Customer Reviews for U-Haul Moving & Storage at Keystone Plaza

5311 comentarios

5251 N Keystone Ave   Indianapolis, IN 46220
(N Of Fall Crk Pkwy)

(317) 257-4291

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(317) 257-4291

5251 N Keystone Ave
Indianapolis, IN 46220
(N Of Fall Crk Pkwy)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
4.0

El cliente no dejó un comentario.

Andrew K. 
Clasificación:
3.0

I was charged $15 for a moving dolly that I was not given

ELIZABETH H. 
Clasificación:
4.0

I have treated with great customer service.

TERESA W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Douglas S.  |  Overall Experience 
Clasificación:
1.0

Equipment not available when reserved. Salesperson said we would get $50.00. Have not received anything.

eric H. 
Clasificación:
5.0

because its great

CURTIS J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY V. 
Clasificación:
5.0

Our experience needed no improvement!

Cheryl P. 
Clasificación:
5.0

El cliente no dejó un comentario.

QUENTIN B. 
Clasificación:
5.0

You guys did great. I'm impressed that I could get a truck on late notice.

ANDREW C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

WARREN B. 
Clasificación:
5.0

Not for the location. My complaint is your check in process when reserving online. Trying to pick up the truck was brutal because of UHaul's software. Will not likely ever use that again.

Eric V. 
Clasificación:
3.0

Customer service on the phone was very bad I was on hold for 49 mins.

Marzel C. 
Clasificación:
5.0

N/a

LAKEIA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah P. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK J. 
Clasificación:
4.0

My experience was very pleasant. The customer service was great. The young worker Dewayne was friendly, professional and timely, he got me in and out. The store was clean. Thank you keystone location for a good business experience, something you don't have very often these days.

CNENDA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robyn W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NELSON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD M. 
Clasificación:
2.0

The lady who checked me in was eating, talking on her personal cell phone regarding personal issues. When I returned the truck I had issues trying to check out on the website so I came inside. There was 4 people waiting in front of me and the same lady was there. She again answered her personal phone loudly and told the people on the phone to call her back later because she would forget. She was so tired and that Uhaul had her starving. She was super unprofessional.

JENNIFER Q. 
Clasificación:
4.0

Truck cab was dirty with fast food wrappers. Right rear tire has a large piece of rubber missing from the sidewall

Robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY D. 
Clasificación:
1.0

Make sure gas is actually in there

Aubree W. 
Clasificación:
5.0

I was met promptly upon arrival. Both gentlemen were friendly and professional. Great job!

JOHN MICHAEL K. 
Clasificación:
1.0

When I reserved a truck at 1 location and I get there and you don't have it. Then I had to wait for awhile because the guy there didn't want to take me to the other location. I didn't have a ride I got dropped off. Not a fan.

SHANNON P. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRENDA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRETCHEN H. 
Clasificación:
2.0

I had to go across town for my rental, even though I reserved by my house. They were also out of dollys, which I reserved.

ANGELA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIELLE M. 
Clasificación:
5.0

It was an extremely busy day at the location and there was only one guy taking care of everyone. He handled everything quickly and efficiently. His attitude was friendly and professional. I heard his interactions with everyone in front of me. He was thorough and helpful with the instructions he gave each of them. In all the rush, I didn't get his name, but I assume the records indicate which employee it was. At the end of the day, the equipment return went smoothly. A different employee this time but he was quick, friendly, and professional getting me checked back in. Well done all around!

David E. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAUSS M. 
Clasificación:
5.0

Not a thing

TRACY S. 
Clasificación:
4.0

I've only had my storage unit for a few days, however it's clean, accessible by car or Mass transit, indoors with Indoor/outdoor security cameras with 7am-11pm accessibility. Only grip is there's no elevator, so plan to walk with items up to 3 flights of stairs & or the incline walkway to side entrance.

Heather T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

TODD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

scott K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Owen E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa K. 
Clasificación:
5.0

great job

CURTIS J. 
Clasificación:
5.0

Wonderful experience!

