Customer Reviews for U-Haul Moving & Storage at I-45 & Tidwell

1,537 comentarios

5333 North Frwy   Houston, TX 77022

(713) 695-6739

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(713) 695-6739

5333 North Frwy
Houston, TX 77022

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

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Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

ARTHUR S. 
Clasificación:
5.0

Overall I won't rent from U-Haul anymore due to the fact don't honor the reservation guarantee as well as if make a reservation for a certain vehicle can't rent it without a credit card but you can rent a box truck without a credit card the system should be the same

ROBERT M. 
Clasificación:
5.0

Everything worked, no issues. What more should one hope for? The lady showed us how to hitch it up. The YouTube video showed how to load our car onto the dolly. Fearing disaster every second but none actually occurred.

Jonathan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mattie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip M. 
Clasificación:
1.0

I thought I would get all my money back but I was still charged for the equipment even though I returned it the same day after learning my vehicle was not equipped to handle it ☹

Cassandra J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Milton Daniel O. 
Clasificación:
3.0

There was no customer service rep, customers were lined up looking for rep, left for pickup at 8 :15 am… Pickup was for 7 am. Key wasn't were it was supposed to be. No concern for customers, no apology for not being available.

Tameka M. 
Clasificación:
5.0

N/C

KEITH W. 
Clasificación:
3.0

Make sure that there is plenty of supplies. I reserved a dolly and there wasnt any available.

JASON B. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAQUELIN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRANDON J. 
Clasificación:
4.0

Invest in cameras covering breach points at the location.

Tarsha B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deatriz C. 
Clasificación:
5.0

El cliente no dejó un comentario.

APRIL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALFONSO G. 
Clasificación:
5.0

The location was ok, the process of obtaining and returning the uhaul was not. I was charged an additional day of use and an additional insurance day when there was an20 min difference in time of return. The system did not account for my reservation time and that the vehicle was returned before the reservation time. It also did not account for the time I actually left with the vehicle because I had to get additional help from the service person because with the electronic system. This made the experience feel untrustworthy. I will look for alternatives in the future.

ANDREA R. 
Clasificación:
3.0

The lady working the front desk sold us the wrong lock for the 20 foot uhaul.

Ariel S. 
Clasificación:
3.0

The hallways are too narrow, and the storage is advertised as climate controlled, but it was always hot.

erena j.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Teann P. 
Clasificación:
2.0

I was overcharged $30 â€" agent pickup said she added an hour to agreement but apparently this was not applied. I was also told I would get a credit if I returned the truck at 1/4 full. I put in 2.5 gallons and only drove 11 miles. This credit was not applied either. I am waiting to hear back from mgr, once he returns from vacation

PETER H. 
Clasificación:
5.0

Our pick up location was great! The service provided was above and beyond expectation. The guy there was quick, courteous, helpful and answered all our questions.

Flor R. 
Clasificación:
1.0

I was charged 2 days for a 1 day rental . rented a truck at 11:00 am she put on the agreement that i t had to be back by 9pm when I noticed I called and talked to a man and was told he would fix it. when I dropped the truck off at 10:30 pm that night. the next morning when I got the email for the bill it was charged for 2 days. . I had to call back up there 3 time to get the correct receipt and still didn't get it till I called again the next day. will not use again.

WILLIAM L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES B.  |  Overall Experience 
Clasificación:
5.0

Fast and easy pickup

Sam B. 
Clasificación:
2.0

My reserved van was not available. Luckily by coincidence, someone dropped theirs off ahead is schedule. Otherwise I would not have received a vehicle

RAUL C. 
Clasificación:
3.0

Moved from Houston to Dallas.

Edie W. 
Clasificación:
3.0

This location was NOT the one I had signed up to pickup the trailer. It was not close or convenient. I had paid 3 times the amount that I normally pay to rent this trailer. I was told I would receive a discount but haven't seen anything yet. Your customer service rep was not very friendly.

Andy L. 
Clasificación:
5.0

Yes I had a issue renting this truck it would be nice when y'all send a customer to a location to pick up the truck make sure there is someone there to rent it to you thanks

MARY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kyle D. 
Clasificación:
5.0

Rick was excellent. Thank you.

ROBERT H. 
Clasificación:
5.0

Muy buena atención

Allan V.  |  First Impressions 
Clasificación:
5.0

Will Be great if you guys fix the wiring on the directional lights

Marlon F. 
Clasificación:
3.0

I was charged twice when I was supposed to get a refund

GREGORY M. 
Clasificación:
3.0

El cliente no dejó un comentario.

SHATARA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shantavia J. 
Clasificación:
5.0

Eliminate the added time to check in a vehicle after hours. NO MORE PICTURE TAKING. STOP MAKING CUSTOMERS DO EMPLOYEES WORK WITHOUT COMPENSATION.

Reid R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sanjuana L. 
Clasificación:
4.0

Make sure truck is. Working completely

PIERRE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nihar S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW M. 
Clasificación:
1.0

You can first of all answer the phone. Explain the policy rental and BE HONEST ABOUT THE GAS MILEAGE. DON"T LIE ABOUT THE GAS GAGE AND THEN EXPECT ME TO FILL IT UP WHEN IT WSSN"T ON FULL

ALPHONE B. 
Clasificación:
5.0

Nothing at this time

Ruben L. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEBRA G. 
Clasificación:
5.0

They came through when we were in a pinch

CRAIG L. 
Clasificación:
5.0

nothing .. everything was perfect!!!

TOMMY Z. 
Clasificación:
5.0

I cannot remember the young man who helped us in the evening, but his name started with a D. I just wanted to say that he was extremely professional, helpful, and welcoming. He made the entire process a great experience.

TIANNA S. 
Clasificación:
5.0

Staff was great! Knowledgeable and friendly!

KEVIN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM BURR H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Leah S. 
Clasificación:
2.0

Be honest and up front with all charges for the equipment that you charge for and let the customer know.

ANTJUAN R. 
Clasificación:
3.0

Ac did not work. Truck was really beat up. Steering column was missing. ABS light on

DENNIS J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marshall C. 
Clasificación:
5.0

The staff that attended me was great... good service... and very friendly. I can't remember his name but he was an Afro-American guy. Give him a raise hehehe

JERRY M. 
Clasificación:
5.0

Great customer service both picking up the equipment and during the return.

MATTHEW W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

denise A. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARTIN C. 
Clasificación:
4.0

The room was warm and didn't seem to be very well climate controlled. There were roaches crawling on the main wall near the unit. There was no lock inside the room to secure the door. I moved in online and the next day that I was set to move in I moved out online. It was such a disappointing waste of time.

Michaelle J.  |  Online Move In 
Clasificación:
3.0

Only because the employee was so sweet and polite but once again all the things I order were not there only the truck out of the 4 things I ordered . This keeps happening so if I move again it will be with a different company then I got charged for 2 days when I got back at 803 due to houston traffic but that's it the young lady was greatly appreciated.

CHAD H. 
Clasificación:
5.0

Calm helpful inviting environment, very friendly

JAMES P. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael G. 
Clasificación:
5.0

No comments at this time Thank you!!!

ALMA S. 
Clasificación:
4.0

Fix brake lights and reverse lights.

DILLON B. 
Clasificación:
3.0

The online check in system was not easy to use. It was difficult to understand certain instructions. Staff members at this location were helpful and friendly.

Quintus T. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHINEMEREM E. 
Clasificación:
5.0

The office manager was very nice and helpful

BOBBY P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

YVONNE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID D. 
Clasificación:
5.0

Everyone was professional and knowledgeable!!

thaddaeus J. 
Clasificación:
1.0

This location did not have the Uhaul I reserved and claimed that they only had trucks owned by them. The truck was needed for a move and drop off over 200 miles away, forcing me to pay more money and drive the truck back after the move was complete. Again, this wasn't what I reserved. In the process there was a computer system brake failure that required maintenance. The tech who came out to fix the problem noted that this error has happened before, yet the part still hasn't been replaced. Altogether the service at this location is very poor. The front desk associate that assisted me was very sweet, but she seemed to be extremely over worked and in need for more training. Leadership rubs off on the front line staff and clearly this location has none. Once I agreed to take their truck it still took over an hour to receive while it was parked and ready to go. Tried to talk this over with customer service and they were not any better. Raymond and James from roadside assistance were class acts in helping me get the repairs needed!

AUSTIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANTOS A. 
Clasificación:
5.0

Rick was amazing. He welcomes you as soon as you walk in the store. He was very professional, friendly, and helpful throughout the entire process.

MARIA L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WENDY P. 
Clasificación:
5.0

No improvement necessary. I was met with smiling faces and good customer service the moment I step through the door. Keep up the great work you guys! ¡Gracias!

