Customer Reviews for U-Haul Moving & Storage at I-17 & Deer Valley

5,106 reviews

21621 N 26th Ave   Phoenix, AZ 85027

(623) 580-4000

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(623) 580-4000

21621 N 26th Ave
Phoenix, AZ 85027

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
2.0

First of all this move has been very difficult for both me & my husband. We are Seniors so when you are not youthful anymore everything becomes exaggerated. We were very faithful to this particular U-Haul. We maintained storage for over 14 yrs & we were very happy with their service. So when it came to moving a most very different story. When we first asked about the cost of moving one way to the southern region of the US we were given a very expensive quote. Sorry but we will never pay somewhere between $8K to $10K for moving. Folks on a fixed income cannot do this. Then when it came time to pack we were given several of your products that we did not need. Also your dish cell kit was short several pieces, therefore we could not use. My husband took back several pieces of packing kits & the guy behind the counter was still in need of training. He told my husband he was still learning so he hoped that he was crediting our credit card properly. WE WERE NOT! We purchased $110 dollars worth of product but only received a $15.09 credit. UNACCEPTABLE!!!! We should have received at least $40 dollars back but NO. Then our 8 by 4 trailer was old & in bad condition. My husband should have never accepted that trailer. All we carried on the trailer were our clothes, dog kennel & bathroom necessities, nothing intensely heavy. Well to top off our long trip moving back home to where we were born & raised.....the left tire blew. The tire behind the drivers side. Tires blow & tires that originate from the hot heat of AZ yes. The bad part was were about an hour & a half from our destination and our tire blew right in the middle of nowhere. And we went through 5 agents for help & they were either just very new or were not properly trained. We were left stranded for 5 hrs with no water or food but some nice folks stopped & have us their water. It was after dark when help came & they told us that they were not given the correct directions. We were told that we were mapped wrong. So our tire got changed in the dark & one of your supervisors by the name of Theresa (I think) worked very hard to help us & she comped us a free room for the night & she told us to have dinner on U-Haul just save the receipts. Once we got to the hotel we were too tired to go eat but the room was nice and we passed out. Theresa was GREAT! She is a keeper. We appreciate all that she did to help us. We realize everyone was affected due to the pandemic & that good help is hard to find and people make mistakes but to leave a couple of Seniors stranded in the middle of rural Mississippi with health conditions was just WRONG. We will never ever use U-Haul ever again. You are not the same U-Haul we used to use and due to your crazy price gouging prices for renting a truck to haul our personals back to the south we had to use someone else which was a pain in the back. Theresa assured me that she was setting up a file for us so we could properly dispute or file claims for the wrong that was done to us. I do want our money back from the product my husband returned. That costed us over $110 & to bring back product and not get proper credit not to mention the prices you charge only to not credit us then sell that product all over again. That is horrible because we are on a fixed income. U-haul has greatly disappointed us & there is not really anything we can say or write. We just live in a different time. Folks represent shoddy product & they never keep their word anymore. Theresa was great & we hope she is honored for going above the call!

STEPHEN J. 
Rating:
4.0

Customer did not leave a comment.

MAKENZIE C. 
Rating:
4.0

Customer did not leave a comment.

DANE S. 
Rating:
5.0

Customer did not leave a comment.

Matthew J. 
Rating:
5.0

Customer did not leave a comment.

JEREMY H. 
Rating:
5.0

Customer did not leave a comment.

edgar w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL P. 
Rating:
5.0

Customer did not leave a comment.

RALPH S. 
Rating:
5.0

Customer did not leave a comment.

Yvonne L. 
Rating:
5.0

Everything was spot on! Everything!

Gary B.  |  Overall Experience 
Rating:
5.0

Roger, the gentleman that I had contact with, was wonderful, I could tell that he really loved his job, and gave me great customer service. I will recommend this Uhaul location to all of my friends and family.

Theresa L G. 
Rating:
5.0

Customer did not leave a comment.

GERALD B. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE C. 
Rating:
5.0

Very helpful

DAVID W. 
Rating:
5.0

Your computer system needs some love.

TIMOTHY O. 
Rating:
5.0

Customer did not leave a comment.

MARIUS F. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
4.0

Truck had issues but we made it safely to and from our location brakes are horrible noise in rear end

CHRISTINE H. 
Rating:
5.0

Thank you carlos excellent service and I forgot the wonderful lady I think she's the manager or should be .she was also very helpful. I got say I'm really impressed I haven't used uhaul in very long time . Great location great people and great service. I would drive the extra distance for a service like that . Thank you all very much for everything 🙏.

