Customer Reviews for U-Haul Moving & Storage at Harbor Blvd

3,645 reviews

822 S Harbor Bl   Santa Ana, CA 92704
(Coming down S Harbor Blvd enter first driveway passing AutoZone, 4 parking spaces on lot please plan accordingly no vehicles left on lot)

(714) 839-3220

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(714) 839-3220

822 S Harbor Bl
Santa Ana, CA 92704
(Coming down S Harbor Blvd enter first driveway passing AutoZone, 4 parking spaces on lot please plan accordingly no vehicles left on lot)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JOSE ROCHADELAO 
Rating:
4.0

Customer did not leave a comment.

John Kiely 
Rating:
4.0

Customer did not leave a comment.

Thomas Takamoto Jr 
Rating:
5.0

The two women working this Sunday were so on top of their job. They were knowledgeable and friendly. Hands down the best experience I've had at a UHaul store. Kudos to them!

Jeana Baltierra 
Rating:
4.0

Customer did not leave a comment.

Nicholas Balderas 
Rating:
5.0

Very good service

Sammy Jaramillo 
Rating:
5.0

Customer did not leave a comment.

Angel Mendoza 
Rating:
5.0

Customer did not leave a comment.

Sesilia Garcia 
Rating:
5.0

Simple, and quick.

Sylvia Andrade 
Rating:
5.0

Everything went extremely well. No issues.

Eric Vaughn 
Rating:
5.0

Thank you U-Haul you guys are the best

Felipe Rodriguez 
Rating:
5.0

Store opened much later than hours posted. This caused you to loose 2 customers and almost me.

JAMES GAUNTNER  |  First Impressions 
Rating:
1.0

They charge $625.22 for damages that we didn’t caused. Curtis at the location lied multiple times about charging and ignored calls when we tried to reach out

CHIA HSU 
Rating:
5.0

everything was ok

Sesilia Garcia 
Rating:
5.0

Customer did not leave a comment.

David Saldana 
Rating:
5.0

Continue your friendliness ☺️

Joy Henriksen 
Rating:
4.0

Customer did not leave a comment.

Thomas Takamoto Jr 
Rating:
5.0

Excellent service.

Luzviminda Dumaual 
Rating:
5.0

Customer did not leave a comment.

Eva Martinez 
Rating:
3.0

Customer did not leave a comment.

KAMERON MAHDAVI 
Rating:
4.0

Customer did not leave a comment.

Eberhard Karl Kloetzer 
Rating:
4.0

Heater not working left turn signal out

PABLO GAMEZ 
Rating:
5.0

Customer did not leave a comment.

Sonny Shahin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERESA SANTORO 
Rating:
5.0

Customer did not leave a comment.

ROLAND WILLIAMS 
Rating:
5.0

Nice ride and clean office

Ivan Gomez 
Rating:
3.0

The truck had a hand truck attached to it with a loose zip tie that became dislodged during transport that subsequently toppled over unto one of my furniture pieces. Fortunately there was no damage. It is recommended that either the hand truck be firmly secured or not added at all, especially when it was not requested.

Esmeralda Fernandez 
Rating:
5.0

Customer did not leave a comment.

Alex Pinci 
Rating:
5.0

Customer did not leave a comment.

Corinne Cedillo 
Rating:
4.0

Customer did not leave a comment.

Steve Vlachos 
Rating:
5.0

Customer did not leave a comment.

Calle Johnson 
Rating:
5.0

Customer did not leave a comment.

Thanh Nguyen 
Rating:
5.0

I got pulled over because the lights were not on The left & right signal works . Break lights worked ( but tail lights didn’t work which caused me a delay in returning the uhual & I hope they don’t charge he extra day for that

salpy montana 
Rating:
5.0

Customer did not leave a comment.

Bao Bassler 
Rating:
5.0

Very friendly and helpful staff at this location. Thank you!

David Hernandez 
Rating:
4.0

I selected the Uhaul location on South Ritchie that was right across the street from where I was moving out of but it was changed to a location that was 6 miles away so I got charged 12 miles of mileage that I would not have an incurred because you all moved the location to other than what I selected.

Eldonna Fernandez 
Rating:
5.0

Great customer service

David Lopez 
Rating:
5.0

Thank you.

raudel contreras 
Rating:
5.0

Customer did not leave a comment.

Dorothy Smith 
Rating:
4.0

You might want to give the location more money to bring more staff in. There was only one person working with three people in line ahead of me. Give money to help customers, not give CEO's extra millions.

Michael Bare 
Rating:
4.0

Good customer service

Tomas Moreno 
Rating:
4.0

Customer did not leave a comment.

Sachio Tanuma 
Rating:
5.0

Customer did not leave a comment.

rita gutierrez 
Rating:
5.0

Customer did not leave a comment.

Ellen Conway 
Rating:
5.0

Customer did not leave a comment.

Patricia Mercado 
Rating:
5.0

The small 10 foot truck needs to have better places to strap on it stronger than the boards you have a cross the sides of the truck

craig Oosdyke 
Rating:
4.0

Customer did not leave a comment.

Kuor Chau 
Rating:
5.0

Customer did not leave a comment.

