The instructions provided online were incorrect. When we arrived for an after-hours reservation, we found the key box indicated on our booking info empty. We could not get in contact with any customer service that could assist us. We finally got an unofficial answer from someone in billing after being on hold for half an hour, that they key might have been left in an alternative place. We lost our moving crew that evening over this discrepancy.Albert V.
Customer Reviews for U-Haul Moving & Storage at I-45 & Tidwell
Houston, TX 77022
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
If I could give it one star I would. I had the worst experience, the truck broke down the first hour. Then no one ever came to give us another truck after we waited for hours on the highway for them. It took mÃºltiple calls to get them to refund me. It was very unprofessional I would never recommend.RAFAEL L.
Ya'll need pest control - those rats run your facility. There was so much rat poo and boxes being chewed up after I left. I would not recommend your storage unit services.pricila o. | Overall Experience
Realized when I finished my trip that the neck of the trailer was bent from what appeared to be excessive force from previous rental.GEORGE LEONARD I D.
They were very helpful and the Supervisor I believe name is Rick, was very helpful and courteous. When I returned the truck , the other employee was helpful and nice as well. Didn't get his namelatoya m. | First Impressions
El cliente no dejó un comentario.MONICA MICHELE G.
Rick was very polite and professional...made me feel valued as a customer.MANUEL D.
El cliente no dejó un comentario.HECTOR F.
El cliente no dejó un comentario.Annette B. | Overall Experience
El cliente no dejó un comentario.Creshonda W. | Overall Experience
El cliente no dejó un comentario.Alexander P.
El cliente no dejó un comentario.MICHAEL M.
Rick was "awesome" to communicate with, and his service skills were outstanding as well. B.G.BENJAMIN G.
Satisfaction of customer. Non-negotiable policies that works for the customer.MARGARET S.
El cliente no dejó un comentario.Courtney B. | Overall Experience
Location needs to indicate South Shepherd Dr. It's confusing as it refers to the Heights which is in North Shepherd DrDouglas H.
El cliente no dejó un comentario.Omar M.
El cliente no dejó un comentario.ARTHUR S.
Overall I won't rent from U-Haul anymore due to the fact don't honor the reservation guarantee as well as if make a reservation for a certain vehicle can't rent it without a credit card but you can rent a box truck without a credit card the system should be the sameROBERT M.
Everything worked, no issues. What more should one hope for? The lady showed us how to hitch it up. The YouTube video showed how to load our car onto the dolly. Fearing disaster every second but none actually occurred.Jonathan S.
El cliente no dejó un comentario.Mattie S.
El cliente no dejó un comentario.Philip M.
I thought I would get all my money back but I was still charged for the equipment even though I returned it the same day after learning my vehicle was not equipped to handle it â˜¹Cassandra J.
El cliente no dejó un comentario.Milton Daniel O.
There was no customer service rep, customers were lined up looking for rep, left for pickup at 8 :15 amâ€¦ Pickup was for 7 am. Key wasn't were it was supposed to be. No concern for customers, no apology for not being available.Tameka M.
Make sure that there is plenty of supplies. I reserved a dolly and there wasnt any available.JASON B.
El cliente no dejó un comentario.JAQUELIN C.
El cliente no dejó un comentario.BRANDON J.
Invest in cameras covering breach points at the location.Tarsha B.
El cliente no dejó un comentario.Deatriz C.
El cliente no dejó un comentario.APRIL M.
El cliente no dejó un comentario.ALFONSO G.
The location was ok, the process of obtaining and returning the uhaul was not. I was charged an additional day of use and an additional insurance day when there was an20 min difference in time of return. The system did not account for my reservation time and that the vehicle was returned before the reservation time. It also did not account for the time I actually left with the vehicle because I had to get additional help from the service person because with the electronic system. This made the experience feel untrustworthy. I will look for alternatives in the future.ANDREA R.
The lady working the front desk sold us the wrong lock for the 20 foot uhaul.Ariel S.
The hallways are too narrow, and the storage is advertised as climate controlled, but it was always hot.erena j. | Overall Experience
El cliente no dejó un comentario.Teann P.
I was overcharged $30 â€" agent pickup said she added an hour to agreement but apparently this was not applied. I was also told I would get a credit if I returned the truck at 1/4 full. I put in 2.5 gallons and only drove 11 miles. This credit was not applied either. I am waiting to hear back from mgr, once he returns from vacationPETER H.
Our pick up location was great! The service provided was above and beyond expectation. The guy there was quick, courteous, helpful and answered all our questions.Flor R.