Christine C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINA J. 
Clasificación:
5.0

The website was super slow. Also, wine you get up charges it automatically has things selected for you so you have to in check them which is not right. Also the website couldn't connect to my phones location so it took longer than expected to check the van in. Aside from the website needing updated on check-in and check-out it was a great

ZACHERY E. 
Clasificación:
5.0

Mary is rough on customer service

SHIV S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH F. 
Clasificación:
5.0

Trent was an amazing professional customer service representative. He was fast, friendly and very knowledgable about the item I rented.

JEFFREY E. 
Clasificación:
4.0

I was never emailed a final receipt, and over charged by 30.00! I was under mileage and the fuel was at the same level when I first received it. It appeared to be a smooth great rental until I got my charge on my card. Looks like I will have to contact visa and do a chargeback if this does not get resolved.

Jerold B. 
Clasificación:
4.0

Guy who helped me was great!

NICHOLAS B. 
Clasificación:
2.0

It was very crowded and hard to park when we dropped off the truck. However, I had a much more of an issue with the fact that our original reservation was cancelled on May 16. I was called the day before to say they didn't have a truck. I guess reservations don't really matter. Since there is so much demand for trucks right now, you should not be overbooking. The overbooking tells your customers you care more about making sure all your trucks are rented than you do about fulfilling a reservation. If I have a reservation, I should have a truck. No exceptions.

DOMINIC P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pablo M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALYSA C. 
Clasificación:
3.0

I have not yet received a receipt for the exact amount (it is now Saturday, for a Thursday return). I had an online reservation with a different U-Haul outlet nearby. Inseated of clarifying the situation, the staff signed me up for a new contract (even when I specifically questioned about being in the correct location), then cancelled my contract with the other store.

JOHN C. 
Clasificación:
5.0

U- Haul has long been my one and only go-to moving resource for several decades! This experience was no less EXCELLENT than the first. Period. Efficient, friendly, fast. Gracias.

Sidney S. 
Clasificación:
5.0

The store was open when I arrived early and the workers were really friendly!

Alfretter F. 
Clasificación:
2.0

I requested paid for an appliance dolly. When there the staff member said they didn't have any. I had to “borrow” an utility dolly which didn't really work for moving the fridges that I needed to move. I would have gone to another location if I knew they couldn't supply the right equipment.

SAMUEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON A. 
Clasificación:
4.0

Thank you for your 5 years of service .....

DORIS T.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

AMARI F. 
Clasificación:
5.0

The entire staff was very professional and friendly..Thank you Mike and crew😊

Dolita M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aimee E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

Trent my man thank you so much for all your help, you guys are the best. I will tell everybody how great you guys are, I will only use you guys. Thank you again the general manager she treat my family like we was part owner of the company

NIXON O.  |  Overall Experience 
Clasificación:
5.0

You guys are amazing, Trent, my dude lolll cool dude lolll my favorite u-haul dude loll thanks buddy. There's nothing to improve you all are perfect

NIXON O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew H. 
Clasificación:
5.0

The process to reserve a truck online was great! Really easy.

Lynsey S. 
Clasificación:
3.0

El cliente no dejó un comentario.

ERIC S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENNAN W. 
Clasificación:
5.0

The man who helped me was so very nice

SARAH C. 
Clasificación:
5.0

Nothing, I accidentally reserved a vehicle for the wrong time and the gentleman working bent over backwards to help get us taken care of!

SUSAN B. 
Clasificación:
1.0

Online reservation is inaccurate for price as well as equipment availability

Fabienne D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SADIE P. 
Clasificación:
5.0

The staff was so helpful and helped me get a truck with 20 minutes notice.

AUDREA C. 
Clasificación:
5.0

Again, this was so easy. Really appreciate you guys at Uhaul.

John K. 
Clasificación:
5.0

ii don't think this location can get any better... Top Notch, Love it... maybe the other locations need to take notes on how it supposed to be at uhaul..

CURTIS J. 
Clasificación:
5.0

Manager was efficient, helpful and friendly. Would highly recommend her a d this location.

DEBORAH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathryn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEROME D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana L. 
Clasificación:
3.0

It was the end of the day so he was in a hurry.

