Customer Reviews for U-Haul Moving & Storage at I-26

1,282 comentarios

3754 Fernandina Rd   Columbia, SC 29210
(Between St Andrews Rd & Piney Grove Rd)

(803) 798-4414

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(803) 798-4414

3754 Fernandina Rd
Columbia, SC 29210
(Between St Andrews Rd & Piney Grove Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Cambio de propano
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

It was such an easy check in process and truck was ready to go. Very happy

Theresa R. 
Clasificación:
4.0

The overall rental of the truck was good. However, I had also reserved an appliance dolly to go with the truck. After confirming availability of the dolly on the day before the reservation, it was not available upon pickup. This forced me to rent at another location after picking up the truck, and delayed me an hour of moving time.

Patrick T. 
Clasificación:
5.0

El cliente no dejó un comentario.

dereco H. 
Clasificación:
3.0

El cliente no dejó un comentario.

DELESSIA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shalonda E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris P. 
Clasificación:
4.0

To check in equipment before customer leaves to assure the charges being charged. I still haven't seen a final statement of charges.

Benita J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Althea J. 
Clasificación:
5.0

Clerks we're nice and helpful. Smooth pickup experience.

Michael F. 
Clasificación:
5.0

None Margee was awesome. Super helpful and made the process easy.

Thomas G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

Great customer service skills and experience. Friendly and courteous staff .

WILLIE H. 
Clasificación:
5.0

Nothing. Great experience.

Romeo J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronica M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEO K. 
Clasificación:
5.0

Keep up the good work

Muhammad A. 
Clasificación:
5.0

customer rep was great

Larry O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abigail H. 
Clasificación:
5.0

Owner operator was friendly and professional. Equipment was pretty banged up, but still functional.

Michael G. 
Clasificación:
5.0

I am not sure of the name of the guy who helped me at the counter but he was awesome! He explained everything to me and was so nice and was even training someone at the same time.

Jessica B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neil M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean P. 
Clasificación:
5.0

The front desk customer service man was great! The movers, Fast Moving Co, was awesome as well. They unloaded my truck very fast.

ELISHA S. 
Clasificación:
5.0

Fast Moving company was excellent! They unloaded my truck super fast without any damages.

ELISHA S.  |  First Impressions 
Clasificación:
5.0

Always kind and helpful.

Darlene T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Maggie M.  |  First Impressions 
Clasificación:
5.0

Servicio al cliente de excelencia. Sales associate had me in and out in a timely manner.

darren E. 
Clasificación:
5.0

Thanks Victoria for providing great customer service.

carroline F. 
Clasificación:
5.0

The attendant was very nice and helpful. The truck had 133k plus on the odometer and needs work. The transmission did not seem to be shifting properly. Overall I didn't trust the truck. Since it was local driving I tolerated the issues. On the plus side I thought that the facility was nice.

Jose G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Talisha T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa H. 
Clasificación:
5.0

My service rep, Victoria, was knowledgeable and efficient and friendly...no improvement needed. thanks

Frances D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney B.  |  Overall Experience 
Clasificación:
1.0

I have used U-Haul for my moving and storage needs many times over the years, but no longer after this experience!! Worst service experience I've ever had! I will never use U-Haul again for anything. The ridiculous fees they charge if you are one day past the due date and the service the staff provides are unacceptable. I was never more than 2-3 days past my due date, because my life as most people is very busy. But I came to my unit and a lock was on my unit. So I drove 30 minutes to my unit to grab a few items for my son only to find I was locked out. When paying $115 for a tiny 7x10 unit, I should be able to access it when I need to! I was yelled at, cussed at and hung up on by the manager at the I26 location when I called to discuss the situation. 8 months at this facility and nothing but issues! Could never get in touch with anyone. Even the reps at the 800 customer service number are not the friendliest. I'm DONE with U-Haul! There are too many other companies that are better priced and believe in good customer service.

Sherri O.  |  Overall Experience 
Clasificación:
5.0

Keep Victoria at all cost, she's awesome !!

