Customer Reviews for U-Haul Moving & Storage at I-45 & Tidwell

1,661 comentarios

5333 North Frwy   Houston, TX 77022

(713) 695-6739

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(713) 695-6739

5333 North Frwy
Houston, TX 77022

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Evelyn W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Carla T. 
Clasificación:
5.0

Everything went great. Prompt.service, convenient

Reinel S. 
Clasificación:
5.0

I really appreciate your service. Every employee at UHaul were so friendly and went out of there way to help me and made my experience stress free. Thank you so much

Stephen D. 
Clasificación:
5.0

Delivery drivers were very friendly and helpful. Store employees were great and very responsive.

Esteban O. 
Clasificación:
5.0

El cliente no dejó un comentario.

OTONIEL M. 
Clasificación:
3.0

Must check seats for dog hair.

Juan M. 
Clasificación:
4.0

Side mirrors on the truck made it hard to see other than that the experience was great!

Benito G. 
Clasificación:
5.0

The guy at the counter was awesome!!!

Brandan D. 
Clasificación:
5.0

Staff was very nice and respectful I've would refer them to family and friends.

Vanessa C. 
Clasificación:
5.0

Keep the same man working there that I saw today 4-5-22. He was very nice and very professional

Eric W. 
Clasificación:
5.0

El cliente no dejó un comentario.

cesar M. 
Clasificación:
2.0

Very behind and out dated no elevators only one set of cameras

Brandon S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

erick s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

Excelente la atención del personal, limpia las instalaciones y a mi sentir seguras.Estoy satisfecho fue una buena experiencia.

Hector T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMERA G. 
Clasificación:
3.0

Restroom are very bad maintained. The truck I was given was not clean. It had dried orange juice splash on the dashboard and the driver's seat. Anastasia was very helpful though.

ALEJANDRA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ana L. 
Clasificación:
1.0

The ramp was broken the seal around the door completely detached and really dirty. I complained and want a refund. You can really do a lot better!!!!!

ROBERT J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Peggy G. 
Clasificación:
4.0

Make sure all the keys are on the key chain. The lock pad key was missing. Glad I wasn't far like someone else might have and then find they can't open the back of the truck. On a time schedule. That was annoying. BUT MY SERVICE GENTLEMAN IS GREAT!! ALWAYS PLEASANT COURTEOUS, and IT WAS RESOLVED .. BUT IT WAS A WASTE ON GAS HAVING TO DRIVE BACK. BUT MOSTLY ALWAYS GOOD EXPERIENCE!!! THANKS Uhaul SERVICES!!!!

Marcia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna P. 
Clasificación:
1.0

El cliente no dejó un comentario.

marvin T. 
Clasificación:
5.0

Service is good

NGA THI NGOC N. 
Clasificación:
5.0

The manager and the associates were very helpful and polite. They know they work.

Robin C. 
Clasificación:
3.0

I rented a 10 foot truck for $19 and drove it 28 miles. I understood there was an approximate $1 /mile charge but did not ask about gasoline. The vehicle had 1/4 tank of gas. The attendant did not tell me to add gas before I left. I tried using the inspection link texted to me but it spooled endlessly. On return, 1/8 tank of gas, I was told there would be an additional $70-$100 charge for not filling with gas (I don't remember the amount). I was upset, the attendant told me she would drop to an additional $20. I did not accept because I still felt it unfair. I understand my account is on hold. I would have added 2-3 gallons of gas and made a note of the gas gauge with the attendant but got no guidance. I even told the attendant the tire was low - he kicked it and said it was fine. No one mentioned adding gas. I feel the surprise fee and the lack of information was gotcha to inflate charges.

Kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura D.  |  First Impressions 
Clasificación:
5.0

overall great experience, appreciate them taking the time/effort to hook up / unhook trailer. check in was quick. only complaint was the rachet straps on the trailer were a little rusty/rough - I notified store upon returning the trailer and they said they would be replacing for next customer.

Mike G. 
Clasificación:
5.0

N/C

Wanda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAUREEN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benito R.  |  Overall Experience 
Clasificación:
5.0

As far as my experience I am completely satisfied with the service. I was explain everything I needed to know. I asked questions and received answerers to all my questions. The reserving before you go in is great. Only problem I had was when I call the afterhours customer service, no one ever answered. I stated on hold for 2hrs.