Monica C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WINTER C. 
Clasificación:
5.0

Always get great service and great, clean, well maintained trucks at this location.

CHRISTOPHER D. 
Clasificación:
3.0

Keep up with the maintenance on the truck

Jalen G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
5.0

The steering in the truck I rented had a lot of play in it which made it difficult to drive. I strongly suggest you have the steering fixed

Michael I. 
Clasificación:
2.0

There was nobody inside the shop, so I had to find someone in the yard to help. The attendant was helpful and friendly. I have not received a receipt yet, but did receive a call asking about the location of the trailer. It would seem the trailer has not yet been checked-in, which is strange.

Robert F. 
Clasificación:
5.0

El cliente no dejó un comentario.

STAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUBY C. 
Clasificación:
5.0

Trent is the best thank you sir for all your help and your understanding, all your staff are amazing thanks guys

NIXON O.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

LAURA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHELLE H. 
Clasificación:
5.0

this location was great ,clean Mary is real professional, kind person. thank you... curtis jackson

CURTIS J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Wayne P. 
Clasificación:
2.0

The woman by the name Mary had a very bad attitude,I truly miss Will because he had excellent customer service skills.The young young man that started helping me was very friendly.I will stay clear of this location.

DONIKA F. 
Clasificación:
5.0

Rent me a Benz😄

SAUNDRA H. 
Clasificación:
3.0

Did not use unit..it was to small for my needs

Bruce J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Megan H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberto V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

howard n.  |  First Impressions 
Clasificación:
3.0

Rat trap left in unit - dusty and dirty. Not good when storing cloths....

Roger R.  |  Online Move In 
Clasificación:
5.0

It was an extremely easy process. I needed a unit last minute and I found what I needed available online, booked it, received the info I needed, and arrived and moved stuff in easily, all within a few hours. Would absolutely recommend this place to anyone.

Bailie F.  |  Online Move In 
Clasificación:
5.0

Your new manager at 5251 North Keystone, Indianapolis, IN , MARY, was a pleasure to work with. A very good choice for that position. A real asset for U-HAUL !!....THANKS...Wesley Knauss, 317 440 7134...

WESLEY K.  |  Overall Experience 
Clasificación:
3.0

Some of my items did get mold & had to be thrown away. Wish there was a way to prevent the moisture.

melanie h.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

olivia a.  |  First Impressions 
Clasificación:
4.0

Everything was great except all the debris from the ceiling??? Mice or rot or something created a bunch of saw dust like substance that covered our belongings in the back of the unit we rented. All else was well.

amanda h.  |  Overall Experience 
Clasificación:
1.0

The layout was a lie, there is no easy access to the 2nd or 3rd floor. The units doors don't even go to the ground, so our goal or storing a piano was quickly met with failure. We didn't even bother breaking that tag of the storage unit we just left and requested our contract be canceled. I've never seen such a sad excuses for a storage unit, especially considering it cost the same amount a proper storage unit would cost.

Nicholas O.  |  Online Move In 
Clasificación:
4.0

I was told by the phone reservationist the facility had a freight elevator to move my furniture to the 3rd floor, so I accepted a third floor unit. When I got to the facility, I learned there was no elevator in the facility. When checking in, the service agent didn't appear how to input data into the computer. He kept making mistakes and had to redo most items. When I asked if this basic info was in the system because I provided it when I made the reservation. He responded, " Don't get me started about the call center." My movers were waiting to unload their truck and were getting quite impatient. They estimated my fee based on time and had not allowed for a 30 minute check in at the storage unit. These things need to be addressed by management and corrected if I am to recommend U Haul.

MERLE W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kylie S.  |  Overall Experience 
Clasificación:
5.0

humidity control (musty,, mildew) is understandably sub-optimal on units with outside walls; single dehumidifier for large square foot facility - more of a facility design issue (U-Haul corporate vs. local management); less of a problem for units central to building Bill Meguschar. and staff do a fine job - good service, friendly, helpful, work to resolve any issues and in general a pleasure to do business with; would recommend to others and use in the future cost increases were regular and not as price competitive as some, but I utilized the facility for longer than expected (ended up with 2 units @$150, $300/mo total for over a year) so this was inevitable many thanks, Bill Ellison

WILLIAM E.  |  Overall Experience 
Clasificación:
3.0

great but cost kept increasing over time, beyond what willing to pay

WILLIAM E.  |  First Impressions 
Clasificación:
4.0

Recommend putting in ramps and remove the stairs by the unloading docks. It was a pain using one cart to unload things from the trailer, then transfer to another cart and then push stuff to the unit.