Brandy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG A. 
Clasificación:
5.0

Online messed up My Reservation...but they gave me a free month storage thou I appreciate that a lot

Gloria R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PALMER G. 
Clasificación:
5.0

Nothing currently. It seems Uhaul has improved its performance over recent years.

DAVID T. 
Clasificación:
1.0

Our storage unit was on the second floor. There were multiple times we had issues with the elevator opening and closing and even moving when the buttons were selected. *We were unable to get in touch with the office by phone during the time we had to unit. We were also unable to contact the office to close out the account. Even the customer service line was unable to get in touch with anyone in the building to notify them that we cleared the unit. * Customer service notated in the account that we moved out and that would be enough since no one was able to reach the office. I received multiple calls and emails regarding the account being past due before receiving this survey. Even today I was unable to reach anyone at the office to discuss this matter. I will be back in Columbia in a few weeks and I would like to speak to the manager about this matter.

Tonia G.  |  Overall Experience 
Clasificación:
3.0

Thanks for the memories.

SHARON S.  |  Overall Experience 
Clasificación:
3.0

When I initially went to the office no one was in office, this was around 430p on 2/21/22. I waited until 440p and no one showed up, the store was empty. I called out for someone and even called the store phone and no one still came to assist.. I then decided to leave and come back around 630p and someone was then there to assist..

DeAnna J.  |  First Impressions 
Clasificación:
3.0

Have vehicle available at facility that I called and where my goods were stored. That said, Melvin was outstanding and I appreciated all his efforts to make my move a smooth experience.

RANDY H. 
Clasificación:
5.0

Move in date : 2/19/22.

Pauline e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LE Z. 
Clasificación:
5.0

Gracias

Dayna W.  |  Overall Experience 
Clasificación:
4.0

Computer system had issues and had to restart several times

ELIZABETH L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Janel B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sydni H.  |  Overall Experience 
Clasificación:
5.0

Was excellent, the employee was very helpful and knowledgeable

PHILIP M. 
Clasificación:
5.0

Should be 24 hour access without paying extra

vernon s.  |  First Impressions 
Clasificación:
5.0

Very knowledgeable representative. No negative comments.

CHARLES C. 
Clasificación:
3.0

The problem with the vehicle I rented was disturbing because upon starting the truck the engine was extremely loud. We realized that the vehicle was missing the catalytic converter. The worker came out to listen to the engine but he said that the sound was normal. I have rented U-Haul before and I have not heard one in such poor state

ANGELA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACEY F.  |  First Impressions 
Clasificación:
5.0

Staff was knowledgeable and courteous.

Davis P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIDGETT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

VALERIE R. 
Clasificación:
4.0

I thought it was dangerous to rent a vehicle that had a "Service Tire Monitor" warning. The van should most definitely be serviced before it's rented again.

Lisa F. 
Clasificación:
5.0

I paid in advance and actually did not pick up until a couple hours later. They would not allow a grace period which sucks. That is the only complaint that I have. Everything else was great.

SANDRA W. 
Clasificación:
2.0

When I first came to that location on Fernandina road Great manager she always looked out I paid my storage on time because I'm on a budget I'm disabled this new lady comes in and nickled and dime me to death true enough I know the pandemic isn't the greatest place to be in at this point in time in life but business is business and she was all about business and wasn't given any breaks I make a payment if I had a balance I got charged more than what I paid so I had to leave and the young man that she has working for her is dumber than a bag of rocks couldn't take payments for accounts that's in the hole because the manager wasn't there came there several times to make payments he couldn't take the payment because of the fact that I spoke with the manager and she didn't relay the message to him needs to be a dialogue between manager and employee she needs to trust him to do his job and he needs to know his job with that being said that's why I left the facilities have a good day.

Bryce F.  |  Overall Experience 
Clasificación:
1.0

I put too much gas in the uhaul and y'all money hungry asses still charged me for the 1 mile I went over bringing it back. Run me my money back for that extra gas or go suck the gas out the uhaul so I can put it in my car. Gas too high to be playing with y'all like that fr!

Regina Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Demarcus K. 
Clasificación:
3.0

The guy at the counter was nice

TYLER N. 
Clasificación:
5.0

What you do is better for me

WADE I. 
Clasificación:
2.0

I stored everything for 18 months. When I moved my belongings out of the unit, I found that the roof had leaked and some things were ruined. I filed a claim but haven't been able to speak to anyone about it for weeks. Even if they don't intend to compensate me, I feel they should tell me. I spent $1,800. at that facility.

Kathryn H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theodore P.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Desmond M. 
Clasificación:
3.0

Na

Rosana F. 
Clasificación:
5.0

Enjoy the service

JOHANNA P. 
Clasificación:
3.0

El cliente no dejó un comentario.

APRIL J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES S. 
Clasificación:
5.0

Just wanted to say that the manager was helpful and efficient. She was great!

TIMOTHY E. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARCOS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey S.  |  Overall Experience 
Clasificación:
5.0

The people working there are very pleasant and helpful. They went above and beyond to help me when I had a very difficult situation. I would use that storage facility again for sure!

corey b.  |  Overall Experience 
Clasificación:
1.0

I was told I would have to leave my personal vehicle registration with them if I wanted to rent the pickup truck. Then when I came back to return the truck not only did they leave after assuring me they would be there, but they held on to my registration for a full day without my consent. This whole place is illegal and unhelpful. Would not recommend.

Cadeedra K. 
Clasificación:
5.0

Everything went fine no issues people were very helots down friendly

VINCENT B. 
Clasificación:
4.0

Management has definitely improved over the last couple of years. Like a different place. Professional and bookkeeping problems were fixed.

SHAWN R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

WENDY L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gwyn W.  |  First Impressions 
Clasificación:
5.0

Both people working were over the top friendly and helpful!! Couldn't have asked for a better crew to help me after a 1200 mile drive! They really went above and beyond!

corey B. 
Clasificación:
5.0

The associate was so helpful and friendly!!! He made returning the equipment a breeze! ¡Gracias!

Elizabeth L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thelka B.  |  First Impressions 
Clasificación:
3.0

I am very disappointed in my most recent UHAUL truck rental experience. Overall, everything was going well until I returned the truck. The guy working at the facility overcharged me. He charged me a $25 cleaning fee because some mud was on the floor of the driver's side due to the constant rain during my rental period. Additionally, he charged me for a dolly that was already on the truck when I rented it and I didn't use it. I felt as if he was trying to overcharge me unnecessarily. He didn't discuss any of these charges with me and had I not reviewed my receipt I wouldn't have known anything about the additional fees. Poor experience - last time renting at this location.

PAMELA D. 
Clasificación:
5.0

Great place for storage, will highly use you again, thanks

Acquanetta G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Herhighness W.  |  First Impressions 
Clasificación:
5.0

There was some little trash behind the seats of our Uhaul that we cleaned ourselves. But other than that, it was mostly clean.

AARON B. 
Clasificación:
5.0

Great experience.

ZELLA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawayne S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Courtnie S.  |  Overall Experience 
Clasificación:
3.0

My reservation was for Broad River Rd. When I arrived, I was told it was transferred to Fernandina Rd. None of the card info was at Fernandina, so I had to contact my grandson to get his info again. I gave it to the desk clerk. He had to refresh his computer⁸, so I had to call my grandson again to get his info. It was a hassel!

JOHN M. 
Clasificación:
3.0

My unit was in building D. The hall My unit was in was very dark and had a burnt out light. Since there aren't lights in the units, it was pitch black in my unit and I had to use the flashlight on my phone to look around. There needs to be more lighting and maintenance of ones that burn out. There were too many rent increases that occur every year and a half or so. Otherwise, my belongings were kept safe and I appreciate not having to worry about my things being stolen.

Kara R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GLADDY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BETTY E. 
Clasificación:
5.0

Nada

HENRY J. 
Clasificación:
5.0

The entire staff super sweet. Very customer service friendly and accommodating. I even went back the next week for the same service as I needed additional movingstorage.