Falah A. 
Rating:
5.0

Customer did not leave a comment.

Michael S.  |  First Impressions 
Rating:
5.0

Everything from the rental to the Customer service was excellent!! The staff was amazing!! I suggest a raise for all of them good friendly people are hard to find!!

DORINDA M. 
Rating:
5.0

Truck was dirty. Windshield was dirty driver side window dirty, passenger side window dirty. Truck had bad speedometer was driving 45 mph and speedometer was telling me I was doing 25 mph, was doing 75 and speedometer was telling me I was doing 55 mph. Transmission was tacking out 4Ã-1000 before shifting down to 2000rpm.. but did get my property to its location. The engine run strong transmission not so good.

RENA G. 
Rating:
1.0

This location was great and helped me with my order. They were the third place I was sent as the other locations did not have the truck I needed even though it was booked a month prior. The second location had three incompetent people working(not) who made me stand in line for over 30 minutes before I got a call that said their location could not locate keys. I was sent to another location that did not have the truck I needed. Was given a much smaller one and had to rent another truck from Home Depot to finish the job. I paid 4xs more than I should have. I will never recommend uhaul again but this loc did a great job with the mess they were given.

THOMAS H. 
Rating:
5.0

Couldn't have asked for a better experience! Staff were professional and a pleasure to work with

JEFFERSON L. 
Rating:
4.0

Customer did not leave a comment.

LOYIS P. 
Rating:
5.0

Susie is amazing!!

Ann O. 
Rating:
5.0

Customer did not leave a comment.

DENNIS H. 
Rating:
5.0

I love this location. The manager is awesome. Quick efficient friendly, no waiting. I felt like my business was appreciated.

Beverly S. 
Rating:
5.0

Your customer service is excellent. All staff was very professional and friendly. Thanks for a great rental experience.

Gerald H. 
Rating:
5.0

Customer did not leave a comment.

DAVID O. 
Rating:
5.0

Customer did not leave a comment.

Barbara S. 
Rating:
5.0

Customer did not leave a comment.

Ken M. 
Rating:
4.0

Customer did not leave a comment.

Maribeth M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KELLY E. 
Rating:
5.0

Customer did not leave a comment.

Adam G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
5.0

Customer did not leave a comment.

KALLUM & Keesha W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Margaret M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES R. 
Rating:
4.0

Yes by the Highway.

MICHAEL K. 
Rating:
4.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

ROGER W P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NAFEEL A. 
Rating:
5.0

Customer did not leave a comment.

MARIBETH M. 
Rating:
5.0

Did not get the total picture for returning until I checked my phone. We had already dropped off rental when I started reading all the requirements. Suzie did a great job recommending what I might need.

BEVERLY S. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO A. 
Rating:
5.0

Customer did not leave a comment.

Dan K. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN G. 
Rating:
5.0

Customer did not leave a comment.

MANUEL A. 
Rating:
5.0

Customer did not leave a comment.

Madison A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebekah B. 
Rating:
4.0

Only complaint would be the restroom cleanliness. It was never clean.

Michelle K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrie V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Great people to work with.

Brenda & Jim S.  |  First Impressions 
Rating:
5.0

Nothing

Mark K. 
Rating:
5.0

Customer did not leave a comment.

Karen O. 
Rating:
4.0

The parking lot is a mess. No place for customers to park. Equipment (trailers and trucks) is all over the place, just “beached” anywhere. Drop off area shouldn't be used for cleaning the vehicles.

Doug B. 
Rating:
5.0

Nothing. Everyone was very helpful

Mark K. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
5.0

Have a direct line for items that I left in the Van so I can recover them.

Brian Z. 
Rating:
5.0

Customer did not leave a comment.

KEITH H. 
Rating:
5.0

Customer did not leave a comment.

Isaac V. 
Rating:
5.0

We have lived in the valley since 2007 & now we are moving back home to the south. While residing here for the past 14 yrs we have used this facility on a constant basis and the place has always been clean & the staff very friendly.

ELIZABETH J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONIQUE Q. 
Rating:
5.0

Very professional, friendly, and detailed!

MELISSA R. 
Rating:
5.0

Joseph was great.

Todd H. 
Rating:
5.0

Customer did not leave a comment.

