Customer Reviews for U-Haul Moving & Storage at Keystone Plaza

5,546 comentarios

5251 N Keystone Ave   Indianapolis, IN 46220
(N Of Fall Crk Pkwy)

(317) 257-4291

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(317) 257-4291

5251 N Keystone Ave
Indianapolis, IN 46220
(N Of Fall Crk Pkwy)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Very nice and good service

IRIS R. 
Clasificación:
5.0

I the price

KATHY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL K. 
Clasificación:
5.0

Very helpful employees. They were Extremely courteous, answered all my questions, and made sure I understood everything before leaving the store. Very easy pick up/drop off experience. I highly recommend this uHaul location.

DANA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Camela B. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD HAMILTON H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Gurvinder S. 
Clasificación:
3.0

I don't want to say I wouldn't come here again just because I had a bad experience 1 out of the 5 times I've rented here. When I received my key, I went out to search for it and saw the pictures in the contract were not even of the same van. The van I was given had a broken mirror and a big scratch on the side. The pictures they gave me to approve before a left was obviously a different van because the promotional pictures on the vans were completely different on both sides. In conclusion, I was given a damaged van but given given pictures of a perfectly fine van to approve so they don't charge me for damages. I'm now waiting to see if they are going to try to charge me for damages. If so, I will definitely never rent here again so I hope they recognize the mistake and don't try to charge me for something I didn't do.

Sara D. 
Clasificación:
1.0

Employee did not check in my truck did not want to even help me. Had to watch my bank account to see how much i got charged because I was never sent a receipt to my email. I also waited for 15 minutes to give him my keys no one was at the desk pulled the truck up on the bell. He later came out saying my I help you.

JEFFREY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUIS Q. 
Clasificación:
1.0

customer service was terrible on more than one occasion. I purchased a glass pack kit, but was not aware the box for it was separate from the kit. I called 2!different numbers and each was the wrong place (answering service, then the storage portion as opposed to the rental portion). I ended up physically going to the store. there was NO ONE there except one lady seated behind the counter (then why did the answering service answer?!). I explained that I purchased the kit and it did not include a box. the only employee there curtly told me she couldn't help me with that, the store manager was showing a storage unit and I had to wait on her to get back. a gentleman that the employee had on speaker phone yelled “what she need?” to which j replied a box for the gas kit. gentleman on speakerphone advised employee sitting behind counter that I just needed a box, I can take it and leave. employee never got up, just kept saying she couldn't help me with that and I had to wait. as I waited, the employee continued her personal conversation on speakerphone. the manager finally came in, and guess what? SHE JUST HANDED ME A BOX. day of move- i had reserved 2 utility dollies; only one was available when I picked up. i asked for a furniture dolly in it's place; I was told there were none available though I could see at least 4 other dollies in the cage. why does someone else's reservation take precedence over mine?

N T. 
Clasificación:
5.0

The young man who helped me was awesome. He was the only employee there and I gathered that the other employees had not shown up. He stayed calm and cool through many mishaps with the computer system. Give him a raise, I'll certainly be back to rent again.

CHRISTOPHER C. 
Clasificación:
4.0

El cliente no dejó un comentario.

eric K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANETTE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTORIA P. 
Clasificación:
5.0

Clean van windows couldn't tell til it got dark

CORETTA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly M.  |  Overall Experience 
Clasificación:
5.0

Staff was very friendly

Elizabeth W. 
Clasificación:
4.0

The handle that latches the door of the trailer was loose one the vertical square rod so it was a bit difficult to get into the proper position in order to latch and lock the door.

DALE T. 
Clasificación:
5.0

Easy and fast to rent. Especially with my debacle with rental cars on the 11/15th & 16th. I was finally able to get home that day with the ease of renting from Uhaul!!

FRANCES D. 
Clasificación:
2.0

Drove 1 mile before tire went flat. Had to wait 2 hours in the cold for the roadside assistance

DANIELLE M. 
Clasificación:
5.0

Thanks to Mary, Trent, Erica, and two other staff. I needed a 26 footer "now" at Keystone Avenue. They got me going quick! So I was able to help a friend of mine. ........JL.

JAMES L. 
Clasificación:
4.0

El cliente no dejó un comentario.

MANJOT R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Manjot R. 
Clasificación:
3.0

El cliente no dejó un comentario.

PIERCE K. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH F. 
Clasificación:
5.0

Great service. I have dropped off here 3 times and will continue as they are friendly and attentive

DAVID BOWMAN L. 
Clasificación:
5.0

Everything was seamless. I could not be more pleased with my u haul experience.

MICHAEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES K. 
Clasificación:
5.0

In my case, I'm not sure you could get any better! I've already told a half a dozen people or so!

JOSEPH C. 
Clasificación:
4.0

Check tire pressure before letting a vehicle leave your lot.

LAWRENCE D. 
Clasificación:
5.0

You guy's are always Awesome…….

YOLANDA L. 
Clasificación:
5.0

The guy at the front desk was very helpful!

CORY S. 
Clasificación:
3.0

There is no drop box. I searched for 5 minutes and couldn't find it. Ended up putting the keys in the cupholder of the van.

RYAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY G. 
Clasificación:
5.0

Moved one way from Indiana to SC..the truck I had rode and drove just as good as the Cadillac I recently sold!!! Thanks for such a great experience

PAULETTA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH R. 
Clasificación:
5.0

Extraordinario servicio al cliente

ALFREDO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELINE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ONNIESHA B. 
Clasificación:
5.0

The crew at this location was great. Super friendly and upbeat. The guy doing the check in and check out was really nice

Matthew M. 
Clasificación:
5.0

My experience was good with the service the staff was very professional and friendly

CLIFFORD H. 
Clasificación:
5.0

Reduce the rates per mile.

ERICKA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Heather T.  |  Overall Experience 
Clasificación:
5.0

Always look forward to renting trucks or trailers from this facility on numerous occasions. That facility Manager pays attention to detail and hires smiling, enthusiastic employees always willing to go "Step Beyond" to answer questions and assist!!

mary O. 
Clasificación:
4.0

El cliente no dejó un comentario.

LAURA S. 
Clasificación:
3.0

This storage had a water leak for over 2 years and never notified me to let me know that my stuff was destroyed and molded and wet I had to come up to this facility and was getting ready to move out find out that my stuff was Destroy overall I really had no problems with this facility sometimes you could call the phone and no one never answers but when you get there someone is always sitting at the desk or maybe out in the garage smoking a cigarette on the phone but if I had to re-rent I will probably use you all again thank you and have a great day

Lizzie D.  |  Overall Experience 
Clasificación:
2.0

I went in with a positive attitude--we usually get back what we put out, right? But alas, these gals were no help at all. I had a transport challenge and they weren't all interested in helping me. They kept telling me all the things I couldn't do--trailers, hitch, truck, etc. They had no ideas. In fact, I tried to HELP THEM to help me. I kept saying "could we try this? And they kept saying no. Another location helped me find a solution in two minutes. Guess I will take my business elsewhere. Very disappointing.

CHERIE L. 
Clasificación:
4.0

El cliente no dejó un comentario.

AIRES D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lashanda B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LE SHANDA B. 
Clasificación:
5.0

Great customer service!!

JALEAH J. 
Clasificación:
5.0

The employees were kind and courteous.

ANTHONY B. 
Clasificación:
5.0

Surprised by how professional and friendly the folks were. Great experience.

KEITH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blake S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARNI L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH O. 
Clasificación:
5.0

Always come back to this location whenever need any equipment, know the employees always will do the best to accommodate our requests. We have used this location for the last 10 years!

MARY O. 
Clasificación:
5.0

Mary was very helpful

JOHN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isabel T. 
Clasificación:
5.0

I did not want to say No to cleanliness and maintenance but you only have yes/no. The cab of the truck was not cleaned out well. It was serviceable but there was some trash left on the dashboard, the floorboard was dirty and there was a soda can left in it. It was not horrible but it should have been as clean as I was expected to return it!

EDWARD H. 
Clasificación:
5.0

Nice customer service

JUDY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin D. 
Clasificación:
4.0

Both when I picked up and returned the trailer the location was horribly understaffed. I understand there are problems securing help so I can give them a pass on that point for now. More importantly both trips the employee working was very helpful and apologized for the delays.

JOHN S. 
Clasificación:
5.0

Nothing. The staff was pleasant and helpful

JAMES A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan J. 
Clasificación:
4.0

El cliente no dejó un comentario.

TERRENCE L. 
Clasificación:
2.0

El cliente no dejó un comentario.

Lisa W. 
Clasificación:
5.0

Thank you for everything that you've done for me and my family appreciate you.

Earlonda R.  |  First Impressions 
Clasificación:
2.0

Customer service is key your rep was rude and upon returning the truck at 6:30pm he just said put key on counter we will email. I'm still waiting for email. His demeanor was all bad. It doesn't matter how good your product is if your rude and un attentive I will take my $$ elsewhere

TERRI G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ted M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN D. 
Clasificación:
1.0

El cliente no dejó un comentario.

