El cliente no dejó un comentario.BARRY M.
Customer Reviews for U-Haul Moving & Storage at Hwy 124
Snellville, GA 30078
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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El cliente no dejó un comentario.David M.
Make sure salesperson explains time and amount of hours the rental is for. This is the second time we've had issues with renting hours.Corey M.
El cliente no dejó un comentario.Andrew G.
El cliente no dejó un comentario.JAMES K.
El cliente no dejó un comentario.Michael A.
El cliente no dejó un comentario.Diane B.
They need more room at this location to pull out a truck and inspect it all around before leaving. Trucks are parked tightly together so can't really see anything until pulled out. The 20' truck I had was perfect size. Alignment was off, lots of dings, scratches and scrapes all over the truck, but that didn't impact the drive or interior. Check-out at counter was pretty fast - I had pre-checked in the day before. Check-in was good - very nice agent. Good experience overall.Nancy B.
El cliente no dejó un comentario.STEPHEN E.
El cliente no dejó un comentario.James B.
Mickey was very helpful, courteous and expedient!Stephen B.
Professional and personalThomas H.
El cliente no dejó un comentario.Brian F.
El cliente no dejó un comentario.William T.
El cliente no dejó un comentario.Dorothy L. | Overall Experience
El cliente no dejó un comentario.Horace T.
They were great at the counter. The woman at 1-800 gave me wrong information.Brandon S.
El cliente no dejó un comentario.Pete T.
El cliente no dejó un comentario.Yohannes M.
It was great, esp the $19 van, easy to handle, load by myself. Thanks for a great service!mike B.
I would definitely recommend Uhaul to anyone!Monique C.
The air conditioning was not workingBridgette B.
El cliente no dejó un comentario.randoff M.
Awesome customer serviceJesse J.
On check out staff was wonderful.John M. | Overall Experience
Mickey was awesome. Great experienceMatthew H.
El cliente no dejó un comentario.Teena M.
El cliente no dejó un comentario.Steven J.
I appreciated everything!claire G.
El cliente no dejó un comentario.Timothy B.
El cliente no dejó un comentario.Wynn C.
El cliente no dejó un comentario.LaRuth B.
Have things ready for pick up. Also things happen so give customers the opportunity to make changes to reservation without outrageous feesKeith H.
El cliente no dejó un comentario.VIJO T.
I m glad I chose uhaul for NY convenient very close and I love it.Evette B. | First Impressions
El cliente no dejó un comentario.Ryan E.
El cliente no dejó un comentario.Lonnie fae D.
El cliente no dejó un comentario.Carl T.
El cliente no dejó un comentario.Roldan M.
El cliente no dejó un comentario.Paul W.
El cliente no dejó un comentario.OSCAR S.
El cliente no dejó un comentario.DeShawn D.
El cliente no dejó un comentario.CHERYL B.
Personnel we're friendly and helpful. This location has always treated me like VIP. Thanks againTravis C.
El cliente no dejó un comentario.mike D.
El cliente no dejó un comentario.Claude P.
Lower pricing on cargo van & mileageemesha R.
Very helpful and awesome customer servicealyssa h. | First Impressions
Nothing - so nice to deal with friendly people - thanks for a job well done.Diane R.
Very good all around.James S.
Staff was very helpful and knowledgeable as wellBilly P.
El cliente no dejó un comentario.Delisha B. | Overall Experience
Although the equipment functioned well, it definitely showed signs of age and there was a minimal amount of trash left in the cab from the previous user.Richard D.
I did not like the fact that I was informed that I could get a refund or credit for not using my rental on April 8,2023. Then when I contacted customer service they informed me the general manager would have to do reached out to them and was told I couldn't because I didn't bring it back early enough it's obvious I didn't use it by the mileage and I came and rented the the same truck in April 11,2023. I like to receive the refund since I was informed by an employee that I could. Then I was charged for gas and I shouldn't of been. If I didn't take a picture prior to me leaving in the truck I would of been disputing that as well.Jonnetta T.
Keep maintaining the same atmosphere thanksHYSUNN R.
Please have ability where customer can reach personnel from location and not be routed to the customer service toll free line when needing assistance or have additional staff for manning the phones.Nsncy B.
The gentleman that worked in the evening were very kind and caring!Katrina P.
El cliente no dejó un comentario.Kenneth S.
El cliente no dejó un comentario.Michael O.
No lock was in unit, had to buy one after being told on app that there would be a free one. Signed up for unit when I hired the trailer; had to re-enter all the information manually on the app despite already giving it to the agent. Was assigned a different trailer drop location. Staff were helpful, online system is rotten.Mairi R. | Online Move In
El cliente no dejó un comentario.RONALD V.
El cliente no dejó un comentario.Kim C. | First Impressions
Give me a military discount or AARP discount or something. LOL!Michael D.
El cliente no dejó un comentario.Barry M.
El cliente no dejó un comentario.Otische O. | First Impressions
Clear the sightline from the door to the counter. When you walk in, you have to go around a wall of boxes and stuff to make a left to the counter. Overall, though, the staff was efficient at getting me checked in and out. Far more efficient and energetic than the Hewatt Road location staff, but I haven't rented there in a long while.Darryl W.
YoLinda E. | Overall Experience
El cliente no dejó un comentario.CORVELL R. | First Impressions
El cliente no dejó un comentario.Keli D.
Drivers side mirror was brokenYvonne S.
El cliente no dejó un comentario.Willie R.
I returned the truck after hours, roughly 7:40pm. I used the app to closeout to avoid the $20 fee. I followed the instructions, uploaded pictures, answered questions but disappointed because the app kept resetting. I took videos. I do not to be charged any extra funds because of system failure.Debbie F.
Qyuick service. they had all my info on record - no blundering around. Would use again.charles B.
El cliente no dejó un comentario.Ralph H.
A smooth and fast process!Kurt N.
Don't use the movers, you pay in advance and they never show, will cancel at the last minuteDean P.
El cliente no dejó un comentario.Jonathan K.
Not sure , you guy was on point. Will be backLeonard H.
El cliente no dejó un comentario.george R.
The key to start the truck I rented was difficult turn in the ignition. I had to jiggle and force the ignition to turn. When I mentioned it on the return, the tech told me that it was common and I just needed to try multiple times. I was afraid the key would break which is how hard it was to turn.Kevin G.
El cliente no dejó un comentario.Tony S.
El cliente no dejó un comentario.John L.
NOTHING AT THIS TIME. EXELLENTAnthony U.
I selected average instead of above average because we weren't shown how to use the lock and storage after informing staff that it was my first time and it took up some time trying to figure it out after an extremely long and tiring move and unpack. Overall, good service. ¡Gracias!Laquanna L. | First Impressions
Issue with plug on my truck was fixed. Didn't have to wait on anything to be ordered. Had what they needed for my repair in stock. And the know how to fix itjoseph P.
El cliente no dejó un comentario.forest S.
Have better customer service agents...I reserved a truck at a location...drove 2 1/2 hours to get there...they had a 26 footer on the lot & the attendant said the ramp didn't work & sent me 2 another location that was farther away...the new location had a 26 footer but offered an appliance hand truck as opposed to what I requested...it was the most miserable experience I've EVER encountered with UHAUL...Andre B.
Easier methods to extend rentalJonathan E.
Excellent service. Met all my moving needsCOTTELL C.
Fuel gauge level was slightly lower than identified on contract. Minor debris in truck. Delayed at check-in.Donald F.
Employees seemed like they didn't know what they were doing. One of the employees were rude as hell. Approached him after returning a cargo van to ask a simple question and he seemed bothered because i interrupted him playing with his phone. Then later he shouts "yo" to get my attention to process payment. My f*cking name is not "YO"satchell S.
El cliente no dejó un comentario.Christopher W.
Staff/owners were great.Sean C.
El cliente no dejó un comentario.Roy G.
El cliente no dejó un comentario.matthew T.
El cliente no dejó un comentario.Jason R.
The location set up and exiting was not easy - located on a busy road and difficulty leaving location, backing up and turning around we're hard in such tight spacechristine B.
El cliente no dejó un comentario.DEBORAH M. | First Impressions
El cliente no dejó un comentario.DEBORAH M.
El cliente no dejó un comentario.Helena T.
El cliente no dejó un comentario.Dominique T.
El cliente no dejó un comentario.Teresa H. | Overall Experience
El cliente no dejó un comentario.Patricia B. | Overall Experience
El cliente no dejó un comentario.James H.
El cliente no dejó un comentario.Elizabeth C.
Rented enclosed trailer. Roof has significant leaks and much of the cargo came into contact with rainwater.Adrian W.
U haul charged my card twice. The difference between the original payment and final payment was charged. I was later told after the fact that I will get my money back in 3 to 5 business days. That's bad business in itself. It's especially bad when you explain to the customers after the fact. I will never use or recommend U-Haul ever again. Just terrible customer service.Dwayne A.
El cliente no dejó un comentario.Cecil H.
Polite, professional, efficientDaniel V.
El cliente no dejó un comentario.J'lessa Y.
El cliente no dejó un comentario.Haris M.
El cliente no dejó un comentario.JASMINE P. | Overall Experience
El cliente no dejó un comentario.RONALD W. | Overall Experience
El cliente no dejó un comentario.Matthew B. | First Impressions
El cliente no dejó un comentario.Fatima M. | Overall Experience
El cliente no dejó un comentario.audrey D. | Overall Experience
El cliente no dejó un comentario.Rubynet B. | First Impressions
Moved out on the 8th of November and was charged on 11/10/2022,114.95 ! Have.been trying to get my unauthorized payment back since then ! Not heard from GM regarding this matter. Senior Citizen on fixed income and need my money. Customer Service informed me that they have emailed you about this issue,and I have yet to hear from the GM @ Scenic Hwy location. Please advise,ASAP. Respectfully Submitted, Wanda Michaux #235 unit 678 3534453Wanda M. | Overall Experience
El cliente no dejó un comentario.Leaquita B. | Overall Experience
El cliente no dejó un comentario.Tanya W. | Overall Experience
The owner of the facility can be a bit rude at times. However, his staff is AMAZING. The staff is always so helpful, warm, and greets with a smile!Candace L. | Overall Experience
Online support initially booked wrong location. But staff onsite were curteous.Charqueta F. | First Impressions
El cliente no dejó un comentario.DaQuan D. | First Impressions
No comments so farDESIRE D. | Overall Experience
El cliente no dejó un comentario.lorna d. | First Impressions
El cliente no dejó un comentario.Carole D. | First Impressions
Everyone was so nice and friendly and answer all of my questions.Connie B. | First Impressions
El cliente no dejó un comentario.stephen m. | First Impressions
El cliente no dejó un comentario.Leaquita B. | First Impressions
El cliente no dejó un comentario.Renee H. | Overall Experience
El cliente no dejó un comentario.jorelle w. | First Impressions
El cliente no dejó un comentario.Jeffrey B. | Overall Experience
El cliente no dejó un comentario.RENISHKA M. | First Impressions
El cliente no dejó un comentario.YOLANDA R. | First Impressions
El cliente no dejó un comentario.Michael B. | First Impressions
El cliente no dejó un comentario.Deneice C. | Overall Experience
El cliente no dejó un comentario.Elsa K. | Overall Experience
El cliente no dejó un comentario.Paul S. | Overall Experience
El cliente no dejó un comentario.robert b. | First Impressions
El cliente no dejó un comentario.NELLIE O. | Overall Experience
El cliente no dejó un comentario.Meynard B. | Overall Experience
Get better parking. Build an upper deck or something.Haywood W. | Overall Experience
I needed a 10x10 unit instead of the 5x10 and was told in the morning there were no larger units available. I checked back later that day with a different person at the front desk and he was able to get me a 10x10 unit after I had already moved into the smaller unit and found that my things would not fit. Also, a 10x10 unit should be recommended for a 6x12 trailer and not a 5x10 unit.Jacob S. | Overall Experience