MARJORIE ANN S. 
Rating:
5.0

Very clean and professional,reserving equipment was very easy

David C. 
Rating:
1.0

I was (charged twice) for trailer rental .... In addition the wiring for lights etc on my car done by (U-Haul) ..... caused a short circuit .... from a pinched wire (routed incorrectly) which caused the insulation on the wire to melt exposing (metal to metal) causing a short circuit, because a (20 amp fuse) was installed by (U-Haul) which should have been a (12 amp) the system took a lot of heat before it melted the wire insulation and cause the short circuit, that could have caused a (fire) in my car, worst senario, l could have been killed, when a fire starts, anything can happen. My car is a 2014 Kia Rio, the receiver hitch that (U-Haul) installed, has the small square opening, because it is a small car, at (U-Haul) where l rented a trail (10/28/21) on 26th Av and Deer Valley in Phoenix, the heavy adapter (U-Haul) sold me initially back in California, l have moved to Phoenix, plus the (wrong) lift hitch (coupler) recommended to me at Deer Valley, put so much weight on my small car's (frame) that in time it would have (bent) the (frame) on my car and l would never be able to use a trailer hitch again. I am strongly considering a lawsuit against U-Haul for endangering public safety and potential damage to my car.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Tara S. 
Rating:
5.0

No

ROGER W P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Calvin W. 
Rating:
5.0

Susie was awesome. Great customer service and great energy.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
4.0

Customer did not leave a comment.

polly b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AIMEE M. 
Rating:
5.0

Very helpful staff

ELLA THERESA S. 
Rating:
5.0

Improve the customer parking layout and relocate the display merchandise in the lobby so as to not block access to the service counter

John R. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Excellent customer service-shout out to Suzie who is always helpful and has a smile

CHESTER R. 
Rating:
5.0

Everything was great! Thanks!

jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Thank You Roger

David R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sam J. 
Rating:
5.0

Customer did not leave a comment.

Jack E. 
Rating:
5.0

I was helped by Susie Fletcher through out the process and it was such pleasure to meet a truly caring and competent individual. I really appreciate what she did to help me to make the burden of moving just a bit easier

Shahram H. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

JORDAN E. 
Rating:
5.0

Customer did not leave a comment.

Art T. 
Rating:
5.0

Customer did not leave a comment.

Rhonda J. 
Rating:
5.0

was very happy with u-haul

Denise W. 
Rating:
5.0

Customer did not leave a comment.

SANDRA B. 
Rating:
5.0

Customer did not leave a comment.

Donald D. 
Rating:
5.0

Customer did not leave a comment.

KIM O. 
Rating:
5.0

I am a long time customer, and very satisfied with the service and customer care I always receive.

Jose R. 
Rating:
5.0

Customer did not leave a comment.

Nathan R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori D. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Friendly and efficient all around. Best UHaul center around for sure!

Eric A. 
Rating:
5.0

Always a vehicle available for my needs of moving.

FRANCES M. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

Customer did not leave a comment.

Tierra B. 
Rating:
5.0

Everyone was pleasant and helpful.

DELORIS H. 
Rating:
5.0

Can't remember the ladies name but she has taken care of me a few times before and every time she has, I'm in and out!! She's great!! Sorry don't want to guess a name and have it wrong, but you should be able to figure out who it was!!

William S. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Laurie A. 
Rating:
5.0

Customer did not leave a comment.

david O. 
Rating:
5.0

Customer did not leave a comment.

Azariah L. 
Rating:
5.0

2nd time in 2 weeks. Very happy with this location and it's staff

ROGER G. 
Rating:
5.0

Customer did not leave a comment.

Luis N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond R. 
Rating:
4.0

Customer did not leave a comment.

david m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

keith W. 
Rating:
5.0

Customer did not leave a comment.

Ronald W. 
Rating:
5.0

Great service!

Ryan F. 
Rating:
5.0

Customer did not leave a comment.

Theresa G.  |  Online Move In 
Rating:
4.0

Very small parking lot mostly covered with u-haul vehicles difficult to get a vehicle with a trailer back to access doors, as building cannot be circled dead ends at the back. No space to turn around had to park in u-haul trailer area and haul goods over a 100 yards just to get to door. Empty lot next door to location perhaps should be acquired for more access.

Timothy W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mark K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark K.  |  Online Move In 
Rating:
5.0

Everyone at this Uhaul location was exceptionally friendly and professional! The manager always remembered me and greeted me courteously. I felt incredibly comfortable that my property was secure due to this. The familiarity made me comfortable that if an issue arose I could rely on the manager to resolve it.

Steven R.  |  Overall Experience 
Rating:
5.0

Amazing staff ✅🤗

christina p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Timothy W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon A.  |  First Impressions 
Rating:
4.0

$30 late fees for paying a day late is really high!