JARED SHORES 
Rating:
4.0

Customer did not leave a comment.

Carlos Morales 
Rating:
5.0

Customer did not leave a comment.

Laurentino Toribio 
Rating:
5.0

Everything was so smooth considering it was last minute. Will use again if needed! Great service from employees

Andrew Griffith 
Rating:
5.0

Customer did not leave a comment.

Lawrence K Wersen 
Rating:
5.0

Customer did not leave a comment.

jason groom 
Rating:
3.0

I was disappointed that the trailer was not where I had asked to pick it up. U-Haul needs to do something about making that happen. When I went to pick up the trailer, there were 3 customers ahead of me and 1 employee handling EVERYTHING (Ex. Pick up and returns). He was very calm and polite. But one other customer told me he had to drive 11 miles out of his way to pick up his rental van. So if UHaul could fix that issue, I would have given a more favorable review.

Scott Newland 
Rating:
2.0

Reserved a van but the worker gave it to someone else. So there was no van for me to rent. I had to rent a large uhaul that was hard to drive.

anthony chang 
Rating:
5.0

Customer service is superior at this location. We had an issue with the assigned trailer and Anthony took care of it quickly. It was a busy Saturday and he and the other team members were able to keep things rolling and take care of everyone. I highly recommend this location is you need a trailer or truck.

Jeffrey Gallagher 
Rating:
5.0

Everything was good

Eloy Esperides 
Rating:
5.0

I m close to your store and use it frequently I notice facility under new management and it shows positive attitude and willingness to help. Your product is fully stock and visible its a one stop shop

Sergio Rodriguez 
Rating:
5.0

Customer did not leave a comment.

David Stewart 
Rating:
5.0

Customer did not leave a comment.

Percy Presswalla 
Rating:
5.0

Customer did not leave a comment.

sarah juarez 
Rating:
5.0

Customer did not leave a comment.

Yonathan gonzalez 
Rating:
2.0

Ok. I get down there(after being told to go down there by another place) and I was told there is no record of me. I then ask if there are other vehicles available to which I was told no. Finally he does acknowledge I have an appointment so I am given the keys to a truck. That truck is parked behind another one so was finally given the keys to the right one. I was having a terrible morning and I realized this was just a simple mistake but please get it right for the next guy

PETER HAUGO 
Rating:
3.0

Customer did not leave a comment.

Henry Ibarra 
Rating:
5.0

Customer did not leave a comment.

Joseph Procter 
Rating:
4.0

Customer did not leave a comment.

Hector Castellon 
Rating:
1.0

Don't charge me hidden fees

Lizetth Carrasco 
Rating:
1.0

Your system cheated me on the gasoline. I drove only 21 miles total and your system made me paid for 6 gallons of fuel! This is bullshit!! I would never recommend anyone to your location again. I would personally post this on Facebook!

Jimmy Ly 
Rating:
5.0

Customer did not leave a comment.

Laurentino Toribio 
Rating:
3.0

The counter guy is unfriendly

Debra Nweke 
Rating:
1.0

Customer did not leave a comment.

Sony Kham 
Rating:
5.0

👍🏽

Jose Saravia 
Rating:
5.0

The employee with the usmc hat was kind and polite and helpful

Vilayvanh rojas 
Rating:
1.0

The truck was not safe to drive. The gas tank was leaking and had to pay extra for gas and moving company to move my stuff twice and it could lead us to die.

Anas Yaseen 
Rating:
5.0

Customer did not leave a comment.

Erhan arat 
Rating:
5.0

Zippo!

Scott Forrest 
Rating:
1.0

I rented a car that ran at 11 and charged me 5 gallons,what happened?

Tu Nguyen 
Rating:
3.0

Have more than one person working. Waited about 20 minutes in line but he was very helpful overall

Ginger Hill 
Rating:
3.0

Customer did not leave a comment.

Eva Martinez 
Rating:
5.0

I love the fact that you can drop off product 24/7

JAY HALDEMAN 
Rating:
5.0

Customer did not leave a comment.

JOSE VAZQUEZ 
Rating:
2.0

units AC did not work oil light was on when I picked it up then after a day the brake light started coming on and a beeping would not go away

Todd Roberts 
Rating:
5.0

Customer did not leave a comment.

Jill Okamura 
Rating:
5.0

Customer did not leave a comment.

Michael Jon 
Rating:
5.0

Customer did not leave a comment.

Steve Nguyen 
Rating:
5.0

Process was seamless. Pretty pricey but still..