El cliente no dejó un comentario.Dan M. | First Impressions
El cliente no dejó un comentario.LaRonda T. | Overall Experience
El cliente no dejó un comentario.Kajuansa B. | Online Move In
Convenient, well-lit, and clean. I gave up the storage unit only because I no longer needed it.david k. | Overall Experience
Furniture was inside my assigned unit,and we had to remove it to avoid getting caught in the rain. Move was scheduled and we needed to get started.wanda m. | First Impressions
No lights, climate control above 90 degrees and I ended up with rats in my unit losing my furniture clothes blankets, memories that I can never replace and many other things. I am by no means happy. I had my things in there for over 4 years!Steven K. | Overall Experience
I never received a call back got charged a full month for 2 days and they turn the phones off to customer service an hour before they close never got a receipt upon checking out of unit and manager said that I will get a full refund and never got it very poor service and very disappointed I had the unit well over a year never late on payments..Latissia B. | Overall Experience
The rate went upJoyce P. | Overall Experience
My selection to #4 was for NOT helpful. Prior to moving out I called to get assistance with a truck rental to move my items. Haley provided phone assistance to me however based on her recommendation for a truck, I had to make multiple trips. This not only caused me additional fees, it cost me time and other costs due to multiple trips. I was unable to get a larger truck at the time because of her lack of knowledge. Employees should be aware of the customers needs, particularly if we, the customer relies on their expertise for assistance.LISA J. | Overall Experience
The team there was on point and extremely knowledgeable of their business. PROFESSIONAL!!!!wakil o. | First Impressions
The check in was horrible and I was not shown my unit. And overlookedADRIAN M. | First Impressions
El cliente no dejó un comentario.james h. | Overall Experience
When my rental ended. I was told that I could 9t get a credit for the unused time. It's amazing how companies like your can prorate on the way into service but not on the way out. I wish the politicians would put a bill into law that forces payments for prorated services, You screw a lot of people and its greed. Since it not regulate you purposely profit and screw the public. For that reason I rate your service a poorAnthony A. | Overall Experience
El cliente no dejó un comentario.Dorothy L. | First Impressions
Everything was as to be expected easy quick and efficientMujahid A. | First Impressions
El cliente no dejó un comentario.Naikiya C. | Overall Experience
The customer service is amazing.Janine l. | First Impressions
El cliente no dejó un comentario.Wayne W. | Overall Experience
El cliente no dejó un comentario.Kenneth J. | Overall Experience
They kept increasing my rent for my storage every couple of months. And everytime I called trying to speak to the manager, he was never there. I even left messages for him to call back and he never did. I've dealt with many U-haul locations from Florida to Georgia and this location left me with a bad taste in my mouth.SHANNRELL S. | Overall Experience
Overall, I was very satisfied. However, I came after hours and my key card did not work. I had to call the number located on the box for assistance. Deidre DardenDeidra D. | Overall Experience
El cliente no dejó un comentario.Chyvonne B. | Overall Experience
El cliente no dejó un comentario.Judy H. | Online Move In
El cliente no dejó un comentario.ALEXIS C. | First Impressions
HorribleSierra B. | Online Move In
El cliente no dejó un comentario.Kim P. | Overall Experience
The layout of the parking area is designed in such a way that it prevents people from having the sufficient space to maneuver their vehicles for loading/unloading. The staff was neither rude nor welcoming but somewhere in between. They interact with customers with indifference.Cristina L. | Overall Experience
El cliente no dejó un comentario.Laytoya V. | Overall Experience
El cliente no dejó un comentario.chudney m. | Overall Experience
I always use U haul storage and always will. I really appreciate the inside storage. It's nice, clean, and safe. G.L.GREGORY L. | Overall Experience
El cliente no dejó un comentario.carolin w. | Overall Experience
El cliente no dejó un comentario.DEIDRE J. | First Impressions