Ava L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

shanika b.  |  First Impressions 
Clasificación:
1.0

Shortages in the radio Would not pull a HIII at all Need a alinement all over the road

DELPHINE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

LATORI S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara V. 
Clasificación:
3.0

I been gone long before 9/29

Carlton A.  |  Overall Experience 
Clasificación:
3.0

The staff is great, trucks are clean. Pricing sucks. $19.95 + mileage turned into $77, for a pickup. I could have rented a truck from Enterprise for the day for that amount. I know it's technically not “misleading” as the “fine print after the asterisk explains this”, but why advertise as $19.95 when it's only that much if you don't actually drive it at all? Also had to leave my credit card with the desk attendant as “policy” for a local rental because I don't have a military ID or passport? Never had to do this before either.

Amber V. 
Clasificación:
1.0

Your policy of copying my driver license and then holding my car registration as collateral is ridiculous. That gives you all the information you need to steal my identity and even sell my car online. When your employee asked for my registration or passport to hold while I had the van, I was shocked. That can't even be legal. Then he wanted the name and phone number of a second contact. So I gave him a made up number and name. Way too much of my private information just to drive a van for a couple of hours. Also, you charge 89 cents a mile and then expect me to pay for gas too. And you make me pay for mileage up front when who knows how many miles they are going. This is a horrible and unethical way to do business. I will never, ever be your customer (victim) again.

Susan S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Frankie R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben T. 
Clasificación:
5.0

U-Haul is the BEST.

SRINIVAS B. 
Clasificación:
3.0

Better customer experience -- young guy at the counter mumbled during our entire conversation...

NEAL T. 
Clasificación:
5.0

Happy customer

DERICK S. 
Clasificación:
5.0

There was an issue with my unit, but the sales person gave me a bigger unit (only unit available) with one month free to even out the cost

Keri K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MAUREEN F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tierra R. 
Clasificación:
5.0

El cliente no dejó un comentario.

VANN D. 
Clasificación:
5.0

Sylvester was great, polite and knowledgeable.

BEVERLY S.  |  Overall Experience 
Clasificación:
5.0

Breanna was great to work with - very helpful! Great customer experience at this location.

JESSICA B. 
Clasificación:
5.0

I've used uhaul numerous times. Great company!

JUNE R. 
Clasificación:
4.0

Would like to have 1st. Floor

JAMES H.  |  First Impressions 
Clasificación:
1.0

We were inaccurately charged. The truck was dirty in the cab and back too. We swept it prior to returning it and gas was at 1/2 a tank, but they claimed it was at or near 1/4 tank. Also truck pick up was at one location and moved last minute without notice. Had to drive out of way to pick up truck and then was of course still charged for mileage from new location to residence. Original location was 3 miles from house and where we had to pick it up was 15min away. All of this seems off and we will not be back. We were charged double what we were supposed to be charged and they had so many fees attached. So that's fine that will be the last time your company overcharges us. We will not be back and will notify anyone who is moving to also use another company. This was the worst experience we have ever had and we have been using Uhaul for years, but again you want to charge us $300 when we were supposed to be charged $150 then we will not be back.

BRITTEN S. 
Clasificación:
5.0

Great experience!

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Terry K. 
Clasificación:
5.0

We were charged for another day after I called and asked for an extension. I was told I could bring the truck back when we were done no later then close of business and we couldn't be charged.

KRISTIN H. 
Clasificación:
1.0

I usually don't have a problem at all when I rent a vehicle from Uhaul, but I did this time! Right after I walked in, I was sort of greeted with a bit of an attitude. Then, there wasn't really much small talk or how are you today? Nothing! I really felt unwelcomed by Breanna...I was also told that I would need to leave a passport or my vehicle registration with her while I rented the Uhaul Pick Up Truck! I was like, my son- in-law will be driving my vehicle so he's going to need that on him. I also told her I no longer have a valid passport...I asked her if there was anything else I could leave with her...for the assurance! 樂 Like having my debit Mastercard on file wasn't enough!  Anyway, she mentioned that she would be able to hold a valid credit card until I brought their vehicle back. 樂 After handing it to her, I noticed a form attached to the plastic shield window in front of me. I began to read about the assurance policy. It did mention that the location I was renting from required assurance from ccustomers, but here's the thing...on that form it mentioned about 5 other things that could be given for assurance other than a credit card, passport, or vehicle registration! On the form it also mentioned that a residential lease agreement could be used. When I said, "oh...it says here that I can use my lease also. She told me "no because that's just a piece of paper!!!"  I said, well it says right here on the form that it would be a valid form of meaningful assurance! She still said, no." So I took a screenshot of the form to follow up with that later! Overall, it was a pretty cool experience at this location, but excellent customer service is really important to me and it just wasn't shown...