I was charged 2 days for a 1 day rental . rented a truck at 11:00 am she put on the agreement that i t had to be back by 9pm when I noticed I called and talked to a man and was told he would fix it. when I dropped the truck off at 10:30 pm that night. the next morning when I got the email for the bill it was charged for 2 days. . I had to call back up there 3 time to get the correct receipt and still didn't get it till I called again the next day. will not use again.WILLIAM L.
El cliente no dejó un comentario.CHARLES B. | Overall Experience
Fast and easy pickupSam B.
My reserved van was not available. Luckily by coincidence, someone dropped theirs off ahead is schedule. Otherwise I would not have received a vehicleRAUL C.
Moved from Houston to Dallas.Edie W.
This location was NOT the one I had signed up to pickup the trailer. It was not close or convenient. I had paid 3 times the amount that I normally pay to rent this trailer. I was told I would receive a discount but haven't seen anything yet. Your customer service rep was not very friendly.Andy L.
Yes I had a issue renting this truck it would be nice when y'all send a customer to a location to pick up the truck make sure there is someone there to rent it to you thanksMARY S.
El cliente no dejó un comentario.Kyle D.
Rick was excellent. Thank you.ROBERT H.
Muy buena atenciónAllan V. | First Impressions
Will Be great if you guys fix the wiring on the directional lightsMarlon F.
I was charged twice when I was supposed to get a refundGREGORY M.
El cliente no dejó un comentario.SHATARA R.
El cliente no dejó un comentario.Shantavia J.
Eliminate the added time to check in a vehicle after hours. NO MORE PICTURE TAKING. STOP MAKING CUSTOMERS DO EMPLOYEES WORK WITHOUT COMPENSATION.Reid R.
El cliente no dejó un comentario.Sanjuana L.
Make sure truck is. Working completelyPIERRE H.
El cliente no dejó un comentario.Nihar S.
El cliente no dejó un comentario.ANDREW M.
You can first of all answer the phone. Explain the policy rental and BE HONEST ABOUT THE GAS MILEAGE. DON"T LIE ABOUT THE GAS GAGE AND THEN EXPECT ME TO FILL IT UP WHEN IT WSSN"T ON FULLALPHONE B.
Nothing at this timeRuben L.
El cliente no dejó un comentario.DEBRA G.
They came through when we were in a pinchCRAIG L.
nothing .. everything was perfect!!!TOMMY Z.
I cannot remember the young man who helped us in the evening, but his name started with a D. I just wanted to say that he was extremely professional, helpful, and welcoming. He made the entire process a great experience.TIANNA S.
Staff was great! Knowledgeable and friendly!KEVIN O.
El cliente no dejó un comentario.WILLIAM BURR H.
El cliente no dejó un comentario.ROSA M.
El cliente no dejó un comentario.CHRISTINE W.
El cliente no dejó un comentario.Leah S.
Be honest and up front with all charges for the equipment that you charge for and let the customer know.ANTJUAN R.
Ac did not work. Truck was really beat up. Steering column was missing. ABS light onDENNIS J.
El cliente no dejó un comentario.Marshall C.
The staff that attended me was great... good service... and very friendly. I can't remember his name but he was an Afro-American guy. Give him a raise heheheJERRY M.
Great customer service both picking up the equipment and during the return.MATTHEW W.
El cliente no dejó un comentario.Ivan M.
El cliente no dejó un comentario.denise A.
El cliente no dejó un comentario.MARTIN C.
The room was warm and didn't seem to be very well climate controlled. There were roaches crawling on the main wall near the unit. There was no lock inside the room to secure the door. I moved in online and the next day that I was set to move in I moved out online. It was such a disappointing waste of time.Michaelle J. | Online Move In
Only because the employee was so sweet and polite but once again all the things I order were not there only the truck out of the 4 things I ordered . This keeps happening so if I move again it will be with a different company then I got charged for 2 days when I got back at 803 due to houston traffic but that's it the young lady was greatly appreciated.CHAD H.
Calm helpful inviting environment, very friendlyJAMES P.
El cliente no dejó un comentario.michael G.
No comments at this time Thank you!!!ALMA S.
Fix brake lights and reverse lights.DILLON B.
The online check in system was not easy to use. It was difficult to understand certain instructions. Staff members at this location were helpful and friendly.Quintus T.
El cliente no dejó un comentario.CHINEMEREM E.
The office manager was very nice and helpfulBOBBY P. | First Impressions
El cliente no dejó un comentario.YVONNE G.
El cliente no dejó un comentario.DAVID D.
Everyone was professional and knowledgeable!!thaddaeus J.
