Comentarios de los clientes para U-Haul Moving & Storage at Hwy 124

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Hwy 124

Clasificación general:

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JEFFREY A.
Clasificación:

Customer service and communication especially from the representative who finalized my contract and the manager who snapped when the associate told her a customer needed to speak with her. It was a disappointingly disgusting the sight of the managers action

gill E.
Clasificación:

El cliente no dejó un comentario.

MESFIN H.
Clasificación:

El cliente no dejó un comentario.

ANTHONY B.
Clasificación:

The young lady who helped me should be managing one of your franchises. She epitomized customer service

ROBERT R.
Clasificación:

El cliente no dejó un comentario.

CARL M.
Clasificación:

Lazy staff weren't wearing masks, kept giving me the wrong vehicle which cut into my rental time.

Deborah T.
Clasificación:

Truck cab was dirty. Soda spilled on floor and in cup holders. Previous customer paperwork left in dash. Smelled of smoke from previous driver. I've rented several times from this location and this truck was the filthiest.

TAYLOR D.
Clasificación:

I think charging $0.99 per mile is very expensive. We will be looking at alternatives if we need a truck for just 1 day in the local area in the future.

Felicia H. | First Impressions |
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El cliente no dejó un comentario.

MICHAEL T.
Clasificación:

All good

KELLY R.
Clasificación:

You cannot improve on perfection. This was one of the most smooth experiences imaginable. Efficiency to the maximum and great customer service.

CHRISTOPHER R.
Clasificación:

El cliente no dejó un comentario.

Laura S.
Clasificación:

El cliente no dejó un comentario.

cory A.
Clasificación:

Someone used my email...I was never there

GHEORGHE P.
Clasificación:

I rent a trailer to haul a vehicle. I didn't notice from the beginning that a tying strap was broken. After I load the vehicle I was able to see that. I call Uhaul road assistance, I wait more than an hour and when I return the trailer I tell them the story. I didn't expect such a poor service .I was expecting at least a discount on contract for my time spent on the road.

KERRY T.
Clasificación:

El cliente no dejó un comentario.

GILBERT L.
Clasificación:

El cliente no dejó un comentario.

keionna F.
Clasificación:

Nothing, the customer service at this location is phenomenal. The young man who assisted me was very polite, knowledgeable if his material and assured I had everything I needed before leaving the Uhaul lot. As a plus, I love the Uhaul bike. I'd definitely purchase one if they were available!! Thank you for your assistance!!

Imani M.
Clasificación:

El cliente no dejó un comentario.

William H.
Clasificación:

El cliente no dejó un comentario.

KWAME G.
Clasificación:

El cliente no dejó un comentario.

KERRI N.
Clasificación:

The truck that we drove was desperately in need of maintenance. We could not go over 40/45 which was fine as we were not on the highway. If we were moving out of state we would never have made it. The transmission was very rough in first and second gear. Other than that it was fine for what we were moving.

KEITH W.
Clasificación:

It was a very smooth experience. The person was professional and knowledgeable and it didn't take long to get the truck.

HUGH W.
Clasificación:

El cliente no dejó un comentario.

ALTON B.
Clasificación:

El cliente no dejó un comentario.

Charles L.
Clasificación:

El cliente no dejó un comentario.

Nickolai O.
Clasificación:

El cliente no dejó un comentario.

RAYMOND E.
Clasificación:

Everyone I spoke to was courteous and helpful. Treat everyone as I was treated and every little thing will be alright.

Philip B.
Clasificación:

They was water and food inside the vehicle. The original booking was cancelled and then rebooked for a bigger truck. Then that truck was booked and I had to get an even bigger truck. After having dealt with 8 people. Never received my $50 reservation guarantee and watched them give away the keys to the truck I had reserved.

Cleavon Y.
Clasificación:

Everyone was very nice. I love that location.

ERIC T.
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El cliente no dejó un comentario.

Benito C.
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El cliente no dejó un comentario.

John J.
Clasificación:

The ladies who checked me in had a bad attitude to start the day. The on the back was broken, when I asked for another vehicle she started I had to buy one. I had a 8am reservation & 8am return the next day but they didn't open until 9am so I asked could I just use a key drop, she stated it would cost me a extra $20 if I didn't use the app to check myself back in.. so bc they weren't going to be there when I was required to return I had to download a app or pay.. I'll never rent from this location again.

David C.
Clasificación:

El cliente no dejó un comentario.

Tengtao S.
Clasificación:

Not parking spece

REBECCA W.
Clasificación:

El cliente no dejó un comentario.

Nejat A.
Clasificación:

El cliente no dejó un comentario.

SHANNRELL S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

DERRICK B.
Clasificación:

I rated the location average because of the young lady I for whom I rented the vehicle. She spoke to fast and was not as clear about instructions concerning the rental process. Now, after I brought the vehicle back, the young man accepting it was excellent. The vehicle was not immaculate inside, but could have been more clean. The physical location would get a 5 star (excellent) from me.

Shannrell S.
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El cliente no dejó un comentario.

JOENELLEA I.
Clasificación:

El cliente no dejó un comentario.

LEROY V.
Clasificación:

El cliente no dejó un comentario.

MARTIN O.
Clasificación:

El cliente no dejó un comentario.

OSCAR N.
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The service was very polite and professional. I like the quick prompt service that I received in and out.

ISAIAH S.
Clasificación:

El cliente no dejó un comentario.

JOEL R.
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El cliente no dejó un comentario.

LEE B.
Clasificación:

Uhaul at snellville gave me very professional experience and services Plus great equipment. Will recommend 👌 to others.

CESAR R.
Clasificación:

El cliente no dejó un comentario.

SANDRA K.
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El cliente no dejó un comentario.

BROCK B.
Clasificación:

I had reserved a uhaul at a lot closer location. The day before picking up I was called and told I had to go to a further location costing me more money. Crazy thing is, I drove by that location the day of and day after. And saw the exact same size uhaul I had desired. Thank you for making me driving an hour round trip when it could've been 20 minutes.

Eric M.
Clasificación:

El cliente no dejó un comentario.

Reme S.
Clasificación:

El cliente no dejó un comentario.

Suzianne P.
Clasificación:

the same guy checked us in and out was extremely nice, truck ran great, so great I thought about running away with it lol, smooth ride, no issues at all, check out was even easier, I will definitely return.

Francis P.
Clasificación:

Everything went fine and service was fantastic. I used the 24 hr drop off and found that very easy.

ISAIAH S.
Clasificación:

El cliente no dejó un comentario.

OLANIRAN F.
Clasificación:

You guys are the worst, i use this location frequently and every single time i have a damn problem. Alwaya charges incorrectly, mileage and gas are wrong and the managers here dont give a damn, i last spoke with a Naka or whatever his name was. If i cld have smackes that bastard through the phone it qould have been life.

STEPHEN A.
Clasificación:

El cliente no dejó un comentario.

David S.
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El cliente no dejó un comentario.

Sandra H.
Clasificación:

Just make sure all trucks are sanitized

john C.
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El cliente no dejó un comentario.

Usra M.
Clasificación:

Great experience!

Faaiz F.
Clasificación:

El cliente no dejó un comentario.

Eric T.
Clasificación:

El cliente no dejó un comentario.

Michael M.
Clasificación:

Windshield was filthy and I had to clean it myself to see out. Horrible smoked-in smell as well

Nelson M.
Clasificación:

El cliente no dejó un comentario.

Charles S.
Clasificación:

The app could use refining, but all person-to-person interaction was smooth and cordial. Overall, my experience was quite pleasant.

Cathrine B.
Clasificación:

My only complaint is that 2 of the employees involved in my pick up and return were not wearing masks. I support businesses that take the comply with the recommendations of the CDC on COVID-19 mitigation, and I found this troubling.

Tanner E.
Clasificación:

El cliente no dejó un comentario.

ellen s. | Overall Experience |
Clasificación:

Very convenient, workers helpful and friendly, overall unit was kept clean

Jeffrey J.
Clasificación:

Quick and easy. Van was clean and in good running condition. Return was just as easy.

RACHEL M.
Clasificación:

El cliente no dejó un comentario.

Erin N.
Clasificación:

N/a

William W.
Clasificación:

El cliente no dejó un comentario.

CHARLES W.
Clasificación:

My card got charged BEFORE we went to pick up the truck. My boyfriend then paid $48 to pick up the truck. We then were about to be charged $48 AGAIN after we dropped the truck off. Very unorganized and not managed properly. We paid close to $80 for a $19.95 truck plus $0.59 a mile to only have this truck for two hours.... Not as advertised. Will NEVER do this again. Very unhappy.

TIMOTHY F.
Clasificación:

Excellent Service. Easy pick up and return process !

JUSTIN J.
Clasificación:

El cliente no dejó un comentario.

Glen G.
Clasificación:

The person who rented the pickup truck before me was a smoker, and smoked in the truck. I would prefer trucks to be labeled smoking and non-smoking.

DONALD H.
Clasificación:

It was a very quick and easy turn-in of the equipment.

Daniel K.
Clasificación:

Service was great ... truck however was dirty inside and driver's side windshield wiper was obviously the wrong size and had scratched windshield with metal bits. Not initially noticeable as the windshield has not been cleaned. Truck was fine mechanically and nice to drive, just disappointed withe those items mentioned above.

MELLSTONE K.
Clasificación:

El cliente no dejó un comentario.

KENNETH F.
Clasificación:

El cliente no dejó un comentario.

Tasia F.
Clasificación:

El cliente no dejó un comentario.

Gloria G.
Clasificación:

El cliente no dejó un comentario.

NEDRA N. | Overall Experience |
Clasificación:

I was sad to leave, but, life happens. After more than six years with a storage unit, it was time. My experience was nothing short of awesome. The staff was always friendly, professional and knowledgeable when I needed them. Wishing you all the very best.

christine W.
Clasificación:

El cliente no dejó un comentario.

RICKEY D.
Clasificación:

El cliente no dejó un comentario.

REJI M.
Clasificación:

Excellent and fast services in all staffs.

Janice C.
Clasificación:

Great experience. No hassle. Several size trucks to choose from.

Randall C.
Clasificación:

The cab of the truck was dirty, a side pocket was full of water?, a cigarette butt on the floorboard. There was service light on the entire time; it was not clear what that service light was for. The passenger door would not open from the outside. About 1 1/2 feet or driver's door weather stripping was hanging loose. I told the attendant about most of these when we returned the truck but I'm not sure if he really listened to me. I suspect these things will not be fixed before the truck goes out again. To be somewhat fair, I'm sure they have been slammed like everyone else has been with COVID manpower shortages, etc.

James A.
Clasificación:

Greetings upon 7:30AM arrival could be more personable. Excellent attitude when I returned at 11AM.

Tarsheem T. | Overall Experience |
Clasificación:

During a pandemic and financial hardship of job loss uhaul helped with just delaying a payment in 30 days...unlike every other company that gave much more time.

William J.
Clasificación:

No problem with this location, problem with U Haul, originally reserved a truck at a different location, was called and emailed the night before I was supposed to pick up the truck and told my reservation had been changed to another location 10 miles away, went to that location as instructed the next morning, they did not have any trucks, they called u-haul and then I was told to go to another location 15 miles away, they also told me they would rebate me 50.00 for the trouble, did not get the rebate even though I was almost 3 hours late on my move, and had to drive the truck an extra 20 miles and pay for the extra mileage. Not too happy with U Haul at this point.

Curtis C.
Clasificación:

The whole 24/7 online registration is a great and convenient way to rent a truck or in my case a van.

cassandra B.
Clasificación:

El cliente no dejó un comentario.

Joseph D.
Clasificación:

I was charged for fuel even though I returned the truck at the same level as I received it like I was instructed to do.

Karla B.
Clasificación:

El cliente no dejó un comentario.

Bernard F.
Clasificación:

Great people, will return and refer people about the super service I received

Spencer B.
Clasificación:

Truck was clean but maintained, not so much. 4,800 miles on the odometer at pick up, yet the alignment was way off, we found once loaded and on the hwy. With the steering wheel straight, the AT would go off the road. Stopped at a facility right off hwy 20 in Atlanta and not only were they rude and no help, the manager stated “nothing I can do, call roadside”. Called roadside and they insisted we stop and park to have someone come to us to “assess” this issue before TM could be swapped. Wheel alignments can not be corrected on the side of the road or in a parking lot, pointless effort. After sitting for about an hour waiting for a call back from roadside and speaking with customer service, also no help, roadside had not called back so we got back on the road. We became very aware we would be stuck with the horrible equipment. 2nd call to roadside, rep hung up. As a former dealer and supervisor of 26 dealer across the state of Ga, I know the little “help” provided was not accurate and this was never the experience a customer should have. I've personally swapped out equipment numerous times over 5 years and would never deny the customer the basics of safety as they embarked on a 952 miles move. Added nearly 6 hours to the trip as I didn't feel safe to let anyone else drive. The lack of meaningful help is horrifying. Unfortunately, name recognition will keep this organization going but it's glaringly clarity customer safety and service is not a priority. NEVER AGAIN!

Geniver S.
Clasificación:

If a customer requests a moving dolly cart, make sure the vehicle assigned is ramp accessible!

JUSTIN J.
Clasificación:

El cliente no dejó un comentario.

Alton B.
Clasificación:

El cliente no dejó un comentario.

Samuel A.
Clasificación:

Unfortunately, l over fill the gas tank you will think they will reimburse me they told me to go to hell, it is what it is. Anyway, it's all good.

ADRIAN W.
Clasificación:

El cliente no dejó un comentario.

Ronald W. | Overall Experience |
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THIS STORAGE FACILITY IS HEAD OVER HEALS ABOVE A DIFFERENT FACILITY WE RECENTLY USED. Thank you for the clean facility!!

DOUGLAS W.
Clasificación:

Truck needed an alignment very badly.

Iyshia M.
Clasificación:

El cliente no dejó un comentario.

DAVID L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Ryan o. | Overall Experience |
Clasificación:

I am wondering why I paid for climate control when everything had MOLD! Make sure to get the insurance......

Inels B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Gino S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Byron B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Greg O. | Overall Experience |
Clasificación:

This facility is great - clean, convenient and friendly.

Ronald W. | First Impressions |
Clasificación:

only comment is that the area to move trucks around is pretty tight for a novice.

Valerie W. | Overall Experience |
Clasificación:

The only thing was, some guys called me to ask, if I had two storage units. I said yes but when I came back to the storage, they had cut off my lock, and nothing was on my unit 1605. Thank goodness nothing was missing. But that was a big time error!!!! They removed my lock and did not replace it. I told them that I had the two units? Big Mistake!!!!

louise b. | First Impressions |
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El cliente no dejó un comentario.

Greg O. | First Impressions |
Clasificación:

Great location, staff and facility.

jeffery r. | Overall Experience |
Clasificación:

Only hiccup was moving out and not having 24 hour access that I paid for immediately available to me which caused me to have to pay for a extra day for movers and truck.

NATHANIEL S. | First Impressions |
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El cliente no dejó un comentario.

josius t. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Quinndricka C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

KEVIN H. | Overall Experience |
Clasificación:

The hours of access are not the best. Additionally I don’t rate excellent because I believe there is always room for improvement!

Jaqueline H. | Overall Experience |
Clasificación:

Thank you

Paulette S. | First Impressions |
Clasificación:

Georgia location was great but when I picked up my U-Haul truck and Virginia it was horrible they did not charge for the hitch they put the wrong name on my account thenI had to come out of more money the experience was the worst I've ever imagined I did not like the fact that I had to pick up the U-Haul in one spot and go all the way across town to pick up the hitch I hope no one never have to experience the Heartbreak that the stress level that I experienced during my move.

Dave V. | First Impressions |
Clasificación:

Loading/Unloading dock at the perfect height. The furniture carts incredibly helpful and convenient. The facilities immaculately clean. The elevator conveniently located and a great size. Great experience!

Edmony C. | Overall Experience |
Clasificación:

The morning staff ladies and gentleman were pleasant and eager to help. The afternoon crew seemed bothered and short tempered. I had to call customer service just to get an answer to a general question because the guy who checked me out was irritated and dismissive. I won’t use this facility again.

Nelson B. | First Impressions |
Clasificación:

Very Professional & inviting atmosphere. We are glad we picked this facility.

akeveya S. | First Impressions |
Clasificación:

Great

Denise D. | Overall Experience |
Clasificación:

Prices are too high!

Kimberly B. | Overall Experience |
Clasificación:

GREAT EXPERIENCE

Jennifer G. | Overall Experience |
Clasificación:

Everything was great!! Thank you

Frank R. | First Impressions |
Clasificación:

UHaul employees were prompt, efficient, and went out of their way to provide two storage units close together, and they made sure that I was comfortable with my rentals. Top notch people!

Linda J. | Overall Experience |
Clasificación:

Ok

Yvonne P. | First Impressions |
Clasificación:

Accommodations were clean, staff was professional, service was good

James W. | First Impressions |
Clasificación:

The check in clerk needs customer service training. Serria was dis interested during the entire process. Totally lacking or understanding serving the customer. She is knowledgeable of processes and.

katina j. | Overall Experience |
Clasificación:

The manager on duty yesterday had been working with me for the past month. He was kind.

Brian D. | First Impressions |
Clasificación:

If you want a real review...you can call me at the 7706864713 number,,,The box here is insufficient for a my true and important comments....The storage rental took too long,,,The truck rental was bad.

Douglas L. | Overall Experience |
Clasificación:

Easy service in and out, turn in for moving truck.

karon M. | Overall Experience |
Clasificación:

Staff was knowledgeable and helpful. The whole experience was good. I would recommend this u haul.

Noel L. | Overall Experience |
Clasificación:

N/A

STEPHEN F. | Overall Experience |
Clasificación:

It was decent.

Christy M. | Overall Experience |
Clasificación:

The gentleman at the desk was so kind and helpful and the whole staff has been very nice. It makes a difference so thanks!

debbie a. | Overall Experience |
Clasificación:

I only wish that they had a dumpster. All of the staff were GREAT!

corean s. | Overall Experience |
Clasificación:

Reliable and clean

Paula B. | Reservation |
Clasificación:

The gentleman that helped me was kind and helpful.

Joseph W. | Overall Experience |
Clasificación:

I didn't experience any problems with my storage unit.

Denise D. | Reservation |
Clasificación:

Staff was friendly and professional

SHAUN T. | Overall Experience |
Clasificación:

None.

JANICE T. | Overall Experience |
Clasificación:

Why set this survey algorithm to "force" me to write additional comments before submission. My entire experience was great EXCEPT for this part. Your survey gets a poor rating. Let consumer just score

Sherna S. | Reservation |
Clasificación:

Staff was welcoming and helpful towards our needs.

deven P. | Reservation |
Clasificación:

The gentleman who assusted us was extremely helpful and had excellent personality. I cannot remember his name. He left for vacation to Florida.

YASMIN C. | Overall Experience |
Clasificación:

First of all they lied and said I would get one month free which never happened. Then they had everything put in my mom's name when it was my storage and I tried to get it off but it never happened.

Charles B. | Overall Experience |
Clasificación:

Personnel very friendly and helpful but waits for service frequently long. They need more help. Prices are high.

FRINZETTA S. | Overall Experience |
Clasificación:

The staff is always friendly and helpful. It was a pleasure doing business at this location.

PETE C. | Overall Experience |
Clasificación:

Staff is friendly

DOROTHY D. | Overall Experience |
Clasificación:

Never had any problems at this facility. I would suggest more restricted parking for storage customers.

kim c. | Overall Experience |
Clasificación:

Well organized facility with carts always readily available for use, of course I tried to use them during “off” hours-very nice personnel in the office!

MONICA W. | Overall Experience |
Clasificación:

I don't like the fact that I moved out on the 5th and I had to pay rent on the 3rd I feel that's unfair I paid to stay 2 days .Rent should be prorated .I feel that's a rip off .

No se han enviado comentarios para esta ubicación.

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