience

Clasificación:

5.0

Good people here that are ready to help

Clasificación:

5.0

😳👍

Clasificación:

5.0

TJ assisted us and he was awesome! Super helpful, friendly and personable. He was very professional and walked us through the whole process.

Clasificación:

1.0

Had to call the cops because no one would come pick up the ubox after 3 calls. Spent over an hour trying to get someone here. Horrible. Never using uhual again

Clasificación:

4.0

My experience with charleston crew was great. But in DC, we had the hardest ime arranging an additional ubox that it made me want to never use uhaul again.

Clasificación:

5.0

Good people and great location!!

Clasificación:

5.0

The guys were super friendly and helpful. Check-in was painless. Facility is in a nice, safe area.

Clasificación:

2.0

after only a wk my mattress (which was new/spotless) has a huge stain from what looks like a leak in the ceiling! Lock was non functioning which caused much inconvenience! Too bad, GREAT location!

Clasificación:

4.0

I honestly never stepped foot at the facility. It was a holding/storage area for our U-boxes.

Clasificación:

2.0

I ended up moving out. It was just bad from the service to the facility! I was only there 2 weeks. my nearly new mattress had a big stain on it!! How??? Leaky roof? Rat pee?? But they don't care!

Clasificación:

1.0

Carol the General Manager, is very rude and she took her slow time registering me for my purchases and she also screwed it up. Whn it was brought to her attention , she was very nonchalant ,and rude

Clasificación:

5.0

Great guy working Sunday, Sept 2 manning the whole place with truck check-ins, propane refills, storage unit rentals. All with a smile on his face. 2 thumbs up!

Clasificación:

5.0

A few broken items in U-Haul box shipment Help crew were pleasant, careful and professional

Clasificación:

5.0

Carol and crew are the best.

Clasificación:

1.0

Horrible place

Clasificación:

2.0

The staff were as pleasant as possible considering they were so understaffed. It took an hr and a half to pick up my pod and ovr 30 minutes just to drop it off. Hire more people!

Clasificación:

2.0

I received much help from the employees at this U-Haul location. However, the u-box (wood) was swollen from rain and would not shut. Then delivery was late. ridiculous that there is only one driver.

Clasificación:

3.0

Everytime I went there the Owner was very rude and I always waited in line for a long time.

Clasificación:

1.0

I'm still waiting for someone to reach out to me regarding my experience! It's been 2 weeks since my delivery was delayed and I incurred more expenses that I should be compensated since you failed!

Clasificación:

3.0

Staff not always friendly and sometimes acted like I was a bother to them. Not always this way, but often.

Clasificación:

1.0

The Ubox experience was awful, I was never told the boxes would be delivered late (almost by a week) and have not be able to get anyone to help with the guaranteed deliver date nor reimburse .

Clasificación:

5.0

I really wish I would have gotten the gentleman's name that helped us. He was by himself with a line to the door and somehow managed to give every one of us exceptional service! Give that man a raise!

Clasificación:

4.0

Good people!