This location did not have the Uhaul I reserved and claimed that they only had trucks owned by them. The truck was needed for a move and drop off over 200 miles away, forcing me to pay more money and drive the truck back after the move was complete. Again, this wasn't what I reserved. In the process there was a computer system brake failure that required maintenance. The tech who came out to fix the problem noted that this error has happened before, yet the part still hasn't been replaced. Altogether the service at this location is very poor. The front desk associate that assisted me was very sweet, but she seemed to be extremely over worked and in need for more training. Leadership rubs off on the front line staff and clearly this location has none. Once I agreed to take their truck it still took over an hour to receive while it was parked and ready to go. Tried to talk this over with customer service and they were not any better. Raymond and James from roadside assistance were class acts in helping me get the repairs needed!AUSTIN M.
El cliente no dejó un comentario.SANTOS A.
Rick was amazing. He welcomes you as soon as you walk in the store. He was very professional, friendly, and helpful throughout the entire process.MARIA L. | Overall Experience
El cliente no dejó un comentario.WENDY P.
No improvement necessary. I was met with smiling faces and good customer service the moment I step through the door. Keep up the great work you guys! ¡Gracias!Joseph P.
El cliente no dejó un comentario.SANTOS A.
El cliente no dejó un comentario.BRIAN J.
El cliente no dejó un comentario.JOSE V.
Excellent, friendly and efficient service! Thank you!!MARIA M.
The person who checked me in when I got there it was awesome. After a rough week of moving and many rude people he was a breath of fresh air. And the young man that checked us out was also very friendly and he was great on the telephone when I called in the late afternoon. Thankful for the experience I appreciate itDANA W.
El cliente no dejó un comentario.Victor M. | Overall Experience
Thanks for everythingWalter J. | Overall Experience
The only thing that I would've like to see better is to have extra equipment. I wasn't able to get a industrial dolly. Everything still got done but I just wish that was available.ERIC T.
Reward your employees, they are doing a great job.Ivan G.
None, my experience was great! Managers and employees were great.Andrew M.
Clearly state pickup truck is only for 3 hours. We needed it for longer and would have booked it for 2 hr if we had known. Our bill ended up being $115 dollars for 4.5 hrs use. I also am not sure our starting time was correct. We've used haul before and weren't charged anywhere near as much... I'd have rather not used your services if the rates were going to be so high! The truck advertisement on the truck doesn't state $19 for 3 hrs. If it has we would have rented another truck or a trailer. We didn't have this extra $ in our budget... Thank you and please respond, Debra Harris & Jeff WatsonJoseph W.
El cliente no dejó un comentario.JAMAL F.
The truck I rented was in very bad driving condition. it felt like the transmission was dragging. I didn't really hear it until we were outside of Virginia. I mentioned this to the worker where I dropped off the truck and pray they do not rent this truck out until they repair the problem. I paid good money for this rental and have rented here before and could not believe they gave me the worse truck they had for a 1400 mile one way trip. I sincerely deserve a refund and would definitely like to talk to a manager.Sharon S.
El cliente no dejó un comentario.ANGELA G. | First Impressions
Everything went fine keep up the good workjoyce S.
El cliente no dejó un comentario.WAYNE C.
El cliente no dejó un comentario.JESSICA B.
El cliente no dejó un comentario.TERRY M.
El cliente no dejó un comentario.TAMVERNISHA H. | Overall Experience
Thank'sAnnette B. | First Impressions
El cliente no dejó un comentario.Michelle S. | Overall Experience
The staff is very friendly.Walter J. | First Impressions
Me rentaron mi cuanto de almasenaje sin decir que si no tenia candado en tres dias es como anandonarlo y yo pagando mi cuota por todo el mes . No lo creole justo y les pedi in espacio grande donde copiers mi sofa grande y un chiquito y no fue asi me dierion un cuanto pequeno. Y el resto de mis cosas las tuvo que dejar con un amigo.Rocio R. | Overall Experience
El cliente no dejó un comentario.TAMVERNISHA H. | First Impressions
El cliente no dejó un comentario.yomeka r. | First Impressions
El cliente no dejó un comentario.ZACHARY M. | Overall Experience
El cliente no dejó un comentario.Dina G. | First Impressions
The only thing I don’t like is there is no light inside my storage to see what I need to get done inside.Michelle S. | First Impressions
The girl was very busy, but very nice!!!Jose C. | First Impressions
El cliente no dejó un comentario.Cristal G. | First Impressions
El cliente no dejó un comentario.IRENE C. | First Impressions
no I don'tjocelyn w. | First Impressions
The storage was not clean and my monthly cost went up...when things are extremely difficult right now. Can't wait to get my property out of the facility.mitchell j. | First Impressions
Rick is always nice and pleasant, no matter how many people are in the store. Treats everyone friendly,with respect.irma d. | First Impressions
I reserved everything online, but when I got to uhaul, nothing was saved and they didn't even have the room size that I reserved. I had to spend about 30-45 minutes redoing the payment and paperwork.erena j. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!