CANDELARIA Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neb A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sabrina L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROLANDO M. 
Clasificación:
1.0

I took a picture of fuel level and video. I put back what I used $10 which was a little our what was in the tank before. Only to get charged $40 fee saying I did not turn in with gas. Next time walk with worker and check everything too.

RODOLFO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TATIANA L. 
Clasificación:
5.0

Nothing great costumer service

YAMILETH Z. 
Clasificación:
5.0

The Rep was very kind, and courteous. He provided the perfect amount of banter during our interaction, so I hardly noticed the few minutes I was actually in the store. My only complaint was due to no fault of U-Haul's. The person who used the large 20' cargo truck before me must have been a cigarette smoker. That scent does linger, and there isn't really much anyone can do about it, so I do not fault U-Haul. Overall, it was a good experience.

CHRISTOPHER B. 
Clasificación:
4.0

El cliente no dejó un comentario.

timmothy r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tarashay M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Emmett J.  |  First Impressions 
Clasificación:
5.0

Fue muy fácil entregar el camión, muy amable el muchacho que me atendió.

Jose L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

YEIMI P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIJUANA TENILLE J. 
Clasificación:
3.0

El cliente no dejó un comentario.

BRUCE D. 
Clasificación:
5.0

Good service because is a good truck

MANUEL A. 
Clasificación:
1.0

Before I departed with the van, I received a notification to confirm any damages and amount of fuel. The fuel actually had less then listed. I adjusted it, took a picture, & submitted. When I returned, I was told that I needed to pay $23 extra dollars for fuel. Apparently, the system did not properly register the changes I made & submitted. I had to take the van to purchase more gas, making me late for something else I had planned. It was when I asked for my receipt & copy of contract, that the rep. discovered the error. This technical error cost me time & money.

COVONA J. 
Clasificación:
4.0

Rick was very professional, and of great assistance, after the passing of my nephew,, our family needed to store his belongings,so we could get through the grieving ,process and be ready to deal with it in time . The storage gave us the time we needed,, too resolve , how to get beyond this , Ricks patience and understanding was superlative !!! We won't forget ,! Thank You ,Rick !! There was an issue with timer lights ,from time to time as well as the keypad entry . Overall, minor due to , Ricks helpfulness !!!!

Tremayl C.  |  Overall Experience 
Clasificación:
1.0

Didn't have the appliance Dolly i had rented making the task much more difficult Employee gave me the wrong keys to go add gas to the truck on returning and then disappeared for half an hour. Was unable to keep waiting for the employee and had to eat the $45 charge. No idea if i was refunded the $10 rental for the appliance dolly that i didn't get which caused huge issues and was the reason i used uhaul instead of Home Depot The truck still had advertisement signage covering the windshield and trash in it when it was given to me.

Justin L. 
Clasificación:
3.0

El cliente no dejó un comentario.

sussan w.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHIQUITA D. 
Clasificación:
5.0

The personnel at this location helped me sort out the issues that were caused by the pick up location such as the incorrect equipment issue. He removed the charges and helped me sort out the problem. Was an easy process of returning thanks to him

ASHVINI P. 
Clasificación:
5.0

I discovered my fuses blown 3 times for brakes with the trailer connected. They work fine for the 1st day. the next night I noticed no brake lights. Replaced fuse and drove again no problem. When I connected to return it today, I found the fuse blown the 3rd time. Its an intermittent thing that won't be easily found. Everything else was excellent. I am wanting to become an owner operator myself.

EUGENE D. 
Clasificación:
5.0

Gracias

marsha d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNA RHAE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosa H.  |  Overall Experience 
Clasificación:
5.0

I was waited on immediately when I walked into the door and I received help from the attendant.

Cathy P. 
Clasificación:
5.0

It's a shame uhaul advertises a "6 foot wide trailer" when the drive-up opening is less than 5 feet wide. It's only by pure luck this worked for my purposes.

PATRICK S. 
Clasificación:
5.0

Everything went smoothly and very easy process and the gentleman that helped me was very courteous.