Bethany O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Evelyn P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Julianne V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Nathan R.  |  Overall Experience 
Clasificación:
5.0

Nice and clean and really good staff I appreciate everything Highly recommended

abi g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Valencia A.  |  Overall Experience 
Clasificación:
5.0

Good experience....except....the lock is very difficult to unlock. I threw it away!

Michael A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick S.  |  First Impressions 
Clasificación:
2.0

We canceled our storage unit as sooon as we saw it. There were plywood walls and water satin all along the bottom. There was standing water outside the storage garage as well. Staff was kind and helpful, found us another UHaul storage location to go to.

Mark S.  |  Overall Experience 
Clasificación:
2.0

The staff could not have been nicer and more helpful. Very professional people. The office area was clean and nice. The storage area was awful. The unit I was shown to had thin plywood walls with water stain about three inches up. Additionally there was standing water outside of the storage unit by the entrance. I was not about to leave my furniture there! The helpful staff found me another U Haul storage facility not too far away that was newer and had cleaner storage. That worked out for us. You need to redo your storage facility or charge way less, I would not have even stored my things for free there though!

Mark S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

glenn h.  |  First Impressions 
Clasificación:
2.0

The service was exceptional! I give it 5 stars. The storage facility is clean, but is multi-level with stairs and no freight elevator. There is a steep ramp. Loading is precarious and a safety issue.

Nanette K.  |  First Impressions 
Clasificación:
5.0

I choose uhaul because they are a name that has been trusted in for many many years and they are still here. A name and company that I have use in the past without any issues or concerns. Thanks Uhau

Charlotte C.  |  First Impressions 
Clasificación:
5.0

The young man that helped us was very friendly and efficient. The handle and the lock do not line up very well....had a difficult time getting the lock to work.

Michael A.  |  First Impressions 
Clasificación:
5.0

My attendant was very helpful with showing me how to get into my storage unit and kindly showing me where it was. I was very grateful for that because this was my first time using a storage unit.

Sara D.  |  Overall Experience 
Clasificación:
3.0

No elevator. Had to walk heavy things up the steps to storage.

martha d.  |  Overall Experience 
Clasificación:
5.0

A few years ago I came to this location, and it is the same...if not better! Good friendly, quick, professional service. If this location was not convenient I'd still come here! Gracias 

tikisha t.  |  First Impressions 
Clasificación:
5.0

Service was excellent. To find service workers that are willing to go above and beyond is a rare treat. I have always been treated like a VIP by your workers

Donna Mae W.  |  Overall Experience 
Clasificación:
5.0

This facility had knowledgeable staff whom were quick, friendly and professional. The unit and building appeared clean and well kept. No lighting within the storage unit, but well lit halls.

amanda h.  |  First Impressions 
Clasificación:
5.0

Great service, cheap price, keycard access was very cool.

Valerie D.  |  Overall Experience 
Clasificación:
5.0

UHAUL made our moving process very smooth. We stored items as we packed and then load everything on a big truck on moving day.

Lidia M V.  |  Overall Experience 
Clasificación:
5.0

William -manager was above excellent in fixing my problem which came from a different uhaul location.. Customer service and smiled and made sure i was happy

Linda R.  |  First Impressions 
Clasificación:
5.0

Customer service is ‘GREAT’, not only did I feel special but overhearing other customer transactions everyone is treated TOO NOTCH

Del E JR p.  |  First Impressions 
Clasificación:
5.0

Very good

martha d.  |  First Impressions 
Clasificación:
5.0

The guys here are great!!!

Kimberly C.  |  First Impressions 
Clasificación:
1.0

My lock broke and I didn't even use it. I was charged for another lock. It should have just been a return.

eric v.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba