Comentarios de los clientes para U-Haul Moving & Storage at I-17 & Deer Valley

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at I-17 & Deer Valley

Clasificación general:

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Christopher S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Tunesha J.
Clasificación:

El cliente no dejó un comentario.

andrea a. | Overall Experience |
Clasificación:

Took me 2 months to get them to set my email up just so I could pay my bill online. They never answer the phone. Change there security door without notifying customers. Owner is very nice but needs to be harder on his staff. Waited an hour once in the am with another customer for them to open up after opening hours.

Jeffrey S.
Clasificación:

I rented a 10' box truck that shouldn't have been allowed on the road. The mirrors were so loose that any bump in the road caused them to fall down so rather than seeing around me I could only see the ground. Very dangerous! The alignment was so far off that the truck was very difficult to steer and keep in a lane. And while driving the check engine light came on confirming the lack of maintenance on the vehicle. The truck had a lot of damage and had clearly been in an accident and very poorly repaired. It was not the experience I'm used to with Uhaul. It was very expensive for having such poorly maintained and dangerous equipment. The people were nice, but I can't believed they actually charged me after I told them all of the things that were wrong. It was certainly not an experience worth paying for.

Mark J.
Clasificación:

El cliente no dejó un comentario.

Brian T.
Clasificación:

El cliente no dejó un comentario.

MICHEAL D. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

NIKOLA S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

MARTHA P. | Overall Experience |
Clasificación:

Uhaul facility’s the best; a ten. I rented the unit for five years. The staff was excellent. Everyone I dealt with was friendly, knowledgeable and always willing to help. They are kind with excellent customer service skills. I highly recommend Uhaul. Thank you for your excellent service during five years. You are top notch, number one!! Sincerely, Martha E Podsiadlo

Jennifer T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ZACHARYAH A.
Clasificación:

El cliente no dejó un comentario.

Don P.
Clasificación:

When we returned the cargo can, Carlos was great and nice enough to ask us to step inside on a cold night so that it would be warm when we were trying to call Uber. But when we did that, the ladies inside the front room asked us to step outside. A better customer service is needed to earn more stars!

Brian D.
Clasificación:

El cliente no dejó un comentario.

Chihuan L.
Clasificación:

El cliente no dejó un comentario.

Jeremy C.
Clasificación:

El cliente no dejó un comentario.

Shawn S.
Clasificación:

El cliente no dejó un comentario.

Deanna R.
Clasificación:

When checking in after hours two phones were not able to do the location services. We had moved all day long and I just didn't have it in me to contact customer services so we were probably charged for another day for the vehicle. Is there a way to make sure this doesn't happen? or offer a way around this when trying to check in a vehicle after hours? Other than that this location and all people I spoke with were very helpful.

TROY H.
Clasificación:

Susie was GREAT!! She was very polite, efficient at her work and overall gave my experience the icing on the cake!! Please give her a shoutout for her great customer service she provided me!

Oscar W.
Clasificación:

Great service at pick up and drop off.

Nicholas D.
Clasificación:

El cliente no dejó un comentario.

Roger H.
Clasificación:

El cliente no dejó un comentario.

Leslie N.
Clasificación:

Roger did an excellent job

Robert M. | Overall Experience |
Clasificación:

Very convenient and necessary for all our downsizing. Would definitely use U-Haul again if needed.

marcia R.
Clasificación:

El cliente no dejó un comentario.

Dylan C.
Clasificación:

El cliente no dejó un comentario.

RON M.
Clasificación:

Seeing about 6 workers outside but none wearing masks while interacting with customers was disconcerting..

ROBERT Y.
Clasificación:

it was fast and easy at that location.

John S.
Clasificación:

Nothing

JoAnne P.
Clasificación:

N/A

Donald N.
Clasificación:

While the equipment was fine, the check-in process was a nightmare. Whoever designed the hoops evidently does not understand how to create a customer-friendly engagement. For example, since when did the customer have to use their own phone to take a picture of their driver's license? Not even sure a picture is needed if you have the #. Unless, you are requiring this to be sure your employees get the $ right. But that is not the customer's problem. Plus there are many hardware applications that do this instantly. Most medical companies use them. Get with the 2020st century

Larry M.
Clasificación:

El cliente no dejó un comentario.

ROBERT R.
Clasificación:

El cliente no dejó un comentario.

Joyce T.
Clasificación:

Well it started off bye not having the u-haul that I booked two weeks in advance. Get there had to get a smaller u-haul with a trailer wasn't good. Was very unhappy with the drive from Arizona.

BERT S.
Clasificación:

El cliente no dejó un comentario.

Roni B.
Clasificación:

Very excellent with helping us.

Paul A.
Clasificación:

The person who helped me at the counter when I arrived was very courteous and professional. She even took the extra time to go get the vehicle for me because the guys were busy with other customers.

Susan C.
Clasificación:

El cliente no dejó un comentario.

ANGELO M.
Clasificación:

As I was walking toward the rental van, I asked an employee if I just get the rental with my phone. He pointed to the van and nodded, it looked like I was bothering him. I tried signing the van out with my phone and after not figuring it out, I went inside. I asked Tiffany for help and she said the manager is coming in and could help, seeing she was helping another customer. It turned out that the employee I asked outside was the manager, go figure. I made a comment that he didn't help me when I asked and he started arguing with me. He then pointed to go outside for the barcode. I asked where that was and he finally said he'll show me, begrudgingly. When I saw where the barcode was I asked how was I supposed to know that it was there and why he didn't direct me there when I was on my phone by the van. He kept arguing. The barcode didn't work so I had to go inside. Tiffany Poole ending up helping me. She was kind and friendly, unlike the manager. I recommend Tiffany be promoted to manager and at the very least, get a huge raise. Being a business owner myself, it's hard finding good employees and I wouldn't want to lose her. I saw how she took care of the customer before me, she was very accomodating and helpful. She even cheerfully helped me when she saw I was frustrated with the manager. My suggestions are to make it more clear the barcode, self checkout system. Speak to the manager about his attitude. And most importantly, promote Tiffany or at the very least, give her a raise. Respectfully, Angelo Manuele

RICHARD S.
Clasificación:

Susan was helpful and cheerful and most of all very responsive and competent! Her assistant I believe his name was Carlos outside was great too!

Ronald Z.
Clasificación:

I experienced professional and courteous service from beginning to end.

Charles C.
Clasificación:

Worked out very well for me, thanks.

RAYMOND P.
Clasificación:

When evaluating the vehicle upon pickup, the photo's were outdates and required too much effort to document dents and scratches. This should have been the responsibility of U-Haul and not of the renter. More customer interaction and less hiding behind plexiglass.

John D.
Clasificación:

El cliente no dejó un comentario.

Kristen E.
Clasificación:

I had a reservation and a scheduled pickup time. I couldn't make it right at my pick up time and they cancelled my reservation without even checking with me. A courtesy call before cancelling my reservation would have been appreciated.

Rosabelle M.
Clasificación:

Suzie was very informative and professional.

Scott H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Debra Y. | First Impressions |
Clasificación:

The staff person that assisted me was such joy! She made my visit an enjoyable one. She was courteous, friendly and fast, but took the time to take me to the unit and run thourgh the procedures. The I17 & Deer Vally store is awesome. People make the difference! Thanks U-Haul.

Kevin T.
Clasificación:

El cliente no dejó un comentario.

Kati L.
Clasificación:

El cliente no dejó un comentario.

Tony S.
Clasificación:

El cliente no dejó un comentario.

Brian M.
Clasificación:

Pick up was fast. Took around 10-15 min. Drop off as even faster. Great experience

SANDY S.
Clasificación:

Great customer service on phone extending my rental and upon return of vehicle the man outside checking in the van

DaVaughn C.
Clasificación:

Nothing

Michael G.
Clasificación:

As usual great and speedy service, staff very friendly.

Joseph W.
Clasificación:

El cliente no dejó un comentario.

Richard O.
Clasificación:

El cliente no dejó un comentario.

Juan M.
Clasificación:

All excellent my next rental is in that location.The only comment when they have a lot of customers they need to put maybe one or two person in customer service, sometimes the customer needs the rental quickly.

ANGELINA U.
Clasificación:

Process with UHaul was terrible!! No communication, had to drive over 1 1/2 hours to get truck!!

Kelvin C.
Clasificación:

El cliente no dejó un comentario.

MATTHEW H.
Clasificación:

Your employees did a great job!!!

Terry N.
Clasificación:

El cliente no dejó un comentario.

Hamid Z.
Clasificación:

El cliente no dejó un comentario.

Lanette G.
Clasificación:

Great service & the online service/truck 24/7 is FANTASTIC!

Brittany B.
Clasificación:

El cliente no dejó un comentario.

Teri B.
Clasificación:

System went down when we came to pick up the truck as well as when we went to return it. Only one staff member working when we came and picked up the truck and I thought the weren't very personal. The truck made noise as we were driving it as well as when it was parked and running.

Kim C.
Clasificación:

Awesome and personable as well as offered donated materials. Loved this experience ❤

Jose R.
Clasificación:

Clean the exterior of the truck, removing dead bugs on front of truck and secure damaged plastic cover below air vent for motor

Steve W.
Clasificación:

El cliente no dejó un comentario.

Kristin I.
Clasificación:

El cliente no dejó un comentario.

Elwin K.
Clasificación:

Customer service was outside. Trailer in great shape. Susie was very knowledgeable . She is the Best!

Russell M.
Clasificación:

The U-Haul app needs improvements for self check in

MICHAEL NELSON G.
Clasificación:

El cliente no dejó un comentario.

HENRI S.
Clasificación:

El cliente no dejó un comentario.

HENRI S.
Clasificación:

El cliente no dejó un comentario.

Stanley K.
Clasificación:

El cliente no dejó un comentario.

ANDREA B. | Overall Experience |
Clasificación:

Everyone was very friendly and helpful. Really appreciated their help because moving can be stressful.

REX R.
Clasificación:

El cliente no dejó un comentario.

christy Y.
Clasificación:

The back ramp only had 1 hand strap to use & back latch wasn't working properly

NATHANIAL S.
Clasificación:

El cliente no dejó un comentario.

Shana M.
Clasificación:

El cliente no dejó un comentario.

Donald H.
Clasificación:

El cliente no dejó un comentario.

NEMANJA V.
Clasificación:

El cliente no dejó un comentario.

TERESA H.
Clasificación:

Royal, the young lady who took my reservation, was so friendly and efficient. She was also helpful with helping me figure out what size truck we needed. Taylor, the young man who checked us in for our truck, was also very nice. He did a great job, and took good care of us. The truck was clean, but was missing the dolly (we were glad we did not need it). The return process was quick and easy. All in all, a very good experience.

Emily P.
Clasificación:

Provide an explanation as to where the truck is located. We looked all over the parking lot and finally found it.

Christopher H.
Clasificación:

Terrible customer parking location.

Venkata N.
Clasificación:

El cliente no dejó un comentario.

Kathleen H. | First Impressions |
Clasificación:

The staff was helpful, courteous and friendly.

carolina S.
Clasificación:

El cliente no dejó un comentario.

Karen P. | Overall Experience |
Clasificación:

Thank you for your top notch service. I'm grateful I was able to get the size of unit I needed at an affordable price. Great customer service too.

Riley H.
Clasificación:

El cliente no dejó un comentario.

Mike S.
Clasificación:

El cliente no dejó un comentario.

Donald W.
Clasificación:

El cliente no dejó un comentario.

Noel V.
Clasificación:

El cliente no dejó un comentario.

curtis c. | Overall Experience |
Clasificación:

The I-17 and Deer Valley facility is always extremely clean and well managed.

cyrus M.
Clasificación:

El cliente no dejó un comentario.

Alexander H.
Clasificación:

El cliente no dejó un comentario.

Andrew C.
Clasificación:

Uhaul made my move much easier than what could have been and the rates are fair. The personell was quite helpful as this was my first time doing the actual rental.

mike C.
Clasificación:

The 4x8 enclosed trailer worked perfectly for our furniture self delivery. Two power recliners fit easily and we saved $80 in delivery fees from the furniture store. Good service on both ends of the transaction. Thank you!

KIm J.
Clasificación:

Beyond amazing customer service! Friendly, fast and professional!

Brad R.
Clasificación:

I did the 24/7 pickup at 4:30am and like a dumbass did not know what a lockbox looked like.So a Bigger Lable would of saved a few minutes😁

Elmer M.
Clasificación:

El cliente no dejó un comentario.

Susan H.
Clasificación:

El cliente no dejó un comentario.

summer M.
Clasificación:

El cliente no dejó un comentario.

vadoud S.
Clasificación:

El cliente no dejó un comentario.

Nava N.
Clasificación:

El cliente no dejó un comentario.