MELISSA D. 
Clasificación:
3.0

El cliente no dejó un comentario.

GREGORY G. 
Clasificación:
2.0

Be more pacific on information return location

CHARLES M. 
Clasificación:
5.0

Great service

RINA D. 
Clasificación:
5.0

Filter the hired movers variety pre-paid for and they never showed up or called!! I would've done it myself but I have a broken ankle! Thanks for not background checking these so-called move helpers!?WTF

SCOTT N. 
Clasificación:
5.0

The gentleman we dealt with was really polite and professional.

JAMES D. 
Clasificación:
5.0

The manager at this location was exceptional...many thanks

SIMON F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CESAR C. 
Clasificación:
5.0

Have rented there many times always excellent service.

BRUCE O. 
Clasificación:
1.0

Horrible experience!!! We rented a Uhaul cargo van to transport food and goods for a wedding shower and come to find out the van was infested with ROACHES!! We had to leave boxes out overnight to avoid the roaches infesting our home and use other cars to transport everything. It was a NIGHTMARE!!! We are waiting to speak with the manager. Employee on shift was able to see roaches in door side pockets when van was returned. Just a disgusting experience!!!

CHELSEA M. 
Clasificación:
1.0

Hell no I would not reccommend this location they are liars and rude they stole my money they embarrassed me talking and be littleing me and my elderly mom. Not helpful basically told us to screw our selves and hey would let me document I turned it in or check miles I went way under miles dropped of vehicle an hour before it was due back the money that was suppose to be refund they said I owed the same amount that was to be refunded on some bogus new charge I asked to explain bill he says u figure it out I don't have to do nothing

JAMIE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SERAFIN C. 
Clasificación:
5.0

Everything was perfect I gave clerk my DL a nformation and 15 min later I was on the road back to my

SYLVIA R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kevin M.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

michelle A. 
Clasificación:
5.0

Just great

Roberto O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike B. 
Clasificación:
3.0

El cliente no dejó un comentario.

LASHAE W. 
Clasificación:
5.0

N/C

MIGUEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER E. 
Clasificación:
1.0

Clown working at counter Rick Espinoza needs to learn customer service skills before interacting with people its like talking to a 5 year old kid. I rented truck online and opted not to use SafeMove after returning truck and was still charged for this option. Idiot at front desk decided to add without my permission after I didnt want to use this option.

JOSE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONSELL C. 
Clasificación:
5.0

Rick personifies customer service = pleasant / professional / efficient As a Professor, I teach Marketing and know the research behind what factors drive customer satisfaction. Rick epitomizes 3 of these factors: responsive / reliable / respectful.

LAWRENCE J. 
Clasificación:
3.0

El cliente no dejó un comentario.

ZANE L. 
Clasificación:
5.0

Rick is a good employee very helpful and respectful. Would tell people to go to the location off of 45 north freeway and Tidwell

JESUS G. 
Clasificación:
5.0

Manager was very helpful! Even when I dropped out at the wrong site, he took our trailer in for drop off. He was understanding as we are new to town driving all over trying to find the right place , very nice guy

Mieana G. 
Clasificación:
3.0

El cliente no dejó un comentario.

ALMA T. 
Clasificación:
5.0

The person running the location was awesome! Great help

PRESTON M. 
Clasificación:
5.0

Everything went well

Shayla P. 
Clasificación:
5.0

El cliente no dejó un comentario.

IRENE ELIZABETH B.  |  Overall Experience 
Clasificación:
5.0

The trailer had some sort of stain or paint on it when I received it, I hope I don't get charged for that. As well as one of the brake lights was not working.

Omar O. 
Clasificación:
5.0

Rick Espinoza was very helpful, I would definitely recommend him to anyone needing a uhaul

LAURA J. 
Clasificación:
5.0

We made a mistake but the staff promptly took care of it showing what we needed to do,Thanks

RAYMOND J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ELTHANIUS T. 
Clasificación:
3.0

El cliente no dejó un comentario.

GREGORY M. 
Clasificación:
3.0

The headlite was out on the passenger side. Other than that it was good.

