El cliente no dejó un comentario.Latasha H. | First Impressions
Customer Reviews for U-Haul Moving & Storage at I-17 & Deer Valley
Phoenix, AZ 85027
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
First of all, my name is not Christina, I have no idea how he got that from Athena. My name. He it says it on my ID as well. Other than that everything went well.Athena s. | First Impressions
Roger was so amazing at reassuring me about pulling my 1st trailer . He was professional but went above and beyond in every way !!!Susan T.
Uhaul needs to utilize a policy where the gas tank is full upon pick up and must be returned full upon pickup. Especially with gas prices so high. When we pick up with only 1/2 a tank and have to fill up the tank to make it to our destination safely, but only use 1/4 Uhaul gets free gas from the renter when we drop off. That's unfair.david B.
The truck I had reserved was ready on-time. The employee I dealt with at the store was professional, courteous, and helpful. It was a positive experience and I would rent from that location again in the future.Dan M.
The lead team member is always prompt about taking care of customers.Kellen E. | Overall Experience
Wash the windshield once in a while.Donny F.
El cliente no dejó un comentario.Richard B.
The truck was clean and perfect for what I needed. I wouldn't change a thing.Parker F.
El cliente no dejó un comentario.Jesse V.
El cliente no dejó un comentario.Jacob E. | First Impressions
El cliente no dejó un comentario.ROBERT R.
El cliente no dejó un comentario.Luis J.
Friendly people and excellent service.Thelma Y.
Gave us a truck with no Gas and expected us to return the truck with a quarter tankDaniel U.
El cliente no dejó un comentario.Nebojsa K.
El cliente no dejó un comentario.MARIUS F.
El cliente no dejó un comentario.Jay D.
Very fast pick-up and drop off. Will definitely rent there again.Steve E.
El cliente no dejó un comentario.Arnau R.
El cliente no dejó un comentario.Scott R.
Everyone very friendly and helpful, facility is kept clean🙂Mary M. | Overall Experience
Folks are always kind and helpful at this location. It is my favorite U-Haul to use.Michael F.
Make sure there is a trailer available at the original pick up location so I don't have to drive far out to go grab a trailer.Nathan M.
El cliente no dejó un comentario.Miles S.
El cliente no dejó un comentario.George B.
The website appeared to go down while I was attempting to complete the move in process. No error messages were given, just a spinner for a while then the spinner would stop. I was on an iPhone at the time.William R. | Online Move In
El cliente no dejó un comentario.Joey B.
El cliente no dejó un comentario.Matthew O.
El cliente no dejó un comentario.Carlos L.
El cliente no dejó un comentario.Brandon U.
When I picked the truck up, there was 1/8 tank of gas. The sales girl said she put a $25 credit if I returned the truck with 1/4 tank. Basically Uhaul wants me to buy 1/8 tank of gas for $25. I told the sales girl it is very difficult to gage 1/4. I would rather to have a full tank and return with a full tank. Then she said â€œjust return with gas above 1/8, they would charge.â€ However I was charged, because it was slightly below 1/4. What a gimmick!chengxin Y.
El cliente no dejó un comentario.Craig F.
El cliente no dejó un comentario.Zenobia D.
El cliente no dejó un comentario.Raymond R.
El cliente no dejó un comentario.Paula M.
El cliente no dejó un comentario.Karl M.
El cliente no dejó un comentario.Isaac R. | First Impressions
The staff is fantastic! Thank you for your kindness.Margaret D.
There was a very nice credit card machine sitting there. And the gentleman said that unfortunately it doesn't always work. This location should be getting enough business that management should look into getting that fixed for those guys. Other than that the gentleman was very accommodating.Laura L.
Great fully by having carts to move boxes and items to the storage that were super helpful.Isaac R.
El cliente no dejó un comentario.HERIBERTO V. | First Impressions
It was busy and I had to wait 10 minutes to get to staff, but staff was friendly and professional and handled the crowd very well.Brian B.
El cliente no dejó un comentario.William K.
Your mover/unloader service is awful. Tried to show up 4 hours late and the person who answers their phone was beyond rudeBuffy P.
Dealt with frustrating system failures that held back my trip for a few hours, but it was no fault of the staff, and Susie was incredible with helping avoid any further delays. She really went above and beyond, and I appreciate her skill in maneuvering an unfortunate and problematic situation.Andrew W.