THERESA C. 
Clasificación:
4.0

I was a little worried, because reaching someone to close out was hard. I'm not in town and had to communicate by phone but everything worked out fine in the end. Thanks you to the staff and manager at my unit.

Valvita D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AMBER E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICIA M. 
Clasificación:
4.0

Communication/Listening

THEODORE S. 
Clasificación:
5.0

Quick and easy process. All questions I asked where answered and well explained. First time renting a uhaul and will definitely return if needed!

CHAMPAYNE S. 
Clasificación:
3.0

El cliente no dejó un comentario.

SANDRA C. 
Clasificación:
5.0

This was my second rental and fixing to do a third and final move this month. Both times I had excellent customer service from two different gentlemen. Very courteous and fast!

BRENDA S. 
Clasificación:
5.0

n/a

ANTHONY N. 
Clasificación:
5.0

Perfect experience. Rented a pickup for 1 day and 200 miles to run down to Augusta to grab some furniture. The wife was with me, so reliability was super important. The truck was flawless. Thank you for the great experience.

JAMES W. 
Clasificación:
5.0

Super great experience

Gary P.  |  Overall Experience 
Clasificación:
5.0

The staff was friendly and accommodating, plus I loved the fact that there was an elevator.

BEVERLY S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Aureia H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

bri s.  |  First Impressions 
Clasificación:
5.0

I couldn't ask for any better service!

Kathy S.  |  First Impressions 
Clasificación:
3.0

Had to bring my furniture down from the third floor by walking Dow the stairs

Helen R.  |  Overall Experience 
Clasificación:
5.0

This particular facility and GM Sky I had no problems with. She was professional and went above and beyond to correct the error in the system.

Shakira Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PAULA H.  |  Overall Experience 
Clasificación:
3.0

I had a climate controlled unit. I paid for insurance. My belongings developed mold that clearly came from a damp pipe. I was denied any coverage as they said it was from climate issues. Purchasing their insurance seems useless. And a climate-controlled unit shouldn't develop mold.

BEVERLY B.  |  Overall Experience 
Clasificación:
5.0

I moved into the facility in 2005 and still there in 2021. Now have two units. Always clean and secure. I highly recommend this facility.

DEBBIE R.  |  First Impressions 
Clasificación:
2.0

I moved out on the 12th, I was charged for the month on the 13th and have not been refunded. In addition, I had many antiques and specifically chose climate control. However, over half of my valuables were ruined due to mold, which was not present when I initially moved in. I was not offered a satisfactory resolution. Furthermore, when I cleaned out my unit, i documented a watery-orange substance had leaked into my unit from the adjacent unit. I have pictures of the mold damage. I'm just asking to have April refunded since I moved out on the 12th, before the monthly due date. I was a customer for years, I'm disappointed it has ended this way.

Kelly A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Darlene T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shamika J.  |  Overall Experience 
Clasificación:
5.0

Very pleased

Larry W.  |  Overall Experience 
Clasificación:
5.0

Emily was very helpful and professional. I would definitely tell everyone to go see her for your storage/ moving needs.

Shawna G.  |  First Impressions 
Clasificación:
5.0

Emily was friendly and very knowledgeable.

Darron M.  |  First Impressions 
Clasificación:
5.0

Great customer service. Emily was super!

Jaime G.  |  Overall Experience 
Clasificación:
5.0

She was super nice to me and very informative.

Antonio S.  |  First Impressions 
Clasificación:
5.0

Good customer service. Easy access.

Jaime G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LEO J.  |  Overall Experience 
Clasificación:
5.0

This staff of this place is super nice. She know what to do and try to help the customer. I definitely recommend this storage to my friends.