RUSSELL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT W. 
Clasificación:
2.0

The instructions provided online were incorrect. When we arrived for an after-hours reservation, we found the key box indicated on our booking info empty. We could not get in contact with any customer service that could assist us. We finally got an unofficial answer from someone in billing after being on hold for half an hour, that they key might have been left in an alternative place. We lost our moving crew that evening over this discrepancy.

Albert V. 
Clasificación:
1.0

If I could give it one star I would. I had the worst experience, the truck broke down the first hour. Then no one ever came to give us another truck after we waited for hours on the highway for them. It took múltiple calls to get them to refund me. It was very unprofessional I would never recommend.

RAFAEL L. 
Clasificación:
1.0

Ya'll need pest control - those rats run your facility. There was so much rat poo and boxes being chewed up after I left. I would not recommend your storage unit services.

pricila o.  |  Overall Experience 
Clasificación:
5.0

Realized when I finished my trip that the neck of the trailer was bent from what appeared to be excessive force from previous rental.

GEORGE LEONARD I D. 
Clasificación:
5.0

They were very helpful and the Supervisor I believe name is Rick, was very helpful and courteous. When I returned the truck , the other employee was helpful and nice as well. Didn't get his name

latoya m.  |  First Impressions 
Clasificación:
5.0

Nada

CLIFFORD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONICA MICHELE G. 
Clasificación:
5.0

Rick was very polite and professional...made me feel valued as a customer.

MANUEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

HECTOR F. 
Clasificación:
5.0

Gracias

ELTHANIUS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annette B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Creshonda W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

Rick was "awesome" to communicate with, and his service skills were outstanding as well. B.G.

BENJAMIN G. 
Clasificación:
3.0

Satisfaction of customer. Non-negotiable policies that works for the customer.

MARGARET S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Courtney B.  |  Overall Experience 
Clasificación:
3.0

The hallways are too narrow, and the storage is advertised as climate controlled, but it was always hot.

erena j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES B.  |  Overall Experience 
Clasificación:
5.0

Muy buena atención

Allan V.  |  First Impressions 
Clasificación:
4.0

The room was warm and didn't seem to be very well climate controlled. There were roaches crawling on the main wall near the unit. There was no lock inside the room to secure the door. I moved in online and the next day that I was set to move in I moved out online. It was such a disappointing waste of time.

Michaelle J.  |  Online Move In 
Clasificación:
5.0

The office manager was very nice and helpful

BOBBY P.  |  First Impressions 
Clasificación:
5.0

Rick was amazing. He welcomes you as soon as you walk in the store. He was very professional, friendly, and helpful throughout the entire process.

MARIA L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor M.  |  Overall Experience 
Clasificación:
5.0

Thanks for everything

Walter J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMVERNISHA H.  |  Overall Experience 
Clasificación:
5.0

Thank's

Annette B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle S.  |  Overall Experience 
Clasificación:
5.0

The staff is very friendly.

Walter J.  |  First Impressions 
Clasificación:
1.0

Me rentaron mi cuanto de almasenaje sin decir que si no tenia candado en tres dias es como anandonarlo y yo pagando mi cuota por todo el mes . No lo creole justo y les pedi in espacio grande donde copiers mi sofa grande y un chiquito y no fue asi me dierion un cuanto pequeno. Y el resto de mis cosas las tuvo que dejar con un amigo.

Rocio R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMVERNISHA H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

yomeka r.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

ZACHARY M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dina G.  |  First Impressions 
Clasificación:
3.0

The only thing I don’t like is there is no light inside my storage to see what I need to get done inside.

Michelle S.  |  First Impressions 
Clasificación:
5.0

The girl was very busy, but very nice!!!