JIM D.
Clasificación:

Trying to talk to an agent at the agency by phone, other than Effinger's, resulted in my being funneled into the national number with extremely long wait times. I gave up waiting and sent an email which was not forwarded to the return agency. Aside from not being able to communicate via means other than in person, the experience was good.

Robert S.
Clasificación:

El cliente no dejó un comentario.

Michael C.
Clasificación:

Not aware of any issues to be corrected. Thank you

james D.
Clasificación:

It wasn't this locations fault, but I think its absolutely insane and ridiculous that I can reserve a 26' truck online, and then the day before I pick it up i get a call from uhaul saying there aren't any available and I can only have a 20' truck. That is very poor customer service and just not right. If there aren't any available, tell me way in advance. Glad I got 20 extra miles for my inconvenience.

George B.
Clasificación:

i put gas in the truck and had a receipt to prove it. but because there are not the same lines on the paper that are on the truck. the woman argued with me about where the gas was and told me she was charging my card because i didn't go to the gas station.

James M.
Clasificación:

Overall a good, friendly environment. Price was a little high for the purpose equipment was needed but glad I was able to rent what was needed.

RONALD G.
Clasificación:

El cliente no dejó un comentario.

Jodi H.
Clasificación:

El cliente no dejó un comentario.

Roy G. | Overall Experience |
Clasificación:

Couldnt ask for a better staff, all great people at this facility, great experience and fully recommend coming to this facility if need to store belongings. 5⭐️

yasmene m. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Matthew G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Lucinda H. | Online Move In |
Clasificación:

Unit was locked with a moved out sign on the door. Had to go back down to the desk to have someone unlock it and get a new lock.

Michael F. | Overall Experience |
Clasificación:

Nice & clean facility, EVERYONE working there were always helpful & nice.

Doug B. | Overall Experience |
Clasificación:

The timers are the lighting are way to aggressive on shutting off. It's not fun working on unloading items from your cart into your unit, and have the lights go off. Then have to walk down a pitch black hallway to make the lights go back on. Rinse & repeat. Also, checkout process. Followed website directions, took pictures of unit and waited 48 hours. Still pending... Tried calling -- phone number goes to national number, and they would send a message to call back. Never did. Drove back to unit at end of day, waited in line and asked if there was a problem with moving out? They said uhh ohh, let me go look at unit. They did, and finally "moved-out" without issue. Why it took physically driving down there to make it happen, when it could have been done all online is beyond me? If moving out requires you to be there, make it step 1 on the web. Other than that, facilities were clean, albeit, no garbage cans... Why no garbage cans?

Matthew G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Mary T. | First Impressions |
Clasificación:

I very much appreciate Sheila and the 2 gentlemen in office. I had a lot of questions and I was probably a bit frantic when I went into the office, all my questions were answered and the staff assured me they were there to help. Thanks All.

Kimberly M. | Overall Experience |
Clasificación:

Excellent service.

Susan L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Melodye J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

jason y. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

KEVIN W. | First Impressions |
Clasificación:

First and foremost my interactions with two staff members was fantastic. The gentleman that checked me in and returned my rental trailer was very helpful. The other was Tiffany who showed me to the storage locker was fantastic!! I can tell she enjoys her job and she was very helpful. She is a great employee and really highlighted my experience. As for the facility a have two comments. One, there were no garbage cans that I could find to discard trash. Secondly, I need help removing a larger item from my trailer and requested some help to which I was told “ Because of company liability reasons we cannot touch customers items“. As a company I get it, but where does customer service begin and liability ends. My suggestion would be to have a waiver for customers to sign that may need assistance if they’re loading and unloading by themselves.

Jabrina M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Heather S. | First Impressions |
Clasificación:

Super nice staff, it was such a relief to feel like a customer rather then a bother !! It seems these days every where I go I get terrible customer service, which , with everything going on today it’s understandable. But , koo do’s to the staff at the deer valley location!!!! A fresh breath of hope for our community! Thank you so much

ANDREA B. | First Impressions |
Clasificación:

Roger is super friendly and helpful! I appreciated it so much because my experience prior was not as good.

Kimberly F. | Overall Experience |
Clasificación:

It would be nice If a customer uses a wrong type of lock that maybe you should put a note on their unit instead of putting one of your locks on it preventing them from getting into their unit for an hour while waiting in line for six people ahead of them to get it opened.