JUSTIN C. 
Clasificación:
5.0

There was blood on the door in the handle of the truck

SANDRA R. 
Clasificación:
5.0

allow more spare time between pick ups. but we love using UHAUL thank you for being there for us..

Don P. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON K. 
Clasificación:
4.0

Fine overall

Marcia E. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMBER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle S. 
Clasificación:
5.0

Mui amables i mui limpio el camion

FRANCISCO R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Allison S. 
Clasificación:
5.0

Our rental was not without issues, however it was not the location of Keystone Uhaul's fault. The store manager miss Mary Godsey took care of us from start to finish. She was so professional and knowledgeable taking care of our every need. Another associate within Uhaul wasn't as professional nor knowledgeable but miss Mary made up the difference. We rent trucks at least 2 or 3 a month and will definitely be coming back to this location! Absolute fantastic customer service. We highly recommend to all!

JAMES P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Todd D. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOLORES B. 
Clasificación:
5.0

Very nice staff, helpful

francis b.  |  First Impressions 
Clasificación:
5.0

Always awesome!

ARIANA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUY P. 
Clasificación:
2.0

The people working on site were helpful. The instructions given with the online booking make it seem like it's easy to get going, but in reality it wasn't. Having to take pictures of self, ID, listing alternate contacts is something that can and should have been taken care of when booking, not when picking up the vehicle. It burned about 25 minutes of our time trying to figure out how things work.

JASON O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oluwasegun D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN C. 
Clasificación:
4.0

Great experience

Barry F. 
Clasificación:
5.0

Awesome service.

JEFFREY B. 
Clasificación:
1.0

Ladie was very rude, was concerned about my gas credit, I think it bullshit that I was given a truck with no gas and still haven't gotten my gas credit. I had to pay $100 in gas when I only should of paid $50.

Joseph R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eleanor B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARISSA R. 
Clasificación:
5.0

Friendly, efficient and punctual.

Vicki B. 
Clasificación:
5.0

it would have been nice for someone to show me how to turn the lights on when night time came and I was returning the vehicle

WYLETA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

sarah H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julia W.  |  First Impressions 
Clasificación:
5.0

No bugs, animal droppings, or water. Very secure and habitable

Kelsey C.  |  Overall Experience 
Clasificación:
5.0

All of the staff at this location was respectful, friendly, courteous and just Awesome. If you send in secret shoppers to the other locations [pendelton pike] with adults well beyond their 30s and the young adults at the[ keystone ave] they will put them to shame. With staff like them keystone is my set location. Moving is stressful enough. Those types of people keep your customers coming back. This was for my mom. I was done with Uhaul after my last experience. My reservation was switched to a terrible far places that costs me more than I ever paid when using yaw. Those young adults renewed my faith in yaw.

Tyra T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robyn W.  |  Online Move In 
Clasificación:
4.0

I've only had my storage unit for a few days, however it's clean, accessible by car or Mass transit, indoors with Indoor/outdoor security cameras with 7am-11pm accessibility. Only grip is there's no elevator, so plan to walk with items up to 3 flights of stairs & or the incline walkway to side entrance.

Heather T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberto V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry H.  |  First Impressions 
Clasificación:
5.0

It was an extremely easy process. I needed a unit last minute and I found what I needed available online, booked it, received the info I needed, and arrived and moved stuff in easily, all within a few hours. Would absolutely recommend this place to anyone.

Bailie F.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

olivia a.  |  First Impressions 
Clasificación:
4.0

I was told by the phone reservationist the facility had a freight elevator to move my furniture to the 3rd floor, so I accepted a third floor unit. When I got to the facility, I learned there was no elevator in the facility. When checking in, the service agent didn't appear how to input data into the computer. He kept making mistakes and had to redo most items. When I asked if this basic info was in the system because I provided it when I made the reservation. He responded, " Don't get me started about the call center." My movers were waiting to unload their truck and were getting quite impatient. They estimated my fee based on time and had not allowed for a 30 minute check in at the storage unit. These things need to be addressed by management and corrected if I am to recommend U Haul.

MERLE W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick S.  |  First Impressions 
Clasificación:
2.0

The service was exceptional! I give it 5 stars. The storage facility is clean, but is multi-level with stairs and no freight elevator. There is a steep ramp. Loading is precarious and a safety issue.

Nanette K.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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