Jose C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cristal G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

IRENE C.  |  First Impressions 
Clasificación:
2.0

I dated U-Haul at Tidwell & 45 poor because while my items were stored at that facility for two years, I was unable to check on my items all this time. When I did go there I was men rolling shopping (grocery) carts away from the facility and I became frightened and quickly drove off. When I did return that when I found out that there had been a thirty at the place. No one called me about it, I found d out when I saw the damage in the unit I was renting. My health was so bad I didn't think about anything but my health. I had a stroke in 2019 and in 2020 I had to have a pacemaker repair. It was time for a pacemaker change and I had complications and was hospitalized for weeks. Finally I was able to get my items in January of 2021 on the 1st. That's when I found out that my unit did have the lock I put on it but another one. Found out one of the workers didn't come to work that day so I had to call a locksmith and pay him $130.00 to get the lock off. After we finally got out that evening I was disgusted and tired (I was reimbursed for the locksmith in a few days but the manager told me I would get it back the same day. But I was charged for February and when asked why I was asked "did you you him to close your unit out. That's not my job! Thanks for everything! Please Donegal there.

Joyce S.  |  Overall Experience 
Clasificación:
2.0

I want to cancel my storage and move out

Angel R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN Z.  |  Overall Experience 
Clasificación:
4.0

My only complain about the storage facility is that there was a lot of rats. In my storage room I always found lots of rat droppings. One time I also found a dead rat decomposed in my unit. It did not make sense how they did not smell it. I don't know how long the rat had been dead as I rarely went to the storage. The storage needs to have a good pest control treatment because what ever they are using is not working. I know employees did there best in keeping it clean because of the several times I went I saw them mopping the isles and cleaning. As far as the customer service I can say great things about the employees. Fueron muy útiles y amables. Always looking forward to help when I needed help.

griselda m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

June M.  |  Overall Experience 
Clasificación:
2.0

I had rat feces all over my stuff. I had to throw away alot of things that had rat urine and rat feces on it. Also there were roaches and I couldn't understand that or the rats. Not happy at all and if I need storage again I will take my business elsewhere.

vakisha a.  |  Overall Experience 
Clasificación:
5.0

no I don't

jocelyn w.  |  First Impressions 
Clasificación:
1.0

The storage was not clean and my monthly cost went up...when things are extremely difficult right now. Can't wait to get my property out of the facility.

mitchell j.  |  First Impressions 
Clasificación:
5.0

Rick is always nice and pleasant, no matter how many people are in the store. Treats everyone friendly,with respect.

irma d.  |  First Impressions 
Clasificación:
1.0

I Noticed Valuable Items Missing From My Storage During Move Out Will Contact Manager During Opening Hpurs

Rykeria M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tracie s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHUR L.  |  Overall Experience 
Clasificación:
1.0

HORRIBLE! The place need to be demolished! What's suppose to be "climate controlled" is just as hot outside! The storage facility is full of rats and ain't no telling wut else! I don't recommend NOBODY store their things there. There were dead rats all on my furniture spotted as I was moving out.

Danadra H.  |  Overall Experience 
Clasificación:
1.0

I'm deeply concerned about the condition of the building, it's infested with rodents and my belongings were covered in feces and urine. We entered the unit without gloves or masks, since there are none to be found in the stores. My expensive and fairly recently purchased mattress and box springs will have to be professionally cleaned, along with wood furniture that was heavily soiled and infested with rodents (no longer present but in my last visit to the facility in mid-February, a dead rodent was present in the unit). Since I'm on my own, unemployed and will continue to be unemployed for the next several months due to coronavirus, I was unable at that time to get my belongings moved until this past Saturday, April 4. While doing so, my son and daughter-in-law were also putting themselves at risk of illness by handling the heavily soiled contents. I had to dispose of bedding, clothing, and other personal belongings that were either too heavily soiled or that had been chewed by rodents. To add insult to injury, Uhaul charged me for TWO RENTALS for the truck I rented to move my belongings. I picked up the vehicle on Saturday morning believing I had a full day (24 hour) rental, only to learn when I brought the vehicle back that same afternoon, I was charged for two rental periods. I would like Uhaul to reimburse me for the cost of having my belongings properly cleaned, and reconsider charging me for two rentals for the truck. It's outrageous! Something should be done about the condition of the storage building. It should probably be condemned and I've strongly considered contacting the health department to report the building as unsanitary and overrun by potentially disease-carrying rodents! Your name is on the building and YOU are responsible for this, I will not waste my time discussing this with the property manager and/or staff. I've already spent a great deal of time attempting to clean my belongings well enough to go into a new CLEAN, TEMPERATURE-CONTROLLED AND LARGER UNIT FOR A LOWER MONTHLY RATE!!! Please respond!!!!