The staff is not helpful and friendly at all. They actually made me hurry to get my things out sooner. I know this will probably not be acknowledged but some serious training needs to be administered ASAP. Standing behind the counter and saying you don't know about anything you are asked is a terrible business model. I would not hire one person working there.GERSHOM W. | Overall Experience
They charge you to much and for everything!Eugienia P. | First Impressions
Nice facility and the staff are super helpful and a pleasure to deal with.Mary C. | Overall Experience
El cliente no dejó un comentario.OMRAJ N. | Overall Experience
I am a very upbeat, older person with a positive outlook on just about everything, and it has always been a pleasure to have that same energy reciprocated by the staff at the 2040 Scenic Hwy, Snellville, GA location! Sincerely, RSRebecca S. | First Impressions
El cliente no dejó un comentario.Latoya F. | First Impressions
El cliente no dejó un comentario.Raegine N. | Overall Experience
Night crew was great on 9-16-2021 after 6pm.Dwayne N. | First Impressions
I started renting here about 2008 so it's been 13 years. Over that time this facility has changed from being clean and well run to being dirty (especially at the loading dock). There is also a stink inside the facility that covers about 1/3 of the downstairs which has been present at least for the past 4-5 months. Something is inside one of the units that indicates decay of some type. The managers don't seem to be concerned. I was also promised security to the facility in the beginning, but that no longer applies. The door is always open and my access card is no longer needed. Access to the loading dock is usually limited to only one vehicle on the steep side because U-Haul trucks are parked too close to allow a second vehicle to back up to the dock. It's a bad situation to need to be there and not be able to pull a vehicle close. The high tent installed to accommodate returning rented trucks is too close to the turning point where you need to circle near the loading dock. If a vehicle is parked in one of the spaces on the corner of the loading dock, it makes it nearly impossible to pull a pickup truck through. Bottom line is this is a poorly run, badly maintained, and improperly designed facility. I would not rent here again. There are several other options in the area which are all better.CHARLES F. A. | Overall Experience
Since 1986 I've been a member of U-Haul I have always had Exceptionable help From any U-Haul storage employee. I have been able to save my things in U-Haul storage and they have always been courteous on the phone or in person I really appreciate everything Uhaul storage does for me thank you so much and I will use you in the future.KATHERINE S. | Overall Experience
The staff was not helpful when I needed assistance. I needed to contact the main office for an issue and the staff did not help me at all. 3 of them sat behind the desk and did nothing. I always use u haul, but this made me want to go elsewhere. I will not use this experience to make that call but this was the worst customer service I have had I a while.GERSHOM W. | First Impressions
El cliente no dejó un comentario.Michelle M. | First Impressions
El cliente no dejó un comentario.ANGELIQUE F. | Overall Experience
The young man who reserved my unit was friendly, professional, and helpful. However, the young lady who checked me in was indifferent, unfriendly and unengaging. She neither smiled nor thanked me for my service. Additionally the office area is much too cluttered and hazardous and the loading dock platform had jagged something or other hanging around the edge in some areas and there were loose rocks in the parking lot near the front, which one of my helpers almost tripped over. These issues lower the rating considerably for my experience and made me reconsider using the more professional, safer, and convenient higher priced Extra Storage Space.Doris W. | First Impressions
Rodrigo (Mgr) and his entire team was amazing while I had my unit there for almost two years. Rodrigo went above and beyond for me and my family after we lost everything been owned in a apartment fire... I can not thank him enough, you never where or who you're blessing will come from or though. Be kind, be grateful, be compassionate their is someone going through something worse than you are. So, I sincerely thank Rodrigo and his team for a job well done.Nicole G. | Overall Experience