Joseph P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANTOS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE V. 
Clasificación:
5.0

Excellent, friendly and efficient service! Thank you!!

MARIA M. 
Clasificación:
5.0

The person who checked me in when I got there it was awesome. After a rough week of moving and many rude people he was a breath of fresh air. And the young man that checked us out was also very friendly and he was great on the telephone when I called in the late afternoon. Thankful for the experience I appreciate it

DANA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor M.  |  Overall Experience 
Clasificación:
5.0

Thanks for everything

Walter J.  |  Overall Experience 
Clasificación:
5.0

The only thing that I would've like to see better is to have extra equipment. I wasn't able to get a industrial dolly. Everything still got done but I just wish that was available.

ERIC T. 
Clasificación:
4.0

Reward your employees, they are doing a great job.

Ivan G. 
Clasificación:
5.0

None, my experience was great! Managers and employees were great.

Andrew M. 
Clasificación:
4.0

Clearly state pickup truck is only for 3 hours. We needed it for longer and would have booked it for 2 hr if we had known. Our bill ended up being $115 dollars for 4.5 hrs use. I also am not sure our starting time was correct. We've used haul before and weren't charged anywhere near as much... I'd have rather not used your services if the rates were going to be so high! The truck advertisement on the truck doesn't state $19 for 3 hrs. If it has we would have rented another truck or a trailer. We didn't have this extra $ in our budget... Thank you and please respond, Debra Harris & Jeff Watson

Joseph W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMAL F. 
Clasificación:
3.0

The truck I rented was in very bad driving condition. it felt like the transmission was dragging. I didn't really hear it until we were outside of Virginia. I mentioned this to the worker where I dropped off the truck and pray they do not rent this truck out until they repair the problem. I paid good money for this rental and have rented here before and could not believe they gave me the worse truck they had for a 1400 mile one way trip. I sincerely deserve a refund and would definitely like to talk to a manager.

Sharon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA G.  |  First Impressions 
Clasificación:
5.0

Everything went fine keep up the good work

joyce S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA B. 
Clasificación:
3.0

El cliente no dejó un comentario.

TERRY M. 
Clasificación:
3.0

The lack of dollies was unsatisfactory and the truck that was assigned to me did not have a ramp which made it difficult when loading heavier items. For future reference, the u-haul representatives may want to ask the customer if these items, i.e. ramps, will be needed prior to finalizing the rental transactions.

KATHERINE RENEE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMVERNISHA H.  |  Overall Experience 
Clasificación:
5.0

Thank's

Annette B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS A. 
Clasificación:
1.0

The address of the pickup location changed without notification. I didn't get an email and missed a call the night befor with less than half an hour until closing time. I didn't find out the address had changed until arriving at the original location. The location with the truck was more miles and the whole fiasco set us an hour behind schedule. This was absolutely abysmal. I also got put on hold forever with the national reservation number. I finally hung up and caller the local midtown location on Louisiana street to actually get help figuring out the situation. The people at the Midtown location were the only helpful competent people I dealt with.

Steven H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBIN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle S.  |  Overall Experience 
Clasificación:
5.0

They need more help the poor guy was running in between customers but still did his best.

Alena A. 
Clasificación:
3.0

There was only one person working in the office and she was helping another customer. Even though I selected the option of using the app to check-in and access my rental, I still had to go into the office and wait for the one employee to finish with the previous customer who was having some huge issue before she could hand me the keys. There was also the issue of the app not letting me finish the check-in through the app, so I again had to track down the one employee, who was at that time moving trucks around the lot. I was hoping the check-in process would be convenient, but it was more of a hassle than anything. The return process went smoothly, however. I also appreciated that the van was brand new. The reason I probably wouldn't recommend that particular location to a friend is because of the area of town where it's located doesn't feel particularly safe, especially at night when the rental office is closed. When i returned in the evening to return my rental, there was glass in the parking spaces in front of the storage building where you could tell someone's car had recently been broken into.

Elise W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erika N. 
Clasificación:
5.0

Best customer service ever. Very polite. Everything was excellent. Very professional. This place deserves at 10 plus!

RHONDA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MEREDITH P. 
Clasificación:
1.0

I returned a rental 9' van with a more full gasoline tank than it was served to me (5/8 tank). I provided receipt from the gas station to the UHAUL employee and she then proceeded to bill me $18 for six (6) gallons of gasoline. My contract (#26045208) shows a total of JUST TWENTY FOUR MILES DRIVEN, which makes it darn near impossible for the rental to have possible burned six gallons of gas. I want my $18 back. I returned the tank at the same level I received it. What a shake down. So unacceptable. I'd give zero stars if possible.