Ryan was fantastic and saved me time on the check in and check out process. Made it a fun and efficient experience during both interactionsbret R.
El cliente no dejó un comentario.yvonne F.
El cliente no dejó un comentario.David P.
El cliente no dejó un comentario.Carl S.
Susie was great. She was knowledgeable, friendly and kind. She was very efficient on Salter RoadGloria B. | Overall Experience
quick and easy. no hassle.Andrea M.
Best service ever thanksAHMED K.
That trailer needs a hitch jackDavid P.
Great experience - Staff was friendly and helpful.GREG R.
El cliente no dejó un comentario.Douglas D.
El cliente no dejó un comentario.ben C.
El cliente no dejó un comentario.DONALD R.
Nothing.. Everything was fantastic!Shanna W.
El cliente no dejó un comentario.Angela W.
Good Jobdavid W.
I won't recommend U-Haul to anyone.Jackie F.
The young man that helped us, I believe his name was Ryan, was SO kind. He was friendly, helpful, and made us feel welcome and comfortable. Because of him specifically it was our best Uhaul visit. ¡Gracias!Jeremy P.
El cliente no dejó un comentario.Barry L.
El cliente no dejó un comentario.Peter M.
El cliente no dejó un comentario.Adam T.
Your employee, Ryan, was extremely helpful and personable. It was refreshing to meet someone who seems to actually enjoy their job!Barbara D.
Everything was great. Simple, price was as advertised and drop off was easy and fast.Ryan F.
El cliente no dejó un comentario.MINNIE A. | Overall Experience
Concerned about the mileage of your cargo vans. I drove 30 miles to pickup/deliver two small pieces of furniture and needed to put 5 gallons of gas to get the van back to 7/8 tank. Do these cans really just get 6 miles to the gallon? That sounds amazingly impossible. It cost more in gas to drive 30 miles than it did to rent the van for 90-min.Ken S.
After complaining about the AC we were not offered any compensationPatty C.
Help with lights for trailor.Russ C.
You guys were awesome! My friends son broke down on the way to Sunset Point. Last minute on a Saturday morning I was able to grab a car trailer in 5 minutes and go get him. We had the car home before the tow company ever called back.Christopher M.
El cliente no dejó un comentario.Ted T.
No rental moving blankets in stock.Melissa M.
Had 3 separate pick up locations and then got a truck with no AC will stick with budget next timeMichael H.
Mr. Hileman did a swell job serving us.STEVAN O.
El cliente no dejó un comentario.KIMBERLY M. | Overall Experience
I loved almost everything about keeping my stuff here. The pros: alarmed units, coded access entry to the building, carts!, an area where someone else's trash could become your treasure or vice versa, very friendly/helpful staff (so friendly, in fact, that I felt bad to move out!), climate controlled and indoor options, proactive pest control, free (used) cardboard, a drive up loading dock so you don't have to lift heavy things into or out of a truck, regular car parking spots, etc. Just a few cons: out of my price range (I only stayed a month), no dumpster for customer use, no trash cans inside. Those are the only things I'd change!ericka m. | Overall Experience
Susie, in the office, was a fantastic help!!!! Actually all of the employees at this location were excellent!RUTHIE S. | Overall Experience
We we were treated horrible horribly they said awful things about us and we never had any problem we paid a rent ahead of time I said we lived in the storage unit that's a bunch of lies I was locked out of the storage we couldn't get in there after hours after the office was closed because they said people complain about us I have no problem with anybody I rented from store up from U-Haul for many years on 19th avenue and Bell road Phoenix Arizona the manager's name is Keith very nice man very not a problem with him at all I mean very respectful it was very respectful this place here I'd never go back to the U-Haul on -17th and Deer valley manager's name at the i-17 in Deer valley the manager's name is Roger Garcia very rude two of the employees very rude to us I would never ever go back to that one there and I'll let people know that that's not a very nice place at one one time before we moved out we they locked the doors our keys was in there we didn't have no way to get back in our unit was open and nobody would give us a call back the support that I talked to on the phone from U-Haul it wasn't her fault she was very very nice the managers were not answer the phone we got a way to get into locker lock our unit and get our keys but they're very rude people there you know I don't I don't need to be slandered and and put down and embarrassed because we have storage there and my grandkids was out there eating crackers I mean it's just not a very nice placeROSE J. | Overall Experience
El cliente no dejó un comentario.KEVIN P.