Kathy M.  |  Overall Experience 
Clasificación:
2.0

This place is an absolute dump. The staff are lazy and do nothing but sit in the office. The horrible excuse of a person, that calls himself the " manager " could not be worse at the job. This place is not secure an the employees are suspect. The unit I rented was mysteriously burglarized and all my belongings stolen. I was told it was my fault that I didn't have insurance. They said they could not monitor what happens at the facility. Then why do you have signing posted stating that your facility is secure and there is a video security system for customers protection? Here's a thought, maybe if the employees walked around the facility and paid attention to who was going in and out they would notice who was kicking through the wall in one unit and climbing through then kicking open the door and stealing property that people pay to have stored inside a " Locked, secured, monitored, " facility. Uhaul as a company has a black eye and this facility and it's staff are it.

reginald b.  |  Overall Experience 
Clasificación:
1.0

My lock was broken off and my property was stolen. All I received was a apology.

DORIS J.  |  Overall Experience 
Clasificación:
2.0

Muy molesta robaron la mayoría de mis pertenencias. Solo 3 meses las tuve ahí y se llevaron todo prácticamente .

Estela P.  |  Overall Experience 
Clasificación:
2.0

I reserved everything online, but when I got to uhaul, nothing was saved and they didn't even have the room size that I reserved. I had to spend about 30-45 minutes redoing the payment and paperwork.

erena j.  |  First Impressions 
Clasificación:
5.0

Staff was very professional on helping me with what I need thank you Rick

glenn g.  |  Overall Experience 
Clasificación:
5.0

Everything was great

Daniel F.  |  First Impressions 
Clasificación:
1.0

Driver door on my truck didn't open. Staff is horrible. My rental unit had rat feces and per. Ruined all of my belongings!!!

Tina H.  |  Overall Experience 
Clasificación:
4.0

N/C

Spencer K.  |  Overall Experience 
Clasificación:
5.0

everything was taken care of welk

WILLIE E.  |  Overall Experience 
Clasificación:
5.0

Thanks to Management and crew for such excellent service and integrity with my move this past weekend. We really appreciate it from the bottom of my heart. SMOOTH move. THANKS

Joyce S.  |  First Impressions 
Clasificación:
5.0

Happy moving day for me. Very helpful and thoughtful. Thank you very much for all your help. Awesome guy..

BERNARDA V.  |  First Impressions 
Clasificación:
5.0

N/a

Champel W.  |  First Impressions 
Clasificación:
3.0

I used this facility for numerous years. I wish I had chosen a storage unit that was air conditioned. They did the best they could with so many families coming in. Rodents and roaches were a big prob

WILLIE M.  |  Overall Experience 
Clasificación:
2.0

The hallways were always clean. The inside of my storage unit is what was disgusting. I had to throw away several furniture items due to the serious mice infestation. STRONG mouse urine/droppings

Melissa A.  |  Overall Experience 
Clasificación:
1.0

All lies not. Happy

Kister M. | Reservación
Clasificación:
5.0

They were very helpful and courteous to what I needed already had a unit thought about getting a smaller and reserved it a week in advance of moving didn't need it after all there was no problems once

Tracy M. | Reservación
Clasificación:
5.0

Staff was professional & friendly! Easy to work with after traveling such a long way ( much appreciated & needed)!

TANYA W. | Reservación
Clasificación:
1.0

I had non-climate control here for 4 weeks and when I went to get my stuff, the room was full of small cockroaches and mouses playing on my stuff. Now my house is hosting cockroaches thanks to them.

Babak T.  |  Overall Experience 
Clasificación:
5.0

Always clean. Never had problems getting in and at this location 5333 North Frwy 77072 did not flood by Harvey.

DAVID G.  |  Overall Experience 
Clasificación:
1.0

I never moved in, because I sat in that office for three hours because they never recorded my reservation for the room or truck. I will not go back there again.

BILLIE J.  |  Overall Experience 
Clasificación:
3.0

Not to much to be said.

Devaral B.  |  Overall Experience 
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