ANNETTE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TENISHA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEigha H.  |  Overall Experience 
Rating:
4.0

When moving out of my unit one of the storage boxes had standing water on it. No other property was affected

Theresa M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shane B.  |  First Impressions 
Rating:
2.0

None

MICHAEL L.  |  First Impressions 
Rating:
5.0

The girls at the front desk were so helpful and super nice! Very good customer service!

April A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paula H.  |  First Impressions 
Rating:
5.0

My overall moving experience with U-Haul has been a nightmare. The staff at this storage were very helpful- especially SUSIE FLETCHER. This woman was able to straighten out our BILLING CHARGES, our TRUCK RETURN, and CANCELLATION of movers who were no longer needed. This woman deserves A BIG RAISE!

Kathy A.  |  First Impressions 
Rating:
5.0

Uhaul is more expensive but you get what you pay for

James H.  |  First Impressions 
Rating:
4.0

Uhaul reps were awesome.

Christina S.  |  First Impressions 
Rating:
5.0

Customer service was great..

thurston, curtis w.  |  First Impressions 
Rating:
5.0

I had a little trouble getting into the building but your manager came right over to help. Everything went smoothly. Thank you.

Kristy H.  |  Online Move In 
Rating:
5.0

Consultant was professional, knowledgable, and of course friendly, courteous, and easy to work with. Definitely knew his product.

john l.  |  First Impressions 
Rating:
5.0

I am very pleased with the staff and the facility. Very top notch. I am glad I came here.

Charles N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ryan f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard T.  |  First Impressions 
Rating:
4.0

24 hour access to the units would excellent

Luis N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kristen F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christine G.  |  First Impressions 
Rating:
4.0

Only complaint was the bathroom in the storage area was very dirty. The workers were very helpful.

Michelle K.  |  First Impressions 
Rating:
5.0

Michelle was very professional and helpful

John P.  |  First Impressions 
Rating:
4.0

Would give 5 but feel price could be a little lower per month,but over all pleased

Christian Y.  |  First Impressions 
Rating:
1.0

This is a pandemic, as per requirement on the door all people to were be wearing masks, NO and I mean NO employee had a mask or face covering on. If I get sick I hold uhaul liable.

WILLIAM L.  |  First Impressions 
Rating:
5.0

Chance was fantastic. He was helpful and patient with me as I figured things out. If he's not already the manager, he should be. He helped the other employees and knew how to answer all of their questions without making them feel stupid. That's so important. Anyway, great job and thank you!

Robynne M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHEAL D.  |  First Impressions 
Rating:
5.0

The staff person that assisted me was such joy! She made my visit an enjoyable one. She was courteous, friendly and fast, but took the time to take me to the unit and run thourgh the procedures. The I17 & Deer Vally store is awesome. People make the difference! Thanks U-Haul.

Debra Y.  |  First Impressions 
Rating:
5.0

First and foremost my interactions with two staff members was fantastic. The gentleman that checked me in and returned my rental trailer was very helpful. The other was Tiffany who showed me to the storage locker was fantastic!! I can tell she enjoys her job and she was very helpful. She is a great employee and really highlighted my experience. As for the facility a have two comments. One, there were no garbage cans that I could find to discard trash. Secondly, I need help removing a larger item from my trailer and requested some help to which I was told " Because of company liability reasons we cannot touch customers items". As a company I get it, but where does customer service begin and liability ends. My suggestion would be to have a waiver for customers to sign that may need assistance if they're loading and unloading by themselves.

KEVIN W.  |  First Impressions 
Rating:
4.0

Felt like a rat in a maze Seems like numbers could have been put differently so easier to locate

Elizabeth M.  |  First Impressions 
Rating:
4.0

everything went great---afterhours was ok but would of liked 24hr access but can work around that-so overall I was happy with the service

Lynne D.  |  First Impressions 
Rating:
5.0

The lady that helped me was awesome!

Linda N.  |  First Impressions 
Rating:
5.0

Very helpful

Amy S.  |  First Impressions 
Rating:
5.0

Whole move went very smoothly.

Ruth W.  |  First Impressions 
Rating:
5.0

No feedback

maria j.  |  First Impressions 
Rating:
5.0

The staff here is really great.... always willing to help out.... the storage facility is always clean and units are perfect.... They are busy but will always go out of their way to help .

Barbara B.  |  First Impressions 
No reviews have been submitted for this location.

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