JAMES K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonita B.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service and Emily Duheme is a excellent store manager and i will they other people about this excellent u-haul facility

Victor A.  |  Overall Experience 
Clasificación:
5.0

The current manager Emily is awesome

Steve U.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Annette S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan R.  |  Overall Experience 
Clasificación:
5.0

Emily was incredibly kind, professional and helpful. She was great to work with!

Carolina Sunshine f.  |  First Impressions 
Clasificación:
2.0

Uhaul has not maintained this site, the building has leaked due to poor maintenance, water destroyed all my wedding photos and personal property that I tried to keep secure in a conditioned unit inside the building, uhaul refused to investigate the cause of the damage and left me with absolutely no information as to how anything happened and I was on my own to solve the mystery. I had my own insurance that refused to help because uhaul wouldn't investigate their own damages to how water got into interior unit. Photos are irreplaceable and this one hurt bad with zero customer service.

Billy M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tysheima M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUG R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARKELL B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark H.  |  First Impressions 
Clasificación:
5.0

It was a convenient and easy process with getting my uhaul from the mobile application. The staff was very friendly, patient, and helpful.

Curtiss Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shamika J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shamika J.  |  Overall Experience 
Clasificación:
5.0

Staff was very nice and helpful!

Samantha L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen T.  |  Overall Experience 
Clasificación:
3.0

Everything was great except where to park our RV. would like to have a larger space for loading and unloading. Other vehicles to close for safe reasons of not damaging my RV or someone elses.

Alvin S.  |  First Impressions 
Clasificación:
5.0

When I need another storage I will be back

DONALD D.  |  Overall Experience 
Clasificación:
5.0

An excellent experience !

KENNETH D.  |  Overall Experience 
Clasificación:
5.0

Great place for storage!

Dawna G.  |  Overall Experience 
Clasificación:
5.0

Very friendly kind helpful quick

Scott M.  |  First Impressions 
Clasificación:
5.0

Very friendly, quick, helpful.

Margie M.  |  First Impressions 
Clasificación:
5.0

The customer service was amazing. Both women that assisted me were so helpful. This was my first time ever needed a U-Haul and storage unit and that made everything very simple and easy.

Alexandra H.  |  First Impressions 
Clasificación:
1.0

Not sure what's going on at this location but the staff seems lost and angry. They are super unprofessional and difficult to work with.

Roxana G.  |  Overall Experience 
Clasificación:
5.0

I stored very expensive guitars and musical equipment at U-Haul and I-26 for just over two years. I never worried. Ms. Carter was a great store manager and the new team has very big shoes to fill!

Daniel C.  |  Overall Experience 
Clasificación:
5.0

Staff was great

Jonathan P.  |  First Impressions 
Clasificación:
5.0

The young lady that checked me in was patient and nice.

Christina P.  |  First Impressions 
Clasificación:
5.0

Always good to work with. Will use again if needed.

Brookdale Senior L.  |  Overall Experience 
Clasificación:
5.0

Debra was wonderful! Extremely helpful and easy to work with!

ALISIA C.  |  Overall Experience 
Clasificación:
5.0

Great service

Trena T.  |  Overall Experience 
Clasificación:
5.0

Deborah was great! She was friendly and helpful and I will recommend her facility to everyone and will use it again if I ever have a storage need. Thank you Deb.

Keithea B.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful

Jeanette C.  |  Overall Experience 
Clasificación:
5.0

Great staff. Highly recommended.

George M.  |  Overall Experience 
Clasificación:
5.0

I was lucky enough to have the same young man both when I registered in and out. I would trust him with my business anytime ! Training for a management position should be his next opportunity,

Paul A.  |  Overall Experience 
Clasificación:
1.0

This was the worst Experience with this facility that I had in the last 5 to 6 years

Keyshia M.  |  Overall Experience 
Clasificación:
5.0

Have had this unit to store items to help the needy since 2007. Thank you for your kindness for these many years.

REDEEMER LUTHERIAN C.  |  Overall Experience 
Clasificación:
5.0

Miss Carter runs a very efficient and secure storage site. She and her staff have amazing Customer Service. I have had nothing but a great experience with Miss Carter and crew!