El cliente no dejó un comentario.Margaret F. | Overall Experience
El cliente no dejó un comentario.Rita R. | First Impressions
I don't trust your auto pay system … I have been charged late fees when funds were in my account for the month of July! I now will call every month to make sure it is done correctly! Note this just happened for the month of July check may historyRobert T. | First Impressions
We were told that we would receive a prorated reimbursement due to moving out at the end of the month but not getting to the facility to turn in the card before the next draft occurred. Now, a manager is saying that's not how things work but the representative confirmed that he told us this. The location is secure but my gosh, it smells like a dead animal in there. DNRAmber Q. | Overall Experience
There was a time where I felt they could have waived the late fees as a courtesy, and they refused. In today's economy anything helps.AMARILLIS M. | Overall Experience
El cliente no dejó un comentario.Jazzlyn B. | First Impressions
El cliente no dejó un comentario.Audra W. | Overall Experience
El cliente no dejó un comentario.David H. | First Impressions
El cliente no dejó un comentario.Linda E. | First Impressions
The billing and communication is not what i expected. I would not recommend based on that since everywhere you look a new storage cluster is being built.Clarence A. | Overall Experience
El cliente no dejó un comentario.Maureen E. | Overall Experience
El cliente no dejó un comentario.Allen S. | Overall Experience
I've been a customer for 5 years and I never had any problems with the staff or the facility. If you pay your bills on timeJOSEPH J. | Overall Experience
The owner was very accommodating and got me in and out within minutesshannan s. | First Impressions
I just didn’t like that it took them a week and change to realize I moved out my unit & tried to charge me plus added a late fee .Jodi E. | Overall Experience
No place to park. All the workers cars were blocking the loading docks. That made it very very difficult to load a 10-ft truck.. Also no one showed us were our storage room was. They just gave me a piece of paper and highlighted it.Audra W. | First Impressions
El cliente no dejó un comentario.Tyesha F. | Overall Experience
The second unit - which I had booked online - had no lock inside as promised according to the rep. When I went to the office, I realized I needed an additional (3rd) unit. The rep decided it was more important for her to sell me my third unit and THEN charge me for a lock, rather than to inform me that I would get a free lock if I stood there and booked the unit online. She knew it and decided not to give me that option. Even when I mentioned it after the sale. Bad business.ANTOINETTE E. | Online Move In
El cliente no dejó un comentario.CHRISTOPHER L. | First Impressions
Just about every time i went into this storage place it smelled like a dead rat. i'm not sure what is being done about that but the smell is enough to make you want to puke. the staff are very nice however i didnt appreciate knowing there was a possibility mice were running through my things. i had the wings of a dead cockroach when i removed my things from storage. that did it for me. :(Andrae V. | Overall Experience
It smelled like something rotten by the enterence. The u-haul truck I rented was in bad shape. Broken side mirror and attached with a duct tape and that is a security concern. I brought it up to one of the employee. He was a nice guy and took care of it right away.Ilham P. | First Impressions
El cliente no dejó un comentario.PHILIP B. | Overall Experience
i ALWAYS HAD GREAT SERVICE FROM GREAT STAFF MEMBERS.PIERRE N. | Overall Experience
I moved from New York in 2004. I had 3 storage units. I had a hard time financially but was able to maintaine my storage units. After almost 17 years of storage I decided to clear out the units and go through my stuff and be a blessing to someone. Thank you for securing my belongings all these years.PATRICIA A. R. | Overall Experience
If there were a star rating below 1 I will rate it as that. This storage facility have no type of loading and unloading space. Every time I went there were no parking, there was always an odor very horrible, it smelled like death. The employees there seem to be all young and playful (speaking only on the young ladies