I have been here before. Your staff is excellent. I would definitely recommend. I am a repeat customer for this location.
Jennifer P.Customer Reviews for U-Haul Moving & Storage at Harbor Blvd
Testimonials From Recent Customers
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Nice friendly people and a hot girl to boot! Ill be back!
MARVIN N.Customer service was terrible especially on return everyone on cellphone 📱 while people were waiting
MIKE S.I think I may have forgot something in the uhaul please call me at 3603340305
Katelynn B.The staff there is excellent
CLAUDIA T.Awesome people at this location. Cameron is very attentive and helpful *****
ENRIQUE H.I waited in the main room for over ten minutes waiting for someone to come to the counter. Finally went around back and a girl with purple in her hair was on her phone in the garage. As soon as I stumbled back there she jumped into action. They had four trucks waiting to be returned and she was in back ignoring us. I refuse to use this location again.
PHILIP P.When I first arrived, the employee at the front desk was helping another customer with their rental. He did not even say hello, I'll be right with you. There was only once staff member at the time. The transaction with that customer took about 15 mins. Then the same employee tells the customer "I will pull up the vehicles in front for you," once the transaction was complete. The employee walks out the door and says nothing to me, such as I'll be right back or sorry for the wait. In total I waited 25 minutes to be seen. I was standing in the facility completely alone for 10 mins while the employee got the vehicles for the first customer, no supervision whatsoever. Also, the rental was reserved for 4:30 pm pick up to 6:30 pm drop off. I did not get the vehicle until 4:50 pm but still had 2 hours recorded on the paperwork and still had to return it by 6:30 pm. Terrible customer service.
CYNTHIA C.Bueno
aladan A.Great service!
EVANS S.The only problem I had was that the different sizes of moving trucks were not available, but that's my fault because I reserved a large one, but it was too large to drive. So, I went back to get a smaller truck and the one I wanted was not available. But, Cameron got me into the next size down and that worked really well. I'm thankful that Cameron was able to help me in this way. Gracias
JESUS S.They're just robbers because I charged me two days. I took the truck on the 29th and returned it on the 30th at 7:20 pm and it turns out they're charging me on March 31st They're robbers
MAURICIO T.First time and it was so easy and fast
MERARI R.Your associate was rude and then upon purchasing a $5 lock with a $10 bill, he decided to make me wait forever only to find out he was giving me the rest of my change in nickels!! Gave us poor instructions regarding what to do about a couple very noticeable dents on the front bumper. The last thing I would like to mention is his lack of full disclosure never mentioning anything about a late fee if returned after hours telling us we had 24 hours for 19.95 plus mileage and told us where to deposit the keys when we hour back. Ultimately, what we expected to be a $30-$40 dollar rental turned into then simply keeping our $100 deposit and never hearing from them again. Never received an email or an invoice or even a followup. Just kept our $100 deposit. Very unprofessional and I felt cheated out of my money. Very unsatisfied with this uhaul service.
robert W.Friendly and exelent customer service.
ALFREDO H.A+
PAUL G.Thank you Uhaul for exceptional customer service!
DEBORAH S.Location Changed at last minute.... Please fix.
Christopher C.The truck ramp had dirt all over it. The seats had dog hair.
Rigoberto M.They gave me an estimate of $80 dollars per 12 hrs 100miles , I used for only 11hrs and I only put 60 miles on it. And I ended paying $180.
JOSE P.Both gentlemen were awesome! Very friendly and helpful!!!
David R.I brought some items back and they still charged me. I'm waiting for the refund now, but I wish there was better communication between the employees to prevent mistakes like this. Gracias
Kandice M.Location depends on where one lives- this was thrust upon me the night before as my usual location didnt have the trailer I wanted,
VINCENT P.Maybe have a live 24hr. Help line.
PAMELA B.Both the clerk that helped me rent the van and the gentleman that helped me check in the vehicle were friendly and professional. I would definitely come back in the future.
John D.The guys are very friendly and helpful
LUIS S.Best staff ever.
Carrie L R. | Overall ExperienceQuick and easy drop off—business was a breeze here.
SARAH C.Best in the West!!!!!!
ENRIQUE H.—
GUSTAVO R.Staff was friendly and helpful.
GARY B.Everything was handled very professionally and in a timely matter I would use this location or recommend to all family and friends good job and thank you
PATRICK M.The door to open the back got stuck and we took 1hour trying to figure out how to fix it . These things happen but what upsets me the most is the fact that it was impossible to get a call in , I tried for 20-30 minutes calling trying to get someone to help somehow and nothing . It made me be late and now have to figure out how to transfer the rest of my stuff tommorow because the place closed at 4 . First time using U-Haul and it wasn't horrible , but it is going to cost me more time and money now
JOHNATHAN G.Easy process to rent and easy return
AARON O.I highly recommend that you retrain or get rid of your front desk employee. As when my husband and I went to pick up the rental truck. Your employee at the front desk was super rude, had a very nasty attitude and treated us as if we were garbage. He kept giving us attitude the whole time we were there making payment.
ROLANDO L.Nice guys atending.
EUGENIO G.Front desk guy is a jerk
ARTEMIO M.very friendly service, clean and well maintained
TOMMEE L.The only thing is let customers know about the 24/7 after hours return and that it is an option.
Judy R.Have the van keys ready so I don't have to waite like 30 to 45 minutes for that, and I say I will pay with cash and they told me sure no problem later on they told me can't do that !!!!,,ðŸ˜ðŸ˜
NERISSA D.The rental was quick and easy, the van was in great condition!
Kimberly W.The appliance dolly we rented was in need of repair/service.
HENRY K.Forgot the guy that help me on the morning shift phenomenal did a great job very personable thank you sir
Richard H.I was happy with the location, but the dispatch for this area was pretty bad. Had to call a number of times, they kept transfering me to another place, and ended up paying much more than my order for one way. Honestly would have been cheaper to hire a moving company rather than use u-haul, I had a disappointing experience.
Yuval L.Very helpful and friendly staff.
ENEIDA P.Everything was excellent keep the great service
ANGEL J.Excellent service, and safe environment.
DELFINO O.Staff very friendly and Courteous.
FREDDIE F.Be more clearer on the final price at the end of your usage what the cost could be
CINDY S.The staff was always exceptional and always helpful.
Catrice K. | Overall ExperienceI would like to thank (Candyse Hart) for the way she treated the customers and including myself, the professionalism she has was amazing to finish my storage reservation in few minutes. Thanks a lot
Jalil M. | First ImpressionsFast & efficient. Got my storage unit setup with no fuss. The unit layout is better than most places. It's easy to get in & out of your spot w/out having to go thru a maze of hallways & corridors.
Melquan G. | First ImpressionsGabriel was very kind, personable and exhibits great customer service!!!
Daniel S. | First ImpressionsGabriel Velarde was most helpful, provided very clear explanations, and even willing to call other U-Haul locations for me. The storage unit itself was in very clean and good condition.
Rosalinda G. | First ImpressionsFriendly and very helpful staff! Highly recommended!
RICHARD D. | Overall Experience