Daniel C.  |  First Impressions 
Clasificación:
5.0

Matthew Shields was extremely professional, knowledgeable and helpful. I would definitely recommend his service at U-Haul to family & friends.

Cullen D.  |  First Impressions 
Clasificación:
1.0

The staff are great but the general manager Debra is super rude and not friendly at all. She hate her life and take it out of her customers. The owner of this place needs a better management.

OTMANE B.  |  Overall Experience 
Clasificación:
3.0

Na

Keyshia M.  |  First Impressions 
Clasificación:
1.0

Items in storage were completely filthy & covered in dirt & pollen. Customer service is a joke.

charity h.  |  Overall Experience 
Clasificación:
5.0

Deborah was awesome & personable as always! Didn't realize that she is the general manager until after she helped me. Matthew & Sheree was pleasant as well. Very nice crew.

MARKELL B.  |  First Impressions 
Clasificación:
1.0

Are storage rent was due on the 15 th of every month with a three day leeway for no additional cost for late fees. I understand that. We moved out on March 2 and was charged for the whole month. Awful

robb A.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff.

SAMUEL M.  |  First Impressions 
Clasificación:
5.0

I use the one on Fernandina Road Columbia SC, they were great.

FRANCES S.  |  Overall Experience 
Clasificación:
1.0

My unit was at facility on Assembly St & my unit was broken into. I believe it was a inside job. They falsely advertise security features they don't have & the door hinge on the outside & easy target.

Amelia C.  |  Overall Experience 
Clasificación:
4.0

Thanx!

Donald S.  |  Overall Experience 
Clasificación:
5.0

I rented for one year and always felt safe when visiting my unit.

Glenda S.  |  Overall Experience 
Clasificación:
2.0

Listen to the recorded calls I made. The last few weeks the customer service from the store manager (Deborah) was not great at all. The calls were always forwarded to the call center and no call back.

LOVELY N. P.  |  Overall Experience 
Clasificación:
5.0

Quentin was so helpful and kind. We had to extend the truck rental and I reserved the wrong size storage unit. Each time, the staff was very helpful!

Jessica F. | Reservación
Clasificación:
5.0

Awesome service

Shakelia S. | Reservación
Clasificación:
5.0

Quentin was awesome with helping with our move in.

charlene r. | Reservación
Clasificación:
5.0

T

Thomas F.  |  Overall Experience 
Clasificación:
4.0

Over all experience was good...... only used storage 3 months. Staff was always helpful if I needed help or had any questions.

CINDY W.  |  Overall Experience 
Clasificación:
4.0

overall the experience was great. staff was very helpful and knowledgeable and friendly. would certainly come back for any future needs

Ken W. | Reservación
Clasificación:
5.0

Deb was as nice as she could be. Also young gentleman was as sweet as he could be. AA. Sorry I don't know his name. and only way to know who I am talking about is that he was African American. bj

Barbara V.  |  Overall Experience 
Clasificación:
5.0

Facility convenient, well- maintained, and secure.

ROBIN D.  |  Overall Experience 
Clasificación:
5.0

Quinton was outstanding! He's always so professional yet he makes you feel like friend and not just a number or customer. He always goes the extra mile. He's a great asset to the company indeed!

Jamila M. | Reservación
Clasificación:
5.0

Great service.

Carol S. | Reservación
Clasificación:
5.0

I understand your reasoning for requiring people to use a lock that can not be cut. I had my own version of that type lock, it wasn't round SO HAD TO BUY ANOTHER. THAT IS STUPID. I SHOULD GET $ BACK

Dana R.  |  Overall Experience 
Clasificación:
4.0

Thank for your help in coming to my needs. It was a pleasure to rent from yall and thanks again for your business.

Michael B.  |  Overall Experience 
Clasificación:
3.0

Na

Keyshia M.  |  Overall Experience 
Clasificación:
3.0

Rent high, temp always outside of range that it’s guarenteed, I was storing a lot of high end electronics and guitars, for such a premium in rent I expect the climate control to be within range!

brittany w.  |  Overall Experience 
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