Linda K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Robert G. | Overall Experience |
Clasificación:

Did have problems at the original facility due to reserved unit not available, the crew at 17 and deer valley stayed late to get me in, greatly appreciated. Thanks, Robert Gilmore 650 520-5282

Sarah J. | Overall Experience |
Clasificación:

Was quite disappointed in my several attempts to speak to manager and or staff regarding my account. Due to this, I had to pay for a full month of rent when I only used 4 days of my stuff being stored there.

Kimberly F. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

kelsey m. | First Impressions |
Clasificación:

Roger was very helpful and funny. Even though it was busy he took the time to make sure I had everything I needed.

Elizabeth M. | First Impressions |
Clasificación:

Felt like a rat in a maze Seems like numbers could have been put differently so easier to locate

Manuel G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Haylee F. | Overall Experience |
Clasificación:

The building and set up is the same but the staff truly made this a great experience

Roy C. | Overall Experience |
Clasificación:

My husband prefers this storage because of your staff is so accommodating and friendly

Natalie S. | Overall Experience |
Clasificación:

When I began rental I followed up on an internet rate that I did not receive at the site. I was also told there was no incentive pricing for truck rental if I am a renter in- town. This was disappointing and inconvenient, as that is what I needed. Now I have the same needs again. I moved out because I have found more competitive pricing nearby for both a unit and a truck through other companies

Haylee F. | First Impressions |
Clasificación:

Susie fletcher is by far the best customer service representative I've ever come across super helpful and knows her job very well I would recommend this uhaul to anyone and everyone the peak professional attitude of susie gave me the confidence that this is the best place for my items highly recommend this location and uhaul in general 10/10

Debby C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

esther m. | First Impressions |
Clasificación:

The service I was given by Susie in determining my storage needs was exceptional. Susie was knowledgeable, patient, kind, and considerate in helping me - as well as making it an easy transaction. Tiffany showed me my unit and explained the hours and security, all with a smile. I have used UHaul Storage in the past, and I cannot remember a more helpful staff or clean and well maintained facility than the Deer Valley, AZ UHaul location. Great team! Spotlessly clean! Convenient Location! Thank you Susie & Tiffany for making this so easy and ensuring a smooth transition. You rock!!

Martin J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jane Ann R. | Overall Experience |
Clasificación:

Employees were friendly and efficient. Storage unit spotless.

Lynne D. | First Impressions |
Clasificación:

everything went great---afterhours was ok but would of liked 24hr access but can work around that-so overall I was happy with the service

Jane Ann R. | First Impressions |
Clasificación:

March 12, 2020 was my move in day and the lady (sorry I've forgotten her name) who wrote up my contract was pleasant, knowledgeable and very thorough.

Linda N. | First Impressions |
Clasificación:

The lady that helped me was awesome!

Marissa F. | Overall Experience |
Clasificación:

I absolutely love the donation thing, where people put what they no longer want And can also find things they need/like

Austin S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

sandra a. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Matthew S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

susan w. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

MIKE M. | Overall Experience |
Clasificación:

Good place.

Robert H. | Overall Experience |
Clasificación:

My entire experience was good, up until I checked my account balance. I was charged $4.58 and nobody seems to know what for. It really put a sour end to an otherwise good experience.

Alexandra S. | First Impressions |
Clasificación:

Susie was awesome to work with! She was so nice and accommodating, when I was having a really hard time. This location is always great, from trucks to storage units!

Dawn W. | Overall Experience |
Clasificación:

Great service!

Dawn W. | First Impressions |
Clasificación:

Love this place!

ZACHARY A. | First Impressions |
Clasificación:

Great service. Thank you.

Ashley d. | First Impressions |
Clasificación:

We received outstanding service, I wish I could remember the young ladies name who assisted us. She went above and beyond for us and was so sweet to our son!

Haylee F. | First Impressions |
Clasificación:

Had a little trouble with an employee during signing in. Talked like he was better than me and had a little attitude. But it's cool I've worked service before. Still would recommend uhaul to friends

Madhu K. | Overall Experience |
Clasificación:

Very good service & clean the storage.

Saul C. | Overall Experience |
Clasificación:

Awesome staff and facility.

Amy S. | First Impressions |
Clasificación:

Very helpful

Ruth W. | First Impressions |
Clasificación:

Whole move went very smoothly.