El cliente no dejó un comentario.Jeff H.
I had a great experience and everything was smooth and easy.Nathan S.
El cliente no dejó un comentario.Michele H.
I can tell you need to upgrade your softwareISRAEL S. | First Impressions
El cliente no dejó un comentario.raheem m. | First Impressions
El cliente no dejó un comentario.Debi E.
El cliente no dejó un comentario.christina P.
El cliente no dejó un comentario.Susan M.
Great staff, good equipmentDavid V.
El cliente no dejó un comentario.SUSAN M.
So helpful and always on top of it. Love this team at this locationkaleigh h. | Overall Experience
The a/c did not work in the truck. Weather was 113 degrees. Also lights did not work in cargo area after 20 minutes.Stephanie T.
El cliente no dejó un comentario.Bobby L.
Multiple broken items. Looks like U-boxes were jumbled badly in transportJason K.
Excellent serviceSaudi U.
El cliente no dejó un comentario.Jay M.
El cliente no dejó un comentario.Patrick C.
Best people with amazing caring customer service!!!! Susie makes the Sunlight of the Spirit come alive at this uhaul!!!!! Go to this uhaul and they will treat you like you are part of a great family!!!!Monica R. | Overall Experience
El cliente no dejó un comentario.Scott A. | Online Move In
Just seems like the trailer was little worn out Pulled little roughMarcin L.
El cliente no dejó un comentario.ben L.
This location has amazing people working there and I am sad that it will no longer be our closest location! Ryan H. is always especially kind and helpful, even with tricky situations he is accommodating and knowledgeable!! Patrick was a great help when we were returning our truck as well!! Thank you to your whole team!Terry W.
Great Job HeDavid L.
GEneral Manager is awesome and very accommodating. Extraordinario servicio al clienteSteven C.
El cliente no dejó un comentario.Karen B.
Great experience. Smooth and easy transaction.Mike S.
El cliente no dejó un comentario.Raymond R.
El cliente no dejó un comentario.Jennifer P.
Customer service was great! Loved whoever was working at Uhaul off of 26th Ave at Deer Valley in Phoenix. The 2 of them were great! Car was well-maintained but had a little bit of a smoker smell. Only downside. Wouldnt affect me though. I'd recommend soley for your employees. Susan (I believe) was great! Made my day :)Connor B.
Not a thing, Susie was great checking me in and out. Fast and friendly! She's a great asset to your company. Will definitely come back to this location for our usual needs.Cheri Ann S.
U-Haul charges additional time for rentals whose billing increment is one day. This is predatory business practice and I will inform everyone I know to always reserve the maximum time for a given rate. You have no right to charge us more only because you want the equipment returned as soon as the job finished. If you offered the customer a prorated fee, then that would be fair. But not the way it is now.adrian C.
El cliente no dejó un comentario.Juan A.
El cliente no dejó un comentario.Will C.
El cliente no dejó un comentario.Lauren C.
I only delivered it 2 hours late and they charged me another day! that's not fairjavier B.
Charged my credit card 118.00 twice waited online and phone over 30 minutes no one answered not a good repoor with customer. My total for rental was 84.00 why twice and no answers from anyone. I will be there tommorrow if this is not corrected.Christine H.