Keith Durbin 
Rating:
1.0

One big improvement would be if your company actually honors reservations for equipment customers book online. I booked carts and dollys that were not available on pickup. I would never, ever recommend uhaul unless you need to rape a hobo in the privacy of one of your trucks. Though if I'm being honest, that's too noble a gesture for your products. Get fucked, Uhaul. Though, if I'm being honest,

JUSTIN BRION 
Rating:
4.0

Customer did not leave a comment.

anthony Tajalle  |  Overall Experience 
Rating:
5.0

Everything went very smooth....

steven arnett 
Rating:
4.0

Great experience, just had a small scare and moment of confusion when we got to our truck and a person was sleeping in it

Joseph Ragland 
Rating:
5.0

Great staff, helpful and smiling

volkan ozkan 
Rating:
1.0

Staff was not knowledgeable, when you can find them, about basic things like how much you charge per gallon to fill up the gas or how much per mile. Arrived and only 1 person was working with a line of about 5 people. The guy working there said the other guy never showed up for work. He later showed up but was about 40 minutes late according to the other staff member. On top of that, nothing works on the app. I had to wait 45 minutes to pick up a truck that I reserved online. When I brought it back, I waited in line for 25 minutes before setting the keys on the counter and walking out. To make things worse, the truck had the check engine light on, oil light on, dirty inside and out, spray paint on side, alignments off, headlights old and dangerously useless, suspension is gone and 175,000 miles. I'm surprised no one has gotten killed. The level of negligence all around is shocking. Time to restaff or close the doors. That being said I would rent from uhaul again but never from that location. This is the worst rental experience I have had in my life.

Michael Barnett 
Rating:
3.0

Customer did not leave a comment.

Kimberly Blake 
Rating:
4.0

Customer service was good. The pickup was easy and the Uhaul app was easy to use. Drop off was a little frustrating with just one person working. He worked the best he could with a lot of customers and only himself to check in returning vehicles and help clients picking up vehicles. Took longer than needed to return item with only 1 person working.

Anthony DeSantis 
Rating:
1.0

Customer did not leave a comment.

Alexander Johnson 
Rating:
5.0

Customer did not leave a comment.

Marguerite Siliceo 
Rating:
5.0

Customer did not leave a comment.

Loi Ly 
Rating:
3.0

Need to review the receipt

Truc Pham 
Rating:
4.0

The air conditioning in the uhaul didn’t work and I was sweating the whole trip to Arizona due to this. It was a very uncomfortable drive.

Cody McCormick 
Rating:
5.0

Customer did not leave a comment.

ramon acosta 
Rating:
1.0

Representative lie to me. He said I will give you a high estimate of $110. I rented in Santa Ana going to US storage Wilmington. It's 23 mi away.Then I drop off 5.3 mi away

Dai Truong 
Rating:
5.0

Customer did not leave a comment.

Vuong Do 
Rating:
3.0

I was delayed in my travels. I asked if I could drop the trailer at a different location and was told the drop-off charge would be over $300. The price should be the same. A U-haul location should be a U-haul location

Allan Greenberg 
Rating:
5.0

Alfonso is a very helpful Manager.

Daniel Jackson  |  Overall Experience 
Rating:
5.0

I loved the staff very nice. The manager was supper nice and understanding! ⭐️⭐️⭐️⭐️⭐️

Aletxian Gomez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTEN EWAN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christopher Mikesell  |  First Impressions 
Rating:
5.0

I want to give a HUGE THANK YOU and shout-out to David and Alfonso and the entire staff at the U-Haul on Harbor Blvd in Santa Ana. They were very very extremely helpful and accommodating. Their customer service is above & beyond and deserve more than 5 stars. I highly highly recommend them for your storage and truck rental needs. Thank you again and God bless you all ~Konni

Konni Magno  |  Overall Experience 
Rating:
5.0

David was very friendly & professional.

Louis Tennenini  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRIS PEREZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jorge mendoza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

olivia creech  |  Overall Experience 
Rating:
5.0

So glad I found Uhaul for my moving needs. The U-Box was very nice and was delivered according to schedule. Thank you ! I will recommend and use your services in the future. Ana k

anna koch  |  Overall Experience 
Rating:
5.0

All the employees are the best at the Santa Ana location and they are super helpful! Thank you.

Vanessa Perez  |  Overall Experience 
Rating:
2.0

My daughter payed for a month storage that was raken by someone else after a week. She was offered a pod that would cost more than the original storage unit and ended up with nothing.

MAXINE SMITH  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Adaline Tamayo  |  Overall Experience 
Rating:
5.0

Best staff ever.

Carrie L Roman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

juan lazo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Bribiesca  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Bribiesca  |  First Impressions 
Rating:
5.0

The staff was always exceptional and always helpful.

Catrice Kadir  |  Overall Experience 
Rating:
5.0

I would like to thank (Candyse Hart) for the way she treated the customers and including myself, the professionalism she has was amazing to finish my storage reservation in few minutes. Thanks a lot

Jalil Mustafa  |  First Impressions 
Rating:
5.0

Fast & efficient. Got my storage unit setup with no fuss. The unit layout is better than most places. It's easy to get in & out of your spot w/out having to go thru a maze of hallways & corridors.

Melquan Gomez-Jones  |  First Impressions 
Rating:
5.0

Gabriel was very kind, personable and exhibits great customer service!!!

Daniel Santos  |  First Impressions 
Rating:
5.0

Gabriel Velarde was most helpful, provided very clear explanations, and even willing to call other U-Haul locations for me. The storage unit itself was in very clean and good condition.

Rosalinda Gonzalez  |  First Impressions 
Rating:
5.0

Friendly and very helpful staff! Highly recommended!

RICHARD DUY  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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  • U-Box® Containers

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  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

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  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

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