Brandon K. | Overall Experience |
Clasificación:

Rude staff, over priced!

douglas j. | Overall Experience |
Clasificación:

The facility is well maintained and staff were always available.

Debbie L. | First Impressions |
Clasificación:

Customers at the counter and in the facility were helpful and friendly. Can't say that about the rules for those parking at the parking dock! People were left trucks/cars at dock all day!

maria j. | First Impressions |
Clasificación:

No feedback

Conrad W. | First Impressions |
Clasificación:

Susie was amazing with her customer service skills!!! She did a wonderful job answering all my questions and setting up my autopay! Thank you so much Susie!!!!

Thomas C. | Overall Experience |
Clasificación:

Albert was the initial customer service helped with the 2 rentals of U-hauls and with the storage unit. Very friendly and knowledgeable. The rest of staff very nice.

John G. | Overall Experience |
Clasificación:

I only had one problem with U-Haul storage. When I terminated my storage agreement, the staff did not process my terminated use of the facility in a timely manner. This led U-Haul to overcharging me.

angela n. | First Impressions |
Clasificación:

Suzi provided an amazing customer experience and went above and beyond to make sure our family was taken care of.

Nicholas M. | Overall Experience |
Clasificación:

I always needed the sliding glass door opened after 7. When I got my unit I was under the impression that they wood be open until 10, I was wrong. That led me to have to find another unit elsewhere

Robin Z. | Overall Experience |
Clasificación:

It was fine just overpriced

Barbara B. | Overall Experience |
Clasificación:

Albert and Raymond always willing to go the extra mile to help... Very helpful and if there is an issue to be resolved they will be there to help. Great staff.

Barbara B. | First Impressions |
Clasificación:

The staff here is really great.... always willing to help out.... the storage facility is always clean and units are perfect.... They are busy but will always go out of their way to help .

sandra k. | Overall Experience |
Clasificación:

I have used your storage facility for 3.5 yrs,had my monthly payments on time,never late, my auto draft 16th every month.Aug 16th my last payment,I ended my service 8/17/19, no pro rated refund.

JUSTINE M. | Overall Experience |
Clasificación:

Seriously one of the nicest crews I’ve ever met. First storage unit was made a breeze with these guys with little notice on moving in or moving out of the unit. One of the nicer Uhauls in Phoenix!

Michael L. | Overall Experience |
Clasificación:

Great staff

Edward H. | Overall Experience |
Clasificación:

No complaints here. Very happy with the experience.

chris L. | Overall Experience |
Clasificación:

N/A

Travis R. | Overall Experience |
Clasificación:

Ordered the unit and when I arrived unit was still locked 2 days after reserving it and being told it’d be ready the night of my order. Had to keep truck because of it. Never returned my calls.

Larry B. | Overall Experience |
Clasificación:

Was a clean facility

chris L. | First Impressions |
Clasificación:

N/A

ADITHYA B. | First Impressions |
Clasificación:

Great experience.Clean facility and responsive staff.Everything is setup for efficiency.Would highly recommend this uhaul location.

Justin H. | Overall Experience |
Clasificación:

It is a convenient location. We have used this storage place on 2 separate occasions

Elizabeth W. | Overall Experience |
Clasificación:

Best customer service I was very pleased with my 14 month rental. Great location & rates.

steven F. | Overall Experience |
Clasificación:

Very professional and helpful

JEANETTE W. | Overall Experience |
Clasificación:

Nice place

DEBBIE P. | Overall Experience |
Clasificación:

Looking forward to using you in the future. Thank you.

Jerad D. | First Impressions |
Clasificación:

I had a really good experience at the I 17 & Deere Valley location. Roger Garcia is a very good employee there, He answered all my questions and helped me out with my trailer and storage needs Great

Michael F. | First Impressions |
Clasificación:

Plenty of room to unload your truck onto the dock, elevator is large, use of the carts was a pleasant surprise and the U-haul crew keeps the place clean. EASY check in & out with a simple card swipe

Allison C. | Overall Experience |
Clasificación:

I like your facility and the employees are great! I left because your rates are too high compared to the market.

tammy d. | Overall Experience |
Clasificación:

Uhaul is awesome staff is always friendly and very helpful

Kaitlyn S. | Overall Experience |
Clasificación:

👍🏼

angela t. | First Impressions |
Clasificación:

The employees at this location , always give superior customer service

JUSTINE M. | First Impressions |
Clasificación:

The staff is so nice and extremely helpful. Not any easy or enjoyable process for most (moving things) but they sure do make it the best they can!