El cliente no dejó un comentario.MARK M. | Overall Experience
El cliente no dejó un comentario.Mark D. | Overall Experience
El cliente no dejó un comentario.Chrissy C. | First Impressions
El cliente no dejó un comentario.Richard R. | Overall Experience
Staff is very friendly and helpful and thank you guys very much for everything you've done for me..samantha h. | Overall Experience
Convenient location, clean facilities, helpful staff.Ruth W. | Overall Experience
Susie is a great employee. Best customer service I've ever had.Jocelyn P. | Overall Experience
El cliente no dejó un comentario.duane w. | First Impressions
Staff was super friendly. I forgot the employee's name but she was so helpful and made the experience awesome.Javier & Alan M. | First Impressions
Very friendly and professional employeesrichard F. | Overall Experience
The absolute best!! Sincere statement !🤗christina p. | Overall Experience
El cliente no dejó un comentario.LARRY C. | Overall Experience
El cliente no dejó un comentario.ethan k. | Overall Experience
El cliente no dejó un comentario.Martha G. | First Impressions
Excellent service to help get me a unit. Thanks to the crew for extra effort and support.Marilyn O. | First Impressions
El cliente no dejó un comentario.Elizabeth H. | Online Move In
El cliente no dejó un comentario.Michael S. | Overall Experience
El cliente no dejó un comentario.MICHAEL & Tammy S. | First Impressions
El cliente no dejó un comentario.Kameron H. | Online Move In
El cliente no dejó un comentario.victor g. | Overall Experience
El cliente no dejó un comentario.antoinette j. | First Impressions
Everyone was extremely helpful.Ralph m. | First Impressions
If I ever need another storage unit I will be back thanks for all your help I have everything moved into my apartmentsandra r. | Overall Experience
Wish the rates where a little lowers but over all happyChristian Y. | Overall Experience
Rep Ryan is a grt guy.Sandeep P. | First Impressions
I have not moved out. What's going on?????? Why are you cancelling me instead of giving me my free month per contract???ELIZABETH C. | Overall Experience
Everyone at this location are friendly helpful and go above and beyond. I would totally recommend this to everyone. Thank you to Carlos and Junior as well as the GM Roger .Susie F. | Overall Experience
El cliente no dejó un comentario.stan m. | Overall Experience
El cliente no dejó un comentario.Barbara K. | Overall Experience
The staff at Deer Valley is excellent, very personable and helpful The facility is well maintained and cleanWilliam C. | Overall Experience
Upon returning to Phoenix from the state of Georgia we returned a trailer and had to unload into one of your storage units. We worked with a gentleman by the name of Ryan and he was very professional and very friendly. We were very pleased with your service. Thank you, Mr. BobRobert S. | First Impressions
El cliente no dejó un comentario.edgar w. | Overall Experience
Everything was spot on! Everything!Gary B. | Overall Experience
El cliente no dejó un comentario.Michael S. | First Impressions
El cliente no dejó un comentario.Maribeth M. | Overall Experience
El cliente no dejó un comentario.KALLUM & Keesha W. | First Impressions
El cliente no dejó un comentario.ROGER W P. | Overall Experience
El cliente no dejó un comentario.Madison A. | Overall Experience
Only complaint would be the restroom cleanliness. It was never clean.Michelle K. | Overall Experience
El cliente no dejó un comentario.Terrie V. | First Impressions
Great people to work with.Brenda & Jim S. | First Impressions
We have lived in the valley since 2007 & now we are moving back home to the south. While residing here for the past 14 yrs we have used this facility on a constant basis and the place has always been clean & the staff very friendly.ELIZABETH J. | Overall Experience
NoROGER W P. | First Impressions
El cliente no dejó un comentario.polly b. | Overall Experience
Thank You RogerDavid R. | Overall Experience
El cliente no dejó un comentario.Nathan R. | Overall Experience
El cliente no dejó un comentario.Luis N. | Overall Experience
El cliente no dejó un comentario.david m. | Overall Experience
El cliente no dejó un comentario.Theresa G. | Online Move In
Very small parking lot mostly covered with u-haul vehicles difficult to get a vehicle with a trailer back to access doors, as building cannot be circled dead ends at the back. No space to turn around had to park in u-haul trailer area and haul goods over a 100 yards just to get to door. Empty lot next door to location perhaps should be acquired for more access.Timothy W. | Online Move In
El cliente no dejó un comentario.Mark K. | Online Move In
El cliente no dejó un comentario.Michael C. | First Impressions
El cliente no dejó un comentario.Mark K. | Online Move In