NICHOLAS H. 
Clasificación:
5.0

Great customer service. But just wash the truck!

JAMES R. 
Clasificación:
5.0

Rick is ALWAYS a Big help. I'm never in there long and I always have a warm n welcomed feeling

LATONYEL P. 
Clasificación:
5.0

The staff is very friendly.

Walter J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mayra G. 
Clasificación:
1.0

Me rentaron mi cuanto de almasenaje sin decir que si no tenia candado en tres dias es como anandonarlo y yo pagando mi cuota por todo el mes . No lo creole justo y les pedi in espacio grande donde copiers mi sofa grande y un chiquito y no fue asi me dierion un cuanto pequeno. Y el resto de mis cosas las tuvo que dejar con un amigo.

Rocio R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMVERNISHA H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

yomeka r.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

ZACHARY M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dina G.  |  First Impressions 
Clasificación:
3.0

The only thing I don’t like is there is no light inside my storage to see what I need to get done inside.

Michelle S.  |  First Impressions 
Clasificación:
5.0

The girl was very busy, but very nice!!!

Jose C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cristal G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

IRENE C.  |  First Impressions 
Clasificación:
2.0

I dated U-Haul at Tidwell & 45 poor because while my items were stored at that facility for two years, I was unable to check on my items all this time. When I did go there I was men rolling shopping (grocery) carts away from the facility and I became frightened and quickly drove off. When I did return that when I found out that there had been a thirty at the place. No one called me about it, I found d out when I saw the damage in the unit I was renting. My health was so bad I didn't think about anything but my health. I had a stroke in 2019 and in 2020 I had to have a pacemaker repair. It was time for a pacemaker change and I had complications and was hospitalized for weeks. Finally I was able to get my items in January of 2021 on the 1st. That's when I found out that my unit did have the lock I put on it but another one. Found out one of the workers didn't come to work that day so I had to call a locksmith and pay him $130.00 to get the lock off. After we finally got out that evening I was disgusted and tired (I was reimbursed for the locksmith in a few days but the manager told me I would get it back the same day. But I was charged for February and when asked why I was asked "did you you him to close your unit out. That's not my job! Thanks for everything! Please Donegal there.

Joyce S.  |  Overall Experience 
Clasificación:
2.0

I want to cancel my storage and move out

Angel R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN Z.  |  Overall Experience 
Clasificación:
4.0

My only complain about the storage facility is that there was a lot of rats. In my storage room I always found lots of rat droppings. One time I also found a dead rat decomposed in my unit. It did not make sense how they did not smell it. I don't know how long the rat had been dead as I rarely went to the storage. The storage needs to have a good pest control treatment because what ever they are using is not working. I know employees did there best in keeping it clean because of the several times I went I saw them mopping the isles and cleaning. As far as the customer service I can say great things about the employees. Fueron muy útiles y amables. Always looking forward to help when I needed help.

griselda m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

June M.  |  Overall Experience 
Clasificación:
2.0

I had rat feces all over my stuff. I had to throw away alot of things that had rat urine and rat feces on it. Also there were roaches and I couldn't understand that or the rats. Not happy at all and if I need storage again I will take my business elsewhere.

vakisha a.  |  Overall Experience 
Clasificación:
5.0

no I don't

jocelyn w.  |  First Impressions 
Clasificación:
1.0

The storage was not clean and my monthly cost went up...when things are extremely difficult right now. Can't wait to get my property out of the facility.

mitchell j.  |  First Impressions 
Clasificación:
5.0

Rick is always nice and pleasant, no matter how many people are in the store. Treats everyone friendly,with respect.

irma d.  |  First Impressions 
Clasificación:
2.0

I reserved everything online, but when I got to uhaul, nothing was saved and they didn't even have the room size that I reserved. I had to spend about 30-45 minutes redoing the payment and paperwork.

erena j.  |  First Impressions 
Clasificación:
5.0

Thanks to Management and crew for such excellent service and integrity with my move this past weekend. We really appreciate it from the bottom of my heart. SMOOTH move. THANKS

Joyce S.  |  First Impressions 
Clasificación:
5.0

Happy moving day for me. Very helpful and thoughtful. Thank you very much for all your help. Awesome guy..

BERNARDA V.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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