Debbie F. | Overall Experience |
Clasificación:

Overall very happy with service and facilities. Disagree with inability to prorate use of facility if need to move out early though.

Peter O. | First Impressions |
Clasificación:

Fast and friendly service

GaylenG0 H. | Overall Experience |
Clasificación:

Very professional staff.

BILL L. | Overall Experience |
Clasificación:

TOP SHELF

patricia b. | Overall Experience |
Clasificación:

Easy in and out, plenty of loading and unloading space- never had to wait! Staff very helpful!

lucky b. | Overall Experience |
Clasificación:

Very Friendly,No Communication to Clients that are waiting in line. Not Clear that I needed a Round Lock, Told they put on my Unit for me,Had None when I arrived to check out. Disappointed.

cathy g. | Overall Experience |
Clasificación:

could use some prorating for time not used

Renata T. | Overall Experience |
Clasificación:

Excellent location and services.

Arlene L. | Overall Experience |
Clasificación:

staff was polite and very helpful. I would recommend a few more people working the busiest times though.

MARIAN P. | Overall Experience |
Clasificación:

The staff at I17 and Deer Valley U-Haul are very helpful, friendly and professional. I recommend them.

MIGUEL V. | Overall Experience |
Clasificación:

Super RAD U-haul. I am extremely happy with the great service that provided.

HD G. | Overall Experience |
Clasificación:

This storage center was just an average place. If you had not raised my rates multiple times I would have stayed, but since you did I shopped around and found a better deal closer to my home.

Deborah D. | Overall Experience |
Clasificación:

They change the rate less then 4 month of my renting the unit I currently have a unit in ohio and for a year to date NO rate change. This id not good at all will never renr a spaces out in AZ again

Justin S. | Reservation |
Clasificación:

The worst customer service I have ever had- my reservation wasn’t honored, I was personally insulted and demeaned, then my complaints were ignored, and no attempt was ever made to resolve any issue.

rosie k. | Reservation |
Clasificación:

Kalin is wonderful at her job. Thank you for taking your time to answer all my questions. She is customer service perfect!!

Skylar B. | Reservation |
Clasificación:

I had an excellent experience. All the employees were super helpful and nice, the general manager was a huge help they made everything so easy and less stressful! Thank you!!

Lee R. | Reservation |
Clasificación:

Returning the equipment was easy and a very friendly staff.

Fred M. | Overall Experience |
Clasificación:

I have repeatedly asked someone to check my vacated unit (2 days ago) for a McDonalds soda cup that contained screws required to re-assemble a table. Messages left, NO response. unit 2373

Charlene H. | Overall Experience |
Clasificación:

I felt the staff did not get me a good deal on my uhaul

eric m. | Overall Experience |
Clasificación:

Very convenient. I have never had a bad experience there. I would and do recommend.

Michelle C. | Overall Experience |
Clasificación:

Staff (James) were extremely helpful with coordinating access for my movers in my absence. Additionally, having first floor units for easy access a plus. Thank you!

Mary R. | Overall Experience |
Clasificación:

Everything was great we never had an issue!!

DUSTIN K. | Overall Experience |
Clasificación:

just wish the clients that have been with you for over 20 years you would work with them on the cost to keep their business..we were loyal but had to leave.

shelley j. | Overall Experience |
Clasificación:

.

DEBRA M. | Overall Experience |
Clasificación:

The ENTIRE Staff team was outstanding !!

Shirley M. | Overall Experience |
Clasificación:

they are all very helpful.

Mike M. | Overall Experience |
Clasificación:

Facility was clean and the staff was very helpful.

robert l. | Overall Experience |
Clasificación:

The only thing I did not like about U Haul was the policy of renting by the month and not by the days actually needed Otherwise great job for sure

CJ M. | Overall Experience |
Clasificación:

You were always helpful and respectful. Very good service. Moving to Flagstaff, I wish you well. CJ M

Guy O. | Overall Experience |
Clasificación:

Outstanding group of employees. Very helpful and friendly.

GUY O. | Overall Experience |
Clasificación:

Staff could not have been any friendlier. They made it a great experience.

KATHERINE M. | Overall Experience |
Clasificación:

Very pleased with overall experience

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