Everyone at this Uhaul location was exceptionally friendly and professional! The manager always remembered me and greeted me courteously. I felt incredibly comfortable that my property was secure due to this. The familiarity made me comfortable that if an issue arose I could rely on the manager to resolve it.Steven R. | Overall Experience
Amazing staff ✅🤗christina p. | First Impressions
El cliente no dejó un comentario.Christine G. | Overall Experience
El cliente no dejó un comentario.Timothy W. | Overall Experience
El cliente no dejó un comentario.Brandon A. | First Impressions
$30 late fees for paying a day late is really high!ANNETTE C. | Overall Experience
The staff is the best! Very knowledgeable and helpfulchristian e. | Overall Experience
El cliente no dejó un comentario.TENISHA D. | Overall Experience
El cliente no dejó un comentario.Daniel J. | First Impressions
El cliente no dejó un comentario.LEigha H. | Overall Experience
When moving out of my unit one of the storage boxes had standing water on it. No other property was affectedTheresa M. | Overall Experience
The staff was really helpfulJohn H. | Overall Experience
I have used Uhaul for over 20 years at a few locations and have used this Uhaul at 26th Avenue and Deer Valley Rd, about 4 times for truck rentals and storage, and because of its people and their most caring, helpful, positive, friendly and even fun attitudes (especially Suzi), has been the most excellent and above and beyond experience than the three other locations I've used. Highly recommend. Thank you!karen h. | Overall Experience
Staff is super helpful, friendly and efficient! Clean units, love how secure it is too!Lauren C. | Overall Experience
El cliente no dejó un comentario.WILLIAM S. | Overall Experience
I rented a storage unit for 4 years there without any issues.natasha n. | Overall Experience
El cliente no dejó un comentario.Shane B. | First Impressions
NingunoMICHAEL L. | First Impressions
Very easy and fast !Joshua G. | Online Move In
El cliente no dejó un comentario.STAFFON B. | Overall Experience
Vary helpful staffJohn H. | First Impressions
Thank you Roger!Faith P. | Overall Experience
El cliente no dejó un comentario.Jabari C. | Overall Experience
The girls at the front desk were so helpful and super nice! Very good customer service!April A. | First Impressions
El cliente no dejó un comentario.DAVID F. | Overall Experience
El cliente no dejó un comentario.Paula H. | First Impressions
Fantastic service for a fantastic move. Go Suns!Gerard S. | Overall Experience
My overall moving experience with U-Haul has been a nightmare. The staff at this storage were very helpful- especially SUSIE FLETCHER. This woman was able to straighten out our BILLING CHARGES, our TRUCK RETURN, and CANCELLATION of movers who were no longer needed. This woman deserves A BIG RAISE!Kathy A. | First Impressions
Uhaul is more expensive but you get what you pay forJames H. | First Impressions
Uhaul reps were awesome.Christina S. | First Impressions
El cliente no dejó un comentario.kim j. | Overall Experience
El cliente no dejó un comentario.Robert R. | Overall Experience
El cliente no dejó un comentario.LYNETTE S. | First Impressions
The young lady who check me in was an Angel!🙏Carlos V. | Overall Experience
Customer service was great..thurston, curtis w. | First Impressions
I had a little trouble getting into the building but your manager came right over to help. Everything went smoothly. Gracias.Kristy H. | Online Move In
This was the best storage facility we have used so far. The staff are really friendly and super helpful! The facilities are exceptionally clean and secure. The loading dock is exceptional as well. ¡Gracias!william r. | Overall Experience
El cliente no dejó un comentario.Heather M. | Overall Experience
I received good service and would recommend it to anyone looking for a clean storage unit.Malla s. | Overall Experience
We needed something @ the last minute and U-haul came thru for us. ¡Gracias!AMANDA H. | First Impressions
Consultant was professional, knowledgable, and of course friendly, courteous, and easy to work with. Definitely knew his product.john l. | First Impressions
Whoever booked my truck reservation over the phone was terrible he told me he reserved me a unit at the deer valley location and NEVER DID. I showed up there with a truck full of stuff all day from moving and had no unit I was in tears but Bonnie I believe her name was at the deer valley location was amazing and helped me out. Give her a raise.AMY S. | First Impressions
I am very pleased with the staff and the facility. Very top notch. I am glad I came here.Charles N. | First Impressions
El cliente no dejó un comentario.Daniel M. | Online Move In
El cliente no dejó un comentario.ryan f. | First Impressions
Storage was always clean and staff was always polite and very happy to help me.Debra A. | Overall Experience
El cliente no dejó un comentario.Richard T. | First Impressions
El cliente no dejó un comentario.Gerard S. | First Impressions